--- title: Salesforce Headless 360 Platform (formerly Salesforce Platform) Reviews meta_title: 'Salesforce Headless 360 Platform (formerly Salesforce Platform) Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 4008 reviews by the users' company size, role or industry to find out how Salesforce Headless 360 Platform (formerly Salesforce Platform) works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 4008 scale: '5' date_modified: '2026-07-18' parent_category: name: Development url: https://www.g2.com/categories/development --- # Salesforce Headless 360 Platform (formerly Salesforce Platform) Reviews **Vendor:** Salesforce **Category:** [Cloud Platform as a Service (PaaS) Software](https://www.g2.com/categories/cloud-platform-as-a-service-paas) **Average Rating:** 4.5/5.0 **Total Reviews:** 4,008 ## About Salesforce Headless 360 Platform (formerly Salesforce Platform) Salesforce's Agentforce 360 Platform helps IT and security teams innovate fast, deploy securely, and protect their data. With our development and security tools built into the entire agent and app lifecycle on Salesforce, organizations can dive into AI innovation without compromising on security and compliance. And by building on Salesforce, development teams get a head start on AI projects by using the apps, workflows, data streams, and agents they've already built. Developers can develop agents and apps quickly, securely, and reliably, and IT can customize and extend Salesforce across the enterprise. And every customer can protect their data with security and compliance. ## Salesforce Headless 360 Platform (formerly Salesforce Platform) Pros & Cons **What users like:** - Users appreciate the **ease of use** with Salesforce Headless 360, facilitated by its practical training and supportive community. (1639 reviews) - Users value the **flexibility and automation capabilities** of Salesforce Headless 360 Platform for seamless data management. (799 reviews) - Users appreciate the **easy customization** of Salesforce Headless 360 Platform, tailored perfectly for diverse institutional needs. (654 reviews) - Users appreciate the **high customizability** of Salesforce Headless 360 Platform, easily adapting it to diverse educational needs. (651 reviews) - Users appreciate the **extensive customization options** , enhancing their campaign-building experience and meeting diverse business needs. (630 reviews) - Integrations (573 reviews) - Flexibility (545 reviews) - Customer Management (539 reviews) - Users appreciate the **extensive features** of Salesforce Platform, effectively tailoring reports and data to their business needs. (529 reviews) - Easy Integrations (494 reviews) **What users dislike:** - Users often face a **steep learning curve** with Salesforce Headless 360 Platform, which can feel overwhelming for new users. (574 reviews) - Users find the **complexity** of Salesforce Headless 360 Platform to be a significant barrier, particularly for smaller businesses. (525 reviews) - Users highlight the **high cost of ownership** and complexity, making it challenging to manage and learn. (469 reviews) - Users find the **difficult learning** curve of Salesforce Headless 360 Platform challenging, needing significant time and effort to master. (413 reviews) - Users feel Salesforce Headless 360 Platform lacks **certain features and can be overwhelming** due to its complexity. (412 reviews) - Learning Difficulty (390 reviews) - Limitations (370 reviews) - Pricing Issues (354 reviews) - Limited Customization (336 reviews) - Limited Features (318 reviews) ## Salesforce Headless 360 Platform (formerly Salesforce Platform) Reviews ### 1. Powerful Sales Dashboards and Deal Tracking That Keep Client Data Organized **Rating:** 5.0/5.0 stars **Reviewed by:** Marcela T. | Executive Assistant and Office Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Sales dashboards, deal tracking, agreement management and client data. Easy API/Integration with other tools, especially Google Suite. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** A lot of functions are not very intuitive and it takes a long time to get the gist of it. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I am an entry-level user, so mostly for retrieving client and contract info, and filling out internal forms. ### 2. Salesforce is a versatile CRM for small nonprofits **Rating:** 4.0/5.0 stars **Reviewed by:** Anne O. | Communications and Culture Pass Manager at Act One, Small-Business (50 or fewer emp.) **Reviewed Date:** September 25, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It allows us to manage and track multiple things in our nonprofit such as field trip booking requests, invoices to be paid, and donor management. We use all three of these tools every day and rely on the field trip booking system we run through Salesforce to manage our programs. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The learning curve for laypeople such as myself who do not have formal technological training is very high and can be confusing for folks who are not familiar with CRMs, databases, or database management. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce allows us to manage and track hundreds of field trip requests and for a staff of four people, that makes our jobs much more efficient. ### 3. Easy-to-Use Interface for Managing All Customer Data in One Place **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** April 19, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Easy to use interface , not too complicated. Very helpful in managing all customers data in one place. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Sometimes become slow when handling large data. Setup process is also a bit complex. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Helps manage all customers data in one place, helps manage scattered customers data. ### 4. Salesforce **Rating:** 5.0/5.0 stars **Reviewed by:** Kartik M. | Strategic Account Lead, Enterprise (> 1000 emp.) **Reviewed Date:** September 19, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Salesforce Platform stands out for its easy customization, intuitive interface, and powerful automation features, making it a versatile solution for streamlining business processes and improving operational efficiency. What impresses most is how seamlessly it integrates with other tools and how strong the community and support ecosystem are for learning and troubleshooting. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Salesforce is honestly one of those platforms you notice right away when it’s working well—it just makes daily tasks feel smoother and helps connect all the moving parts of a business. The customization options are a big win, especially since it’s possible to tailor things without tons of coding, and the automation features take a lot off your plate. That said, it can get pricey and sometimes feels a bit overwhelming, especially if someone is new to it or not super technical. Some days, figuring out the best way to set things up or fix an integration can be frustrating. But overall, if a business is ready for the learning curve and the investment, it’s a powerful tool to have on hand. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce Platform is great at bringing all customer data, sales activities, and communication into one place, which helps cut down scattered information and makes business processes run more smoothly. It solves problems like inefficient sales, poor customer engagement, and manual, repetitive tasks by automating workflows, providing real-time insights, and making it easier for teams to collaborate and react quickly to new opportunities. For anyone using Salesforce day-to-day, this means less time spent on admin work and more focus on building customer relationships and closing deals. Everything from tracking leads and customer history to managing campaigns and reports is faster, more organized, and easier to access. The direct impact is a boost in productivity, better decision-making, and—for many businesses—a noticeable increase in revenue and customer satisfaction. ### 5. Holy Grail for anyone in Sales **Rating:** 5.0/5.0 stars **Reviewed by:** Jai M. | Account Director, Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Being in Sales , there is an ease of keeping all your conversations in a single platform and also being able to track the progress of the conversation and the staging appropriately . This helps in very efficient forecast planning and analysis **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The report builder requires a bit of pre requisite knowledge and is not very easy to build on **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Pipeline tracking is very efficient and also helps move the pipeline according to the accurate staging - Salesforce integrations with various other in house tools such for contract related and reminders help in creating a cohesive environment to operate ### 6. The Good: Customization, Integration, and a 360-Degree Customer View **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The main thing people like about all of Salesforce's products is how flexible it is. Users often say that the best part is you can change it to fit your own company's process. Because of this, you can keep all customer information in one single place and get a complete picture of the customer. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** But it's not all good. Many reviews point out two big problems: it's very difficult to learn and it's very expensive. The same customization that people love can also be a headache, because you often need to hire a special expert just to use it properly. For new users, the whole setup can be very confusing. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Basically, Salesforce is built to solve the biggest and most common problems that businesses have today. The main problem it fixes is when a company's data is scattered in many different places. This stops them from getting a clear and complete picture of their customer. ### 7. Salesforce User Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Salesforce offers complete services. We can automate our tasks more effectively than before by using different types of flows. We can do this without coding, relying instead on straightforward knowledge and smart thinking to solve complex problems. It also has many integrations across different platforms, which makes our work easier. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Salesforce is powerful, but it can be too complex for simple tasks. Customizing it can take a lot of time because of too many clicks and limited options. Debugging Apex is not as smooth as using modern IDEs. Deployment between orgs feels outdated and could use better tools. One suggestion is Copado or using the CLI. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce helps manage customer data, automate workflows, and build scalable apps without much coding. It addresses the issue of disconnected systems by uniting CRM, analytics, and automation in one platform. As a developer, I benefit from quicker development with low-code tools like Flow and Lightning Components. ### 8. Highly Customizable and Secure Platform for Evolving Business Needs **Rating:** 5.0/5.0 stars **Reviewed by:** Nancy A. | Senior Salesforce Developer, Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I like that the Salesforce Platform is highly customizable yet still maintains strong governance and security. It allows us to tailor workflows, reports, and automations to match our business processes without heavy coding. That flexibility makes it easy to adapt to evolving customer and compliance needs. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** While powerful, the platform can sometimes feel overwhelming for new users or admins due to the number of settings and dependencies. Certain configurations, like permissions or object relationships, require deep familiarity to manage effectively. Simplifying that experience would make adoption smoother across teams. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** The Salesforce Platform solves the challenge of disconnected data and manual processes. By bringing customer information, workflows, and analytics into one ecosystem, it helps me manage accounts more strategically, track engagement, and collaborate seamlessly across teams, all of which lead to faster responses and stronger customer relationships. ### 9. Streamlined Operations with Salesforce Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** September 17, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Combines declarative tools (Flow, Dynamic Forms, Orchestration) with pro-code (Apex, LWC), so teams can deliver fast without sacrificing engineering rigor. Smoothly moves from prototype to enterprise-grade apps with robust testing, packaging, and DevOps support. Strong reporting and dashboards plus native AI (Einstein) for predictions, summarization, and next-best actions drive measurable productivity gains. Data Cloud unifies cross-channel data for real-time personalization and a reliable Customer 360. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Support and mobile experience Standard support response times vary, and advanced guidance often sits behind premium support tiers. Mobile experience can lag desktop in capability and speed for complex use cases, depending on org customizations. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Unified customer data Provides a single view of the customer via Customer 360 and Data Cloud, reducing silos and enabling consistent, real-time personalization. Better insights from unified profiles translate to higher engagement and revenue impact across marketing, sales, and service. Automation at scale Low-code Flow and orchestration automate repetitive work, while Apex and LWC handle complex logic — freeing teams to focus on higher-value tasks. Connecting real-time data to automation shortens cycle times and improves responsiveness across departments. ### 10. Flexible, AI-Powered Platform with Deep Customisation and Seamless Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Preethi P. | Adminstrator, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** People often highlight Salesforce’s flexibility, integration power, AI capabilities, and deep customisation, along with its cloud-based scalability and unified customer data, as the top reasons they value the platform **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** If you able to reduce and provide at a lower cost it will be effective **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce helps businesses solve core challenges around data fragmentation, inefficiency, poor coordination, and lack of actionable insights — and benefits you by enabling faster sales cycles, better customer experiences, and smarter decision-making. ### 11. Keeps Our Work Organized and Easy to Implement **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Helps me keep everything organized an in order ready for my daily work. It was easy to implement into our daily operations. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Sometimes I collide with a coworker picking up a case at the same time. I wish it was faster to load/go live. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Solves the messiness and keeps a thread of all the services and items we have accomplished with each client. ### 12. Powerful and Customizable, but Complex and Costly Salesforce Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Nuttapol T. | Senior Manager, Special Project and Vendor Management Specialist, Organization Management Department, Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** This platform is highly customizable, allowing it to adapt to a wide range of business requirements without the need for coding. It serves as a centralized, all-in-one solution for CRM, sales, marketing, and service functions. Additionally, it integrates smoothly with numerous third-party applications and services. Being cloud-based, it offers accessibility from anywhere, which is especially beneficial for remote teams. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** What I dislike about Salesforce Platform is that it has a steep learning curve, making it challenging for both new users and administrators to get started. Additionally, setting up and deeply customizing the platform can be quite complex. The cost is also higher when compared to more basic CRM solutions. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** This product enhances efficiency by offering a unified view of the customer, which helps improve decision-making. Additionally, it supports scalable growth through its flexible workflows. ### 13. Flexible and Scalable, but Complex to Master **Rating:** 5.0/5.0 stars **Reviewed by:** Anosh Y. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I really like that Salesforce Platform gives you flexibility + scale — build custom apps with clicks or code, integrate systems seamlessly, and evolve as your business grows. It streamlines processes, centralizes data, and boosts innovation across teams. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Too complex and overwhelming for new users. Requires steep learning curve and heavy customization. Costs escalate fast. Updates sometimes break existing setups. API limits and performance lags frustrate at scale. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce Platform connects teams, automates workflows, and centralizes customer data in one place. It eliminates silos, improves efficiency, and helps deliver personalized experiences while scaling business processes securely ### 14. Flexible, Robust, and Universally Adopted CRM **Rating:** 4.0/5.0 stars **Reviewed by:** Christopher L. **Reviewed Date:** October 14, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I find Salesforce reporting easy and effective. It creates events consumable by other systems, automatically generating quotes and invoices within. Its integration capabilities, especially with AI, enhance functionality by storing summaries of legal calls. The platform's flexibility, robustness, and universal adoption make it easy to find resources and support. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I faced some difficulties during the initial setup of Salesforce Platform, as it required third-party assistance to develop it according to our needs. Conceptualizing what we needed was a bit challenging initially, although once that was sorted, the setup process became more straightforward. Additionally, I would like to see more integration of AI features within the platform to enhance its capabilities. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce integrates our sales, insurance, case management, billing, and invoicing systems, making it easy for our global company of 1,200 users to manage operations efficiently. ### 15. Report Contender **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Enterprise (> 1000 emp.) **Reviewed Date:** August 12, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Salesforce is a great platform that is easy to use. I use it on a daily basis to look up reports, and leveraging management. This application was implemented for our company to help with various departments. In my particular department, our software solution team created an application tracking system out of Salesforce. We have our admin who helps with support through the company's daily usage of running reports and also managing daily activities. The integration was not that bad, the team built it out fairly quickly to help cater to what each department is looking for. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The platform is great, but you have to understand filtering in order to run reports. It can be a bit much, but if you have someone walk you through it, it can be a useful tool. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce helped with pulling tons of information and helped with integrating the data to a user interface that my team worked on. It was mainly to filter our application and documentation. ### 16. Centralized Customer Management and Insightful Reporting **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 05, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Salesforce is great for keeping all customer data, pipeline information, and activity history in one place. It makes it easy to track deals, manage relationships, and see a full view of every account. The reporting and dashboard features are also really helpful for understanding performance and forecasting. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It can feel overly complex at first and takes time to learn how to customize everything. Some simple tasks require multiple clicks or setup steps, which can slow things down for new users. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce helps centralize customer and sales data so nothing gets lost and the team can work from a single source of truth. It saves time by keeping everything connected across teams, improves visibility into deals, and helps drive more consistent follow-up and forecasting. ### 17. Versatile Filters and Intuitive Case View Enhance Workflow **Rating:** 5.0/5.0 stars **Reviewed by:** Ioan F. | Software implementation specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** January 08, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The fact that you can use so many filters, has a nice case view and you can even put internal notes on cases. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It can easily integrate with Slack, but sometimes it's inconsistent with notifications. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Centralizing all cases, easily communicating with customers and escalation teams is super smooth, and saves a lot of time. ### 18. Efficient Lead Management with Salesforce, but Reporting Needs Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Joyner M. | Sales manager **Reviewed Date:** January 15, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I find the Salesforce Platform's user interface easy to navigate, which helps me manage over 1000 leads efficiently and boosts my team's productivity. The task management feature is particularly helpful for timely follow-ups and eventually aids in closures. Setting up Salesforce Platform was pretty easy to operate, making the transition smooth. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Reports can be improved as it lags sometimes and this hinders my work of monitoring my team’s hourly work. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I find Salesforce Platform helps manage 1000+ leads, boosts team productivity, and enables timely follow-ups, aiding in closures. ### 19. Powerful, But Requires Complex Process Building **Rating:** 1.5/5.0 stars **Reviewed by:** Amy S. | Safety / Security, Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** SF gives us the ability to create and do so much more that the last platform we used. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** in order to do so much, you actually need to build complex processes **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** we moved from an older platform and it has helped maintain data integrity because there arent as many users ### 20. Robust Ecosystem and Consistent Platform Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Francesco B. | Head of Digital & E-commerce, Enterprise (> 1000 emp.) **Reviewed Date:** January 13, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Strong Ecosystem : there’s almost always a component or a direct integration. Platform consistency: the same core concepts apply across Sales, Service, Marketing and custom apps. Cloud based **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The license and maintenance costs. The complexity of more advanced developments **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Less time to be spent on infrastructure, easy collaboration in the platform ### 21. Seamless CRM Integration, Undisputed Leader **Rating:** 5.0/5.0 stars **Reviewed by:** Faisal R. **Reviewed Date:** October 16, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I really appreciate how Salesforce integrates smoothly with our bank's systems, including legacy systems and our telephony system, Avaya. Creating a customer 360 view and sales leads is now much easier. Salesforce provides all the features we need and stands out against other CRMs like Microsoft Dynamics and Oracle Siebel. Setting it up was seamless thanks to our implementation partner. Additionally, the platform benefits our contact center sales solutions significantly, and I'd definitely consider it for any future ventures. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I find the licensing for agent tech AI to be problematic as it should be included within our existing licenses. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce integrates with our legacy systems, creating a 360-degree customer view, solving our bank's challenge. This allows us to effectively create sales leads and manage our sales funnel, enhancing our contact center operations. ### 22. User-Friendly Marketing Powerhouse with Minor Glitches **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I like that Salesforce Platform is easy to build campaigns and segments within, making it pretty user-friendly. I also appreciate the ease of the Customer Data Platform (CDP) and the ability to drill down and create new segments. The initial setup was very easy. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It can be glitchy, with things timing out or taking too long to load. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** With Salesforce Platform, I can communicate directly with customers and easily build campaigns and segments. The CDP allows me to drill down and create new segments, enhancing my marketing strategies. ### 23. Great Chatbots, but Data Integration and Reporting Feel Fragmented **Rating:** 2.5/5.0 stars **Reviewed by:** Emmanuel V. | Salesforce Admin, Enterprise (> 1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Chat bots are good for using along with enhanced chat. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Data is not easily integrated into general data. It can sometimes be in a different bucket that would require multiple reports. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Complex chat management and distribution. ### 24. Flexible and Scalable, but Complex and Costly Salesforce Platform **Rating:** 4.0/5.0 stars **Reviewed by:** Jigar K. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** What I like best about the Salesforce Platform is its flexibility and scalability. It allows businesses to customize solutions without heavy coding, thanks to tools like Flow and App Builder. The integration capabilities with other systems are seamless, making data management efficient. I also appreciate the strong security model and user permissions that protect data integrity. Additionally, the continuous innovation through regular updates keeps the platform modern and competitive. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** One downside of the Salesforce Platform is its complexity—new users can face a steep learning curve. Additionally, costs can escalate quickly as you scale or add more advanced features. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce, integrated with MuleSoft, is helping us unify data across multiple systems, giving us a 360-degree view of our customers. This streamlines processes, improves decision-making, and enhances customer experiences through faster, more connected services. ### 25. One of the best CRM that I'm using for Sales **Rating:** 5.0/5.0 stars **Reviewed by:** Melvin R. | Account Executive, Enterprise (> 1000 emp.) **Reviewed Date:** September 18, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The most helpful thing about Salesforce is its ease of use. I'm using Lightning and it's very adaptable especially for new users who will use the software. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** One thing that I can think of is the lag of the system. Maybe it's because it feeds a lot of information but overall, This is one hell of a system. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** It's helping me be a better Salesperson. One of the features that Salesforce has is a coaching tool that my Manager uses for us to discuss the opportunities and strength that I have this his helps me a lot in making sure that I'm going on a right track. ### 26. Seamless CRM Integration and Easy Adoption **Rating:** 4.5/5.0 stars **Reviewed by:** Mahesh K. **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I appreciate the ease of use and scalability of the Salesforce platform. Its configuration capabilities make setting up objects, fields, and page layouts straightforward. The documentation and available videos simplify learning and usage, enhancing overall user experience. Additionally, the platform's ability to quickly integrate newer technologies and adaptability is remarkable, helping in faster production deployment. Its scalability and faster implementation have been crucial in efficiently meeting business needs. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I would appreciate if there were more comprehensive documentation and additional instructional videos. While there are existing resources, having more of them could reduce confusion, especially for individuals who are not as technically savvy. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I find Salesforce Platform scalable and quick to implement, speeding up production output. Its configuration capabilities, documentation, and videos make it easy to use, even for non-tech savvy users. ### 27. Salesforce: A Powerful, Scalable Platform for Driving Customer Success **Rating:** 5.0/5.0 stars **Reviewed by:** Hetal P. | IT Analsyt, Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** What I like best about Salesforce Platform is how customizable it is. From workflows to dashboards, it can be tailored to fit almost any business process, which makes it incredibly versatile across different teams and industries. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The platform can be overwhelming at first. Its sheer number of features and customization options come with a steep learning curve, and it often requires dedicated training or admin support. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce helps centralize all customer information in one place, making it easier to manage relationships, track interactions, and provide a more personalized experience. This improves collaboration across teams and ensures nothing falls through the cracks. ### 28. Excellent for Tracking Existing and Prospective Customers **Rating:** 4.0/5.0 stars **Reviewed by:** John F. | Senior Vice President, Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It is an excellent way to keep track of both existing as well as prospective customers **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** there are steps you need to follow and if you miss (or don't know the answer to) one of the steps you sometimes cannot proceed further **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** It is a problem for our sales team to keep track of all the prospects they are working on and SF provides a means for doing that. It also provides management with a lens into the sales pipeline, which helps with budgeting, staffing, etc. ### 29. Solid Integration, Needs UI Improvements **Rating:** 4.0/5.0 stars **Reviewed by:** Shrija P. | Senior Quality Assurance Lead & SME **Reviewed Date:** October 16, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I love how the Salesforce Platform is well integrated and very organized, which simplifies our workflow from lead generation to support. It's beneficial in connecting different aspects of the business seamlessly. I also enjoy the query builder feature, which enhances my ability to manage data efficiently. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I find the initial setup of Salesforce Platform to be a little difficult, particularly in maneuvering through the pages and understanding the routes. It was tricky at the start to understand where everything goes, and logging in was a bit tricky as well. Additionally, the graphical user interface (GUI) isn't very great, and it could be more user-friendly, especially in terms of the flows. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I find Salesforce Platform beneficial for integrating processes from lead generation to support, offering a well-connected and organized system. ### 30. Effortless, Flexible, and Robust Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Vincent T. | Corporate Systems Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** January 08, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The ease of use, the flexibility of the platform and how robust it is. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The lack of a dark mode, some of the functionality being hidden behind archaic software. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Main problem that salesforce is solving is how we manage our client data, whether that's contracts or data from our platform. ### 31. Advanced AI CRM with Streamlined Usability **Rating:** 5.0/5.0 stars **Reviewed by:** Diptesh J. | Co-Founder, Enterprise (> 1000 emp.) **Reviewed Date:** January 15, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I like Salesforce Platform's advanced AI, especially the Agentforce feature, which acts as an AI CRM. It helps us by eliminating the need for multiple clicks or remembering details; we just have to ask Agentforce for what we need. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The pricing is something I find could be improved. Also, setting up Salesforce Platform requires a Salesforce admin, which isn't ideal for someone looking for a straightforward setup. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I use Salesforce Platform for CRM, and it solves our lead management, tracking, and all those needs. ### 32. User-Friendly, Engaging Interface That’s Easy to Navigate **Rating:** 5.0/5.0 stars **Reviewed by:** Coldray B. | agent, Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The platform is user-friendly, with an engaging interface that is easy to navigate, and using it is largely self-explanatory. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Nothing I can think of right now it is pretty great **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** The Salesforce Platform is solving problems related to managing customer information, tracking interactions, and automating workflows. ### 33. Vast, Easy-to-Use Platform for Centralized Customer Data **Rating:** 4.5/5.0 stars **Reviewed by:** Derin O. | Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It is a vast platform that holds all customer data and information in one place, and very easy to use. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The reports can be quite complex to use when you need to configure and edit them. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Collecting all customer interactions, data and information in one place. ### 34. Powerful CRM with Seamless Setup and Integration **Rating:** 5.0/5.0 stars **Reviewed by:** MERVE E. | Salesforce Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I find Salesforce Platform's setup straightforward, as everything is clear and easy. The email automations and triggers are very useful, streamlining our processes effectively. Also, Salesforce Cloud provides excellent capabilities, making it a powerful tool for our needs. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I find it really hard to reach support unless we escalate our cases or involve an account executive. Every time we create a new case, we have to explain everything again. It would be beneficial to have someone knowledgeable about our project to assist us as a developer, rather than just a contact executive. I know Salesforce has a success program, but it's very expensive and our company doesn't want to invest in it. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I find the product automates email and pipeline processes, greatly improving efficiency and ease of use. ### 35. Valuable and useful but comes with it's own unique challenges **Rating:** 4.5/5.0 stars **Reviewed by:** Shubham B. | Information Security Compliance Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** June 16, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Drag-and-drop interface: I can create apps, forms, workflows, and dashboards maybe more or less without much coding knowledge. Automated workflows: I can automate business processes like approvals, notifications, or record updates using Flow Builder. Custom objects and fields: I can adapt Salesforce exactly to the business neeeds. Reusable components: UI components can be created and reused through Lightning App Builder. Grows with your team: This enables users to build solutions without having to wait for the developers. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Hidden costs: Need to pay extra for: Add-ons like Marketing Cloud, Service Cloud, CPQ, etc. Customization and integration often require hiring Salesforce-certified consultants, which adds to costs Hard for non-tech users to understand terminology (objects, Apex, flows, triggers) and navigate between Classic and Lightning interfaces. Note: if you are using large datasets - then system lag time is high. Customising can be tough as it requires more ongoing maintenance, i.e we need dedicated salesforce team/admin to just keep things running. There is a risk of functionality breaking during platform updates (which happen three times a year). **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce lightning is helping me boost productivity and makes our work [and life] easier by doing the followingg: Manage Cases: Track, assign, and resolv customer service issues very efficiently. Handle Contacts and Accounts: Maintain customer and company records and link them to related data. Create Reports and Dashboards: Generate and visualize performance metrics, trends, and KPIs. Collaborate via Chatter: Communicate with team members, share updates, and follow important records. Store and Share Files: Upload documents and attach them to relevant records for easy access. ### 36. The Benefits of using Salesforce Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Harsh S. | Associate Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** February 18, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Its easy to use features that requires minimum to very low code or negligible code handling data. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Sometimes it's too slow to load and deal with. Especially, while using Power Apps for the configurations, the the loading time is high which makes the app works too slow **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Helping me to achieve my day-to-day tasks for my organization as i'm also a Salesforce Developer(Dynamic 365 Crm). ### 37. Flexible Integrations That Fit Right In **Rating:** 5.0/5.0 stars **Reviewed by:** Faisal K. | Senior Product Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 17, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It’s flexible and integrates well with most other apps out there. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The per-user license costs are a bit high. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Customer data all in one place for sales teams. ### 38. AI Agents That Streamline Repetitive Salesforce Tasks and Drive Better Results **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Enterprise (> 1000 emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The best thing about it is the AI agents, which help with repetitive tasks rooted in my own Salesforce data and, in turn, help drive better results. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The cost of using the agents can add up very quickly, which makes the product hard to justify if you’re not using it correctly. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Using the agents is very helpful for repetitive tasks, and it also makes it easier to find customer accounts when I need them. ### 39. The Best All-in-One CRM Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Steven P. | CRM Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It's by far the best CRM available. It can do everything. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It is expensive, especially for small companies. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** It is allowing us the ability to contact our constituents easily and allowing us to track the many different ways that they are involved in our organization. ### 40. Steep Learning Curve, Excellent Automation Benefits **Rating:** 4.5/5.0 stars **Reviewed by:** Sarita G. **Reviewed Date:** October 16, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I appreciate Salesforce Platform for addressing issues with fragmented customer data and insufficient sales processes. The automation of manual data entry and reports significantly boosts productivity. The ability to generate reports faster leads to enhanced customer satisfaction and perceived value. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** {"I find the learning curve challenging for both developers and users. It requires significant effort to understand how to effectively use the platform.","There is a need for better features around customer service and data management. Improvements in these areas would be beneficial.","The current setup addresses segmented customer data and manual processes but doesn't fully meet my expectations in resolving existing pain points without enhancements."} **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I find Salesforce solves issues like fragmented customer data and reduces manual data entry, enhancing process automation and speeding up report generation. ### 41. One of the Best Sales Tools—Great for Customer Service Too **Rating:** 4.5/5.0 stars **Reviewed by:** Zargham Ali M. | Assistant General Manager - Direct Sales, Real Estate, Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** One of the best software I have used in my career overall. Using it for more than 8 years. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Sometimes the slowness however if you keep your internet speed good then should not be an issue. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** This has been solving our problems with lead assignment and monitoring the team’s performance. ### 42. Powerful Custom Builds with Flow, Apex, and LWC—Though Testing Takes Time **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** We built custom solutions using combo of flow, apex, lwc. We have mutlitple data sources being used. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It takes some time to build and test the solutions. The Salesforce documentation has improved over time. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** We used data cloud to create one data source. Then the agentforce tools to build custom prompts to answer questions from data cloud. We continue to find new use cases such as determining customer case sentiment. ### 43. Effortless Customization for Every Business Need **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole A. | Sr. Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It is easy to customize fields and tailor the system towards individual/business needs. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I dislike how difficult it is to get customer support. We ended up hiring a Salesforce rep that met with our team once a week to implement needed changes. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce helps our team manage project information and ensures we are staying on track with our goals. I am able to assign specific estimators to specific projects in the system so we can keep track of who is working on what. This helps us stay organized. Salesforce also keeps track of customer/client information. ### 44. Centralized CRM Excellence with Effortless Navigation **Rating:** 5.0/5.0 stars **Reviewed by:** Lauren M. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Salesforce offers an easy to navigate solution with the ability to find all contacts, leads, opportunities, and contracts in one place. I appreciate having a centralized source of truth for all accounts. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It can sometimes be difficult to find attachments and relevant documents for children accounts linked to a parent account. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce provides a single, unified data model (accounts, contacts, opportunities, cases, usage data) and has the integration to centralize customer data. I can identify risk and expansion signals earlier, without manually stitching data together. ### 45. A Detailed Database That Captures the Entire Sales Motion **Rating:** 5.0/5.0 stars **Reviewed by:** Aditya B. | Associate - GM - Innovaccer, Enterprise (> 1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** detailed database of entire sales motion **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** bulky and inefficient to use when the database gets too large **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** It serves as the CRM for the entire sales motion and helps us to run deals and database of entire sales pipeline ### 46. Salesforce Review: Great for Integration and Data Management, Tricky for Cadences **Rating:** 5.0/5.0 stars **Reviewed by:** Analucia C. | SDR, Enterprise (> 1000 emp.) **Reviewed Date:** August 09, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I really like that Salesforce integrates with different tools and allows me to import data from various sources with ease. Having the email connected directly into the platform is also a big plus—it helps keep all communication and activity in one place, making it easier to track and manage interactions. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I’m not a big fan of the cadence tool. It’s not the most user-friendly, and figuring out the exact dates when automatic emails will be sent can be a bit tricky. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce helps centralize all our customer and prospect data, making it easier to track engagement, manage relationships, and coordinate across teams. The integration with other tools also streamlines workflows, saving time and reducing the need to switch between multiple platforms. ### 47. The Salesforce Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Stefen C. | Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** As a salesperson, Salesforce makes managing my pipeline easy. I can easily navigate through the platform to find any information that I need regarding any of my opportunities. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Salesforce is a beast of a platform. There are a lot of tools that I never even use. I would not say I dislike this aspect, but it can be overwhelming at times. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Trying to manage my pipe without a software like Salesforce would be impossible. Salesforce is mandatory in my line of work. It saves me time and manages my pipeline in a way that I never could do on my own. ### 48. Centralized, Customizable Hub That Empowers Team Collaboration **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda W. | Senior Strategist, Business Solutions, Enterprise (> 1000 emp.) **Reviewed Date:** December 18, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Centralized hub for data and allows for customization. All team members are able to access and can view sales inputs. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The platform has a learning curve and can be hard to navigate for a new user. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** We are able to input sales opportunities and leads and see them through to the contracting phase to complete. ### 49. Find the best automation, development and process collection features with Salesforce. **Rating:** 5.0/5.0 stars **Reviewed by:** Hermman K. | Web Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Overall, Salesforce is an amazing work platform because all of its features effectively mesh with your work processes, achieving favorable and productive integration for all users. I can say that Salesforce is the best platform for developing your work projects and reducing costs in the technical processes of your operations, promoting development and work automation. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** My experience using Salesforce's features has been favorable and very positive, I don't have a negative opinion about any of its digital features. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** By using Salesforce's digital features to execute all my processes, I have achieved the best results and productivity rates, improving my daily work through the use of automation and technical development features. ### 50. Powerful and User-Friendly CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Alyana D. | Recruitment Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I like that Salesforce is easy to use and helps keep all customer and sales information in one place. It makes tracking, reporting, and communication much simpler. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Sometimes Salesforce can feel a bit complex and takes time to learn, especially when there are too many features or updates. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce helps manage all customer information, track sales, and streamline communication. This saves time, keeps data organised, and makes it easier to follow up with clients and make informed business decisions. ## Salesforce Headless 360 Platform (formerly Salesforce Platform) Discussions - [What are the essential Salesforce Platform features a beginner should learn to improve customer relationship management?](https://www.g2.com/discussions/what-are-the-essential-salesforce-platform-features-a-beginner-should-learn-to-improve-customer-relationship-management) - 5 comments, 2 upvotes - [What is Salesforce Mobile used for?](https://www.g2.com/discussions/what-is-salesforce-mobile-used-for) - 1 comment, 1 upvote - [What all functionalities can be used via Salesforce?](https://www.g2.com/discussions/what-all-functionalities-can-be-used-via-salesforce) - 2 comments, 1 upvote - [How do I create a test environment in Salesforce?](https://www.g2.com/discussions/how-do-i-create-a-test-environment-in-salesforce) - 1 comment, 1 upvote - [How to reply Facebook comments](https://www.g2.com/discussions/how-to-reply-facebook-comments) - 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[MCUBE IVRS](https://www.g2.com/products/mcube-ivrs/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Dynamics 365 Business Central](https://www.g2.com/products/microsoft-microsoft-dynamics-365-business-central/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [MuleSoft Anypoint Platform](https://www.g2.com/products/mulesoft-anypoint-platform/reviews) - [MuleSoft Automation](https://www.g2.com/products/mulesoft-automation/reviews) - [MultiSync Made Easy](https://www.g2.com/products/multisync-made-easy/reviews) - [Natterbox](https://www.g2.com/products/natterbox/reviews) - [Navan (Formerly TripActions)](https://www.g2.com/products/navan-formerly-tripactions/reviews) - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - [NiceJob](https://www.g2.com/products/nicejob/reviews) - [Nooks](https://www.g2.com/products/nooks/reviews) - [Notion](https://www.g2.com/products/notion/reviews) - [Oracle Database](https://www.g2.com/products/oracle-database/reviews) - [Oracle PeopleSoft](https://www.g2.com/products/oracle-peoplesoft/reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) - [PayPay](https://www.g2.com/products/paypay/reviews) - [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) - [Plivo](https://www.g2.com/products/plivo/reviews) - [Proshort](https://www.g2.com/products/proshort/reviews) - [Quickbase](https://www.g2.com/products/quickbase/reviews) - [QuotaPath](https://www.g2.com/products/quotapath/reviews) - [RentalMan ERP](https://www.g2.com/products/rentalman-erp/reviews) - [Revenue.io](https://www.g2.com/products/revenue-io/reviews) - [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews) - [Salesforce Backup & Recover](https://www.g2.com/products/salesforce-backup-recover/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [SalesIntel](https://www.g2.com/products/salesintel/reviews) - [Salesloft](https://www.g2.com/products/salesloft/reviews) - [SAP ECC](https://www.g2.com/products/sap-ecc/reviews) - [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) - [Shift Admin, a QGenda Company](https://www.g2.com/products/shift-admin-a-qgenda-company/reviews) - [Sign Made Easy](https://www.g2.com/products/sign-made-easy/reviews) - [SiteLink Web Edition](https://www.g2.com/products/sitelink-web-edition/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews) - [Slate by Technolutions](https://www.g2.com/products/slate-by-technolutions/reviews) - [Sprout Social](https://www.g2.com/products/sprout-social/reviews) - [storEDGE](https://www.g2.com/products/storable-storedge/reviews) - [Stripe Connect](https://www.g2.com/products/stripe-connect/reviews) - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews) - [Sync Made Easy](https://www.g2.com/products/sync-made-easy/reviews) - [Tableau](https://www.g2.com/products/tableau/reviews) - [TallyPrime](https://www.g2.com/products/tallyprime/reviews) - [Tealium Customer Data Hub](https://www.g2.com/products/tealium-customer-data-hub/reviews) - [Terret.ai](https://www.g2.com/products/terret-ai/reviews) - [Tikit](https://www.g2.com/products/cireson-tikit/reviews) - [Trackunit](https://www.g2.com/products/trackunit/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [Ubona Contact Center Solution](https://www.g2.com/products/ubona-contact-center-solution/reviews) - [Universe](https://www.g2.com/products/universe/reviews) - [Vanta](https://www.g2.com/products/vanta/reviews) - [WebAssign](https://www.g2.com/products/webassign/reviews) - [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) - [Windows 11](https://www.g2.com/products/windows-11/reviews) - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) - [Xero](https://www.g2.com/products/xero/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - [Zoom Events and Webinars](https://www.g2.com/products/zoom-events-and-webinars/reviews) - [ZoomInfo DaaS](https://www.g2.com/products/zoominfo-daas/reviews) - [Zoom Phone](https://www.g2.com/products/zoom-zoom-phone/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## Salesforce Headless 360 Platform (formerly Salesforce Platform) Features **Data Masking** - Sensitive Fields - Dynamic Masking - Static Masking - Consistent Masking - Random Masking **Administration** - Application Deployment - Native Deployment - Data Security - Access Control - Scalability - Lifecycle Management **Administration** - Policy, User, and Role Management - Approval Workflows - Automated Provisioning - Bulk Changes - Centralized Management - Self-Service Access Requests **Functionality** - Data Migration - Data Variety - Alerts and Logging - Data Replication **Functionality** - Dashboard - Reporting - Integrations - End-user management - Audit trails - APIs - Mobile SDK - Customizable design - Server-side storage **Functionality** - Self-registration and self-service - Authentication - Scalability - Consent and preference management - Social login - Customer data linking **Functionality** - User provisioning - Password manager - Single Sign-on - Enforces policies - Authentication - Multi-factor authentication **Management** - Configuration Management - Access Control - Orchestration **Functionality** - App complexity - App Variety - Customized Branding - Application Templates **Functionality** - Ease of Use - File Management - Multi-Language Support - Customization - Straight-Out-the-Box Functionality - Help Guides - Patching & Updates **Agentic AI - Software Testing** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Application Design** - UI Code Extending - Programming Code Extending - Customized Branding - Application Templates - Workflows **Development** - Application Deployment - Development Tools - Development Environment - Language Support - Testing **User Interface Design** - WYSIWYG Editor - Customized Branding - App Templates - Workflow Management **Compliance** - Access Management - At-Risk Analysis - DLP Configuration - Sensitive Data Compliance **Automation** - Workflow Automation - Workflow Mapping - Real-Time Updates **Functionality** - Multi-Factor Authentication - Single Sign-On - BYOD support - Password Vault - Centralized management - Role-based security - Live notifications - Live session recording & playback - Hide passwords - Temporary, time-limited privilege **Management** - Backup and Recovery - Integration Variety - Access and Security - Real time Monitoring ** Type** - On-premises solution - Cloud-solution **Functionality** - Automation - Integrations - Extensibility **Data Control** - Data Migration - Data Synchronization - Data Security **AI Authentication Risk Management - Customer Identity and Access Management (CIAM)** - Adaptive MFA - Anomaly Detection - Fraudulent Login Detection - Adaptive Authentication Policies - Risk-Based Authentication **Data Control** - Data Migration - Data Synchronization - Data Security **Database** - Database Management - Analytics - Auto Scaling - Backup / Recovery - Storage **Data Control** - Data Migration - Data Synchronization - Data Security **Administration** - Database Management - Deduplication - Backup - API / integrations **Development** - Application Templates - UI Code Extending - WYSIWYG Editor - Collaborative Development **Monitoring** - Audit Logging - Activity Logging - Anomaly Detection ** Reporting** - Tracking - Reporting - Access & Permission Change Reporting - Compliance & Audit Trail Export **Security** - Data Protection **Processes** - Pipeline Control - Workflow Visualization - Continuous Deployment **Agentic AI - Drag and Drop App Builder** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **AI Biometric & Behavioral Analysis - Customer Identity and Access Management (CIAM)** - Behavioral Biometric Analysis - Liveness Detection **Publishing** - Application Deployment - Platform Compatability - Lifecycle Management **Infrastructure** - Networking - Virtual Machines - Security **Publishing** - Application Deployment - Platform Compatibility - Lifecycle Management **Security ** - Multi-Factor Authentication - Data Transport - Data Types - Security Tools **Reporting** - Audit log - Reporting **Agentic AI - Low-Code Development Platforms** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - No-Code Development Platforms** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - Cloud Migration** - Autonomous Task Execution - Multi-step Planning - Decision Making **Authentication & Authorization - Identity and Access Management (IAM)** - Adaptive & Contextual Access Control **AI Context-Aware Security Controls - Customer Identity and Access Management (CIAM)** - Account Recovery Assistants - Constraint Enforcement **Administration & Governance - Identity and Access Management (IAM)** - Identity Lifecycle Management - Self‑Service Account Management **Generative AI - Identity and Access Management (IAM)** - AI‑Driven Access Anomaly Detection - Automated Policy Tuning - Predictive Role Recommendations ## Top Salesforce Headless 360 Platform (formerly Salesforce Platform) Alternatives - [Quickbase](https://www.g2.com/products/quickbase/reviews) - 4.5/5.0 (1,514 reviews) - [Claris FileMaker](https://www.g2.com/products/claris-filemaker/reviews) - 4.5/5.0 (495 reviews) - [Nintex](https://www.g2.com/products/nintex-nintex/reviews) - 4.3/5.0 (1,272 reviews)