--- title: Salesforce Headless 360 Platform (formerly Salesforce Platform) Reviews meta\_title: 'Salesforce Headless 360 Platform (formerly Salesforce Platform) Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 3994 reviews by the users' company size, role or industry to find out how Salesforce Headless 360 Platform (formerly Salesforce Platform) works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 3994 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Development url: https://www.g2.com/categories/development --- ### Salesforce Headless 360 Platform (formerly Salesforce Platform) Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** with Salesforce Headless 360, facilitated by its practical training and supportive community. [(1635 mentions)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews?filters%5Bsentiment_snippet%5D=1166607&qs=pros-and-cons#reviews) Users value the **flexibility and automation capabilities** of Salesforce Headless 360 Platform for seamless data management. [(796 mentions)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews?filters%5Bsentiment_snippet%5D=1163191&qs=pros-and-cons#reviews) Users appreciate the **easy customization** of Salesforce Headless 360 Platform, tailored perfectly for diverse institutional needs. [(651 mentions)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews?filters%5Bsentiment_snippet%5D=1167457&qs=pros-and-cons#reviews) Users appreciate the **high customizability** of Salesforce Headless 360 Platform, easily adapting it to diverse educational needs. [(649 mentions)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews?filters%5Bsentiment_snippet%5D=1157658&qs=pros-and-cons#reviews) Users appreciate the **extensive customization options** , enhancing their campaign-building experience and meeting diverse business needs. [(628 mentions)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews?filters%5Bsentiment_snippet%5D=1157330&qs=pros-and-cons#reviews) Users often face a **steep learning curve** with Salesforce Headless 360 Platform, which can feel overwhelming for new users. [(573 mentions)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews?filters%5Bsentiment_snippet%5D=1161553&qs=pros-and-cons#reviews) Users find the **complexity** of Salesforce Headless 360 Platform to be a significant barrier, particularly for smaller businesses. [(524 mentions)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews?filters%5Bsentiment_snippet%5D=1161923&qs=pros-and-cons#reviews) Users highlight the **high cost of ownership** and complexity, making it challenging to manage and learn. [(467 mentions)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews?filters%5Bsentiment_snippet%5D=1167543&qs=pros-and-cons#reviews) Users find the **difficult learning** curve of Salesforce Headless 360 Platform challenging, needing significant time and effort to master. [(412 mentions)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews?filters%5Bsentiment_snippet%5D=1162265&qs=pros-and-cons#reviews) Users feel Salesforce Headless 360 Platform lacks **certain features and can be overwhelming** due to its complexity. [(411 mentions)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews?filters%5Bsentiment_snippet%5D=1160651&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Salesforce Headless 360 Platform (formerly Salesforce Platform) ##### 1. Ease of Use Users appreciate the **ease of use** with Salesforce Headless 360, facilitated by its practical training and supportive community. [ See 1635 mentions ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews?filters%5Bsentiment_snippet%5D=1166607&qs=pros-and-cons#reviews) See Related User Reviews ![Sachin K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sachin K.") SK Sachin K. Mid-Market (51-1000 emp.) 5.0/5 "One of the Top Crm" What do you like about Salesforce Headless 360 Platform (formerly Salesforce Platform)? Use of the Einstein ai and other exciting features related to ai agents are awesome ![Shrinath S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shrinath S.") SS Shrinath S. Small-Business (50 or fewer emp.) 4.0/5 "Agentforce for every business" What do you like about Salesforce Headless 360 Platform (formerly Salesforce Platform)? Agentforce 360 is an AI-enabled platform and it can be used for various business needs. The solutions are very flexible and can be tailored for busine ##### 2. Features Users value the **flexibility and automation capabilities** of Salesforce Headless 360 Platform for seamless data management. [ See 796 mentions ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews?filters%5Bsentiment_snippet%5D=1163191&qs=pros-and-cons#reviews) See Related User Reviews ![Swaraj Kumar M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Swaraj Kumar M.") SM Swaraj Kumar M. Mid-Market (51-1000 emp.) 5.0/5 "Reliable Enterprise platform that keeps Evolving" What do you like about Salesforce Headless 360 Platform (formerly Salesforce Platform)? I my current role I use mainly for building and maintaining demo environments and integrations.I really like how easily it connects with iPaas tools t ![Brad G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brad G.") BG Brad G. Mid-Market (51-1000 emp.) 5.0/5 "Salesforce is the Best!" What do you like about Salesforce Headless 360 Platform (formerly Salesforce Platform)? Still the same awesome and robust SF, just with a new name. ##### 3. Customization Users appreciate the **easy customization** of Salesforce Headless 360 Platform, tailored perfectly for diverse institutional needs. [ See 651 mentions ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews?filters%5Bsentiment_snippet%5D=1167457&qs=pros-and-cons#reviews) See Related User Reviews ![Sachin K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sachin K.") SK Sachin K. Mid-Market (51-1000 emp.) 5.0/5 "One of the Top Crm" What do you like about Salesforce Headless 360 Platform (formerly Salesforce Platform)? Use of the Einstein ai and other exciting features related to ai agents are awesome ![George L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "George L.") GL George L. Mid-Market (51-1000 emp.) 4.5/5 "A scalable platform" What do you like about Salesforce Headless 360 Platform (formerly Salesforce Platform)? AI-first architecture. Rather than treating AI as an add-on, Headless 360 is designed so AI agents can securely discover and execute business capabili ##### 4. Customizability Users appreciate the **high customizability** of Salesforce Headless 360 Platform, easily adapting it to diverse educational needs. [ See 649 mentions ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews?filters%5Bsentiment_snippet%5D=1157658&qs=pros-and-cons#reviews) See Related User Reviews ![Sachin K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sachin K.") SK Sachin K. Mid-Market (51-1000 emp.) 5.0/5 "One of the Top Crm" What do you like about Salesforce Headless 360 Platform (formerly Salesforce Platform)? Use of the Einstein ai and other exciting features related to ai agents are awesome ![Kiran M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kiran M.") KM Kiran M. Mid-Market (51-1000 emp.) 4.5/5 "Robust, Scalable Platform for Low-Code & Custom Enterprise Development" What do you like about Salesforce Headless 360 Platform (formerly Salesforce Platform)? The continued improvements to API capabilities and headless integration options have made connecting Salesforce with external systems and workflow aut ##### 5. Customization Options Users appreciate the **extensive customization options** , enhancing their campaign-building experience and meeting diverse business needs. [ See 628 mentions ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews?filters%5Bsentiment_snippet%5D=1157330&qs=pros-and-cons#reviews) See Related User Reviews ![Sachin K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sachin K.") SK Sachin K. Mid-Market (51-1000 emp.) 5.0/5 "One of the Top Crm" What do you like about Salesforce Headless 360 Platform (formerly Salesforce Platform)? Use of the Einstein ai and other exciting features related to ai agents are awesome ![Kiran M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kiran M.") KM Kiran M. Mid-Market (51-1000 emp.) 4.5/5 "Robust, Scalable Platform for Low-Code & Custom Enterprise Development" What do you like about Salesforce Headless 360 Platform (formerly Salesforce Platform)? The continued improvements to API capabilities and headless integration options have made connecting Salesforce with external systems and workflow aut ### 5 Cons or Disadvantages of Salesforce Headless 360 Platform (formerly Salesforce Platform) ##### 1. Learning Curve Users often face a **steep learning curve** with Salesforce Headless 360 Platform, which can feel overwhelming for new users. [ See 573 mentions ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews?filters%5Bsentiment_snippet%5D=1161553&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Having used Salesforce extensively, I find it to be a reliable platform that helps streamline project execution, customer communication, and overall task management." What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)? Over time, the platform has become easier to navigate, but there is still room for improvement. Some administrative tasks and page loads can be slow, ![Shubham S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shubham S.") SS Shubham S. Mid-Market (51-1000 emp.) 5.0/5 "Salesforce Headless 360 Platform -Flexible and Scalable Salesforce Development Platform" What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)? The biggest challenge is the complexity of integrating and managing multiple APIs and services. The learning curve can be steep, debugging distributed ##### 2. Complexity Users find the **complexity** of Salesforce Headless 360 Platform to be a significant barrier, particularly for smaller businesses. [ See 524 mentions ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews?filters%5Bsentiment_snippet%5D=1161923&qs=pros-and-cons#reviews) See Related User Reviews ![Shubham S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shubham S.") SS Shubham S. Mid-Market (51-1000 emp.) 5.0/5 "Salesforce Headless 360 Platform -Flexible and Scalable Salesforce Development Platform" What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)? The biggest challenge is the complexity of integrating and managing multiple APIs and services. The learning curve can be steep, debugging distributed ![Swaraj Kumar M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Swaraj Kumar M.") SM Swaraj Kumar M. Mid-Market (51-1000 emp.) 5.0/5 "Reliable Enterprise platform that keeps Evolving" What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)? The shadow DOM based UI still makes automated testing tricky from a Testers perspective. Also API limits on lower editions and teh overall licensing c ##### 3. Expensive Users highlight the **high cost of ownership** and complexity, making it challenging to manage and learn. [ See 467 mentions ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews?filters%5Bsentiment_snippet%5D=1167543&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Mid-Market (51-1000 emp.) 4.5/5 "Intelligence Insights " What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)? Reducing complexity for Salesforce users by enabling agentic applications. ![Rojin V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rojin V.") RV Rojin V. Small-Business (50 or fewer emp.) 5.0/5 "User Review" What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)? Better out-of-the-box templates and guided tutorials. Right now you need solid dev + AI skills to use the 60+ MCP tools effectively. More low-code/no- ##### 4. Difficult Learning Users find the **difficult learning** curve of Salesforce Headless 360 Platform challenging, needing significant time and effort to master. [ See 412 mentions ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews?filters%5Bsentiment_snippet%5D=1162265&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Having used Salesforce extensively, I find it to be a reliable platform that helps streamline project execution, customer communication, and overall task management." What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)? Over time, the platform has become easier to navigate, but there is still room for improvement. Some administrative tasks and page loads can be slow, ![Shubham S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shubham S.") SS Shubham S. Mid-Market (51-1000 emp.) 5.0/5 "Salesforce Headless 360 Platform -Flexible and Scalable Salesforce Development Platform" What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)? The biggest challenge is the complexity of integrating and managing multiple APIs and services. The learning curve can be steep, debugging distributed ##### 5. Missing Features Users feel Salesforce Headless 360 Platform lacks **certain features and can be overwhelming** due to its complexity. [ See 411 mentions ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews?filters%5Bsentiment_snippet%5D=1160651&qs=pros-and-cons#reviews) See Related User Reviews ![Sachin K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sachin K.") SK Sachin K. Mid-Market (51-1000 emp.) 5.0/5 "One of the Top Crm" What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)? Improve the Change set deployment search bar , for searching of components to add quickly. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Good CRM" What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)? Better onoarding guides more end to end examples ![Faizan A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Faizan A.") FA Faizan A. Senior Sales Development Representative Information Technology and Services Mid-Market (51-1000 emp.) 1/16/2024 "Great Platform" 5/5 What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)? We’ve been able to customize our sales workflows easily, automate repetitive tasks, and get a clear view of our pipeline. The reporting features and integrations has made it easier for the team to track. Review collected by and hosted on G2.com. What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)? When opening multiple tabs it takes a lot of time to render Review collected by and hosted on G2.com. What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you? It is helping me to manage my tasks efficiently Review collected by and hosted on G2.com. Show More 7/22/2026 Current UserValidated ReviewerIncentivizedSource: Organic ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 6/17/2021 "Multi-use customisable platform" 5/5 What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)? Salesforce is a highly customisable great cloud software. It works well as a clinical system too. It is very secure,'easy to use. Review collected by and hosted on G2.com. What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)? It is very expensive but then again, quality does not go cheap. Review collected by and hosted on G2.com. Recommendations to others considering Salesforce Headless 360 Platform (formerly Salesforce Platform): Check what can be customised for you business Review collected by and hosted on G2.com. What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you? We use it as a platform for healthcare cases, storing and managing details of patients, medical records, notes, call logs and also we have our data base of experts on our Salesforce. Our BOOST playform is also connected to the application of the service so patients can open a case via rhe app and it will end up on our BOOST platform that is Salesforce based, but customised for us. Review collected by and hosted on G2.com. Show More 6/12/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Jyoti H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jyoti H.") JH Jyoti H. Senior International Business Development Specialist Information Technology and Services Mid-Market (51-1000 emp.) 3/17/2026 "Powerful, Scalable Salesforce Platform for Custom Workflows and Automation" 4.5/5 What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)? Salesforce Platform offers strong customization and scalability, allowing businesses to tailor workflows, data models, and processes to their specific needs. Its ability to centralize data, automate processes, and integrate with multiple tools makes it a powerful foundation for managing business operations efficiently. Review collected by and hosted on G2.com. What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)? Salesforce Platform can be complex to set up and manage, often requiring technical expertise for customization and maintenance. Additionally, costs can increase with advanced features and integrations, and performance can sometimes feel slow with large data volumes. Review collected by and hosted on G2.com. What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you? Salesforce Platform solves the challenge of managing fragmented data and manual processes by centralizing information and automating workflows. This improves data visibility, reduces operational inefficiencies, and enables better decision-making, helping teams work more efficiently and scale operations effectively. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconCurrent UserValidated ReviewerIncentivizedSource: G2 invite ![Omkar T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Omkar T.") OT Omkar T. Consultant Mid-Market (51-1000 emp.) 1/7/2026 "Unmatched Flexibility and Innovation—The Best Platform for Business Growth" 5/5 What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)? What I like best about the Salesforce platform is its flexibility, scalability, and ability to adapt to changing business needs. It allows organizations to build highly customized solutions using tools like Apex, Flow, and Lightning while maintaining strong security and performance. Salesforce makes automation easy, improves collaboration across teams, and provides powerful reporting and analytics for better decision-making. Its cloud-based nature ensures accessibility from anywhere, and frequent updates keep the platform innovative and future-ready. Review collected by and hosted on G2.com. What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)? Genuinely there is nothing I dislike about the Salesforce platform. They are the best platform I have ever seen. I daily use Salesforce from last 5 years and have not faced a single issue. Review collected by and hosted on G2.com. What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you? Salesforce solves everyday business problems like scattered data, too much manual work, and poor coordination between teams. Instead of information being spread across emails, spreadsheets, and different systems, everything comes together in one place. This makes work smoother and decisions quicker. For me, it means less time fixing data issues and more time building useful solutions, automating tasks, and helping teams work smarter and serve customers better. Salesforce solves very real, day-to-day problems that many businesses face, such as disconnected systems, manual follow-ups, and lack of clear visibility into customer data. Earlier, teams had to depend on spreadsheets, emails, or multiple tools, which often led to errors and delays. Salesforce brings everything onto one platform, making data reliable and easy to access. This helps sales, service, and management stay on the same page. For me, it reduces repetitive work, improves efficiency, and allows me to focus on creating meaningful automations and solutions that genuinely make users’ jobs easier and improve customer satisfaction Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") UH Verified User in Health, Wellness and Fitness Small-Business (50 or fewer emp.) 11/14/2022 "Salesforce Experience" 4.5/5 What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)? It remains a simple interface to use once you are aware of here things are located. The introduction of automation has helps to increase efficacy Review collected by and hosted on G2.com. What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)? The app on the mobile phone continue to take a long time before able to use. There are also no offline option which can be challenging to utilise when out on the road with limited signal Review collected by and hosted on G2.com. What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you? Keeping all documentation, information and interaction with clients in one place where every staff can access Integration with Skedulo which assist in some scheduling Review collected by and hosted on G2.com. Show More 8/3/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite TM Teja M. Small-Business (50 or fewer emp.) 10/18/2025 "Customizable and Powerful, But Steep Learning Curve" 5/5 What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)? A new thing I like about Salesforce Headless 360 Platform is its improved flexibility for building connected digital experiences. It enables businesses to use APIs, automation, and AI capabilities to create more personalized customer experiences while keeping data unified across systems. Review collected by and hosted on G2.com. What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)? Salesforce Headless 360 Platform could improve by making the platform easier to navigate, simplifying setup, and providing clearer guidance and documentation for new users. Review collected by and hosted on G2.com. What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you? Salesforce Platform solves inefficient workflows and data silos by automating processes and centralizing information. This improves collaboration, speeds up decision-making, and enhances overall business efficiency. Review collected by and hosted on G2.com. Show More 7/21/2026 Validated ReviewerIncentivizedSource: Seller invite ![Richard L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Richard L.") RL Richard L. Software Developer Mid-Market (51-1000 emp.) 10/24/2024 "Salesforce is a good solid platform for customer data - not exclusive to sales." 4.5/5 What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)? The advancements in Flows and the Flow Builder are awesome for customization and automation. Review collected by and hosted on G2.com. What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)? Trailhead learning is often laborious, especially for advanced admins and devs trying to earn certification. Review collected by and hosted on G2.com. What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you? Salesforce houses our customer data, and also provides Digital Experiences that are portals that our customers can access to involve themselves with us Review collected by and hosted on G2.com. Show More 7/21/2026 Current UserValidated ReviewerIncentivizedSource: Organic ![DIEGO N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "DIEGO N.") DN DIEGO N. Builder Small-Business (50 or fewer emp.) 3/19/2026 "Flexible, Scalable Salesforce Platform for Highly Customizable Enterprise CRM" 5/5 What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)? What I like most about Salesforce Platform is its flexibility and scalability. It allows you to customize almost every part of the sales process, from data models to workflows and automations, which makes it very powerful for complex business needs. I also value the ecosystem and integrations—it connects well with a wide range of tools, and the AppExchange adds a lot of additional functionality. On top of that, the reporting capabilities are quite robust, giving good visibility into pipeline performance and team activity. Overall, it’s a very solid platform if you need a highly customizable and enterprise-level CRM. Review collected by and hosted on G2.com. What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)? One of the main things I dislike about Salesforce Platform is its complexity. While it’s very powerful, it often requires significant time and technical knowledge to configure and maintain properly, especially for more advanced use cases. It can also become quite expensive as you scale, since many essential features and integrations are only available in higher-tier plans. Additionally, the user experience isn’t always the most intuitive, which can slow down adoption for non-technical teams. Overall, it’s a great platform, but it can feel heavy and resource-intensive compared to more user-friendly alternatives. Review collected by and hosted on G2.com. What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you? Salesforce Platform solves the problem of fragmented customer data and lack of visibility across the sales process. Before using it, information was often scattered across different tools, making it hard to track interactions, manage opportunities, and maintain consistency in follow-ups. With Salesforce, everything is centralized—from leads and accounts to activities and deals—allowing for better organization and collaboration across teams. It also helps standardize processes through workflows and automation, reducing manual work and minimizing errors. This benefits me by improving visibility into the pipeline, enabling better decision-making with reliable data, and ultimately helping increase efficiency and conversion rates in the sales process. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 9/12/2023 "InDepth Review with pros and cons of the Salesforce Platform" 5/5 What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)? Salesforce has an important advantage of offering many possibilities for flexibility. Because of its broad base and advanced features based on Apex and Lightning Web Components, the system can be configured as per any kinds of business requirements. Applications like Flow Builder and Process Builder help non-engineers in handling the complexity of linking documents and procedures. This allows organizations to quickly adjust the system as per the changing business environment’s demand without seeking IT department assistance to carry out every single task. Because an employer’s facilities are in the clouds, this becomes a bonus since most people are working from home and that is essential. The system is flexible in such a way that it has been made for small enterprises or well-endowed large corporations. The integration part with the AppExchange is worth commending as it is a hub for innumerable apps and integrations useful in adding-on Salesforce capabilities even with the limitations of integration of other platforms e.g. Slack and Google Workspace. Salesforce community consideration is another point to highlight. There is a healthy surrounding within the Salesforce sphere in terms of having a community of developers, volumes of admin, and consulting help and they share what works and what does not, this contributes to a great deal towards problem-solving and learning. Review collected by and hosted on G2.com. What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)? Despite its strength, the platform has many drawbacks. The learning curve is one of the main problems. Navigating the system and determining what you truly need versus what is merely available might be overwhelming due to the abundance of functions. As a company expands, Salesforce's pricing may potentially become an issue. Despite the platform's range of options, adding additional users, premium features, or AppExchange apps can quickly drive up costs. This can be a big factor for small to medium-sized companies, particularly if extensive customisation or external integrations are needed. Another area for improvement is the performance and limitations of its declarative tools. Flow Builder and Process Builder are great for building automations without code, but they don’t always provide the flexibility needed for complex or highly customized solutions. As a result, businesses may have to rely on developers and custom Apex code to meet specific requirements, which can slow down implementation and increase long-term maintenance. Finally, even though the user interface has improved with Lightning Experience, it can still feel unintuitive in certain areas. Some users find navigation between different objects and modules a bit clunky, when working with large amounts of data or building reports. Conclusion (without confusion): Salesforce is an excellent platform for businesses that scales and customize their CRM experience, with a strong set of features, flexibility, and cloud-based accessibility. That said, it takes time to learn, and the total cost can add up over time—especially as businesses grow. Still, for those who invest in understanding its capabilities, Salesforce can meaningfully enhance productivity and business operations. Review collected by and hosted on G2.com. What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you? I can certainly explain some common problems that the Salesforce platform is known to solve for businesses: Salesforce helps businesses manage their customer data effectively, enabling them to build and maintain stronger customer relationships. This can lead to improved customer retention and increased sales. Salesforce automates various aspects of the sales process, such as lead generation, opportunity tracking, and email marketing, which can enhance sales team productivity and efficiency. The platform provides tools for marketing teams to create and execute marketing campaigns, track customer engagement, and analyze marketing data for better decision-making. Salesforce centralizes data from various sources, making it easier for teams to access and collaborate on information, leading to better decision-making and a more unified view of the business. Salesforce's flexibility allows businesses to customize the platform to their unique needs, ensuring it can grow with them as they expand. Salesforce offers robust reporting and analytics tools that help businesses gain insights into their operations, customer behavior, and performance, facilitating datadrive decision making. With the Salesforce AppExchange, businesses can access a vast ecosystem of third-party apps and integrations to extend the platform's capabilities, addressing specific business requirements. In summary, Salesforce solves a range of business challenges related to customer management, sales, marketing, data handling etc. The benefits depend on how effectively a business implements and utilizes the platform to address its specific needs and goals. Review collected by and hosted on G2.com. Show More 3/18/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Darshan K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Darshan K.") DK Darshan K. Associate GTM Engineer Automotive Mid-Market (51-1000 emp.) 3/15/2026 "Flexible CRM Platform for Managing Data and Workflow Automations." 5/5 What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)? I really like the flexibility and customization options of the Salesforce Platform. It allows teams to build workflows, automate tasks, and tailor the system to our specific business requirements, which is a big plus. Having all customer data stored in one place is also very convenient. Being able to shape objects, workflows, and automations around our business needs—rather than forcing our processes to fit the tool—makes day-to-day work much easier. On top of that, centralizing information helps us monitor customer interactions, streamline operations, and ultimately improve overall productivity. Review collected by and hosted on G2.com. What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)? The site can be confusing to use at times, especially when I’m trying to configure more advanced features or options. It often seems to require some administrative or coding expertise, and the learning curve may feel steep for novice users. I think it would be easier to navigate if some features were streamlined or removed, and if the onboarding process were made simpler and more user-friendly. Review collected by and hosted on G2.com. What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you? I use the Salesforce Platform to centralize customer information, automate business processes, improve visibility, and streamline operations by integrating it with other tools. It’s flexible and highly customizable, which makes it easier for us to build workflows that fit our specific business needs and keep everything running more smoothly. Review collected by and hosted on G2.com. 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