--- title: Salesforce Headless 360 Platform (formerly Salesforce Platform) Reviews meta_title: 'Salesforce Headless 360 Platform (formerly Salesforce Platform) Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 3999 reviews by the users' company size, role or industry to find out how Salesforce Headless 360 Platform (formerly Salesforce Platform) works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 3999 scale: '5' date_modified: '2026-07-25' parent_category: name: Development url: https://www.g2.com/categories/development --- # Salesforce Headless 360 Platform (formerly Salesforce Platform) Reviews **Vendor:** Salesforce **Category:** [Cloud Platform as a Service (PaaS) Software](https://www.g2.com/categories/cloud-platform-as-a-service-paas) **Average Rating:** 4.5/5.0 **Total Reviews:** 3,999 ## About Salesforce Headless 360 Platform (formerly Salesforce Platform) Salesforce's Agentforce 360 Platform helps IT and security teams innovate fast, deploy securely, and protect their data. With our development and security tools built into the entire agent and app lifecycle on Salesforce, organizations can dive into AI innovation without compromising on security and compliance. And by building on Salesforce, development teams get a head start on AI projects by using the apps, workflows, data streams, and agents they've already built. Developers can develop agents and apps quickly, securely, and reliably, and IT can customize and extend Salesforce across the enterprise. And every customer can protect their data with security and compliance. ## Salesforce Headless 360 Platform (formerly Salesforce Platform) Pros & Cons **What users like:** - Users appreciate the **ease of use** with Salesforce Headless 360, facilitated by its practical training and supportive community. (1638 reviews) - Users value the **flexibility and automation capabilities** of Salesforce Headless 360 Platform for seamless data management. (799 reviews) - Users appreciate the **easy customization** of Salesforce Headless 360 Platform, tailored perfectly for diverse institutional needs. (654 reviews) - Users appreciate the **high customizability** of Salesforce Headless 360 Platform, easily adapting it to diverse educational needs. (651 reviews) - Users appreciate the **extensive customization options** , enhancing their campaign-building experience and meeting diverse business needs. (630 reviews) - Integrations (572 reviews) - Flexibility (545 reviews) - Customer Management (538 reviews) - Users appreciate the **extensive features** of Salesforce Platform, effectively tailoring reports and data to their business needs. (529 reviews) - Easy Integrations (494 reviews) **What users dislike:** - Users often face a **steep learning curve** with Salesforce Headless 360 Platform, which can feel overwhelming for new users. (574 reviews) - Users find the **complexity** of Salesforce Headless 360 Platform to be a significant barrier, particularly for smaller businesses. (525 reviews) - Users highlight the **high cost of ownership** and complexity, making it challenging to manage and learn. (469 reviews) - Users find the **difficult learning** curve of Salesforce Headless 360 Platform challenging, needing significant time and effort to master. (413 reviews) - Users feel Salesforce Headless 360 Platform lacks **certain features and can be overwhelming** due to its complexity. (412 reviews) - Learning Difficulty (390 reviews) - Limitations (370 reviews) - Pricing Issues (354 reviews) - Limited Customization (336 reviews) - Limited Features (318 reviews) ## Salesforce Headless 360 Platform (formerly Salesforce Platform) Reviews ### 1. User-Friendly Marketing Powerhouse with Minor Glitches **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I like that Salesforce Platform is easy to build campaigns and segments within, making it pretty user-friendly. I also appreciate the ease of the Customer Data Platform (CDP) and the ability to drill down and create new segments. The initial setup was very easy. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It can be glitchy, with things timing out or taking too long to load. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** With Salesforce Platform, I can communicate directly with customers and easily build campaigns and segments. The CDP allows me to drill down and create new segments, enhancing my marketing strategies. ### 2. Great Chatbots, but Data Integration and Reporting Feel Fragmented **Rating:** 2.5/5.0 stars **Reviewed by:** Emmanuel V. | Salesforce Admin, Enterprise (> 1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Chat bots are good for using along with enhanced chat. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Data is not easily integrated into general data. It can sometimes be in a different bucket that would require multiple reports. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Complex chat management and distribution. ### 3. Flexible and Scalable, but Complex and Costly Salesforce Platform **Rating:** 4.0/5.0 stars **Reviewed by:** Jigar K. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** What I like best about the Salesforce Platform is its flexibility and scalability. It allows businesses to customize solutions without heavy coding, thanks to tools like Flow and App Builder. The integration capabilities with other systems are seamless, making data management efficient. I also appreciate the strong security model and user permissions that protect data integrity. Additionally, the continuous innovation through regular updates keeps the platform modern and competitive. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** One downside of the Salesforce Platform is its complexity—new users can face a steep learning curve. Additionally, costs can escalate quickly as you scale or add more advanced features. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce, integrated with MuleSoft, is helping us unify data across multiple systems, giving us a 360-degree view of our customers. This streamlines processes, improves decision-making, and enhances customer experiences through faster, more connected services. ### 4. One of the best CRM that I'm using for Sales **Rating:** 5.0/5.0 stars **Reviewed by:** Melvin R. | Account Executive, Enterprise (> 1000 emp.) **Reviewed Date:** September 18, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The most helpful thing about Salesforce is its ease of use. I'm using Lightning and it's very adaptable especially for new users who will use the software. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** One thing that I can think of is the lag of the system. Maybe it's because it feeds a lot of information but overall, This is one hell of a system. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** It's helping me be a better Salesperson. One of the features that Salesforce has is a coaching tool that my Manager uses for us to discuss the opportunities and strength that I have this his helps me a lot in making sure that I'm going on a right track. ### 5. Seamless CRM Integration and Easy Adoption **Rating:** 4.5/5.0 stars **Reviewed by:** Mahesh K. **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I appreciate the ease of use and scalability of the Salesforce platform. Its configuration capabilities make setting up objects, fields, and page layouts straightforward. The documentation and available videos simplify learning and usage, enhancing overall user experience. Additionally, the platform's ability to quickly integrate newer technologies and adaptability is remarkable, helping in faster production deployment. Its scalability and faster implementation have been crucial in efficiently meeting business needs. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I would appreciate if there were more comprehensive documentation and additional instructional videos. While there are existing resources, having more of them could reduce confusion, especially for individuals who are not as technically savvy. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I find Salesforce Platform scalable and quick to implement, speeding up production output. Its configuration capabilities, documentation, and videos make it easy to use, even for non-tech savvy users. ### 6. Salesforce: A Powerful, Scalable Platform for Driving Customer Success **Rating:** 5.0/5.0 stars **Reviewed by:** Hetal P. | IT Analsyt, Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** What I like best about Salesforce Platform is how customizable it is. From workflows to dashboards, it can be tailored to fit almost any business process, which makes it incredibly versatile across different teams and industries. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The platform can be overwhelming at first. Its sheer number of features and customization options come with a steep learning curve, and it often requires dedicated training or admin support. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce helps centralize all customer information in one place, making it easier to manage relationships, track interactions, and provide a more personalized experience. This improves collaboration across teams and ensures nothing falls through the cracks. ### 7. Excellent for Tracking Existing and Prospective Customers **Rating:** 4.0/5.0 stars **Reviewed by:** John F. | Senior Vice President, Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It is an excellent way to keep track of both existing as well as prospective customers **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** there are steps you need to follow and if you miss (or don't know the answer to) one of the steps you sometimes cannot proceed further **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** It is a problem for our sales team to keep track of all the prospects they are working on and SF provides a means for doing that. It also provides management with a lens into the sales pipeline, which helps with budgeting, staffing, etc. ### 8. Solid Integration, Needs UI Improvements **Rating:** 4.0/5.0 stars **Reviewed by:** Shrija P. | Senior Quality Assurance Lead & SME **Reviewed Date:** October 16, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I love how the Salesforce Platform is well integrated and very organized, which simplifies our workflow from lead generation to support. It's beneficial in connecting different aspects of the business seamlessly. I also enjoy the query builder feature, which enhances my ability to manage data efficiently. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I find the initial setup of Salesforce Platform to be a little difficult, particularly in maneuvering through the pages and understanding the routes. It was tricky at the start to understand where everything goes, and logging in was a bit tricky as well. Additionally, the graphical user interface (GUI) isn't very great, and it could be more user-friendly, especially in terms of the flows. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I find Salesforce Platform beneficial for integrating processes from lead generation to support, offering a well-connected and organized system. ### 9. Effortless, Flexible, and Robust Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Vincent T. | Corporate Systems Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** January 08, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The ease of use, the flexibility of the platform and how robust it is. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The lack of a dark mode, some of the functionality being hidden behind archaic software. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Main problem that salesforce is solving is how we manage our client data, whether that's contracts or data from our platform. ### 10. Advanced AI CRM with Streamlined Usability **Rating:** 5.0/5.0 stars **Reviewed by:** Diptesh J. | Co-Founder, Enterprise (> 1000 emp.) **Reviewed Date:** January 15, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I like Salesforce Platform's advanced AI, especially the Agentforce feature, which acts as an AI CRM. It helps us by eliminating the need for multiple clicks or remembering details; we just have to ask Agentforce for what we need. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The pricing is something I find could be improved. Also, setting up Salesforce Platform requires a Salesforce admin, which isn't ideal for someone looking for a straightforward setup. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I use Salesforce Platform for CRM, and it solves our lead management, tracking, and all those needs. ### 11. User-Friendly, Engaging Interface That’s Easy to Navigate **Rating:** 5.0/5.0 stars **Reviewed by:** Coldray B. | agent, Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The platform is user-friendly, with an engaging interface that is easy to navigate, and using it is largely self-explanatory. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Nothing I can think of right now it is pretty great **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** The Salesforce Platform is solving problems related to managing customer information, tracking interactions, and automating workflows. ### 12. Vast, Easy-to-Use Platform for Centralized Customer Data **Rating:** 4.5/5.0 stars **Reviewed by:** Derin O. | Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It is a vast platform that holds all customer data and information in one place, and very easy to use. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The reports can be quite complex to use when you need to configure and edit them. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Collecting all customer interactions, data and information in one place. ### 13. Powerful CRM with Seamless Setup and Integration **Rating:** 5.0/5.0 stars **Reviewed by:** MERVE E. | Salesforce Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I find Salesforce Platform's setup straightforward, as everything is clear and easy. The email automations and triggers are very useful, streamlining our processes effectively. Also, Salesforce Cloud provides excellent capabilities, making it a powerful tool for our needs. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I find it really hard to reach support unless we escalate our cases or involve an account executive. Every time we create a new case, we have to explain everything again. It would be beneficial to have someone knowledgeable about our project to assist us as a developer, rather than just a contact executive. I know Salesforce has a success program, but it's very expensive and our company doesn't want to invest in it. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I find the product automates email and pipeline processes, greatly improving efficiency and ease of use. ### 14. Valuable and useful but comes with it's own unique challenges **Rating:** 4.5/5.0 stars **Reviewed by:** Shubham B. | Information Security Compliance Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** June 16, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Drag-and-drop interface: I can create apps, forms, workflows, and dashboards maybe more or less without much coding knowledge. Automated workflows: I can automate business processes like approvals, notifications, or record updates using Flow Builder. Custom objects and fields: I can adapt Salesforce exactly to the business neeeds. Reusable components: UI components can be created and reused through Lightning App Builder. Grows with your team: This enables users to build solutions without having to wait for the developers. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Hidden costs: Need to pay extra for: Add-ons like Marketing Cloud, Service Cloud, CPQ, etc. Customization and integration often require hiring Salesforce-certified consultants, which adds to costs Hard for non-tech users to understand terminology (objects, Apex, flows, triggers) and navigate between Classic and Lightning interfaces. Note: if you are using large datasets - then system lag time is high. Customising can be tough as it requires more ongoing maintenance, i.e we need dedicated salesforce team/admin to just keep things running. There is a risk of functionality breaking during platform updates (which happen three times a year). **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce lightning is helping me boost productivity and makes our work [and life] easier by doing the followingg: Manage Cases: Track, assign, and resolv customer service issues very efficiently. Handle Contacts and Accounts: Maintain customer and company records and link them to related data. Create Reports and Dashboards: Generate and visualize performance metrics, trends, and KPIs. Collaborate via Chatter: Communicate with team members, share updates, and follow important records. Store and Share Files: Upload documents and attach them to relevant records for easy access. ### 15. The Benefits of using Salesforce Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Harsh S. | Associate Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** February 18, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Its easy to use features that requires minimum to very low code or negligible code handling data. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Sometimes it's too slow to load and deal with. Especially, while using Power Apps for the configurations, the the loading time is high which makes the app works too slow **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Helping me to achieve my day-to-day tasks for my organization as i'm also a Salesforce Developer(Dynamic 365 Crm). ### 16. Flexible Integrations That Fit Right In **Rating:** 5.0/5.0 stars **Reviewed by:** Faisal K. | Senior Product Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 17, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It’s flexible and integrates well with most other apps out there. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The per-user license costs are a bit high. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Customer data all in one place for sales teams. ### 17. AI Agents That Streamline Repetitive Salesforce Tasks and Drive Better Results **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Enterprise (> 1000 emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The best thing about it is the AI agents, which help with repetitive tasks rooted in my own Salesforce data and, in turn, help drive better results. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The cost of using the agents can add up very quickly, which makes the product hard to justify if you’re not using it correctly. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Using the agents is very helpful for repetitive tasks, and it also makes it easier to find customer accounts when I need them. ### 18. The Best All-in-One CRM Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Steven P. | CRM Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It's by far the best CRM available. It can do everything. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It is expensive, especially for small companies. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** It is allowing us the ability to contact our constituents easily and allowing us to track the many different ways that they are involved in our organization. ### 19. Steep Learning Curve, Excellent Automation Benefits **Rating:** 4.5/5.0 stars **Reviewed by:** Sarita G. **Reviewed Date:** October 16, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I appreciate Salesforce Platform for addressing issues with fragmented customer data and insufficient sales processes. The automation of manual data entry and reports significantly boosts productivity. The ability to generate reports faster leads to enhanced customer satisfaction and perceived value. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** {"I find the learning curve challenging for both developers and users. It requires significant effort to understand how to effectively use the platform.","There is a need for better features around customer service and data management. Improvements in these areas would be beneficial.","The current setup addresses segmented customer data and manual processes but doesn't fully meet my expectations in resolving existing pain points without enhancements."} **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I find Salesforce solves issues like fragmented customer data and reduces manual data entry, enhancing process automation and speeding up report generation. ### 20. One of the Best Sales Tools—Great for Customer Service Too **Rating:** 4.5/5.0 stars **Reviewed by:** Zargham Ali M. | Assistant General Manager - Direct Sales, Real Estate, Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** One of the best software I have used in my career overall. Using it for more than 8 years. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Sometimes the slowness however if you keep your internet speed good then should not be an issue. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** This has been solving our problems with lead assignment and monitoring the team’s performance. ### 21. Powerful Custom Builds with Flow, Apex, and LWC—Though Testing Takes Time **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** We built custom solutions using combo of flow, apex, lwc. We have mutlitple data sources being used. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It takes some time to build and test the solutions. The Salesforce documentation has improved over time. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** We used data cloud to create one data source. Then the agentforce tools to build custom prompts to answer questions from data cloud. We continue to find new use cases such as determining customer case sentiment. ### 22. Effortless Customization for Every Business Need **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole A. | Sr. Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It is easy to customize fields and tailor the system towards individual/business needs. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I dislike how difficult it is to get customer support. We ended up hiring a Salesforce rep that met with our team once a week to implement needed changes. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce helps our team manage project information and ensures we are staying on track with our goals. I am able to assign specific estimators to specific projects in the system so we can keep track of who is working on what. This helps us stay organized. Salesforce also keeps track of customer/client information. ### 23. Centralized CRM Excellence with Effortless Navigation **Rating:** 5.0/5.0 stars **Reviewed by:** Lauren M. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Salesforce offers an easy to navigate solution with the ability to find all contacts, leads, opportunities, and contracts in one place. I appreciate having a centralized source of truth for all accounts. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It can sometimes be difficult to find attachments and relevant documents for children accounts linked to a parent account. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce provides a single, unified data model (accounts, contacts, opportunities, cases, usage data) and has the integration to centralize customer data. I can identify risk and expansion signals earlier, without manually stitching data together. ### 24. A Detailed Database That Captures the Entire Sales Motion **Rating:** 5.0/5.0 stars **Reviewed by:** Aditya B. | Associate - GM - Innovaccer, Enterprise (> 1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** detailed database of entire sales motion **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** bulky and inefficient to use when the database gets too large **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** It serves as the CRM for the entire sales motion and helps us to run deals and database of entire sales pipeline ### 25. Salesforce Review: Great for Integration and Data Management, Tricky for Cadences **Rating:** 5.0/5.0 stars **Reviewed by:** Analucia C. | SDR, Enterprise (> 1000 emp.) **Reviewed Date:** August 09, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I really like that Salesforce integrates with different tools and allows me to import data from various sources with ease. Having the email connected directly into the platform is also a big plus—it helps keep all communication and activity in one place, making it easier to track and manage interactions. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I’m not a big fan of the cadence tool. It’s not the most user-friendly, and figuring out the exact dates when automatic emails will be sent can be a bit tricky. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce helps centralize all our customer and prospect data, making it easier to track engagement, manage relationships, and coordinate across teams. The integration with other tools also streamlines workflows, saving time and reducing the need to switch between multiple platforms. ### 26. The Salesforce Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Stefen C. | Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** As a salesperson, Salesforce makes managing my pipeline easy. I can easily navigate through the platform to find any information that I need regarding any of my opportunities. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Salesforce is a beast of a platform. There are a lot of tools that I never even use. I would not say I dislike this aspect, but it can be overwhelming at times. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Trying to manage my pipe without a software like Salesforce would be impossible. Salesforce is mandatory in my line of work. It saves me time and manages my pipeline in a way that I never could do on my own. ### 27. Centralized, Customizable Hub That Empowers Team Collaboration **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda W. | Senior Strategist, Business Solutions, Enterprise (> 1000 emp.) **Reviewed Date:** December 18, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Centralized hub for data and allows for customization. All team members are able to access and can view sales inputs. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The platform has a learning curve and can be hard to navigate for a new user. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** We are able to input sales opportunities and leads and see them through to the contracting phase to complete. ### 28. Find the best automation, development and process collection features with Salesforce. **Rating:** 5.0/5.0 stars **Reviewed by:** Hermman K. | Web Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Overall, Salesforce is an amazing work platform because all of its features effectively mesh with your work processes, achieving favorable and productive integration for all users. I can say that Salesforce is the best platform for developing your work projects and reducing costs in the technical processes of your operations, promoting development and work automation. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** My experience using Salesforce's features has been favorable and very positive, I don't have a negative opinion about any of its digital features. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** By using Salesforce's digital features to execute all my processes, I have achieved the best results and productivity rates, improving my daily work through the use of automation and technical development features. ### 29. Powerful and User-Friendly CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Alyana D. | Recruitment Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I like that Salesforce is easy to use and helps keep all customer and sales information in one place. It makes tracking, reporting, and communication much simpler. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Sometimes Salesforce can feel a bit complex and takes time to learn, especially when there are too many features or updates. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce helps manage all customer information, track sales, and streamline communication. This saves time, keeps data organised, and makes it easier to follow up with clients and make informed business decisions. ### 30. Centralized & Reliable, Yet Complex for New Users **Rating:** 4.5/5.0 stars **Reviewed by:** Muhammad Awais A. | Sr ICT Engineer, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** January 13, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I like that the Salesforce Platform is centralized, reliable, and well-integrated for training and partner enablement. It solves the problem of centralized access to training and enablement resources and eliminates the need to navigate multiple systems by providing a single platform. The initial setup was easy and simple. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It can feel complex and overwhelming for new users. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce Platform solves centralized access to training and enablement resources, eliminating the need to navigate multiple systems by providing a single platform. ### 31. Organized Workflows, Needs UI Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Sandeep J. | Growth Manager (US & EU/UK), Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I really like the way the workflows are designed in Salesforce Platform. The workflows are highly organized, which is what I like the most about it. Additionally, the customer service team was really helpful during the onboarding process, making it smooth. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I think the user interface can be improved. There's a lot to be understood on it, so this can be improved much better. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I use Salesforce Platform for my daily operations, tasks, activities, and scheduling meetings. ### 32. Unmatched Customization and Scalability for Rapid App Development **Rating:** 5.0/5.0 stars **Reviewed by:** Krishna J. | Quality Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I like Salesforce Platform most for its powerful customization, scalable cloud architecture, seamless integrations, and ability to build secure, data-driven apps quickly without heavy coding. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I dislike Salesforce Platform for its high licensing costs, steep learning curve for beginners, complex customization at scale, and occasional performance issues with large data volumes. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce Platform solves data silos, manual processes, and scalability issues by centralizing data and automating workflows, helping me work faster, collaborate better, and build reliable apps efficiently. ### 33. Helpful UX and Solid Integration, but AI Hallucinations Need Work **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It was a helpful product with nice UX features that integrated well with our existing salesforce system. The pricing model worked with us, and the initial support was fine. Performance never really wavered, always timely service and troubleshooting requests. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It's AI features sometimes hallucinated things that weren't existing in our platform. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** It was helping us with some automations across our system to boost efficiencies of our team. ### 34. Keeps My Work Organized with Aircall + Salesforce **Rating:** 5.0/5.0 stars **Reviewed by:** Mariana S. | CSR, Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The best thing I love is that I can keep my work organized. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The platform I used is Aircall with Salesforce. It would be good if, at the end of the call could be a resume in the comment area of the Salesforce case. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** We received tickets from our clients and applicants. What we do is read the request and assist them with a solution. It's a great tool to follow up on customer requests. ### 35. Fully Customizable and Trustworthy Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Naveen Kumar S. | Salesforce Developer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Its flexibility to build secure, scalable, end-to-end business **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Steep learning curve and frequent releases constant relearning **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce solves fragmented data, manual process, and lack of visibility by centralizing CRM, automating workshops, and providing real-time insights. This benefits me by enabling faster development,cleaner integrations, scalable automation, and the ability to deliver measurable business value efficiently. ### 36. Easy, User-Friendly Tasks—But Missing Notifications for Upcoming Work **Rating:** 2.5/5.0 stars **Reviewed by:** Christie V. | Community Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I like that the task for my property are easy and user friendly. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The only downside I have to using the platform is that it does not notify you when you have any upcoming tasks. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** None at this time. ### 37. Powerful Dashboards but Needs Clearer Report Options **Rating:** 5.0/5.0 stars **Reviewed by:** Jazmin R. | BDR, Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I like the dashboards and reports on Salesforce Platform. They're my source of truth for my activity and deal progression. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Sometimes reports can be glitchy and hard to understand what's wrong. I would prefer clearer options or more troubleshooting notifications that understand what you are possibly looking to find within the report. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I use Salesforce Platform for organizing leads, accounts, contacts, and opportunities. Dashboards and reports are my source of truth for activity and deal progression. ### 38. All-in-One Platform for Client Data Management tool **Rating:** 4.5/5.0 stars **Reviewed by:** Rohit C. | Customer Success Manager, Enterprise (> 1000 emp.) **Reviewed Date:** January 29, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** One platform for client data management efficinecy **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** UI is a bit complicated and not so user friendly **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** It is helping me manage all the client transactions and data in one platofrm ### 39. Salesforce on your daily life **Rating:** 4.0/5.0 stars **Reviewed by:** Jahn M. | Operations Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The Salesforce Platform stands out for its flexibility and scalability, allowing businesses to customize workflows, apps, and integrations to fit their exact needs. Its cloud-based infrastructure and robust ecosystem enable teams to work efficiently, access data in real time, and innovate quickly without heavy IT overhead. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Salesforce Platform can be complex to learn, especially for new users, and often requires training to fully leverage its capabilities. Additionally, customization and advanced features can become costly, particularly for smaller businesses **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce Platform centralizes customer data, automates workflows, and integrates multiple business tools into one unified system. This improves efficiency, enhances collaboration across teams, and provides real-time insights that support better decision-making and stronger customer relationships. ### 40. Centralized Data Hub With Room for Support Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Nisreen A. **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I appreciate the Salesforce Platform's fundamental role in centralizing our data storage, which enhances our operational efficiency. I also value its functionality as a central hub for sales and CS teams and the effectiveness of the flows and automation updates. I admire Salesforce's pioneering position in the CRM space, as they are far ahead of competitors. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I find that support is not very accessible and there are many issues where it is clearly a back-end problem, yet Salesforce support isn't extremely helpful in fixing those. This makes resolving technical issues more challenging than it should be. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I find the product centralizes our data storage and serves as a crucial hub for our sales and CS teams, streamlining our deal processes. ### 41. Powerful but Overkill (and Overpriced) for a WordPress-based EdTech Platform **Rating:** 2.5/5.0 stars **Reviewed by:** Aditya A. | Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Salesforce massively simplifies the leads and customer management on our EdTech marketplace. It helps us efficiently manage customers, instructors, coaching institutes and more. As a young startup it was a really big problem to manage queries and customer support on demand and supply side. Salesforce helped us outcome these issues and organize our business. The integration works natively with WordPress. There documentation helped us set it up easily, although it was still tedious and took us longer than we'd have wanted. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The issue with Salesforce is that its very robust, and feels like using sword for the task that can be achieved by a knife. Essentially an overkill. The pricing is predatory I'd say. In fact, I feel like they are using there dominant market position to overcharge. But, since we operate in Indian cost sensitive market, it's too much. Instead, we switched to FluentCRM which offers most of the functionality. We had to hire a PHP dev to get the basics done, but once setup was complete, it worked natively, and also resuled in better site performance compared to Salesforce. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Sales force was behaving as a CRM and overall website management tool that helped manage customers, clients, suppliers, effeciently track customer support requests and more. ### 42. Best CRM around **Rating:** 4.5/5.0 stars **Reviewed by:** Levi H. | Salesforce Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** October 02, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** What I like best about Salesforce Platform is how powerful and flexible it is for managing every part of our go-to-market process. The ability to customize objects, fields, formulas, and automation means we can design Salesforce to match our exact business processes instead of the other way around. Reporting and dashboards are robust, and when paired with features like flows, validation rules, and integrations, it becomes a true “single source of truth” across Sales, Marketing, and Client Success. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** What I dislike about Salesforce Platform is that with all its flexibility comes a lot of complexity. Even small changes—like building a formula, updating page layouts, or creating a new flow—can have downstream impacts if not carefully planned. The user interface, while improving, can still feel overwhelming for end users with too many clicks or fields on a page. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce Platform is helping us centralize all of our client and revenue data into one source of truth. Instead of managing information across spreadsheets, emails, and disconnected tools, we now have a unified view of Accounts, Opportunities, and downstream processes like Implementations and Support. This allows our Sales, Marketing, and Client Success teams to collaborate in real time with full visibility. ### 43. Very Easy to Use and Versatile for Many Functions **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew R. | Sales Business Development, Enterprise (> 1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Very easy to use, highly usable for many functions **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Haven't found anything so far. Everything seems to work great **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** It makes my work day organized and efficient. ### 44. Unmatched Customization and Learning, But Complexity Can Be a Challenge **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 28, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Salesforce continues to be the gold standard of CRMs, with a modern, visually appealing user interface. The sheer amount of customizability of Salesforce is definitely its biggest plus. Whether you are an administrator customizing the platform with clicks or a developer writing code or building integrations, you can always "mold" Salesforce into the product/platform your business needs it to be. Trailhead continues to be the single best educational tool I've ever seen for a SaaS product. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It's greatest strength in customization can also be its biggest weakness. The sheer number of features available can be overwhelming to new users, administrators and developers. Trailhead and fantastic customer support can help ease this, but it will still take new entrants to the Salesforce platform a while to become situated. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Our primary use case for the Salesforce platform is revenue intelligence. We use most of the typical products or "clouds", including Sales Cloud, Service Cloud and CPQ, and they all greatly contribute to organizational efficiency. From the sales process to reporting on the pipeline, Salesforce is a bedrock of our organization. ### 45. Customizable, Intuitive Design That Fits Our Needs **Rating:** 5.0/5.0 stars **Reviewed by:** Matt L. | sales, Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** its customizable and intuitive design and able to provide relevant info in front of me and activity history **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** does dso much, tough to know all its capabilities **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** keeping track of my prospects pipeline and sales ### 46. Precise, User-Friendly, and Exceptionally Detailed **Rating:** 5.0/5.0 stars **Reviewed by:** Deep P. | Collections Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Precise information, descriptive tabs, attention to detail, ease of use **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** At times it does not sync with the information provided in different tabs. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I strongly believe that Salesforce is trying to solve data disconnection issue and manual processes which will benefit us in having more clarity and efficiency at scale. ### 47. A Perfect Consolidated Database for Client Meetings **Rating:** 5.0/5.0 stars **Reviewed by:** Rachael P. | Senior Sales Development Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Consolidated database for client meetings **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Nothing as of now. It works perfectly fine **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Database Management ### 48. Smooth Setup, Feature-Rich Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Chekuri P. **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I really appreciate the ease of setup for Salesforce Platform, which is facilitated by excellent documentation that made the process straightforward. The out-of-the-box features require minimal customization, making it very user-friendly. I find the omnichannel routing and milestones invaluable as they significantly benefit our business operations. The broad range of features updates annually, enabling customers to run their businesses smoothly without disruptions. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I have encountered some persistent issues with the Omni-channel feature on Salesforce. Occasionally, it displays inaccuracies, particularly with agent status and visibility, causing some disruption in our processes. These issues, although not constant, do affect the overall efficiency of my team. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I use Salesforce for omnichannel routing and milestones, which greatly enhance our business efficiency. ### 49. Seamless Integrations, Smart Reminders, and Polished Reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Almost everything. I especially like its integration with other tools, the task follow-up reminders, revenue trackability, and the ability to generate refined reports. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** None as of now, as i have been using it since start of my career and havent faced any problems till now **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** SFDC helping improve sales scalability and revenue improvement and growth ### 50. Easy to Use and Speeds Our Processes **Rating:** 5.0/5.0 stars **Reviewed by:** Paola C. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It’s easy to use and accelerate many of the process **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Documentation we need more and Aldo trainings **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Unification of the information and accelerate of the process ## Salesforce Headless 360 Platform (formerly Salesforce Platform) Discussions - [What are the essential Salesforce Platform features a beginner should learn to improve customer relationship management?](https://www.g2.com/discussions/what-are-the-essential-salesforce-platform-features-a-beginner-should-learn-to-improve-customer-relationship-management) - 5 comments, 2 upvotes - [What is Salesforce Mobile used for?](https://www.g2.com/discussions/what-is-salesforce-mobile-used-for) - 1 comment, 1 upvote - [What all functionalities can be used via Salesforce?](https://www.g2.com/discussions/what-all-functionalities-can-be-used-via-salesforce) - 2 comments, 1 upvote - [How do I create a test environment in Salesforce?](https://www.g2.com/discussions/how-do-i-create-a-test-environment-in-salesforce) - 1 comment, 1 upvote - [What is the Salesforce Mobile App?](https://www.g2.com/discussions/what-is-the-salesforce-mobile-app) - 2 comments, 1 upvote - [View Salesforce Headless 360 Platform (formerly Salesforce Platform) pricing details and edition comparison](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews?page=7§ion=pricing&secure%5Bexpires_at%5D=2026-07-25+09%3A23%3A21+-0500&secure%5Bsession_id%5D=eb12ecca-e0cc-4a6a-a871-49c147fa7e4e&secure%5Btoken%5D=d183053f6feb3ee49436268dd58fea351dffd6abf0e56fa1999837c4d28b9fd0&format=llm_user) ## Salesforce Headless 360 Platform (formerly Salesforce Platform) Integrations - 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[Slack](https://www.g2.com/products/slack/reviews) - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews) - [Slate by Technolutions](https://www.g2.com/products/slate-by-technolutions/reviews) - [Sprout Social](https://www.g2.com/products/sprout-social/reviews) - [storEDGE](https://www.g2.com/products/storable-storedge/reviews) - [Stripe Connect](https://www.g2.com/products/stripe-connect/reviews) - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews) - [Sync Made Easy](https://www.g2.com/products/sync-made-easy/reviews) - [Tableau](https://www.g2.com/products/tableau/reviews) - [TallyPrime](https://www.g2.com/products/tallyprime/reviews) - [Tealium](https://www.g2.com/products/tealium-2026-07-21/reviews) - [Terret.ai](https://www.g2.com/products/terret-ai/reviews) - [Tikit](https://www.g2.com/products/cireson-tikit/reviews) - [Trackunit](https://www.g2.com/products/trackunit/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [Ubona Contact Center Solution](https://www.g2.com/products/ubona-contact-center-solution/reviews) - [Universe](https://www.g2.com/products/universe/reviews) - [Vanta](https://www.g2.com/products/vanta/reviews) - [WebAssign](https://www.g2.com/products/webassign/reviews) - [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) - [Windows 11](https://www.g2.com/products/windows-11/reviews) - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) - [Xero](https://www.g2.com/products/xero/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - [Zoom Events and Webinars](https://www.g2.com/products/zoom-events-and-webinars/reviews) - [ZoomInfo DaaS](https://www.g2.com/products/zoominfo-daas/reviews) - [Zoom Phone](https://www.g2.com/products/zoom-zoom-phone/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## Salesforce Headless 360 Platform (formerly Salesforce Platform) Features **Data Masking** - Sensitive Fields - Dynamic Masking - Static Masking - Consistent Masking - Random Masking **Administration** - Application Deployment - Native Deployment - Data Security - Access Control - Scalability - Lifecycle Management **Administration** - Policy, User, and Role Management - Approval Workflows - Automated Provisioning - Bulk Changes - Centralized Management - Self-Service Access Requests **Functionality** - Data Migration - Data Variety - Alerts and Logging - Data Replication **Functionality** - Dashboard - Reporting - Integrations - End-user management - Audit trails - APIs - Mobile SDK - Customizable design - Server-side storage **Functionality** - Self-registration and self-service - Authentication - Scalability - Consent and preference management - Social login - Customer data linking **Functionality** - User provisioning - Password manager - Single Sign-on - Enforces policies - Authentication - Multi-factor authentication **Management** - Configuration Management - Access Control - Orchestration **Functionality** - App complexity - App Variety - Customized Branding - Application Templates **Functionality** - Ease of Use - File Management - Multi-Language Support - Customization - Straight-Out-the-Box Functionality - Help Guides - Patching & Updates **Agentic AI - Software Testing** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Application Design** - UI Code Extending - Programming Code Extending - Customized Branding - Application Templates - Workflows **Development** - Application Deployment - Development Tools - Development Environment - Language Support - Testing **User Interface Design** - WYSIWYG Editor - Customized Branding - App Templates - Workflow Management **Compliance** - Access Management - At-Risk Analysis - DLP Configuration - Sensitive Data Compliance **Automation** - Workflow Automation - Workflow Mapping - Real-Time Updates **Functionality** - Multi-Factor Authentication - Single Sign-On - BYOD support - Password Vault - Centralized management - Role-based security - Live notifications - Live session recording & playback - Hide passwords - Temporary, time-limited privilege **Management** - Backup and Recovery - Integration Variety - Access and Security - Real time Monitoring ** Type** - On-premises solution - Cloud-solution **Functionality** - Automation - Integrations - Extensibility **Data Control** - Data Migration - Data Synchronization - Data Security **AI Authentication Risk Management - Customer Identity and Access Management (CIAM)** - Adaptive MFA - Anomaly Detection - Fraudulent Login Detection - Adaptive Authentication Policies - Risk-Based Authentication **Data Control** - Data Migration - Data Synchronization - Data Security **Database** - Database Management - Analytics - Auto Scaling - Backup / Recovery - Storage **Data Control** - Data Migration - Data Synchronization - Data Security **Administration** - Database Management - Deduplication - Backup - API / integrations **Development** - Application Templates - UI Code Extending - WYSIWYG Editor - Collaborative Development **Monitoring** - Audit Logging - Activity Logging - Anomaly Detection ** Reporting** - Tracking - Reporting - Access & Permission Change Reporting - Compliance & Audit Trail Export **Security** - Data Protection **Processes** - Pipeline Control - Workflow Visualization - Continuous Deployment **Agentic AI - Drag and Drop App Builder** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **AI Biometric & Behavioral Analysis - Customer Identity and Access Management (CIAM)** - Behavioral Biometric Analysis - Liveness Detection **Publishing** - Application Deployment - Platform Compatability - Lifecycle Management **Infrastructure** - Networking - Virtual Machines - Security **Publishing** - Application Deployment - Platform Compatibility - Lifecycle Management **Security ** - Multi-Factor Authentication - Data Transport - Data Types - Security Tools **Reporting** - Audit log - Reporting **Agentic AI - Low-Code Development Platforms** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - No-Code Development Platforms** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - Cloud Migration** - Autonomous Task Execution - Multi-step Planning - Decision Making **Authentication & Authorization - Identity and Access Management (IAM)** - Adaptive & Contextual Access Control **AI Context-Aware Security Controls - Customer Identity and Access Management (CIAM)** - Account Recovery Assistants - Constraint Enforcement **Administration & Governance - Identity and Access Management (IAM)** - Identity Lifecycle Management - Self‑Service Account Management **Generative AI - Identity and Access Management (IAM)** - AI‑Driven Access Anomaly Detection - Automated Policy Tuning - Predictive Role Recommendations ## Top Salesforce Headless 360 Platform (formerly Salesforce Platform) Alternatives - [Quickbase](https://www.g2.com/products/quickbase/reviews) - 4.5/5.0 (1,527 reviews) - [Claris FileMaker](https://www.g2.com/products/claris-filemaker/reviews) - 4.5/5.0 (495 reviews) - [Nintex](https://www.g2.com/products/nintex-nintex/reviews) - 4.3/5.0 (1,272 reviews)