--- title: Salesforce Headless 360 Platform (formerly Salesforce Platform) Reviews meta\_title: 'Salesforce Headless 360 Platform (formerly Salesforce Platform) Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 3994 reviews by the users' company size, role or industry to find out how Salesforce Headless 360 Platform (formerly Salesforce Platform) works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 3994 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Development url: https://www.g2.com/categories/development --- ### Salesforce Headless 360 Platform (formerly Salesforce Platform) Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** with Salesforce Headless 360, facilitated by its practical training and supportive community. [(1635 mentions)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews?filters%5Bsentiment_snippet%5D=1166607&qs=pros-and-cons#reviews) Users value the **flexibility and automation capabilities** of Salesforce Headless 360 Platform for seamless data management. [(796 mentions)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews?filters%5Bsentiment_snippet%5D=1163191&qs=pros-and-cons#reviews) Users appreciate the **easy customization** of Salesforce Headless 360 Platform, tailored perfectly for diverse institutional needs. [(651 mentions)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews?filters%5Bsentiment_snippet%5D=1167457&qs=pros-and-cons#reviews) Users appreciate the **high customizability** of Salesforce Headless 360 Platform, easily adapting it to diverse educational needs. [(649 mentions)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews?filters%5Bsentiment_snippet%5D=1157658&qs=pros-and-cons#reviews) Users appreciate the **extensive customization options** , enhancing their campaign-building experience and meeting diverse business needs. [(628 mentions)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews?filters%5Bsentiment_snippet%5D=1157330&qs=pros-and-cons#reviews) Users often face a **steep learning curve** with Salesforce Headless 360 Platform, which can feel overwhelming for new users. [(573 mentions)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews?filters%5Bsentiment_snippet%5D=1161553&qs=pros-and-cons#reviews) Users find the **complexity** of Salesforce Headless 360 Platform to be a significant barrier, particularly for smaller businesses. [(524 mentions)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews?filters%5Bsentiment_snippet%5D=1161923&qs=pros-and-cons#reviews) Users highlight the **high cost of ownership** and complexity, making it challenging to manage and learn. [(467 mentions)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews?filters%5Bsentiment_snippet%5D=1167543&qs=pros-and-cons#reviews) Users find the **difficult learning** curve of Salesforce Headless 360 Platform challenging, needing significant time and effort to master. [(412 mentions)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews?filters%5Bsentiment_snippet%5D=1162265&qs=pros-and-cons#reviews) Users feel Salesforce Headless 360 Platform lacks **certain features and can be overwhelming** due to its complexity. [(411 mentions)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews?filters%5Bsentiment_snippet%5D=1160651&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Salesforce Headless 360 Platform (formerly Salesforce Platform) ##### 1. Ease of Use Users appreciate the **ease of use** with Salesforce Headless 360, facilitated by its practical training and supportive community. [ See 1635 mentions ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews?filters%5Bsentiment_snippet%5D=1166607&qs=pros-and-cons#reviews) See Related User Reviews ![Sachin K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sachin K.") SK Sachin K. Mid-Market (51-1000 emp.) 5.0/5 "One of the Top Crm" What do you like about Salesforce Headless 360 Platform (formerly Salesforce Platform)? Use of the Einstein ai and other exciting features related to ai agents are awesome ![Shrinath S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shrinath S.") SS Shrinath S. Small-Business (50 or fewer emp.) 4.0/5 "Agentforce for every business" What do you like about Salesforce Headless 360 Platform (formerly Salesforce Platform)? Agentforce 360 is an AI-enabled platform and it can be used for various business needs. The solutions are very flexible and can be tailored for busine ##### 2. Features Users value the **flexibility and automation capabilities** of Salesforce Headless 360 Platform for seamless data management. [ See 796 mentions ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews?filters%5Bsentiment_snippet%5D=1163191&qs=pros-and-cons#reviews) See Related User Reviews ![Swaraj Kumar M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Swaraj Kumar M.") SM Swaraj Kumar M. Mid-Market (51-1000 emp.) 5.0/5 "Reliable Enterprise platform that keeps Evolving" What do you like about Salesforce Headless 360 Platform (formerly Salesforce Platform)? I my current role I use mainly for building and maintaining demo environments and integrations.I really like how easily it connects with iPaas tools t ![Brad G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brad G.") BG Brad G. Mid-Market (51-1000 emp.) 5.0/5 "Salesforce is the Best!" What do you like about Salesforce Headless 360 Platform (formerly Salesforce Platform)? Still the same awesome and robust SF, just with a new name. ##### 3. Customization Users appreciate the **easy customization** of Salesforce Headless 360 Platform, tailored perfectly for diverse institutional needs. [ See 651 mentions ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews?filters%5Bsentiment_snippet%5D=1167457&qs=pros-and-cons#reviews) See Related User Reviews ![Sachin K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sachin K.") SK Sachin K. Mid-Market (51-1000 emp.) 5.0/5 "One of the Top Crm" What do you like about Salesforce Headless 360 Platform (formerly Salesforce Platform)? Use of the Einstein ai and other exciting features related to ai agents are awesome ![George L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "George L.") GL George L. Mid-Market (51-1000 emp.) 4.5/5 "A scalable platform" What do you like about Salesforce Headless 360 Platform (formerly Salesforce Platform)? AI-first architecture. Rather than treating AI as an add-on, Headless 360 is designed so AI agents can securely discover and execute business capabili ##### 4. Customizability Users appreciate the **high customizability** of Salesforce Headless 360 Platform, easily adapting it to diverse educational needs. [ See 649 mentions ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews?filters%5Bsentiment_snippet%5D=1157658&qs=pros-and-cons#reviews) See Related User Reviews ![Sachin K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sachin K.") SK Sachin K. Mid-Market (51-1000 emp.) 5.0/5 "One of the Top Crm" What do you like about Salesforce Headless 360 Platform (formerly Salesforce Platform)? Use of the Einstein ai and other exciting features related to ai agents are awesome ![Kiran M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kiran M.") KM Kiran M. Mid-Market (51-1000 emp.) 4.5/5 "Robust, Scalable Platform for Low-Code & Custom Enterprise Development" What do you like about Salesforce Headless 360 Platform (formerly Salesforce Platform)? The continued improvements to API capabilities and headless integration options have made connecting Salesforce with external systems and workflow aut ##### 5. Customization Options Users appreciate the **extensive customization options** , enhancing their campaign-building experience and meeting diverse business needs. [ See 628 mentions ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews?filters%5Bsentiment_snippet%5D=1157330&qs=pros-and-cons#reviews) See Related User Reviews ![Sachin K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sachin K.") SK Sachin K. Mid-Market (51-1000 emp.) 5.0/5 "One of the Top Crm" What do you like about Salesforce Headless 360 Platform (formerly Salesforce Platform)? Use of the Einstein ai and other exciting features related to ai agents are awesome ![Kiran M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kiran M.") KM Kiran M. Mid-Market (51-1000 emp.) 4.5/5 "Robust, Scalable Platform for Low-Code & Custom Enterprise Development" What do you like about Salesforce Headless 360 Platform (formerly Salesforce Platform)? The continued improvements to API capabilities and headless integration options have made connecting Salesforce with external systems and workflow aut ### 5 Cons or Disadvantages of Salesforce Headless 360 Platform (formerly Salesforce Platform) ##### 1. Learning Curve Users often face a **steep learning curve** with Salesforce Headless 360 Platform, which can feel overwhelming for new users. [ See 573 mentions ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews?filters%5Bsentiment_snippet%5D=1161553&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Having used Salesforce extensively, I find it to be a reliable platform that helps streamline project execution, customer communication, and overall task management." What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)? Over time, the platform has become easier to navigate, but there is still room for improvement. Some administrative tasks and page loads can be slow, ![Shubham S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shubham S.") SS Shubham S. Mid-Market (51-1000 emp.) 5.0/5 "Salesforce Headless 360 Platform -Flexible and Scalable Salesforce Development Platform" What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)? The biggest challenge is the complexity of integrating and managing multiple APIs and services. The learning curve can be steep, debugging distributed ##### 2. Complexity Users find the **complexity** of Salesforce Headless 360 Platform to be a significant barrier, particularly for smaller businesses. [ See 524 mentions ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews?filters%5Bsentiment_snippet%5D=1161923&qs=pros-and-cons#reviews) See Related User Reviews ![Shubham S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shubham S.") SS Shubham S. Mid-Market (51-1000 emp.) 5.0/5 "Salesforce Headless 360 Platform -Flexible and Scalable Salesforce Development Platform" What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)? The biggest challenge is the complexity of integrating and managing multiple APIs and services. The learning curve can be steep, debugging distributed ![Swaraj Kumar M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Swaraj Kumar M.") SM Swaraj Kumar M. Mid-Market (51-1000 emp.) 5.0/5 "Reliable Enterprise platform that keeps Evolving" What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)? The shadow DOM based UI still makes automated testing tricky from a Testers perspective. Also API limits on lower editions and teh overall licensing c ##### 3. Expensive Users highlight the **high cost of ownership** and complexity, making it challenging to manage and learn. [ See 467 mentions ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews?filters%5Bsentiment_snippet%5D=1167543&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Mid-Market (51-1000 emp.) 4.5/5 "Intelligence Insights " What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)? Reducing complexity for Salesforce users by enabling agentic applications. ![Rojin V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rojin V.") RV Rojin V. Small-Business (50 or fewer emp.) 5.0/5 "User Review" What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)? Better out-of-the-box templates and guided tutorials. Right now you need solid dev + AI skills to use the 60+ MCP tools effectively. More low-code/no- ##### 4. Difficult Learning Users find the **difficult learning** curve of Salesforce Headless 360 Platform challenging, needing significant time and effort to master. [ See 412 mentions ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews?filters%5Bsentiment_snippet%5D=1162265&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Having used Salesforce extensively, I find it to be a reliable platform that helps streamline project execution, customer communication, and overall task management." What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)? Over time, the platform has become easier to navigate, but there is still room for improvement. Some administrative tasks and page loads can be slow, ![Shubham S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shubham S.") SS Shubham S. Mid-Market (51-1000 emp.) 5.0/5 "Salesforce Headless 360 Platform -Flexible and Scalable Salesforce Development Platform" What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)? The biggest challenge is the complexity of integrating and managing multiple APIs and services. The learning curve can be steep, debugging distributed ##### 5. Missing Features Users feel Salesforce Headless 360 Platform lacks **certain features and can be overwhelming** due to its complexity. [ See 411 mentions ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews?filters%5Bsentiment_snippet%5D=1160651&qs=pros-and-cons#reviews) See Related User Reviews ![Sachin K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sachin K.") SK Sachin K. Mid-Market (51-1000 emp.) 5.0/5 "One of the Top Crm" What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)? Improve the Change set deployment search bar , for searching of components to add quickly. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Good CRM" What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)? Better onoarding guides more end to end examples ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") CR Verified User in Retail Mid-Market (51-1000 emp.) 6/2/2026 "Unmatched Scalability and Integrations with Strong ROI" 4.5/5 What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)? What I like best: The sheer scalability and the seamless integrations ecosystem are unmatched. Agentforce 360 (formerly Salesforce) has become our single source of truth; we’ve connected our marketing automation and customer support tools effortlessly, keeping performance fast and data essentially lag-free. The UI/UX has evolved beautifully. The drag-and-drop Lightning App Builder and Flow Builder save our operations team hours every week compared to the older, hard-coded workflows we used to rely on. On the AI/intelligence side, the built-in predictive insights handle routine lead scoring with impressive accuracy, which has drastically improved our team’s conversion rates. While the pricing is premium, the ROI is undeniable once the platform is fully adopted. On top of that, their onboarding and support resources (like Trailhead) made training new hires smooth, self-paced, and easy to standardize. Review collected by and hosted on G2.com. What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)? What I dislike: While the platform is powerful, the overall complexity of the UI/UX creates a steep learning curve for new users, which can significantly affect our onboarding timelines. The standard setup also tends to feel cluttered, and it often takes substantial admin customization to make the experience more streamlined and intuitive. In addition, although the AI/Intelligence features show promise, they frequently depend on immaculate data hygiene to deliver accurate insights; if the underlying data isn’t close to perfect, the suggestions can end up feeling irrelevant. From a financial standpoint, the pricing model is premium. Once you add the cost of third-party integrations or custom development to address minor performance lags during peak data syncs, it can take longer than expected to reach a strong ROI. I’d like to see more out-of-the-box, intuitive UI layouts, along with more predictable pricing that better supports mid-market scaling. Review collected by and hosted on G2.com. What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you? We used to struggle with scattered customer data and disconnected tools, but now we rely on Agentforce 360 as our single source of truth. Its robust integrations have unified our pipeline, and the clean UI/UX lets our team update records in seconds without jumping between systems. Overall, this shift has improved our system performance and reduced our sales cycle by 15%, delivering a massive ROI despite the high upfront pricing. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Ana G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ana G.") AG Ana G. Inside Sales Manager Mid-Market (51-1000 emp.) 3/16/2026 "Customizable Customer Data Tracking That Fits Our Business" 4.5/5 What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)? I value being able to store and track all of our customer data in one place, and to customize the system to our specific business use case. A business can’t really operate or scale effectively without a CRM, and Salesforce is extremely powerful and flexible, so it can fit the needs of organizations of any size. Review collected by and hosted on G2.com. What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)? It can be complicated to learn and use for first-time end users, but there are tons of resources available to help. Review collected by and hosted on G2.com. What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you? Because Salesforce is so dominant in the market, it integrates with essentially our entire tech stack. That means our sales reps can work efficiently inside Salesforce without constantly swiveling their chair to jump into another tool. We’re able to keep everything integrated and accessible from within Salesforce, which is where they live and breathe day to day. As a result, adoption goes up, and the team becomes more efficient and better able to stay focused on producing revenue. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite AK Alex K. Senior Manager, End User Support Enterprise (\> 1000 emp.) 3/14/2026 "Quick, Reliable Navigation Across Tickets, Integrations, and Sales in Salesforce" 4/5 What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)? Navigating between support tickets, our Conga integration, and other community portal functions is quick and easy. I can also access our sales opportunities directly within the support view, without having to switch over to the sales view. I’ve very rarely had any issues accessing reports or ticket data, and I can’t recall many crashes or similar problems. Uptime has seemed close to 100% over the past several years that I’ve been using Salesforce on a daily basis. Review collected by and hosted on G2.com. What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)? Figuring out which report types I need to pull "X" data can be tedious. It isn’t always clear what kind of report I should set up for the specific dataset I’m trying to get. Review collected by and hosted on G2.com. What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you? Salesforce supports all of our end-user ticketing flows and helps our agents stay connected with end users across our 24/7 support business. We can also create client workbooks and agent-facing support documentation that are easily accessible within the main support platform in Salesforce. The reporting features allow us to track both overall and client-specific support metrics (number of tickets, historical trends, etc.). There’s also flexibility in the ticket categorization options we want to use when agents handle tickets, along with flexibility to integrate with other tools. We use Conga report for our automated monthly reports. This is core functionality we need to operate our business. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Signe E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Signe E.") SE Signe E. Manager, GTM Systems Mid-Market (51-1000 emp.) 9/17/2024 "Thee CRM for businesses!" 4.5/5 What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)? I think the most useful attribute of the platform is the data transparency and full view it offers the business. Seeing a customers lifetime interactions with us has been extremely helpful in identifying focus areas. Review collected by and hosted on G2.com. What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)? Occasionally, it seems that old Salesforce functionality can somewhat hinder the backend experience. I do find that there are still several things that cannot be adjusted in Setup that I would expect to. Review collected by and hosted on G2.com. What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you? It gives our users a single place to see and interact with our customer data and take action. Review collected by and hosted on G2.com. Show More 7/21/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Anil G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anil G.") AG Anil G. Test Specialist - Salesforce Practice Enterprise (\> 1000 emp.) 5/11/2023 "Best CRM platform in current market" 5/5 What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)? Recently I liked how Salesforce is adding more AI features and improving Flow automation. It has become easier to automate day-to-day work without much coding. Performance and the overall user experience also feel better than before. Review collected by and hosted on G2.com. What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)? Pricing is still on the higher side, especially for small companies. Also, some new features take time to understand, so better documentation and simpler setup would help. Review collected by and hosted on G2.com. What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you? Salesforce makes my life easier with the user friendly user interface and highly interactive lightning version Review collected by and hosted on G2.com. Show More 7/29/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Tejas B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tejas B.") TB Tejas B. Software Developer Enterprise (\> 1000 emp.) 6/18/2024 "The GoTo CRM for Sales" 0.5/5 What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)? What I like about the Salesforce Headless 360 Platform is its ability to provide a complete customer view through features like Data Cloud, while making data management more efficient. As we all know how AI is evolving and Salesforce automation tools, and integration options help businesses improve productivity and create better customer experiences. Overall, its flexibility, scalability, and developer-friendly approach make it a powerful platform for building customized solutions even for people with no coding knowledge. Review collected by and hosted on G2.com. What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)? Salesforce 360 Platform can improve by offering more customization flexibility and making the platform easier and more cost-effective for businesses to use and grow. Review collected by and hosted on G2.com. What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you? All my requirements are now under one roof which makes my work essy and smooth. Review collected by and hosted on G2.com. Show More 7/28/2026 Validated ReviewerIncentivizedSource: Thank You page ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") UH Verified User in Health, Wellness and Fitness Small-Business (50 or fewer emp.) 12/17/2025 "Centralized Customer Insights and Seamless Workflow Automation" 5/5 What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)? What I appreciate most about the Salesforce Platform is how it centralizes all customer information, offering a comprehensive 360-degree view of members and their interactions. The platform features an intuitive interface, strong reporting functions, and effective automation tools that help streamline workflows, boost efficiency, and foster better communication among teams. Furthermore, its customization options enable me to adapt processes to fit specific business requirements, making it an invaluable resource for managing relationships and maintaining precise data tracking. Review collected by and hosted on G2.com. What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)? Currently, I have no complaints or concerns about the Salesforce Platform. It has proven to be dependable and efficient for handling member information and optimizing workflows. Review collected by and hosted on G2.com. What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you? Salesforce Platform helps tackle the difficulties of managing and retrieving member information spread across various systems. By centralizing data, it simplifies workflows and automates repetitive tasks, which in turn minimizes errors and saves valuable time. For me, this means having a reliable, unified source for member accounts, allowing for more precise and efficient service, quicker resolution of issues, and better teamwork across different departments. Review collected by and hosted on G2.com. Show More 5/18/2026 Current UserValidated ReviewerSource: Organic ![Verified User in Computer & Network Security](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer & Network Security") UC Verified User in Computer & Network Security Enterprise (\> 1000 emp.) 5/18/2026 "Powerful Enterprise Platform for Automation and Scalable Development" 4/5 What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)? Its flexibility and scalability make it well suited for enterprise use cases. It enables teams to quickly build custom applications, automate workflows, and integrate with multiple services using APIs and built-in tools. The low-code capabilities help accelerate development, while the platform still offers advanced customization options to meet more complex business requirements. Review collected by and hosted on G2.com. What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)? One area that could be improved is the complexity of the setup process and advanced customization. While the platform is powerful, organizations that are new to the Salesforce ecosystem may encounter a learning curve during the initial implementation, configuration, and fine-tuning. Review collected by and hosted on G2.com. What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you? Agentforce 360 Platform has helped us centralize and automate several business and operational workflows that were previously handled manually across different systems. It has improved overall process efficiency by cutting down repetitive tasks, streamlining approvals, and enabling quicker access to data and reporting. It also allows us to integrate multiple services and applications into a single ecosystem, which has improved visibility and collaboration across teams. As a result, we’ve reduced operational overhead, improved response times, and enabled teams to spend more time on high-value work rather than manual coordination. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Riya A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Riya A.") RA Riya A. Marketing Operations Analyst Information Technology and Services Mid-Market (51-1000 emp.) 2/24/2026 "Customizable and Integral, Yet Overwhelming at Times" 4.5/5 What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)? I find a lot of features on the Salesforce Platform really beneficial, especially because it supports clean integration with different tools like HubSpot. I like how customizable and scalable the platform is, which allows us to structure data in a way that suits our processes instead of being locked into a rigid setup. The reporting and automation capabilities are particularly beneficial. Being able to build custom reports, manage campaigns, and integrate with external tools makes it easier to maintain clean data and support both sales and marketing efficiently. Review collected by and hosted on G2.com. What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)? I think if there's something that needs improvement, it's the overall complexity of configuration and maintenance. Like, while the flexibility is a strength, it can also make the platform feel overwhelming. Especially when managing custom fields, automation, and permissions. Reporting is powerful, but building more advanced reports can sometimes require extra steps or workarounds. Improvements in usability and a more intuitive set of certain admin level functions would make it even much more efficient for the day-to-day operations, I believe. Review collected by and hosted on G2.com. What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you? I use Salesforce Platform as a central CRM to manage accounts and campaigns, handle segmentation, reporting, campaign tracking, and data management. It acts as our source of truth, integrates with tools for enrichment and workflows, centralizes data, standardizes workflows, and improves collaboration. Review collected by and hosted on G2.com. Show More 3/2/2026 Current UserValidated ReviewerSource: Organic ![Parth S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Parth S.") PS Parth S. Small-Business (50 or fewer emp.) 5/13/2026 "The Platform That Evolves for Enterprise Needs" 5/5 What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)? I love that the platform has evolved ahead of where its customers need to go, particularly with Agentforce 360. The Einstein Trust Layer gives me confidence with deploying AI agents because it handles data masking, toxicity filtering, and audit trails natively. The convergence of Data Cloud with Agentforce is also impressive, allowing for more sophisticated actions by AI agents. I appreciate the headless and API-first maturity, which gives flexibility without forcing proprietary UI lock-in. I value that my prior work—Apex code, Lightning components, and flows—still works today, showing the platform's commitment to continuity. Salesforce Flow is a powerful low-code orchestration engine I frequently use for complex business processes, and combining it with MuleSoft Flows provides remarkable system-level connectivity. Apex and the metadata API continue to be critical for clients with complex business logic requirements. Building custom Agentforce agents with Einstein Copilot and Agent Builder has been surprisingly impressive due to its declarative approach. Data Cloud's real-time segmentation is transformative, and the AppExchange ecosystem remains unmatched even after 17 years. The platform's out-of-the-box experience is unmatched, allowing a new org to be production-capable in minutes. Finally, Salesforce's integration maturity is notable; it works seamlessly with my existing tools like MuleSoft, Tableau, Snowflake, Slack, and more. Review collected by and hosted on G2.com. What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)? I'll be honest because this platform deserves honest feedback. Three things I'd genuinely like to see improve: First, governor limits. They're a necessary architectural constraint, but as the platform takes on more complex agentic workloads — where an agent might trigger multiple flows, callouts, and data operations in a single turn — the limits can become a ceiling. I'd like to see smarter, context-aware limit management as the agentic use cases mature. Second, the learning curve for Agentforce has compressed significantly, which is good, but documentation for complex, production-grade agent implementations is still catching up. Developers building multi-agent architectures with custom topics and chained actions sometimes have to piece together knowledge from community forums and early adopter conversations rather than comprehensive docs. Third, licensing complexity across the multi-cloud portfolio. As a client's footprint grows across Sales Cloud, Service Cloud, Data Cloud, MuleSoft, and Agentforce, understanding the licensing model becomes a project in itself. More transparent, consumption-based pricing options would reduce the friction of expanding the platform's footprint. Review collected by and hosted on G2.com. What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you? Agentforce 360 Platform provides a trusted, extensible foundation, allowing AI agents to enhance existing investments without rebuilding systems. It unifies data and processes for swift AI action, amplifying enterprises' ability to leverage their accumulated data and relationships. Review collected by and hosted on G2.com. 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