--- title: Salesforce Headless 360 Platform (formerly Salesforce Platform) Reviews meta_title: 'Salesforce Headless 360 Platform (formerly Salesforce Platform) Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 3988 reviews by the users' company size, role or industry to find out how Salesforce Headless 360 Platform (formerly Salesforce Platform) works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 3988 scale: '5' date_modified: '2026-07-31' parent_category: name: Development url: https://www.g2.com/categories/development --- # Salesforce Headless 360 Platform (formerly Salesforce Platform) Reviews **Vendor:** Salesforce **Category:** [Cloud Platform as a Service (PaaS) Software](https://www.g2.com/categories/cloud-platform-as-a-service-paas) **Average Rating:** 4.5/5.0 **Total Reviews:** 3,988 ## About Salesforce Headless 360 Platform (formerly Salesforce Platform) Salesforce's Agentforce 360 Platform helps IT and security teams innovate fast, deploy securely, and protect their data. With our development and security tools built into the entire agent and app lifecycle on Salesforce, organizations can dive into AI innovation without compromising on security and compliance. And by building on Salesforce, development teams get a head start on AI projects by using the apps, workflows, data streams, and agents they've already built. Developers can develop agents and apps quickly, securely, and reliably, and IT can customize and extend Salesforce across the enterprise. And every customer can protect their data with security and compliance. ## Salesforce Headless 360 Platform (formerly Salesforce Platform) Pros & Cons **What users like:** - Users appreciate the **ease of use** with Salesforce Headless 360, facilitated by its practical training and supportive community. (1636 reviews) - Users value the **flexibility and automation capabilities** of Salesforce Headless 360 Platform for seamless data management. (798 reviews) - Users appreciate the **easy customization** of Salesforce Headless 360 Platform, tailored perfectly for diverse institutional needs. (653 reviews) - Users appreciate the **high customizability** of Salesforce Headless 360 Platform, easily adapting it to diverse educational needs. (651 reviews) - Users appreciate the **extensive customization options** , enhancing their campaign-building experience and meeting diverse business needs. (630 reviews) - Integrations (571 reviews) - Flexibility (545 reviews) - Customer Management (537 reviews) - Users appreciate the **extensive features** of Salesforce Platform, effectively tailoring reports and data to their business needs. (529 reviews) - Easy Integrations (494 reviews) **What users dislike:** - Users often face a **steep learning curve** with Salesforce Headless 360 Platform, which can feel overwhelming for new users. (574 reviews) - Users find the **complexity** of Salesforce Headless 360 Platform to be a significant barrier, particularly for smaller businesses. (525 reviews) - Users highlight the **high cost of ownership** and complexity, making it challenging to manage and learn. (468 reviews) - Users find the **difficult learning** curve of Salesforce Headless 360 Platform challenging, needing significant time and effort to master. (413 reviews) - Users feel Salesforce Headless 360 Platform lacks **certain features and can be overwhelming** due to its complexity. (412 reviews) - Learning Difficulty (389 reviews) - Limitations (370 reviews) - Pricing Issues (354 reviews) - Limited Customization (335 reviews) - Limited Features (318 reviews) ## Salesforce Headless 360 Platform (formerly Salesforce Platform) Reviews ### 1. A Detailed Database That Captures the Entire Sales Motion **Rating:** 5.0/5.0 stars **Reviewed by:** Aditya B. | Associate - GM - Innovaccer, Enterprise (> 1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** detailed database of entire sales motion **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** bulky and inefficient to use when the database gets too large **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** It serves as the CRM for the entire sales motion and helps us to run deals and database of entire sales pipeline ### 2. Salesforce Review: Great for Integration and Data Management, Tricky for Cadences **Rating:** 5.0/5.0 stars **Reviewed by:** Analucia C. | SDR, Enterprise (> 1000 emp.) **Reviewed Date:** August 09, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I really like that Salesforce integrates with different tools and allows me to import data from various sources with ease. Having the email connected directly into the platform is also a big plus—it helps keep all communication and activity in one place, making it easier to track and manage interactions. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I’m not a big fan of the cadence tool. It’s not the most user-friendly, and figuring out the exact dates when automatic emails will be sent can be a bit tricky. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce helps centralize all our customer and prospect data, making it easier to track engagement, manage relationships, and coordinate across teams. The integration with other tools also streamlines workflows, saving time and reducing the need to switch between multiple platforms. ### 3. The Salesforce Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Stefen C. | Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** As a salesperson, Salesforce makes managing my pipeline easy. I can easily navigate through the platform to find any information that I need regarding any of my opportunities. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Salesforce is a beast of a platform. There are a lot of tools that I never even use. I would not say I dislike this aspect, but it can be overwhelming at times. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Trying to manage my pipe without a software like Salesforce would be impossible. Salesforce is mandatory in my line of work. It saves me time and manages my pipeline in a way that I never could do on my own. ### 4. Centralized, Customizable Hub That Empowers Team Collaboration **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda W. | Senior Strategist, Business Solutions, Enterprise (> 1000 emp.) **Reviewed Date:** December 18, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Centralized hub for data and allows for customization. All team members are able to access and can view sales inputs. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The platform has a learning curve and can be hard to navigate for a new user. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** We are able to input sales opportunities and leads and see them through to the contracting phase to complete. ### 5. Find the best automation, development and process collection features with Salesforce. **Rating:** 5.0/5.0 stars **Reviewed by:** Hermman K. | Web Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Overall, Salesforce is an amazing work platform because all of its features effectively mesh with your work processes, achieving favorable and productive integration for all users. I can say that Salesforce is the best platform for developing your work projects and reducing costs in the technical processes of your operations, promoting development and work automation. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** My experience using Salesforce's features has been favorable and very positive, I don't have a negative opinion about any of its digital features. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** By using Salesforce's digital features to execute all my processes, I have achieved the best results and productivity rates, improving my daily work through the use of automation and technical development features. ### 6. Powerful and User-Friendly CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Alyana D. | Recruitment Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I like that Salesforce is easy to use and helps keep all customer and sales information in one place. It makes tracking, reporting, and communication much simpler. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Sometimes Salesforce can feel a bit complex and takes time to learn, especially when there are too many features or updates. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce helps manage all customer information, track sales, and streamline communication. This saves time, keeps data organised, and makes it easier to follow up with clients and make informed business decisions. ### 7. Centralized & Reliable, Yet Complex for New Users **Rating:** 4.5/5.0 stars **Reviewed by:** Muhammad Awais A. | Sr ICT Engineer, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** January 13, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I like that the Salesforce Platform is centralized, reliable, and well-integrated for training and partner enablement. It solves the problem of centralized access to training and enablement resources and eliminates the need to navigate multiple systems by providing a single platform. The initial setup was easy and simple. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It can feel complex and overwhelming for new users. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce Platform solves centralized access to training and enablement resources, eliminating the need to navigate multiple systems by providing a single platform. ### 8. Organized Workflows, Needs UI Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Sandeep J. | Growth Manager (US & EU/UK), Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I really like the way the workflows are designed in Salesforce Platform. The workflows are highly organized, which is what I like the most about it. Additionally, the customer service team was really helpful during the onboarding process, making it smooth. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I think the user interface can be improved. There's a lot to be understood on it, so this can be improved much better. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I use Salesforce Platform for my daily operations, tasks, activities, and scheduling meetings. ### 9. Unmatched Customization and Scalability for Rapid App Development **Rating:** 5.0/5.0 stars **Reviewed by:** Krishna J. | Quality Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I like Salesforce Platform most for its powerful customization, scalable cloud architecture, seamless integrations, and ability to build secure, data-driven apps quickly without heavy coding. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I dislike Salesforce Platform for its high licensing costs, steep learning curve for beginners, complex customization at scale, and occasional performance issues with large data volumes. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce Platform solves data silos, manual processes, and scalability issues by centralizing data and automating workflows, helping me work faster, collaborate better, and build reliable apps efficiently. ### 10. Helpful UX and Solid Integration, but AI Hallucinations Need Work **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It was a helpful product with nice UX features that integrated well with our existing salesforce system. The pricing model worked with us, and the initial support was fine. Performance never really wavered, always timely service and troubleshooting requests. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It's AI features sometimes hallucinated things that weren't existing in our platform. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** It was helping us with some automations across our system to boost efficiencies of our team. ### 11. Keeps My Work Organized with Aircall + Salesforce **Rating:** 5.0/5.0 stars **Reviewed by:** Mariana S. | CSR, Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The best thing I love is that I can keep my work organized. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The platform I used is Aircall with Salesforce. It would be good if, at the end of the call could be a resume in the comment area of the Salesforce case. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** We received tickets from our clients and applicants. What we do is read the request and assist them with a solution. It's a great tool to follow up on customer requests. ### 12. Fully Customizable and Trustworthy Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Naveen Kumar S. | Salesforce Developer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Its flexibility to build secure, scalable, end-to-end business **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Steep learning curve and frequent releases constant relearning **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce solves fragmented data, manual process, and lack of visibility by centralizing CRM, automating workshops, and providing real-time insights. This benefits me by enabling faster development,cleaner integrations, scalable automation, and the ability to deliver measurable business value efficiently. ### 13. Easy, User-Friendly Tasks—But Missing Notifications for Upcoming Work **Rating:** 2.5/5.0 stars **Reviewed by:** Christie V. | Community Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I like that the task for my property are easy and user friendly. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The only downside I have to using the platform is that it does not notify you when you have any upcoming tasks. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** None at this time. ### 14. Powerful Dashboards but Needs Clearer Report Options **Rating:** 5.0/5.0 stars **Reviewed by:** Jazmin R. | BDR, Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I like the dashboards and reports on Salesforce Platform. They're my source of truth for my activity and deal progression. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Sometimes reports can be glitchy and hard to understand what's wrong. I would prefer clearer options or more troubleshooting notifications that understand what you are possibly looking to find within the report. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I use Salesforce Platform for organizing leads, accounts, contacts, and opportunities. Dashboards and reports are my source of truth for activity and deal progression. ### 15. All-in-One Platform for Client Data Management tool **Rating:** 4.5/5.0 stars **Reviewed by:** Rohit C. | Customer Success Manager, Enterprise (> 1000 emp.) **Reviewed Date:** January 29, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** One platform for client data management efficinecy **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** UI is a bit complicated and not so user friendly **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** It is helping me manage all the client transactions and data in one platofrm ### 16. Salesforce on your daily life **Rating:** 4.0/5.0 stars **Reviewed by:** Jahn M. | Operations Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The Salesforce Platform stands out for its flexibility and scalability, allowing businesses to customize workflows, apps, and integrations to fit their exact needs. Its cloud-based infrastructure and robust ecosystem enable teams to work efficiently, access data in real time, and innovate quickly without heavy IT overhead. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Salesforce Platform can be complex to learn, especially for new users, and often requires training to fully leverage its capabilities. Additionally, customization and advanced features can become costly, particularly for smaller businesses **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce Platform centralizes customer data, automates workflows, and integrates multiple business tools into one unified system. This improves efficiency, enhances collaboration across teams, and provides real-time insights that support better decision-making and stronger customer relationships. ### 17. Centralized Data Hub With Room for Support Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Nisreen A. **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I appreciate the Salesforce Platform's fundamental role in centralizing our data storage, which enhances our operational efficiency. I also value its functionality as a central hub for sales and CS teams and the effectiveness of the flows and automation updates. I admire Salesforce's pioneering position in the CRM space, as they are far ahead of competitors. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I find that support is not very accessible and there are many issues where it is clearly a back-end problem, yet Salesforce support isn't extremely helpful in fixing those. This makes resolving technical issues more challenging than it should be. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I find the product centralizes our data storage and serves as a crucial hub for our sales and CS teams, streamlining our deal processes. ### 18. Powerful but Overkill (and Overpriced) for a WordPress-based EdTech Platform **Rating:** 2.5/5.0 stars **Reviewed by:** Aditya A. | Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Salesforce massively simplifies the leads and customer management on our EdTech marketplace. It helps us efficiently manage customers, instructors, coaching institutes and more. As a young startup it was a really big problem to manage queries and customer support on demand and supply side. Salesforce helped us outcome these issues and organize our business. The integration works natively with WordPress. There documentation helped us set it up easily, although it was still tedious and took us longer than we'd have wanted. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The issue with Salesforce is that its very robust, and feels like using sword for the task that can be achieved by a knife. Essentially an overkill. The pricing is predatory I'd say. In fact, I feel like they are using there dominant market position to overcharge. But, since we operate in Indian cost sensitive market, it's too much. Instead, we switched to FluentCRM which offers most of the functionality. We had to hire a PHP dev to get the basics done, but once setup was complete, it worked natively, and also resuled in better site performance compared to Salesforce. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Sales force was behaving as a CRM and overall website management tool that helped manage customers, clients, suppliers, effeciently track customer support requests and more. ### 19. Best CRM around **Rating:** 4.5/5.0 stars **Reviewed by:** Levi H. | Salesforce Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** October 02, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** What I like best about Salesforce Platform is how powerful and flexible it is for managing every part of our go-to-market process. The ability to customize objects, fields, formulas, and automation means we can design Salesforce to match our exact business processes instead of the other way around. Reporting and dashboards are robust, and when paired with features like flows, validation rules, and integrations, it becomes a true “single source of truth” across Sales, Marketing, and Client Success. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** What I dislike about Salesforce Platform is that with all its flexibility comes a lot of complexity. Even small changes—like building a formula, updating page layouts, or creating a new flow—can have downstream impacts if not carefully planned. The user interface, while improving, can still feel overwhelming for end users with too many clicks or fields on a page. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce Platform is helping us centralize all of our client and revenue data into one source of truth. Instead of managing information across spreadsheets, emails, and disconnected tools, we now have a unified view of Accounts, Opportunities, and downstream processes like Implementations and Support. This allows our Sales, Marketing, and Client Success teams to collaborate in real time with full visibility. ### 20. Very Easy to Use and Versatile for Many Functions **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew R. | Sales Business Development, Enterprise (> 1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Very easy to use, highly usable for many functions **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Haven't found anything so far. Everything seems to work great **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** It makes my work day organized and efficient. ### 21. Unmatched Customization and Learning, But Complexity Can Be a Challenge **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 28, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Salesforce continues to be the gold standard of CRMs, with a modern, visually appealing user interface. The sheer amount of customizability of Salesforce is definitely its biggest plus. Whether you are an administrator customizing the platform with clicks or a developer writing code or building integrations, you can always "mold" Salesforce into the product/platform your business needs it to be. Trailhead continues to be the single best educational tool I've ever seen for a SaaS product. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It's greatest strength in customization can also be its biggest weakness. The sheer number of features available can be overwhelming to new users, administrators and developers. Trailhead and fantastic customer support can help ease this, but it will still take new entrants to the Salesforce platform a while to become situated. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Our primary use case for the Salesforce platform is revenue intelligence. We use most of the typical products or "clouds", including Sales Cloud, Service Cloud and CPQ, and they all greatly contribute to organizational efficiency. From the sales process to reporting on the pipeline, Salesforce is a bedrock of our organization. ### 22. Customizable, Intuitive Design That Fits Our Needs **Rating:** 5.0/5.0 stars **Reviewed by:** Matt L. | sales, Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** its customizable and intuitive design and able to provide relevant info in front of me and activity history **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** does dso much, tough to know all its capabilities **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** keeping track of my prospects pipeline and sales ### 23. Precise, User-Friendly, and Exceptionally Detailed **Rating:** 5.0/5.0 stars **Reviewed by:** Deep P. | Collections Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Precise information, descriptive tabs, attention to detail, ease of use **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** At times it does not sync with the information provided in different tabs. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I strongly believe that Salesforce is trying to solve data disconnection issue and manual processes which will benefit us in having more clarity and efficiency at scale. ### 24. A Perfect Consolidated Database for Client Meetings **Rating:** 5.0/5.0 stars **Reviewed by:** Rachael P. | Senior Sales Development Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Consolidated database for client meetings **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Nothing as of now. It works perfectly fine **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Database Management ### 25. Smooth Setup, Feature-Rich Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Chekuri P. **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I really appreciate the ease of setup for Salesforce Platform, which is facilitated by excellent documentation that made the process straightforward. The out-of-the-box features require minimal customization, making it very user-friendly. I find the omnichannel routing and milestones invaluable as they significantly benefit our business operations. The broad range of features updates annually, enabling customers to run their businesses smoothly without disruptions. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I have encountered some persistent issues with the Omni-channel feature on Salesforce. Occasionally, it displays inaccuracies, particularly with agent status and visibility, causing some disruption in our processes. These issues, although not constant, do affect the overall efficiency of my team. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I use Salesforce for omnichannel routing and milestones, which greatly enhance our business efficiency. ### 26. Seamless Integrations, Smart Reminders, and Polished Reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Almost everything. I especially like its integration with other tools, the task follow-up reminders, revenue trackability, and the ability to generate refined reports. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** None as of now, as i have been using it since start of my career and havent faced any problems till now **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** SFDC helping improve sales scalability and revenue improvement and growth ### 27. Easy to Use and Speeds Our Processes **Rating:** 5.0/5.0 stars **Reviewed by:** Paola C. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It’s easy to use and accelerate many of the process **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Documentation we need more and Aldo trainings **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Unification of the information and accelerate of the process ### 28. Great Built-In Features, but Sharing Rule Limitations Frustrate **Rating:** 5.0/5.0 stars **Reviewed by:** Shannon Z. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The platform includes a lot of features like reports, dashboards, approvals, etc that normally you would have to build. As a partner who is building an entire solution having access to these core features is a huge bonus. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I have no idea why there are some limitations with sharing rules. We have found that if a community user is the creator of a record that record based sharing for the staff users does not get triggered. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** We leverage Salesforce as the foundation for our solutions. We share many customers with Salesforce and the platform allows us to have seamless business logic. Example, when an opportunity is closed/won we can automatically create and order to collect payment. ### 29. Balancing Brilliance and Burden **Rating:** 4.5/5.0 stars **Reviewed by:** Shivam S. | Software Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Build advanced automation with flow or apex and create entire business apps using lightning app builder and experience cloud and also customize objects, field and layout without code. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Many must have feature are behind higher tier plans and licensing costs can be high. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Centralized our customer data into one unified platform and making our customer insights and reports real time and delivering it all via the cloud so it's accessible anywhere. ### 30. Effortless Reporting and Dashboard Creation in Salesforce **Rating:** 5.0/5.0 stars **Reviewed by:** Rivenna M. | Custmer Support Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** 1.Make generate reports using filters as needed and it can be shared in an email 2.Can create dashboards in salesforce and view it 3. Can make different queues and view it **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I don't dislike anything about slesforce **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Helping us export as excel which then can be shared and used in many ways and quick access to change filters ### 31. Perfect Platform with Effortless Setup **Rating:** 4.5/5.0 stars **Reviewed by:** Neha K. | Senior Associate, Enterprise (> 1000 emp.) **Reviewed Date:** January 14, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I think Salesforce Platform is a perfect platform with all the functionality a user needs. I like how we can integrate it with DocuSign CLM and pull data from Salesforce. We use it as a data repository and find the objects and quote layout valuable. The initial setup was really quick and easy. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** none **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I use Salesforce Platform as a data repository and integrate it with DocuSign CLM to pull data. ### 32. Reduce your company's IT costs with Salesforce's automation features. **Rating:** 5.0/5.0 stars **Reviewed by:** Darren M. | Systems Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** My experience with Salesforce's technical process automation features has been very positive because of the results I've achieve, I've significantly reduced the time I spend on repetitive tasks, improving my productivity and that of my team and achieving better results in our IT activities. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I can't think of any negative points related to Salesforce's systems and technical capabilities, as an active user of its tools, I can vouch for their quality and effectiveness. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Thanks to the use of Salesforce's tools and features, my team has been able to establish best practices for our IT activities, by automating processes, we can achieve better results for our business interests. ### 33. Data amalyst that using SF **Rating:** 5.0/5.0 stars **Reviewed by:** סתיו . | Data Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** What I like best about the Salesforce Platform is its ability to centralize and streamline data across departments, making it easy to generate insights and reports in real time. The platform’s robust customization options, including custom objects, dashboards, and automation tools like Flow and Process Builder, allow me to tailor solutions that directly support business needs. Additionally, the integration capabilities with external systems and the scalability of the platform make it ideal for data analysis in a growing organization. It saves time, reduces manual work, and empowers data-driven decision-making across the company. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** One thing I dislike about the Salesforce Platform is its complexity and steep learning curve, especially when working with more advanced features like complex automation, custom development (Apex), or cross-object reporting. While the platform is incredibly powerful, navigating its full potential often requires a deep understanding or reliance on technical support, which can slow down workflows for analysts who are not developers. Additionally, some limitations in out-of-the-box reporting—like difficulty in joining multiple objects or customizing certain visuals—can make it necessary to export data or integrate with external BI tools for deeper analysis. That said, these challenges are often manageable with experience and the right resources, and Salesforce continues to improve its tools over time. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I use the Salesforce Platform primarily for data analysis, reporting, and process optimization. I work with standard and custom reports and dashboards to track key performance indicators (KPIs), monitor sales and service activities, and provide actionable insights to stakeholders. I also use the platform to analyze customer and opportunity data, identify trends, and support strategic decision-making. In addition, I leverage tools like Flow and automation rules to help streamline internal processes and reduce manual effort, ensuring data consistency and efficiency across teams. When needed, I extract data from Salesforce to perform deeper analysis using external tools like Excel, SQL, or BI platforms such as Tableau. ### 34. Clear Deal Stages That Highlight Gaps at a Glance **Rating:** 5.0/5.0 stars **Reviewed by:** RajKumar A. | Customer Success Director (Amazon, Walmart Advertising) - Retail Media Management, Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Its easy for me to see in which stage the deal is in and help me understand the gaps. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Need more easier UI where users can create reports easily **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Tracking of deals ### 35. Reliable Collaboration Despite UI Quirks **Rating:** 4.5/5.0 stars **Reviewed by:** Derek M. | Advanced Automation Services Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I like that Salesforce Platform is simple and reliable. It allows for collaboration with context, and I can get information that I can't get elsewhere. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I find it a bit clunky in the UI sometimes. Downloading attachments can be a hassle. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I use Salesforce Platform to track leads, cases, PO's, RFQ's, and receive handover packages. It gives me access to information I can't get elsewhere and enables collaboration with context. ### 36. The No.1 CRM Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Jitendra S. | Salesforce Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Salesforce Platform is hosted on Salesforce providing a variety of clouds for various purposes which each of the cloud serves a different purposes and ease to use UI and functionality to implement and connect to different integrations is worth for such a CRM. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Particularly there is nothing worth writing as disliking but just a thing that salesforce should work on its some basic UI bug fixes which sometimes arise in the Orgs. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** The first problem that salesforce has solved for me was its CRM objects that are present to store the information and how it enables configuring the complete UI and automations etc as per customer requirements is the best thing it has provided and benefited me with. ### 37. Salesforce **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** July 22, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** What I like best about Salesforce is how customizable and powerful it is, it really becomes exactly what you need it to be. From tracking every stage of the customer journey to managing tasks and reporting, it helps me stay organized and work efficiently. I also love how easy it is to collaborate across teams with shared visibility into accounts, notes, and activity history. It truly is an all in one tool that I use every single day! **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Salesforce is great, but it can feel a little overwhelming at times, especially when you’re navigating a heavily customized instance. Some processes take more clicks than they should, and without proper training, new users might struggle to get up to speed quickly. That said, once you're comfortable with it, the benefits far outweigh the learning curve! **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce helps solve the problem of keeping all customer data, interactions, and workflows organized in one place. Instead of juggling multiple spreadsheets or disconnected tools, I can rely on Salesforce to track everything. This is where I go to check any details about my client accounts, create contracts, review emails, and so much more! ### 38. Comprehensive CRM with Room for UI Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Wasim D. | CSM, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I like that the Salesforce Platform is easy to use once you get used to it. I find it hard to change because it's very complete. Also, I think the Einstein feature is noteworthy. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Sometimes I think that they overdo it with the input fields and they could centralize the information a little bit more. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce Platform helps me keep contacts organized, create follow-up tasks, and centralize client data. ### 39. Simplifies Engagement with Salesforce at a Low Cost **Rating:** 4.0/5.0 stars **Reviewed by:** Shaun P. **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I appreciate the simplicity of setting up the Salesforce Platform, which makes the onboarding process smooth. I find the platform licenses valuable, allowing wider access and engagement with the teams. Engaging with custom objects using lighter licenses is a beneficial feature. The cost-effective licensing and variety of license types are also appreciated. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I dislike the limited access to standard objects like leads and opportunities. It'd be more beneficial if the platform provided read access to these crucial components for a comprehensive view. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I use Salesforce to engage a wider user audience, benefit from custom objects, and provide my team with greater access via platform licenses, making it an effective tool for user engagement. ### 40. The Best CRM Software in the Market **Rating:** 4.0/5.0 stars **Reviewed by:** Karan S. | Sales Consultant, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Creating PDF quotes is very simple along with their automatic calculator just makes it fast and efficient for sending across urgent proposals to customers. I can check all the accounts which is on my name along with the previous data which helps me to plan my strategy in terms of my prospecting. They have lovely dashboards where my target vs achievement is displayed. This helps me to keep track of my numbers. Salesforce is a single platform where you have all your needs covered because it's integration with other software is very seamless and easy to use. It is a dream for every growing company to have it especially if they are sales driven. I used it on a daily basis in my previous company as we used to use Salesforce as our main CRM tool to manage customer proposals, send quotes, account bifurcation as per the team and lots more. Overall a great experience. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I have faced an issue few times with my complete list of accounts not displaying in my salesforce account so this is something which their support team can fix. There are technical glitches at times in terms of quote creation and the right calculations as per the value I have inserted. I believe these must be some bugs which get fixed. I have faced this issue just a few times but the best part is it gets resolved quickly by Salesforce support team. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** It helps me keep track of my achievement vs my target. I have a complete list of all my quotes which I have shared with my customers and prospects. It integrates with the other tools we used to use like Outreach and Docusign which makes the overall sales cycle efficient. I save a lot of time due to this seamless experience. Salesforce also helps me to maintain my quarterly pipeline and I can select the deals which I am comitting quarter wise for the higher management to view during their weekly and monthly reviews. This gives a lot of visibility to the complete team and it makes me a lot more confident on my deliverables. ### 41. Great Experience So Far with Smooth Transition **Rating:** 4.0/5.0 stars **Reviewed by:** Alisha M. | Contract Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** January 13, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I've only been using it for about 7/8 months **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** We switched and still trying to work out the kinks. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I'm still in the learning stage. It's not too hard to learn. ### 42. Powerful and Flexible, but Complex and Costly for Scaling **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I like that the Salesforce platform is highly flexible and customizable, allowing you to tailor it to almost any business process. Its unified ecosystem connects sales, service, marketing, and data in one place for a complete customer view. Automation tools, AI features, and integration options make workflows faster and smarter. Plus, the continuous innovation and strong community support keep it evolving with business needs. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Sometimes the Salesforce platform can feel overly complex, especially when managing large customizations or integrations. The setup and configuration often require technical expertise, which can slow down smaller teams. Performance can be affected when there are too many automations or heavy data volumes. Additionally, licensing and add-on costs can make scaling more expensive over time. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce solves the problem of disconnected systems and scattered customer data by bringing everything into one unified platform. It helps teams collaborate better, track customer interactions, and automate repetitive tasks. With real-time analytics and AI insights, businesses can make smarter, data-driven decisions. ### 43. Empowering Customer Experiences with Salesforce Platform's Flexibility and AI **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** What I like best about Salesforce Platform is how it empowers organizations to deliver exceptional customer experiences. Its flexibility and integration capabilities allow teams to have a unified view of the customer, enabling more personalized, efficient, and proactive interactions. The automation and AI tools also help anticipate customer needs and enhance every touchpoint along the journey. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** There’s nothing specific I dislike about Salesforce Platform. Like any powerful tool, it takes some time to explore and fully leverage its capabilities, but the value it delivers through customization, automation, and continuous innovation easily outweighs that. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce Platform is solving the challenge of disconnected data and fragmented customer experiences. By centralizing information and integrating different systems, it provides a unified view of each customer, which enables more personalized and efficient interactions. This has improved collaboration between teams, reduced manual work through automation, and enhanced our ability to make data-driven decisions that directly impact customer satisfaction and loyalty. ### 44. Mixed Setup Experience, Strong Capabilities **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** September 19, 2024 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I appreciate the variety of ways we can use Salesforce in the healthcare sector, such as provider relationship management, marketing, and enhancing the patient experience in orthopedic journeys. The platform's extensive capabilities also played a key role in our decision to switch from Dynamics 360. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I found that the initial setup of Salesforce wasn't smooth, as we had to rely on an implementation partner whose selection we regretted. We didn't do enough research on the company to handle our setup properly, leading to ongoing issues that we're needing to fix. Additionally, I feel that we aren't utilizing Salesforce to its full potential, which may require a strategic reassessment and greater organizational buy-in. Our current use tends to be reactive rather than proactive, and we face data challenges. Also, the integration with our EHR system, Epic, presents a challenge, with quite a bit of overlap and a necessity to ensure secure information exchange, which adds rigidity. Moreover, I wish there were more opportunities for our account teams to try demo types and showcase real-life examples to stakeholders. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce enhances patient experiences with personalized, streamlined journeys for orthopedic surgeries and assists in provider relationship management, although we face data challenges and need to improve proactive usage. ### 45. Endless Possibilities with the Right Balance of Simplicity and Power **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** What I like best about the Salesforce Platform is its flexibility to work for everyone. A user who just wants something ready-to-go can find an app that’s instantly usable, while teams that need more complex solutions have the full suite of development tools and automation capabilities at their disposal. There are options to build with clicks instead of code, which makes it accessible for business users, and when the situation calls for it, you can dive into custom code to create something highly tailored. This balance between simplicity and depth makes it a platform that really adapts to different needs. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** What I find most challenging about the Salesforce Platform is working within some of the governor limits, especially on platform events. It’s such a powerful feature with huge potential, but the restrictions on volume can sometimes feel limiting when trying to design solutions at scale. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** The Salesforce Platform addresses the challenge of unifying data, processes, and people within a single environment. Rather than juggling several disconnected systems, I am able to oversee everything from customer interactions to internal workflows all in one place. Its automation and low-code capabilities help minimize repetitive tasks, leading to time savings and greater accuracy. The platform’s flexibility to extend with custom apps or code allows us to adapt solutions to our specific business requirements, while still benefiting from built-in features. As a result, we can deliver solutions more quickly, foster better collaboration among teams, and create a more cohesive experience for both employees and customers. ### 46. A One-Stop Hub for Tracking Activities and Managing Customer Interactions **Rating:** 5.0/5.0 stars **Reviewed by:** Florence N. | Contract Technical Writer, Information Services, Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Salesplatform is a one-stop place for tracking historical activities, managing customer-facing interactions, and maintaining a repository of customer information. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I don’t dislike the Salesforce Platform. From what I can tell, it seems to be moving in the right direction. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** The Salesforce platform helps solve time-management challenges by automating small, routine activities, which makes it a great tool for operations. ### 47. One Stop Shop Sales Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Zoe D. | Customer Development Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Salesforce makes your workday much more efficient by having everything you need in one place. You are able to email, call, and log your activity while keeping track of your daily goals and outreach number. It also makes seamless communication between coworkers as you can see their notes. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Sometimes notes are hard to navigate between accounts and follow notes of collegues. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce solves the issue of having to keep track of work along multiple workspaces. It has everything you need in one place and allows visability in the organizaiton. ### 48. Salesforce is a great platform to work with **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Salesforce offers a tremendous amount of customizability and options. Oftentimes you are only limited by your imagination for what your are trying to accomplish for most uses. There's also a fantastic amount of documentation and online resources. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The Platform side of Salesforce is a bit more green-field than some of the other products, like Sales or Service Cloud which have set functionalities underpinning them. Platform can be easy to set up and share records as needed, but its a really good idea to have a knowledgeable resource to help maintain and scale its use. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Platform is a great way to build out a business solution with a lower user licensing fee. This can help businesses grant certain types of employees access to Salesforce for less when they do not need the core features of Sales or Service Cloud. This also allows for the same sharing and visibility customizations for users. ### 49. Great Support **Rating:** 4.0/5.0 stars **Reviewed by:** Antoine M. **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I appreciate the excellent support, especially at Dreamforce events, which made setting up Salesforce straightforward. I value how it enables me to easily visualize data flows and identify bottlenecks, enhancing operational efficiency. Additionally, the natural language interface of the Vibes platform is intriguing for building complexity swiftly. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I feel there might be a gap between what's marketed and the actual capabilities or outcomes of the Salesforce Platform. It's important for the expectations that are set during marketing to align closely with the reality of using the product. This can help in ensuring a more realistic user experience. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I use the Salesforce Platform to visualize data flows, identify bottlenecks, and effectively streamline operations. ### 50. Best CRM Platform - Salesforce **Rating:** 4.5/5.0 stars **Reviewed by:** Pranay B. | Salesforce Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** To develop CRM specific business analytical tools and platform easily. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Cost is much higher than other platforms **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** In Customer Relations meet all requirements with business need and end to end features and solutions provided by Salesforce platform. Also it can easily integrate with other external platforms. ## Salesforce Headless 360 Platform (formerly Salesforce Platform) Discussions - [What are the essential Salesforce Platform features a beginner should learn to improve customer relationship management?](https://www.g2.com/discussions/what-are-the-essential-salesforce-platform-features-a-beginner-should-learn-to-improve-customer-relationship-management) - 5 comments, 2 upvotes - [What is Salesforce Mobile used for?](https://www.g2.com/discussions/what-is-salesforce-mobile-used-for) - 1 comment, 1 upvote - [What all functionalities can be used via Salesforce?](https://www.g2.com/discussions/what-all-functionalities-can-be-used-via-salesforce) - 2 comments, 1 upvote - [How do I create a test environment in Salesforce?](https://www.g2.com/discussions/how-do-i-create-a-test-environment-in-salesforce) - 1 comment, 1 upvote - [What is the Salesforce Mobile App?](https://www.g2.com/discussions/what-is-the-salesforce-mobile-app) - 2 comments, 1 upvote - 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[Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [MuleSoft Anypoint Platform](https://www.g2.com/products/mulesoft-anypoint-platform/reviews) - [MuleSoft Automation](https://www.g2.com/products/mulesoft-automation/reviews) - [MultiSync Made Easy](https://www.g2.com/products/multisync-made-easy/reviews) - [Natterbox](https://www.g2.com/products/natterbox/reviews) - [Navan (Formerly TripActions)](https://www.g2.com/products/navan-formerly-tripactions/reviews) - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - [NiceJob](https://www.g2.com/products/nicejob/reviews) - [Nooks](https://www.g2.com/products/nooks/reviews) - [Notion](https://www.g2.com/products/notion/reviews) - [Oracle Database](https://www.g2.com/products/oracle-database/reviews) - [Oracle PeopleSoft](https://www.g2.com/products/oracle-peoplesoft/reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) - [PayPay](https://www.g2.com/products/paypay/reviews) - [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) - [Plivo](https://www.g2.com/products/plivo/reviews) - [Proshort](https://www.g2.com/products/proshort/reviews) - [Quickbase](https://www.g2.com/products/quickbase/reviews) - [QuotaPath](https://www.g2.com/products/quotapath/reviews) - [RentalMan ERP](https://www.g2.com/products/rentalman-erp/reviews) - [Revenue.io](https://www.g2.com/products/revenue-io/reviews) - [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews) - [Salesforce Backup & Recover](https://www.g2.com/products/salesforce-backup-recover/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [SalesIntel](https://www.g2.com/products/salesintel/reviews) - [Salesloft](https://www.g2.com/products/salesloft/reviews) - [SAP ECC](https://www.g2.com/products/sap-ecc/reviews) - [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) - [Shift Admin, a QGenda Company](https://www.g2.com/products/shift-admin-a-qgenda-company/reviews) - [Sign Made Easy](https://www.g2.com/products/sign-made-easy/reviews) - [SiteLink Web Edition](https://www.g2.com/products/sitelink-web-edition/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews) - [Slate by Technolutions](https://www.g2.com/products/slate-by-technolutions/reviews) - [Sprout Social](https://www.g2.com/products/sprout-social/reviews) - [storEDGE](https://www.g2.com/products/storable-storedge/reviews) - [Stripe Connect](https://www.g2.com/products/stripe-connect/reviews) - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews) - [Sync Made Easy](https://www.g2.com/products/sync-made-easy/reviews) - [Tableau](https://www.g2.com/products/tableau/reviews) - [TallyPrime](https://www.g2.com/products/tallyprime/reviews) - [Tealium](https://www.g2.com/products/tealium-2026-07-21/reviews) - [Terret.ai](https://www.g2.com/products/terret-ai/reviews) - [Tikit](https://www.g2.com/products/cireson-tikit/reviews) - [Trackunit](https://www.g2.com/products/trackunit/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [Ubona Contact Center Solution](https://www.g2.com/products/ubona-contact-center-solution/reviews) - [Universe](https://www.g2.com/products/universe/reviews) - [Vanta](https://www.g2.com/products/vanta/reviews) - [WebAssign](https://www.g2.com/products/webassign/reviews) - [Windows 11](https://www.g2.com/products/windows-11/reviews) - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) - [Xero](https://www.g2.com/products/xero/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - [Zoom Events and Webinars](https://www.g2.com/products/zoom-events-and-webinars/reviews) - [ZoomInfo DaaS](https://www.g2.com/products/zoominfo-daas/reviews) - [Zoom Phone](https://www.g2.com/products/zoom-zoom-phone/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## Salesforce Headless 360 Platform (formerly Salesforce Platform) Features **Data Masking** - Sensitive Fields - Dynamic Masking - Static Masking - Consistent Masking - Random Masking **Administration** - Application Deployment - Native Deployment - Data Security - Access Control - Scalability - Lifecycle Management **Administration** - Policy, User, and Role Management - Approval Workflows - Automated Provisioning - Bulk Changes - Centralized Management - Self-Service Access Requests **Functionality** - Data Migration - Data Variety - Alerts and Logging - Data Replication **Functionality** - Dashboard - Reporting - Integrations - End-user management - Audit trails - APIs - Mobile SDK - Customizable design - Server-side storage **Functionality** - Self-registration and self-service - Authentication - Scalability - Consent and preference management - Social login - Customer data linking **Functionality** - User provisioning - Password manager - Single Sign-on - Enforces policies - Authentication - Multi-factor authentication **Management** - Configuration Management - Access Control - Orchestration **Functionality** - App complexity - App Variety - Customized Branding - Application Templates **Functionality** - Ease of Use - File Management - Multi-Language Support - Customization - Straight-Out-the-Box Functionality - Help Guides - Patching & Updates **Agentic AI - Software Testing** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Application Design** - UI Code Extending - Programming Code Extending - Customized Branding - Application Templates - Workflows **Development** - Application Deployment - Development Tools - Development Environment - Language Support - Testing **User Interface Design** - WYSIWYG Editor - Customized Branding - App Templates - Workflow Management **Compliance** - Access Management - At-Risk Analysis - DLP Configuration - Sensitive Data Compliance **Automation** - Workflow Automation - Workflow Mapping - Real-Time Updates **Functionality** - Multi-Factor Authentication - Single Sign-On - BYOD support - Password Vault - Centralized management - Role-based security - Live notifications - Live session recording & playback - Hide passwords - Temporary, time-limited privilege **Management** - Backup and Recovery - Integration Variety - Access and Security - Real time Monitoring ** Type** - On-premises solution - Cloud-solution **Functionality** - Automation - Integrations - Extensibility **Data Control** - Data Migration - Data Synchronization - Data Security **AI Authentication Risk Management - Customer Identity and Access Management (CIAM)** - Adaptive MFA - Anomaly Detection - Fraudulent Login Detection - Adaptive Authentication Policies - Risk-Based Authentication **Data Control** - Data Migration - Data Synchronization - Data Security **Database** - Database Management - Analytics - Auto Scaling - Backup / Recovery - Storage **Data Control** - Data Migration - Data Synchronization - Data Security **Administration** - Database Management - Deduplication - Backup - API / integrations **Development** - Application Templates - UI Code Extending - WYSIWYG Editor - Collaborative Development **Monitoring** - Audit Logging - Activity Logging - Anomaly Detection ** Reporting** - Tracking - Reporting - Access & Permission Change Reporting - Compliance & Audit Trail Export **Security** - Data Protection **Processes** - Pipeline Control - Workflow Visualization - Continuous Deployment **Agentic AI - Drag and Drop App Builder** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **AI Biometric & Behavioral Analysis - Customer Identity and Access Management (CIAM)** - Behavioral Biometric Analysis - Liveness Detection **Publishing** - Application Deployment - Platform Compatability - Lifecycle Management **Infrastructure** - Networking - Virtual Machines - Security **Publishing** - Application Deployment - Platform Compatibility - Lifecycle Management **Security ** - Multi-Factor Authentication - Data Transport - Data Types - Security Tools **Reporting** - Audit log - Reporting **Agentic AI - Low-Code Development Platforms** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - No-Code Development Platforms** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - Cloud Migration** - Autonomous Task Execution - Multi-step Planning - Decision Making **Authentication & Authorization - Identity and Access Management (IAM)** - Adaptive & Contextual Access Control **AI Context-Aware Security Controls - Customer Identity and Access Management (CIAM)** - Account Recovery Assistants - Constraint Enforcement **Administration & Governance - Identity and Access Management (IAM)** - Identity Lifecycle Management - Self‑Service Account Management **Generative AI - Identity and Access Management (IAM)** - AI‑Driven Access Anomaly Detection - Automated Policy Tuning - Predictive Role Recommendations ## Top Salesforce Headless 360 Platform (formerly Salesforce Platform) Alternatives - [Quickbase](https://www.g2.com/products/quickbase/reviews) - 4.5/5.0 (1,532 reviews) - [Claris FileMaker](https://www.g2.com/products/claris-filemaker/reviews) - 4.5/5.0 (495 reviews) - [Nintex](https://www.g2.com/products/nintex-nintex/reviews) - 4.3/5.0 (1,272 reviews)