--- title: Salesforce Headless 360 Platform (formerly Salesforce Platform) Reviews meta_title: 'Salesforce Headless 360 Platform (formerly Salesforce Platform) Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 3999 reviews by the users' company size, role or industry to find out how Salesforce Headless 360 Platform (formerly Salesforce Platform) works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 3999 scale: '5' date_modified: '2026-07-27' parent_category: name: Development url: https://www.g2.com/categories/development --- # Salesforce Headless 360 Platform (formerly Salesforce Platform) Reviews **Vendor:** Salesforce **Category:** [Cloud Platform as a Service (PaaS) Software](https://www.g2.com/categories/cloud-platform-as-a-service-paas) **Average Rating:** 4.5/5.0 **Total Reviews:** 3,999 ## About Salesforce Headless 360 Platform (formerly Salesforce Platform) Salesforce's Agentforce 360 Platform helps IT and security teams innovate fast, deploy securely, and protect their data. With our development and security tools built into the entire agent and app lifecycle on Salesforce, organizations can dive into AI innovation without compromising on security and compliance. And by building on Salesforce, development teams get a head start on AI projects by using the apps, workflows, data streams, and agents they've already built. Developers can develop agents and apps quickly, securely, and reliably, and IT can customize and extend Salesforce across the enterprise. And every customer can protect their data with security and compliance. ## Salesforce Headless 360 Platform (formerly Salesforce Platform) Pros & Cons **What users like:** - Users appreciate the **ease of use** with Salesforce Headless 360, facilitated by its practical training and supportive community. (1638 reviews) - Users value the **flexibility and automation capabilities** of Salesforce Headless 360 Platform for seamless data management. (799 reviews) - Users appreciate the **easy customization** of Salesforce Headless 360 Platform, tailored perfectly for diverse institutional needs. (654 reviews) - Users appreciate the **high customizability** of Salesforce Headless 360 Platform, easily adapting it to diverse educational needs. (651 reviews) - Users appreciate the **extensive customization options** , enhancing their campaign-building experience and meeting diverse business needs. (630 reviews) - Integrations (572 reviews) - Flexibility (545 reviews) - Customer Management (538 reviews) - Users appreciate the **extensive features** of Salesforce Platform, effectively tailoring reports and data to their business needs. (529 reviews) - Easy Integrations (494 reviews) **What users dislike:** - Users often face a **steep learning curve** with Salesforce Headless 360 Platform, which can feel overwhelming for new users. (574 reviews) - Users find the **complexity** of Salesforce Headless 360 Platform to be a significant barrier, particularly for smaller businesses. (525 reviews) - Users highlight the **high cost of ownership** and complexity, making it challenging to manage and learn. (469 reviews) - Users find the **difficult learning** curve of Salesforce Headless 360 Platform challenging, needing significant time and effort to master. (413 reviews) - Users feel Salesforce Headless 360 Platform lacks **certain features and can be overwhelming** due to its complexity. (412 reviews) - Learning Difficulty (390 reviews) - Limitations (370 reviews) - Pricing Issues (354 reviews) - Limited Customization (336 reviews) - Limited Features (318 reviews) ## Salesforce Headless 360 Platform (formerly Salesforce Platform) Reviews ### 1. Salesforce CPQ & Managed Package made sales flow ease **Rating:** 4.0/5.0 stars **Reviewed by:** Navaneeth T. | Software QA Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Salesforce offers various secure authentication methods like OAuth JWT Bearer, Client Credentials, and username/password, enabling organizations to choose security and automation levels fitting their needs. The platform supports multiple output data formats (Avro, JSON Schema, Protobuf, and schemaless JSON) for compatibility with modern data pipelines and analytics tools. Integrated Schema Registry features enable strong data governance and safe schema evolution Overall, SF offers real-time integration, cloud scalability, flexible APIs, strong schema-supported extensibility, enterprise security, and operational ease.. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Connectors automatically retry after server or network errors. However, users must manually monitor, diagnose, and resolve failures that require their intervention, as these do not auto-recover. Salesforce imposes strict API usage quotas. When multiple teams utilize the Salesforce API concurrently, problems can arise. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Authentic Data exchange: Connectors use various authentication flows to secure Salesforce API integration and protect data in transit. Salesforce aids in tracking customer interactions, automating marketing, and managing customer service records for strategic decisions. Onboarding customer, support, marketing, and usage reviews, increasing operational efficiency by the usage of SF ### 2. “Exceptional CRM Experience: Salesforce Exceeds Expectations!” **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** March 30, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** What I like best about Salesforce is its powerful customization and automation capabilities. The platform allows me to tailor workflows, reports, and dashboards to fit specific business needs, making processes more efficient. The seamless integration with other tools and the AI-powered insights from Einstein Analytics further enhance productivity. Additionally, the user-friendly interface and strong community support make it easy to learn and adopt. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Sometimes, Salesforce can be slow, especially when handling large data sets or during peak usage times. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** As a PaaS, Salesforce helps streamline application development and deployment without managing underlying infrastructure. It solves challenges related to scalability, security, and integration by providing a robust platform with built-in tools, automation, and APIs. This benefits me by accelerating development, improving efficiency, and ensuring seamless connectivity with other business systems. ### 3. Salesforce - One of the best CRM Software **Rating:** 4.5/5.0 stars **Reviewed by:** Siddhant S. | Senior inside sales evangelist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Visibility , adaptability , lead management , the fact that its easily compatible with other software such as calling software ( RingDNA ) in my company . Easy to navigate and you can give limited access to employees as per there job role **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** That I have to approve through Salesforce authenticator a lot of times. It had stopped catching the location and the automated login without the phone has stopped working for some reason **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** It helps me with my leads ( customer's ) visibility, recording the data , the past conversations , setting up meetings and getting alerts to join the client meetings on time ( no delays ) . The option of follow up - dates and the time as per customer's time zone's It displays the source of lead , the interest , the currency and the country along with sate and city of the customer . Now , someone like me who is working for Simplilearn and is selling online courses - needs to understand the customers location as the prices differ from region to region . Since my role as a course advisor is to call customers and record the data as per our discussion . Salesforce gives me that option to work efficiently ### 4. Best CIRM in the market **Rating:** 5.0/5.0 stars **Reviewed by:** Abhishek K. | Salesforce Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I like that the Salesforce Platform is highly flexible and customizable, allowing me to build tailored solutions with clicks and code. The combination of declarative tools and programmatic capabilities makes it easy to scale for both simple use cases and complex enterprise requirements. It also integrates seamlessly with different systems and gives a strong ecosystem of apps, automation, and analytics to deliver real business value. The best thing about the Salesforce Platform is its ease of implementation and the wide number of features it offers, making daily work efficient and productive. Its robust customer support ensures that issues are resolved quickly, while the platform's ease of integration allows seamless connectivity with other business tools, helping deliver unified solutions. Overall, Salesforce simplifies complex business processes and enhances my ability to innovate and scale confidently. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** One frustration with the Salesforce Platform is that the development team often does not act quickly on ideas submitted through the IdeaExchange. Even highly upvoted suggestions can take a long time to be implemented, and many impactful concepts raised by the community receive little visible follow-up or prioritization in product releases. This can make users feel their feedback isn’t fully valued and slows down innovation for features that would benefit a lot of customers **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce Platform is solving the challenge of siloed data and disconnected customer experiences by bringing together all sales, service, and marketing activities into a single, unified ecosystem. As a service-based company using Sales Cloud, Experience Cloud, and Marketing Cloud, this integration lets teams collaborate seamlessly, respond faster to customer needs, and personalize outreach every step of the way. Having everything in one place means sales can easily track leads and opportunities, service agents have a full view of customer interactions, and marketing can deliver targeted campaigns with real-time insights. Experience Cloud further enhances this by enabling customer self-service portals and communities, empowering clients to solve issues faster and stay engaged with the brand. Ultimately, it streamlines daily work, boosts productivity, and helps build long-term customer loyalty making the business run smoother and smarter. ### 5. Salesforce-Best ticketing and sales partner **Rating:** 4.0/5.0 stars **Reviewed by:** Shivanand L. | Senior Software Engineer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** We use salesforce to maintain our tickets and software delivery notifications along with we store all the documents related to customer in salesforce only So best part is easy to access and well designed and best sales paetner to track the sales activity from one place and to maintain billing items.So overall its our ticketing partner.overall good CRM partner.It has good reporting tool we can make use it for reporting purpose, **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Change management is not provided by salesforce so it managed only tickets also major drawback is security recently only we witnessed drift application security breach which made huge impact on majority of customers. So security they should provide more also UI part of salesforce is not that great they can improvise **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** We use salesforce platform for CRM activities along with handeling ticketing system and to store all the customer data and to keep track of sales data along woth required reports. ### 6. Agent force 360 Delivers a Strong 360° View of Customers in the AI Era **Rating:** 4.0/5.0 stars **Reviewed by:** Manoj M. | Business Analyst - Salesforce, Enterprise (> 1000 emp.) **Reviewed Date:** May 22, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** In the era of AI, Agent force 360 is well place to help get 360 view of customer/prospect. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** As far as I know, this is a new edge technology so agent halogenation is very common and letting human control that’s something we will need to improve **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** This brings the clear insights at one place we don’t need to switch multiple tab to get one insight. ### 7. Highly Customizable for Teams and Individuals **Rating:** 5.0/5.0 stars **Reviewed by:** Anurag G. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Easy integration throughout multiple channels, allowing better tracking of the information. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The flow of information can be done in easier format to navigate **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Omnichannel marketing and service solutions help businesses engage customers across multiple platforms ### 8. Reliable platform for Lead Management **Rating:** 5.0/5.0 stars **Reviewed by:** Utsav P. | Digital marketing team lead, Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Real time updates help our team stay aligned on lead status and progress. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Navigation between different modules could be simpler and more consistent. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** It fixes lead tracking issues and ensures smooth, accurate distribution to teams! ### 9. Empowers Client Tracking and Event Management Effortlessly **Rating:** 5.0/5.0 stars **Reviewed by:** Arli C. | Finance Program Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I appreciate Salesforce because it enables me to monitor how we assist our clients, volunteers, and corporate partners, as well as understand their progress with us. Additionally, it is useful for keeping track of our events and workshops. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It often takes our internal tech team some time to implement changes that would make Salesforce easier to use. Additionally, integrating Salesforce with other software has proven to be challenging. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** The main challenge we face is keeping track of all our data, and this tool certainly assists with that, as well as monitoring our organization's KPIs. ### 10. Effortless Navigation and Customization for Business Needs **Rating:** 5.0/5.0 stars **Reviewed by:** Anna P. | Product Admin, Mid-Market (51-1000 emp.) **Reviewed Date:** January 08, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** User Interface is easy to navigate. Configurations are easily adjustable to fit business needs. Additional features are available for almost everything you could possibly want or need. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The cost of adding adding additional features limits what we're able to enhance for our users. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Sales Team visiblity into their own business. Salesforce gives our sales team the tools to own and manager their own business. It also provides seamless communication between our sales or support staff. We also use for reporting on commisions so the Sales Reps can track their monthly targets and goals. ### 11. Most familiar and sophisticated CRM **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Easy to use. I don't need to look up manuals to use the platform **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Too expensive. License fee of course, and saving data costs too much **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** generating various report related to sales activities ### 12. Ample Documentation, Strong Community, and Robust Customization Capabilities **Rating:** 4.5/5.0 stars **Reviewed by:** Jesús R. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Ample documentation, standard apps available and a community of ideas for solutions, as well as a robust capability to customize and connect to other systems. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The name change and how much emphasis goes into generative AI when the products are expensive and not yet refined and still perform unexpectedly **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** We track our core CRM data as well as track processes that help us conduct our business such as grant making and the holding of funds, and helping see financial information. ### 13. Automation, application development and technical solutions with Salesforce. **Rating:** 5.0/5.0 stars **Reviewed by:** Clarissa B. | Virtual Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** September 08, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Salesforce is a great virtual work platform that allows you to increase the productivity of your work processes in a short time, its functions integrate seamlessly with your work systems to maximize their technical performance and obtain better results in the execution of all your technical operations. I can also say that Salesforce is the ideal platform for building new projects and strengthening the digital structure of your business, giving you the control you need to make the changes and modifications your engineers need to develop and optimize all your business systems. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I can't think of anything negative or unfavorable about Salesforce's features, I think it's a great development platform that allows you to improve the technical capabilities of your employees. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce is a platform that has allowed us to increase our productivity and operational performance, protect our data from network risks by developing better security systems and leverage its digital resources to promote the automation of many technical processes. ### 14. Fluent, Dynamic Reporting with Highly Customizable Fields **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I really like the fluency in reporting we can do, a lot of things can be reported and at the same time lot more fileds can be added making it very dynamic **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Nothing in particular, for new users it can take quite a bit of time for them to learn and become fluent with it **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** ease of reporting across all our departments, everyone can access the change at the same time. has a lot of integration with our tools for better reporting ### 15. Easy to Use and marvelous tool **Rating:** 5.0/5.0 stars **Reviewed by:** Harshitha V. | Salesforce Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Easy to access and easy to know the flow and settings **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Nothing is there to improve about Salesforce Headless 360 Platform **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** It is resolving the customer portal issues very smoothly ### 16. Intuitive and Efficient—Agentforce 360 Streamlines My Workflow **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in E-Learning | Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I’ve had a really positive experience with the Agentforce 360 platform. It’s intuitive, efficient, and brings everything I need into one place, which helps me stay organized and responsive. It’s made my day-to-day workflow smoother and more effective. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** One area for improvement would be making certain features a bit easier to navigate or quicker to access, as it can take a few extra clicks to find what I need at times. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Agentforce 360 helps me manage client interactions, track progress, and access key data all in one place. It reduces manual work, keeps information organized, and allows me to respond more quickly and accurately to clients. Overall, it streamlines my workflow and helps me stay on top of my priorities. ### 17. Amazing CRM but not meant for every organization **Rating:** 3.5/5.0 stars **Reviewed by:** Cameron B. | Business Development Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2024 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Salesforce has established itself as an indispensable tool that we use daily in our organization, serving as a comprehensive platform for monitoring and managing our relationships with current customers, tracking potential marketing leads, and documenting all types of business activities including outbound communications, inbound inquiries, and ongoing opportunities. Salesforce empowers us to maintain detailed records, generate actionable reports, and make data-driven decisions that drive business growth. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** While Salesforce is powerful, it's a complex beast to implement and maintain. Though it promises easy automation to simplify everyone's work, it demands highly technical and expensive resources to keep running smoothly. The implementation and maintenance costs can be prohibitive—making it potentially impractical for organizations that lack technical staff or simply need a more straightforward solution to use and manage. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce addresses several critical business needs for us. It provides robust opportunity tracking capabilities to monitor and manage sales pipelines effectively. The system facilitates streamlined contact and lead outreach through integrated communication tools, while offering sophisticated dashboard reporting functionality for data visualization and analysis. Additionally, Salesforce implements intelligent lead routing mechanisms to ensure proper distribution of prospects, maintains flexible permission structures for secure access control, and enables customizable workflow automations to enhance operational efficiency and standardize business processes. ### 18. Enhances Customer Interaction, Smooth Setup **Rating:** 4.5/5.0 stars **Reviewed by:** Reddy Y. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I find Agentforce 360 Platform to be a great tool, particularly because it provides data in a granular way for users. This feature significantly improves the workflow speed, making tasks more efficient. I also appreciate how it improves performance and flexibility, which are crucial for my work. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Product is very smooth **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I use Agentforce 360 Platform to automate customer data, which helps users improve their sales. It provides granular data and significantly improves workflow speed, performance, and flexibility. ### 19. Powerful Customization and Insights, But Steep Learning Curve **Rating:** 3.5/5.0 stars **Reviewed by:** Michelle K. | Director of Finance & Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I like Salesforce because it centralizes all customer and sales information in one place, making it easy to track interactions, opportunities, and progress. The system provides powerful reporting and analytics, which helps me make informed decisions and identify trends quickly. I also appreciate the customization options, allowing workflows, dashboards, and fields to be tailored to fit our specific needs. Overall, Salesforce helps me stay organized, improve customer relationships, and streamline sales processes. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** One thing I dislike about Salesforce is that it can be complex and sometimes overwhelming, especially when navigating multiple dashboards, fields, and customizations. Certain tasks require many clicks or steps, which can slow down day-to-day work. Additionally, some features feel unintuitive, and training is often needed to use the system effectively. While it’s powerful, the learning curve and occasional inefficiencies can be frustrating. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce is solving the problem of disorganized customer and sales data. By centralizing all interactions, opportunities, and client information in one system, it eliminates the need to track details across emails, spreadsheets, and notes. This helps streamline workflows, improve communication, and provide a clear view of the sales pipeline. For me, it means better organization, more efficient follow-ups, and the ability to make data-driven decisions to grow business effectively. ### 20. Secure, Cloud-Based Efficiency with Room for Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** swaroop k. | Manager - Program Management, Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I appreciate the data protection capabilities of Salesforce Platform, which ensure that the sensitive information about our clients is securely maintained. The cloud service aspect is incredibly beneficial as it centralizes our data, making it easily accessible to multiple team members within the organization. This feature supports our workflow by allowing seamless collaboration and data management. The automation tools of Salesforce have significantly enhanced our productivity by building a robust system that automatically follows up on tasks, ensuring nothing is overlooked or missed. This automation streamlines our operations and provides an ease of work, allowing us to define every detail effectively. Moreover, the platform's ability to support the diversification of automation processes provides us with tailored solutions for our diverse business needs. Overall, the combination of these features makes the Salesforce Platform an integral tool for our business operations, enhancing efficiency and flexibility. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Salesforce Platform lacks a real-time document editing feature where multiple users can collaborate and make edits simultaneously, with the platform keeping track of these changes. This feature would enhance our ability to utilize the platform more fully. Additionally, I feel that these collaboration features should be offered at a more economical price to allow us to involve more users without incurring high costs. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I use Salesforce Platform to maintain secure client data, automate task follow-ups, and streamline work through cloud services, ensuring ease of operation and accessibility. ### 21. User-Friendly with Integrated Analytics, Minor Reliability Issues **Rating:** 4.0/5.0 stars **Reviewed by:** Andrew N. | Founder, Enterprise (> 1000 emp.) **Reviewed Date:** January 28, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I enjoyed using Salesforce Platform because it was easy to use and had everything in one place, which made it simpler to see KPIs. I liked how you could view graphs and charts all in one spot. Logging notes and calls was amazing and very user-friendly, saving a lot of time. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I didn’t like how sometimes it would crash or freeze and it didn’t save your notes. That was always frustrating. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I found Salesforce Platform easy to use, liked having everything in one spot, and appreciated how it saved time with logging notes and calls. Viewing graphs and charts in one place made tracking KPIs simpler. ### 22. Flexible, Robust CRM with Small Hurdles **Rating:** 4.5/5.0 stars **Reviewed by:** Aniket C. **Reviewed Date:** November 18, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I appreciate the Salesforce Platform's flexibility, which stands out as a significant advantage. Whether I need to automate a process, test a feature, or build a small customization, the platform provides multiple ways to achieve it without facing complications. This flexibility is valuable to me because when Flows can't accomplish something, I always have the option to build it in Apex or create a custom Lightning Web Component (LWC), ensuring that regardless of how complex the requirement may be, I have a reliable backup option. Additionally, I find the centralization of data and automation of processes highly beneficial, which enhances the efficiency of testing and managing CRM features. Furthermore, Salesforce Platform's comprehensive capabilities and automation were pivotal reasons for switching from spreadsheets and basic CRM tools, providing a more powerful, scalable, and flexible solution. Overall, the robust customization, automation, and development tools it offers make it an extraordinary platform for crafting scalable business solutions. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Some parts of the Salesforce Platform can feel slow, especially in large organizations. This sluggishness can impact productivity, making it less efficient to navigate and manage tasks in a timely manner. Additionally, Flows can become complicated quickly, and debugging them is not always a smooth process, which can hinder development and testing efforts. Moreover, deployments sometimes fail due to small issues, which is frustrating and can lead to delays in rolling out important updates or features. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I find Salesforce Platform centralizes data, automates processes, and enhances CRM feature management efficiency for testing and development. ### 23. Boosts Productivity and Efficiency, But Login Hassles Frustrate **Rating:** 5.0/5.0 stars **Reviewed by:** Karishma S. | Anime Content Writer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The ease to perform tasks with respect to customers is provided by Salesforce. With this, I can access all the relevant information that reduces the time taken by more than 60% in comparison to similar tools like Excel. I use it daily to contact the donors & potential donors, hence uplifiting productivity and it ensure that every action I perform is also logged. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The first thing I dislike about Salesforce is that it makes me login again & again after the logout, which annoys and asks me to authenticate using 2fa everytime. The other thing is sometimes some data arent accessible even though I have access, so I have to clear cache too often. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Putting all data together and reducing tab switching and context switching. ### 24. All-in-One, User-Friendly Tool with Outstanding Support. **Rating:** 3.5/5.0 stars **Reviewed by:** Elman M. | Team Lead, Outsourcing/Offshoring, Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It is a very useful tool and also very user-friendly, it provides proper customization and it is easy to implement, easy to integrate with other tools,it has everything in one place and provide proper tools for tracking and to have a proper manage of the leads, also the customer support is outstanding, it works smoothly and it is very easy to master it. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It has so many features and add-ons that a beginner with this platform might get confused, it takes time to get used to every feature but once mastered is very friendly. Not much to dislike besides this. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** To have a better track of leads, to have a better workflow and a better and organized way to have visible incoming tickets for clients. ### 25. Salesforce Keeps Our Data Organized and Up to Date **Rating:** 5.0/5.0 stars **Reviewed by:** Maria P. | Dashboard Specialist I, Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It’s a very useful tool for managing data, and it’s especially good at keeping everything organized and up to date. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I don’t think I’ve had any issues with Salesforce so far. It’s been pretty handy, and I like that it keeps all the information in one place, which makes it easier to stay organized. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce is a huge benefit for me. It keeps all the information well organized and easy to access, and the automations work perfectly every time I need them. ### 26. Great CRM and Ticketing, but Tough Competition for Salesforce still continues **Rating:** 5.0/5.0 stars **Reviewed by:** Ketan D. | Director, Enterprise (> 1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Ticketing has improved more so since the last time I reviewed this platform **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Still a tough choice though with competition all around **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Our CRM and ticketing needs ### 27. Sales right now are in chaos, SALESFORCE gives you a piece of mind **Rating:** 4.0/5.0 stars **Reviewed by:** Ricardo C. | salesperson, Mid-Market (51-1000 emp.) **Reviewed Date:** November 27, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Easy to keep notes, records, follow ups. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** They are some details that could be better but nothing significant to be honest. PE. When you create an invoice, payment info must be completed like periodicity of payment, if the client wants to establish the payment by a money amount or by number of payments, etc. but that info doesn't translate automatically to the opportunity. The opportunity strangely enough, doesn't have the same options. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** It facilitates the handling of your sales database, allows you to generate call calendars by easily identifying when was the last time you called someone, how many calls have been incoming or outgoing. ### 28. Salesforce Centralizes Customer Data for Better Collaboration and Reporting **Rating:** 4.0/5.0 stars **Reviewed by:** Biju Y. | Advisor, Enterprise (> 1000 emp.) **Reviewed Date:** January 14, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** What I like most about Salesforce is how it centralizes customer information in one place. It brings together data, interactions, and outcomes, which makes it easy to follow each customer’s story, collaborate smoothly across teams, and get clear insights from reports and dashboards that help support better decision-making. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I don’t like the user experience or the color scheme of the Salesforce product, because it feels outdated and unintuitive. The interface often looks cluttered and visually unappealing, which hurts overall usability, slows down navigation, and makes everyday tasks feel less efficient for users. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I use it to collect user stories and then share them with other teams, which makes it easier to keep everyone aligned and on the same page. ### 29. Easy Customization and Smooth Setup, But Cost Issues **Rating:** 5.0/5.0 stars **Reviewed by:** Amit K. | Enterprise Sales Director, Consulting, Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I have been using Salesforce Platform for sales over the past four years, and I love how it saves me time while providing accurate reports and effective tracking of leads. The platform's ease of use and customization stands out, making it adaptable to my needs. I appreciate how it enhances interdepartmental connections, improves reporting and customer satisfaction, and how the AI assistance aids in our processes. Additionally, the training provided helps us to leverage the platform efficiently. The initial setup of Salesforce Platform was easy and smooth, which made the transition seamless for our team. Overall, these features enhance our workflow and efficiency, making Salesforce Platform a valuable tool in our operations. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I dislike how cost-effective the Salesforce Platform is because we have to buy the sales and service cloud separately, which prevents it from being offered as a package. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I find the Salesforce Platform saves time, generates accurate reports, and tracks leads effectively. It enhances inter-departmental connection, reporting, and customer satisfaction while offering easy customization and AI assistance. ### 30. The Ultimate Data Hub for Our Business **Rating:** 4.5/5.0 stars **Reviewed by:** Utban A. | Ops Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Salesforce is the single source of truth for all our data. I like how its robust and easy to implement. I use it daily and never run into any trouble. Its also very easy to integrate with other platforms. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** For starters salesforce can be a bit challenging to navigate and the customer support is a bit slow some times **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Its the data center for our company and it helps us to consolidate data into one place instead of having siloed data into different place ### 31. Love Salesforce **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Always a great way to organize my data. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Make it easier for sales people to build reports themselves. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Keeping track of my sales pipeline. ### 32. Highly Customizable Platform, But Reporting Needs Improvement **Rating:** 3.0/5.0 stars **Reviewed by:** Jakub T. | Logistics System Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The ability to customize the platform to fit exact business requirements and adapt it as those needs change. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The limitations in dashboards and reports, especially when more advanced or highly customized reporting is needed. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce Platform solves the problem of managing and coordinating warehouse operations in a single, centralized system. It enables us to run our warehouse efficiently by organizing processes, tracking operations in real time, and ensuring smooth collaboration between teams, which directly improves daily work and operational reliability. ### 33. Flexible Platform with Powerful Customization **Rating:** 4.5/5.0 stars **Reviewed by:** Akshay G. | Design And Development Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I like Salesforce Platform for its flexibility and powerful customization options. It keeps all customer and sales data in one place, offers strong reporting, and scales well as our business grows. The automation features and integrations work especially well, reducing manual work and errors while ensuring smooth data flow with other tools. This saves time, improves efficiency, and makes our operations more efficient. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Some features feel complex and require time to learn. Customization can be resource intensive. Performance can also slow down at times. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I use Salesforce Platform to centralize customer data, reduce manual follow-ups, and streamline business processes. It enhances visibility, reduces errors, and enables better data-driven decisions. ### 34. Effective CRM with Centralized Data, But Costly **Rating:** 4.5/5.0 stars **Reviewed by:** Anurag C. | Wealth Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I find Salesforce Platform highly effective for leads management when used as a CRM, and I appreciate the easy-to-use interface for existing customers. The centralized customer data is the most likable thing. It means all customer-related data like phone calls, invoice history, transactions, receipts, and logs are easily available for users. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The main aspect which is most concerning is high cost of the license, add ons etc. It was not easy, we went through extensive training for using it first time. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I use Salesforce Platform for CRM, and it's effective for lead management with an easy interface. The centralized customer data, like phone calls, invoice history, and transaction logs, is easily available, which makes it very valuable. ### 35. Great for Keeping Track of How Members are Serviced. **Rating:** 4.0/5.0 stars **Reviewed by:** Jason J. | Community Coach, Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I enjoy it's ability to store scanned files of it's entered members **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I feel its limitation for keeping record of social security limits its ease of use for programs that rely on this information to confirm employment status. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce gives our team a way to accurately track the services we provide to our members. Along with this it acts as a way to store contact information for quick access allowing swift communication with members. ### 36. Salesforce Platform: Powerful, Customizable Hub for Collaboration & Data-Driven Decisions **Rating:** 4.5/5.0 stars **Reviewed by:** Lina O. | Sales Enablement & Insights Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 28, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I like how Salesforce Platform enables better collaboration and data-driven decision-making by bringing customer data, automation, and analytics together in a single, highly customizable platform. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The platform can feel overwhelming for new users, and some processes require multiple steps that could be more intuitive. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** It helps solve challenges around customer data management, process consistency, and scalability. For me, this means better alignment across teams and more confidence in reporting and decision-making. ### 37. Easy-to-Manage CRM with Seamless Integration and Effortless Data Management **Rating:** 5.0/5.0 stars **Reviewed by:** Rubu G. | Key Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** An easy-to-manage CRM platform that supports seamless integration and makes data management very easy **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It has a lot of features that I don’t need, and they can’t be customised. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** We use it to manage the details of our leads and prospects. We regularly update information from any communication—whether via LinkedIn, email, or other discussions—so we can keep track of each lead’s current status. ### 38. Great Visibility and Insights, But Can Be Complex to Navigate **Rating:** 3.0/5.0 stars **Reviewed by:** Hillary K. | Community Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** What I like most about the Salesforce platform is the visibility it provides. Having a centralized view of accounts, relationships, and history makes it easier to understand context and have more informed, meaningful conversations. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Because the platform is so powerful, it can sometimes feel complex. Certain workflows require multiple clicks or navigation between pages, which can slow things down. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce provides continuity across relationships, projects, and conversations that would otherwise live in different places. For me, that means fewer gaps, better follow-up, and more consistent support for clients and internal teams. ### 39. Great lead tracking and visibility, but can feel heavy and slow for field teams **Rating:** 3.5/5.0 stars **Reviewed by:** Vivek Y. | Program Manager, Enterprise (> 1000 emp.) **Reviewed Date:** January 20, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** What I like most about Salesforce is how it helps us track leads, activities, and follow-ups at one place, especially in Direct Marketing. It gives clear visibility on what’s happening on the ground and helps teams stay disciplined without too much manual effort. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Sometimes it feels a bit heavy and slow, especially for field teams. Also, for small changes or quick customisations, we still end up depending a lot on tech support, which slows things down. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** It helps us solve the problem of scattered data and poor follow-ups. It gives us a single view of leads, activities, and performance, which helps improve productivity, accountability, and faster decision-making in the Direct Marketing setup. ### 40. Effortless Workflow, Ideal for Disaster Relief **Rating:** 5.0/5.0 stars **Reviewed by:** Mateo U. | Math Center Tutoring Intern, Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I like the easiness to move around and use the Agentforce 360 Platform. The initial setup was relatively easy, and it really helps in generating hotel vouchers for people in need during disaster relief efforts. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Maybe I would say that the UI, but I heard it is being updated in the near future. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Agentforce 360 Platform generates hotel vouchers, providing people a place to sleep during disaster relief projects. ### 41. Efficient Sales Management, Needs Better UX **Rating:** 4.0/5.0 stars **Reviewed by:** Cody S. | Marketing Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I like how fast and efficient the Salesforce Platform is. I also appreciate the detailed analytics, which give me the ability to stay on top of my metrics and see where I’m pacing toward my goals. The seamless integration with other tools, like Gong Engage, is also something I enjoy. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I think Salesforce Platform could be more intuitive. The notes feature should allow bullet points and be easier for inserting things. Note-taking could be improved by allowing more than just plain text. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I use Salesforce Platform for lead management, activity tracking, relationship management, data consolidation, and reporting. It provides detailed analytics, letting me stay on top of my metrics and pace towards my goals. ### 42. A modern, everyday platform for everyday needs **Rating:** 5.0/5.0 stars **Reviewed by:** Carlos A G. | Solution consultant , Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** This platform has enabled us to centralize our business information, leads, and activity logs quickly and efficiently. Additionally, its ability to integrate with other tools has been a significant advantage. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Due to the number of modules, it is sometimes difficult to move between each one of them. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Keeping track of activities and associating them with opportunities and leads has been very productive, providing me with a visual overview of my status and that of my team. ### 43. Single Source of Truth for Customer Management **Rating:** 5.0/5.0 stars **Reviewed by:** George C. | Account Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I like how easily the Salesforce Platform connects with all apps, allowing me to get communication together in one point. It's great to see what is working in terms of messaging, what reps are doing well, and how to do that for myself. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Some parts of Salesforce Platform can feel a little outdated in terms of the software side because it's such a complex system with many parts leading into it. However, it's constantly evolving and changing. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I use Salesforce Platform to track customer communications and manage deals. It serves as a single point of truth for all conversations, KPIs, activities, and sales performance, streamlining data tracking and reporting for the team. ### 44. Salesforce the way to track and be a wayfinder **Rating:** 4.0/5.0 stars **Reviewed by:** Valentina L. | Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Salesforce, it's the new way to avoid unnecessary processes and avoid escalations between the clients and us, its easy to use since the information is clear to reach and the order of the procees is intuitive, when you are implementing the app you not need plenty of time to get it, since track the interactions improves how we suport our team, improves the customes support, also since helps to track you will needed as daily tool, and it is very easy to conect with other tools, the integration is easy. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** What i don't like about Salesforce is related to how it looks, the colors, and the structure of the page are not easy to get. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforces help us to track healthcare interactions and manage better how we manage the details of the members and how we can avoid making the same processes and how we can improve our systems. ### 45. Comprehensive Data Management and Customization—Salesforce Exceeds Expectations **Rating:** 5.0/5.0 stars **Reviewed by:** Mohd A. | Revenue Operations Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** October 29, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Some great features of Salesforce are - 1. Salesforce platform manages all sort of data like leads, accounts and opportunities. 2. Reporting allows a user to look on the specific dataset by using different filters in the reports. 3. Dashboard feature is helpful in looking at multiple metrics of a unique record or set of records. 4. Customise flows helps in creating flows and triggers as per the business needs and requirement. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Nothing i can think of now. Very much satisfied. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** One stop, centralised database that stores data of all types like accounts, contacts and opportunities. Working in revops role the dashboard features helps in tracking the performance metrics of BDRs, AMs and AEs. ### 46. Streamlined Ticket Management, Challenging Setup **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I like that Salesforce Platform allows me to send in data from multiple sources, whether it's internal or in real time. It lets me update data at a refined frequency and offers rule base access for multiple scenarios. It also proves useful because support agents can access additional information about customer interactions, like trading behavior and past attributes, which are integrated into the Salesforce ecosystem on an updated frequency. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I don't like that it requires a Salesforce partner to get it set up. The setup process is very difficult and can definitely be improved. The setup and customization process for Salesforce should be automated, and I shouldn't have to pay a Salesforce agency on top of the price I'm already paying for integration. The integration should be doable with my own developers without requiring someone trained on Salesforce systems. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I use Salesforce Platform to manage customer tickets from various channels. It helps assign ticket numbers, manage the team, and provide agents with necessary data to resolve issues efficiently. ### 47. My Experience about Salesforce Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Manikya A. | Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** July 31, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** What I like best about Salesforce Platform is that its low-code/no -code tools like flow builder allows developers to build apps and automated workflows. The AppExchange has already a lot of pre-built apps and integrations which can be easily downloaded and the functionalities can be easily extended without building from scratch **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** There is nothing as such which I dislike about Salesforce Platform **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** We use Salesforce Platform in our organization as a data managment tool. The Agentforce/Einstein has given the AI capabilities to the platform which helps to complete the tasks very easily. The Low code solutions like Flow Builder helps developers to easily build apps/automated workflows without much difficulty in coding. The Platform is easily understandable and easy to use as there are a lot of Trailhead modules to make us understand in a very simple manner. The integration with Visual Studio code is helping development and deployment. ### 48. Powerful Platform with Great Flexibility and a Steep Learning Curve **Rating:** 5.0/5.0 stars **Reviewed by:** Samir S. | Associate Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** What I really like about Salesforce is how it brings everything together in one place — data, automation, and user experience. It’s highly customizable, yet still structured enough to maintain consistency across large teams. I also like how quickly you can build and deploy apps using tools like Lightning and Flow without needing heavy backend work. It’s a great mix of flexibility and reliability. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** While Salesforce is powerful and feature-rich, it can sometimes feel a bit complex, especially when configuring advanced automation or permissions. There are times when even small customizations require multiple steps or navigating through several settings. Also, performance can slow down slightly when handling very large datasets. That said, once you get familiar with its structure, these challenges become manageable. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce makes it easier to manage all our customer data and workflows in one place. I don’t have to switch between tools anymore, and automation saves a lot of time on repetitive tasks. It also helps the team stay on the same page with real-time updates and reports. ### 49. Set the highest standards for professional development and training with Salesforce features. **Rating:** 5.0/5.0 stars **Reviewed by:** Thorsten B. | Database Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I have a very positive and favorable opinion of Salesforce's digital resources and features because this work platform has provided me with high standards of quality for the execution and development of my organization's virtual projects, while also allowing me to provide effective and professional training to my team. In addition, Salesforce is ideal for updating your IT processes, it works with innovative and advanced technology that will allow you to modernize your operations and work processes in a short time. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I have nothing bad to say about Salesforce, I think it is a high quality work platform that offers great technical performance for all types of digital processes. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** My organization's technical activities and processes are completed with total efficiency thanks to the use of Salesforce's digital resources, this platform has allowed us to eliminate errors from our activities and enhance our technical capabilities and skills. ### 50. Powerful CRM with Flexibility, Needs Better Onboarding **Rating:** 4.5/5.0 stars **Reviewed by:** Anju P. | BI analyst, Enterprise (> 1000 emp.) **Reviewed Date:** March 15, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I appreciate how Salesforce Platform centralizes all customer data and workflow processes, which has streamlined our lead tracking and improved team collaboration. I value its powerful automation tools like workflow rules and process builders, which handle repetitive tasks efficiently. The customizable dashboards and reports provide clear insights into sales performance, revenue trends, and customer interactions, enhancing decision-making accuracy. Salesforce Platform's integration capabilities with other essential tools in our workflow ensure seamless operations without constant platform switching. Additionally, its flexibility and scalability make it ideal for our growing business needs, allowing it to adapt as we evolve. The active community support and ongoing updates assure me that the platform will continue to improve. The intuitive nature of configuring workflows and reports post-initial setup further enhances workflow efficiency. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I find the initial setup and configuration process of Salesforce Platform to be quite complex and overwhelming, especially for new users. While the platform is extremely powerful, getting everything set up exactly as desired can be daunting. I believe that more detailed and streamlined onboarding, including guided templates, would make it much easier to get started without spending excessive time figuring out the setup. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I use Salesforce Platform to centralize customer data and automate sales workflows, enhancing team collaboration and reducing manual tasks. It improves reporting accuracy and accelerates decision-making while saving time. ## Salesforce Headless 360 Platform (formerly Salesforce Platform) Discussions - [What are the essential Salesforce Platform features a beginner should learn to improve customer relationship management?](https://www.g2.com/discussions/what-are-the-essential-salesforce-platform-features-a-beginner-should-learn-to-improve-customer-relationship-management) - 5 comments, 2 upvotes - [What is Salesforce Mobile used for?](https://www.g2.com/discussions/what-is-salesforce-mobile-used-for) - 1 comment, 1 upvote - [What all functionalities can be used via Salesforce?](https://www.g2.com/discussions/what-all-functionalities-can-be-used-via-salesforce) - 2 comments, 1 upvote - [How do I create a test environment in Salesforce?](https://www.g2.com/discussions/how-do-i-create-a-test-environment-in-salesforce) - 1 comment, 1 upvote - [What is the Salesforce Mobile App?](https://www.g2.com/discussions/what-is-the-salesforce-mobile-app) - 2 comments, 1 upvote - [View Salesforce Headless 360 Platform (formerly Salesforce Platform) pricing details and edition comparison](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-27+14%3A54%3A37+-0500&secure%5Bsession_id%5D=2229fd55-576b-4784-9ed9-5471151f8651&secure%5Btoken%5D=d93334bf13b765a1e76c8638bda26d94ae64608a6cd705655378fc0d5a6794e9&format=llm_user) ## Salesforce Headless 360 Platform (formerly Salesforce Platform) Integrations - [6sense Sales Intelligence](https://www.g2.com/products/6sense-sales/reviews) - [AB Tutor](https://www.g2.com/products/ab-tutor/reviews) - [Adobe Marketo Engage](https://www.g2.com/products/adobe-marketo-engage/reviews) - [Agentforce Marketing (formerly Salesforce Marketing Cloud)](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 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[Chargebee](https://www.g2.com/products/chargebee/reviews) - [Chorus by ZoomInfo](https://www.g2.com/products/chorus-by-zoominfo/reviews) - [ChurnZero](https://www.g2.com/products/churnzero/reviews) - [Clari](https://www.g2.com/products/clari/reviews) - [Claude](https://www.g2.com/products/claude-2025-12-11/reviews) - [Clay](https://www.g2.com/products/clay-com-clay/reviews) - [Cognism](https://www.g2.com/products/cognism/reviews) - [Conga Composer](https://www.g2.com/products/conga-composer/reviews) - [Copper](https://www.g2.com/products/copper/reviews) - [Crossbeam](https://www.g2.com/products/crossbeam/reviews) - [CTI Connector](https://www.g2.com/products/cti-connector/reviews) - [Data Studio](https://www.g2.com/products/data-studio/reviews) - [Demandbase One](https://www.g2.com/products/demandbase-one/reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) - [Docs Made Easy](https://www.g2.com/products/docs-made-easy/reviews) - [Docusign](https://www.g2.com/products/docusign/reviews) - [Docusign CLM](https://www.g2.com/products/docusign-clm/reviews) - [Dotdigital](https://www.g2.com/products/dotdigital/reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) - [Everstage](https://www.g2.com/products/everstage/reviews) - [Expedite Commerce](https://www.g2.com/products/expedite-commerce/reviews) - [FellowshipOne GO Complete](https://www.g2.com/products/fellowshipone-go-complete/reviews) - [Fivetran](https://www.g2.com/products/fivetran/reviews) - [FluentCRM](https://www.g2.com/products/fluentsoft-inc-fluentcrm/reviews) - [Fluent Forms](https://www.g2.com/products/fluent-forms/reviews) - [FormAssembly](https://www.g2.com/products/formassembly/reviews) - [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - [Git](https://www.g2.com/products/git/reviews) - [GitHub](https://www.g2.com/products/github/reviews) - [Givebutter](https://www.g2.com/products/givebutter/reviews) - [GoFundMe Pro](https://www.g2.com/products/gofundme-pro/reviews) - [Gong](https://www.g2.com/products/gong/reviews) - [Google Authenticator](https://www.g2.com/products/google-authenticator/reviews) - [Google Cloud Console](https://www.g2.com/products/google-cloud-console/reviews) - [Google Meet](https://www.g2.com/products/google-meet/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [GTM Workspace - Powered by ZoomInfo](https://www.g2.com/products/gtm-workspace-powered-by-zoominfo/reviews) - [HoduCC - Call Center Software](https://www.g2.com/products/hoducc-call-center-software/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Ingenium](https://www.g2.com/products/ingenium/reviews) - [InsideSales](https://www.g2.com/products/insidesales/reviews) - [intalk.io](https://www.g2.com/products/intalk-io/reviews) - [Intuit Mailchimp Email Marketing](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews) - [iWave](https://www.g2.com/products/iwave/reviews) - [Jiminny](https://www.g2.com/products/jiminny/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Jotform](https://www.g2.com/products/jotform/reviews) - [Jurist](https://www.g2.com/products/jurist/reviews) - [Juro](https://www.g2.com/products/juro/reviews) - [LinkedIn Premium](https://www.g2.com/products/linkedin-premium/reviews) - [LinkedIn Sales Navigator](https://www.g2.com/products/linkedin-sales-navigator/reviews) - [LinkSquares](https://www.g2.com/products/linksquares/reviews) - [Lusha](https://www.g2.com/products/lusha/reviews) - [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) - [Marketo-Based Systems for Growth-Driven Marketing & Sales Teams](https://www.g2.com/products/marketo-based-systems-for-growth-driven-marketing-sales-teams/reviews) - [MCUBE IVRS](https://www.g2.com/products/mcube-ivrs/reviews) - [Microsoft Dynamics 365 Business Central](https://www.g2.com/products/microsoft-microsoft-dynamics-365-business-central/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [MuleSoft Anypoint Platform](https://www.g2.com/products/mulesoft-anypoint-platform/reviews) - [MuleSoft Automation](https://www.g2.com/products/mulesoft-automation/reviews) - [MultiSync Made Easy](https://www.g2.com/products/multisync-made-easy/reviews) - [Natterbox](https://www.g2.com/products/natterbox/reviews) - [Navan (Formerly TripActions)](https://www.g2.com/products/navan-formerly-tripactions/reviews) - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - [NiceJob](https://www.g2.com/products/nicejob/reviews) - [Nooks](https://www.g2.com/products/nooks/reviews) - [Notion](https://www.g2.com/products/notion/reviews) - [Oracle Database](https://www.g2.com/products/oracle-database/reviews) - [Oracle PeopleSoft](https://www.g2.com/products/oracle-peoplesoft/reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) - [PayPay](https://www.g2.com/products/paypay/reviews) - [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) - [Plivo](https://www.g2.com/products/plivo/reviews) - [Proshort](https://www.g2.com/products/proshort/reviews) - [Quickbase](https://www.g2.com/products/quickbase/reviews) - [QuotaPath](https://www.g2.com/products/quotapath/reviews) - [RentalMan ERP](https://www.g2.com/products/rentalman-erp/reviews) - [Revenue.io](https://www.g2.com/products/revenue-io/reviews) - [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews) - [Salesforce Backup & Recover](https://www.g2.com/products/salesforce-backup-recover/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [SalesIntel](https://www.g2.com/products/salesintel/reviews) - [Salesloft](https://www.g2.com/products/salesloft/reviews) - [SAP ECC](https://www.g2.com/products/sap-ecc/reviews) - [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) - [Shift Admin, a QGenda Company](https://www.g2.com/products/shift-admin-a-qgenda-company/reviews) - [Sign Made Easy](https://www.g2.com/products/sign-made-easy/reviews) - [SiteLink Web Edition](https://www.g2.com/products/sitelink-web-edition/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews) - [Slate by Technolutions](https://www.g2.com/products/slate-by-technolutions/reviews) - [Sprout Social](https://www.g2.com/products/sprout-social/reviews) - [storEDGE](https://www.g2.com/products/storable-storedge/reviews) - [Stripe Connect](https://www.g2.com/products/stripe-connect/reviews) - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews) - [Sync Made Easy](https://www.g2.com/products/sync-made-easy/reviews) - [Tableau](https://www.g2.com/products/tableau/reviews) - [TallyPrime](https://www.g2.com/products/tallyprime/reviews) - [Tealium](https://www.g2.com/products/tealium-2026-07-21/reviews) - [Terret.ai](https://www.g2.com/products/terret-ai/reviews) - [Tikit](https://www.g2.com/products/cireson-tikit/reviews) - [Trackunit](https://www.g2.com/products/trackunit/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [Ubona Contact Center Solution](https://www.g2.com/products/ubona-contact-center-solution/reviews) - [Universe](https://www.g2.com/products/universe/reviews) - [Vanta](https://www.g2.com/products/vanta/reviews) - [WebAssign](https://www.g2.com/products/webassign/reviews) - [Windows 11](https://www.g2.com/products/windows-11/reviews) - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) - [Xero](https://www.g2.com/products/xero/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - [Zoom Events and Webinars](https://www.g2.com/products/zoom-events-and-webinars/reviews) - [ZoomInfo DaaS](https://www.g2.com/products/zoominfo-daas/reviews) - [Zoom Phone](https://www.g2.com/products/zoom-zoom-phone/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## Salesforce Headless 360 Platform (formerly Salesforce Platform) Features **Data Masking** - Sensitive Fields - Dynamic Masking - Static Masking - Consistent Masking - Random Masking **Administration** - Application Deployment - Native Deployment - Data Security - Access Control - Scalability - Lifecycle Management **Administration** - Policy, User, and Role Management - Approval Workflows - Automated Provisioning - Bulk Changes - Centralized Management - Self-Service Access Requests **Functionality** - Data Migration - Data Variety - Alerts and Logging - Data Replication **Functionality** - Dashboard - Reporting - Integrations - End-user management - Audit trails - APIs - Mobile SDK - Customizable design - Server-side storage **Functionality** - Self-registration and self-service - Authentication - Scalability - Consent and preference management - Social login - Customer data linking **Functionality** - User provisioning - Password manager - Single Sign-on - Enforces policies - Authentication - Multi-factor authentication **Management** - Configuration Management - Access Control - Orchestration **Functionality** - App complexity - App Variety - Customized Branding - Application Templates **Functionality** - Ease of Use - File Management - Multi-Language Support - Customization - Straight-Out-the-Box Functionality - Help Guides - Patching & Updates **Agentic AI - Software Testing** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Application Design** - UI Code Extending - Programming Code Extending - Customized Branding - Application Templates - Workflows **Development** - Application Deployment - Development Tools - Development Environment - Language Support - Testing **User Interface Design** - WYSIWYG Editor - Customized Branding - App Templates - Workflow Management **Compliance** - Access Management - At-Risk Analysis - DLP Configuration - Sensitive Data Compliance **Automation** - Workflow Automation - Workflow Mapping - Real-Time Updates **Functionality** - Multi-Factor Authentication - Single Sign-On - BYOD support - Password Vault - Centralized management - Role-based security - Live notifications - Live session recording & playback - Hide passwords - Temporary, time-limited privilege **Management** - Backup and Recovery - Integration Variety - Access and Security - Real time Monitoring ** Type** - On-premises solution - Cloud-solution **Functionality** - Automation - Integrations - Extensibility **Data Control** - Data Migration - Data Synchronization - Data Security **AI Authentication Risk Management - Customer Identity and Access Management (CIAM)** - Adaptive MFA - Anomaly Detection - Fraudulent Login Detection - Adaptive Authentication Policies - Risk-Based Authentication **Data Control** - Data Migration - Data Synchronization - Data Security **Database** - Database Management - Analytics - Auto Scaling - Backup / Recovery - Storage **Data Control** - Data Migration - Data Synchronization - Data Security **Administration** - Database Management - Deduplication - Backup - API / integrations **Development** - Application Templates - UI Code Extending - WYSIWYG Editor - Collaborative Development **Monitoring** - Audit Logging - Activity Logging - Anomaly Detection ** Reporting** - Tracking - Reporting - Access & Permission Change Reporting - Compliance & Audit Trail Export **Security** - Data Protection **Processes** - Pipeline Control - Workflow Visualization - Continuous Deployment **Agentic AI - Drag and Drop App Builder** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **AI Biometric & Behavioral Analysis - Customer Identity and Access Management (CIAM)** - Behavioral Biometric Analysis - Liveness Detection **Publishing** - Application Deployment - Platform Compatability - Lifecycle Management **Infrastructure** - Networking - Virtual Machines - Security **Publishing** - Application Deployment - Platform Compatibility - Lifecycle Management **Security ** - Multi-Factor Authentication - Data Transport - Data Types - Security Tools **Reporting** - Audit log - Reporting **Agentic AI - Low-Code Development Platforms** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - No-Code Development Platforms** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - Cloud Migration** - Autonomous Task Execution - Multi-step Planning - Decision Making **Authentication & Authorization - Identity and Access Management (IAM)** - Adaptive & Contextual Access Control **AI Context-Aware Security Controls - Customer Identity and Access Management (CIAM)** - Account Recovery Assistants - Constraint Enforcement **Administration & Governance - Identity and Access Management (IAM)** - Identity Lifecycle Management - Self‑Service Account Management **Generative AI - Identity and Access Management (IAM)** - AI‑Driven Access Anomaly Detection - Automated Policy Tuning - Predictive Role Recommendations ## Top Salesforce Headless 360 Platform (formerly Salesforce Platform) Alternatives - [Quickbase](https://www.g2.com/products/quickbase/reviews) - 4.5/5.0 (1,528 reviews) - [Claris FileMaker](https://www.g2.com/products/claris-filemaker/reviews) - 4.5/5.0 (495 reviews) - [Nintex](https://www.g2.com/products/nintex-nintex/reviews) - 4.3/5.0 (1,272 reviews)