--- title: Salesforce Headless 360 Platform (formerly Salesforce Platform) Reviews meta_title: 'Salesforce Headless 360 Platform (formerly Salesforce Platform) Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 4008 reviews by the users' company size, role or industry to find out how Salesforce Headless 360 Platform (formerly Salesforce Platform) works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 4008 scale: '5' date_modified: '2026-07-18' parent_category: name: Development url: https://www.g2.com/categories/development --- # Salesforce Headless 360 Platform (formerly Salesforce Platform) Reviews **Vendor:** Salesforce **Category:** [Cloud Platform as a Service (PaaS) Software](https://www.g2.com/categories/cloud-platform-as-a-service-paas) **Average Rating:** 4.5/5.0 **Total Reviews:** 4,008 ## About Salesforce Headless 360 Platform (formerly Salesforce Platform) Salesforce's Agentforce 360 Platform helps IT and security teams innovate fast, deploy securely, and protect their data. With our development and security tools built into the entire agent and app lifecycle on Salesforce, organizations can dive into AI innovation without compromising on security and compliance. And by building on Salesforce, development teams get a head start on AI projects by using the apps, workflows, data streams, and agents they've already built. Developers can develop agents and apps quickly, securely, and reliably, and IT can customize and extend Salesforce across the enterprise. And every customer can protect their data with security and compliance. ## Salesforce Headless 360 Platform (formerly Salesforce Platform) Pros & Cons **What users like:** - Users appreciate the **ease of use** with Salesforce Headless 360, facilitated by its practical training and supportive community. (1639 reviews) - Users value the **flexibility and automation capabilities** of Salesforce Headless 360 Platform for seamless data management. (799 reviews) - Users appreciate the **easy customization** of Salesforce Headless 360 Platform, tailored perfectly for diverse institutional needs. (654 reviews) - Users appreciate the **high customizability** of Salesforce Headless 360 Platform, easily adapting it to diverse educational needs. (651 reviews) - Users appreciate the **extensive customization options** , enhancing their campaign-building experience and meeting diverse business needs. (630 reviews) - Integrations (573 reviews) - Flexibility (545 reviews) - Customer Management (539 reviews) - Users appreciate the **extensive features** of Salesforce Platform, effectively tailoring reports and data to their business needs. (529 reviews) - Easy Integrations (494 reviews) **What users dislike:** - Users often face a **steep learning curve** with Salesforce Headless 360 Platform, which can feel overwhelming for new users. (574 reviews) - Users find the **complexity** of Salesforce Headless 360 Platform to be a significant barrier, particularly for smaller businesses. (525 reviews) - Users highlight the **high cost of ownership** and complexity, making it challenging to manage and learn. (469 reviews) - Users find the **difficult learning** curve of Salesforce Headless 360 Platform challenging, needing significant time and effort to master. (413 reviews) - Users feel Salesforce Headless 360 Platform lacks **certain features and can be overwhelming** due to its complexity. (412 reviews) - Learning Difficulty (390 reviews) - Limitations (370 reviews) - Pricing Issues (354 reviews) - Limited Customization (336 reviews) - Limited Features (318 reviews) ## Salesforce Headless 360 Platform (formerly Salesforce Platform) Reviews ### 1. Powerful Access Control, but Profile Management Needs Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The best thing is about how finely you can restrict and provide access to users and decide what they can do with the data. Now with Agentforce, the complexity of understanding why someone cannot perform a task has become so easy. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The need to get rid of profile is much needed as it gets confusing and should only work with permission sets. And removal of workflows and process builder by making it mandatory to migrate to flows as it is a much stronger tool. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** From a technical perspective, it provides low-code and pro-code tools — like Flow Builder, Apex, Lightning Web Components, and API integrations — to quickly build scalable, secure, and customized applications without needing to manage infrastructure. ### 2. Comprehensive Platform for Business Needs, Though a Bit Pricey **Rating:** 5.0/5.0 stars **Reviewed by:** Chethan S. | Chief Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Its best platform to cater all your needs either be sales, service or any other business problems. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Its bit pricey as of now, but we need to look at the value its adding. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** All type of business problems are being resolved by this. ### 3. Best CRM for all Business Needs **Rating:** 5.0/5.0 stars **Reviewed by:** Vikash C. | Analyst Business and marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Salesforce CRM has lot more features and functionality any business can think off. It his highly customizable low code platform which makes it easy to adopt as per business process needs. Customer support is good and we use it very frequently. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It's is expensive for smaller business rather then other crm **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** End to End Business process management. ### 4. Transformative CRM with Analytics Powerhouse **Rating:** 4.5/5.0 stars **Reviewed by:** rishi d. | Animator **Reviewed Date:** October 16, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I appreciate Salesforce's robust CRM capabilities, which have been indispensable for tracking client and customer data over our seven to eight years of use. The platform's out-of-the-box solutions fit our needs perfectly. I also find Einstein Analytics and Tableau very useful for data visualization, enhancing our ability to manage and analyze information effectively. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** No it’s all good **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I use Salesforce to manage client data effectively, track sales, and leverage Einstein Analytics and Tableau for visualization, enhancing data management and insights. ### 5. Great Potential for Business Connectivity, but Deployment Can Be Complex **Rating:** 4.5/5.0 stars **Reviewed by:** Javier M. | Chief Digital and CRM Officer, Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Has a huge potencial to connecy people for business but also, to create New business capacilities **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It can be complex to deploy projects when you already have other core systems running in the production environment. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Connect marketing efforts (MQL) with business objectives (SQL). ### 6. Powerful Customization with Salesforce, but Beware of Complexity and Costs **Rating:** 5.0/5.0 stars **Reviewed by:** Pallavi G. | Lead Developer, Hospital & Health Care, Enterprise (> 1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The Salesforce Platform offers powerful customization and automation — from Flows to Apex and LWCs enabling you to build tailored business solutions, integrate data seamlessly, and deliver smarter customer experiences without heavy infrastructure setup. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Complex configurations can sometimes lead to performance issues. Deployment between environments is time-consuming, and licensing or feature costs can escalate quickly. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce centralizes customer, sales, and service data into one platform automating workflows, improving collaboration, and providing real-time insights that boost productivity and decision-making across teams. ### 7. Perfect Connections, Efficient CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 11, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I like that Salesforce Platform can connect with other platforms, such as Sales Navigator, Lusha, and 6sense, among others. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Sometimes there is difficulty in understanding when to switch to a classic Salesforce or other versions of Salesforce that exist. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I use Salesforce Platform as a CRM to store and optimize customer information, including actions like calls and emails, ensuring that the team can access it regardless of internal changes in the teams. ### 8. Salesforce through and through **Rating:** 5.0/5.0 stars **Reviewed by:** Eric C. | Manager, Business Applications, Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I have my entire career to thank the Salesforce Platform for. Ease of use. Ability to influence the business and CHANGE the business **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I dislike that they dont get enough credit for their enhancements. This is a huge corp that makes great strides annually. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Ease of changing the business and adapting to evolving corporate needs. ### 9. Salesforce reviews **Rating:** 4.0/5.0 stars **Reviewed by:** Yogesh U. | Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It’s really easy to use and hi is really interactive and helpful **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The page performance is slow sometimes and ept doesn’t help in getting the right value **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** We are trying to help our internal advisers in their day to day life ### 10. The Ultimate Source of Truth for Seamless Data Access **Rating:** 5.0/5.0 stars **Reviewed by:** Rajat G. | Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It serves as the single source of truth for the organization, making it very easy to find data across different cross-functional teams. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The main issue is its cost. Because of the price, not every organization is able to access it. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** It is helping to automate manual processes. ### 11. Efficient Data Management and Integration, but Data Cloud Access Needs Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Aashish T. | Enterprise (> 1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Salesforce offers unified customer data management and provides clear visibility for both Sales and Service teams. It is also easy to integrate various enterprise tools with Salesforce, which enhances overall efficiency. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** This tool is useful for utilizing the Agentic interface to gain access to or a license for Data Cloud. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** This product addresses the challenge of needing several different tools for data parsing and retention. Its security features are also preferable to relying on third-party security solutions. ### 12. It is amazing! **Rating:** 5.0/5.0 stars **Reviewed by:** Shubhank S. | Support Analyst, Logistics and Supply Chain, Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I like how easy it is to work on salesforce as a CRM. I can maintain records of my conversations with clients, log their account details accurately. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Sometimes it crashes automatically and logs you after 30 minutes but I guess thats for the best **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** It help me centralize all the client data at one place and also automates lead tracking for my sales. It got so many automations which actually helps me communicate better with the customers. ### 13. Salesforce Platform Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2024 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Salesforce has user-friendly interface that includes personalized and custom dashboards. salesforce is easy to understand and does not require much coding. slaesforce provides comunity support where we can communicate with other trailblazer and get a ans of our problems or questions. when we talk about Integration with third-party application, there comes saleforce first in mind as it uses open APIs and lower-code integration tool. as well as salesforce is easy to implemnt. I use salesforce platform almost everyday. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** sometimes it's take too much time to load new pages or reflact changes that we have made. sometimes community supports takes longer time to reicieve answer from **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** First of all as we all know salesforce is number one CRM, and as it's a cloud base it's easy to handle data from everywhere by just log in to our org. it provides sales pipeline so that we can easily keep track on our sales cycle and grow our bussiness. ### 14. Powerful and Versatile Platform for Business Solutions **Rating:** 5.0/5.0 stars **Reviewed by:** SANJEET M. | Developer, Enterprise (> 1000 emp.) **Reviewed Date:** August 03, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** What I like best about the Salesforce Platform is its ability to rapidly build and customize applications with clicks or code. The low-code tools, powerful automation with Flows, and seamless integration capabilities make it incredibly efficient for delivering business value. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** One thing I dislike about the Salesforce Platform is that it can get complex quickly, especially when dealing with limits, governor constraints, and multiple automation running in parallel. Also, licensing costs can be high for small businesses. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce Platform is helping solve challenges around data centralization, process automation, and cross-team collaboration. It allows me to build scalable solutions that streamline workflows, reduce manual tasks, and improve overall productivity—saving time and increasing business efficiency. ### 15. Salesforce Developer **Rating:** 5.0/5.0 stars **Reviewed by:** shayan k. | Salesforce Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2023 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Easy to learn .Best Thing for me is Agentforce. and Data cloud **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** As i have 2 years of experience as a Salesforce dev. I don't think there is any thing to dislike **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce Platform connects data, automates processes, and enables innovation withhout deep codingg whichhh means faster decision,higghher productivity, and better customer experience. ### 16. Effortless CRM with Vast Capabilities **Rating:** 4.5/5.0 stars **Reviewed by:** Apoorv K. **Reviewed Date:** October 16, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I appreciate Salesforce for its great CRM capabilities, which make it easy for businesses to maintain their sales and service operations. It's straightforward to set up and easy to use. Features like Velocity, Omni Studio, and Agentforce are very helpful, and its flexibility and integration ease are significant benefits. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I probably would like to see a reduction in Salesforce's licensing cost. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce streamlines sales and service operations across various industry clouds, enhancing business efficiency and flexibility. ### 17. salesforce good for big projects **Rating:** 3.5/5.0 stars **Reviewed by:** sellah s. | Data Quality Control Lead, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** its capacity to hold more customers and projects easy tracking real time updates and reports/dashboards **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** it requires high experience to use does not integrate with other open source softwares **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** streamlines workflows, improves collaboration, and offers tools for building custom apps to make businesses more efficient. ### 18. Dated UI, Limited Integration **Rating:** 0.5/5.0 stars **Reviewed by:** Hamdy A. | Assistant Director Of Admission , Enterprise (> 1000 emp.) **Reviewed Date:** January 13, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I like the potential of Salesforce Platform. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The Salesforce Platform seems dated and old to navigate. Additionally, I've had issues with connecting it to Outlook, as it always disconnects from emails. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** n/a ### 19. Easy App Creation, But Volume Limits Can Be Restrictive **Rating:** 4.0/5.0 stars **Reviewed by:** Jayesh B. | Application Systems Architect, Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Getting started is very straightforward. You can rapidly create apps ranging from simple to moderately complex, all without needing to write much or any code. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Handling large volumes can be difficult, especially when dealing with governor limits. This presents a significant challenge. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Developing applications is fast thanks to the use of configuration and low-code tools. We have created several single-page apps that help us collect data and produce reports and dashboards based on that information. ### 20. Game-Changer for Customer Management and Sales Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Erika F. | Risk Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** May 20, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Salesforce brings everything together in one place—customer data, sales insights, workflows, and automation. I love how customizable it is and how it helps teams stay aligned and productive with real-time updates and dashboards. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The platform can be overwhelming at first due to its complexity and wide range of features. Some tasks require a steep learning curve or admin support, which can slow things down for new users. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce solves the challenge of managing customer relationships and sales processes in a centralized, organized way. It helps me track leads, monitor sales pipelines, and automate routine tasks, which saves time and improves accuracy. This leads to better customer engagement and more efficient teamwork. ### 21. The best CRM to chose for your business **Rating:** 5.0/5.0 stars **Reviewed by:** Yashika T. | AM, Enterprise (> 1000 emp.) **Reviewed Date:** September 18, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Salesforce platform is one of the best CRM that I’ve ever worked upon in my life. So basically, it gives me an exposure to generate leads and to convert them into Admission on a single page. I have sales platform to keep all my data secure and in place. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** There is nothing I dislike about this platform **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** The problem that sales was platform is using for me is to maintain my data under one roof. It keeps my data masked as well so it is only visible to support. ### 22. Wonderful CRM Platform for Business—Easy to Handle **Rating:** 5.0/5.0 stars **Reviewed by:** Radheshyam B. | Information Technology System Network Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It's a wonderful crm platform for business and ease to handedly **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Limitation some length email sending and licence price very high **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Ease to use and standerd module and drag down ### 23. Powerful Customization for All, at an Enterprise Price Point **Rating:** 5.0/5.0 stars **Reviewed by:** Shalimar C. | Database Architect & Marketing Lead, Health, Wellness and Fitness, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Out of the box capabilities and customization options. As a developer, the options are almost limitless, and even for non-developers, the customization power cannot be matched by another product. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It can be cost prohibitive in some situations, but appropriately so for an enterprise solution. ROI is almost always there, regardless. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce solves challenges with unifying teams into a single platform where different personas and audiences can get a tailored experience from a common data set. ### 24. User-Friendly Platform with Room for UI Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Archana M. **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I love that Salesforce Platform is incredibly user-friendly, making it accessible even for those new to software. Its smooth interface allows anyone to quickly gain hands-on experience. The platform facilitates a seamless and efficient workflow, while features like agent force and custom object creation are straightforward and easy to use. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I find the user interface unclear, which could be improved for better clarity. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I find Salesforce user-friendly, allowing quick learning and smooth, efficient workflow management. ### 25. Great product, custom objects need connections **Rating:** 5.0/5.0 stars **Reviewed by:** Chris A. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Its an all in one place for sales pipeline Management which is what we need **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Its very hard to customize and a lot of features dont work with custom objects **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Its a great solution for pipeline management ### 26. Excels services **Rating:** 5.0/5.0 stars **Reviewed by:** Jason A. | Team Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The interface is great, and I haven't encountered any issues while using it. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** There’s nothing to dislike about the platform. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce Platform solves key problems like data silos, manual workflows, and lack of visibility into customer interactions. By centralizing customer data and automating processes, it improves collaboration across teams, reduces errors, and saves time. For me, this means I can focus more on delivering value to customers and driving growth, rather than spending time on repetitive tasks or struggling with disconnected systems. ### 27. Salesforce CRM review **Rating:** 4.0/5.0 stars **Reviewed by:** Kian K. | Digital Marketing Consultant - Freelance, Enterprise (> 1000 emp.) **Reviewed Date:** September 18, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Really powerful CRM with a lot of customisation that can be done, It's better for bigger teams as you usually need a CRM Coordinator as it's more complex than some other vendors, which might be better for smaller teams or startups **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It's a bit hard to teach to people who havent used it before, so it has a learning curve compared to other CRMs with more user friendly UI/UX **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** CRM Mainly, aswell as Omni-channel integration which allows us to contact customers via different platforms from a centralized software. ### 28. Salesforce Platform Review 2025: Unmatched Power, Flexibility, and Cost Caveats **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Writing and Editing | Enterprise (> 1000 emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The best thing about the Salesforce platform is its ability to let anyone rapidly build powerful apps and automate business processes with minimal coding, thanks to intuitive drag-and-drop tools and pre-built components. This low-code approach boosts productivity, shortens development cycles, and enables both technical and non-technical users to create solutions that precisely fit their needs, all while leveraging strong data integration and enterprise-level security. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** High cost and complex pricing: Licensing, subscription fees, add-ons, and premium features can make Salesforce expensive, especially for small and medium businesses. Steep learning curve: Despite low-code tools, the platform is complex, requiring substantial training and often expert help for customization and effective use. Customization challenges: Tailoring the system usually needs technical expertise (coding skills), which can limit no-code users and increase reliance on costly developers or consultants. Integration difficulties: Setting up and maintaining seamless integrations with other systems can be time-consuming and complex, sometimes requiring middleware or extra resources. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** It helps in managing and tracking client information and updates. ### 29. The best CRM and 360 degree Cloud **Rating:** 5.0/5.0 stars **Reviewed by:** Sparsh G. | Associate Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It is a great platform of SaaS, which is a complete solution for any business to handle their end-to-end work very easily. Also the best part of this is that it is point and click by which client is also understand a lot of things. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Sometimes it takes a little more time in updating the configurations things. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** It solving a complete business problem and help them to run there business in one platform from lead to opportunity close ### 30. Effortless Navigation and Seamless Customer Engagement **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica L. | Quality coordinator, Information Services, Enterprise (> 1000 emp.) **Reviewed Date:** December 09, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I like how easy it is to navigate through the tabs and access of information provided when working with customer engagement for example live chat **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** nothing in particular it seems to be a great tool to use **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** having the ability to use it for customer support services ### 31. The CRM to have **Rating:** 5.0/5.0 stars **Reviewed by:** Artyom C. | Deal Execution Analyst, Marketing and Advertising, Enterprise (> 1000 emp.) **Reviewed Date:** July 31, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Having used salesforce for the last couple of years and being within revops, it has pretty much all of the capabilities to run any type of business **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It can be quite daunting at the beginning as there are a lot of elements that come into play if you don't have any CRM experience **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** We integarate a lot of othert different apps into Salesforce which then allows us to use it and interact as needed ### 32. Reliable Salesforce with Great Slack Integration Enhances Daily Workflow **Rating:** 4.0/5.0 stars **Reviewed by:** Rachel H. | Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Salesforce is tried and true. They have cultivated user feedback over the years and used it to make incremental improvements that improve our day to day experience. I also love the partnership and integration with Slack. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Our more complex processes in CPQ take significant time to load. Our sellers also complain that CPQ is too click-heavy **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce is paving the way on AI innovation with Agentforce. This is helping us streamline the sales process ### 33. Solid Integration and Fast Scaling, but High Cost **Rating:** 4.0/5.0 stars **Reviewed by:** Irene Z. | Enterprise (> 1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Most helpful is that it’s mostly fully integrated at this point with solid building blocks for easier and faster scaling. With Salesforce investment on Agentforce, it should bring angetic agents to market faster even for the less AI savvy companies **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Cost for service and potential of locking into one vendor, which might create higher risk to stay flexible as AI market envoles. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Helping us connecting with sales, service, commerce and marketing teams and efforts ### 34. The flagship platform for a reason **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The platform is something I have been using for years and years and years. It is simple and intuitive even to use the more complex features of the platform. You can do a whole lot with it. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It is a bit of a clunky UI. This platform has been around for awhile and it shows. I have been using it since maybe 2015 or even earlier and not much has changed. On the one hand that is good on the other hand I'd like to see more AI functionality and features. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** It allows me to be able to track my sales activity and find ways to get better out of my efforts. ### 35. Salesforce **Rating:** 5.0/5.0 stars **Reviewed by:** Ranjith kumar K. | Information Systems Architect, Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The Salesforce Platform is highly regarded for its comprehensive suite of features that empower businesses to manage customer relationships and streamline operations effectively. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Salesforce can be expensive due to licensing fees, customizations, integrations, and additional storage purchases. This cost can be prohibitive especially for small to medium-sized businesses or startups **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce automates lead scoring, opportunity tracking, and sales pipelines, streamlining sales workflows and accelerating deal closures. This boosts sales productivity and revenue growth ### 36. CRM means "Salesforce" Best Platform for every CRM solution with endless customization **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 03, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The best thing about Salesforce platform is it's flexibility. It's easy to use and easy to implement. we can customize almost every aspect from dashboards to workflows without needing coding skills. AppExchange marketplace is a very good features, like it's giving access to hundreds of ready made services and the automation tools, like Flow Builder, save a lot of manual work, and the reporting features help track sales and customer interactions in real time. I and my teams frequently use Salesforce Platform **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Nothing like that i can mention. so there is no dislike **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Like for marketing campaigns in one place. to manage customer and for smoothly interaction with customers. ### 37. Best CRM platform for Every Company **Rating:** 4.5/5.0 stars **Reviewed by:** Kiran M. | Salesforce Developer, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The Salesforce platform is easy to customize; we can create a data schema with just a point and click. We can build any type of automation very easily; I like it most. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Some aspects of the Salesforce platform's UI I don't like; it's older and doesn't feel modern. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** We are using the Salesforce platform for managing customer relations. We have a custom sales and service process, and with the Salesforce platform, we can easily automate it. The main benefit is that we can now easily manage our clients' data, and the Salesforce platform helps us to make decisions. ### 38. Great Platform Integration, but Cloud Options Can Be Confusing **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda L. | Director of Sales Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The software offers the ability to integrate with multiple platforms, which I find very useful. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Sometimes, it can be confusing to understand the differences between the various clouds. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** This platform supports the growth of our sales team and helps us gain a better understanding of our customer mix. It provides valuable insights that allow us to identify different customer segments and tailor our approach accordingly, ultimately contributing to our team's development and success. ### 39. Use it everyday **Rating:** 5.0/5.0 stars **Reviewed by:** Yana J. | Summit - Global Delegate Sales Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Salesforce is a neat and tidy CRM for us to manage prospects, data, opportunities and subsequent outcomes for business growth. Its capabilities are brilliant and different integrations from LinkedIn to email, reports etc and I’m finding new ways to use it every day. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** There is a fair amount of duplication on the platform. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Collate all data and work through opportunities with clients. Holds everything we need. ### 40. Leading CRM But Pricey **Rating:** 4.5/5.0 stars **Reviewed by:** Junk E. **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I find Salesforce an amazing platform, leading the CRM industry for the past ten years. It's very innovative, helping to keep industry trends high. I appreciate its ease of use, particularly in creating new reports and dashboards, and it supports our day-to-day workflows effectively. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The price is too high. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce aids in day-to-day operations, supports workflows, and manages deal pipelines. It's easy to create reports and dashboards, helping streamline reporting and analysis. ### 41. Great Customization and Usability, but Team Collaboration Needs Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** vishwanath l. | Enterprise (> 1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The platform stands out for its user-friendly interface and smooth user experience, both of which can be tailored to individual preferences. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Collaborating as a team to develop a feature can be quite complex. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** The Datacloud implementation has proven to be valuable for language translators. It offers useful features that support translation work, making the process more efficient and streamlined. Overall, it has had a positive impact on my experience as a translator. ### 42. User-Friendly and Extremely Useful Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Lokesh B. | CSR, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It is easy user friendly and easy to understand. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Don't think their is anything to dislike. Its a very useful tool. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** It keeps the data at one place which makes it easy to access. ### 43. Easy to Use with Great Free Training, but Customization and Certification Are Challenging **Rating:** 4.0/5.0 stars **Reviewed by:** Elise W. | Continuous Improvement Program Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Easy to use and free training through trail head is a huge plus **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Needs a lot of customization to work and hard to get admin cert **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Connectivity in data and ease of selling products ### 44. User-Friendly and Configurable, but Can Be Overwhelming with Features **Rating:** 4.5/5.0 stars **Reviewed by:** Purav C. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I appreciate how user-friendly and easily configurable it is. Previously, I had been using Siebel, which was a terrible experience in comparison. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** At times, the sheer number of features being added can feel quite overwhelming. I realize I haven't contributed suggestions to address this, but perhaps there could be a way to simplify things moving forward. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I have primarily used Salesforce to address service and sales challenges faced by my clients. ### 45. Powerful and Flexible Platform, but Steep Learning Curve for Customization **Rating:** 4.0/5.0 stars **Reviewed by:** Rani J. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** its flexibility and power to build almost anything you can imagine for your business. It’s not just a CRM—it’s a full ecosystem where you can create custom apps, automate workflows, and connect data across teams without heavy coding. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Setting up custom objects, automation, and integrations often requires specialized knowledge or admin support. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** It gives me the structure of an enterprise tool with the creativity and scalability to make it your own. ### 46. Easy Setup and Versatile Features, but Pricey Renewals **Rating:** 5.0/5.0 stars **Reviewed by:** Anirudh P. | Director, GTM Apps, Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Setting up the system is straightforward, and using it is just as simple. It offers a wide range of built-in features, making it quite versatile. Automations are particularly easy to implement thanks to agent force. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Renewing it is quite expensive, and I feel that the reporting features could use significant improvement. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** At our firm, managing quote-to-cash processes is straightforward. We have implemented numerous sales automations, which makes the workflow much smoother. ### 47. Outstanding UI/UX Makes This a Joy to Use **Rating:** 4.0/5.0 stars **Reviewed by:** Rishad R. | CSM, Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** UI/UX and Design. Customization options as well **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Lack of flexibility when it comes to some aspects of the ops **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** All the information related to customer are managed here including the interactions. ### 48. Intuitive and Robust, But Dashboard Creation Needs Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Gurpreet S. | Director, Sales, Enterprise (> 1000 emp.) **Reviewed Date:** November 25, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** This software is both robust and intuitive, making it easy for everyone to use. Its user-friendly design ensures that anyone can quickly become comfortable with it. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Forecasting can be quite challenging, and building dashboards is not particularly straightforward either. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Managing sales pipelines, creating quotes, and keeping conversations and opportunities organized. ### 49. A Good Deal **Rating:** 4.5/5.0 stars **Reviewed by:** Ariana L. | Data Entry Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** August 11, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Salesforce is the number one platform that I mostly use in my past roles as an agent. I can do a lot of things including email management, notes, customer information, and more. This just proves how useful and smooth Salesforce as a tool for companies and businesses. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I do not have a specific thing that I dislike from Salesforce, however, a suggestion to improve their design and surface is a great opportunity especially for users that use Salesforce in a daily basis. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** It solves the business needs such as providing tools to agent for emails, cases, and more for a daily basis. ### 50. Salesforce: Integral for Customer Support Success **Rating:** 5.0/5.0 stars **Reviewed by:** Yashwant Y. | Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 18, 2024 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I appreciate Salesforce's ease of setup, facilitated by account managers, making initial connectivity and use straightforward. The platform effectively addresses customer concerns, enabling timely resolutions. Its omnichannel capabilities prioritize assignments efficiently. I'm excited about Salesforce's features like Opportunities and First Cloud, which are highly useful. Integration with tools like Tableau enhances functionality, solidifying my enthusiasm to repurchase. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Nothing **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I use Salesforce to capture and address customer concerns, ensuring timely resolutions. ## Salesforce Headless 360 Platform (formerly Salesforce Platform) Discussions - [What are the essential Salesforce Platform features a beginner should learn to improve customer relationship management?](https://www.g2.com/discussions/what-are-the-essential-salesforce-platform-features-a-beginner-should-learn-to-improve-customer-relationship-management) - 5 comments, 2 upvotes - [What is Salesforce Mobile used for?](https://www.g2.com/discussions/what-is-salesforce-mobile-used-for) - 1 comment, 1 upvote - [What all functionalities can be used via Salesforce?](https://www.g2.com/discussions/what-all-functionalities-can-be-used-via-salesforce) - 2 comments, 1 upvote - [How do I create a test environment in Salesforce?](https://www.g2.com/discussions/how-do-i-create-a-test-environment-in-salesforce) - 1 comment, 1 upvote - [How to reply Facebook comments](https://www.g2.com/discussions/how-to-reply-facebook-comments) - 2 comments, 1 upvote - [View Salesforce Headless 360 Platform (formerly Salesforce Platform) pricing details and edition comparison](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews?page=261§ion=pricing&secure%5Bexpires_at%5D=2026-07-18+16%3A06%3A19+-0500&secure%5Bsession_id%5D=a0244a05-13c6-4766-9029-b36bb619ed3d&secure%5Btoken%5D=417ff9fdd650a5d7a409189a3b6fff333e5b79a364e9f546d8b96a0169cfb61d&format=llm_user) ## Salesforce Headless 360 Platform (formerly Salesforce Platform) Integrations - [6sense Sales Intelligence](https://www.g2.com/products/6sense-sales/reviews) - [AB Tutor](https://www.g2.com/products/ab-tutor/reviews) - [Adobe Marketo Engage](https://www.g2.com/products/adobe-marketo-engage/reviews) - 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[Azure Portal](https://www.g2.com/products/azure-portal/reviews) - [Backstory](https://www.g2.com/products/people-ai-backstory/reviews) - [Boomi](https://www.g2.com/products/boomi/reviews) - [Box](https://www.g2.com/products/box/reviews) - [Buildout](https://www.g2.com/products/buildout/reviews) - [CallHippo](https://www.g2.com/products/callhippo/reviews) - [Catalyst](https://www.g2.com/products/totango-catalyst/reviews) - [Chargebee](https://www.g2.com/products/chargebee/reviews) - [Chorus by ZoomInfo](https://www.g2.com/products/chorus-by-zoominfo/reviews) - [ChurnZero](https://www.g2.com/products/churnzero/reviews) - [Cisco Duo](https://www.g2.com/products/cisco-duo/reviews) - [Clari](https://www.g2.com/products/clari/reviews) - [Clay](https://www.g2.com/products/clay-com-clay/reviews) - [Cognism](https://www.g2.com/products/cognism/reviews) - [Conga Composer](https://www.g2.com/products/conga-composer/reviews) - [Copper](https://www.g2.com/products/copper/reviews) - [Crossbeam](https://www.g2.com/products/crossbeam/reviews) - 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[FormAssembly](https://www.g2.com/products/formassembly/reviews) - [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - [Git](https://www.g2.com/products/git/reviews) - [GitHub](https://www.g2.com/products/github/reviews) - [Givebutter](https://www.g2.com/products/givebutter/reviews) - [GoFundMe Pro](https://www.g2.com/products/gofundme-pro/reviews) - [Gong](https://www.g2.com/products/gong/reviews) - [Google Authenticator](https://www.g2.com/products/google-authenticator/reviews) - [Google Cloud Console](https://www.g2.com/products/google-cloud-console/reviews) - [Google Meet](https://www.g2.com/products/google-meet/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [GTM Workspace - Powered by ZoomInfo](https://www.g2.com/products/gtm-workspace-powered-by-zoominfo/reviews) - [HoduCC - Call Center Software](https://www.g2.com/products/hoducc-call-center-software/reviews) - 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[Universe](https://www.g2.com/products/universe/reviews) - [Vanta](https://www.g2.com/products/vanta/reviews) - [WebAssign](https://www.g2.com/products/webassign/reviews) - [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) - [Windows 11](https://www.g2.com/products/windows-11/reviews) - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) - [Xero](https://www.g2.com/products/xero/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - [Zoom Events and Webinars](https://www.g2.com/products/zoom-events-and-webinars/reviews) - [ZoomInfo DaaS](https://www.g2.com/products/zoominfo-daas/reviews) - [Zoom Phone](https://www.g2.com/products/zoom-zoom-phone/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## Salesforce Headless 360 Platform (formerly Salesforce Platform) Features **Data Masking** - Sensitive Fields - Dynamic Masking - Static Masking - Consistent Masking - Random Masking **Administration** - Application Deployment - Native Deployment - Data Security - Access Control - Scalability - Lifecycle Management **Administration** - Policy, User, and Role Management - Approval Workflows - Automated Provisioning - Bulk Changes - Centralized Management - Self-Service Access Requests **Functionality** - Data Migration - Data Variety - Alerts and Logging - Data Replication **Functionality** - Dashboard - Reporting - Integrations - End-user management - Audit trails - APIs - Mobile SDK - Customizable design - Server-side storage **Functionality** - Self-registration and self-service - Authentication - Scalability - Consent and preference management - Social login - Customer data linking **Functionality** - User provisioning - Password manager - Single Sign-on - Enforces policies - Authentication - Multi-factor authentication **Management** - Configuration Management - Access Control - Orchestration **Functionality** - App complexity - App Variety - Customized Branding - Application Templates **Functionality** - Ease of Use - File Management - Multi-Language Support - Customization - Straight-Out-the-Box Functionality - Help Guides - Patching & Updates **Agentic AI - Software Testing** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Application Design** - UI Code Extending - Programming Code Extending - Customized Branding - Application Templates - Workflows **Development** - Application Deployment - Development Tools - Development Environment - Language Support - Testing **User Interface Design** - WYSIWYG Editor - Customized Branding - App Templates - Workflow Management **Compliance** - Access Management - At-Risk Analysis - DLP Configuration - Sensitive Data Compliance **Automation** - Workflow Automation - Workflow Mapping - Real-Time Updates **Functionality** - Multi-Factor Authentication - Single Sign-On - BYOD support - Password Vault - Centralized management - Role-based security - Live notifications - Live session recording & playback - Hide passwords - Temporary, time-limited privilege **Management** - Backup and Recovery - Integration Variety - Access and Security - Real time Monitoring ** Type** - On-premises solution - Cloud-solution **Functionality** - Automation - Integrations - Extensibility **Data Control** - Data Migration - Data Synchronization - Data Security **AI Authentication Risk Management - Customer Identity and Access Management (CIAM)** - Adaptive MFA - Anomaly Detection - Fraudulent Login Detection - Adaptive Authentication Policies - Risk-Based Authentication **Data Control** - Data Migration - Data Synchronization - Data Security **Database** - Database Management - Analytics - Auto Scaling - Backup / Recovery - Storage **Data Control** - Data Migration - Data Synchronization - Data Security **Administration** - Database Management - Deduplication - Backup - API / integrations **Development** - Application Templates - UI Code Extending - WYSIWYG Editor - Collaborative Development **Monitoring** - Audit Logging - Activity Logging - Anomaly Detection ** Reporting** - Tracking - Reporting - Access & Permission Change Reporting - Compliance & Audit Trail Export **Security** - Data Protection **Processes** - Pipeline Control - Workflow Visualization - Continuous Deployment **Agentic AI - Drag and Drop App Builder** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **AI Biometric & Behavioral Analysis - Customer Identity and Access Management (CIAM)** - Behavioral Biometric Analysis - Liveness Detection **Publishing** - Application Deployment - Platform Compatability - Lifecycle Management **Infrastructure** - Networking - Virtual Machines - Security **Publishing** - Application Deployment - Platform Compatibility - Lifecycle Management **Security ** - Multi-Factor Authentication - Data Transport - Data Types - Security Tools **Reporting** - Audit log - Reporting **Agentic AI - Low-Code Development Platforms** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - No-Code Development Platforms** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - Cloud Migration** - Autonomous Task Execution - Multi-step Planning - Decision Making **Authentication & Authorization - Identity and Access Management (IAM)** - Adaptive & Contextual Access Control **AI Context-Aware Security Controls - Customer Identity and Access Management (CIAM)** - Account Recovery Assistants - Constraint Enforcement **Administration & Governance - Identity and Access Management (IAM)** - Identity Lifecycle Management - Self‑Service Account Management **Generative AI - Identity and Access Management (IAM)** - AI‑Driven Access Anomaly Detection - Automated Policy Tuning - Predictive Role Recommendations ## Top Salesforce Headless 360 Platform (formerly Salesforce Platform) Alternatives - [Quickbase](https://www.g2.com/products/quickbase/reviews) - 4.5/5.0 (1,514 reviews) - [Claris FileMaker](https://www.g2.com/products/claris-filemaker/reviews) - 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