--- title: Salesforce Headless 360 Platform (formerly Salesforce Platform) Reviews meta_title: 'Salesforce Headless 360 Platform (formerly Salesforce Platform) Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 4002 reviews by the users' company size, role or industry to find out how Salesforce Headless 360 Platform (formerly Salesforce Platform) works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 4002 scale: '5' date_modified: '2026-07-22' parent_category: name: Development url: https://www.g2.com/categories/development --- # Salesforce Headless 360 Platform (formerly Salesforce Platform) Reviews **Vendor:** Salesforce **Category:** [Cloud Platform as a Service (PaaS) Software](https://www.g2.com/categories/cloud-platform-as-a-service-paas) **Average Rating:** 4.5/5.0 **Total Reviews:** 4,002 ## About Salesforce Headless 360 Platform (formerly Salesforce Platform) Salesforce's Agentforce 360 Platform helps IT and security teams innovate fast, deploy securely, and protect their data. With our development and security tools built into the entire agent and app lifecycle on Salesforce, organizations can dive into AI innovation without compromising on security and compliance. And by building on Salesforce, development teams get a head start on AI projects by using the apps, workflows, data streams, and agents they've already built. Developers can develop agents and apps quickly, securely, and reliably, and IT can customize and extend Salesforce across the enterprise. And every customer can protect their data with security and compliance. ## Salesforce Headless 360 Platform (formerly Salesforce Platform) Pros & Cons **What users like:** - Users appreciate the **ease of use** with Salesforce Headless 360, facilitated by its practical training and supportive community. (1639 reviews) - Users value the **flexibility and automation capabilities** of Salesforce Headless 360 Platform for seamless data management. (799 reviews) - Users appreciate the **easy customization** of Salesforce Headless 360 Platform, tailored perfectly for diverse institutional needs. (654 reviews) - Users appreciate the **high customizability** of Salesforce Headless 360 Platform, easily adapting it to diverse educational needs. (651 reviews) - Users appreciate the **extensive customization options** , enhancing their campaign-building experience and meeting diverse business needs. (630 reviews) - Integrations (573 reviews) - Flexibility (545 reviews) - Customer Management (539 reviews) - Users appreciate the **extensive features** of Salesforce Platform, effectively tailoring reports and data to their business needs. (529 reviews) - Easy Integrations (494 reviews) **What users dislike:** - Users often face a **steep learning curve** with Salesforce Headless 360 Platform, which can feel overwhelming for new users. (574 reviews) - Users find the **complexity** of Salesforce Headless 360 Platform to be a significant barrier, particularly for smaller businesses. (525 reviews) - Users highlight the **high cost of ownership** and complexity, making it challenging to manage and learn. (469 reviews) - Users find the **difficult learning** curve of Salesforce Headless 360 Platform challenging, needing significant time and effort to master. (413 reviews) - Users feel Salesforce Headless 360 Platform lacks **certain features and can be overwhelming** due to its complexity. (412 reviews) - Learning Difficulty (390 reviews) - Limitations (370 reviews) - Pricing Issues (354 reviews) - Limited Customization (336 reviews) - Limited Features (318 reviews) ## Salesforce Headless 360 Platform (formerly Salesforce Platform) Reviews ### 1. Streamlined Client Management and Effortless Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Jhonadane U. | Training and Development Content Moderator, Financial Services, Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I appreciate the user-friendly nature of the Salesforce Platform, which is clear from the straightforward field definitions and the availability of tutorials and training when I started using it. The platform’s ease of use is significant, as it simplifies the process of continuously entering and updating client information and generating necessary reports efficiently. I really like the robust integration capabilities of Salesforce Platform, especially how it manages to seamlessly integrate with other software like Hodu and Zoho Desk. This ease of integration allows for effortless management of client interactions from various platforms, with Salesforce serving as an effective foundational tool. I find the ability to archive and unarchive client information particularly beneficial, ensuring data is always accessible when needed. Furthermore, the background integration enhances the workflow significantly, making navigation through the platform smooth and efficient. The Salesforce Platform’s comprehensive features and usability play a crucial role in its continued use within my company. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** There is nothing that I really dislike in Salesforce. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I use Salesforce Platform for its ease of use and integration, allowing continuous updates and report generation. It simplifies managing client information and integrates seamlessly with other tools like Hodu and Zoho Desk, which streamlines client interactions and support. ### 2. Reliable System of Record for Customer Data **Rating:** 4.5/5.0 stars **Reviewed by:** Vivek G. | Customer Training Solutions Architect, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** January 19, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Salesforce provides a highly flexible and scalable platform that serves as a strong system of record. It allows teams to customize data models, automate processes, and integrate easily with tools like Gainsight, enabling better visibility, consistency, and decision making across customer facing teams. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Salesforce can become complex and expensive as usage grows. The learning curve for new users is also relatively high. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce centralizes customer and revenue data for our team, giving us a reliable system of record. This helps us maintain consistent processes, enables accurate reporting, and allows our team to use Gainsight effectively for customer health, automation, and insights, leading to better alignment and more informed decisions. ### 3. SF Sec **Rating:** 4.5/5.0 stars **Reviewed by:** Vince T. | Evangelist, Telecommunications, Small-Business (50 or fewer emp.) **Reviewed Date:** September 07, 2022 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Better performance – Traditional all-in-one platforms can become heavy. A headless setup lets you optimize your frontend separately, often resulting in faster load times and better Core Web Vitals. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Reduce the number of tools and services needed to get started. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** It helps save admins time by having all data in one space for login of users ### 4. Robust and Organized. There's something for every team **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Design | Enterprise (> 1000 emp.) **Reviewed Date:** January 20, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It is a very robust and complex software that accommodate for various business. My company heavily utilize it for communication between teams upon switching status. Salesforce helps keep the business information organized for folks in various departments. For example, sometimes I focus mainly on customer cases and see information of which business calls in. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It's very complex and not intuitive. It feels overwhelming with the number of tabs available. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** It is keeping all the information organized for each business. This makes Salesforce our single source of truth when the customer's data are not consistent across multiple platforms. While I am not heavily involved in this, I like to follow paths of each customer support calls. I can filter the calls based on platform, reasons (tags), and much more. This helps me quickly see what are the common calls about a specific feature in our software. ### 5. Complexity and Performance Issues Undermine Salesforce Platform’s Flexibility **Rating:** 2.0/5.0 stars **Reviewed by:** Habeel M. | Data Quality Analyst, Architecture & Planning, Mid-Market (51-1000 emp.) **Reviewed Date:** January 09, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** What I like best about the Salesforce Platform is its flexibility and ecosystem. The ability to build custom objects, workflows, and automations quickly without heavy custom code makes it powerful for supporting evolving business needs. I also value the AppExchange ecosystem, which allows teams to extend functionality instead of reinventing the wheel. That said, while these strengths are real, they don’t always translate into simplicity or performance at scale which is why I rated it a 4. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** What I dislike about the Salesforce Platform is that complexity increases very quickly at scale. As orgs grow, heavy customizations, multiple integrations, and layered automations can make the system harder to maintain, troubleshoot, and upgrade. Performance can also become inconsistent, and many issues are platform-driven rather than configuration-driven, which limits how much control support or admin teams actually have. On top of that, licensing and feature dependencies can feel restrictive relative to cost. Overall, it’s a powerful platform but one that often trades simplicity and predictability for flexibility **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** The Salesforce Platform is solving the problem of disconnected customer and business data. It brings sales, service, operations, and automation into a single cloud-based system, reducing reliance on spreadsheets and siloed tools. For me, the benefit is speed and flexibility I can configure workflows, automate processes, and support users without waiting on long development cycles. It also provides a centralized system of record, which makes issue analysis, reporting, and stakeholder communication more structured. That said, while it solves core data and automation challenges well, the operational overhead and complexity mean the benefits are strongest when the platform is well-governed. ### 6. Strong Customization with a Steep Learning Curve **Rating:** 4.5/5.0 stars **Reviewed by:** Wasay K. | Digital Marketing Manager **Reviewed Date:** January 08, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I use Salesforce Platform to build and manage custom business apps on top of our CRM data. It helps automate workflows, creates dashboards, and connects sales, support, and marketing in one place. I like Salesforce Platform most for its flexibility, allowing customization without breaking the core system. It keeps all teams on the same data, automates daily work, and scales as the business grows. I really like the reporting and dashboard features that make it easy to see what's happening in real-time. The integration options are strong, making it simple to connect other tools. Overall, it fits well into existing workflows without creating extra complexity. We switched from a mix of spreadsheets and a basic CRM tool, and Salesforce Platform gave us better control, automation, and reporting. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The biggest challenge is understanding for users. It takes time to learn, especially for new users. Some advance features also require technical help, which can slow things down. Pricing can feel high for smaller teams, and customization sometimes needs careful planning to avoid making the system harder to manage. The initial setup was a bit of challenging. It took time to configure workflows, user permissions, and integrations correctly. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce Platform consolidates scattered data, automates workflows, and improves visibility, reducing manual work and errors. It offers real-time reporting, integrates with other tools, and keeps all teams aligned, saving time and enhancing efficiency. ### 7. Highly Customizable & One of The Best CRM Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Safin G. | SDE, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** January 20, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I use Salesforce Platform to manage customer data and sales processes. It helps me track leads, contacts, and deals in one place. I also find it helpful for building simple workflows and reports. It keeps all my customer data in one place, removing manual work and reducing errors. It significantly improves follow-ups and team coordination. What I like most about Salesforce Platform is its flexibility; I can customize it to fit my business needs, and it also scales well as my team grows. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** One thing that can be better in Salesforce Platform is cost. It can feel a bit overpriced for new companies or startups. Also, some setup takes much time and expert help. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I use Salesforce Platform to manage customer data and sales processes. It keeps all customer data in one place, reduces manual work and errors, and improves follow-ups and team coordination. ### 8. AgentScript Gives Great Control for Smarter Agent Behavior **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consulting | Enterprise (> 1000 emp.) **Reviewed Date:** May 26, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The ability to have extra control over the agent with the help of AgentScript. This helped the team build an agent that did not offer massive discounts to chat users, just because they asked for it. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I think the cost for Agentforce is slightly too high. When it gets scaled to large customer base, the pay as you go fee can become unaffordable to some small teams. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** We faced the problem of AI hallucinations, where the model did not provide correct responses given the customer history. A team member had to manually feed this information. Agentforce 360 helped link directly to Data 360, so model has all the information the human team member has which helped reduce the hallucinations. ### 9. Flexible CRM platform withbpowerful Customization **Rating:** 4.5/5.0 stars **Reviewed by:** Ayush M. | senior software engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I like the flexibility of the Salesforce Platform, as it allows us to customize workflows, data models, and user experiences. It's a reliable cloud infrastructure that's scalable as well. We use it to customize our CRM, automate business processes, and build internal applications for different uses. It allows us to create workflows and integrate Salesforce with other systems, solving fragmented systems and manual processes by bringing our data, automation, and workflow into a single platform. This improves efficiency and allows us to adapt quickly to changing business needs. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Performance can be slow with complex customizations. Sometimes debugging and error messages can be unclear. And there's high licensing and add-on cost. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I use Salesforce Platform to customize our CRM, automate processes, and build internal apps. It solves fragmented systems, improves efficiency, and allows quick adaptation to changing needs by bringing data, automation, and workflows into one platform. ### 10. Flexible, Highly Customizable Platform That Streamlines Workflows **Rating:** 5.0/5.0 stars **Reviewed by:** Prasad K. | Presales Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** What I like best about the Salesforce Platform is its high level of flexibility and customization. It allows us to build, automate, and scale workflows easily while integrating smoothly with other tools, helping teams work more efficiently from a single platform. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** One downside of the Salesforce Platform is its complexity. It can be challenging for new users to get up to speed, and more advanced customization often requires technical expertise and, in some cases, additional costs. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce Platform solves the problem of scattered data and manual processes by centralizing information and automating workflows. This improves efficiency, visibility, and collaboration across teams, helping us make faster and more informed decisions. ### 11. Effortless Lead Management and Navigation **Rating:** 4.5/5.0 stars **Reviewed by:** Sirmena A. | Regional Sales Manager - UK&I, Middle East & Africa - Inside Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I really like how easy Salesforce Platform is to use. It's straightforward to navigate between different pages using tabs. For example, if I want to click on an opportunity, I can do it right from the top or from within the document I'm already using. It's also super easy to update leads, opportunities, and accounts compared to other systems. The navigation features save me time and make things more convenient. I appreciate that I can update a lead with just two clicks, which is a real time-saver. It's also really easy to integrate with HubSpot and other systems, which has made the setup smooth and convenient for our team. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I think that's it's too easy to create duplicates. Like, maybe if there was something in the system that brought up a warning if you were about to create a duplicate of an account. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I use Salesforce Platform to manage opportunities, delegate tasks, update leads, and pull reports on sales activities. It helps me track why opportunities were closed and what was successful. ### 12. Customizable CRM, Ideal for Managing Leads **Rating:** 5.0/5.0 stars **Reviewed by:** Prajwal B. | Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I like Salesforce Platform's flexibility and its ability to customize workflows based on our sales process. This customization really helps in the approval process and automates workflows for assigning leads or sending follow-ups. I also use it to manage leads, track opportunities, and organize customer data all in one place. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** One area where Salesforce Platform could be improved is the user interface for new users. Sometimes, while changing workflows, I need admin or technical support. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I use Salesforce Platform to manage leads, track opportunities, and organize customer data in one place. It solves issues related to customer data, manual tracking, and lack of visibility into the sales pipeline. ### 13. Effortless Task Management and Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Taelor C. | Marketing Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I find Salesforce Platform fairly easy to use, and it's great that if we have questions or need help, there's someone we can contact. I like how Outlook is linked with Salesforce for calendar purposes, so everyone can see each other's schedules, making meeting scheduling easy. It's also nice that when brokers enter deals into the pipeline, the associated address pops up if it's already in Buildout. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** A few features are still missing, but overall it’s a great product. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I use Salesforce Platform to manage tasks, broker deals, and keep track of calendars. It helps our brokerage by allowing all brokers to track deals and collaborate effectively. ### 14. Streamlined CRM with Some API Hiccups **Rating:** 4.0/5.0 stars **Reviewed by:** Kim E. | Campus Operations Systems Experience Product Manager, Enterprise (> 1000 emp.) **Reviewed Date:** January 18, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I like the structure of Salesforce Platform, especially with the APIs, as it makes it pretty simple to get information out of the system. It also helps us streamline data, so we are not continuously manually entering data between different systems. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I don't think Salesforce is for everybody. They're starting to broaden out who they're working with, but at the same time, some new features that Salesforce Platform has doesn't really have it within some of their partners that have built their products on top of it. The configuration was pretty complex, but I think that had to do with the fact that it was with Delphi and not just the base platform itself. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce Platform helps us plan events and add detailed information for frontline staff support. Its API structure simplifies extracting information, streamlining data to avoid manual entry across systems. ### 15. An Efficient CRM for Sales and Customer Tracking **Rating:** 3.5/5.0 stars **Reviewed by:** Rodrigo M. | IT Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** January 20, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I like the Salesforce Platform because it’s highly flexible and customizable. It makes it easy to build apps, automate processes, and manage data in one place, and it also integrates smoothly with other tools and systems. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It can be pricey, and some features feel more complicated than they need to be. There’s also a bit of a learning curve, especially around customization and automation, so it takes some time to get everything set up the way you want. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** When a customer reaches out, I log the request in Salesforce. The system then automatically creates a task for the appropriate team, sends a notification, and tracks the request’s status. If the request turns into a sales opportunity, Salesforce updates the sales pipeline and clearly shows which stage it’s in, who is managing the customer, and the probability of closing the deal. ### 16. Flexible, Secure, and Scalable, But Governed by Limits **Rating:** 4.0/5.0 stars **Reviewed by:** Pratiksha A. **Reviewed Date:** January 13, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I use the Salesforce Platform primarily to build and customize business applications using Apex, LWC, and declarative tools like Flows. I appreciate its flexibility to build solutions using both declarative tools and custom code. It helps design scalable solutions, automate complex business processes, and integrate with external systems. The built-in security, scalability, and seamless integrations make development faster and more reliable while delivering secure, user-friendly applications tailored to organizational needs. Its built-in security and easy integrations reduce complexity and make applications more reliable at scale. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Governor limits and platform constraints can be challenging when building highly customized or data-intensive solutions. Better real-time limit visibility and more flexible handling for complex tasks would improve the platform. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I use Salesforce Platform to build scalable solutions and customize applications. It simplifies automation, data management, and integrations, allowing me to deliver business value with secure, user-friendly applications. ### 17. A One-Stop Source of Truth for Account Data—Quotes and Opportunities Made Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Beth M. | CSM, Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It's ability to be a one stop show as a source of truth for account data. Creating quotes and opportunities is super easy as well. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It can be overwhelming because there is so much! Luckily we have a great Admin! **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** In my day to day, I use it to review support cases, renewal information and create renewal quotes, contact data and reference account information. We also use it to store our customer feedback and product improvements at the account level. ### 18. Salesforce: Powerful Customization and Integration, but Complex Pricing and Steep Learning Curve **Rating:** 5.0/5.0 stars **Reviewed by:** Arjun G. | Associate Salesforce Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Salesforce is not just a CRM platform anymore, as I have been using it for more than a year now at PalEnable solutions. We run our sales team and service team through it and it had provided such quality in handling the data, provided actionable insights and satisfied all level of teams that required their customized 360 degree view. Working as the implementor and the core team that customised the platform to make it suit for our business, it was relatively easy and the challenges that we faced, we could resolve it through the documentation and with help of the cutomer support team. We also integrated it with Slack and Workato, to ingest data and create a complete ecosystem to communicate within our team and perform tasks easily. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** One aspect I dislike about Salesforce is its payment structure. The recurring fees, additional charges for extra storage, and the need to purchase various licenses make the whole process unnecessarily complicated. Another issue is that, for non-technical employees who use the platform, it can be quite challenging to learn. Even simple tasks sometimes appear overly complex, making it difficult for them to adapt. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** So we have multiple sites that ingests different types of data from our client customers. So this all can be easily worked upon on salesforce and we dont need to be handling the things as the middlemen. Hence making the process faster and reliable with requiring least amount of maintaining. ### 19. Flexible, Efficient, and Easy to Customize **Rating:** 5.0/5.0 stars **Reviewed by:** Jaderson J. | Head of Presales & Solutions Architecture, Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I like the ease of creating agents through natural language and the possibility of customizing them through development. Additionally, the ability to perform complex integrations with any system is a strong point. This brings a flexibility that opens up many opportunities to address various use cases. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The section for training and learning content. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I use the Agentforce 360 Platform to automate processes and make them more efficient on a daily basis. It facilitates the creation of agents via natural language and allows for complex customizations, as well as offering flexibility for various use cases. ### 20. Review for Salesforce Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Nithish V. | Technical Solutions Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** October 12, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Salesforce is very useful in handling business and enterprise level customers, its a single platform where we can manage our clients product details which includes retrieving their serial numbers, contract details and account information for hassle free validation. It reduces using multiple other tools to check the same data again and again by reducing time and increases the productivity for agents who support the clients. The customer support is always there to help us in terms of any issue that arises and they are available round the clock (24/7). Been using Salesforce Platform more than 4 years now, and its pretty easy to use and integrate with other tools as well. So my frequency of use is literally everyday and we use this application or software to handle our cases and clients. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It has a lot of features to explore and a beginner might find it overwhelming, but once you stick to your organization process and policies then its effective and easy to use. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Our organization is customer support based and we use it on a daily basis to interact with customer both via email and phone where we have integrated Genesys Softphone with the application. Internally we use to create macros for meeting our various parameters set by our company. Personally its benefitting me to handle all the tools and database of our clients at one single place making my productivity more efficient and within my time frame. ### 21. User-Friendly Platform with Great Plugins and Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Victoria O. | Senior Sales Development Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** March 04, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Very user friendly interface for all of my business needs! I have used this system for 4 years now with little to no issues **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Nothing that I do not like about the platform. Simple user interface with a wide variety of plugins and integrations available. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** SalesForce allows me to track all of my opportunities and outreach throughout the Sales cycle. I am able to run reports to showcase data as well as track my overall performance for goal metrics. ### 22. Central Hub for Lead Management and Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Sunny L. | Marketing Specialist II, Enterprise (> 1000 emp.) **Reviewed Date:** January 28, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I like how we can build to our own preference and create digestible layouts with Salesforce Platform. It makes it easy to create reports, and it serves as a central hub for all lead information. I appreciate that it helps us not only have one space for all incoming leads, but also monitor the status of each. Integrating better with platforms allows more visibility and connection with our internal database, email, and text. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** There are many nuances since the back-end data needs to match with any front-end labels or ensuring objects are correctly set up, but that just comes with building a large system. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce Platform acts as our main CRM, centralizing lead info, tracking status, and simplifying report creation. It integrates seamlessly with internal databases, email, and texting, enhancing visibility and platform connectivity. ### 23. Centralized Powerhouse with a Steep Learning Curve **Rating:** 4.5/5.0 stars **Reviewed by:** ARUP D. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 24, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I use Salesforce Platform daily to track metrics, manage customer data, and handle communication which it centralizes in one place. I like how everything is centralized in one platform—having customer data, tickets, communication, and reports in one place makes work more efficient and structured. The reporting and visibility work especially well, making it easier to monitor performance, spot trends, and stay aligned across teams. It centralizes all customer data in one place, making it easier to track activity, analyze issues, and make informed decisions without switching between multiple tools. Once everything was set up, it became a powerful and reliable tool for daily use. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The platform can feel complex at times, and some workflows require customization to match specific business needs. The learning curve can be steep for new users, and setting up custom workflows takes time. Once configured, it works well, but the initial effort can slow things down. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I use Salesforce Platform to centralize customer data, making it easier to track activity, analyze issues, and make informed decisions. It also enhances efficiency with all-in-one customer and support management, and its reporting and visibility help monitor performance and stay aligned across teams. ### 24. Extremely Versatile and Transformative for Business Operations **Rating:** 4.0/5.0 stars **Reviewed by:** Luke G. | Technical Project Manager, Civic & Social Organization, Mid-Market (51-1000 emp.) **Reviewed Date:** December 22, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Extremely versatile software that can be leveraged for just about any business need. While I worked at Funnel Leasing, we initially used Salesforce for our support queue. It worked well, we were able to set up filters to get certain cases to certain teams and then we were able to pull reporting that actually helped us a great deal with resource allocation and training opportunities. As the organization continued to evolve, so did its use of Salesforce. Eventually, the Sales team started using it to track their deals, chart when renewals were coming up, and deposit customer information/contracts/important account information. We started sending our contracts from Salesforce directly. Eventually, even Implementation Managers started managing their work on Salesforce, the entire project management process was handled in CloudCoach (one of the add-ons). Daily usage for most of our teams. It wasn't necessarily "easy" to implement because we put Salesforce in place for our Support Queue initially and only the support queue but as our understanding of the software evolved, so did the product which was very very cool. It integrated with our existing systems and became the dominant software at the company. Salesforce also has a wonderful learning platform called Trailhead where users can learn about features and setup. Trailhead also offers users a sandbox environment to try things without affecting your company's real set up. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The versatility can also be a weakness. It can be difficult to derive the full value of Salesforce without hiring a consultant to oversee the set up. Salesforce offers certifications, so, finding someone who is qualified to oversee the implementation process isn't difficult but it is another person to pay and depending on the maturity of your business, that could be someone who remains on staff for the foreseeable future. With so many capabilities, it is easy to set the software up "wrong" and by that I mean, in a way that doesn't suit your business. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce provided us with a place to queue our support requests and route them to specific teams. It provided us with valuable insights into how our support team was working and issue trends that were previously unknown to us. It provides a place for sales to be tracked and contracts to be sent. It allows our project managers to map out their various implementations and update the organization about the progress. ### 25. Transforms Banking Efficiency with Customization **Rating:** 4.5/5.0 stars **Reviewed by:** Mahesh H. | Enterprise (> 1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I appreciate the Agentforce 360 Platform (formerly Salesforce Platform) for how it helps bankers by pulling thorough customer information and displaying products and eligible marketing offers, which enables customized service for existing customers. I like the whole platform, particularly the agent building ease and data connectivity, which enhance efficiency. The platform's features make bankers more efficient, allowing them to provide better services. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Not sure **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I use Agentforce 360 Platform to access detailed customer information and suitable offers, letting bankers create personalized services for clients. Its agent building ease and connectivity enhance banker efficiency. ### 26. Flexible, Scalable, and Intuitive Platform for Every Team **Rating:** 5.0/5.0 stars **Reviewed by:** Mike M. | Debt Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** What I like best about the Salesforce platform is how flexible and scalable it is while still being intuitive for users at every level. It allows teams to centralize data, automate workflows, and gain real-time visibility into performance without heavy custom development. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** What I dislike most about the Salesforce platform is that its power can also create complexity if it isn’t implemented thoughtfully. Without strong governance, it’s easy for orgs to become cluttered with overlapping fields, automations, and custom objects that slow adoption and performance. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce solves the problem of disconnected data, manual processes, and limited visibility across teams, and that directly benefits me by enabling better decision-making, accountability, and scalability. ### 27. Exceptionally Easy and Organized Software **Rating:** 5.0/5.0 stars **Reviewed by:** Matt P. | BDR, Enterprise (> 1000 emp.) **Reviewed Date:** January 12, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Ease of use. Very intricate and organized. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Salesforce can feel overly complex at times, especially for new users. There are a lot of features and configuration options, which is powerful, but it can also make simple tasks take longer than expected if the instance isn’t set up cleanly. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce helps us centralize customer and prospect data in one place, which solves the problem of having information scattered across tools and spreadsheets. It gives us a single source of truth for accounts, contacts, activities, and pipeline, so sales, marketing, and leadership are all working from the same data. ### 28. Great platform for sales, customer success and tracking prospects and customer projects **Rating:** 4.5/5.0 stars **Reviewed by:** Shari M. | Manager of Training, Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The ease of use. The solution is highly customizable to fit the needs of any business. Our landing page is different than other companies and based on my role in the organization I can customize my toolbar to fit my needs. It also provides ways to notify or alert people when their part of a project is coming up. This avoids manually sending an email or other message that can get forgotten about or ignored. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The inability to do customizations without an expert on the platform to do them. We have an amazing Salesforce admin but without him any customizations would screech to a stop. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Tracking prospects and customer projects. From Lab and Pilot through contract negotiations and upselling. It tracks it all. ### 29. Boosts Sales Efficiency with Easy Setup **Rating:** 4.0/5.0 stars **Reviewed by:** Katt D. | Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I really like the Salesforce Platform for prospecting. I love how I can view open opportunities, and I find it incredibly useful to see these in the different areas of the sales cycle. The initial setup was super easy for my team. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I'd say probably the tasks. I feel like these could be a little bit more automated. The kind of a little bit more like it is with Outreach. That could be potentially an area for you guys to improve on. It'd be great to have the task in one area. I feel like that would make the flow a bit easier when logging into Salesforce every day. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I use Salesforce Platform to record all my data for prospecting and deals, keeping me organized and on top of my role. It helps follow-up with deals effectively, allowing my SDR and sales manager to stay aligned. ### 30. Easily Customizable Reports, Seamless Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Ethan P. | Channel Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I like how the reports on Salesforce Platform are super easy to build. You can easily create your own custom reports and build different graphs quickly and on the go, which is great for tracking your pipeline and finding gaps. It also integrates well with every other software we use, including HubSpot and our marketing software, making it essential for our operations. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I don't like that Salesforce Platform doesn't have any outreach capability for us. It's a CRM, but there's no way to or features for that. We haven't found those capabilities to be great. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I use Salesforce Platform as a single source of truth for all deals, opportunities, and reports. It helps with tracking and easy report building. Integrating with other software is seamless and crucial for our operations. ### 31. Solid ecosystem with a future focus **Rating:** 4.0/5.0 stars **Reviewed by:** Kunwar C. | CTO, Enterprise (> 1000 emp.) **Reviewed Date:** January 14, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Salesforce Platform is highly flexible and scalable, making it easy to build, extend, and integrate applications on top of core CRM and data services. Its large ecosystem, strong APIs, and mature tooling enable rapid development and long-term adaptability. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Complex implementations often require specialist skills, and configuration can become difficult to manage as customisation grows. Licensing and add-on costs can also increase significantly as usage and feature requirements expand. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce Platform helps centralise application development and data integration within a secure, cloud-native environment. This reduces reliance on disparate systems and accelerates delivery of scalable, business-critical applications. ### 32. Easy-to-Use UI and AI That’s a Game Changer **Rating:** 4.5/5.0 stars **Reviewed by:** flossy f. | marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The User interface is easy to use and the incorporation of AI is a game changer. The ease of inovation throughout my customer base is helpful. The prcing is also fare as per the features it provides. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The support is a little slow. it could be better. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** The ease of integration is an important feature. The customer interation since then has been amazing . ### 33. Effortless Integration and Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Lakshit A. | Assitant Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 08, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It is a very useful product and easy to use. It has been very easy to integrate this product. Implementing this software was very easy and customer support was very supportive. I use this product on a very frequent basis to manage my to do list and other action items. It has multiple other features which makes planning and execution very easy. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The salesforce software is quite expensive to implement. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** It has been helping me to manage my customer database in a very good fashion so that the work is executed in a very effective way. ### 34. Versatile and Robust for Business Management **Rating:** 5.0/5.0 stars **Reviewed by:** Chastin C. | Owner/operator, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I like the diversity of programs that the Salesforce Platform offers, more than any other. I find the CRM and HR integrations particularly valuable. It also integrates with everything, which is a huge plus. I also appreciate that it encrypts everything. Setting it up was pretty self-explanatory. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** everything is perfect for it I really can't imagine anything better **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I use Salesforce Platform for CRM management, time management, and leads processing. Its diversity of programs, especially CRM and HR integrations, stands out. It's pretty much perfect, encrypts everything, and integrates with all tools. ### 35. Organized Platform with a Challenging Setup **Rating:** 4.0/5.0 stars **Reviewed by:** anusha t. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I like that Agentforce 360 Platform is organized well and once you understand how to use it, it’s really good for organizing contacts and accounts. I find it helpful for sending personalized birthday messages and emails. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It's hard to understand, sometimes things don’t work, and you have to refresh, and it randomly works. I would like if they could make permissions easier to understand. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I use Agentforce 360 Platform to organize contacts and accounts, and it helps me send personalized birthday messages and emails. ### 36. Salesforce: Easy to Use, Feature-Rich, and Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** sumeet y. | Technical Support Engineer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Basically, it’s super easy to get the hang of, but it's also loaded with all the useful stuff you need for work—from tracking leads and automating tasks to getting smart tips from its AI. The best part is, if you ever get confused, their support team is great and there are a million videos to show you how to do things. You can just jump in and start using it, knowing it'll only get more helpful over time. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** There is no dislikes about salesforce platform **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** What makes it so great is that it’s simple to learn but has everything you need to get your job done. You can count on it daily, and if you ever run into trouble, help is easy to find. It's a tool that just keeps getting more valuable the more you use it. ### 37. The ultimate CRM for scaling businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah A. | Senior Product Marketing Manager - Agent Platform, Enterprise (> 1000 emp.) **Reviewed Date:** September 18, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Easy to use whether you're in Sales, Customer Success, Renewals, Onboarding, etc. Easy to create new Opps, update renewal or sales steps from "Discovery" to "Closed Won." Easy to submit tickets to troubleshoot, assign users to an account/update account information, generate reports and review customer meeting/email notes. This is our one stop shop for key account information. I also love that it integrates with all our other platforms like Gainsight, 6sense, Marketo and more. I used this daily to look up contacts, ARR and contract info and more. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It looks and feels outdated. I'ved used Salesforce for 10+ years and it still looks the same. Our current setup has a lot of bottlenecks so we have to submit requests to get certain team account assignments updated but I know this is an admin choice. When we were aquired our old salesforce instance to the current org's salesforce instance was a bit clunky. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** We have 6 departments that use this to better collaborate: Sales, Customer Success, Marketing, Renewals teams, and Onboarding/Expert Services, and Partnership. We all are customer/prospect/partner facing and use this as our source of truth for account info (sales deals, renewal opps, marketing campaigns, etc.) ### 38. Seamless Lead Management with Robust Features **Rating:** 4.5/5.0 stars **Reviewed by:** David B. | SDR, Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I like how easy it is to look up a lead and find specific information I'm looking for with Salesforce Platform. It helps me quickly find all the information needed about a lead, which is really convenient. I also appreciate how easily it integrates with other systems, which makes it quite flexible. Setting it up is very easy, and by the second or third time, I felt like I had mastered it. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Sometimes I find Salesforce Platform a bit overwhelming because it has so many features. It feels very data-driven, and I think it could be more generalized, particularly with the information you make on a lead. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I use Salesforce Platform to track leads and sales pipeline, helping me quickly find lead information and integrate easily with other systems. ### 39. Flexible, Secure, and Built for Enterprise Success **Rating:** 5.0/5.0 stars **Reviewed by:** Sheik Abdullah J. | Salesforce Developer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** What I like best about Salesforce Platform is how flexible it is. You can start small with simple automation like flows and scale all the way up to complex automations like Apex triggers and all. The strong security, integration options, and huge ecosystem of partners make it easier to build what the business actually needs. Implementation does require the right expertise depending on your needs, but Salesforce’s customer support especially with AI Agentforce is excellent. We use it daily to support various parts of our business, and it’s been a strong enabler for growth. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The platform requires a lot of learning upfront, and keeping up with continuous updates can be a bit tricky. But once you get the hang of it, everything becomes much easier and the experience is really rewarding. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce Platform helps us centralize all our data and processes that were previously scattered across different tools. It allows us to automate workflows, build custom applications, and integrate with other systems, which reduces manual effort and errors. This has improved collaboration across teams, given us better visibility into customer and business data, and made decision-making much faster. Overall, it saves time, improves efficiency, and supports scaling our operations smoothly. ### 40. Highly Flexible Integrations Across Platforms **Rating:** 4.0/5.0 stars **Reviewed by:** faye y. | specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It can be integrated with a lot of different platforms seamlessly. CRM setup is smart. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** While syncing data between different platforms to update leads or contacts data, not easy to figure out - too powerful functions also mean too complex to use **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** The Trailhead community provides a lot of good guides and support from real person ### 41. Developer-Friendly Platform with Seamless Integration and Flexibility **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** December 02, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** What I like most about the Salesforce Platform is how developer-friendly it actually is once you get into it. Apex and LWC give me the flexibility to build pretty much anything I need, and the metadata-driven setup makes changes easy to manage across environments. I also like that everything is API-driven, so integrating with external systems is straightforward. The DX tools, scratch orgs, and VS Code extensions make the whole development workflow much smoother compared to how it used to be. Overall, it lets me focus on solving the business requirement instead of worrying about infrastructure or low-level setup. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** If there’s one area that could be smoother, it’s the deployment experience with the native Salesforce tools. Sometimes the process takes a bit more time or requires extra steps to get everything aligned across environments. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce helps bring all our processes, data, and teams into one place, so we’re not juggling multiple systems anymore. For me as a developer, it simplifies how we build and automate business workflows. Instead of spending time managing servers or worrying about infrastructure, I can focus directly on the business logic and user experience. It also speeds up how quickly we can roll out new features, which makes a big difference for the team and the users. ### 42. Salesforce CPQ & Managed Package made sales flow ease **Rating:** 4.0/5.0 stars **Reviewed by:** Navaneeth T. | Software QA Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Salesforce offers various secure authentication methods like OAuth JWT Bearer, Client Credentials, and username/password, enabling organizations to choose security and automation levels fitting their needs. The platform supports multiple output data formats (Avro, JSON Schema, Protobuf, and schemaless JSON) for compatibility with modern data pipelines and analytics tools. Integrated Schema Registry features enable strong data governance and safe schema evolution Overall, SF offers real-time integration, cloud scalability, flexible APIs, strong schema-supported extensibility, enterprise security, and operational ease.. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Connectors automatically retry after server or network errors. However, users must manually monitor, diagnose, and resolve failures that require their intervention, as these do not auto-recover. Salesforce imposes strict API usage quotas. When multiple teams utilize the Salesforce API concurrently, problems can arise. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Authentic Data exchange: Connectors use various authentication flows to secure Salesforce API integration and protect data in transit. Salesforce aids in tracking customer interactions, automating marketing, and managing customer service records for strategic decisions. Onboarding customer, support, marketing, and usage reviews, increasing operational efficiency by the usage of SF ### 43. “Exceptional CRM Experience: Salesforce Exceeds Expectations!” **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** March 30, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** What I like best about Salesforce is its powerful customization and automation capabilities. The platform allows me to tailor workflows, reports, and dashboards to fit specific business needs, making processes more efficient. The seamless integration with other tools and the AI-powered insights from Einstein Analytics further enhance productivity. Additionally, the user-friendly interface and strong community support make it easy to learn and adopt. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Sometimes, Salesforce can be slow, especially when handling large data sets or during peak usage times. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** As a PaaS, Salesforce helps streamline application development and deployment without managing underlying infrastructure. It solves challenges related to scalability, security, and integration by providing a robust platform with built-in tools, automation, and APIs. This benefits me by accelerating development, improving efficiency, and ensuring seamless connectivity with other business systems. ### 44. Salesforce - One of the best CRM Software **Rating:** 4.5/5.0 stars **Reviewed by:** Siddhant S. | Senior inside sales evangelist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Visibility , adaptability , lead management , the fact that its easily compatible with other software such as calling software ( RingDNA ) in my company . Easy to navigate and you can give limited access to employees as per there job role **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** That I have to approve through Salesforce authenticator a lot of times. It had stopped catching the location and the automated login without the phone has stopped working for some reason **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** It helps me with my leads ( customer's ) visibility, recording the data , the past conversations , setting up meetings and getting alerts to join the client meetings on time ( no delays ) . The option of follow up - dates and the time as per customer's time zone's It displays the source of lead , the interest , the currency and the country along with sate and city of the customer . Now , someone like me who is working for Simplilearn and is selling online courses - needs to understand the customers location as the prices differ from region to region . Since my role as a course advisor is to call customers and record the data as per our discussion . Salesforce gives me that option to work efficiently ### 45. Best CIRM in the market **Rating:** 5.0/5.0 stars **Reviewed by:** Abhishek K. | Salesforce Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I like that the Salesforce Platform is highly flexible and customizable, allowing me to build tailored solutions with clicks and code. The combination of declarative tools and programmatic capabilities makes it easy to scale for both simple use cases and complex enterprise requirements. It also integrates seamlessly with different systems and gives a strong ecosystem of apps, automation, and analytics to deliver real business value. The best thing about the Salesforce Platform is its ease of implementation and the wide number of features it offers, making daily work efficient and productive. Its robust customer support ensures that issues are resolved quickly, while the platform's ease of integration allows seamless connectivity with other business tools, helping deliver unified solutions. Overall, Salesforce simplifies complex business processes and enhances my ability to innovate and scale confidently. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** One frustration with the Salesforce Platform is that the development team often does not act quickly on ideas submitted through the IdeaExchange. Even highly upvoted suggestions can take a long time to be implemented, and many impactful concepts raised by the community receive little visible follow-up or prioritization in product releases. This can make users feel their feedback isn’t fully valued and slows down innovation for features that would benefit a lot of customers **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce Platform is solving the challenge of siloed data and disconnected customer experiences by bringing together all sales, service, and marketing activities into a single, unified ecosystem. As a service-based company using Sales Cloud, Experience Cloud, and Marketing Cloud, this integration lets teams collaborate seamlessly, respond faster to customer needs, and personalize outreach every step of the way. Having everything in one place means sales can easily track leads and opportunities, service agents have a full view of customer interactions, and marketing can deliver targeted campaigns with real-time insights. Experience Cloud further enhances this by enabling customer self-service portals and communities, empowering clients to solve issues faster and stay engaged with the brand. Ultimately, it streamlines daily work, boosts productivity, and helps build long-term customer loyalty making the business run smoother and smarter. ### 46. Salesforce-Best ticketing and sales partner **Rating:** 4.0/5.0 stars **Reviewed by:** Shivanand L. | Senior Software Engineer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** We use salesforce to maintain our tickets and software delivery notifications along with we store all the documents related to customer in salesforce only So best part is easy to access and well designed and best sales paetner to track the sales activity from one place and to maintain billing items.So overall its our ticketing partner.overall good CRM partner.It has good reporting tool we can make use it for reporting purpose, **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Change management is not provided by salesforce so it managed only tickets also major drawback is security recently only we witnessed drift application security breach which made huge impact on majority of customers. So security they should provide more also UI part of salesforce is not that great they can improvise **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** We use salesforce platform for CRM activities along with handeling ticketing system and to store all the customer data and to keep track of sales data along woth required reports. ### 47. Agent force 360 Delivers a Strong 360° View of Customers in the AI Era **Rating:** 4.0/5.0 stars **Reviewed by:** Manoj M. | Business Analyst - Salesforce, Enterprise (> 1000 emp.) **Reviewed Date:** May 22, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** In the era of AI, Agent force 360 is well place to help get 360 view of customer/prospect. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** As far as I know, this is a new edge technology so agent halogenation is very common and letting human control that’s something we will need to improve **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** This brings the clear insights at one place we don’t need to switch multiple tab to get one insight. ### 48. Highly Customizable for Teams and Individuals **Rating:** 5.0/5.0 stars **Reviewed by:** Anurag G. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Easy integration throughout multiple channels, allowing better tracking of the information. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The flow of information can be done in easier format to navigate **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Omnichannel marketing and service solutions help businesses engage customers across multiple platforms ### 49. Reliable platform for Lead Management **Rating:** 5.0/5.0 stars **Reviewed by:** Utsav P. | Digital marketing team lead, Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Real time updates help our team stay aligned on lead status and progress. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Navigation between different modules could be simpler and more consistent. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** It fixes lead tracking issues and ensures smooth, accurate distribution to teams! ### 50. Empowers Client Tracking and Event Management Effortlessly **Rating:** 5.0/5.0 stars **Reviewed by:** Arli C. | Finance Program Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I appreciate Salesforce because it enables me to monitor how we assist our clients, volunteers, and corporate partners, as well as understand their progress with us. Additionally, it is useful for keeping track of our events and workshops. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It often takes our internal tech team some time to implement changes that would make Salesforce easier to use. Additionally, integrating Salesforce with other software has proven to be challenging. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** The main challenge we face is keeping track of all our data, and this tool certainly assists with that, as well as monitoring our organization's KPIs. ## Salesforce Headless 360 Platform (formerly Salesforce Platform) Discussions - [What are the essential Salesforce Platform features a beginner should learn to improve customer relationship management?](https://www.g2.com/discussions/what-are-the-essential-salesforce-platform-features-a-beginner-should-learn-to-improve-customer-relationship-management) - 5 comments, 2 upvotes - [What is Salesforce Mobile used for?](https://www.g2.com/discussions/what-is-salesforce-mobile-used-for) - 1 comment, 1 upvote - [What all functionalities can be used via Salesforce?](https://www.g2.com/discussions/what-all-functionalities-can-be-used-via-salesforce) - 2 comments, 1 upvote - [How do I create a test environment in Salesforce?](https://www.g2.com/discussions/how-do-i-create-a-test-environment-in-salesforce) - 1 comment, 1 upvote - [How to reply Facebook comments](https://www.g2.com/discussions/how-to-reply-facebook-comments) - 2 comments, 1 upvote - [View Salesforce Headless 360 Platform (formerly Salesforce Platform) pricing details and edition comparison](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-22+15%3A30%3A36+-0500&secure%5Bsession_id%5D=1140e2e6-b522-4aa9-acc3-1d80bef0439c&secure%5Btoken%5D=e191a0c3bf4e72316bc9a9091090d9c71c3e93b4e43200a7da023d27f25a262d&format=llm_user) ## Salesforce Headless 360 Platform (formerly Salesforce Platform) Integrations - [6sense Sales Intelligence](https://www.g2.com/products/6sense-sales/reviews) - [AB Tutor](https://www.g2.com/products/ab-tutor/reviews) - [Adobe Marketo Engage](https://www.g2.com/products/adobe-marketo-engage/reviews) - [Agentforce Marketing (formerly Salesforce Marketing Cloud)](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - [Aligned](https://www.g2.com/products/teamaligned/reviews) - [Ameyo by Exotel Cloud Contact Center](https://www.g2.com/products/ameyo-by-exotel-cloud-contact-center/reviews) - [Apollo.io](https://www.g2.com/products/apollo-io/reviews) - [AppFolio](https://www.g2.com/products/appfolio/reviews) - [Asana](https://www.g2.com/products/asana/reviews) - [Avoma](https://www.g2.com/products/avoma/reviews) - [AWS Cloud9](https://www.g2.com/products/aws-cloud9/reviews) - [AWS Lambda](https://www.g2.com/products/aws-lambda/reviews) - [Azure Portal](https://www.g2.com/products/azure-portal/reviews) - [Backstory](https://www.g2.com/products/people-ai-backstory/reviews) - [Boomi](https://www.g2.com/products/boomi/reviews) - [Box](https://www.g2.com/products/box/reviews) - [Buildout](https://www.g2.com/products/buildout/reviews) - [CallHippo](https://www.g2.com/products/callhippo/reviews) - [Catalyst](https://www.g2.com/products/totango-catalyst/reviews) - [Chargebee](https://www.g2.com/products/chargebee/reviews) - [Chorus by ZoomInfo](https://www.g2.com/products/chorus-by-zoominfo/reviews) - [ChurnZero](https://www.g2.com/products/churnzero/reviews) - [Cisco Duo](https://www.g2.com/products/cisco-duo/reviews) - [Clari](https://www.g2.com/products/clari/reviews) - [Clay](https://www.g2.com/products/clay-com-clay/reviews) - [Cognism](https://www.g2.com/products/cognism/reviews) - [Conga Composer](https://www.g2.com/products/conga-composer/reviews) - [Copper](https://www.g2.com/products/copper/reviews) - [Crossbeam](https://www.g2.com/products/crossbeam/reviews) - [CTI Connector](https://www.g2.com/products/cti-connector/reviews) - [Data Studio](https://www.g2.com/products/data-studio/reviews) - [Demandbase One](https://www.g2.com/products/demandbase-one/reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) - [Docs Made Easy](https://www.g2.com/products/docs-made-easy/reviews) - [Docusign](https://www.g2.com/products/docusign/reviews) - [Docusign CLM](https://www.g2.com/products/docusign-clm/reviews) - [Dotdigital](https://www.g2.com/products/dotdigital/reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) - [Everstage](https://www.g2.com/products/everstage/reviews) - [Expedite Commerce](https://www.g2.com/products/expedite-commerce/reviews) - [FellowshipOne GO Complete](https://www.g2.com/products/fellowshipone-go-complete/reviews) - [Fivetran](https://www.g2.com/products/fivetran/reviews) - [FluentCRM](https://www.g2.com/products/fluentsoft-inc-fluentcrm/reviews) - [Fluent Forms](https://www.g2.com/products/fluent-forms/reviews) - [FormAssembly](https://www.g2.com/products/formassembly/reviews) - [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - [Git](https://www.g2.com/products/git/reviews) - [GitHub](https://www.g2.com/products/github/reviews) - [Givebutter](https://www.g2.com/products/givebutter/reviews) - [GoFundMe Pro](https://www.g2.com/products/gofundme-pro/reviews) - [Gong](https://www.g2.com/products/gong/reviews) - [Google Authenticator](https://www.g2.com/products/google-authenticator/reviews) - [Google Cloud Console](https://www.g2.com/products/google-cloud-console/reviews) - [Google Meet](https://www.g2.com/products/google-meet/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [GTM Workspace - Powered by ZoomInfo](https://www.g2.com/products/gtm-workspace-powered-by-zoominfo/reviews) - [HoduCC - Call Center Software](https://www.g2.com/products/hoducc-call-center-software/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Ingenium](https://www.g2.com/products/ingenium/reviews) - [InsideSales](https://www.g2.com/products/insidesales/reviews) - [intalk.io](https://www.g2.com/products/intalk-io/reviews) - [Intuit Mailchimp Email Marketing](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews) - [iWave](https://www.g2.com/products/iwave/reviews) - [Jiminny](https://www.g2.com/products/jiminny/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Jotform](https://www.g2.com/products/jotform/reviews) - [Jurist](https://www.g2.com/products/jurist/reviews) - [Juro](https://www.g2.com/products/juro/reviews) - [LinkedIn Premium](https://www.g2.com/products/linkedin-premium/reviews) - [LinkedIn Sales Navigator](https://www.g2.com/products/linkedin-sales-navigator/reviews) - [LinkSquares](https://www.g2.com/products/linksquares/reviews) - [Lusha](https://www.g2.com/products/lusha/reviews) - [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) - [Marketo-Based Systems for Growth-Driven Marketing & Sales Teams](https://www.g2.com/products/marketo-based-systems-for-growth-driven-marketing-sales-teams/reviews) - [MCUBE IVRS](https://www.g2.com/products/mcube-ivrs/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Dynamics 365 Business Central](https://www.g2.com/products/microsoft-microsoft-dynamics-365-business-central/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [MuleSoft Anypoint Platform](https://www.g2.com/products/mulesoft-anypoint-platform/reviews) - [MuleSoft Automation](https://www.g2.com/products/mulesoft-automation/reviews) - [MultiSync Made Easy](https://www.g2.com/products/multisync-made-easy/reviews) - [Natterbox](https://www.g2.com/products/natterbox/reviews) - [Navan (Formerly TripActions)](https://www.g2.com/products/navan-formerly-tripactions/reviews) - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - [NiceJob](https://www.g2.com/products/nicejob/reviews) - [Nooks](https://www.g2.com/products/nooks/reviews) - [Notion](https://www.g2.com/products/notion/reviews) - [Oracle Database](https://www.g2.com/products/oracle-database/reviews) - [Oracle PeopleSoft](https://www.g2.com/products/oracle-peoplesoft/reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) - [PayPay](https://www.g2.com/products/paypay/reviews) - [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) - [Plivo](https://www.g2.com/products/plivo/reviews) - [Proshort](https://www.g2.com/products/proshort/reviews) - [Quickbase](https://www.g2.com/products/quickbase/reviews) - [QuotaPath](https://www.g2.com/products/quotapath/reviews) - [RentalMan ERP](https://www.g2.com/products/rentalman-erp/reviews) - [Revenue.io](https://www.g2.com/products/revenue-io/reviews) - [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews) - [Salesforce Backup & Recover](https://www.g2.com/products/salesforce-backup-recover/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [SalesIntel](https://www.g2.com/products/salesintel/reviews) - [Salesloft](https://www.g2.com/products/salesloft/reviews) - [SAP ECC](https://www.g2.com/products/sap-ecc/reviews) - [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) - [Shift Admin, a QGenda Company](https://www.g2.com/products/shift-admin-a-qgenda-company/reviews) - [Sign Made Easy](https://www.g2.com/products/sign-made-easy/reviews) - [SiteLink Web Edition](https://www.g2.com/products/sitelink-web-edition/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews) - [Slate by Technolutions](https://www.g2.com/products/slate-by-technolutions/reviews) - [Sprout Social](https://www.g2.com/products/sprout-social/reviews) - [storEDGE](https://www.g2.com/products/storable-storedge/reviews) - [Stripe Connect](https://www.g2.com/products/stripe-connect/reviews) - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews) - [Sync Made Easy](https://www.g2.com/products/sync-made-easy/reviews) - [Tableau](https://www.g2.com/products/tableau/reviews) - [TallyPrime](https://www.g2.com/products/tallyprime/reviews) - [Tealium](https://www.g2.com/products/tealium-2026-07-21/reviews) - [Terret.ai](https://www.g2.com/products/terret-ai/reviews) - [Tikit](https://www.g2.com/products/cireson-tikit/reviews) - [Trackunit](https://www.g2.com/products/trackunit/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [Ubona Contact Center Solution](https://www.g2.com/products/ubona-contact-center-solution/reviews) - [Universe](https://www.g2.com/products/universe/reviews) - [Vanta](https://www.g2.com/products/vanta/reviews) - [WebAssign](https://www.g2.com/products/webassign/reviews) - [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) - [Windows 11](https://www.g2.com/products/windows-11/reviews) - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) - [Xero](https://www.g2.com/products/xero/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - [Zoom Events and Webinars](https://www.g2.com/products/zoom-events-and-webinars/reviews) - [ZoomInfo DaaS](https://www.g2.com/products/zoominfo-daas/reviews) - [Zoom Phone](https://www.g2.com/products/zoom-zoom-phone/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## Salesforce Headless 360 Platform (formerly Salesforce Platform) Features **Data Masking** - Sensitive Fields - Dynamic Masking - Static Masking - Consistent Masking - Random Masking **Administration** - Application Deployment - Native Deployment - Data Security - Access Control - Scalability - Lifecycle Management **Administration** - Policy, User, and Role Management - Approval Workflows - Automated Provisioning - Bulk Changes - Centralized Management - Self-Service Access Requests **Functionality** - Data Migration - Data Variety - Alerts and Logging - Data Replication **Functionality** - Dashboard - Reporting - Integrations - End-user management - Audit trails - APIs - Mobile SDK - Customizable design - Server-side storage **Functionality** - Self-registration and self-service - Authentication - Scalability - Consent and preference management - Social login - Customer data linking **Functionality** - User provisioning - Password manager - Single Sign-on - Enforces policies - Authentication - Multi-factor authentication **Management** - Configuration Management - Access Control - Orchestration **Functionality** - App complexity - App Variety - Customized Branding - Application Templates **Functionality** - Ease of Use - File Management - Multi-Language Support - Customization - Straight-Out-the-Box Functionality - Help Guides - Patching & Updates **Agentic AI - Software Testing** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Application Design** - UI Code Extending - Programming Code Extending - Customized Branding - Application Templates - Workflows **Development** - Application Deployment - Development Tools - Development Environment - Language Support - Testing **User Interface Design** - WYSIWYG Editor - Customized Branding - App Templates - Workflow Management **Compliance** - Access Management - At-Risk Analysis - DLP Configuration - Sensitive Data Compliance **Automation** - Workflow Automation - Workflow Mapping - Real-Time Updates **Functionality** - Multi-Factor Authentication - Single Sign-On - BYOD support - Password Vault - Centralized management - Role-based security - Live notifications - Live session recording & playback - Hide passwords - Temporary, time-limited privilege **Management** - Backup and Recovery - Integration Variety - Access and Security - Real time Monitoring ** Type** - On-premises solution - Cloud-solution **Functionality** - Automation - Integrations - Extensibility **Data Control** - Data Migration - Data Synchronization - Data Security **AI Authentication Risk Management - Customer Identity and Access Management (CIAM)** - Adaptive MFA - Anomaly Detection - Fraudulent Login Detection - Adaptive Authentication Policies - Risk-Based Authentication **Data Control** - Data Migration - Data Synchronization - Data Security **Database** - Database Management - Analytics - Auto Scaling - Backup / Recovery - Storage **Data Control** - Data Migration - Data Synchronization - Data Security **Administration** - Database Management - Deduplication - Backup - API / integrations **Development** - Application Templates - UI Code Extending - WYSIWYG Editor - Collaborative Development **Monitoring** - Audit Logging - Activity Logging - Anomaly Detection ** Reporting** - Tracking - Reporting - Access & Permission Change Reporting - Compliance & Audit Trail Export **Security** - Data Protection **Processes** - Pipeline Control - Workflow Visualization - Continuous Deployment **Agentic AI - Drag and Drop App Builder** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **AI Biometric & Behavioral Analysis - Customer Identity and Access Management (CIAM)** - Behavioral Biometric Analysis - Liveness Detection **Publishing** - Application Deployment - Platform Compatability - Lifecycle Management **Infrastructure** - Networking - Virtual Machines - Security **Publishing** - Application Deployment - Platform Compatibility - Lifecycle Management **Security ** - Multi-Factor Authentication - Data Transport - Data Types - Security Tools **Reporting** - Audit log - Reporting **Agentic AI - Low-Code Development Platforms** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - No-Code Development Platforms** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - Cloud Migration** - Autonomous Task Execution - Multi-step Planning - Decision Making **Authentication & Authorization - Identity and Access Management (IAM)** - Adaptive & Contextual Access Control **AI Context-Aware Security Controls - Customer Identity and Access Management (CIAM)** - Account Recovery Assistants - Constraint Enforcement **Administration & Governance - Identity and Access Management (IAM)** - Identity Lifecycle Management - Self‑Service Account Management **Generative AI - Identity and Access Management (IAM)** - AI‑Driven Access Anomaly Detection - Automated Policy Tuning - Predictive Role Recommendations ## Top Salesforce Headless 360 Platform (formerly Salesforce Platform) Alternatives - [Quickbase](https://www.g2.com/products/quickbase/reviews) - 4.5/5.0 (1,525 reviews) - [Claris FileMaker](https://www.g2.com/products/claris-filemaker/reviews) - 4.5/5.0 (495 reviews) - [Nintex](https://www.g2.com/products/nintex-nintex/reviews) - 4.3/5.0 (1,272 reviews)