--- title: Salesforce Headless 360 Platform (formerly Salesforce Platform) Reviews meta_title: 'Salesforce Headless 360 Platform (formerly Salesforce Platform) Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 4002 reviews by the users' company size, role or industry to find out how Salesforce Headless 360 Platform (formerly Salesforce Platform) works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 4002 scale: '5' date_modified: '2026-07-23' parent_category: name: Development url: https://www.g2.com/categories/development --- # Salesforce Headless 360 Platform (formerly Salesforce Platform) Reviews **Vendor:** Salesforce **Category:** [Cloud Platform as a Service (PaaS) Software](https://www.g2.com/categories/cloud-platform-as-a-service-paas) **Average Rating:** 4.5/5.0 **Total Reviews:** 4,002 ## About Salesforce Headless 360 Platform (formerly Salesforce Platform) Salesforce's Agentforce 360 Platform helps IT and security teams innovate fast, deploy securely, and protect their data. With our development and security tools built into the entire agent and app lifecycle on Salesforce, organizations can dive into AI innovation without compromising on security and compliance. And by building on Salesforce, development teams get a head start on AI projects by using the apps, workflows, data streams, and agents they've already built. Developers can develop agents and apps quickly, securely, and reliably, and IT can customize and extend Salesforce across the enterprise. And every customer can protect their data with security and compliance. ## Salesforce Headless 360 Platform (formerly Salesforce Platform) Pros & Cons **What users like:** - Users appreciate the **ease of use** with Salesforce Headless 360, facilitated by its practical training and supportive community. (1638 reviews) - Users value the **flexibility and automation capabilities** of Salesforce Headless 360 Platform for seamless data management. (799 reviews) - Users appreciate the **easy customization** of Salesforce Headless 360 Platform, tailored perfectly for diverse institutional needs. (654 reviews) - Users appreciate the **high customizability** of Salesforce Headless 360 Platform, easily adapting it to diverse educational needs. (651 reviews) - Users appreciate the **extensive customization options** , enhancing their campaign-building experience and meeting diverse business needs. (630 reviews) - Integrations (572 reviews) - Flexibility (545 reviews) - Customer Management (538 reviews) - Users appreciate the **extensive features** of Salesforce Platform, effectively tailoring reports and data to their business needs. (529 reviews) - Easy Integrations (494 reviews) **What users dislike:** - Users often face a **steep learning curve** with Salesforce Headless 360 Platform, which can feel overwhelming for new users. (574 reviews) - Users find the **complexity** of Salesforce Headless 360 Platform to be a significant barrier, particularly for smaller businesses. (525 reviews) - Users highlight the **high cost of ownership** and complexity, making it challenging to manage and learn. (469 reviews) - Users find the **difficult learning** curve of Salesforce Headless 360 Platform challenging, needing significant time and effort to master. (413 reviews) - Users feel Salesforce Headless 360 Platform lacks **certain features and can be overwhelming** due to its complexity. (412 reviews) - Learning Difficulty (390 reviews) - Limitations (370 reviews) - Pricing Issues (354 reviews) - Limited Customization (336 reviews) - Limited Features (318 reviews) ## Salesforce Headless 360 Platform (formerly Salesforce Platform) Reviews ### 1. Love the Campaign and Journey Sections **Rating:** 5.0/5.0 stars **Reviewed by:** AMOL J. | ASSISTANT PROFESSOR, Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I like campain and Journey section and no server setup is required. It is scalable too. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** it is costly. It is difficult to Migrate. We dont have direct access to server. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Managing Students data. By using automation, less efforts need to be taken. ### 2. Great tool for self-management **Rating:** 4.5/5.0 stars **Reviewed by:** Marcio J. | Financial Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** March 19, 2024 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The level of personalization of the dashboards, queues and the many ways you can manage/view your daily demands are really great and simple to navigate. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** When a certain level of complexity is reached in a specific case, the platform tends to become a lot slower than before, making the experience a little slower to work through. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Organizing day-to-day demands in a easy way ### 3. Integrates CRM Data Seamlessly, Eliminates Extra Tools **Rating:** 4.5/5.0 stars **Reviewed by:** Anshul S. **Reviewed Date:** October 16, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I appreciate how Salesforce Platform integrates all CRM data and datasets in one place, reducing the need for multiple tools. This has streamlined operations and improved efficiency. I find the ability to query data through the agent source particularly useful, meeting our business needs effectively. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The initial setup of Salesforce Platform required obtaining certifications to access client data, which was a necessary but perhaps inconvenient step. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I find the product integrates all our CRM data and datasets in one place, eliminating other tools and enhancing efficiency. ### 4. Good Customizable CRM as per your requirements **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** We integrated Salesforce into our System to pull Leads and Contacts through using APIs. APIs work well; we were able to pass filters as needed. Response time was good. OAuth connector apps work very well without any issues. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Sometimes I would get lost in the UI if I logged in after a few days. Sometimes it is hard to find menu options because there are a lot of options. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I worked on Salesforce to pull and push leads and contacts from and to our system and Salesforce. The data was used further by our clients. They were using salesforce campaings. ### 5. Easy and clean UI platform **Rating:** 4.0/5.0 stars **Reviewed by:** Zubin B. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Salesforce is highly scalable and used for small and big business organisation to handle their data and functionality seamlessly and with more security. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Some enterprise org features for use we have to purchase additional licences. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce is highly scalable and developed software for small business and also used for large business organisation to handle their vast amount of data seamless without more loading and less configuration to run on any system. ### 6. Great Infrastructure and Low-Code Automation, but Disappointing UI **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I appreciate having the necessary infrastructure, such as objects and fields, to store the most important information about customers and partners. I also value the low-code options available for easily creating automations. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Configuring Experience Cloud feels overly complex and not very user-friendly. Additionally, the sharing settings seem limited and do not offer enough options. The UI of the records inside Salesforce. Also the ui inside Salesforce records is not comfortable. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** We avoid missing important data by consistently keeping and tracking information, primarily about our customers as well as our partners. Our work processes are streamlined by using a tool that ensures both our sales and support teams stay updated. Additionally, we are able to calculate KPIs and benefit from a reliable reporting system. ### 7. Great Feature Integration and UI, but Frequent OS Updates Needed **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Info integration is great on this platform. A wide array of features are present such a dashboard preview, attendance marking, data extraction using single key. Apart from the features UI is convenient and seamless. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The platform consistently demands the latest update of the operating system it runs on, which means I have to upgrade frequently. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce Platform offers all the essential features and advantages I need as an administrator and team lead to effectively manage and organize important data, set objectives, and plan for goal management. ### 8. Powerful Customization in Salesforce, but Needs Better Org Documentation Tools **Rating:** 5.0/5.0 stars **Reviewed by:** Rob Z. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The possibility of things you can build and support within Salesforce is so vast. You can find a solution for almost any business problem you face to be solved within Salesforce. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I would like a way to have documentation of the org you built to be extracted and can reviewed. Such as custom objects, profiles, security setup, and functions of flows that have been built out. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Providing and end to end application and payment reimbursement submission process for all of our union members and non-members. ### 9. Solve business with CMS **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 05, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It is very easy to use. You can implement your fundamentals very easily as per your use case. Technical and non-technical person can use it without any huddle. It has got very good customer support. If got stuck with platform then you can ask your query to customer support and they reply quickly. If your business moves to this platform very hard to switch as your business will use this platform frequently. It has got plenty of features, sales, cloud, marketing, AI etc... Its integration is very easy their API document is very clear. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I guess these platform has a lot of no code tool components that restricts developers to code for their use case as probably it provides every component **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** It solves most of the business use cases. It is a Centralized custom data i.e Centralize all the customer data across the platform. Also we can have workflows or can automate the repetitive process. Real time tracking of the business can be seen with their dashboard. Can grow business by leveraging their platform components or features ### 10. Great Replacement for Sibel CRM: Easy and Well-Designed Case Management **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Cloud-based CRM automation, AI-powered analytics, customizable dashboards, seamless integration, mobile access, workflow automation, customer 360 view, scalability, AppExchange marketplace, robust security, and extensive third-party integrations.​​​​​​​​​​​​​​​​ **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** • **High Cost** - Expensive licensing fees, add-ons, and implementation costs make it prohibitive for small businesses • **Steep Learning Curve** - Complex interface and extensive features require significant training time and technical expertise • **Over-Customization Complexity** - While customizable, modifications often require developers and can lead to maintenance challenges​​​​​​​​​​​​​​​​ **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** - Eliminate on-premise infrastructure costs, reduce IT maintenance burden, and gain automatic updates with new - Intuitive, mobile-friendly interface increases user adoption and productivity compared to Siebel’s complex, - Access robust AppExchange ecosystem with thousands of pre-built integrations and leverage AI capabilities through Einstein for predictive analytics​​​​​​​​​​​​​​​​ ### 11. Highly Customizable Cloud Storage with Better Customer Support **Rating:** 4.0/5.0 stars **Reviewed by:** Saurabh S. | Senior Relationship Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Many customizable features for diiferent business needs, here we can get cloud based storage, and better customer support **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Cost is very high, without technical help we cannot customize many features **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Managing the leads with its automation ### 12. Seamless Integrations and Effortless CRM Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It's integrations with other platforms. The fact that it's ubiquitous with the word CRM. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Too much tooling available in the platform so can be hard to use or know where to find information. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Managing leads and finding information about deals, prospects and customers ### 13. Easy to Use and Highly Customizable **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** This software is easy to use, and it allows you to customize it according to your specific process. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It is quite expensive, and not every organization may be able to afford it. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** It is helping in better reporting for all the stake holders ### 14. Streamlined Sales with Easy Setup and Excellent Features **Rating:** 4.5/5.0 stars **Reviewed by:** Chad S. **Reviewed Date:** October 14, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I find Salesforce Platform beneficial as it provides clear visibility into our sales process, enhancing efficiency. Setting it up was relatively easy, which I appreciate. I find the electronic signature feature through DocuSign and the Experience Cloud particularly useful. The platform’s user-friendly nature is a significant plus. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** {"I find managing Salesforce Platform somewhat challenging and feel that reducing the technical debt would significantly improve the overall experience."} **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I find Salesforce Platform gives us visibility into the sales process, helping us make it more efficient. ### 15. Great for Unified Data, but Challenging Feature Implementation as a Solo Admin **Rating:** 4.0/5.0 stars **Reviewed by:** Jacob K. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It operates fantastically as a cross-organizational source of truth, allowing us to provide both golden customer records for our sellers and high quality dashboards for executives. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Implementation and visibility of new features can be difficult, as a solo admin it can be difficult to identify blind spots and features that are being underutilized, and even if I do, rolling them out by myself usually presents a challenge. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce operates as a sales database, outreach tracker, and a means of tracking and setting organizational goals. ### 16. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Customizable, lots of features/textboxes to track all data. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Issues with sending emails and setting up email cadences. Emails sent from salesforce land in spam, cadences did not work. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** CRM, managing all prospective, current, and past customer data. ### 17. Powerful Customization and Integration, but High Costs and Complexity **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Among the top features of the Salesforce Platform are its impressive customization options, enabling businesses to adapt the system to their unique requirements. Additionally, its robust integration capabilities make it easy to connect Salesforce with a variety of other applications, further enhancing its versatility. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The primary drawbacks of the Salesforce platform are its high costs and complexity, as well as a steep learning curve and difficulties with customization. Many users consider the platform to be expensive, often citing hidden fees and an abundance of features that may not be necessary for their needs. This can make Salesforce feel overwhelming and particularly challenging for small teams to implement and use effectively. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Create in master cloud data source for e2e business ### 18. Effective Sales Tracking with Exceptional Support **Rating:** 5.0/5.0 stars **Reviewed by:** Savannah B. **Reviewed Date:** October 14, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I find the Outlook and Teams integration with Salesforce most useful, enhancing our coordination significantly. Salesforce is instrumental in helping us effectively track sales and update our pipeline, streamlining our sales operations. The access to support is a major factor for continuing with Salesforce, as it provides essential assistance when needed. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I find the process of submitting tickets cumbersome as it requires going through Agentforce, which seems like an unnecessary hurdle. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I use Salesforce to effectively track sales and update our pipeline. ### 19. Great platform for building custom solutions **Rating:** 5.0/5.0 stars **Reviewed by:** Hiral J. | Salesforce Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It is very useful for building custom apps without needing to code everything from scratch. It connects very well with other salesforce tools, and the drag & drop features makes features make setup easy. And also Best for solving specific business needs quickly. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** sometimes it feels little bit slow, and figuring out some complex features is confusing sometimes. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** It helps us build and customize apps quickly without needing heavy coding, which saves time and reduces dependency on developers ### 20. Powerful Access Control, but Profile Management Needs Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The best thing is about how finely you can restrict and provide access to users and decide what they can do with the data. Now with Agentforce, the complexity of understanding why someone cannot perform a task has become so easy. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The need to get rid of profile is much needed as it gets confusing and should only work with permission sets. And removal of workflows and process builder by making it mandatory to migrate to flows as it is a much stronger tool. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** From a technical perspective, it provides low-code and pro-code tools — like Flow Builder, Apex, Lightning Web Components, and API integrations — to quickly build scalable, secure, and customized applications without needing to manage infrastructure. ### 21. Comprehensive Platform for Business Needs, Though a Bit Pricey **Rating:** 5.0/5.0 stars **Reviewed by:** Chethan S. | Chief Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Its best platform to cater all your needs either be sales, service or any other business problems. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Its bit pricey as of now, but we need to look at the value its adding. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** All type of business problems are being resolved by this. ### 22. Best CRM for all Business Needs **Rating:** 5.0/5.0 stars **Reviewed by:** Vikash C. | Analyst Business and marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Salesforce CRM has lot more features and functionality any business can think off. It his highly customizable low code platform which makes it easy to adopt as per business process needs. Customer support is good and we use it very frequently. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It's is expensive for smaller business rather then other crm **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** End to End Business process management. ### 23. Transformative CRM with Analytics Powerhouse **Rating:** 4.5/5.0 stars **Reviewed by:** rishi d. | Animator **Reviewed Date:** October 16, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I appreciate Salesforce's robust CRM capabilities, which have been indispensable for tracking client and customer data over our seven to eight years of use. The platform's out-of-the-box solutions fit our needs perfectly. I also find Einstein Analytics and Tableau very useful for data visualization, enhancing our ability to manage and analyze information effectively. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** No it’s all good **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I use Salesforce to manage client data effectively, track sales, and leverage Einstein Analytics and Tableau for visualization, enhancing data management and insights. ### 24. Great Potential for Business Connectivity, but Deployment Can Be Complex **Rating:** 4.5/5.0 stars **Reviewed by:** Javier M. | Chief Digital and CRM Officer, Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Has a huge potencial to connecy people for business but also, to create New business capacilities **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It can be complex to deploy projects when you already have other core systems running in the production environment. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Connect marketing efforts (MQL) with business objectives (SQL). ### 25. Powerful Customization with Salesforce, but Beware of Complexity and Costs **Rating:** 5.0/5.0 stars **Reviewed by:** Pallavi G. | Lead Developer, Hospital & Health Care, Enterprise (> 1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The Salesforce Platform offers powerful customization and automation — from Flows to Apex and LWCs enabling you to build tailored business solutions, integrate data seamlessly, and deliver smarter customer experiences without heavy infrastructure setup. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Complex configurations can sometimes lead to performance issues. Deployment between environments is time-consuming, and licensing or feature costs can escalate quickly. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce centralizes customer, sales, and service data into one platform automating workflows, improving collaboration, and providing real-time insights that boost productivity and decision-making across teams. ### 26. Perfect Connections, Efficient CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 11, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I like that Salesforce Platform can connect with other platforms, such as Sales Navigator, Lusha, and 6sense, among others. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Sometimes there is difficulty in understanding when to switch to a classic Salesforce or other versions of Salesforce that exist. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I use Salesforce Platform as a CRM to store and optimize customer information, including actions like calls and emails, ensuring that the team can access it regardless of internal changes in the teams. ### 27. Salesforce through and through **Rating:** 5.0/5.0 stars **Reviewed by:** Eric C. | Manager, Business Applications, Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I have my entire career to thank the Salesforce Platform for. Ease of use. Ability to influence the business and CHANGE the business **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I dislike that they dont get enough credit for their enhancements. This is a huge corp that makes great strides annually. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Ease of changing the business and adapting to evolving corporate needs. ### 28. Salesforce reviews **Rating:** 4.0/5.0 stars **Reviewed by:** Yogesh U. | Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It’s really easy to use and hi is really interactive and helpful **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The page performance is slow sometimes and ept doesn’t help in getting the right value **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** We are trying to help our internal advisers in their day to day life ### 29. The Ultimate Source of Truth for Seamless Data Access **Rating:** 5.0/5.0 stars **Reviewed by:** Rajat G. | Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It serves as the single source of truth for the organization, making it very easy to find data across different cross-functional teams. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The main issue is its cost. Because of the price, not every organization is able to access it. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** It is helping to automate manual processes. ### 30. Efficient Data Management and Integration, but Data Cloud Access Needs Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Aashish T. | Enterprise (> 1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Salesforce offers unified customer data management and provides clear visibility for both Sales and Service teams. It is also easy to integrate various enterprise tools with Salesforce, which enhances overall efficiency. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** This tool is useful for utilizing the Agentic interface to gain access to or a license for Data Cloud. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** This product addresses the challenge of needing several different tools for data parsing and retention. Its security features are also preferable to relying on third-party security solutions. ### 31. It is amazing! **Rating:** 5.0/5.0 stars **Reviewed by:** Shubhank S. | Support Analyst, Logistics and Supply Chain, Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I like how easy it is to work on salesforce as a CRM. I can maintain records of my conversations with clients, log their account details accurately. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Sometimes it crashes automatically and logs you after 30 minutes but I guess thats for the best **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** It help me centralize all the client data at one place and also automates lead tracking for my sales. It got so many automations which actually helps me communicate better with the customers. ### 32. Salesforce Platform Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2024 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Salesforce has user-friendly interface that includes personalized and custom dashboards. salesforce is easy to understand and does not require much coding. slaesforce provides comunity support where we can communicate with other trailblazer and get a ans of our problems or questions. when we talk about Integration with third-party application, there comes saleforce first in mind as it uses open APIs and lower-code integration tool. as well as salesforce is easy to implemnt. I use salesforce platform almost everyday. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** sometimes it's take too much time to load new pages or reflact changes that we have made. sometimes community supports takes longer time to reicieve answer from **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** First of all as we all know salesforce is number one CRM, and as it's a cloud base it's easy to handle data from everywhere by just log in to our org. it provides sales pipeline so that we can easily keep track on our sales cycle and grow our bussiness. ### 33. Powerful and Versatile Platform for Business Solutions **Rating:** 5.0/5.0 stars **Reviewed by:** SANJEET M. | Developer, Enterprise (> 1000 emp.) **Reviewed Date:** August 03, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** What I like best about the Salesforce Platform is its ability to rapidly build and customize applications with clicks or code. The low-code tools, powerful automation with Flows, and seamless integration capabilities make it incredibly efficient for delivering business value. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** One thing I dislike about the Salesforce Platform is that it can get complex quickly, especially when dealing with limits, governor constraints, and multiple automation running in parallel. Also, licensing costs can be high for small businesses. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce Platform is helping solve challenges around data centralization, process automation, and cross-team collaboration. It allows me to build scalable solutions that streamline workflows, reduce manual tasks, and improve overall productivity—saving time and increasing business efficiency. ### 34. Salesforce Developer **Rating:** 5.0/5.0 stars **Reviewed by:** shayan k. | Salesforce Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2023 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Easy to learn .Best Thing for me is Agentforce. and Data cloud **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** As i have 2 years of experience as a Salesforce dev. I don't think there is any thing to dislike **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce Platform connects data, automates processes, and enables innovation withhout deep codingg whichhh means faster decision,higghher productivity, and better customer experience. ### 35. Effortless CRM with Vast Capabilities **Rating:** 4.5/5.0 stars **Reviewed by:** Apoorv K. **Reviewed Date:** October 16, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I appreciate Salesforce for its great CRM capabilities, which make it easy for businesses to maintain their sales and service operations. It's straightforward to set up and easy to use. Features like Velocity, Omni Studio, and Agentforce are very helpful, and its flexibility and integration ease are significant benefits. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I probably would like to see a reduction in Salesforce's licensing cost. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce streamlines sales and service operations across various industry clouds, enhancing business efficiency and flexibility. ### 36. salesforce good for big projects **Rating:** 3.5/5.0 stars **Reviewed by:** sellah s. | Data Quality Control Lead, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** its capacity to hold more customers and projects easy tracking real time updates and reports/dashboards **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** it requires high experience to use does not integrate with other open source softwares **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** streamlines workflows, improves collaboration, and offers tools for building custom apps to make businesses more efficient. ### 37. Dated UI, Limited Integration **Rating:** 0.5/5.0 stars **Reviewed by:** Hamdy A. | Assistant Director Of Admission , Enterprise (> 1000 emp.) **Reviewed Date:** January 13, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I like the potential of Salesforce Platform. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The Salesforce Platform seems dated and old to navigate. Additionally, I've had issues with connecting it to Outlook, as it always disconnects from emails. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** n/a ### 38. Easy App Creation, But Volume Limits Can Be Restrictive **Rating:** 4.0/5.0 stars **Reviewed by:** Jayesh B. | Application Systems Architect, Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Getting started is very straightforward. You can rapidly create apps ranging from simple to moderately complex, all without needing to write much or any code. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Handling large volumes can be difficult, especially when dealing with governor limits. This presents a significant challenge. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Developing applications is fast thanks to the use of configuration and low-code tools. We have created several single-page apps that help us collect data and produce reports and dashboards based on that information. ### 39. Game-Changer for Customer Management and Sales Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Erika F. | Risk Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** May 20, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Salesforce brings everything together in one place—customer data, sales insights, workflows, and automation. I love how customizable it is and how it helps teams stay aligned and productive with real-time updates and dashboards. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The platform can be overwhelming at first due to its complexity and wide range of features. Some tasks require a steep learning curve or admin support, which can slow things down for new users. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce solves the challenge of managing customer relationships and sales processes in a centralized, organized way. It helps me track leads, monitor sales pipelines, and automate routine tasks, which saves time and improves accuracy. This leads to better customer engagement and more efficient teamwork. ### 40. The best CRM to chose for your business **Rating:** 5.0/5.0 stars **Reviewed by:** Yashika T. | AM, Enterprise (> 1000 emp.) **Reviewed Date:** September 18, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Salesforce platform is one of the best CRM that I’ve ever worked upon in my life. So basically, it gives me an exposure to generate leads and to convert them into Admission on a single page. I have sales platform to keep all my data secure and in place. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** There is nothing I dislike about this platform **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** The problem that sales was platform is using for me is to maintain my data under one roof. It keeps my data masked as well so it is only visible to support. ### 41. Wonderful CRM Platform for Business—Easy to Handle **Rating:** 5.0/5.0 stars **Reviewed by:** Radheshyam B. | Information Technology System Network Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It's a wonderful crm platform for business and ease to handedly **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Limitation some length email sending and licence price very high **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Ease to use and standerd module and drag down ### 42. Powerful Customization for All, at an Enterprise Price Point **Rating:** 5.0/5.0 stars **Reviewed by:** Shalimar C. | Database Architect & Marketing Lead, Health, Wellness and Fitness, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Out of the box capabilities and customization options. As a developer, the options are almost limitless, and even for non-developers, the customization power cannot be matched by another product. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It can be cost prohibitive in some situations, but appropriately so for an enterprise solution. ROI is almost always there, regardless. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce solves challenges with unifying teams into a single platform where different personas and audiences can get a tailored experience from a common data set. ### 43. User-Friendly Platform with Room for UI Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Archana M. **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I love that Salesforce Platform is incredibly user-friendly, making it accessible even for those new to software. Its smooth interface allows anyone to quickly gain hands-on experience. The platform facilitates a seamless and efficient workflow, while features like agent force and custom object creation are straightforward and easy to use. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I find the user interface unclear, which could be improved for better clarity. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I find Salesforce user-friendly, allowing quick learning and smooth, efficient workflow management. ### 44. Great product, custom objects need connections **Rating:** 5.0/5.0 stars **Reviewed by:** Chris A. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Its an all in one place for sales pipeline Management which is what we need **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Its very hard to customize and a lot of features dont work with custom objects **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Its a great solution for pipeline management ### 45. Excels services **Rating:** 5.0/5.0 stars **Reviewed by:** Jason A. | Team Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The interface is great, and I haven't encountered any issues while using it. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** There’s nothing to dislike about the platform. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce Platform solves key problems like data silos, manual workflows, and lack of visibility into customer interactions. By centralizing customer data and automating processes, it improves collaboration across teams, reduces errors, and saves time. For me, this means I can focus more on delivering value to customers and driving growth, rather than spending time on repetitive tasks or struggling with disconnected systems. ### 46. Salesforce CRM review **Rating:** 4.0/5.0 stars **Reviewed by:** Kian K. | Digital Marketing Consultant - Freelance, Enterprise (> 1000 emp.) **Reviewed Date:** September 18, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Really powerful CRM with a lot of customisation that can be done, It's better for bigger teams as you usually need a CRM Coordinator as it's more complex than some other vendors, which might be better for smaller teams or startups **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It's a bit hard to teach to people who havent used it before, so it has a learning curve compared to other CRMs with more user friendly UI/UX **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** CRM Mainly, aswell as Omni-channel integration which allows us to contact customers via different platforms from a centralized software. ### 47. Salesforce Platform Review 2025: Unmatched Power, Flexibility, and Cost Caveats **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Writing and Editing | Enterprise (> 1000 emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The best thing about the Salesforce platform is its ability to let anyone rapidly build powerful apps and automate business processes with minimal coding, thanks to intuitive drag-and-drop tools and pre-built components. This low-code approach boosts productivity, shortens development cycles, and enables both technical and non-technical users to create solutions that precisely fit their needs, all while leveraging strong data integration and enterprise-level security. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** High cost and complex pricing: Licensing, subscription fees, add-ons, and premium features can make Salesforce expensive, especially for small and medium businesses. Steep learning curve: Despite low-code tools, the platform is complex, requiring substantial training and often expert help for customization and effective use. Customization challenges: Tailoring the system usually needs technical expertise (coding skills), which can limit no-code users and increase reliance on costly developers or consultants. Integration difficulties: Setting up and maintaining seamless integrations with other systems can be time-consuming and complex, sometimes requiring middleware or extra resources. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** It helps in managing and tracking client information and updates. ### 48. The best CRM and 360 degree Cloud **Rating:** 5.0/5.0 stars **Reviewed by:** Sparsh G. | Associate Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It is a great platform of SaaS, which is a complete solution for any business to handle their end-to-end work very easily. Also the best part of this is that it is point and click by which client is also understand a lot of things. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Sometimes it takes a little more time in updating the configurations things. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** It solving a complete business problem and help them to run there business in one platform from lead to opportunity close ### 49. Effortless Navigation and Seamless Customer Engagement **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica L. | Quality coordinator, Information Services, Enterprise (> 1000 emp.) **Reviewed Date:** December 09, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I like how easy it is to navigate through the tabs and access of information provided when working with customer engagement for example live chat **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** nothing in particular it seems to be a great tool to use **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** having the ability to use it for customer support services ### 50. The CRM to have **Rating:** 5.0/5.0 stars **Reviewed by:** Artyom C. | Deal Execution Analyst, Marketing and Advertising, Enterprise (> 1000 emp.) **Reviewed Date:** July 31, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Having used salesforce for the last couple of years and being within revops, it has pretty much all of the capabilities to run any type of business **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It can be quite daunting at the beginning as there are a lot of elements that come into play if you don't have any CRM experience **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** We integarate a lot of othert different apps into Salesforce which then allows us to use it and interact as needed ## Salesforce Headless 360 Platform (formerly Salesforce Platform) Discussions - [What are the essential Salesforce Platform features a beginner should learn to improve customer relationship management?](https://www.g2.com/discussions/what-are-the-essential-salesforce-platform-features-a-beginner-should-learn-to-improve-customer-relationship-management) - 5 comments, 2 upvotes - [What is Salesforce Mobile used for?](https://www.g2.com/discussions/what-is-salesforce-mobile-used-for) - 1 comment, 1 upvote - [What all functionalities can be used via Salesforce?](https://www.g2.com/discussions/what-all-functionalities-can-be-used-via-salesforce) - 2 comments, 1 upvote - [How do I create a test environment in Salesforce?](https://www.g2.com/discussions/how-do-i-create-a-test-environment-in-salesforce) - 1 comment, 1 upvote - [What is the Salesforce Mobile App?](https://www.g2.com/discussions/what-is-the-salesforce-mobile-app) - 2 comments, 1 upvote - [View Salesforce Headless 360 Platform (formerly Salesforce Platform) pricing details and edition comparison](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews?page=321§ion=pricing&secure%5Bexpires_at%5D=2026-07-23+20%3A02%3A00+-0500&secure%5Bsession_id%5D=d5f9c7b2-4885-442e-af51-257e58d28ecd&secure%5Btoken%5D=a6be57837689eccc261715c3fa651e0d8311e59425cc5c4067739d4e6774e8aa&format=llm_user) ## Salesforce Headless 360 Platform (formerly Salesforce Platform) Integrations - [6sense Sales Intelligence](https://www.g2.com/products/6sense-sales/reviews) - [AB Tutor](https://www.g2.com/products/ab-tutor/reviews) - [Adobe Marketo Engage](https://www.g2.com/products/adobe-marketo-engage/reviews) - [Agentforce Marketing (formerly Salesforce Marketing Cloud)](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - [Aligned](https://www.g2.com/products/teamaligned/reviews) - [Ameyo by Exotel Cloud Contact Center](https://www.g2.com/products/ameyo-by-exotel-cloud-contact-center/reviews) - [Apollo.io](https://www.g2.com/products/apollo-io/reviews) - [AppFolio](https://www.g2.com/products/appfolio/reviews) - [Asana](https://www.g2.com/products/asana/reviews) - [Avoma](https://www.g2.com/products/avoma/reviews) - [AWS Cloud9](https://www.g2.com/products/aws-cloud9/reviews) - [AWS Lambda](https://www.g2.com/products/aws-lambda/reviews) - [Azure Portal](https://www.g2.com/products/azure-portal/reviews) - [Backstory](https://www.g2.com/products/people-ai-backstory/reviews) - [Boomi](https://www.g2.com/products/boomi/reviews) - [Box](https://www.g2.com/products/box/reviews) - [Buildout](https://www.g2.com/products/buildout/reviews) - [CallHippo](https://www.g2.com/products/callhippo/reviews) - [Catalyst](https://www.g2.com/products/totango-catalyst/reviews) - [Chargebee](https://www.g2.com/products/chargebee/reviews) - [Chorus by ZoomInfo](https://www.g2.com/products/chorus-by-zoominfo/reviews) - [ChurnZero](https://www.g2.com/products/churnzero/reviews) - [Cisco Duo](https://www.g2.com/products/cisco-duo/reviews) - [Clari](https://www.g2.com/products/clari/reviews) - [Clay](https://www.g2.com/products/clay-com-clay/reviews) - [Cognism](https://www.g2.com/products/cognism/reviews) - [Conga Composer](https://www.g2.com/products/conga-composer/reviews) - [Copper](https://www.g2.com/products/copper/reviews) - 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[Fluent Forms](https://www.g2.com/products/fluent-forms/reviews) - [FormAssembly](https://www.g2.com/products/formassembly/reviews) - [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - [Git](https://www.g2.com/products/git/reviews) - [GitHub](https://www.g2.com/products/github/reviews) - [Givebutter](https://www.g2.com/products/givebutter/reviews) - [GoFundMe Pro](https://www.g2.com/products/gofundme-pro/reviews) - [Gong](https://www.g2.com/products/gong/reviews) - [Google Authenticator](https://www.g2.com/products/google-authenticator/reviews) - [Google Cloud Console](https://www.g2.com/products/google-cloud-console/reviews) - [Google Meet](https://www.g2.com/products/google-meet/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [GTM Workspace - Powered by ZoomInfo](https://www.g2.com/products/gtm-workspace-powered-by-zoominfo/reviews) - 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[Slack](https://www.g2.com/products/slack/reviews) - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews) - [Slate by Technolutions](https://www.g2.com/products/slate-by-technolutions/reviews) - [Sprout Social](https://www.g2.com/products/sprout-social/reviews) - [storEDGE](https://www.g2.com/products/storable-storedge/reviews) - [Stripe Connect](https://www.g2.com/products/stripe-connect/reviews) - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews) - [Sync Made Easy](https://www.g2.com/products/sync-made-easy/reviews) - [Tableau](https://www.g2.com/products/tableau/reviews) - [TallyPrime](https://www.g2.com/products/tallyprime/reviews) - [Tealium](https://www.g2.com/products/tealium-2026-07-21/reviews) - [Terret.ai](https://www.g2.com/products/terret-ai/reviews) - [Tikit](https://www.g2.com/products/cireson-tikit/reviews) - [Trackunit](https://www.g2.com/products/trackunit/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [Ubona Contact Center Solution](https://www.g2.com/products/ubona-contact-center-solution/reviews) - [Universe](https://www.g2.com/products/universe/reviews) - [Vanta](https://www.g2.com/products/vanta/reviews) - [WebAssign](https://www.g2.com/products/webassign/reviews) - [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) - [Windows 11](https://www.g2.com/products/windows-11/reviews) - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) - [Xero](https://www.g2.com/products/xero/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - [Zoom Events and Webinars](https://www.g2.com/products/zoom-events-and-webinars/reviews) - [ZoomInfo DaaS](https://www.g2.com/products/zoominfo-daas/reviews) - [Zoom Phone](https://www.g2.com/products/zoom-zoom-phone/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## Salesforce Headless 360 Platform (formerly Salesforce Platform) Features **Data Masking** - Sensitive Fields - Dynamic Masking - Static Masking - Consistent Masking - Random Masking **Administration** - Application Deployment - Native Deployment - Data Security - Access Control - Scalability - Lifecycle Management **Administration** - Policy, User, and Role Management - Approval Workflows - Automated Provisioning - Bulk Changes - Centralized Management - Self-Service Access Requests **Functionality** - Data Migration - Data Variety - Alerts and Logging - Data Replication **Functionality** - Dashboard - Reporting - Integrations - End-user management - Audit trails - APIs - Mobile SDK - Customizable design - Server-side storage **Functionality** - Self-registration and self-service - Authentication - Scalability - Consent and preference management - Social login - Customer data linking **Functionality** - User provisioning - Password manager - Single Sign-on - Enforces policies - Authentication - Multi-factor authentication **Management** - Configuration Management - Access Control - Orchestration **Functionality** - App complexity - App Variety - Customized Branding - Application Templates **Functionality** - Ease of Use - File Management - Multi-Language Support - Customization - Straight-Out-the-Box Functionality - Help Guides - Patching & Updates **Agentic AI - Software Testing** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Application Design** - UI Code Extending - Programming Code Extending - Customized Branding - Application Templates - Workflows **Development** - Application Deployment - Development Tools - Development Environment - Language Support - Testing **User Interface Design** - WYSIWYG Editor - Customized Branding - App Templates - Workflow Management **Compliance** - Access Management - At-Risk Analysis - DLP Configuration - Sensitive Data Compliance **Automation** - Workflow Automation - Workflow Mapping - Real-Time Updates **Functionality** - Multi-Factor Authentication - Single Sign-On - BYOD support - Password Vault - Centralized management - Role-based security - Live notifications - Live session recording & playback - Hide passwords - Temporary, time-limited privilege **Management** - Backup and Recovery - Integration Variety - Access and Security - Real time Monitoring ** Type** - On-premises solution - Cloud-solution **Functionality** - Automation - Integrations - Extensibility **Data Control** - Data Migration - Data Synchronization - Data Security **AI Authentication Risk Management - Customer Identity and Access Management (CIAM)** - Adaptive MFA - Anomaly Detection - Fraudulent Login Detection - Adaptive Authentication Policies - Risk-Based Authentication **Data Control** - Data Migration - Data Synchronization - Data Security **Database** - Database Management - Analytics - Auto Scaling - Backup / Recovery - Storage **Data Control** - Data Migration - Data Synchronization - Data Security **Administration** - Database Management - Deduplication - Backup - API / integrations **Development** - Application Templates - UI Code Extending - WYSIWYG Editor - Collaborative Development **Monitoring** - Audit Logging - Activity Logging - Anomaly Detection ** Reporting** - Tracking - Reporting - Access & Permission Change Reporting - Compliance & Audit Trail Export **Security** - Data Protection **Processes** - Pipeline Control - Workflow Visualization - Continuous Deployment **Agentic AI - Drag and Drop App Builder** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **AI Biometric & Behavioral Analysis - Customer Identity and Access Management (CIAM)** - Behavioral Biometric Analysis - Liveness Detection **Publishing** - Application Deployment - Platform Compatability - Lifecycle Management **Infrastructure** - Networking - Virtual Machines - Security **Publishing** - Application Deployment - Platform Compatibility - Lifecycle Management **Security ** - Multi-Factor Authentication - Data Transport - Data Types - Security Tools **Reporting** - Audit log - Reporting **Agentic AI - Low-Code Development Platforms** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - No-Code Development Platforms** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - Cloud Migration** - Autonomous Task Execution - Multi-step Planning - Decision Making **Authentication & Authorization - Identity and Access Management (IAM)** - Adaptive & Contextual Access Control **AI Context-Aware Security Controls - Customer Identity and Access Management (CIAM)** - Account Recovery Assistants - Constraint Enforcement **Administration & Governance - Identity and Access Management (IAM)** - Identity Lifecycle Management - Self‑Service Account Management **Generative AI - Identity and Access Management (IAM)** - AI‑Driven Access Anomaly Detection - Automated Policy Tuning - Predictive Role Recommendations ## Top Salesforce Headless 360 Platform (formerly Salesforce Platform) Alternatives - [Quickbase](https://www.g2.com/products/quickbase/reviews) - 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