Salesforce Platform: Identity Reviews & Product Details


What is Salesforce Platform: Identity?

Salesforce App Cloud provides an out-of-the-box identity solution using open standards, including SAML, OpenID Connect, OAuth, and SCIM. Now IT can manage apps, users, and data sharing with simplicity and transparency.

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Salesforce Platform: Identity Profile Details

Salesforce Platform: Identity Profile Details

Vendor
Salesforce
Description
The enterprise cloud computing company that is leading the shift to the Social Enterprise. We help employees collaborate and connect with customers.
Company Website
Year Founded
1999
Total Revenue (USD mm)
10,480
HQ Location
San Francisco, CA
Phone
+1 (800) 667-6389
Ownership
NYSE: CRM
LinkedIn® Page
www.linkedin.com
Employees on LinkedIn®
36,445
Twitter
@salesforce
Twitter Followers
462,195
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Companies Using Salesforce Platform: Identity

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Salesforce Platform: Identity Reviews

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Salesforce Platform: Identity Reviews

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Owner
Building Materials
Small-Business
(2-10 employees)
Validated Reviewer
Verified Current User
Review Source
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"SalesForce App Cloud: Identity: a handy tool to secure the business"

What do you like best?

The best thing I like about salesforce identity is that it is well capable of managing the identities of employees, customers and partners and helps to manage the data sharing. This is done with praiseworthy simplicity and transparency. This XML based, seamless system will help you to communicate with one service to another in a very simple and easy means. Many applications can monitor under one umbrella using one password. This helps you to save lots of time and reduces your mental stress. You just need to get the app installed in your device and login into it and enjoy access to all other cloud and premises app. One just don’t need to have different password for different app, it’s a one way to get the work done. The two factor authentication system will really help to secure the data and will be able to reduce unwanted incidents.

What do you dislike?

So far so good, this is what I experienced using the product. Till now, no hurt feelings. However, there is room for customer support improvement. Hopefully, they’ll give a thought about this issue.

Recommendations to others considering the product:

The product helps you a lot. It saves your valuable time. It is easy, simple and user friendly. One can definitely try it for better productivity.

What problems are you solving with the product? What benefits have you realized?

The product helps to get the real time information. It removes the mental stress by reducing the hustle of resetting password. Last but not the least; it helps to protect the security of your business.

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Sunny's Salon
Cosmetics
Small-Business
(2-10 employees)
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"Salesforce App cloud Identity: Trusted Identity with Transparency"

What do you like best?

Salaesforce identity provides a trusted and unique identity to its clients,employess and staffs so that I can manage the data sharing and other tasks with ease and transparency. The other thing I liked about Salesforce identity was that it provides unique and individual sign-ons for individual apps in mobile or cloud and other platforms. This increases employee satisfaction and productivity. There was ease of access for the customers as I could use my social media credentials for getting in every steps. The active directory value could be extended through simple synchronization,delegated authentication and desktop sign-ons. Two factor authentication (2FA) could be initialized to keep my data and apps safe.

What do you dislike?

However, I found few drawbacks for the Salesforce App cloud Identity. In Salesforce, any userfields that are required had to be administerd in the Active Directory. A users Username has to be different that of his e-mail. But, if a user needs different user name and e-mail,then a new directory has to be created in the Active Directory. While I finished setup of the Identity, it connected to multiple Identity networks and only one login link was provided. While some identity services could be installed by the IT department,Identity connect needs someone expert in the Identity platform which is quite hectic to be operated.

Recommendations to others considering the product:

Considering the pros and cons, Identity Connect is a useful tool for organizations that aim to both reduce Salesforce user administration and simplify the Salesforce login process. But for organizations that only want to make the login process simple but the utility of the product will not be leveraged, then it is better to go with a less robust solution that is simpler to handle .

What problems are you solving with the product? What benefits have you realized?

The business purpose of Salesforce Identity Connect is that it is an Identity Provider that allows businesses to connect their Active Directory network with Salesforce. Salesforce users and Active Directory users can be synchronized once installed. Moreover, without compromising security and transparency, steps can be taken to simplify and eliminate the Salesforce login process .

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U
Mid-Market
(51-200 employees)
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"Salesforce is another giant in making"

What do you like best?

Salesforce best feature is that it is not limited to one thing; it allows you to keep track of your contacts, schedule reminders, post notes, and overall is a great platform to organize your leads and accounts. The platform has a search tool that allows you to quickly and easily search for companies and contacts.

What do you dislike?

It required detailed knowledge of the platform to make the best use of it. You need to give it some time to understand all the features and everything.

Recommendations to others considering the product:

Just give it a try, they have a great support team who is ready to assist you 24/7.

What problems are you solving with the product? What benefits have you realized?

Lead Management is one of the main feature that we use. It enables users to keep track of the various stages of their interaction and level of the transaction with their potential clients and customers.

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Technical Support Engineer
Computer Networking
Enterprise
(10,001+ employees)
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"I really love using Salesforce on a daily basis."

What do you like best?

I like the tabs feature that lets you switch and search anywhere, for anything. I also like the notifications, reports and dashboard menus.

What do you dislike?

I just open way too many tabs all at the same time.

Recommendations to others considering the product:

It is very user friendly. I love that blue banner on top! I would recommend more customization power to the user. Nothing else!

What problems are you solving with the product? What benefits have you realized?

I am very productive at work using Salesforce, especially because it integrates Casemon, our tool for tracking cases.

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UI
Mid-Market
(201-500 employees)
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"used this at last job in finance! made using salesforce 'on the go' seamless and protective "

What do you like best?

we were very aware that this is the best on the go protection/security - and it did not disappoint, seamless use and the XML-based standard that allows you to communicate authentication decisions between one service and another - its the best!

What do you dislike?

i didn't dislike anything actually...ease of use, great customer support, and great new features added all the time. I don't have a complaint.

Recommendations to others considering the product:

this is the best product of its kind - by far - if you're already a salesforce user, it is a no brainer to add this on.

What problems are you solving with the product? What benefits have you realized?

security protocall was completely met - An API for viewing and managing your deployment of Identity features was huge.

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Sr. Systems Analyst / Configurator
Marketing and Advertising
Mid-Market
(501-1000 employees)
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"Salesforce ease of use"

What do you like best?

The user interface and setup side of the system are very easy to use.

What do you dislike?

Keeping up with all the new features can be a challenge, but a major advantage to.

What problems are you solving with the product? What benefits have you realized?

We are able to ensure secure logins and know that our business date is safe

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IT Customer Systems & Operations Manager
Chemicals
Enterprise
(1001-5000 employees)
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"Good Stuff!!!!"

What do you like best?

The cloud... collaboration, the people, the platform! Provides all that a business needs.

What do you dislike?

Classic vs Lightning. Need to get across the line and make Lightning a thing for all.

What problems are you solving with the product? What benefits have you realized?

CPQ at our organization is in a legacy state. Needs to be modernized.

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Systems Security & Compliance Administrator
Oil & Energy
Small-Business
(11-50 employees)
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"Very Helpful App!"

What do you like best?

The best thing about this software is that it let's you have one password for many applications.

What do you dislike?

I don't have a problem with this product. It's easy to use and is very helpful. It saves time.

Recommendations to others considering the product:

You won't be sad if you try it out. You will most likely purchase it.

What problems are you solving with the product? What benefits have you realized?

It helps with the IT password resets that comes with helpdesk support.

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UA
Mid-Market
(51-200 employees)
Validated Reviewer
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"Great little app"

What do you like best?

The two factor authentication has got to be my favorite feature by far

What do you dislike?

I would like to see more theme options, like the ability to match my company colors

Recommendations to others considering the product:

If multiple apps are used, then this is the way to go

What problems are you solving with the product? What benefits have you realized?

The ability to manage all logins from one location has been amazing

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Mid-Market
(501-1000 employees)
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"Product Name"

What do you like best?

I like the best the expo, all the keynotes were great!

What do you dislike?

That there was not enough spaces in the sessions even though we came early to go in

Recommendations to others considering the product:

yes

What problems are you solving with the product? What benefits have you realized?

Forecasting using opportunities and maybe Einstein

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Enterprise
(5001-10,000 employees)
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"Needs additional work"

What do you like best?

easy to us the system, but is limited in the api space

What do you dislike?

but is limited in the api space when trying to connect

Recommendations to others considering the product:

not at yet

What problems are you solving with the product? What benefits have you realized?

Using is for IDM function for uni staff

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Small-Business
(2-10 employees)
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Highly customizable"

What do you like best?

I have been using it for quite some time. It is easy to use.

What do you dislike?

The fact that it can be heavily customized makes it difficult to maintain

Recommendations to others considering the product:

try it

What problems are you solving with the product? What benefits have you realized?

SAles enablement

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AM
Mid-Market
(51-200 employees)
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"Salesforce Identity"

What do you like best?

Super easy to use. Highly recommend for managing accounts

What do you dislike?

The biggest issue I have is that a users Username has to be different than their e-mail. Makes it more secure but slightly annoying. Also, when a user needs a different email and username a new directory has to be created.

What problems are you solving with the product? What benefits have you realized?

Increasing employee productivity and satisfaction by providing single sign-ons for all their cloud, mobile, and on-premises apps.

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Enterprise
(1001-5000 employees)
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"salesforce review"

What do you like best?

very slick software

i like the way it works

What do you dislike?

expensive but it does a great job wit whag it does

Recommendations to others considering the product:

Make sure that you use trailhead

What problems are you solving with the product? What benefits have you realized?

Shared Contacts

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Systems Engineer 4
Management Consulting
Enterprise
(10,001+ employees)
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"SFDC Identity"

What do you like best?

It makes easy to use this tool for identity management

What do you dislike?

None with functionality ,but it would be better if we have improved guides

What problems are you solving with the product? What benefits have you realized?

To login multiple times

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Enterprise
(1001-5000 employees)
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"The product is good"

What do you like best?

Salesforce Identity platform technologyb

What do you dislike?

this might take customer information in the cloud w

What problems are you solving with the product? What benefits have you realized?

Wanted to have Iendtitiy management implemented in our org

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Enterprise
(1001-5000 employees)
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"Ease of use"

What do you like best?

The ability to click instead of code for deployment

What do you dislike?

Cost of licenses to use the product and services

What problems are you solving with the product? What benefits have you realized?

Speed to Market

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A
Enterprise
(10,001+ employees)
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"Get Back To Your Day Job"

What do you like best?

Takes the headaches out of setting up and using single sign on

What do you dislike?

Convincing our leadership that we need it was the hardest part of the process. Its been downhill ever since.

What problems are you solving with the product? What benefits have you realized?

Streamlined our identity management process, giving users more time to do their real work. Less clicks for them, less complaints for me!

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"Salesforce identity"

What do you like best?

Platform independent makes this tool unique.

What do you dislike?

Need more features and options for usability.

What problems are you solving with the product? What benefits have you realized?

Operational challenges

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C
Small-Business
(11-50 employees)
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"Salesforce is Personal"

What do you like best?

The best part of salesforce is not just the amazing product but their involvement with the community! They have changed how how corporate America companies operate.

What do you dislike?

I just dislike dreamforce is not more times a year.

What problems are you solving with the product? What benefits have you realized?

IT really helps our clients front end teams collarborate.

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C
Enterprise
(1001-5000 employees)
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"Amazing Identity Platform"

What do you like best?

Its part of the Salesforce Platform! I think that more items like this should be more on the Salesforce Platform

What do you dislike?

Everything on Salesforce is amazing! Please keep building on n the Salesforce Platform!

What problems are you solving with the product? What benefits have you realized?

Identitfiying on the Salesforce Platform and helping Users maximizing Salesforce.

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AE
Small-Business
(11-50 employees)
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"Salesforce Helps Us Achieve Our Goal for Enrollment "

What do you like best?

I like the homepage that breaks down percentages of enrollment, such as how many students are enrolled and how many are on the waiting list

What do you dislike?

It can be pretty buggy sometimes, but overall it has helped up tremendously.

Recommendations to others considering the product:

I think it's a good fit.

What problems are you solving with the product? What benefits have you realized?

It gives us the ability to see able to get real time information on enrollment.

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AC
Enterprise
(10,001+ employees)
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"Salesforce.com Architect"

What do you like best?

The way I can keep a tab on my users and know what they are doing in the system.

What do you dislike?

still evolving need to improve and see much more option available

What problems are you solving with the product? What benefits have you realized?

no need to create sperate users on the system

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A
Small-Business
(11-50 employees)
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"Epic"

What do you like best?

Salesforce is byfar the best way to have your company work more efficiently

What do you dislike?

Sometimes youll get a little bit of a learning curve

What problems are you solving with the product? What benefits have you realized?

At the moment i am solving issues with einstein for things like the excel pipeline

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A
Enterprise
(1001-5000 employees)
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"Salesforce succes"

What do you like best?

everything is connected, we work with worldwide teams helps a lot with collaboration

What do you dislike?

every new functionality has to be paid for so it gets hard to have new things

What problems are you solving with the product? What benefits have you realized?

basically worldwide collaboration with the sales and engeenering team

Salesforce Platform: Identity Features

  • Authentication User experience
  • Local Access
  • Partner Access
  • Mobile Support
  • Breath of support for target systems
  • Supports BYOD users

Salesforce User Ratings

8.8
Ease of Use
Average: 8.9*
8.4
Quality of Support
Average: 8.9*
8.3
Ease of Setup
Average: 8.6*
* Single Sign-On (SSO) Category
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