--- title: Salesforce Partner Cloud (formerly Salesforce PRM) Reviews meta\_title: 'Salesforce Partner Cloud (formerly Salesforce PRM) Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 275 reviews by the users' company size, role or industry to find out how Salesforce Partner Cloud (formerly Salesforce PRM) works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 275 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Partnerships Management url: https://www.g2.com/categories/partnerships-management --- # Salesforce Partner Cloud (formerly Salesforce PRM) Reviews & Product Details Visit Website Grow revenue with a personalized partner experience, built using the #1 AI CRM. Win with outcomes-based onboarding and branded marketing assets. Guide faster partner selling with generative and predictive AI insights. Simplify partner management with automated fund requests and discounting. Ensure ongoing success, no matter the industry, with partner relationship management software that extends the power of Salesforce across your partner ecosystem. * * * Product Website Salesforce Partner Cloud (formerly Salesforce PRM) Seller [Salesforce](https://www.g2.com/sellers/salesforce) Discussions [Salesforce Partner Cloud (formerly Salesforce PRM) Community](https://www.g2.com/products/salesforce-partner-cloud-formerly-salesforce-prm/discuss) Languages Supported English Solution Type All-in-One Overview by Oleg Kulda Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 5 months [ View More Pricing Information ](https://www.g2.com/products/salesforce-partner-cloud-formerly-salesforce-prm/pricing) ## Salesforce Partner Cloud (formerly Salesforce PRM) Integrations (2) What do users say about integrations? Verified by Salesforce Partner Cloud (formerly Salesforce PRM) [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Service (formerly Salesforce Service Cloud) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Market Leader ](https://www.g2.com/products/market-leader/reviews) Show More ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 9/19/2024 "Outstanding" 5/5 What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)? What I like best about Salesforce Partner Relationship Management (PRM) is its seamless integration with the broader Salesforce ecosystem, which provides a 360-degree view of partners and customers in one platform. The system’s user-friendly interface allows easy management of partner relationships, from onboarding to sales enablement and performance tracking. Additionally, the customizable dashboards and reports make it simple to measure key performance metrics in real time. The most helpful aspect of Salesforce PRM is its automation features. It streamlines lead distribution, deal registration, and partner communication, which improves efficiency and reduces manual errors. The platform also empowers partners with self-service tools, so they can access resources, collaborate on deals, and close sales faster. The upsides of using Salesforce PRM include enhanced visibility into partner performance, improved partner collaboration, and the ability to scale partner programs efficiently. Its flexibility allows companies to tailor the platform to their specific business needs, ensuring smooth alignment with both internal teams and external partners. Overall, Salesforce PRM offers a comprehensive solution for managing partner relationships, driving growth, and optimizing partner engagement across various industries. Review collected by and hosted on G2.com. What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)? What I dislike is that the initial setup and customization can be complex and require significant time and resources. The learning curve can also be steep for new users or organizations that lack Salesforce expertise. Additionally, while the platform is highly customizable, some advanced configurations may require external development support, which could increase costs. Review collected by and hosted on G2.com. What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you? What I dislike is that the initial setup and customization can be complex and require significant time and resources. The learning curve can also be steep for new users or organizations that lack Salesforce expertise. Additionally, while the platform is highly customizable, some advanced configurations may require external development support, which could increase costs. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Radha K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Radha K.") RK Radha K. Strategy and Operations Lead Enterprise (\> 1000 emp.) 9/17/2024 "Salesforce PRM road to a modern partner portal in a year!" 4/5 What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)? The last time at Dreamforce in 2023, I learnt about Salesforce PRM has to offer with experience cloud. One year later, we are now at the launch of a new modern partner portal. What I love about the new portal is how everything is low code and low maintenance. Review collected by and hosted on G2.com. What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)? The CMS feature could be improved. At the moment, we are limited in how content can be configured for partners with several limitations around formatting and templates for content authors. Review collected by and hosted on G2.com. What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you? Enhancing partner experience by improving productivity and deal velocity resulting in revenue growth. Current problems included outdated and bad user experience, multiple clicks and unmanageable content Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Mid-Market (51-1000 emp.) 4/30/2025 "its a platform that can connect with salesforce ecosystem to help business manage their relations ." 4.5/5 What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)? user friendly interface, customized dashboards Review collected by and hosted on G2.com. What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)? bit expensive, limited customization, complicated for new users Review collected by and hosted on G2.com. What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you? it helps me in customization of dashboards and work in real time data. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Raul N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Raul N.") RN Raul N. Gerente operacional Enterprise (\> 1000 emp.) 9/18/2024 "Amazing" 5/5 What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)? Salesforce Partner Relationship Management (PRM) offers several key advantages. Its integration with the broader Salesforce ecosystem allows for seamless data sharing and collaboration. The customizable partner portals enhance user experience and engagement, while robust analytics and reporting tools help organizations track partner performance effectively. Review collected by and hosted on G2.com. What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)? Some drawbacks of Salesforce Partner Relationship Management (PRM) include its complexity, which can make initial setup and customization challenging for users. The learning curve for new users can be steep, especially if they aren't familiar with Salesforce. Review collected by and hosted on G2.com. What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you? Salesforce Partner Relationship Management (PRM) addresses several key challenges in partner management, such as Inneficient communication. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Steve F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Steve F.") SF Steve F. Senior Enterprise Account Executive Enterprise (\> 1000 emp.) 9/19/2024 "Channel Visibility" 3.5/5 What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)? Salesforce Partnership opens doors for your business and can rapidly expand your revenue. The channel can be a black box sometimes and PRM brings visibility to accelerate the power of the partnership. Review collected by and hosted on G2.com. What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)? As a user, I can only imagine it is not an OOB implementation, as I've seen great and terrible versions, and when it is bad, it would've been better to now have it at all. Review collected by and hosted on G2.com. What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you? Communication between myself and the partner on the other side to ensures that I know what is happening with my deals when I bring in another party. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Niti P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Niti P.") NP Niti P. Small-Business (50 or fewer emp.) 9/9/2024 "Love my onboarding with PRM" 4/5 What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)? PRM is still new and continuously evolving as we work on it. For me, I had a pretty good onboarding and will recommend it to any partner struggling to register their apps and consultancy. i love how easy is to log cases and the good amount of customer support. Review collected by and hosted on G2.com. What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)? I believe it can have better navigation and clarity on topics Review collected by and hosted on G2.com. What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you? The portal itself helps me to get lots of resources specially the demo org. I think access to my score and working on app listing helped me a lot. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Carlene R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carlene R.") CR Carlene R. System Administrator Mid-Market (51-1000 emp.) 9/17/2024 "Better Communication" 5/5 What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)? Salesforce Partner Relationship Management (PRM) has a lot of great features. It provides tools for managing leads, marketing development funds, and performance metrics. Which ultimately leads to better communication Review collected by and hosted on G2.com. What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)? Takes a while to set up and the cost is a little high for a small business Review collected by and hosted on G2.com. What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you? Salesforce PRM is designed to solve several key problems related to managing partner relationships. It helps streamline communication and collaboration between a company and its partners, making it easier to share information, track performance, and manage leads. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Enterprise (\> 1000 emp.) 9/18/2024 "PRM rocks - connecting external teams with internal gtm seamlessly" 4/5 What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)? Using PRM to connect external partners, vendors, and supporting teams to my companies internal GTM team has been tremendous in collecting more data about how our customers are being supported in our ecosystem. Great to see positive engagement and increase in deal reg and customer impacting data like service projects. Review collected by and hosted on G2.com. What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)? Would like to see more innovation in the experience that makes it easier to have partners manage their incentive flows and manage their user administration easier Review collected by and hosted on G2.com. What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you? PRM solves the problem of partners not being able to self serve when providing data to our GTM teams. PRM allows partners to action work with us in their own real time, not relying on sales teams to facilitate data entry Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite JG Jaina G. Mid-Market (51-1000 emp.) 9/17/2024 "Principal product manager" 5/5 What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)? The end to end experience for the partner eliminating human touch points to speed up onboarding and selling. Review collected by and hosted on G2.com. What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)? Would like to see recruitment part of the experience to keep it all in one place and how can you help really recruit the right partners. Review collected by and hosted on G2.com. What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you? It will solve a lot of issues we have with channel manager visibility and will allow to create touch points with partners to reduce time to first sale Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite MO Matt O. Enterprise (\> 1000 emp.) 9/17/2024 "Exciting opportunity" 4/5 What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)? We are just beginning our implementation of SFDC PRM, this will be a huge improvement for our partner ecosystem vs current state Review collected by and hosted on G2.com. What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)? I have not found anything to dislike yet, I do think one we are at a more mature state there may be advanced functionality missing Review collected by and hosted on G2.com. What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you? We have multiple partner systems, inconsistent process across partner types, inconsistent onboarding experiences, provide no visibility to opportunity management for certain partners types Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ## Pricing Insights Averages based on real user reviews. ### Time to Implement 5 months ### Return on Investment 14 months ### Average Discount 8% [ View More Pricing Information ](https://www.g2.com/products/salesforce-partner-cloud-formerly-salesforce-prm/pricing) Salesforce Partner Cloud (formerly Salesforce PRM) Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_cb3b5eaf2c709cf1d223cdf0e92fd468/impartner-prm.png "Product Avatar Image") Impartner PRM 4.5/5(563) [ Compare Now ](https://www.g2.com/compare/impartner-prm-vs-salesforce-partner-cloud-formerly-salesforce-prm) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_f3ef5e7b451aeccb2188f0e3f51d83d7/channelscaler.png "Product Avatar Image") Channelscaler 4.4/5(472) [ Compare Now ](https://www.g2.com/compare/channelscaler-vs-salesforce-partner-cloud-formerly-salesforce-prm) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_54a4e6f659c7921c8a7978a1138db974/partnerstack.png "Product Avatar Image") PartnerStack 4.7/5(936) [ Compare Now ](https://www.g2.com/compare/partnerstack-vs-salesforce-partner-cloud-formerly-salesforce-prm) ##### ##### Salesforce Partner Cloud (formerly Salesforce PRM) Features Control Role-Based Permissions Opportunity Management Recognized Escalation Platform - 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