Nidheesh N.
NN
Nidheesh N.
Senior Enterprise System Developer
Enterprise (> 1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Great Improvements in Partner Portal, But Sharing Flexibility Still Lacking"
4/5
What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?

The Partner portal, along with the new loyalty management and enablement programs, has made a noticeable difference. These additions have improved the overall experience and provided more effective ways to engage and benefit from the platform. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?

The Partner portal still requires more flexibility when it comes to sharing, as it is currently limited to sharing sets. Review collected by and hosted on G2.com.

Lokesh B.
LB
Lokesh B.
CSR
Small-Business (50 or fewer emp.)
"Flawless Experience with Salesforce Partner Cloud"
5/5
What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?

It's the most usefull crm in today's time and very user friendly. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?

I don't see any downside by using Salesforce Partner cloud. Review collected by and hosted on G2.com.

Taquilla A.
TA
Taquilla A.
Treasurer
Enterprise (> 1000 emp.)
"The Best PRM experience"
5/5
What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?

What’s most helpful resource to me is how I can implement integrations that an be set up with ease. I use saleforce every single day for my day to day activities and contact strategies. There are multiple features I can use within the platform to communicate with my customers from emails, calls, to text messages. Automation and process workflows help me stay in constant contact with my customers with ease. If there are ever ay issues, customer service is always available, friendly, and helpful. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?

I really wish there were a way to streamline auto-email features. Ex: If a customer were to switch from an unworked lead to a working lead, it would be nice if an email could be send out automatically. Review collected by and hosted on G2.com.

Bhanu P.
BP
Bhanu P.
developer
Small-Business (50 or fewer emp.)
"merits and demirts of PRM"
4.5/5
What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?

Great exposure to real-world business tools

Useful if you're aiming for roles in business analytics, CRM, or even tech sales

Can boost your resume (because "Salesforce" sounds impressive!) Review collected by and hosted on G2.com.

What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?

Bit complex at first—requires patience to understand

Some features are locked behind paywalls or require company-level access

Not that fun unless you have a specific project or goal Review collected by and hosted on G2.com.

Julia S.
JS
Julia S.
Customer success consultant
Mid-Market (51-1000 emp.)
"Great Product"
4/5
What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?

Centralized collaboration, it is all in one place, reduces back and forth. There is also a lot of visibility and access to training which is great. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?

There is a bit of complexity/a large learning curve, it can be overwhelming at first Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
"Streamlined Partner Management with Some Setup and Usability Challenges"
3/5
What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?

Salesforce Partner Cloud makes it easy to manage partner relationships, track performance, share leads, and collaborate seamlessly in one platform, improving overall partner engagement and sales efficiency. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?

It can be complex to set up and customize, and some users find the interface less intuitive with occasional data syncing or reporting challenges. Review collected by and hosted on G2.com.

sayali p.
SP
sayali p.
Quality Assurance Engineer
Enterprise (> 1000 emp.)
"Salesforce PRM : Powerful for growth and smart solutions"
4/5
What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?

What i like most about salesforce PRM is its mobile access and overall flexibility, which makes it easy to use anytime, anywhere. It offers strong performance management features and a highly customisable partner portal that enhances the user experience. Additionally, the ability to efficiently manage and track all co-marketing funds is a great advantage. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?

While sales force PRM offers many strong features but there are few areas that could be improved. The initial setup and configuration is a bit complex and cost is very high. Also the integration with third party tool is quite complex. Review collected by and hosted on G2.com.

Verified User in Medical Devices
UM
Verified User in Medical Devices
Mid-Market (51-1000 emp.)
"Great Hands-On, Customer-Focused Experience"
5/5
What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?

As a relatively new customer of Salesforce Partner Cloud, my experiences so far have been quite positive. The interactions and sessions I've participated in have been very practical and focused on the needs of the customer. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?

My experience so far has not been deep enough to offer any negative feedback. At this point, nothing specific stands out. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
"Easy to use, consolidated customer information"
5/5
What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?

Salesforce PRM is a streamlined way for multiple teams to communicate the progress of an account. It contains information such as onboarding, customer communications, customer temperature, and renewal opportunities. Our team uses this at least every week. They have excellent customer support. Salesforce PRM is a well known platform, so it is easy to implement among teams and seamlessly integrate into a workflow. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?

If Salesforce PRM is not integrated with other tools a company is using, the platform can be siloed. The information cannot be shared amongst cross functional teams that do not use Salesforce. This platform is most effectively used if there is an API to different platforms used by other teams. Review collected by and hosted on G2.com.

Chitrang S.
CS
Chitrang S.
Software Engineer
Small-Business (50 or fewer emp.)
"One of the best PRM software"
4.5/5
What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?

It helps in providing an in-depth understanding into our operations, that too in one place. It is an easy to use software, and has a lucid user interface. It also provides seamless integration. Customer support is quick and prompt as well. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?

The product can be a bit costly for small and medium businesses. Otherwise, it is a great product. Review collected by and hosted on G2.com.