--- title: Salesforce Partner Cloud (formerly Salesforce PRM) Reviews meta\_title: 'Salesforce Partner Cloud (formerly Salesforce PRM) Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 275 reviews by the users' company size, role or industry to find out how Salesforce Partner Cloud (formerly Salesforce PRM) works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 275 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Partnerships Management url: https://www.g2.com/categories/partnerships-management --- ### Salesforce Partner Cloud (formerly Salesforce PRM) Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **streamlined partner collaboration** and enhanced channel sales facilitated by Salesforce Partner Cloud's centralized platform. [(72 mentions)](https://www.g2.com/products/salesforce-partner-cloud-formerly-salesforce-prm/reviews?filters%5Bsentiment_snippet%5D=1475406&qs=pros-and-cons#reviews) Users appreciate the **user-friendly interface** of Salesforce Partner Cloud, enabling easy management of partner relationships efficiently. [(33 mentions)](https://www.g2.com/products/salesforce-partner-cloud-formerly-salesforce-prm/reviews?filters%5Bsentiment_snippet%5D=1475352&qs=pros-and-cons#reviews) Users value the **collaboration efficiency** of Salesforce Partner Cloud, enhancing real-time partner engagement and visibility. [(23 mentions)](https://www.g2.com/products/salesforce-partner-cloud-formerly-salesforce-prm/reviews?filters%5Bsentiment_snippet%5D=1475320&qs=pros-and-cons#reviews) Users value the **business growth management** capabilities of Salesforce Partner Cloud, enhancing connections and data collection. [(20 mentions)](https://www.g2.com/products/salesforce-partner-cloud-formerly-salesforce-prm/reviews?filters%5Bsentiment_snippet%5D=1475548&qs=pros-and-cons#reviews) Users praise the **centralized data management** of Salesforce Partner Cloud, enhancing collaboration and efficiency seamlessly. [(20 mentions)](https://www.g2.com/products/salesforce-partner-cloud-formerly-salesforce-prm/reviews?filters%5Bsentiment_snippet%5D=1475247&qs=pros-and-cons#reviews) Users find the **complex setup** of Salesforce Partner Cloud daunting, especially for smaller organizations seeking customization. [(26 mentions)](https://www.g2.com/products/salesforce-partner-cloud-formerly-salesforce-prm/reviews?filters%5Bsentiment_snippet%5D=1475472&qs=pros-and-cons#reviews) Users note a **steep learning curve** with Salesforce PRM, making initial setup and customization challenging for newcomers. [(25 mentions)](https://www.g2.com/products/salesforce-partner-cloud-formerly-salesforce-prm/reviews?filters%5Bsentiment_snippet%5D=1475288&qs=pros-and-cons#reviews) Users find the **licensing and setup costs** of Salesforce Partner Cloud to be a significant financial hurdle. [(15 mentions)](https://www.g2.com/products/salesforce-partner-cloud-formerly-salesforce-prm/reviews?filters%5Bsentiment_snippet%5D=1475512&qs=pros-and-cons#reviews) Users report that the **difficult setup** of Salesforce Partner Cloud makes initial implementation and customization particularly challenging. [(8 mentions)](https://www.g2.com/products/salesforce-partner-cloud-formerly-salesforce-prm/reviews?filters%5Bsentiment_snippet%5D=2243207&qs=pros-and-cons#reviews) Users find the **lack of customization options** challenging, as initial setup can be complex and time-consuming. [(8 mentions)](https://www.g2.com/products/salesforce-partner-cloud-formerly-salesforce-prm/reviews?filters%5Bsentiment_snippet%5D=1475327&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Salesforce Partner Cloud (formerly Salesforce PRM) ##### 1. Partner Management Users value the **streamlined partner collaboration** and enhanced channel sales facilitated by Salesforce Partner Cloud's centralized platform. [ See 72 mentions ](https://www.g2.com/products/salesforce-partner-cloud-formerly-salesforce-prm/reviews?filters%5Bsentiment_snippet%5D=1475406&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Enterprise (\> 1000 emp.) 5.0/5 "Clean Partner Onboarding, Easy Deal Submissions, and Seamless SPIFF/MDF Integration" What do you like about Salesforce Partner Cloud (formerly Salesforce PRM)? A clean way to onboard partners with the right approvals, and it also allows partners to submit deals easily. It integrates cleanly with other parts o ![Shobhit D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shobhit D.") SD Shobhit D. Mid-Market (51-1000 emp.) 5.0/5 "Effortless Partner Management and Streamlined Deal Tracking" What do you like about Salesforce Partner Cloud (formerly Salesforce PRM)? What I like best about the Salesforce Partner Cloud is honestly how much easier it makes working with all our different partners. Instead of bouncing ##### 2. Ease of Use Users appreciate the **user-friendly interface** of Salesforce Partner Cloud, enabling easy management of partner relationships efficiently. [ See 33 mentions ](https://www.g2.com/products/salesforce-partner-cloud-formerly-salesforce-prm/reviews?filters%5Bsentiment_snippet%5D=1475352&qs=pros-and-cons#reviews) See Related User Reviews ![Lokesh B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lokesh B.") LB Lokesh B. Small-Business (50 or fewer emp.) 5.0/5 "Flawless Experience with Salesforce Partner Cloud" What do you like about Salesforce Partner Cloud (formerly Salesforce PRM)? It's the most usefull crm in today's time and very user friendly. ![Shobhit D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shobhit D.") SD Shobhit D. Mid-Market (51-1000 emp.) 5.0/5 "Effortless Partner Management and Streamlined Deal Tracking" What do you like about Salesforce Partner Cloud (formerly Salesforce PRM)? What I like best about the Salesforce Partner Cloud is honestly how much easier it makes working with all our different partners. Instead of bouncing ##### 3. Collaboration Efficiency Users value the **collaboration efficiency** of Salesforce Partner Cloud, enhancing real-time partner engagement and visibility. [ See 23 mentions ](https://www.g2.com/products/salesforce-partner-cloud-formerly-salesforce-prm/reviews?filters%5Bsentiment_snippet%5D=1475320&qs=pros-and-cons#reviews) See Related User Reviews ![Shobhit D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shobhit D.") SD Shobhit D. Mid-Market (51-1000 emp.) 5.0/5 "Effortless Partner Management and Streamlined Deal Tracking" What do you like about Salesforce Partner Cloud (formerly Salesforce PRM)? What I like best about the Salesforce Partner Cloud is honestly how much easier it makes working with all our different partners. Instead of bouncing ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 3.0/5 "Streamlined Partner Management with Some Setup and Usability Challenges" What do you like about Salesforce Partner Cloud (formerly Salesforce PRM)? Salesforce Partner Cloud makes it easy to manage partner relationships, track performance, share leads, and collaborate seamlessly in one platform, im ##### 4. Business Growth Users value the **business growth management** capabilities of Salesforce Partner Cloud, enhancing connections and data collection. [ See 20 mentions ](https://www.g2.com/products/salesforce-partner-cloud-formerly-salesforce-prm/reviews?filters%5Bsentiment_snippet%5D=1475548&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Enterprise (\> 1000 emp.) 4.0/5 "Great for Partner Onboarding and Growth, but Pricey" What do you like about Salesforce Partner Cloud (formerly Salesforce PRM)? 1. Makes Partner Onboarding easier. 2. Provides accelerated growth for partner deals which is the future for Sales growth for companies with great pr ![Wendy C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Wendy C.") WC Wendy C. Mid-Market (51-1000 emp.) 5.0/5 "Makes it easy for business growth!" What do you like about Salesforce Partner Cloud (formerly Salesforce PRM)? Salesforce is a name that I can trust so it has worked out those kinks that other CRM/PRM might have. It allows communication to be transparent, colla ##### 5. Centralized Data Management Users praise the **centralized data management** of Salesforce Partner Cloud, enhancing collaboration and efficiency seamlessly. [ See 20 mentions ](https://www.g2.com/products/salesforce-partner-cloud-formerly-salesforce-prm/reviews?filters%5Bsentiment_snippet%5D=1475247&qs=pros-and-cons#reviews) See Related User Reviews ![Shobhit D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shobhit D.") SD Shobhit D. Mid-Market (51-1000 emp.) 5.0/5 "Effortless Partner Management and Streamlined Deal Tracking" What do you like about Salesforce Partner Cloud (formerly Salesforce PRM)? What I like best about the Salesforce Partner Cloud is honestly how much easier it makes working with all our different partners. Instead of bouncing ![Toniya T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Toniya T.") TT Toniya T. Mid-Market (51-1000 emp.) 5.0/5 "Seamless Collaboration and Growth with Salesforce PRM" What do you like about Salesforce Partner Cloud (formerly Salesforce PRM)? One of the best aspects of Salesforce Partner Relationship Management (PRM) is its seamless integration with the broader Salesforce ecosystem, particu ### 5 Cons or Disadvantages of Salesforce Partner Cloud (formerly Salesforce PRM) ##### 1. Complex Setup Users find the **complex setup** of Salesforce Partner Cloud daunting, especially for smaller organizations seeking customization. [ See 26 mentions ](https://www.g2.com/products/salesforce-partner-cloud-formerly-salesforce-prm/reviews?filters%5Bsentiment_snippet%5D=1475472&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Enterprise (\> 1000 emp.) 5.0/5 "Clean Partner Onboarding, Easy Deal Submissions, and Seamless SPIFF/MDF Integration" What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)? Initial implementation is quite cumbersome. Some integrations are not clean like MDF which needs a lot of customization. MIgration from PRM and PE ![Shobhit D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shobhit D.") SD Shobhit D. Mid-Market (51-1000 emp.) 5.0/5 "Effortless Partner Management and Streamlined Deal Tracking" What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)? Honestly, the main things that bug me about the Salesforce Partner Cloud usually come down to two things: how complicated it can be and the price tag. ##### 2. Learning Curve Users note a **steep learning curve** with Salesforce PRM, making initial setup and customization challenging for newcomers. [ See 25 mentions ](https://www.g2.com/products/salesforce-partner-cloud-formerly-salesforce-prm/reviews?filters%5Bsentiment_snippet%5D=1475288&qs=pros-and-cons#reviews) See Related User Reviews ![Shobhit D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shobhit D.") SD Shobhit D. Mid-Market (51-1000 emp.) 5.0/5 "Effortless Partner Management and Streamlined Deal Tracking" What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)? Honestly, the main things that bug me about the Salesforce Partner Cloud usually come down to two things: how complicated it can be and the price tag. ![Toniya T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Toniya T.") TT Toniya T. Mid-Market (51-1000 emp.) 5.0/5 "Seamless Collaboration and Growth with Salesforce PRM" What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)? One downside of Salesforce PRM is that it can be complex and costly to implement, especially for smaller organizations or those without existing Sales ##### 3. Expensive Users find the **licensing and setup costs** of Salesforce Partner Cloud to be a significant financial hurdle. [ See 15 mentions ](https://www.g2.com/products/salesforce-partner-cloud-formerly-salesforce-prm/reviews?filters%5Bsentiment_snippet%5D=1475512&qs=pros-and-cons#reviews) See Related User Reviews ![Shobhit D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shobhit D.") SD Shobhit D. Mid-Market (51-1000 emp.) 5.0/5 "Effortless Partner Management and Streamlined Deal Tracking" What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)? Honestly, the main things that bug me about the Salesforce Partner Cloud usually come down to two things: how complicated it can be and the price tag. ![Toniya T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Toniya T.") TT Toniya T. Mid-Market (51-1000 emp.) 5.0/5 "Seamless Collaboration and Growth with Salesforce PRM" What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)? One downside of Salesforce PRM is that it can be complex and costly to implement, especially for smaller organizations or those without existing Sales ##### 4. Difficult Setup Users report that the **difficult setup** of Salesforce Partner Cloud makes initial implementation and customization particularly challenging. [ See 8 mentions ](https://www.g2.com/products/salesforce-partner-cloud-formerly-salesforce-prm/reviews?filters%5Bsentiment_snippet%5D=2243207&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Enterprise (\> 1000 emp.) 5.0/5 "Clean Partner Onboarding, Easy Deal Submissions, and Seamless SPIFF/MDF Integration" What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)? Initial implementation is quite cumbersome. Some integrations are not clean like MDF which needs a lot of customization. MIgration from PRM and PE ![Shobhit D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shobhit D.") SD Shobhit D. Mid-Market (51-1000 emp.) 5.0/5 "Effortless Partner Management and Streamlined Deal Tracking" What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)? Honestly, the main things that bug me about the Salesforce Partner Cloud usually come down to two things: how complicated it can be and the price tag. ##### 5. Lack of Customization Users find the **lack of customization options** challenging, as initial setup can be complex and time-consuming. [ See 8 mentions ](https://www.g2.com/products/salesforce-partner-cloud-formerly-salesforce-prm/reviews?filters%5Bsentiment_snippet%5D=1475327&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 2.5/5 "Powerful Partner Management with a Learning Curve" What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)? While Salesforce Partner Cloud offers excellent tools for managing partner relationships, it can sometimes feel complex to set up and customize to spe SS Sonal S. Mid-Market (51-1000 emp.) 5.0/5 "Streamlining Channel Partnerships with Salesforce PRM" What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)? I have just one issue which we have faced in our organization as it requires time and resources both to train internal team and partner mainly to thos SS Sonal S. Manager Mid-Market (51-1000 emp.) 5/2/2025 "Streamlining Channel Partnerships with Salesforce PRM" 5/5 What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)? My experience have been really amazing with Salesforce Partner Relationship Management as it has ability to automate partner onboarding , manage lead distribution also it provide real time collaboration makes it robust solution. Review collected by and hosted on G2.com. What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)? I have just one issue which we have faced in our organization as it requires time and resources both to train internal team and partner mainly to those who are not used to salesforce interface. Review collected by and hosted on G2.com. What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you? Salesforce (PRM) helps us alot as previously our organization was struggling with the fragmented communication ,between internal teams and external partners but now with the help of this software our problem have been solved as it has real time communication platform also it ensures better alignment , real time response . Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite PN Paul N. Sales Small-Business (50 or fewer emp.) 10/14/2025 "Great Access to Relevant Workflows and Partner Portal" 5/5 What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)? I have access to workflows that are relevant for me as well as a partner portal. Review collected by and hosted on G2.com. What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)? I cannot think of any downsides at The moment. Review collected by and hosted on G2.com. What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you? Providing a single place for partners to get information Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Ava J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ava J.") AJ Ava J. Mid-Market (51-1000 emp.) 10/16/2025 "Seamless Integration and Easy to Use—No Complaints So Far" 4/5 What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)? I like the ease of use and the integration into lightning Review collected by and hosted on G2.com. What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)? Honestly we have no complaints at this time Review collected by and hosted on G2.com. What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you? It solves the problem with lead generation. We are able to seamlessly integrate leads Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic NH Nurain H. Mid-Market (51-1000 emp.) 10/15/2025 "Great for Simplifying Workflows, but Partner Cloud Integrations Need Improvement" 4/5 What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)? Identify and helps to simplify tasks/cases and workflows. Review collected by and hosted on G2.com. What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)? Some of the downsides of partner clouds are integrations and product limitations Review collected by and hosted on G2.com. What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you? SF partner cloud helps to identify and simplify case management for my company. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic LC Laura C. Marketing Affiliate Small-Business (50 or fewer emp.) 5/8/2025 "Salesforce Partner review" 5/5 What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)? What I like best about Salesforce PRM is how easy it makes partner collaboration. Everything—from onboarding to sharing leads—is in one place, super intuitive, and integrated with the rest of Salesforce. It just makes partnerships smoother and more productive. Review collected by and hosted on G2.com. What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)? What I dislike about Salesforce PRM is that it can feel a bit overwhelming at first—there’s a learning curve, especially for partners who aren't familiar with Salesforce. Customizing it also takes time and resources. Review collected by and hosted on G2.com. What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you? Salesforce PRM helps streamline partner onboarding, communication, and deal tracking—all in one place. It solves the chaos of managing multiple partners manually and gives better visibility into partner performance, which helps us scale faster and make smarter decisions. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Chiho H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chiho H.") CH Chiho H. Sales Technology Manager Small-Business (50 or fewer emp.) 10/16/2025 "Great for Partner Management, but Flexinpage Lacks Dynamic Layout Options" 5/5 What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)? Being able to allow partners to manage opportunities and quote Review collected by and hosted on G2.com. What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)? Flexinpage cannot be used for more dynamic page layout Review collected by and hosted on G2.com. What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you? Enablement and content management for partners and also distributors management Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Small-Business (50 or fewer emp.) 4/29/2025 "A robust and complete product" 5/5 What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)? What I like most about Salesforce is the depth of its functionality. No matter the use case, functionality is built out because their products have been battle-tested by thousands of companies. I have used other products in the past that were too specialized to help us with all of our needs. Review collected by and hosted on G2.com. What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)? While it's super robust, one of the things I don't like is the steep learning curve. It takes a while to help onboard our new employees and orient them with the solution. Additionally, the UI could be updated a bit, but these are minor issues. Review collected by and hosted on G2.com. What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you? It helps us keep everything organized with our partners — onboarding, deal registration, lead sharing, and tracking all in one place. Before PRM, we had stuff spread across spreadsheets, emails, and random docs, which made it hard to stay aligned or know how partners were performing. Now we can see what’s working, who’s active, and support them faster. It saves a ton of back-and-forth and helps us scale partner efforts without adding more chaos. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Real Estate") UR Verified User in Real Estate Small-Business (50 or fewer emp.) 4/29/2025 "Salesforce PRM: A solid solution for managing partner relationships" 3.5/5 What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)? What I like most about Salesforce PRM is how well it facilitates collaboration with our business partners. I find it very useful to have everything centralized: from lead management to opportunity tracking and internal communication. Everything is integrated within the Salesforce ecosystem, which makes the work much smoother. Additionally, I highly value the automation of processes such as opportunity registration or lead assignment. These functions save time and help avoid errors. I also like that the partner portal is customizable and allows them to easily access the resources and tools they need to work more independently. Review collected by and hosted on G2.com. What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)? What I like least about Salesforce PRM is that, although it is very comprehensive, it can be a bit complicated to set up at first. Not having much prior experience with Salesforce, I felt that the learning curve was somewhat steep. The platform has many features, which is good, but sometimes it can become a bit overwhelming. I also noticed that to make certain customizations or adjustments in the partner portal, I ended up needing technical support, which can increase costs. I would like some of those tasks to be easier to manage without relying so much on a developer. Review collected by and hosted on G2.com. What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you? One of the main problems I have found with Salesforce PRM is its complexity when it comes to implementation and customization. It is not a plug-and-play solution; setting up the partner portal and adapting it to our specific needs took time and, in several cases, required additional technical support. However, that initial complexity has also benefited me in the long run, because once everything is well configured, the platform perfectly adapts to our business processes. The automation and integration with other Salesforce tools make the workflow much more efficient and allow us to manage our partners more strategically and with greater visibility. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 inviteAI Translated ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 4/29/2025 "Highly customizable to your company and individual needs" 4.5/5 What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)? I like the ability to customize my own dashboard. There are tools I use every dan and others I only use once in a while. SalesForce allows each individual to customize their dashboard to their own primary uses. It offers plug ins to make the software work with other solutions within the organization and with the right SalesForce admin the tool can be customized to do nearly anything you need or want it to. I use SalesForce nearly every day for various reasons and other teams use the notify/task features to alert me to things I need to help them with. Review collected by and hosted on G2.com. What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)? With any highly customizable solution it can be overly complex. Sometimes I just need one thing and it feels like it may take me a while to find it. Sometimes the search feature returns things that don't make sense. Review collected by and hosted on G2.com. What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you? Maintaining one consistent place to track the progress of prospects through Lab and Pilot as well as tracking progress of strategic partners training and certification. Everyone on our Sales, Client Success, Accounting and Support organization uses SalesForce so it is our one stop shop for information. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Deepak K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Deepak K.") DK Deepak K. Category Manager - Consulting (IT, Engineering , Manpower & Staffing, Professional Services) Enterprise (\> 1000 emp.) 6/2/2025 "A Powerful Tool for Streamlining Partner Collaboration and Growth" 4.5/5 What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)? The ability to seamlessly align partner operations with internal sales and marketing processes and also withing the SF eco system. It also offers a single source of truth for both internal teams and external partners which is really positive and you can track partner performance, pipeline contribution, and engagement metrics in real time. Review collected by and hosted on G2.com. What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)? Its tricky to set up PRM without an expert, customizing portals takes time. It’s also pricy product. Not easy to integrate. Review collected by and hosted on G2.com. What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you? Its helps us manage partner relationships more efficiently by centralizing onboarding, lead sharing, and performance tracking. It has also improved collaboration. Review collected by and hosted on G2.com. 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