--- title: Salesforce Partner Cloud (formerly Salesforce PRM) Reviews meta_title: 'Salesforce Partner Cloud (formerly Salesforce PRM) Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 275 reviews by the users' company size, role or industry to find out how Salesforce Partner Cloud (formerly Salesforce PRM) works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 275 scale: '5' date_modified: '2026-07-19' parent_category: name: Partnerships Management url: https://www.g2.com/categories/partnerships-management --- # Salesforce Partner Cloud (formerly Salesforce PRM) Reviews **Vendor:** Salesforce **Category:** [Partner Relationship Management (PRM) Software](https://www.g2.com/categories/partner-relationship-management-prm) **Average Rating:** 4.4/5.0 **Total Reviews:** 275 ## About Salesforce Partner Cloud (formerly Salesforce PRM) Grow revenue with a personalized partner experience, built using the #1 AI CRM. Win with outcomes-based onboarding and branded marketing assets. Guide faster partner selling with generative and predictive AI insights. Simplify partner management with automated fund requests and discounting. Ensure ongoing success, no matter the industry, with partner relationship management software that extends the power of Salesforce across your partner ecosystem. ## Salesforce Partner Cloud (formerly Salesforce PRM) Pros & Cons **What users like:** - Users value the **streamlined partner collaboration** and enhanced channel sales facilitated by Salesforce Partner Cloud's centralized platform. (72 reviews) - Users appreciate the **user-friendly interface** of Salesforce Partner Cloud, enabling easy management of partner relationships efficiently. (33 reviews) - Users value the **collaboration efficiency** of Salesforce Partner Cloud, enhancing real-time partner engagement and visibility. (23 reviews) - Users value the **business growth management** capabilities of Salesforce Partner Cloud, enhancing connections and data collection. (20 reviews) - Users praise the **centralized data management** of Salesforce Partner Cloud, enhancing collaboration and efficiency seamlessly. (20 reviews) - Users value the **seamless integration capabilities** of Salesforce Partner Cloud, enhancing collaboration and efficiency across platforms. (20 reviews) - Users appreciate the **depth of functionality** in Salesforce Partner Cloud, benefiting from its ease of use and implementation. (18 reviews) - Communication (17 reviews) - Users value the **customizable dashboards** of Salesforce Partner Cloud, enhancing partner collaboration and sales efficiency. (16 reviews) - Partnerships Management (15 reviews) **What users dislike:** - Users find the **complex setup** of Salesforce Partner Cloud daunting, especially for smaller organizations seeking customization. (26 reviews) - Users note a **steep learning curve** with Salesforce PRM, making initial setup and customization challenging for newcomers. (25 reviews) - Users find the **licensing and setup costs** of Salesforce Partner Cloud to be a significant financial hurdle. (15 reviews) - Users report that the **difficult setup** of Salesforce Partner Cloud makes initial implementation and customization particularly challenging. (8 reviews) - Users find the **lack of customization options** challenging, as initial setup can be complex and time-consuming. (8 reviews) - Users find the **limited customization** options in Salesforce Partner Cloud frustrating, complicating usability and increasing implementation costs. (8 reviews) - Poor UI (8 reviews) - Outdated Interface (6 reviews) - Users face challenges with **partner commitment and data synchronization** , impacting overall satisfaction and usability of Salesforce Partner Cloud. (6 reviews) - Difficult Learning Process (5 reviews) ## Salesforce Partner Cloud (formerly Salesforce PRM) Reviews ### 1. Outstanding full featured platform that fully support our partner engagement channel **Rating:** 5.0/5.0 stars **Reviewed by:** Michael W. | Global Sales Technology Leader, Enterprise (> 1000 emp.) **Reviewed Date:** September 12, 2024 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** Right out of the box, users can build a robust and capable platform to raidly onboard partners to the portal. **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** Like all things, off the shelf, eventually you'll hit a point where you want to customize beyond provided capabilities. This can be harder for folks without coding resources. **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** Partners need a single portal to engage with their vendor. They need to be able to "view" the status of their operations and relationship. ### 2. Salesforce PRM Review **Rating:** 4.5/5.0 stars **Reviewed by:** Nicholas A. | Marketing Systems Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2024 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** Being able to manage and track relationships across teams has been great. **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** I don't think there is anything that I dislike **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** Tracking different touch points with parters ### 3. Excellent flexibility for partner experience **Rating:** 4.0/5.0 stars **Reviewed by:** Ryan H. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** This PRM offers a significant amount of flexibility for providing best in class partner experience through partner groups, role groups, etc. There is quite a bit of valuable partner and PRM analytics available out of the box as well. Important as channel program owners are required to show ROI more often. **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** Challenging to stay up and current on all the advancements. **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** Partner experience and data security concerns. ### 4. Great customisable dashboards and a wicked interface that's easy to navigate. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** June 07, 2024 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** There is a lot I like. Salesforce PRM has a clean, intuitive interface that's easy to navigate. Even for those of us that are not very technically-minded, it's straightforward to find what you need. I also like the ability to create custom dashboards. It's ace! We can tailor the view to our specific needs, highlighting the most important metrics and KPIs for our charity. **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** Salesforce PRM can be pricey, especially for smaller charities. The cost might be a barrier for organisations with limited budgets. **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** Routine administrative tasks were time-consuming and prone to human error. Manually tracking tasks and follow-ups reduced efficiency. Thankfully the automation features in Salesforce handle routine tasks such as follow-up emails, notifications, and report generation. This frees up our team’s time, allowing us to focus on strategic activities (like fundriasing and benefiting those affected by Parkinson's) and reducing the risk of errors. ### 5. Integration is key **Rating:** 3.0/5.0 stars **Reviewed by:** Jody V. | Marketing Director, Member Engagement, Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2024 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** its ability to streamline partner collaboration and boost channel sales through a centralized platform. Its key features, like lead distribution, deal registration, and customizable dashboards **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** Takes time to onboard if you are new to Salesforce as an end user **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** We have multiple partners in our loyalty program and this helps to organize us way better ### 6. Great platform to collaborate with Partner **Rating:** 5.0/5.0 stars **Reviewed by:** Sukun K. | Salesforce Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** Without rebuilding web from the scratch, using Experience Cloud, easy to build platform for Partners **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** Experience Cloud doesn't support a lot of new released features, such as Quick action Api **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** Data generated by partners, were hard to track and extract value from it. With related with Sales Cloud data, visibility of data is gained ### 7. Ability to work as an eco system **Rating:** 4.0/5.0 stars **Reviewed by:** Parmeet K. | Enterprise (> 1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** Salesforce facilitates sharing of information within different groups (marketing, sales, customer solutions) at an enterprise level for Quest and helps us determine next best action for our customers together **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** It can be tedious to learn and integrate within different data sources **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** Removing siloes from our company and helping build one Quest ### 8. Incredible power of two **Rating:** 4.5/5.0 stars **Reviewed by:** Paula B. | Enterprise (> 1000 emp.) **Reviewed Date:** September 19, 2024 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** Our partnership with SF PRM is invaluable as we navigate through our digital transformation. Keeping us up to date on the latest developments, introducing us to existing clients and genuinely caring about our success. **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** Nothing. They are helpful and supportive. **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** Helping us to navigate the complexity of our enterprise transformation ### 9. The Best **Rating:** 5.0/5.0 stars **Reviewed by:** Gurupreet Singh K. | Global Head - Sales & Mobility Services, Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** It is trustworthy and safe, it adds lots of mileage to your organization **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** To be honest, everything is good about it, we have got our share of mileage being a partner. **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** It helps us leverage the latest technologies saleforce has to offer. We appreciate the partner program. ### 10. One of the best CRM out there in the market **Rating:** 4.0/5.0 stars **Reviewed by:** Affan K. | Accountant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2024 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** As a CRM it displays all the account information and contact information at one place. As a OEM firm it is beneficial for businesses to ise this tools and reducing the sales representative cost. **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** Lighting version sucks, a bit complicated to use. It can be little hectic during partnwe own boarding process as lot of customisation are disabled by admin. **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** As a revenue accountant we use PRM tools of salesforce for exporting customer information like address, contact & customer id at one place. ### 11. Who do I talk to **Rating:** 3.5/5.0 stars **Reviewed by:** KIRSTEN W. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** The online resources that I can access when needed 24/7 **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** Knowing who my rep is for Salesforce to get just in time help. **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** I don't know who that is and would like to know more but the information has not been shared with me. ### 12. Excellent way to find a partner firm **Rating:** 5.0/5.0 stars **Reviewed by:** Chris D. | Director of Marketing and Salesforce, Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2024 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** It was very easy to use and best of all, we were extremely happy with the partner we found. **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** Nothing! It was a great experience overall. **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** We needed upgrades on our org and help with several complex initiatives that were beyond my scope. ### 13. Best CRM place for Partner engagement **Rating:** 4.0/5.0 stars **Reviewed by:** Raj S. | Billing Operations Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2024 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** * Helps in lead Distribution and tracking leads *It act as partner management in one portal *Good secured private data of partners **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** * As usual I don't like lightning version but can't do anything about it because salesforce will kill unlimited editions **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** *As billing analyst we use PRM for checking lead notes that have been filed by support and sales. Through this way we are aware about how things are projecting with customer revenue ### 14. the perfect partner tool **Rating:** 5.0/5.0 stars **Reviewed by:** paulo m. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** to get all the info of our partners together **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** at this moment it work for us and our partners **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** before we had all our data at different excel for each member of the team, now is all together ### 15. PRM has empowered our partner community **Rating:** 4.0/5.0 stars **Reviewed by:** Shanna M. | Director of Revenue Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** We were able to rapidly get a PRM environment stood up and our partner community enabled. We are excited for future phases **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** We need more help files for the user community **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** Allowing our partners access to self quoting ### 16. Great! **Rating:** 4.5/5.0 stars **Reviewed by:** Julie A. | Enterprise (> 1000 emp.) **Reviewed Date:** September 19, 2024 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** Lots of opportunity to engage more with diverse teams **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** Hard to get buy in for partner access and understand different org requirements for corporate permissions **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** Continuing to let our parameters work more directly with us ### 17. Promising product **Rating:** 3.5/5.0 stars **Reviewed by:** Phil C. | Executive Member, Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** Native integration with CRM, good customization features, excited about some lead sharing functionality **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** Difficult to use out of the box, good amount of customization needed **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** Managing partners at scale, easy to build reporting off of ### 18. Good on the way to great **Rating:** 3.5/5.0 stars **Reviewed by:** Jeff Y. | Chief Technology Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** The best part is communication with Salesforce and a dedicated rep we can talk to when needed. **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** The better part would be direct access to Salesforce AEs and SEs **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** Access to people inside of Salesforce ### 19. excellence **Rating:** 5.0/5.0 stars **Reviewed by:** Max M. | Enterprise (> 1000 emp.) **Reviewed Date:** September 19, 2024 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** excellence in structuring the partnership acquisition process, automating tasks, managing partners and leads, and also monitoring indicators. **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** I have nothing to complain about so far. **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** helped me have a clearer view of my indicators. ### 20. Boost Partner Revenue! **Rating:** 4.5/5.0 stars **Reviewed by:** Bronson-Lee D. | Salesforce Business Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** The ability to close deals faster, support partners better, and enable their success! **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** Needs more automation to be able to fully support partners **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** The ability to support partners selling - much better ease of use! ### 21. Partner experiemce lead **Rating:** 5.0/5.0 stars **Reviewed by:** Ioana E. | Enterprise (> 1000 emp.) **Reviewed Date:** September 18, 2024 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** Customized and one stop shop for partners **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** N/A for now but would like to see PRM getting also more 360 perfirmance analytics **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** Partner experience, enabkement, one stop shop so less time lost by partners ### 22. Good for basic partner community **Rating:** 3.5/5.0 stars **Reviewed by:** Adam H. | Enterprise (> 1000 emp.) **Reviewed Date:** September 18, 2024 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** Ease of the community builder and control of user access through channel manager **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** Difficulties using embedded communication tools (i.e. Chatter) and synchronizing data between partners CRM and ERP systems **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** Insights to partners sales information ### 23. Sales information (Leads and Opportunities) are scattered... duplicated opportunities... **Rating:** 3.5/5.0 stars **Reviewed by:** Rodrigo F. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** Available content, discussion forum **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** I believe that a company like Salesforce could invest a bit more in centralizing solutions for partners... it is quite complicated to manage. **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** Lead and Opportunity Registration ### 24. Interactive product **Rating:** 4.5/5.0 stars **Reviewed by:** Mohit D. | Pro Bono Blockchain, Enterprise (> 1000 emp.) **Reviewed Date:** September 19, 2024 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** The intutiveness to go through the workflow and use prompt makes it easy for everyone to use it and follow the tracker. **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** Sometimes it is cumbersome to figure the workflow fields **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** Tracking opportunity ### 25. Experience with Salesforce **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 03, 2024 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** It's incredibly easy to keep all the data from customers/partners consolidated in one spot. **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** Perhaps, extensive training on how to use certain features like running reports. **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** Identifying the purchase history from our customers. ### 26. Partner management review **Rating:** 5.0/5.0 stars **Reviewed by:** Rob Z. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2024 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** Ease of use to manage relationship between partner organizations **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** User experience can be better in terms of look and feel **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** Keeping of our partner fast and relationship management in one area! ### 27. Excellent partner relationship management! **Rating:** 5.0/5.0 stars **Reviewed by:** Olga P. | Director of Innovation & Business Development, Enterprise (> 1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** Salesforce knows my business like their own. Always very good updates on the latest tech. **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** Nothing, everything is excellent and attentive **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** Staying up to date on progress, on boarding new employees ### 28. Efficient and dependable **Rating:** 4.0/5.0 stars **Reviewed by:** Aaron S. | Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2024 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** Sales force helped with organization and communication throughout teams and departments in my role as account manager. Wasn't too challenging to understand the software and makes the multitasking efficient with their functions. **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** Sometimes it's easy to miss some of the function that saleforce offers that can help your day to day without playing around and exploring the software on your free time or having peers show you the ropes. I've had times when the salesforce would crash as well but that can happen with many. **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** Keeping our clients happy and processes efficient. It allows me to complete my tasks and keep my peers happy. ### 29. Salesforce Partnership **Rating:** 5.0/5.0 stars **Reviewed by:** Sathishkumar P. | Salesforce Architect, Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** Salesforce partner relationship management program is really help us to meet next level. **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** Partner managers are not easy to access. **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** Helping us to find the business and grow my organization. ### 30. Great solution to manage Partners **Rating:** 4.5/5.0 stars **Reviewed by:** Israel L. | Partner, Enterprise (> 1000 emp.) **Reviewed Date:** September 19, 2024 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** Simplicity and ease of information control **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** automation and artificial intelligence applied to cases and fixtures **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** The government and the control of partners ### 31. Love it **Rating:** 5.0/5.0 stars **Reviewed by:** Andres B. | Business Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2024 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** Ease of implementation. Ease of use. Everybody on the team loves it. **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** There isn't much to dislike. Haven't had any issues **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** Helping us be more connected with our brokers ### 32. Great experience so far! **Rating:** 4.0/5.0 stars **Reviewed by:** Jessica S. | Associate Director, Learning Technology and Knowledge, Enterprise (> 1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** Seems like a lot of resources available and mainstream **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** New users. so nothing to report yet. All seems well **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** We are implementing, haven't started using but looking forward to! ### 33. Amazing product **Rating:** 5.0/5.0 stars **Reviewed by:** Anurag M. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2024 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** Its seamless flow and out of the box implementation **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** Not applicable as this app dont have any features to dislike **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** Its Making my life easy to handle task ### 34. Partner **Rating:** 3.5/5.0 stars **Reviewed by:** Anurag S. | Integration architect, Enterprise (> 1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** Accessibility is easy for partners to discuss about leads **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** I think the time given by them is very less toninteract **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** They are helping about use cases for us ### 35. PRM **Rating:** 5.0/5.0 stars **Reviewed by:** Vijay K. | Senior Director - Global Alliances, Enterprise (> 1000 emp.) **Reviewed Date:** September 18, 2024 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** Great tools to boost Sales Personalized partner experience AI insights to help partner sell fast **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** Lack of templates No affiliate networks **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** Lead distribution Deal registration Marketing campaigns ### 36. Simple and easily customizable **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** It comes with many out of box structures/features and is easy to work with. Updates instantly and allows many users to access content as needed. **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** Needs some coding at times to customize certain things and managing libraries can be a pain for folder and asset management. **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** It solves for managing a single platform for all my partners and resellers to access key content and data. ### 37. Aventura **Rating:** 5.0/5.0 stars **Reviewed by:** Debora G. | Enterprise (> 1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** Possibilities to do different things and have scalability to access data and generate information **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** Architecture that was implemented my operation **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** Customer relationship ### 38. Best software to relationship **Rating:** 5.0/5.0 stars **Reviewed by:** Paula T. | Enterprise (> 1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** One integrated platform that connects cases and employees to help solve customers problems **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** I need to think and use a little bit more **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** Connecting customers ### 39. Distributor collaboration **Rating:** 4.5/5.0 stars **Reviewed by:** Jaakko H. | Enterprise (> 1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** It's a great window to our partners for collaborating with us. **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** Technology disalignment with experience cloud when using shared capabilities. **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** Collaboration all in one place. ### 40. Keep partners involved **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** Partners become fully integrated in your Salesforce data. It is great that you can include partners using the same tools and component types that you are already used to in Salesforce. **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** Sharing records throughout the org is necessary. This frequently becomes too complex for sharing settings. **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** Interaction with sales data and keeping them involved. Prevents sales from constantly passing info to partners. ### 41. Awesome collaboration **Rating:** 4.5/5.0 stars **Reviewed by:** Devashish S. | Enterprise (> 1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** Helps in training and upskilling and free sandbox **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** Nothing as it is a win win partnership and profitable **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** Helps in getting dedicated account support ### 42. Looking forward how this can create Effiencies. **Rating:** 5.0/5.0 stars **Reviewed by:** Vincent D. | Enterprise (> 1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** How quickly we can scale. Looking forward to launching product. **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** How long to bring this application to market. **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** We are a complicated business. ### 43. Partner Relationship Management **Rating:** 3.5/5.0 stars **Reviewed by:** Stacie P. | Enterprise (> 1000 emp.) **Reviewed Date:** September 19, 2024 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** The ability to manage partnerships. We like the functionality. **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** None! We're satisfied with the functionality **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** It helps us better manage partnerships. ### 44. It is a nice tool **Rating:** 3.5/5.0 stars **Reviewed by:** Crystal M. | Enterprise (> 1000 emp.) **Reviewed Date:** September 19, 2024 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** Bring all the customers and providers together **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** Nothing at moment but we are getting there **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** Lot, of time of research save ### 45. Good **Rating:** 4.0/5.0 stars **Reviewed by:** Daniela K. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2024 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** It positively impacts my team in their work **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** It can be slow loading when I am using it **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** Connections to partners ### 46. Enjoining using salesforce **Rating:** 5.0/5.0 stars **Reviewed by:** Pranali S. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** It's really helpful in managing customer data and helping partner engagement **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** Huge Data management is little hectic sometimes **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** Helping partner engagement ### 47. I recommend!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Felipe M. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** The easy way to contact the prm Team , very fast **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** Nothing to say, im very satisfied to prm **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** Developing panels ### 48. Connecting the partners **Rating:** 4.0/5.0 stars **Reviewed by:** Lena L. | Senior Business Development Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** The ability to communicate and collaborate accurately with the partners. **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** More flexibility with the designs and flow. **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** Communication enhancement and efficiency. ### 49. It has been fast and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Michael B. | Enterprise (> 1000 emp.) **Reviewed Date:** September 19, 2024 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** The interaction and hands on support. Also nothe timeless **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** Sometimes I don't understand with my limited experience **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** Customer retention ### 50. Great **Rating:** 3.5/5.0 stars **Reviewed by:** Michael S. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2024 **What do you like best about Salesforce Partner Cloud (formerly Salesforce PRM)?** The layout that the platform privides is great **What do you dislike about Salesforce Partner Cloud (formerly Salesforce PRM)?** Language. Sometimes as other partners we have issues with language **What problems is Salesforce Partner Cloud (formerly Salesforce PRM) solving and how is that benefiting you?** Cases ## Salesforce Partner Cloud (formerly Salesforce PRM) Discussions - [Is Salesforce a CRM software?](https://www.g2.com/discussions/is-salesforce-a-crm-software) - [What is a Salesforce partner?](https://www.g2.com/discussions/what-is-a-salesforce-partner) - [What is customer relationship management and partnership?](https://www.g2.com/discussions/what-is-customer-relationship-management-and-partnership) - [What is Salesforce PRM?](https://www.g2.com/discussions/what-is-salesforce-prm) - [Do you offer a PRM?](https://www.g2.com/discussions/29799-do-you-offer-a-prm) - 1 upvote - [View Salesforce Partner Cloud (formerly Salesforce PRM) pricing details and edition comparison](https://www.g2.com/products/salesforce-partner-cloud-formerly-salesforce-prm/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-23+02%3A57%3A07+-0500&secure%5Bsession_id%5D=0fd43de5-1377-44dd-8fe9-ea9acddf96f2&secure%5Btoken%5D=85bb92f84e704b19e06e4fd4a33a3664e8ecc4f80aab89728ce9f51143cb84cd&format=llm_user) ## Salesforce Partner Cloud (formerly Salesforce PRM) Integrations - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Market Leader](https://www.g2.com/products/market-leader/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) ## Salesforce Partner Cloud (formerly Salesforce PRM) Features **Control** - Role-Based Permissions - Opportunity Management - Recognized Escalation **Account Mapping** - Common overlaps - Mapping Segmentation - Account Mapping Playbook **Incentives Management** - Analytics/Reporting - Customization - Gamification - Design & Creation **Partner Discovery** - Competitive Discovery - Social media discovery - Content-Based Discovery **Incentive Types** - Rewards - SPIFs - Discounts - MDF Management - Rebate Management - Other Incentive Programs **Partner Collaboration** - Brand Messaging - Offer Management - Catalog Management **Platform - Partner Relationship Management (PRM)** - Individual Portals - Content Repository - Revenue Tracking - Cross-System Integration - Workflow Automation & Notifications - Onboarding, Training & Certifications - Payouts & Global Compliance - Partner Discovery & Recruitment - Incentive Management - Recognized Escalation - Dashboards & Reporting - Marketing Tools - Deal Management **Analytics** - Conversion Tracking - Customer value tracking - ROI Measurement **Agentic AI - Partner Relationship Management (PRM)** - Adaptive Learning - Autonomous Task Execution - Proactive Assistance - Natural Language Interaction **Integrations** - Data warehouse Integration - CRM Integration - Account-Based Marketing Software Integration ## Top Salesforce Partner Cloud (formerly Salesforce PRM) Alternatives - [PartnerStack](https://www.g2.com/products/partnerstack/reviews) - 4.7/5.0 (909 reviews) - [ZINFI Unified Partner Management (UPM)](https://www.g2.com/products/zinfi-unified-partner-management-upm/reviews) - 4.9/5.0 (700 reviews) - [Impartner PRM](https://www.g2.com/products/impartner-prm/reviews) - 4.5/5.0 (555 reviews)