UA

Verified User in Automotive

Mid-Market (51-1000 emp.)

5/23/2024

"We are just begininnng our usage of this service"

2.5/5

What do you like best about Salesforce Order Management?

Seems easy to use and functional, users like some of the features more than previous service Review collected by and hosted on G2.com.

What do you dislike about Salesforce Order Management?

Sometimes challenging to train the users Review collected by and hosted on G2.com.

MB

Michael B.

Enterprise (> 1000 emp.)

6/7/2023

"Order management rounds out the commerce experience"

4.5/5

What do you like best about Salesforce Order Management?

The ability to flexibly create a post order journey, including order approval, fulfilment routing, customer service, and most importantly, a UX experience that is well integrated with service cloud. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Order Management?

It's a newer product so there are still some gaps. Namely, flexibility for short shipments and split payments. In all cases we are able to get creative and work through the issues but it does add time to the implementation. The partner ecosystem is also still growing and has some issues especially in the tax integration area. Review collected by and hosted on G2.com.

DL

Dee L.

Sponsorship Manager

Mid-Market (51-1000 emp.)

8/5/2023

"Great Platform for Sales Order MGT"

5/5

What do you like best about Salesforce Order Management?

Keeps track of all sles order in a logical format and reporting is fantastic Review collected by and hosted on G2.com.

What do you dislike about Salesforce Order Management?

The platform could be easier to use and slightly quicker to generate reports. Review collected by and hosted on G2.com.

RD

Ravi D.

Financial Sales Representative

Small-Business (50 or fewer emp.)

9/24/2023

"It was best experience that I had"

5/5

What do you like best about Salesforce Order Management?

Seamless procedure and I do like UX and UI design Review collected by and hosted on G2.com.

What do you dislike about Salesforce Order Management?

Nothing, everything is perfect and seems like Salesforce doing good work Review collected by and hosted on G2.com.

LR

Lipika R.

Sr. Support Engineering Manager

Enterprise (> 1000 emp.)

7/5/2022

"SOM - Great Product!"

5/5

What do you like best about Salesforce Order Management?

Great features, integration with commerce, flexible platform, cloud-based & user friendly. The product is new but has been well received and integrated with Salesforce Core & Commerce with extensive capabilities. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Order Management?

unique customizations for customers are being incorporated with subsequent releases of the product. Few bugs were reported but have been included for inclusion in the next releases. Review collected by and hosted on G2.com.

Recommendations to others considering Salesforce Order Management:

It's a great product. Go for it, you can customize it per your needs and the Support team is great. Almost always ready with best practices, recommendations etc. Review collected by and hosted on G2.com.

What problems is Salesforce Order Management solving and how is that benefiting you?

Salesforce Order Management solves the end-to-end life cycle of an order including the flow, order creation, summary, payments, invoicing, returns, and refunds. It also generates excellent options for Commerce customers to provide specific customizations around their order management systems to suit their organization's needs. For a retailer, it fulfills and manages their orders most efficiently and from a customer perspective, it's a great experience to be able to synchronize order management systems with a complete understanding of the order life cycle in a detailed and systematic way. Review collected by and hosted on G2.com.

CN

Courtney N.

Loan Processor

Mid-Market (51-1000 emp.)

5/23/2019

"User friendly application"

4/5

What do you like best about Salesforce Order Management?

I love the easy use layout that the developer used and it it also is a great tool to get real time guest feedback Review collected by and hosted on G2.com.

What do you dislike about Salesforce Order Management?

There is a lot of non useful information that sometimes makes my reporting daunting. Review collected by and hosted on G2.com.

AS

Arthur S.

Inventory specialist

Small-Business (50 or fewer emp.)

12/29/2021

"Efficient and User friendly"

4.5/5

Describe the project or task Salesforce Order Management helped with:

Inventory and purchasing - It helped me as the inventory specialist to keep an easier way to track items and maintain the inventory. I was also able to use it to create a forecast system to make it easier for purchasing. Review collected by and hosted on G2.com.

What do you like best about Salesforce Order Management?

It was user-friendly and efficient. It was easy to learn the system and its limits. Review collected by and hosted on G2.com.

PK

Pankaj K.

Manager - Customer Support

Mid-Market (51-1000 emp.)

8/25/2021

"Commerce Cloud Review"

4.5/5

What do you like best about Salesforce Order Management?

This AI powered tool eliminates the need for data scientist, it help us analyse real-time consumer behavior and helps us taking proactive decisions. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Order Management?

No specific thing to dislike about this tool Review collected by and hosted on G2.com.

Recommendations to others considering Salesforce Order Management:

It is one of the best tools when comes to using AI for e-commerce platform. It help you to eradicate lots of manual tasks and will make your life easier Review collected by and hosted on G2.com.

What problems is Salesforce Order Management solving and how is that benefiting you?

It analyzes consumer behaviour and helps us provide consumer, product data. Also eliminates some labor extensive tasks like merchandising, catalogs and creating new groups. Review collected by and hosted on G2.com.

MG

Mansi G.

Revenue Analyst

Mid-Market (51-1000 emp.)

9/21/2021

"AI infused Power Analytics"

3.5/5

What do you like best about Salesforce Order Management?

Its time-saving capabilities are commendable. It eliminates the need for human intervention for the task like updating customer segment or analyzing customer behavior. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Order Management?

It is sometimes difficult to use all the features of the software.The programming language software used is complex. Review collected by and hosted on G2.com.

SK

Scott K.

Director, eCommerce Analytics and Digital Marketing

Mid-Market (51-1000 emp.)

8/30/2021

"Awesome product, great price."

5/5

What do you like best about Salesforce Order Management?

The merchandising capabilities are amazing and happen at the speed of light. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Order Management?

I wish there were more layouts available for category pages. Review collected by and hosted on G2.com.