CS

Chethan S.

Chief Manager

Small-Business (50 or fewer emp.)

10/15/2025

"Efficient Order-to-Cash Management with Excellent Self-Service Features"

5/5

What do you like best about Salesforce Order Management?

We manage the complete order-to-cash process, providing customers with a self-service portal for tracking and returns, and enabling service agents to handle cancellations, exchanges, and refunds with a unified view of all order data Review collected by and hosted on G2.com.

What do you dislike about Salesforce Order Management?

Nothing much, we like the product. Love it. Review collected by and hosted on G2.com.

AA

Verified User in Animation

Enterprise (> 1000 emp.)

10/15/2025

"Seamless Post-Purchase Management, but Complex Configuration in Salesforce Order Management"

5/5

What do you like best about Salesforce Order Management?

What I like best about Salesforce Order Management is how seamlessly it connects the entire post-purchase lifecycle — from order capture through fulfillment, payment, and service — all within the Salesforce ecosystem. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Order Management?

What I find most challenging about Salesforce Order Management is that, while it’s powerful and highly integrated, it can also be complex to configure and maintain — especially for organizations with custom order flows or legacy systems. Review collected by and hosted on G2.com.

What problems is Salesforce Order Management solving and how is that benefiting you?

Salesforce Order Management solves the problem of disconnected post-purchase experiences — when order capture, fulfillment, service, and returns all live in separate systems. Before, that fragmentation often caused delays, data inconsistencies, and poor visibility for both customers and internal teams. Review collected by and hosted on G2.com.

AF

Verified User in Farming

Mid-Market (51-1000 emp.)

10/15/2025

"Great Integration with Salesforce, but Pricey Compared to Competitors"

3.5/5

What do you like best about Salesforce Order Management?

What I appreciate most about Salesforce Order Management is that it is integrated within Salesforce, just like our other Salesforce products such as Service, Sales, and Account Engagement. This integration provides a comprehensive 360-degree view of all customer information in a single location. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Order Management?

The cost of Salesforce Order Management is higher compared to similar offerings from other companies. Review collected by and hosted on G2.com.

What problems is Salesforce Order Management solving and how is that benefiting you?

This platform enables us to manage our orders in the same place as our other service and sales tools. In the past, we kept all of these functions in separate systems, which often led to user confusion and made it difficult to get a complete view of our customer information. Review collected by and hosted on G2.com.

AF

Verified User in Farming

Mid-Market (51-1000 emp.)

10/15/2025

"Seamless Integration with Salesforce, but Pricey"

3.5/5

What do you like best about Salesforce Order Management?

What I appreciate most about Salesforce Order Management is that it is integrated within Salesforce, just like our other Salesforce products such as Service, Sales, and Account Engagement. This integration provides a comprehensive 360-degree view of all customer information in a single location. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Order Management?

Salesforce Order Management is priced higher compared to similar offerings from other companies. Review collected by and hosted on G2.com.

What problems is Salesforce Order Management solving and how is that benefiting you?

This platform enables us to manage our orders in the same place as our other service and sales tools. In the past, we had these functions spread across different systems, which often led to user confusion and made it difficult to get a complete view of our customer information. Review collected by and hosted on G2.com.

CR

Verified User in Retail

Enterprise (> 1000 emp.)

10/15/2025

"Comprehensive Order Management with Some Complexity in Customization"

5/5

What do you like best about Salesforce Order Management?

What I like most about Salesforce Order Management is how it connects every step of the post-purchase journey on a single platform. It gives teams complete visibility from order capture to delivery and service enabling faster issue resolution and more personalized customer experiences. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Order Management?

While Salesforce Order Management is powerful, it can be complex to configure and customize, especially for businesses with unique fulfillment processes or multiple integration points. Review collected by and hosted on G2.com.

CD

Cody D.

Small-Business (50 or fewer emp.)

10/15/2025

"Efficient Order Management, but Steep Learning Curve"

5/5

What do you like best about Salesforce Order Management?

This tool streamlines the automation of order management, making the entire process more efficient and organized. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Order Management?

When I first started, I found the learning curve to be quite steep. Review collected by and hosted on G2.com.

AW

Alvin W.

Senior Director of Workforce Programs

Mid-Market (51-1000 emp.)

10/15/2025

"Efficient Order Fulfillment and Real-Time Access with Salesforce Management"

4/5

What do you like best about Salesforce Order Management?

Salesforce Management expedites the process and allows for access to real-time information about orders. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Order Management?

I honestly can't find any drawbacks. It speeds up the order fulfillment process considerably. Review collected by and hosted on G2.com.

PR

Prag R.

Founder & Co-Chair

Small-Business (50 or fewer emp.)

10/15/2025

"Great Connectivity for Salesforce Commerce, but Pricey for Customers"

4.5/5

What do you like best about Salesforce Order Management?

It’s a better connectivity for Salesforce commerce Review collected by and hosted on G2.com.

What do you dislike about Salesforce Order Management?

It is a bit expensive compared to others where it’s very hard for us to convince our customers to go with SalesforceOMS Review collected by and hosted on G2.com.

CI

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

10/14/2025

"Great Post-Purchase Integration and ambitious roadmap expected"

4/5

What do you like best about Salesforce Order Management?

In comparaison to other OMS focusing on DOM features, post purchase usecases fully integrated with Service Cloud are game changer. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Order Management?

For customers with many fulfillment options and customer touchpoints, system limits can be reached and innovation pace is slower than previous years. Review collected by and hosted on G2.com.

CC

Christine C.

IT Manager - Salesforce Development

Enterprise (> 1000 emp.)

10/16/2025

"Powerful Integration, but Steep Learning Curve with Salesforce Order Management"

2.5/5

What do you like best about Salesforce Order Management?

Salesforce Order Management integrates with all of the other great Salesforce features Review collected by and hosted on G2.com.

What do you dislike about Salesforce Order Management?

Salesforce order management is unique and can be challenging to implement and learn. Review collected by and hosted on G2.com.