Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"Difficult CRM to use"
1/5
What do you like best about Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)?

I like the ability to customize the product to meet the database needs of my non profit Review collected by and hosted on G2.com.

What do you dislike about Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)?

It is not an intuitive product like some the CRMs I have prior experience with Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Mid-Market (51-1000 emp.)
"Powerful tool"
4/5
What do you like best about Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)?

I like the level of customization that can be done. Review collected by and hosted on G2.com.

What do you dislike about Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)?

The reports section really is a querying tool. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
UN
Verified User in Non-Profit Organization Management
Mid-Market (51-1000 emp.)
"Positive Experience, Easy Access to Information, Not as Intuitive"
4/5
What do you like best about Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)?

I like the snapshot views that I can create to get an immediate updated idea of key metrics Review collected by and hosted on G2.com.

What do you dislike about Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)?

Sometimes there is no explanation of why something isnt working or appearing, and its tedious to retrace my steps to figure out why Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Mid-Market (51-1000 emp.)
"Great for nonprofits!"
4/5
What do you like best about Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)?

I liked that I was able to run reports and keep track of all the school and teacher data. It was helpful to use this quantitative data for grants and proposals. Review collected by and hosted on G2.com.

What do you dislike about Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)?

While Salesforce has the capability to do many things, it took a while to learn to how use the platform for our needs. Many trainings were required. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
UN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"Compliance Specialist"
4/5
What do you like best about Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)?

I am constantly looking for new ways to extrapolate data, due to the nature of my job. I love that Salesforce allows me to pull customized reports based on what I'm trying to show. Review collected by and hosted on G2.com.

What do you dislike about Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)?

Salesforce is not always the most user friendly, and I struggle to get staff to get on board. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"User-friendly, intuitive, adaptable"
4.5/5
What do you like best about Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)?

Integrated platform, so all communications are in one place. Mobile-adapted and customizable. Review collected by and hosted on G2.com.

What do you dislike about Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)?

Sometimes a little clunky, lots of clicking tabs to find the information you need. Review collected by and hosted on G2.com.

Verified User in Program Development
UP
Verified User in Program Development
Mid-Market (51-1000 emp.)
"Data is easier to chart"
4.5/5
What do you like best about Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)?

The ability to identify areas of opportunity. Review collected by and hosted on G2.com.

What do you dislike about Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)?

There is nothing I dislike about the program Review collected by and hosted on G2.com.