No hardware! AppExchange. Clicks not code. Salesforce1 mobile app. Review collected by and hosted on G2.com.

Unable to delete obsolete Sites (portals). Also not sure why default Portal Roles were set to 3 for every Portal user we created. We consumed almost all 5,000 Portal Roles and there is no apparent way to reclaim them. Review collected by and hosted on G2.com.

Offers robust features and donor management capabilities for free. Review collected by and hosted on G2.com.

It's crazy complicated to use. The fact that there are "certifications" offered and extensive paid trainings available is testimony to how complex Salesforce is and at times difficult to use for simple tasks. If it wasn't for the 10 free licenses that Salesforce offers, we'd find a different CRM to use. Review collected by and hosted on G2.com.

The ability to build out custom objects that cover the myriad of data thet we collect while also using standard NPSP functionality like households. Review collected by and hosted on G2.com.

Using households has been challenging for some users to understand the various types of "organizations" and how to navigate this in reporting. I also dislike that the household name concatenates when a contact is cloned. Review collected by and hosted on G2.com.

I like the ability to create different users and different groups that enable me to keep different lists, etc. secure while accessible. Review collected by and hosted on G2.com.

For a newbie, it was a pain to setup. I honestly had to read the user manual to figure out what to do and how to set up different things. That was time consuming! Review collected by and hosted on G2.com.

This database is free for nonprofits, and if you have a knowledgeable team mate it can do a lot for your organization. Review collected by and hosted on G2.com.

I was in charge of this database for my old nonprofit, and I found it very difficult to manage as both a user and administrator. Very difficult to keep data clean, especially data that is already messy. We spent a few thousand dollars on updates and support without seeing much improvement. Review collected by and hosted on G2.com.

I enjoy the ability to customize the product. I also enjoy the ability to easily intergrate 3rd party applications to the CRM ecosystem. Review collected by and hosted on G2.com.

Not much. Reporting could be enhanced to let users create using more than 3 objects. The ability to determine how the objects are joined would be awesome. Review collected by and hosted on G2.com.

Love that the platform is so customizable Review collected by and hosted on G2.com.

It's a complicated platform to setup and requires an experienced individual to make sure it work properly for our needs. Review collected by and hosted on G2.com.

I most like the ability to build and compare complex reports Review collected by and hosted on G2.com.

I don't seem to be notified of requests for file permissions or when i'm tagged in chatter feed Review collected by and hosted on G2.com.

I like that nearly every feature is customizable. For example, our adminsitrator made it so that we can add donors photos to prospects profiles- super helpful. Review collected by and hosted on G2.com.

I wish that importing data was a little easier. I feel I spend more time making lists import friendly than just typing in the names myself. Then again, the data import wizard will likely get easier with practice, I have only attempted it once. Review collected by and hosted on G2.com.

Salesforce offers a myriad of options and is customizable. It is a powerful CRM and includes a help function. Review collected by and hosted on G2.com.

It's difficult to actually get as much use out of it as possible. Reporting is often dysfunctional. Not a very user friendly system. Very expensive to hire help on their end. Although they provide webinars and modules to help build out your CRM, much is irrelevant and talking to customer service is difficult. Review collected by and hosted on G2.com.