It's sophistication. Our nonprofit had used a variety of other CRMs over the years, and as our nonprofit was growing, we quickly outgrow (and feel like we outsmarted) each CRM we had that was built for nonprofits. Salesforce is the next level, and we feel confident that this is the best tool to grow with and move us to be more sophisticated in our data, tech, marketing, and fundraising. Review collected by and hosted on G2.com.

Salesforce still has features in the nonprofit cloud that don't make sense. Donations are labeled like big software sales, like pitch made, closed, won. Doesn't apply to the donation process. Wish they would eliminate aspects of their software like that. Also the learning curve is a little steep for understanding data - contacts vs. files vs. families and where to leave applicable notes for each. Review collected by and hosted on G2.com.

Everyone likes the free user licenses offered. The great part is the training available via Trailblazer, the help and the vast community of users who are super willing to be helpful Review collected by and hosted on G2.com.

Sometimes the help system is a bit too much to plow through. However, user groups in Trailblazer and, of course, Google are great resources for common questions. Review collected by and hosted on G2.com.

Salesforce.org Nonprofit Cloud is inexpensive. The version we currently use is free. The price point is nice but with that price point comes limitations. Salesforce is also fairly easy to learn, outside of the reporting features. Review collected by and hosted on G2.com.

Salesforce is cumbersome and clunky. It wasn't built as a donor database, and that shows in its functionality. Although you can house your donor data within Salesforce, it doesn't have an intuitive feel and isn't helpful in tracking and alerting users to donor-centric metrics like donor retention, new donors, etc. The reporting functionality is also cumbersome. Review collected by and hosted on G2.com.

I helped our team use Salesforce to get our Development pipeline updated. The kanban view allowed us to see all of our active opportunities at once making it very useful. I also love the Outlook integration feature to log emails - it makes it very convenient! Review collected by and hosted on G2.com.

The ease and flexibility of the platform. I love the modern layout Review collected by and hosted on G2.com.

Salesforce for NonProfits goes a long way to bridge the gap between Sales Cloud and the needs of non -profits. It is well thought out to provide a solid base for non-profits to get started with Salesforce, but does require additional configuration and/or addition of partner solutions to be fully functional. A lot of development is still happening to fill out the functionality.

Salesforce support for the sector is genuine and generous, but it can still be an expensive option if lots of configuration is required, Review collected by and hosted on G2.com.

Smaller non-profits may not get full value from the solution if they cannot invest enough to get a complete solution. Working with an experienced and specialised salesforce partner is critical to success Review collected by and hosted on G2.com.

Salesforce is great to check on international engagements. status of relationships and conversions. Review collected by and hosted on G2.com.

The interface is not seamless, needs constant back and forth to upload new files, enter new stakeholders, and upload files. Review collected by and hosted on G2.com.

Salesforce for Nonprofits is an affordable and incredibly powerful tool. It has many features out of the box. If time is invested by the adopting organization's team it can meet a lot of critical needs for nonprofits. Review collected by and hosted on G2.com.

If organizations do not allocate enough time or resources to the implementation and adoption of Salesforce, it can be difficult to sustain. Review collected by and hosted on G2.com.

Keep Non profit organization more organized and fundraising becomes more easier. Cost effective with wonderful technical support. We can analyse data for better insight. Review collected by and hosted on G2.com.

No integrated app for the fundraising application, not supported on every platform. It could be a better if Salesforce will work on these data points. Review collected by and hosted on G2.com.

We use salesforce as a CRM for our large non-profit charity. The software is extremely powerful and has allowed us to link up all areas of our team (events, fundraising, marketing and comms, designers etc). We use the software to get a top level view of our fundraising mainly but also as a customer management tool. We have various marketing/comms programs integrated that work really well. The support is fairly helpful but when experiencing complex issues the advice can be a bit unhelpful. Review collected by and hosted on G2.com.

depth of abilities (eg: linking marketing info and donation info for clients.) Review collected by and hosted on G2.com.

Salesforce.org for nonprofits is incredibly robust and adaptive to our organization's needs. Entirely customizable to fit our workflow, capacity, and grantmaking processes, allowing for greater time to focus on our mission and our grantee community. Review collected by and hosted on G2.com.

Salesforce for nonprofits, while an incredibly useful tool for us, could be too "complex" or just more than is necessary for smaller nonprofits, especially small family foundations and the like. Review collected by and hosted on G2.com.