Salesforce helps us use one database to service all of our departments, including development, programs, and research. We use many standard integrations with NPSP frequently, and reporting is very flexible. Review collected by and hosted on G2.com.

The cost can be a lot as organizations grow. Service is also not the best. The cost of premier support is prohibitive, especially when considering scaling over time. The standard support has a very long turnaround time and is so technical that only the admin can use it. The system's soft crediting method is awful and makes for many reporting difficulties. It also lacks some basic features out of the box like queues for new donors, retention metrics, etc. Review collected by and hosted on G2.com.

We would not be able to run our business without the help of a robust CRM. We also appreciate the free 10 licenses Review collected by and hosted on G2.com.

Sometimes the learning curve for new employees - even though all the tools are provided Review collected by and hosted on G2.com.

Salesforce is highly programmable and customizable, with automations and capabilities far above most other non-profit focused software. Review collected by and hosted on G2.com.

Some customization is needed out-of-the-box, so it does require an educated System Administrator or power user. Review collected by and hosted on G2.com.

It can be customized to meet the specific organizations needs regardless of mission. Review collected by and hosted on G2.com.

It can be a little expensive for the average non-profit. Review collected by and hosted on G2.com.

Structured well and can download/extract data easily. Review collected by and hosted on G2.com.

It can be optimized to have reminder or utilize AI to help creating updates that are clear and sufficient for the reader to know what's next. Review collected by and hosted on G2.com.

It is a very customizable tool which makes it easy to tailor it to your needs. Review collected by and hosted on G2.com.

Although very customizable, making those customizations requires knowledge of the system in the backend. This necessitates hiring a programmer or someone externally. Review collected by and hosted on G2.com.

It's ability to adapt and connect to other systems we use. Review collected by and hosted on G2.com.

Big learning curve for people who are not tech savvy. Review collected by and hosted on G2.com.

Provides a centralized database to store contact information, interactions and engagement history. We can recruit, schedule and track volunteers. Manage participants' data. Review collected by and hosted on G2.com.

It is complex, and there is a steep learning curve. It can be expensive, especially for smaller non-profit organization. Need technical expertise to customize. The user interface is also complex. Review collected by and hosted on G2.com.

yes to use and help our org to record program participants Review collected by and hosted on G2.com.

lot of restrictions compare to the profit clouds Review collected by and hosted on G2.com.

Salesforce is a well-known established company known for excellence in the business CRM industry, they have transferred this knowledge into the different non-profit realms with great success. If someone is familiar with the standard Salesforce platform, they will find NPSP an easy adjustment. There are also ample training materials available for new users too which offer sandbox test environments. Review collected by and hosted on G2.com.

Unlike other non-profit CRM tools, NPSP needs a few additional modules to be a fully-functional CRM tool for non-profits. Fortunately, these are available but unfortunately, they come at an additional cost. License fees are also quite expensive. Review collected by and hosted on G2.com.