--- title: Agentforce Health (formerly Salesforce Health Cloud) Reviews meta\_title: 'Agentforce Health (formerly Salesforce Health Cloud) Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 37 reviews by the users' company size, role or industry to find out how Agentforce Health (formerly Salesforce Health Cloud) works for a business like yours. aggregate\_rating: rating\_value: 3.9 review\_count: 37 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Patient Experience url: https://www.g2.com/categories/patient-experience-88bbaea1-3b81-4636-8255-4b3ab72d3675 --- # Agentforce Health (formerly Salesforce Health Cloud) Reviews & Product Details Visit Website Agentforce Health (formerly known as Health Cloud) is the trusted, connected, AI-first platform for healthcare, built on our deeply unified platform with healthcare-specific data models, workflows, interoperability, and compliance. It connects clinical and non-clinical data to fuel pre-built and configurable AI agents - helping you reduce employee burnout, scale personalized patient engagement and accelerate time to care. Put Patients and Members First \*Unify clinical and nonclinical data into a single, comprehensive patient or member profile with purpose-built data models for providers and payers \*Deliver seamless self-service experiences with user-friendly apps for Patient Services, Behavioral Health, Disease Surveillance, and Crisis Management \*Drive member engagement and close care gaps with data-driven segmentation, whole-person care, intelligent referrals, and proactive outreach Contain Costs and Drive Operational Efficiency. \*Get started faster with Salesforce Go. Discover features you already own, turn them on in a single click, and configure them in a streamlined interface to reduce time to value \*Navigate with confidence using the latest Salesforce UI, designed to minimize friction for clinical and administrative teams \*Automate scheduling, assessments, benefits, and care outreach with HIPAA-ready inbound and outbound voice agents \*Eliminate manual entry with Document AI to extract and digitize clinical data from forms \*Lower costs and speed time to care with guided utilization management workflows for prior authorizations, provider network management, and care coordination Deploy Pre-built Agentforce Skills Out-of-the-Box \*Provider: Patient Data EHR Retrieval, Eligibility & Benefits Verification, Provider Match, Medication Refill Requests, and more \*Payer: Claims Service & Member Coverage Assistance, Benefits Verification, Provider Network Summary, and more \*Home Health: Patient Summary & Recommendations, Quote, Benefit & Budget Creation Configure and extend tools with low-code/no-code tools on the Agentforce platform Deliver Intelligent Insights at the Point of Care \*Move beyond static reporting to predictive insights with Health Intelligence, powered by Tableau \*Enable care teams with actionable, AI-powered insights at the point of service \*Support 24/7 patient and member engagement with always-on Agentforce agents Compliance at Every Step \*Deploy AI with confidence using the Agentforce Trust Layer — built-in guardrails mask sensitive PII/PHI ensuring HIPAA adherence \*Set user-based permissions to govern patient and member data visibility Open Ecosystem for Interoperability \*Extend health systems with HL7 FHIR-aligned APIs and Agentforce MuleSoft integrations with EHR, CMS, and more \*Ingest structured and unstructured data from EHRs and claims systems using Data 360 with Zero Copy integration \*Seamlessly integrate with Agentforce 360 products like Slack, Agentforce Marketing, and Tableau * * * Product Website Agentforce Health (formerly Salesforce Health Cloud) Seller [Salesforce](https://www.g2.com/sellers/salesforce) Discussions [Agentforce Health (formerly Salesforce Health Cloud) Community](https://www.g2.com/products/agentforce-health-formerly-salesforce-health-cloud/discuss) Solution Type All-in-One Overview by Oleg Kulda Show More ## Value at a Glance Averages based on real user reviews. ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/agentforce-health-formerly-salesforce-health-cloud/pricing) ## Agentforce Health (formerly Salesforce Health Cloud) Integrations (14) What do users say about integrations? Verified by Agentforce Health (formerly Salesforce Health Cloud) [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Marketing (formerly Salesforce Marketing Cloud) ](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Cerner ](https://www.g2.com/products/cerner/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Ellipsis Health ](https://www.g2.com/products/ellipsis-health/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Epic ](https://www.g2.com/products/epic/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Hyro ](https://www.g2.com/products/hyro/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Infinitus AI Agents ](https://www.g2.com/products/infinitus-ai-agents/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") IQVIA ](https://www.g2.com/products/iqvia-iqvia/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Medidata Platform ](https://www.g2.com/products/medidata-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") MuleSoft Anypoint Platform ](https://www.g2.com/products/mulesoft-anypoint-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Data 360 (formerly Data Cloud) ](https://www.g2.com/products/salesforce-data-360-formerly-data-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Tableau ](https://www.g2.com/products/tableau/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Viz.ai One ](https://www.g2.com/products/viz-ai-one/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ZS Associates, Inc. ](https://www.g2.com/products/zs-associates-inc/reviews) Show More ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") EH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 12/12/2017 "Salesforce Health" 3.5/5 What do you like best about Agentforce Health (formerly Salesforce Health Cloud)? Our organization has a concentrated effort to improve care coordination and they provide a platform that has improved that initiative. The ease of use and overall integration of information in a central location has helped us to become more efficient. Review collected by and hosted on G2.com. What do you dislike about Agentforce Health (formerly Salesforce Health Cloud)? Sometimes feels like there is almost too much information to navigate, but really comes down to their being more functionality available than what we are utilizaing. Occasionally runs slow, but not a frequent issue. Review collected by and hosted on G2.com. Recommendations to others considering Agentforce Health (formerly Salesforce Health Cloud): Their full suite of products is robust. Be sure you utilize everything you are paying for to get the most value. Personally, their customer service is top notch. Received personal training on different modules that we were under utilizing. Review collected by and hosted on G2.com. What problems is Agentforce Health (formerly Salesforce Health Cloud) solving and how is that benefiting you? Improved care coordination across different departments. Easy to see and understand where a patient has been seen or could benefit from additional care. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Mohammad S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohammad S.") MS Mohammad S. Senior Network Engineer Hospital & Health Care Mid-Market (51-1000 emp.) 12/12/2017 "Mediocre Product " 3/5 What do you like best about Agentforce Health (formerly Salesforce Health Cloud)? As always, the Salesforce platforms are very in depth and allow for integration with other vendors and third party applications. Salesforce support is also optimal. Review collected by and hosted on G2.com. What do you dislike about Agentforce Health (formerly Salesforce Health Cloud)? Requires too much configuration and customization to make the platform functional and operational Review collected by and hosted on G2.com. Recommendations to others considering Agentforce Health (formerly Salesforce Health Cloud): Do your research! Request a proof of concept prior to actually using this product. Review collected by and hosted on G2.com. What problems is Agentforce Health (formerly Salesforce Health Cloud) solving and how is that benefiting you? Business requires the need to track all health related transactions, files, etc. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 1/9/2018 "Pilot program" 4/5 What do you like best about Agentforce Health (formerly Salesforce Health Cloud)? It was easy to understand and use. We were a small pilot group who started it and it wasn't complicated at all. Review collected by and hosted on G2.com. What do you dislike about Agentforce Health (formerly Salesforce Health Cloud)? How not all areas of mbr info can be changed once They are initially loaded. Review collected by and hosted on G2.com. What problems is Agentforce Health (formerly Salesforce Health Cloud) solving and how is that benefiting you? Mbr information and programs Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Megan C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Megan C.") MC Megan C. Implementation Consultant Hospital & Health Care Mid-Market (51-1000 emp.) 12/12/2017 "Keeps me busy" 3/5 What do you like best about Agentforce Health (formerly Salesforce Health Cloud)? It’s very detailed and you can easily access items Review collected by and hosted on G2.com. What do you dislike about Agentforce Health (formerly Salesforce Health Cloud)? Although it’s very detailed, hard to find certain items and reporting is not easy. Review collected by and hosted on G2.com. Recommendations to others considering Agentforce Health (formerly Salesforce Health Cloud): It’s a lot of self training! You learn as you go. Review collected by and hosted on G2.com. What problems is Agentforce Health (formerly Salesforce Health Cloud) solving and how is that benefiting you? Benefits are that everything is housed together, receive daily report on new accounts. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Cedric David B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cedric David B.") CB Cedric David B. Training Manager Hospital & Health Care Enterprise (\> 1000 emp.) 10/25/2017 "Salesforce Health Review" 4.5/5 What do you like best about Agentforce Health (formerly Salesforce Health Cloud)? Ease of use and the portability to access the application anywhere. Review collected by and hosted on G2.com. What do you dislike about Agentforce Health (formerly Salesforce Health Cloud)? There are times that the application takes a longer time than usual to process inputs. Review collected by and hosted on G2.com. Recommendations to others considering Agentforce Health (formerly Salesforce Health Cloud): Salesforce Health Cloud is a user friendly application which provides portability and efficient monitoring of leads. Review collected by and hosted on G2.com. What problems is Agentforce Health (formerly Salesforce Health Cloud) solving and how is that benefiting you? We used Salesforce to automate and streamline our processes. This also provided for more efficient monitoring and communication between transcontinental employees. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 12/19/2017 "It’s ok" 2.5/5 What do you like best about Agentforce Health (formerly Salesforce Health Cloud)? It is very easy to use on a daily basis. It was used to share information for progress in different branches. Review collected by and hosted on G2.com. What do you dislike about Agentforce Health (formerly Salesforce Health Cloud)? There are too many options on the screen. It’s very hard to find what you’re looking for if you don’t know. Review collected by and hosted on G2.com. Recommendations to others considering Agentforce Health (formerly Salesforce Health Cloud): It’s worth a try to see if it fits the office needs. Review collected by and hosted on G2.com. What problems is Agentforce Health (formerly Salesforce Health Cloud) solving and how is that benefiting you? It’s used for passing information along the various branches regarding meeting various goals. Review collected by and hosted on G2.com. Show More 12/21/2017 Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 12/12/2017 "Good idea needs better layout" 2.5/5 What do you like best about Agentforce Health (formerly Salesforce Health Cloud)? Streamlined communication from sales rep to consult Review collected by and hosted on G2.com. What do you dislike about Agentforce Health (formerly Salesforce Health Cloud)? The layout is not intuitive or user friendly. Review collected by and hosted on G2.com. What problems is Agentforce Health (formerly Salesforce Health Cloud) solving and how is that benefiting you? Streamlined communication from sales rep to consultant. Ability to keep track of accounts brought on Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 12/21/2017 "Salesforce Misty Cloud" 2.5/5 What do you like best about Agentforce Health (formerly Salesforce Health Cloud)? It is cloud based. This makes sharing cases and managing them easy. Review collected by and hosted on G2.com. What do you dislike about Agentforce Health (formerly Salesforce Health Cloud)? That it is cloud based; if your internet services are intermittent, then so is your access to the service. Review collected by and hosted on G2.com. Recommendations to others considering Agentforce Health (formerly Salesforce Health Cloud): Be weary that internet services can interfere with use of the product. So a strong internet service infrastructure is highly recommended, even at small offices. Review collected by and hosted on G2.com. What problems is Agentforce Health (formerly Salesforce Health Cloud) solving and how is that benefiting you? One source for case tracking and management. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Melissa C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Melissa C.") MC Melissa C. Center Manager Enterprise (\> 1000 emp.) 11/30/2017 "Not user friendly. " 2/5 What do you like best about Agentforce Health (formerly Salesforce Health Cloud)? The ability to see my sales calls and follow up with referrals. Review collected by and hosted on G2.com. What do you dislike about Agentforce Health (formerly Salesforce Health Cloud)? It’s tough to navigate and make changes. Review collected by and hosted on G2.com. Recommendations to others considering Agentforce Health (formerly Salesforce Health Cloud): Set up accounts from corporate instead of letting individuals do it. Review collected by and hosted on G2.com. What problems is Agentforce Health (formerly Salesforce Health Cloud) solving and how is that benefiting you? Logging sales calls electronically. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 12/13/2017 "Easy to use" 4/5 What do you like best about Agentforce Health (formerly Salesforce Health Cloud)? Everything in centralized and you don't have to go looking all over to get what you're looking for. Better experience for the patient Review collected by and hosted on G2.com. What do you dislike about Agentforce Health (formerly Salesforce Health Cloud)? Sometimes it can be difficult making changes Review collected by and hosted on G2.com. What problems is Agentforce Health (formerly Salesforce Health Cloud) solving and how is that benefiting you? Being able to see the health timeline of any patient and all of their care notes. So much easier than other systems we've used in the past Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/agentforce-health-formerly-salesforce-health-cloud/pricing) Agentforce Health (formerly Salesforce Health Cloud) Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_1d691480aa3fba0192c2518d27b928f0/epic.jpeg "Product Avatar Image") Epic 4.2/5(938) [ Compare Now ](https://www.g2.com/compare/agentforce-health-formerly-salesforce-health-cloud-vs-epic) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_78a2226d068209f3e762158f33b6c541/veeva-crm.jpg "Product Avatar Image") Veeva CRM Suite 4/5(29) [ Compare Now ](https://www.g2.com/compare/agentforce-health-formerly-salesforce-health-cloud-vs-veeva-crm) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_f9e47078e3bf07d28729e96350960c2b/mychart.png "Product Avatar Image") MyChart 4.4/5(40) [ Compare Now ](https://www.g2.com/compare/agentforce-health-formerly-salesforce-health-cloud-vs-mychart) ## Top-Rated Alternatives [ ![Weave](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Weave") Weave 4.6/5(433) ](https://www.g2.com/products/weave-weave/reviews) [ ![MyChart](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "MyChart") MyChart 4.4/5(40) ](https://www.g2.com/products/mychart/reviews) [ ![Spruce Health](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Spruce Health") Spruce Health 4.7/5(346) ](https://www.g2.com/products/spruce-health/reviews) [ View All Alternatives ](https://www.g2.com/products/agentforce-health-formerly-salesforce-health-cloud/competitors/alternatives) ## Consulting Services for Agentforce Health (formerly Salesforce Health Cloud) [ ![Nubik](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nubik") Nubik 4.5/5(1) ](https://www.g2.com/products/nubik/reviews) [ ![HigherEchelon](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "HigherEchelon") HigherEchelon ](https://www.g2.com/products/higherechelon/reviews) [ ![Pacific Point](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pacific Point") Pacific Point ](https://www.g2.com/products/pacific-point/reviews) [See all Agentforce Health (formerly Salesforce Health Cloud) Providers](https://www.g2.com/products/agentforce-health-formerly-salesforce-health-cloud/implementation) ##### Categories on G2 [Patient Engagement](https://www.g2.com/categories/patient-engagement)[Patient Relationship Management (PRM)](https://www.g2.com/categories/patient-relationship-management-prm)[Interactive Patient Care Systems (IPC)](https://www.g2.com/categories/interactive-patient-care-systems-ipc) ##### Explore More [What tool provides AI-driven insights for app retention?](https://www.g2.com/discussions/what-tool-provides-ai-driven-insights-for-app-retention)[Best AP automation systems for enterprise companies](https://www.g2.com/discussions/best-ap-automation-systems-for-enterprise-companies)[Leading software for managing member communities online](https://www.g2.com/discussions/what-is-the-leading-software-for-managing-member-communities-online) [What are the most dependable community association management platforms based on reviews from HOA and property managers?](https://www.g2.com/discussions/what-are-the-most-dependable-community-association-management-platforms-based-on-reviews-from-hoa-and-property-managers)[Which low code mobile app builder vendors provide the most responsive customer support during critical production incidents?](https://www.g2.com/discussions/which-low-code-mobile-app-builder-vendors-provide-the-most-responsive-customer-support-during-critical-production-incidents)[Pros and Cons Details](https://www.g2.com/products/agentforce-health-formerly-salesforce-health-cloud/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)