--- title: Agentforce Health (formerly Salesforce Health Cloud) Reviews meta\_title: 'Agentforce Health (formerly Salesforce Health Cloud) Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 37 reviews by the users' company size, role or industry to find out how Agentforce Health (formerly Salesforce Health Cloud) works for a business like yours. aggregate\_rating: rating\_value: 3.9 review\_count: 37 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Patient Experience url: https://www.g2.com/categories/patient-experience-88bbaea1-3b81-4636-8255-4b3ab72d3675 --- # Agentforce Health (formerly Salesforce Health Cloud) Reviews & Product Details Visit Website Agentforce Health (formerly known as Health Cloud) is the trusted, connected, AI-first platform for healthcare, built on our deeply unified platform with healthcare-specific data models, workflows, interoperability, and compliance. It connects clinical and non-clinical data to fuel pre-built and configurable AI agents - helping you reduce employee burnout, scale personalized patient engagement and accelerate time to care. Put Patients and Members First \*Unify clinical and nonclinical data into a single, comprehensive patient or member profile with purpose-built data models for providers and payers \*Deliver seamless self-service experiences with user-friendly apps for Patient Services, Behavioral Health, Disease Surveillance, and Crisis Management \*Drive member engagement and close care gaps with data-driven segmentation, whole-person care, intelligent referrals, and proactive outreach Contain Costs and Drive Operational Efficiency. \*Get started faster with Salesforce Go. Discover features you already own, turn them on in a single click, and configure them in a streamlined interface to reduce time to value \*Navigate with confidence using the latest Salesforce UI, designed to minimize friction for clinical and administrative teams \*Automate scheduling, assessments, benefits, and care outreach with HIPAA-ready inbound and outbound voice agents \*Eliminate manual entry with Document AI to extract and digitize clinical data from forms \*Lower costs and speed time to care with guided utilization management workflows for prior authorizations, provider network management, and care coordination Deploy Pre-built Agentforce Skills Out-of-the-Box \*Provider: Patient Data EHR Retrieval, Eligibility & Benefits Verification, Provider Match, Medication Refill Requests, and more \*Payer: Claims Service & Member Coverage Assistance, Benefits Verification, Provider Network Summary, and more \*Home Health: Patient Summary & Recommendations, Quote, Benefit & Budget Creation Configure and extend tools with low-code/no-code tools on the Agentforce platform Deliver Intelligent Insights at the Point of Care \*Move beyond static reporting to predictive insights with Health Intelligence, powered by Tableau \*Enable care teams with actionable, AI-powered insights at the point of service \*Support 24/7 patient and member engagement with always-on Agentforce agents Compliance at Every Step \*Deploy AI with confidence using the Agentforce Trust Layer — built-in guardrails mask sensitive PII/PHI ensuring HIPAA adherence \*Set user-based permissions to govern patient and member data visibility Open Ecosystem for Interoperability \*Extend health systems with HL7 FHIR-aligned APIs and Agentforce MuleSoft integrations with EHR, CMS, and more \*Ingest structured and unstructured data from EHRs and claims systems using Data 360 with Zero Copy integration \*Seamlessly integrate with Agentforce 360 products like Slack, Agentforce Marketing, and Tableau * * * Product Website Agentforce Health (formerly Salesforce Health Cloud) Seller [Salesforce](https://www.g2.com/sellers/salesforce) Discussions [Agentforce Health (formerly Salesforce Health Cloud) Community](https://www.g2.com/products/agentforce-health-formerly-salesforce-health-cloud/discuss) Solution Type All-in-One Overview by Oleg Kulda Show More ## Value at a Glance Averages based on real user reviews. ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/agentforce-health-formerly-salesforce-health-cloud/pricing) ## Agentforce Health (formerly Salesforce Health Cloud) Integrations (14) What do users say about integrations? Verified by Agentforce Health (formerly Salesforce Health Cloud) [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Marketing (formerly Salesforce Marketing Cloud) ](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Cerner ](https://www.g2.com/products/cerner/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Ellipsis Health ](https://www.g2.com/products/ellipsis-health/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Epic ](https://www.g2.com/products/epic/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Hyro ](https://www.g2.com/products/hyro/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Infinitus AI Agents ](https://www.g2.com/products/infinitus-ai-agents/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") IQVIA ](https://www.g2.com/products/iqvia-iqvia/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Medidata Platform ](https://www.g2.com/products/medidata-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") MuleSoft Anypoint Platform ](https://www.g2.com/products/mulesoft-anypoint-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Data 360 (formerly Data Cloud) ](https://www.g2.com/products/salesforce-data-360-formerly-data-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Tableau ](https://www.g2.com/products/tableau/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Viz.ai One ](https://www.g2.com/products/viz-ai-one/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ZS Associates, Inc. ](https://www.g2.com/products/zs-associates-inc/reviews) Show More ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Enterprise (\> 1000 emp.) 5/26/2022 "Review" 4/5 What do you like best about Agentforce Health (formerly Salesforce Health Cloud)? This includes the majority of the industry-standard templates required for the whole Health industry, such as EHR, Accounts, and Medications. Household view, in which all members are linked together based on the member plan, with primary and secondary roles. Simple methods for connecting clinicians, suppliers, and their networks with member plans. Because it is designed on top of the service cloud, it has excellent interoperability with CTI platforms. Review collected by and hosted on G2.com. What do you dislike about Agentforce Health (formerly Salesforce Health Cloud)? It can feel like there is almost too much information to manage at times, but this is due to their being more capability accessible than what we are using. Runs slowly sometimes, but not frequently. Shield platform encryption delays bulk data load performance; managed and unmanaged packages must be deployed. Review collected by and hosted on G2.com. Recommendations to others considering Agentforce Health (formerly Salesforce Health Cloud): Their entire product line is strong. To get the most out of your money, make sure you use what you paid for. Personally, I think their customer service is excellent. Personal instruction was provided on various modules that we were using. Review collected by and hosted on G2.com. What problems is Agentforce Health (formerly Salesforce Health Cloud) solving and how is that benefiting you? Care coordination has improved across departments. It is simple to observe and understand where a patient has been seen or where he or she may benefit from more care. Salesforce Health Cloud complies with HIPPA, which is critical for a healthcare provider. Another advantage I've discovered is that the site never crashes. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Vignesh G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vignesh G.") VG Vignesh G. Application Development Team Lead Enterprise (\> 1000 emp.) 5/24/2022 "Best Health Package" 5/5 What do you like best about Agentforce Health (formerly Salesforce Health Cloud)? It covers most of the industry standard templates needed for the overall Health industry like EHR, Accounts, Medications etc Review collected by and hosted on G2.com. What do you dislike about Agentforce Health (formerly Salesforce Health Cloud)? They need to improve few existing templates to support the flows and also batch processing templates for corn jobs to pull data from various service providers Review collected by and hosted on G2.com. Recommendations to others considering Agentforce Health (formerly Salesforce Health Cloud): One stop quick solution for implementing EHR services along with Mulesoft for integration Review collected by and hosted on G2.com. What problems is Agentforce Health (formerly Salesforce Health Cloud) solving and how is that benefiting you? Combining data from various EHR systems and showing in a single system (CRM) which helps in improving the services of the agents and lesser time to navigate between various systems. It helps to reduce the infrastructure cost in maintaining of resources for various EHR system due to combining into a single system. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite KD Keerthi Perumal D. DC Analyst Enterprise (\> 1000 emp.) 5/24/2022 "Interesting ERP kinda tool to use" 5/5 What do you like best about Agentforce Health (formerly Salesforce Health Cloud)? Very easy tool to learn and implement, getting timely updates and features. Review collected by and hosted on G2.com. What do you dislike about Agentforce Health (formerly Salesforce Health Cloud)? When compare to SAP it is more like a Web tool and the data base retrivels are not much as SAP Review collected by and hosted on G2.com. Recommendations to others considering Agentforce Health (formerly Salesforce Health Cloud): PRIOR TO DECIDING THE TOOL REQUEST THE DEMO PROVIDED BY SalesForce. Review collected by and hosted on G2.com. What problems is Agentforce Health (formerly Salesforce Health Cloud) solving and how is that benefiting you? So my previous work is mostly on ERP of a life science project for a pharma client. SHC used primarly for maintaining Setup for effective patient relation management, like CRM Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Small-Business (50 or fewer emp.) 5/25/2022 "Salesforce Health Cloud" 5/5 What do you like best about Agentforce Health (formerly Salesforce Health Cloud)? Actually, it is really very easy to use also it is easier to access this application anywhere as it is cloud-based also it gives many details. It is not complicated at all. Review collected by and hosted on G2.com. What do you dislike about Agentforce Health (formerly Salesforce Health Cloud)? As it is detailed too much sometimes it's difficult to find certain items and its time consuming. simply say "TMI" (Too much Information) for navigation also. sometimes its slow. Review collected by and hosted on G2.com. What problems is Agentforce Health (formerly Salesforce Health Cloud) solving and how is that benefiting you? Sometimes providing too much information is also not possible to focus on all the information that has been included better to make it simple as such to understand better. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite SI Stephanie I. Nutrition Program Manager Small-Business (50 or fewer emp.) 3/29/2022 "Salesforce can do it all!" 5/5 Describe the project or task Agentforce Health (formerly Salesforce Health Cloud) helped with: We use Salesforce to help track leads, inventory, and documentation. Review collected by and hosted on G2.com. What do you like best about Agentforce Health (formerly Salesforce Health Cloud)? I like that it's so versatile. It really can do anything. Review collected by and hosted on G2.com. What do you dislike about Agentforce Health (formerly Salesforce Health Cloud)? I dislike that I cannot autosave notes. I have lost documentation in the past because of that. Review collected by and hosted on G2.com. What problems is Agentforce Health (formerly Salesforce Health Cloud) solving and how is that benefiting you? Works for every department. Clinical, Sales, Client Success. It is easily adaptable and data rich. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") GH Verified User in Hospital & Health Care Small-Business (50 or fewer emp.) 8/9/2021 "Salesforce is a great tool for work!" 3.5/5 Describe the project or task Agentforce Health (formerly Salesforce Health Cloud) helped with: I work as a Contact Tracer for my local health department. We use SalesForce to do our job, and it stores all the positive covid cases information and close contacts. We can use it to look up past cases. It helps us communicate to other coworkers as well. You can leave comments and it logs your name as well when you complete any tasks in the program. Review collected by and hosted on G2.com. What do you like best about Agentforce Health (formerly Salesforce Health Cloud)? I like how simple it is to understand. While there are many changes to the program monthly, it's not hard to learn. I love how it works in conjunction with Twilio to make calling people easier. Review collected by and hosted on G2.com. What do you dislike about Agentforce Health (formerly Salesforce Health Cloud)? I don't particularly appreciate how they are consistently changing things on the program. Sometimes a change will happen, and you have to figure it out on your own. I wouldn't say I like how getting help for problems in the program takes a long time. Review collected by and hosted on G2.com. What problems is Agentforce Health (formerly Salesforce Health Cloud) solving and how is that benefiting you? We use this program daily in the covid department. We use it to tackle the covid 19 rises in cases. I have learned a lot using this program. The benefits of using it are it's very accurate and easy to navigate. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Mahalingam S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mahalingam S.") MS Mahalingam S. Lead Consultant Mid-Market (51-1000 emp.) 6/19/2021 Business partner of the seller or seller's competitor, not included in G2 scores. "HealthCloud for Insurance Member Services" 3.5/5 What do you like best about Agentforce Health (formerly Salesforce Health Cloud)? Household view where you see all the members tied together based on the member plan with primary and secondary roles. Intitutive ways to tie together practitioners, providers and their networks with member plans. Excellent integration with CTI platforms as it is built on top of service cloud Review collected by and hosted on G2.com. What do you dislike about Agentforce Health (formerly Salesforce Health Cloud)? Shield platform encryption slows down the performance for bulk data load; managed and unmanaged packages to be installed. It will get better when it is fully integrated with Vlocity. Review collected by and hosted on G2.com. Recommendations to others considering Agentforce Health (formerly Salesforce Health Cloud): Need to work with Salesforce Product team on the best practices and hard limits before you design the solution around them Review collected by and hosted on G2.com. What problems is Agentforce Health (formerly Salesforce Health Cloud) solving and how is that benefiting you? Member Services for a healthcare insurance company. Provides 360degree view of the member and reduces the time for the member service representative while handling the calls. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") GH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 11/30/2021 "Powerhorse for telemed" 4.5/5 Describe the project or task Agentforce Health (formerly Salesforce Health Cloud) helped with: I use salesforce for telemed Review collected by and hosted on G2.com. What do you like best about Agentforce Health (formerly Salesforce Health Cloud)? It's pretty reliable. In the rare times it crashes, it still is smart enough to resume where I left off Review collected by and hosted on G2.com. What do you dislike about Agentforce Health (formerly Salesforce Health Cloud)? Would appreciate a more Mac-friendly interface Review collected by and hosted on G2.com. What problems is Agentforce Health (formerly Salesforce Health Cloud) solving and how is that benefiting you? Very efficient and intuitive to use for telemed Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Pharmaceuticals](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Pharmaceuticals") CP Verified User in Pharmaceuticals Enterprise (\> 1000 emp.) 4/21/2020 Business partner of the seller or seller's competitor, not included in G2 scores. "The Future of Patient Journey is here!" 5/5 What do you like best about Agentforce Health (formerly Salesforce Health Cloud)? The way Salesforce's Health Cloud connects the care plans to recovery plan dates and the view of a Patient's journy via timeline and also the view that was used to map a patient's circle. These easy to see dashboard/report kind of tools help in assessing a patient's risk level at a glance. I had previously worked on a custom solution for a Patient Onboarding and Adherence for a Big Pharma company - we had to do a lot of custom work to get what we desired but with health cloud more than 70 % of what is required is built in as a standard. The risk segmentation is one of the core features which has been implemented in a very organised manner. Review collected by and hosted on G2.com. What do you dislike about Agentforce Health (formerly Salesforce Health Cloud)? The care plan templates can be better, they can do better mapping to Problem/Goal vs time scale. I would say some of the features are obsolete or not valid in a health case scenario however that is what you get when the software wants to be a jack of all trades instead of specializing in one - but in the context of heath cloud it actually works well in it's favor. I would say most of the smaller dislikes I had like the association between a pharmacy and physician and the benefits investigation module have already been fixed. Review collected by and hosted on G2.com. Recommendations to others considering Agentforce Health (formerly Salesforce Health Cloud): Please plan your implementations before hand and do a scrutiny of data points - integrations which are complex need to be at the top of your list. Consider the limitations of data and data types in integration requirements. Review collected by and hosted on G2.com. What problems is Agentforce Health (formerly Salesforce Health Cloud) solving and how is that benefiting you? When I worked on the health cloud we built multiple risk segmentation modules and patient survey modules which are dynamically assigned based on the initial assessment. From our data we were able to analyze that using this model increased the patient adherence levels when we used the risk segmentation and survey results in conjunction. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Anya P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anya P.") AP Anya P. Occupational Therapist Health, Wellness and Fitness Small-Business (50 or fewer emp.) 1/29/2018 "Salesforce Health Cloud for Occupational Therapists" 5/5 What do you like best about Agentforce Health (formerly Salesforce Health Cloud)? I like how the platform never crashes. It's an efficient way to keep track of client notes. Review collected by and hosted on G2.com. What do you dislike about Agentforce Health (formerly Salesforce Health Cloud)? I wish there was a "copy from last note" feature. That would help to save time. Review collected by and hosted on G2.com. Recommendations to others considering Agentforce Health (formerly Salesforce Health Cloud): It's a little bit over kill for the therapy industry, but the benefits are substantial. Review collected by and hosted on G2.com. What problems is Agentforce Health (formerly Salesforce Health Cloud) solving and how is that benefiting you? Salesforce Health Cloud is HIPPA compliant, which is very important for a healthcare provider. I have realized an added benefit is that the site never crashes. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. 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