# Salesforce Government Cloud Reviews **Vendor:** Salesforce **Category:** [Public Financial Management (PFM) Systems](https://www.g2.com/categories/public-financial-management-pfm-system) **Average Rating:** 4.3/5.0 **Total Reviews:** 19 ## About Salesforce Government Cloud Redefine how mission and technology intersect. ## Salesforce Government Cloud Reviews ### 1. Bespoke-for-Government **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2024 **What do you like best about Salesforce Government Cloud?** Specially designed security platform for US government. It provides the security to the public sector customers based in US. Like other salesforce platforms this cloud is also customizable which can be changes as per the needs of the requirements. **What do you dislike about Salesforce Government Cloud?** No cons as of now, This cloud helps US government in smoothly transitions of data with a secured layer. **What problems is Salesforce Government Cloud solving and how is that benefiting you?** Salesforce Government cloud has multiple benefits- 1. Provide easy, secure and fast solutions to the team. 2. Fulfill the unique needs of government agencies. 3. Appexchange offers unique products so that givernment agencies can use them to fulfill their purposes. ### 2. A Comprehensive and Customizable CRM: A Review of Salesforce **Rating:** 5.0/5.0 stars **Reviewed by:** Neeraj Y. | Education consultant, Education Management, Enterprise (> 1000 emp.) **Reviewed Date:** January 17, 2023 **What do you like best about Salesforce Government Cloud?** Salesforce is a comprehensive customer relationship management (CRM) software that is widely used by businesses of all sizes. The software is highly customizable, allowing users to tailor it to their specific needs. **What do you dislike about Salesforce Government Cloud?** While Salesforce is a powerful and widely-used CRM software, it does have some potential drawbacks. Some users have reported that the software can be complex and difficult to fully customize without the help of a developer. Additionally, the cost of Salesforce can be high, especially for small businesses or those on a tight budget. Some users also report that the software can be slow and clunky at times, especially when dealing with large amounts of data. **What problems is Salesforce Government Cloud solving and how is that benefiting you?** Salesforce's native mobile app can be less functional than the web version. Finally, some users have also reported that Salesforce's customer support can be slow to respond or unhelpful at times. ### 3. It has been the driving force to help enhance the customer experience in our department **Rating:** 5.0/5.0 stars **Reviewed by:** Kyle R. | Enterprise (> 1000 emp.) **Reviewed Date:** September 12, 2023 **What do you like best about Salesforce Government Cloud?** It grants us the ability to help serve the public community through our government entity **What do you dislike about Salesforce Government Cloud?** It sometimes limits our abilities to be able to beta test some products that are not available for our instance **What problems is Salesforce Government Cloud solving and how is that benefiting you?** How the customer has the ability to contact us via chat ### 4. Amazing experience, Really satisfied with the services. **Rating:** 4.5/5.0 stars **Reviewed by:** Karan K. | Salesforce Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2023 **What do you like best about Salesforce Government Cloud?** Enhanced security and compliance: Salesforce Government Cloud is designed to meet the strict security and compliance requirements of government agencies, including FISMA, FedRAMP, and ITAR. Flexible deployment options: Customers can choose to deploy Salesforce Government Cloud in a private, public, or hybrid cloud environment, depending on their specific needs. Customizable solutions: Salesforce Government Cloud can be customized to meet the unique needs of government agencies and organizations, including the ability to add custom fields, build custom applications, and integrate with other systems. **What do you dislike about Salesforce Government Cloud?** One potential drawback of Salesforce Government Cloud is that it may be more expensive than the standard Salesforce platform. This is because the additional security and compliance measures required for government customers can increase the cost of deployment and maintenance. **What problems is Salesforce Government Cloud solving and how is that benefiting you?** Salesforce Government Cloud is a specialized version of the Salesforce platform designed for use by government agencies and organizations. It provides a secure and compliant environment for storing and managing sensitive government data, and offers features such as multi-factor authentication and role-based access controls to help ensure the security of that data. Additionally, it provides government-specific features such as compliance with regulations such as FedRAMP and ITAR, and support for government-specific workflows and processes. Overall, Salesforce Government Cloud helps government agencies and organizations to securely manage and share data and streamline their operations, while also meeting compliance requirements. ### 5. Great Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole V. | Custom Garment Specialist | Project Manager, Enterprise (> 1000 emp.) **Reviewed Date:** January 19, 2023 **What do you like best about Salesforce Government Cloud?** I used Salesforce for Medicare purposes. The platform is highly customizable when it comes to viewing the actual content. It tracks leads very well, lets you compile data and pull reports, and ensures that the company I used to work for staying in compliance. **What do you dislike about Salesforce Government Cloud?** There is not much I dislike about the Salesforce platform. The only real issues I had while using it were little glitches due to updates happening. They have a lot of time zone options, which is a good thing but can be a little annoying when trying to find the right one. **What problems is Salesforce Government Cloud solving and how is that benefiting you?** Salesforce government cloud is solving the problem of communications across the large nationwide federal business. It benefited me while I was employed with the company that was using it. We had markets from GA all the way to CA. ### 6. Good experience **Rating:** 4.0/5.0 stars **Reviewed by:** Pavan K. | Operations Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2023 **What do you like best about Salesforce Government Cloud?** I had been worked with various CRM's, but I feel salesforce is the best. Its been the best tool to use. I probably cannot highlight any drawbacks of it as of now. Its been pretty good using the tool. **What do you dislike about Salesforce Government Cloud?** Seriously, I dont have anything to dislike so far. Its been the best tool to use. I probably cannot highlight any drawbacks of it as of now. Its been pretty good using the tool. **What problems is Salesforce Government Cloud solving and how is that benefiting you?** I had been worked with various CRM's, but I feel salesforce is the best. Managing cutomers and their data have been all challeging before using salesforce. Now, pretty good in managing them. ### 7. Salesforce for Government Agencies **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** January 05, 2023 **What do you like best about Salesforce Government Cloud?** The ease of use and the ability to keep all leads and deal easily viewable was useful. Also the reporting function is always helpful for forecasting. Finally the ability to email right from the app is time saving **What do you dislike about Salesforce Government Cloud?** There are too many options sometimes when it comes to qualifying leads and closing deals. It's as if some of the new features are geared towards marketing and not sales **What problems is Salesforce Government Cloud solving and how is that benefiting you?** Salesforce is our only CRM so it's allowing us to keep all interested leads, accounts and deals organized and quickly accessible for all account managers in each territory ### 8. Salesforce covering all industries - Government Cloud **Rating:** 4.0/5.0 stars **Reviewed by:** Harsimran S. | Salesforce Business Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2022 **What do you like best about Salesforce Government Cloud?** It is a highly trusted and secure platform that is easy to use and user acceptance is really high. It helps in covering different departments under the government as well such as federal, finance, defence etc. However it's easy to use nature, fast customer support and highly secure platform makes it great to use. **What do you dislike about Salesforce Government Cloud?** There is no free trial available, However this is not a major issue but makes it tough for people as they have to approach SF support first and then take demo and decision to move forward it is a time consuming process. **What problems is Salesforce Government Cloud solving and how is that benefiting you?** Government cloud helps us to involve technology into government operations and deliver things with more impact. It removes the gap between innovating improved processes and cost management and improving the government IT system. It also helps providing greater value to the customer in less time. ### 9. A secure security system **Rating:** 4.0/5.0 stars **Reviewed by:** Zaffar Hussain S. | Specialist in Product Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2022 **What do you like best about Salesforce Government Cloud?** This is one of the most secure tools for securing data which is very crucial and important, data breaches cannot be accepted in any way. The cloud secures the data in the most efficient way. **What do you dislike about Salesforce Government Cloud?** There may or may not be many downsides, I used it just as a user and I had no other permissions other than to view, I can't comment on the downside as I haven't explored the full potential. **What problems is Salesforce Government Cloud solving and how is that benefiting you?** Generating and securing digital signatures for the users, maintaining records, and communicating with the system. Maintaining a secured database and assuring that data is safe with them. ### 10. Most useful and secure **Rating:** 5.0/5.0 stars **Reviewed by:** Katepalli N. | Infrastructure field service engineer, Enterprise (> 1000 emp.) **Reviewed Date:** January 22, 2023 **What do you like best about Salesforce Government Cloud?** The user interface and security of the app and connectivity of the various fields. **What do you dislike about Salesforce Government Cloud?** There is nothing to dislike all modules are good enough **What problems is Salesforce Government Cloud solving and how is that benefiting you?** Honestly till now I'm not directly get benefitted it is showing indirect effects on day to day work life ### 11. State of Vermont User **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** January 19, 2023 **What do you like best about Salesforce Government Cloud?** This was our PMO's preferred PMS system as well as the system used for a majority of intake and case management. **What do you dislike about Salesforce Government Cloud?** This became a real process to develop in when we began standing up forms for certain government programs. **What problems is Salesforce Government Cloud solving and how is that benefiting you?** I'm not sure what types of problems this is solving at this point as I left the State last week. ### 12. Useful, but somewhat difficult user experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2023 **What do you like best about Salesforce Government Cloud?** Lots of data at your fingertips! Can use this to connect with plenty of other programs. **What do you dislike about Salesforce Government Cloud?** User interface is quite clunky and complicated - can be hard to navigate. **What problems is Salesforce Government Cloud solving and how is that benefiting you?** Database - holds lots of pertinent info to my job ### 13. Excellent tool for managing everything related to civilians database **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** July 21, 2022 **What do you like best about Salesforce Government Cloud?** The most useful feature I would say is the great support ecosystem that Salesforce Government provides, with 24/7 support in whatever you might need. From technical questions to how-to questions within the platform. **What do you dislike about Salesforce Government Cloud?** I don't enjoy the editing interface as it has a lot of information and can be a little overwhelming to use when first getting used to the platform. If you have already managed another version of the Salesforce platform, then it's gonna be much easier to find your way around it. **What problems is Salesforce Government Cloud solving and how is that benefiting you?** The most important problem that Salesforce Government Cloud is solving is managing the huge database of civilians, their status in different aspects & processes, as well as better visualization of the general information about the city population. ### 14. salesforce **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.) **Reviewed Date:** January 17, 2023 **What do you like best about Salesforce Government Cloud?** it helps you to create opportunities in it **What do you dislike about Salesforce Government Cloud?** Sometimes you cannot find opportunities that you have created in the past **What problems is Salesforce Government Cloud solving and how is that benefiting you?** it helps company to track data analyst ### 15. One stop shop for tracking customers! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2022 **What do you like best about Salesforce Government Cloud?** Pricing is flexible and meets the needs of specific departments/organizations It integrates very well with different partners It's available on most devices **What do you dislike about Salesforce Government Cloud?** It does involve a significant amount of training Contacting and getting technical support may be an issue if you don't know how to do it. **Recommendations to others considering Salesforce Government Cloud:** Make sure that you clear goals and processes for implementation **What problems is Salesforce Government Cloud solving and how is that benefiting you?** It's very easy to see all client activity. It allows us to work as a team to see data and trends. It does encourage productivity. ### 16. Gov Cloud Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Public Safety | Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2022 **What do you like best about Salesforce Government Cloud?** Easy-to-Use, Innovative, Secure, and Fast Solution **What do you dislike about Salesforce Government Cloud?** End users find opening a ticket cumbersome. **What problems is Salesforce Government Cloud solving and how is that benefiting you?** We were able to streamline our sales pipeline and win more contracts. ### 17. How Salesforce Govie Cloud has help our organization Floating Smoothly and SECURELY. **Rating:** 5.0/5.0 stars **Reviewed by:** Leesa A. | Director of Training and Development, Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2020 **What do you like best about Salesforce Government Cloud?** Being a cloud base program we really appreciate the access and universal views we can create. With us working in a Government space one of the BIGGEST benefits is the amount of security the program offers. We use all the restriction pieces like the controls of where you can and cannot log in from as well has times the system can be accessed. That feature alone helps the admin team truly manage who has access and when they have access. We also appreciate the ability to create custom objects so your niche needs can be met in more detail. **What do you dislike about Salesforce Government Cloud?** Salesforce is constantly growing and evolving. The 2 updates a year make it hard to dislike anything because if you have a recommendation they will consider adding it. Several things we were not happy with like user limits on certain profiles, the updates have addressed and corrected those items. **Recommendations to others considering Salesforce Government Cloud:** You get what you pay for so be aware you may see other CRMs that are less expensive but the features are not as robust as Salesforce Government Cloud. This program is worth every penny. To set yourself up for success, make sure you have a strong on-boarding team. **What problems is Salesforce Government Cloud solving and how is that benefiting you?** Being able to have better controls on how to track our clients and their activity has been a huge relief. It's increased our productivity. Internally we have also been able to track our user performance more efficiently. The log-in restrictions helped to keep employees from taking advantage of time by saying they were working from home. We now only allow specific long on times if you are not in a restricted IP address area. Also the procurement management has been a big benefit. ### 18. Great shared system **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** October 09, 2019 **What do you like best about Salesforce Government Cloud?** Salesforce is easy to use and can be conveniently shared. The search feature is a great tool to make finding what you need super quick and efficient. I love the way each section has several different tabs for easy navigation **What do you dislike about Salesforce Government Cloud?** the only negative i may have about this system is that when searching you need to be sure to click the search all button. Once you click that button you will be searching all the sections however, if you dont know to do it, you could be missing information. **Recommendations to others considering Salesforce Government Cloud:** Salesforce is a great tool to keep everyone connected and on the same page. With hundreds of remote employees, this system has worked great for us. **What problems is Salesforce Government Cloud solving and how is that benefiting you?** Salesforce is a great to for us to keep the entire company on the same page, each partner has their own tab which list specific state licensing, which can be accessed by each person who needs it. We also keep an exclusionary list of 3rd party vendors who cannot be used or who need additional review. Its a great system for keeping everyone on the same page. ### 19. I have a good experience with salesforce Govt Cloud **Rating:** 4.0/5.0 stars **Reviewed by:** Frances P. | DE UW, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2019 **What do you like best about Salesforce Government Cloud?** Its ease of use and being able to keep in communication with colleges. **What do you dislike about Salesforce Government Cloud?** sometimes my setting change and I need to search differently. **What problems is Salesforce Government Cloud solving and how is that benefiting you?** I dont have any problems that need to be solved. I have noticed lots of benefits like watch lists and being able to follow and chat ## Salesforce Government Cloud Discussions - [Wha](https://www.g2.com/discussions/34038-wha) - 1 upvote - [View Salesforce Government Cloud pricing details and edition comparison](https://www.g2.com/products/salesforce-government-cloud/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-12+03%3A53%3A05+-0500&secure%5Bsession_id%5D=ca98f909-edec-42b4-9fd5-babbf5d7f53a&secure%5Btoken%5D=846723535719809d3f4cd4646d7ee62886e124f75070d78e758fc22433d52c11&format=llm_user) ## Salesforce Government Cloud Features **Billing & Collections** - Payment Portal - Electronic Billing - Agent Alerts - Rate Calculation - Assessment **Request Management** - Online Forms - Assignment - Ticket Workflow - Archiving **Proposal Management** - Form Building - Review Tools - Grantee Portal - Attachments - Task Management **Solicitation Management** - Document Management - Bid Library - Quote Management - Pre-Qualification Screening - Bid Evaluation **Surveying & Feedback** - Form Creation - Sentiment Analysis - Data Visualization - Idea Submissions **Accounting ** - General Ledger - Audit Trail - Journal Entries - Payment Processing - Reconciliations - Payroll **General Ledger** - Audit Trail - Disbursement - Delinquency - Financial Reports **Usability** - Mobile App - Document Attachment - GIS Mapping - Two-Way Communication **Fund Tracking** - Disbursements - Grant Allocations - Email Notifications **Vendor Management** - Vendor Profiles - Vendor Database **Communications** - Multichannel Sync - Video Broadcasting - Website Design **Budgeting** - Budgets and Forecasts - Version Control - Data Import - Formulas - Budget Hierarchies - Data Visualization **Operations** - Records Management - Information Center - Dashboards **Reporting & Analytics** - Performance Metrics - Data Mapping - Trend Analysis **Impact & Outcomes** - Program Evaluation - Data Analytics - Ad Hoc Reporting - Dashboards **Administration** - Payment Processing - Reporting - Dashboards **Reporting & Analytics** - Financial Reports - Dashboards - Historical Data **Interoperability** - Appraisal - Accounting **Grant Prospecting** - Funder Lists - Automated Responses **Platform** - User, Role, and Access Management - Workflow Capability - Data Encryption - Integrations **Platform** - Workflow Capability - User, Role, and Access Management - Data Import and Export - Connectivity and Integration **Compliance** - Eligibility Screening - Auditing **Data Coverage** - RFP & Bid Notice Creation - Award Notifications - Line Item Information - Territory Opportunities - Government Market Analytics **Integrations** - Fund Accounting - Donor Management **Artificial Intelligence** - Data Collection - AI Analysis ## Top Salesforce Government Cloud Alternatives - [Bloomerang CRM](https://www.g2.com/products/bloomerang-crm/reviews) - 4.6/5.0 (878 reviews) - [Everbridge 360 (Critical Event Management)](https://www.g2.com/products/everbridge-360-critical-event-management/reviews) - 4.5/5.0 (332 reviews) - [GovWin IQ](https://www.g2.com/products/govwin-iq/reviews) - 4.5/5.0 (152 reviews)