--- title: Agentforce Field Service (formerly Salesforce Field Service) Reviews meta\_title: 'Agentforce Field Service (formerly Salesforce Field Service) Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1048 reviews by the users' company size, role or industry to find out how Agentforce Field Service (formerly Salesforce Field Service) works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 1048 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Agentforce Field Service (formerly Salesforce Field Service) Reviews & Product Details Visit Website Salesforce Field Service is the leading AI platform powering field service. With AI-powered insights and tools, you can enable the delivery of exceptional field experiences, boost productivity for mobile workers, and enable continuous improvement in field service operations. With an emphasis on time to value, we help you find success now and power the workforce of tomorrow. - Redefine how your customers engage: Increase customer satisfaction with online appointment booking, real-time visual remote assistance all built into AI-powered support. We help free up your experts from routine tasks, enabling them to focus on what they do best. Experience lightning-fast problem-solving and enhanced customer satisfaction. - Rethink how your teams work: Transform your business from reactive to proactive and boost productivity with AI-generated insights and recommendations. Say goodbye to unplanned downtime, emergency situations, and failures. Real-time data offers a window into the future of your assets' health, predicting maintenance needs, and ensuring peak performance. Our enhanced scheduling engine allows you to make every action count and optimize every decision. - Reinvent your field visits: Our offline first mobile app helps you address the talent shortage and turn everyone into your best mobile worker. With instant access to crucial data, your teams have everything they need in the field to stream service delivery while boosting confidence. AI-driven work summarization saves time, while mobile quoting and invoicing drive revenue on the spot. Turn every worker into a hero with our AI-powered solutions. With the tools and technology your team and your customers need to thrive, Salesforce Field Service helps companies drive efficiency and scale service that customers love. * * * Product Website Agentforce Field Service (formerly Salesforce Field Service) Seller [Salesforce](https://www.g2.com/sellers/salesforce) Discussions [Agentforce Field Service (formerly Salesforce Field Service) Community](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/discuss) Languages Supported Danish, German, English, Finnish, French, Italian, Japanese, Korean, Dutch, Norwegian, Portuguese, Russian, Spanish, Swedish, Thai, Chinese (Simplified), Chinese (Traditional) Solution Type All-in-One Overview by John Capalbo Show More ## Pricing Pricing provided by Agentforce Field Service.... ### Dispatcher $165.00 1 User Per Month [ View More Pricing Information ](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/pricing) ## Agentforce Field Service (formerly Salesforce Field Service) Integrations (5) What do users say about integrations? Verified by Agentforce Field Service (formerly Salesforce Field Service) [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Amazon Connect ](https://www.g2.com/products/amazon-connect/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Amazon S3 Glacier ](https://www.g2.com/products/amazon-s3-glacier/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") MuleSoft Anypoint Platform ](https://www.g2.com/products/mulesoft-anypoint-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce CRM Dashboards ](https://www.g2.com/products/salesforce-crm-dashboards/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho Expense ](https://www.g2.com/products/zoho-expense/reviews) Show More ![Abigail T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Abigail T.") AT Abigail T. Sales Operations Specialist II Mid-Market (51-1000 emp.) 10/9/2025 "Salesforce Field Service Review - Site Surveys" 5/5 What do you like best about Agentforce Field Service (formerly Salesforce Field Service)? I really like that it is now integrated with our core CRM, stramlining scheduling, dispatching and reporting. I also like its visibility in the main project and the ability to track techs in real time. Review collected by and hosted on G2.com. What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)? Sometimes I've noticed it can feel too complex for everyday users, as some workflows require multiple steps that slow down quick tasks in the field, especially during busy schedules. Review collected by and hosted on G2.com. What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you? Before using it, we relied on manual communication or multiple tools to coordinate site surveys, which often caused delays and data inconsistencies. Now, everything is centralized and synced with our CRM, and our workflows are more efficient, transparent, and connected. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") UN Verified User in Non-Profit Organization Management Small-Business (50 or fewer emp.) 10/14/2025 "SalesForce is a Great Database" 5/5 What do you like best about Agentforce Field Service (formerly Salesforce Field Service)? So far, I have been enjoying the Salesforce customization for our organization. It's nice that I can switch within the database according to the criteria I need. Review collected by and hosted on G2.com. What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)? Aesthetically, it could use some updating. Review collected by and hosted on G2.com. What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you? Ease of use: finding client information is easy. Data or information upload is also easy. Review collected by and hosted on G2.com. Show More 4/16/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Eshaan J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eshaan J.") EJ Eshaan J. Senior Product Manager Enterprise (\> 1000 emp.) 4/9/2026 "Effortless Setup, Excellent Automation" 5/5 What do you like best about Agentforce Field Service (formerly Salesforce Field Service)? I like the automation feature that routes work orders to technicians in Agentforce Field Service. Additionally, I found the initial setup to be very easy. Review collected by and hosted on G2.com. What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)? I’m haven’t used it yet Review collected by and hosted on G2.com. What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you? I like the automation to route work orders to technicians, and I'm looking to streamline the business process by automation. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Jorge G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jorge G.") JG Jorge G. 10/16/2025 "Effective Client Support with Easy Setup" 4.5/5 What do you like best about Agentforce Field Service (formerly Salesforce Field Service)? I appreciate how Salesforce Field Service has been beneficial in providing vital support to field personnel, addressing their questions effectively. The capacity to record activities during visits and access additional information is invaluable. Its implementation was smooth, and it accommodates our global operations by considering region-specific educational and legal challenges. Review collected by and hosted on G2.com. What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)? I found that during the initial setup of Salesforce Field Service, there was a significant dependency on support from our partners. This reliance made the process more cumbersome, and I wish there was a way to lessen this dependency, allowing for a more independent setup experience. Review collected by and hosted on G2.com. What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you? Salesforce Field Service helps my field team with additional support for global client queries, legal frameworks, and regional customization, improving efficiency. It allows us to record visit activities and access additional information, enhancing our client service. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Akash R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Akash R.") AR Akash R. Project Trainee Small-Business (50 or fewer emp.) 4/30/2026 "Powerful but Demanding: A Deep Dive into Agentforce Field Service" 4/5 What do you like best about Agentforce Field Service (formerly Salesforce Field Service)? End-to-end service lifecycle in one platform and AI-powered scheduling & dispatch Review collected by and hosted on G2.com. What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)? Complexity, steep learning curve and somewhat expensive Review collected by and hosted on G2.com. What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you? Automatically fills gaps, reschedules jobs, and optimizes routes, This reduces time spent on actual service work Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![SRAVAN L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SRAVAN L.") SL SRAVAN L. Founder Mid-Market (51-1000 emp.) 10/15/2025 "Seamless Connection and Real-Time Visibility with Salesforce Field Service" 5/5 What do you like best about Agentforce Field Service (formerly Salesforce Field Service)? What I like best about Salesforce Field Service is how seamlessly it connects the back office, dispatchers, and field technicians on one unified platform. The real-time visibility into job status, scheduling, and technician location ensures that the right person is at the right place with the right tools. Review collected by and hosted on G2.com. What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)? While Salesforce Field Service is a powerful and comprehensive solution, it can sometimes feel complex to configure, especially when setting up advanced scheduling policies or custom workflows. The initial setup and optimization require deep product knowledge and careful planning. Review collected by and hosted on G2.com. What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you? Salesforce Field Service helps streamline our entire field operations by connecting dispatchers, service agents, and on-site technicians on a single platform. It optimizes scheduling, automates work order assignments, and provides real-time visibility into job progress — which significantly reduces delays and manual coordination. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![jefferson m.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "jefferson m.") JM jefferson m. Spanish Medical Interpreter Mid-Market (51-1000 emp.) 10/19/2025 "Easy to Use" 3.5/5 What do you like best about Agentforce Field Service (formerly Salesforce Field Service)? Salesforce Field Service is easy to use and has an intuitive interface. The layout helps you find customer information, tasks, and schedules quickly. It integrates well with other Salesforce tools, which makes it easier to keep everything organized and accessible for daily operations. Review collected by and hosted on G2.com. What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)? Sometimes the system can feel a bit heavy or slow when handling multiple updates at once. Customizing certain workflows or fields usually requires admin support, which can make quick adjustments more complicated for regular users. Review collected by and hosted on G2.com. What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you? Salesforce Field Service helps manage work orders, customer appointments, and field technicians in a more organized way. It improves communication between teams and reduces manual tracking. For me, it made it easier to follow service requests and updates in real time, which saved time and minimized scheduling errors. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Praveen K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Praveen K.") PK Praveen K. Lead Software Engineer Enterprise (\> 1000 emp.) 10/12/2025 "Powerful tool to modernize field operations!" 4.5/5 What do you like best about Agentforce Field Service (formerly Salesforce Field Service)? It is a wonderful application to create, manage and track work orders. Technicians can access the job details, customer information and service history with ease. We can send appointment remainders via SMS or email. It is easy to implement and scale. It is easy to integrate within the Salesforce ecosystem. It has a very good customer support. Review collected by and hosted on G2.com. What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)? Initial implementation can be complex for organizations without prior Salesforce experience. Licensing cost could be expensive for small organizations. Training is essential for the technicians to leverage the platform. Review collected by and hosted on G2.com. What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you? Salesforce Field Service is a robust and intelligent solution designed to streamline field operations and enhance customer satisfaction. As part of the Salesforce ecosystem, it integrates seamlessly with Service Cloud offering a unified for managing work orders, scheduling, dispatching and mobile workforce operations. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Charlene R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Charlene R.") CR Charlene R. 10/15/2025 "Streamlined Field Service but Challenging Setup" 4/5 What do you like best about Agentforce Field Service (formerly Salesforce Field Service)? I appreciate how Salesforce Field Service enables engineers to load their data directly into the system without needing an admin. The analytical reporting capabilities are particularly useful for field service managers to identify issues within instruments and determine which instruments require immediate attention or are having multiple calls. Review collected by and hosted on G2.com. What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)? I find the data cleanup from the old system to be a very long and manual process. This involves correcting data in spreadsheets and manually loading them into Salesforce. Additionally, the password reset process is frustrating, as it requires me to go through emails, which I prefer not to do. Review collected by and hosted on G2.com. What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you? I use Salesforce Field Service to dispatch agents efficiently, troubleshoot customer issues, and leverage analytics, which speeds up data handling and reduces manual tasks. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Emmanuel B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emmanuel B.") EB Emmanuel B. Team Manager Enterprise (\> 1000 emp.) 3/15/2024 "Salesforce" 4/5 What do you like best about Agentforce Field Service (formerly Salesforce Field Service)? This give us more advance view of the records of a customer. Review collected by and hosted on G2.com. What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)? Nothing. Everything on this is usefull and knowledgeable. Review collected by and hosted on G2.com. What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you? Recording keepking. Ticket generation. Review collected by and hosted on G2.com. Show More 5/1/2026 Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Agentforce Field Service (formerly Salesforce Field Service)? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Agentforce Field Service (formerly Salesforce Field Service) ](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/discussions/new) GU Guest User • Last activity almost 2 years ago What is Salesforce Field Service used for? 2 Upvotes 2 [ Join the conversation ](https://www.g2.com/discussions/what-is-salesforce-field-service-used-for) [ View all Discussions ](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/discuss) ## Pricing Options Pricing provided by Agentforce Field Service.... ### Dispatcher $165.00 1 User Per Month ### Technician $165.00 1 User Per Month ### Contractor $50.00 1 User Per Month [ View More Pricing Information ](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/pricing) Agentforce Field Service (formerly Salesforce Field Service) Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9a4b1c59a10899f84ef2b2071e2037ce/dynamics-365-field-service.png "Product Avatar Image") Microsoft Dynamics 365 Field Service 3.9/5(156) [ Compare Now ](https://www.g2.com/compare/agentforce-field-service-formerly-salesforce-field-service-vs-dynamics-365-field-service) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b6726c1445aa02dec4b5c5c3e81e7540/ptc-servicemax.png "Product Avatar Image") ServiceMax 4.2/5(144) [ Compare Now ](https://www.g2.com/compare/agentforce-field-service-formerly-salesforce-field-service-vs-ptc-servicemax) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d463ff5f1df1cfe7930e7899066ab520/servicetitan.png "Product Avatar Image") ServiceTitan 4.4/5(375) [ Compare Now ](https://www.g2.com/compare/agentforce-field-service-formerly-salesforce-field-service-vs-servicetitan) ##### ##### Agentforce Field Service (formerly Salesforce Field Service) Features Before the Job Calendar Dispatch Roles On the Job Employee Communication Client Notifications Field Sales After the Job Reports Analytics Billing & Invoicing Generative AI AI Text Summarization AI Image-to-Text [ View More Features ](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/features) ## 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