--- title: Agentforce Field Service (formerly Salesforce Field Service) Reviews meta_title: 'Agentforce Field Service (formerly Salesforce Field Service) Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1048 reviews by the users' company size, role or industry to find out how Agentforce Field Service (formerly Salesforce Field Service) works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 1048 scale: '5' date_modified: '2026-08-09' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Agentforce Field Service (formerly Salesforce Field Service) Reviews **Vendor:** Salesforce **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Average Rating:** 4.4/5.0 **Total Reviews:** 1,048 ## About Agentforce Field Service (formerly Salesforce Field Service) Salesforce Field Service is the leading AI platform powering field service. With AI-powered insights and tools, you can enable the delivery of exceptional field experiences, boost productivity for mobile workers, and enable continuous improvement in field service operations. With an emphasis on time to value, we help you find success now and power the workforce of tomorrow. - Redefine how your customers engage: Increase customer satisfaction with online appointment booking, real-time visual remote assistance all built into AI-powered support. We help free up your experts from routine tasks, enabling them to focus on what they do best. Experience lightning-fast problem-solving and enhanced customer satisfaction. - Rethink how your teams work: Transform your business from reactive to proactive and boost productivity with AI-generated insights and recommendations. Say goodbye to unplanned downtime, emergency situations, and failures. Real-time data offers a window into the future of your assets' health, predicting maintenance needs, and ensuring peak performance. Our enhanced scheduling engine allows you to make every action count and optimize every decision. - Reinvent your field visits: Our offline first mobile app helps you address the talent shortage and turn everyone into your best mobile worker. With instant access to crucial data, your teams have everything they need in the field to stream service delivery while boosting confidence. AI-driven work summarization saves time, while mobile quoting and invoicing drive revenue on the spot. Turn every worker into a hero with our AI-powered solutions. With the tools and technology your team and your customers need to thrive, Salesforce Field Service helps companies drive efficiency and scale service that customers love. ## Agentforce Field Service (formerly Salesforce Field Service) Pros & Cons **What users like:** - Users value the **ease of use** of Agentforce Field Service, enhancing resource management and simplifying task handling. (63 reviews) - Users appreciate the **AI-driven scheduling** that enhances efficiency by automatically assigning technicians based on various factors. (58 reviews) - Users value the **easy integration** of Agentforce Field Service with other Salesforce products, enhancing communication and workflow efficiency. (44 reviews) - Users appreciate the **real-time data capabilities** of Agentforce Field Service, enhancing communication and efficiency for service teams. (42 reviews) - Users love the **seamless integration** with Salesforce CRM, enhancing efficiency and providing unified customer data access. (34 reviews) - Tracking Efficiency (26 reviews) - Users value the **integrated data management** in Salesforce Field Service, enhancing efficiency in tracking leads and sales. (23 reviews) - Customization Options (18 reviews) - Easy Access (17 reviews) - Users find Salesforce Field Service very **user-friendly** , noting its easy navigation and comfortable mobile experience for technicians. (17 reviews) **What users dislike:** - Users feel that the **interface needs improvement** to enhance user experience and reduce implementation challenges. (74 reviews) - Users find the **learning curve steep** for Salesforce Field Service, requiring time to adapt and understand its features. (61 reviews) - Users report significant **setup difficulties** with Salesforce Field Service, often needing partner support for a smoother experience. (38 reviews) - Users highlight the **high cost** of Agentforce Field Service, making it challenging for smaller teams to afford. (31 reviews) - Users face **customization difficulties** with Agentforce, finding complex setups and training challenging for their evolving needs. (23 reviews) - Users note significant **mobile limitations** , including unstable features, ineffective offline functionality, and a need for improved usability. (19 reviews) - Feature Limitations (18 reviews) - Form Design (14 reviews) - Slow Performance (12 reviews) - Pricing Issues (10 reviews) ## Agentforce Field Service (formerly Salesforce Field Service) Reviews ### 1. Elevated Field Operations with Mobile Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Jean-Michel T. | Salesforce presales consultant, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** I love everything about Salesforce Field Service. The mobile capabilities are particularly impressive, making it easy to manage tasks on-site. The system streamlined dispatching my mechanics, solving a significant logistical challenge. Its implementation at my company was also very straightforward. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** I would like if it was slightly cheaper to add more users. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** I find the product solves dispatch disparities for my mechanics, improves mobile capabilities, and enhances operational coordination. ### 2. Boost Productivity with Effective Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel R. **Reviewed Date:** October 16, 2025 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** I love that the planning in Salesforce Field Service seems incredible to us. The integration with Sales, especially the dispatcher, is helping us a lot. I appreciate that it is improving our team's productivity and we did not have any difficulties in the setup. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** Nothing for now **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** It helps us inspect technical routes and improve productivity; the planning is incredible, and the integration with Sales and the dispatcher is of great help to us. ### 3. Great Service for Field Work, Boosts Productivity **Rating:** 4.5/5.0 stars **Reviewed by:** Mehak G. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** Its a great service to have field work. Enhance productivity **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** Nothing related to dislike, i would like to explore using it with agentforce **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Salesforce Field Service streamlines scheduling, dispatching, and real-time tracking of field teams. It ensures faster, on-time service with optimized routes and mobile access to job info. Customers benefit from timely updates, reliable appointments, and first-time fixes. Businesses gain efficiency, reduce costs, and deliver better customer experiences. ### 4. My experience with Sales Force **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2025 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** The most helpful aspect of Salesforce Field Service is how it connects the entire service process, from scheduling and dispatching to real-time communication with field technicians. It gives complete visibility into appointments, customer history, and work orders, all in one platform. The ability to optimize schedules based on location and skill set saves time and improves efficiency. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** There is nothing I dislike about SalesForce! **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Salesforce helps solve several key challenges by improving visibility, efficiency, and communication across teams. It streamlines how I manage customer relationships by keeping all contact information, interactions, and opportunities in one centralized place. This eliminates the confusion of tracking leads and follow-ups across multiple tools. ### 5. Complicated implementation, without an expert supporting the product owner. **Rating:** 3.5/5.0 stars **Reviewed by:** Sara Prisca S. **Reviewed Date:** October 15, 2025 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** I appreciate the ability of Salesforce Field Service to unify processes globally, which is crucial for our global operation. It is important that the system is easy to use, especially for those switching from other software, and with the implementation of agents, we can provide faster and more accurate responses to our technicians. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** The complexity **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Harmonization of processes globally and simplification of tasks in a single software ### 6. Simplified Campaign Management, Highly Recommended **Rating:** 3.5/5.0 stars **Reviewed by:** Elen D. | Marketing **Reviewed Date:** October 14, 2025 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** I appreciate how Salesforce Field Service makes managing campaigns easier. The reports feature is particularly beneficial, providing valuable insights and enhancing my overall experience. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** I found the setup process of Salesforce Field Service a bit difficult initially. Although my boss handled the setup, it implies there might be a learning curve or complexity involved in getting started. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** I find the product makes campaigns easier and simplifies reporting. ### 7. Great for Global Work Orders, but Language Translation Needs Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Tyler T. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** It allows us to expand globally to manage work orders within the buildings. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** It has been a bit challenging, getting our data elements translated in the language where we serve berries around the world. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** The mobile app feels quite limited, and the SF1 dispatching is frustrating to use. We're hoping to get Salesforce enabled soon, as this would allow us to handle asset management tracking more effectively. ### 8. Great for Planning Ahead, but Lacks Support for Some Edge Cases **Rating:** 4.5/5.0 stars **Reviewed by:** Jared M. | Business Systems Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** We need to plan months in advance and sometimes things change last minute and FSL allows us to always be prepared **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** Sometimes I find myself having to create custom solutions, as certain edge cases aren't supported. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Coordinating complex installations that involve multiple teams and moving parts can be quite challenging. However, with FSL, scheduling and making adjustments as needed becomes much easier. ### 9. Highly Customizable, Cloud-Based, and Packed with Powerful Integrations **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2025 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** It’s customizability, cloud-based accessibility, and extensive integration with other applications. Its robust features like AI-powered insights, automation tools, and a wide app ecosystem are also major benefits. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** Its high costs, steep learning curve, and complex user interface, which can lead to difficulty. Users also report difficulties with complex customization, challenging integrations, and a lack of flexibility in features like reporting and file attachments. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Data management, complexity and customization, user adoption, and technical issues like integration and performance. Key issues include maintaining data quality, managing security and compliance, making the system easy to customize and use, and ensuring it. ### 10. Full Visibility Across Our Organisation, No More Spreadsheets! **Rating:** 4.0/5.0 stars **Reviewed by:** Sasha H. | Product Development Business Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** We no longer rely on spreadsheets, and now we enjoy full visibility throughout our entire organisation. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** At this point, I haven't encountered any issues, and it seems like there's still a lot left for me to explore! **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** We faced challenges due to limited visibility across our organization, which made it difficult to schedule and deploy our service team in a coordinated way. ### 11. Efficient Scheduling and Updates, but Complex Setup and Pricey **Rating:** 3.5/5.0 stars **Reviewed by:** Liviu B. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** I like Salesforce Field Service for its easy scheduling, real-time updates, mobile accessibility, and improved customer satisfaction through efficient service management. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** It’s complex to configure, has a steep learning curve, occasional sync issues, limited offline functionality, and can feel overly expensive. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Salesforce Field Service solves scheduling conflicts, communication gaps, and delays, improving efficiency, technician productivity, and customer satisfaction through automation and visibility. ### 12. Great for Tracking Deliveries, but Implementation Can Be Costly and Confusing **Rating:** 5.0/5.0 stars **Reviewed by:** Lau C. | Growth Go to market Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** Is not have insolation data. We can connect al th r procces in our delivery service of our producto an track the entire journey **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** Sometimes the imllemtatikn is expensive and it tooks time Maybe some information is confused **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** We have all in salesforce we r trying to migrate all Our services there an have just one stop data and field service ### 13. We Rescue Members **Rating:** 5.0/5.0 stars **Reviewed by:** Everest S. | Managing Director, Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** The ability to understand my resource gaps. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** It is missing voice command capabilities. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Automatic resource assignments are critical to our on demand needs. ### 14. Efficient and Reliable Field Service Management **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** The mobile application is very helpful for field agents to update jobs, capture customer signatures, and view directions. It betters coordination between teams and ensures faster delivery. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** Jobs or updates don’t always sync on time. And also technicians sometimes cannot see new orders right away. It also takes time to learn all the features, especially for new users. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Firstly, It Eliminate the issue of missed vists. Secondly, We can assign jobs faster, see where our technicians are, and keep customers updated. And most importantly it helps technicians get all the job details on their mobile applications. ### 15. Accurate Results, but Slow Performance **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** Native Salesforce Integration: This feature operates smoothly with Service Cloud, providing comprehensive 360° visibility into customer interactions. Intelligent Scheduling & Optimization: By leveraging AI (Einstein) and rules-based engines, it ensures that the most suitable technician is assigned to each task. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** ⚠️ Not Ideal For: Small teams that handle a low volume of service calls may not find this suitable. Additionally, it may not be the best choice for situations that require extensive customization on the mobile side. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** The mobile app is excellent for offline use, allowing technicians to view jobs, update work orders, and capture signatures efficiently. ### 16. Very noce nad helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Nan N. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** Most helpful thing at field service wS vs **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** Nothing i know i dislike in field service **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Inlocking new business use cases ### 17. A Powerful, Integrated Field Service Solution That Drives Operational Excellence **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** The AI-driven scheduling automatically assigns the right technician based on skills, location, and availability—saving time and improving productivity. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** Due to its extensive features, new users may find it challenging initially without proper training or onboarding. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Salesforce Field Service provides Multipro with a robust, AI-driven platform to optimize scheduling, dispatch, and on-site service delivery. Its seamless integration with the broader Salesforce ecosystem enhances visibility, operational efficiency, and customer satisfaction. While configuration and licensing costs can be considerations, the platform’s scalability and mobile capabilities make it a leading choice for organizations seeking digital transformation in field operations. ### 18. Auto Scheduling Saves Time, but ES&O Needs Improvement for Complex Tasks **Rating:** 4.5/5.0 stars **Reviewed by:** Josh F. | Director of Salesforce Delivery, Enterprise (> 1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** Auto scheduling saves significant dispatch time. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** Issues with ES&O out of the box for complex work. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Dispatching tow trucks ### 19. Efficient Task Scheduling, but Limited Customization and Unfriendly Dispatcher Console **Rating:** 4.0/5.0 stars **Reviewed by:** Nidheesh N. | Senior Enterprise System Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** I appreciate how simple it is to schedule and configure tasks according to the type of work. This feature makes organizing my workflow much more efficient. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** The customization options are quite limited, and I find the dispatcher console not very user-friendly. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Assigning jobs to technicians works well, and the scheduling algorithm also appears to be effective. ### 20. Using Field Service for a telecommunications company **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2023 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** The service appointment scheduling is the most important feature in our business. Being able to see the whole team's schedule at a glance and making manual changes is very helpful. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** We would like more customization to the automatic scheduling, so we can schedule our customers to a specific day, then later optimize our technicians' routes for the day. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** We have dozens of technicians that need to be sent to different types of appointments. Being able to automatically schedule them based on their skill set and the task needed saves us a lot of time. ### 21. Excellent Functionality, but Setup Takes Patience **Rating:** 4.0/5.0 stars **Reviewed by:** Caroline N. | Digital Marketing Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** This real-time visibility with regard to schedules, job status information, and customer data makes customer coordination relatively simple. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** it can be complex to set up and customize for smaller teams **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Customer Communication Gaps- Customers receive automatic updates and appointment notifications, improving communication and satisfaction. ### 22. Good for Optimisation, Needs More Customer-Focused Features **Rating:** 3.5/5.0 stars **Reviewed by:** Joel G. | Salesforce Consultant, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** Optimisation and utilisation has been good use case but some particular industries like home care, customisation is required to meet what is needed **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** It is very much a resource focused booking rather than customer focused **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Managing scheduling of care givers, allowing them to be scheduled and access the data they need on site. ### 23. Easy to use & learn **Rating:** 4.0/5.0 stars **Reviewed by:** Catherine B. | Waitress, Individual & Family Services, Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2025 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** The interface is user friendly. The login process is pretty straight forward and easy to configure. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** A night time mode would be nice. To dim the brightness and not effect the program. I didn't see anything to change that. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Using it for sales and marketing. It is benefiting me by streamlining a lot of the processes. ### 24. Easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Marcela S. | Associate Director, Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2025 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** I use Salesforce Field Service to organize and track field jobs. It helps me schedule visits, see updates in real time, and work offline. I like how it connects with other Salesforce tools, though it took me some time to learn and it’s a bit pricey. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** It's more expensive than other competitor **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Helps me attend customers faster ### 25. Great Integration, but Needs Better Service Team Customization **Rating:** 4.0/5.0 stars **Reviewed by:** Kris G. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** Integration across multiple data sources and applications. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** Out of the box design wasn’t specifically made for our type of Service team. Looking forward to moving to the phone application which will be more useful to our team. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** The ability to link gps, communication, assigned work, and many other needs in one clean platform. ### 26. Efficient Work Order Completion, but Salesforce 1 App Needs Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Andrea B. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** That our technicians are able to complete their work orders on time we work internationally and this has truly changed their work. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** That the Salesforce 1 app for dispatchers doesn’t work very well and the limitation for languages **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Has improved our work order management globally and has helped us be more organized ### 27. Intuitive Platform That Fits Seamlessly Into Sales Workflow **Rating:** 5.0/5.0 stars **Reviewed by:** Peter T. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** The platform is easy to use and feels intuitive for our sales team, making it a natural fit for their daily workflow. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** Although implementation is often considered challenging, in my experience it was actually quite straightforward. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** This tool helps streamline the Sales team’s daily operations, making their day-to-day tasks more efficient. ### 28. Powerful Field Service Tool at scale **Rating:** 5.0/5.0 stars **Reviewed by:** Brian B. | Lead Director - Salesforce Engineering, Enterprise (> 1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** Dynamic and complete field service solution. I've used it to service medical devices in the field as well as scheduling a few thousand planners at scale **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** Some of the more advanced features are a bit of a black box and the documentation could be better **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Servicing medical devices in the fields ### 29. Great for Sales Opportunities, but Slow Implementation **Rating:** 4.0/5.0 stars **Reviewed by:** Jacob M. | Applications manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** The sales opportunity that we open up for our guys on the field. We sell equipment and service that equipment. This gives us history on service and opportunity to sell new parts. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** The long implementation time and adoption rate at our company. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Opportunities to sell more parts at the customer sites. ### 30. Flexible Integration with DBS, but Occasional Glitches **Rating:** 5.0/5.0 stars **Reviewed by:** Anna S. | Senior Product Admin, Enterprise (> 1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** We love the flexibility of it and the ease of integration with DBS **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** There have been a few glitches with it not relaying information to DBS and vice versa **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Have all information on work orders and service cases in one location. Makes it easier to manager from a user stand point. ### 31. AI Insights That Supercharge Productivity **Rating:** 4.5/5.0 stars **Reviewed by:** charlotte s. | operations assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2025 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** The AI powered insights and tools enable to heighten the work produced. it boosted productivity **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** During my time using it, I did not encounter any negatives. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** It increased customer positive feedback, as made online booking easier for them to use. ### 32. Great Support for Technicians, but Needs Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Napitch G. | CEO, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** This can significantly enhance the support that technicians receive while working in the field. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** I would like to see improvements in the loading of maps and the interactive features. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Previously, dispatching involved siloed and repetitive tasks, but now the process of assigning work in the field has become much smoother. ### 33. Great for Coaching Sales, but Requires High Effort to Evolve **Rating:** 5.0/5.0 stars **Reviewed by:** Guilherme K. | Commerce Architecture Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** It helps coach fields on selling products, so in my clients it is used as an additional channel for us to increase sales **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** The evolution for it, requires a high effort. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** We use it as an additional channel for stores, so field agents can have access to customer cases, products.. ### 34. Sales force review **Rating:** 4.0/5.0 stars **Reviewed by:** Deep S. | Program Manager II, Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2025 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** It has all the options thay I would want and customisation is also easier **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** Overall user ability is not that easy but it’s still the best in the market **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** In my company, this is giving me easier way to sort and verify data on field which is received by different members ### 35. Great Field Operations Tool, but Setup Can Be Time-Consuming **Rating:** 4.5/5.0 stars **Reviewed by:** Evaristo P. | Head of Strategy and Transformation - Salesforce Services Division, Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** It provides great visibility and control over field operations, helping optimize technician schedules and customer experience. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** Initial setup and configuration can be time-consuming, especially when adapting to complex business processes. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** It helps us manage work orders, scheduling, and technician tracking in real time, reducing downtime and improving customer satisfaction. ### 36. Efficient Info Access for Teams, but Vendor Integration Takes Time **Rating:** 4.5/5.0 stars **Reviewed by:** Michael O. | Business Systems Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** The ability for my drivers and technicians to have the needed information at the right time for the right customer. No more paper to lose or forms to print. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** For industries that use vendors, vendor adoption and integration will take time. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Driver efficiency, customer satisfaction and fleet management ### 37. Love it. **Rating:** 5.0/5.0 stars **Reviewed by:** Emily W. | Sales Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** That they are so helpful and I am glad that they are available when I need them. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** I cant think of anythings to say that are negative because my experience has been great. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** It has been instrumental in helping me develop my sales representatives and expand my business. ### 38. Its great tool which helps to keep all the operations on track **Rating:** 4.5/5.0 stars **Reviewed by:** Vedant J. | Recruitment Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2025 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** Very great tool to track the operations in detail no need to keep record seperately **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** It doesnt work well on mobile faced performance issue **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** One problem is performance issue with phone and other is customization there are some limitations to it otherwise really great application to track all my teams operations ### 39. Great Mobile Access, but Sync Issues Can Cause Delays **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** Mobile accessibility for our techs and the seamless transition of information to their fingertips while they are out in the field. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** A few techs have had hiccups on data not being uploaded immediately after syncing. Usually requires a log out/log in action to be taken … but when the lost sync is unknown this will not occur on its own. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Provides visibility on the inside staff to see techs in the field and informational access to the techs while they are in the field. ### 40. Digital transformation success: our Salesforce field service journey **Rating:** 5.0/5.0 stars **Reviewed by:** Manisha Reddy K. | Automation Tester, Enterprise (> 1000 emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** Everything lives within the Salesforce ecosystem - no more juggling multiple disconnected systems. Realtime synchronisation between CRM, service, and field operations. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** Expensive licensing fees that can quickly escalate with user count **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Single source of truth for customer and service data. Eliminated duplicate data entry and reduced errors ### 41. Salesforce Field Tech App **Rating:** 5.0/5.0 stars **Reviewed by:** Stephen J. | Customer Success Manager - Law Enforcement Regional Markets, Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2025 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** Clean workorder descriptions, ability to update workorder and provide job notes when complete with work. Ability to have service appointment rescheduled. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** Map directions sometimes do not open correctly if zip code is missing. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Quickly gather needed material, plan my week and gather how long my work day will be. ### 42. Great real-time visibility, but high cost for small teams **Rating:** 4.0/5.0 stars **Reviewed by:** Hugo P. | Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** Real-time visibility: Allows tracking of service order status and location of field technicians **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** High cost for small operations: The cost of licenses and customizations can be high for small teams. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** difficulty in coordinating field services with efficiency and operational control ### 43. Helpful Mobile Tech and Insights, but Steep Learning Curve and Weak Offline Support **Rating:** 4.0/5.0 stars **Reviewed by:** Kevin C. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** The mobile technology is very helpful. Predictive insights. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** The learning curve can be high and there’s not robust offline support. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** SF field service is helping us get candidates to the right location at the right time, including directions and questions about where to go ### 44. Improved Case Management **Rating:** 3.0/5.0 stars **Reviewed by:** Jael N. | Director of Salesforce Field Service Technologies, Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** One stop shop for all our field service operations the case work order link **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** Many basic requirements require additional build and configuration. For example things like the dispatch console updating service appointment duration to actual duration is not OOTB. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Scheduling and work order management ### 45. Flexible Quoting in Salesforce, but Integration Needs Work **Rating:** 5.0/5.0 stars **Reviewed by:** Pearl D. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** The whole opportunity to quote cycle is so well configurable in Salesforce **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** The integration process could be enhanced, especially when it comes to acquisitions. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** The customer service experience was notable. I found the support team to be responsive and attentive to my needs. ### 46. Flexible Field Service, but Crew Management Needs Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** Field service is quite robust, offering the flexibility to customize features to suit unique requirements. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** The crew management feature could use some enhancements, particularly in how crews are created and modified. Currently, crews appear to be fixed, rather than allowing for adjustments within the same crew. This results in having to create multiple crew records, instead of being able to update a single crew as it changes across different jobs. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Employee service management and field deployment are now handled more effectively. ### 47. Easy Setup and Great Value, but Prone to Frequent Issues **Rating:** 3.0/5.0 stars **Reviewed by:** Matt A. | Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** It is easy to set up and it provides tremendous value to our users and customers. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** It is a very delicate setup that experiences issues frequently. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** This allowed our technicians to be enabled with less administrative tasks and more time doing service work. ### 48. Amazing Lightning Framework Enhancement for Field Service **Rating:** 5.0/5.0 stars **Reviewed by:** Sushanth G. | Manager, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** Field service is used as Lightning framework and this is amazing enhancement in this ecosystem **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** Nothing as of now so far till date and it's amazing all the time **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** All the lightning frame works has been deployed by Salesforce partner using this framework ### 49. Great Team Visibility with Field Service, but Record Updates Can Be Clunky **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer K. | Enterprise (> 1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** Field service gives our managers full visibility into their teams activities and is honestly the best implementation we’ve done. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** Sometimes it’s clunky to update records and can be time consuming **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Efficiencies of our field based service team resulting in 30% more efficiency ### 50. Exploring Salesforce Field Service for Operational Efficiency **Rating:** 2.5/5.0 stars **Reviewed by:** Rajitha Priyanka K. | Sr Manager of Digital Services and Salesforce CRM **Reviewed Date:** October 16, 2025 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** I am not a current user so not sure about this yet. I need to explore what it offers. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** I am not a current user or Salesforce field services and so do not have a strong opinion. Need to explore it. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** n/a ## Agentforce Field Service (formerly Salesforce Field Service) Discussions - [What is Salesforce Field Service used for?](https://www.g2.com/discussions/what-is-salesforce-field-service-used-for) - 2 comments, 2 upvotes - [View Agentforce Field Service (formerly Salesforce Field Service) pricing details and edition comparison](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-10+06%3A17%3A36+-0500&secure%5Bsession_id%5D=3d55eb92-c29e-4da8-aea6-b3c391009ed0&secure%5Btoken%5D=434749b754dbe4586eca3ddefaa54d62400ea33ee04d5338ca139d5faf1a4190&format=llm_user) ## Agentforce Field Service (formerly Salesforce Field Service) Integrations - [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) - [Amazon S3 Glacier](https://www.g2.com/products/amazon-s3-glacier/reviews) - [MuleSoft Anypoint Platform](https://www.g2.com/products/mulesoft-anypoint-platform/reviews) - [Salesforce CRM Dashboards](https://www.g2.com/products/salesforce-crm-dashboards/reviews) - [Zoho Expense](https://www.g2.com/products/zoho-expense/reviews) ## Agentforce Field Service (formerly Salesforce Field Service) Features **Generative AI** - AI Text Summarization - AI Image-to-Text - Generative AI **Before the Job** - Calendar - Dispatch - Roles - Booking **On the Job** - Employee Communication - Client Notifications - Field Sales - Alerts/Notifications - Real-Time Notifications - Customizable Fields - Multi-Location - Payment Collection in the Field **After the Job** - Reports - Analytics - Billing & Invoicing - CRM Integrations - Accounting Integration - QuickBooks Integration - Third-Party Integrations - Customizable Reports **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Additional Functionality** - Work Order Management - Checklists - Maintenance Scheduling - Parts Management - Service History - Residential Properties - Vendor Management - Customizable Forms - Purchase Order Management - Mobile Access - Dispatch Management - Task Scheduling - Calendar Management - Asset Tracking - Technician Management - Status Tracking - API - Document Management - Job Management - Preventive Maintenance - AI Copilot - Real-Time Reporting - Commercial Properties - Real-Time Data - Historical Reporting - Contract/License Management - Customer Database - Barcode/Ticket Scanning - Activity Dashboard - Facility Scheduling - Workflow Management - Inspection Management - Inventory Management - Predictive Maintenance - Routing - Forms Management - Chatbot - Documentation Management - File Storage - Electronic Signature - Self Service Portal - Service Level Agreement (SLA) Management - Personalization and Recommendation - Resource Allocation - GPS - Reporting & Statistics - Drag & Drop - Quotes/Estimates - Scheduling - CRM - Online Time Clock - Workforce Management - Activity Tracking - Contact Database - Productivity Analysis - Prioritization - Customizable Branding - Price and Cost Calculations - Performance Management - Equipment Tracking - Data Capture and Transfer - Time Tracking - Data Synchronization - Secure Data Storage - Location Tracking - Route Optimization - Offline Access - Real-Time Updates - Collaboration Tools - Chat/Messaging - Knowledge Management - Electronic Payments - Customer History - Inventory Control - Performance Metrics - Project Management - Client Portal - Driver ETA - Job Tracking - Automated Scheduling - Customer Management - Reminders - Work Order Creation - Equipment Maintenance - Data Import/Export - Search/Filter - Recurring Appointments - Contractor Management - Access Controls/Permissions - Workflow Automation ## Top Agentforce Field Service (formerly Salesforce Field Service) Alternatives - [Jobber](https://www.g2.com/products/jobber/reviews) - 4.6/5.0 (516 reviews) - [Skedulo](https://www.g2.com/products/skedulo/reviews) - 4.1/5.0 (422 reviews) - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) - 4.4/5.0 (368 reviews)