--- title: Agentforce Field Service (formerly Salesforce Field Service) Reviews meta_title: 'Agentforce Field Service (formerly Salesforce Field Service) Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1047 reviews by the users' company size, role or industry to find out how Agentforce Field Service (formerly Salesforce Field Service) works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 1047 scale: '5' date_modified: '2026-07-17' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Agentforce Field Service (formerly Salesforce Field Service) Reviews **Vendor:** Salesforce **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Average Rating:** 4.4/5.0 **Total Reviews:** 1,047 ## About Agentforce Field Service (formerly Salesforce Field Service) Salesforce Field Service is the leading AI platform powering field service. With AI-powered insights and tools, you can enable the delivery of exceptional field experiences, boost productivity for mobile workers, and enable continuous improvement in field service operations. With an emphasis on time to value, we help you find success now and power the workforce of tomorrow. - Redefine how your customers engage: Increase customer satisfaction with online appointment booking, real-time visual remote assistance all built into AI-powered support. We help free up your experts from routine tasks, enabling them to focus on what they do best. Experience lightning-fast problem-solving and enhanced customer satisfaction. - Rethink how your teams work: Transform your business from reactive to proactive and boost productivity with AI-generated insights and recommendations. Say goodbye to unplanned downtime, emergency situations, and failures. Real-time data offers a window into the future of your assets' health, predicting maintenance needs, and ensuring peak performance. Our enhanced scheduling engine allows you to make every action count and optimize every decision. - Reinvent your field visits: Our offline first mobile app helps you address the talent shortage and turn everyone into your best mobile worker. With instant access to crucial data, your teams have everything they need in the field to stream service delivery while boosting confidence. AI-driven work summarization saves time, while mobile quoting and invoicing drive revenue on the spot. Turn every worker into a hero with our AI-powered solutions. With the tools and technology your team and your customers need to thrive, Salesforce Field Service helps companies drive efficiency and scale service that customers love. ## Agentforce Field Service (formerly Salesforce Field Service) Pros & Cons **What users like:** - Users value the **ease of use** of Agentforce Field Service, enhancing resource management and simplifying task handling. (63 reviews) - Users appreciate the **AI-driven scheduling** that enhances efficiency by automatically assigning technicians based on various factors. (58 reviews) - Users value the **easy integration** of Agentforce Field Service with other Salesforce products, enhancing communication and workflow efficiency. (44 reviews) - Users appreciate the **real-time data capabilities** of Agentforce Field Service, enhancing communication and efficiency for service teams. (42 reviews) - Users love the **seamless integration** with Salesforce CRM, enhancing efficiency and providing unified customer data access. (34 reviews) - Tracking Efficiency (26 reviews) - Users value the **integrated data management** in Salesforce Field Service, enhancing efficiency in tracking leads and sales. (23 reviews) - Customization Options (18 reviews) - Easy Access (17 reviews) - Users find Salesforce Field Service very **user-friendly** , noting its easy navigation and comfortable mobile experience for technicians. (17 reviews) **What users dislike:** - Users feel that the **interface needs improvement** to enhance user experience and reduce implementation challenges. (74 reviews) - Users find the **learning curve steep** for Salesforce Field Service, requiring time to adapt and understand its features. (61 reviews) - Users report significant **setup difficulties** with Salesforce Field Service, often needing partner support for a smoother experience. (38 reviews) - Users highlight the **high cost** of Agentforce Field Service, making it challenging for smaller teams to afford. (31 reviews) - Users face **customization difficulties** with Agentforce, finding complex setups and training challenging for their evolving needs. (23 reviews) - Users note significant **mobile limitations** , including unstable features, ineffective offline functionality, and a need for improved usability. (19 reviews) - Feature Limitations (18 reviews) - Form Design (14 reviews) - Slow Performance (12 reviews) - Pricing Issues (10 reviews) ## Agentforce Field Service (formerly Salesforce Field Service) Reviews ### 1. Effortless Field Management and Real-Time Visibility **Rating:** 4.5/5.0 stars **Reviewed by:** Sebin M. | BDE, Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2025 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** I appreciate how Salesforce Field Service streamlines the management and scheduling of field technicians. The platform provides real-time visibility into jobs, routes, and resources, which makes it much easier to deliver prompt and dependable customer service. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** At times, setting up and customizing Salesforce Field Service can be somewhat complicated, and new users might need additional training to fully grasp all of its features. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Salesforce Field Service addresses issues such as inefficient scheduling, communication breakdowns, and service delivery delays. By streamlining these processes, it enhances technician productivity, shortens response times, and provides customers with real-time updates. As a result, service quality and customer satisfaction are noticeably improved. ### 2. Helps Our Field Team Stay Organized and On Team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 07, 2025 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** I like that it gives our field technicians everything they need on their mobile app, job details, customer info and directions so they don't have to call the office for updates. Scheduling and dispatching are much easier now. It's working smoothly and easily, I can see who's available, assign jobs quickly, and make changes if something urgent comes up. The real time status updates help us keep customers informed without a lot of back and forth. Integration is easy and it's easy to use, and it save my lot of time that's why i use this frequently. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** No downsides yet, it's been delivering exactly what i need. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Before this, we used to manage field service appointments through spreadsheets and phone calls, which led to missed visit and scheduling conflicts. Salesforce field service , we now have a centralized system to assign, track and monitor work orders in real time . ### 3. Smooth and Hassle-Free Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Shalini R. | Customer Support Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2025 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** I like how Salesforce Field Service streamlines scheduling, dispatching, and real-time tracking. It gives complete visibility into field operations, helping improve response times and customer satisfaction. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** Nothing to dislike — everything works well so far! **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Salesforce Field Service helps solve scheduling and coordination challenges between field agents and office teams. It provides real-time visibility into job status, technician availability, and customer updates — which means faster response times, fewer errors, and better overall customer satisfaction. ### 4. Smart Scheduling Makes a Difference, but the App Needs Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Ana Alice S. | Investor & Partner, Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** Its intelligent scheduling and dispatching engine stands out — automatically assigning the right task to the right technician, at the right time, based on skills, location, and availability. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** The mobile app could be improved. While it provides the essential features for field technicians, it would greatly benefit from a more intuitive native experience and additional functionalities. Enhancements in usability and offline performance would make it even more powerful and user-friendly in day-to-day operations. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Salesforce Field Service helps us solve the challenge of efficiently managing a large number of field operations and technicians across different regions. Before implementing it, dispatching tasks was a manual and time-consuming process that often led to scheduling conflicts and longer response times. ### 5. Efficient Field Operations, Though Initial Setup Takes Time **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** I like how effective and efficient it make it to handle the field operations by streamlining the work order,operation and overall management **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** The only thing that i find difficult in agetforce field service is its initial setup and configurations which can be time consuming some times **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** I help me streamline the overall field process by automating the work assignments and optimizing the technical routes ### 6. Efficient Integration with Excellent Scheduling Solutions **Rating:** 4.0/5.0 stars **Reviewed by:** Charles B. **Reviewed Date:** October 15, 2025 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** I find Salesforce Field Service incredibly efficient to use. It integrates seamlessly with our primary systems, which is crucial for our operations. The software solves our scheduling issues effectively, allows us to expedite testing, and reduces transit costs. Additionally, the setup was relatively easy, and the automation features and customer support guides are quite beneficial. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** There were some challenges during the initial setup, particularly related to integrating Salesforce Field Service with our existing databases and Excel spreadsheets. We faced issues with configuring the API connections, and our data required significant cleaning to ensure seamless integration. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** I find the product resolves scheduling issues, expedites testing, and reduces transit costs, while efficiently integrating with our systems. ### 7. All-in-One FSM Convenience, But Pricey Compared to Competitors **Rating:** 4.0/5.0 stars **Reviewed by:** Mark A. | Senior Campaign Manager, Transportation/Trucking/Railroad, Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2025 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** Salesforce Field Service is great for a company that needs all-in-one FSM with basic features and since it's within SFDC, it doesn't need to worry about integrations. Until you do. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** The price for the service is astronomical in comparison to competitors in the FSM space, however, the big perk being here is that the data inside of SDFC is housed in a product-adjacent repository. This makes it easier to access, and trust, customer data. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Salesforce Field Service allows companies to easily track customer data for jobs within the Salesforce platform. All of our customer data is in a single place so it makes it easy for our team to navigate multiple accounts. ### 8. Efficient Scheduling and Automation, but Setup Can Be Complex **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Research | Enterprise (> 1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** Salesforce Field Service makes it so much easier to manage scheduling and dispatching in one place. I like how it gives a clear view of technician availability and job progress in real time. The automation tools save a ton of manual work, and everything connects seamlessly with the rest of Salesforce, which helps keep data consistent across teams. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** It can feel a bit complex to set up and customize, especially if you don’t have dedicated admin support. Some configuration steps take time to learn, and updates can occasionally affect existing workflows. The interface could also be more intuitive for dispatchers who don’t use Salesforce every day. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Salesforce Field Service helps streamline scheduling, dispatching, and tracking of field work all in one system. It eliminates manual coordination through emails or spreadsheets and gives real-time visibility into technician schedules and job status. This has improved response times, reduced missed appointments, and made it easier to keep customers informed. The integration with the broader Salesforce platform also helps ensure data stays consistent across service and operations teams. ### 9. Boosts Efficiency and Customer Satisfaction, but Comes at a Higher Cost **Rating:** 5.0/5.0 stars **Reviewed by:** Nuttapol T. | Senior Manager, Special Project and Vendor Management Specialist, Organization Management Department, Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** This software enhances efficiency by automating scheduling, dispatching, and optimizing routes. It also offers mobile access, allowing technicians to view job details and update statuses in real time. Additionally, it helps improve customer satisfaction by providing real-time alerts and supporting higher first-time fix rates. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** The cost is higher than that of some specialized field service tools. Additionally, ongoing maintenance is required for extensive customizations and regular system updates. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Automating scheduling, dispatch, and route optimization helps save time and minimize errors. By offering real-time updates and mobile access, technicians are better equipped to improve first-time fix rates. Additionally, communication between office and field teams is enhanced, leading to better coordination overall. ### 10. Offline Data Entry Perfection, But Initial Setup Challenging **Rating:** 4.0/5.0 stars **Reviewed by:** Neelam S. | IT CRM Support Analyst **Reviewed Date:** October 16, 2025 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** I appreciate Salesforce Field Service for enabling data entry without the need for an Internet connection. This functionality is crucial for us, especially when working in remote mine sites. It supports our team's success by solving the problem of offline data entry effectively. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** I find the setup process for Salesforce Field Service a bit challenging as there is a lot of information available, which can be confusing. Also, it would be beneficial to have a dedicated team to assist with implementing field service in new instances to make the process smoother. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** I use the product to enter data offline in remote areas, which is crucial for operations without Internet access. ### 11. Effortless to Use and Manage, Perfect for Field Service **Rating:** 5.0/5.0 stars **Reviewed by:** Shakti T. | Senior Technical Recruiter, Staffing and Recruiting, Enterprise (> 1000 emp.) **Reviewed Date:** December 22, 2025 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** Salesforce Field service is very easy to use, any can change anything's any time. and easy to manager all databases. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** There is no suggesting for it, all good. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** manage all deals and creating pipeline for next work. ### 12. Field Service in Focus: Strategic Wins and Operational Frictions **Rating:** 4.5/5.0 stars **Reviewed by:** Tam M. | Product Owner, Enterprise (> 1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** As a Product Owner, I value how this tool enables me to provide efficient, customer-focused service experiences, all while retaining strategic oversight and flexibility throughout the product development process. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** Field Service can be overly complex to configure and customize, especially when aligning with our evolving product requirements. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Salesforce provides dashboards, live maps, and status updates that give me actionable insights to guide product decisions and prioritize enhancements. ### 13. Very Useful for Customer Support and Connecting Technicians with Customers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2026 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** It is very useful for customer support it very well connect with techniciain and customer **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** First starting is very confusing after that you learn about object flow it will easy **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** There is we have craete app both for mobile and operator so sometime it will time taking and for testing we always need technician ### 14. Effortless Setup, Stellar Functionality **Rating:** 5.0/5.0 stars **Reviewed by:** Shazia S. | CEO (but am a Consulting Partner with clients) **Reviewed Date:** October 16, 2025 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** I find Salesforce Field Service easy to implement and maintain. It's incredibly useful for assigning and tracking work orders, providing visibility and integration back into Salesforce. The functional capabilities and customization options are outstanding, making it a versatile solution for our needs. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** I struggle with knowing which licenses to get for the different types of technicians we have. There's a complexity regarding contractor licenses, field service full licenses, and other different types. Streamlining the licensing process would be a great improvement. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Salesforce Field Service streamlines assigning and tracking work orders, integrating with Salesforce cases, and improves visibility and Metrc tracking, providing resolution insights. ### 15. Highly recommend **Rating:** 5.0/5.0 stars **Reviewed by:** Adam J. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2023 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** It's the most customizable service tool for us. Any ideas we have about how to best service our customer we can implement and are not locked down to only one way of doing things. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** It took a while to get things setup the way we wanted. Also training staff is critical, there could be more training for the dispatcher rolls and for the service techs in the field **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Allows us to service i customers quickly and efficiently. We can scale our customer base with our having to scale our overhead cost at the same rate, which makes us more profitable over time. ### 16. Really Helps Keep Everything Organized and Connected **Rating:** 4.5/5.0 stars **Reviewed by:** Octavio A. | Logistic coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2025 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** I really like how easy it is to keep track of every job and update information in real time. It saves a lot of time and reduces confusion between teams. Everything feels more connected and clear. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** At first, it can feel confusing because there are so many options and tabs. It takes a little time to feel comfortable using it every day. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** It helps us keep everything organized from work orders to scheduling and tracking field activities. Before, it was hard to have a clear picture of what was happening in real time, but now everything is connected and much easier to manage. ### 17. Improved Connectivity, Adaptive APIs, Needs Better Support **Rating:** 4.0/5.0 stars **Reviewed by:** Natalya K. **Reviewed Date:** October 16, 2025 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** I appreciate the better connection to data and APIs, and the seamless connectivity to external sources. The integration with the agent Force is very beneficial, and I find the visualization and agent Force features most useful. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** I found setting up Salesforce Field Service to be difficult because we needed to bring the data in, which seemed challenging initially. Additionally, I would like better customer support, indicating that the current support might not be as responsive or helpful as I would hope. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Salesforce Field Service enhances connectivity to data and APIs, linking external sources and Agent Force effectively. ### 18. Seamless Integration and Setup, Needs UI Enhancement **Rating:** 4.0/5.0 stars **Reviewed by:** Zubeir A. **Reviewed Date:** October 16, 2025 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** I love how Salesforce Field Service has provided a seamless setup experience. It effectively helps our tech and field service team members complete their tasks quickly. The dashboard feature is particularly useful, making our operations more efficient. Integration with Sales Cloud and Agentforce is another aspect I appreciate. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** I would like to see a better UI for Salesforce Field Service. Improving the user interface could enhance the overall user experience, making it more intuitive and easier to navigate. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Salesforce Field Service helps our tech and FST members complete jobs quickly, streamlining operations and enhancing productivity. ### 19. Timely and systematic allocation of data **Rating:** 4.5/5.0 stars **Reviewed by:** Jayant P. | Orm Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2025 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** I appreciate being able to search through the accounts of users that have been created. The platform is easy to use, and I can generate numerous tickets while also adding detailed information to each one. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** I encountered an error with the Salesforce integration when trying to accept consumer contacts. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** The platform makes it easy to separate data and retrieve reports. ### 20. Seamless Salesforce Integration, but Mobile App and Timesheet Features Need Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Enterprise (> 1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** I appreciate how smoothly it integrates with the rest of Salesforce, especially when it comes to optimization and the dispatcher console. It has played a significant role in helping us digitalize and automate our service operations, providing greater transparency in contract management, maintenance planning, and asset management. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** The mobile app continues to have several areas in need of improvement, especially in scenarios where technicians are required to handle a significant number of assets within one facility. Furthermore, the timesheet management feature would benefit from being more intuitive and easier to use. Reducing errors, enabling faster synchronization, ensuring more dependable offline functionality, and supporting functional dependent picklists in screenflows would also greatly enhance the overall experience. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Digitalization definitely brings less paperwork, greater transparency, and a commitment to keeping promises made to customers. ### 21. Efficient Scheduling and Mobile Tools, but Complex Setup and High Costs **Rating:** 4.0/5.0 stars **Reviewed by:** Manu P. | Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** Its real-time scheduling and dispatching are excellent — it matches the right technician to the right job efficiently. The mobile app also gives field workers everything they need on-site, improving service speed and customer satisfaction. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** It’s complex to configure and integrate with other Salesforce modules. Licensing and add-on costs can also get high, and the user interface isn’t always intuitive for technicians. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** It streamlines the management of field operations — scheduling, dispatching, and tracking technicians in real time. This reduces downtime, improves resource utilization, and enhances customer satisfaction through faster, more reliable service. ### 22. Effortless Scheduling with Salesforce Field Service **Rating:** 4.5/5.0 stars **Reviewed by:** Jaydip P. | Senior Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** I appreciate the automatic scheduling based on skill set and availability, which helps in assigning the right technician to the right job efficiently. I also enjoy the easy integration with external platforms, making my tasks simpler and more streamlined. Being part of the larger Salesforce ecosystem allows me to manage all my activities on a single platform, which significantly simplifies my work. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** Na **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** I use Salesforce Field Service to automate vendor scheduling based on skill sets, simplifying my job by reducing manual effort and integrating with other platforms for seamless operations. ### 23. Salesforce Field Service Quick Review **Rating:** 4.0/5.0 stars **Reviewed by:** Moses D. | Customer Succes Mangaer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** What I appreciate most about the platform is its ability to store a variety of different documents, which I find truly impressive. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** The platform is really helpful the only thing it can be a bit stuffy **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** The platform enables my organization to keep everything well organized and properly documented in one convenient place. ### 24. Field Service Looks Promising for Future Use as New Salesforce Users **Rating:** 2.5/5.0 stars **Reviewed by:** Shijie F. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** We are new to salesforce and some of our services include field service which is good to have in our pocket when we decide to use this later down the line. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** We are new to salesforce and some of our services include field service. Once we do utilize this hopefully we don’t find anything we dislike using field service. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** We are new to salesforce and some of our services include field service which is good to have in our pocket when we decide to use this later down the line. ### 25. Salesforce Field Service: Comprehensive Solution with Agentforce Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Danish . | Salesforce Architect, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** Salesforce Field service is the best product one could think of as it covers all the use cases nd supports businesses in all possible ways. Definitely this is the best product we have for field services & now having agentforce integrated to this, this has become awesome. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** None I could think of right now as I feel this is the best we have in the industry right now **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** It benefits in day to day jobs, scheduling and planning the day & with agentforce now It can offet troubleshooting as well ### 26. No Strong Feelings Yet **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** What I like best about Salesforce Field Service is how it connects field teams, scheduling, and customers in real time, improving efficiency, first-time fixes, and overall customer experience. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** One challenge with Salesforce Field Service is that its setup and configuration can be complex, especially for organizations with unique workflows. While the platform is very powerful, it sometimes requires significant initial planning and customization to fully leverage all features. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Salesforce Field Service solves inefficiencies in field operations, such as manual scheduling, lack of visibility into technician locations, and delayed customer updates. By automating scheduling, providing real-time tracking, and enabling mobile access for technicians, it reduces response times, increases first-time fix rates, and improves the overall customer experience, which benefits both the field team and the organization. ### 27. Streamlined Technician Optimization with Salesforce **Rating:** 4.0/5.0 stars **Reviewed by:** Jilliane F. **Reviewed Date:** October 15, 2025 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** I appreciate Salesforce Field Service for its scheduling and dispatching capabilities, which optimize our technicians' time and reduce average travel time. The visibility it provides into overtime helps us manage our team's workload efficiently. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** I encountered some challenges during the setup process, particularly with how Salesforce Field Service was configured using hosted versus in-field services. Although these issues were eventually addressed, it initially posed some difficulties. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** I find that Salesforce Field Service optimizes technician scheduling, maximizing field time, reducing average travel time, and enhancing visibility into overtime. ### 28. Challenging Setup, But Optimizes Scheduling Effortlessly **Rating:** 4.0/5.0 stars **Reviewed by:** Tyler H. | Vice President - Strategic Growth and Integration **Reviewed Date:** October 15, 2025 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** I find Salesforce Field Service invaluable for solving scheduling and capacity issues. It has enabled us to capture revenue that would otherwise have been lost. I also find the scheduling optimization and invoicing features extremely useful. The integration with Fliedo provides insights that enhance our scheduling capabilities. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** I found the initial setup of Salesforce Field Service extremely challenging. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** I use Salesforce Field Service to solve scheduling and capacity issues, capturing otherwise lost revenue. It optimizes scheduling, reduces resource needs, and simplifies invoicing directly from work orders. ### 29. Great Cloud Experience with Memorable Training and Certification **Rating:** 4.5/5.0 stars **Reviewed by:** Paweł B. | Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** I really liked that cloud. I have had a chance to use it once it was going live. Got the training from guys that come to my country from US and got the certificate! It will be always one of most interesting clouds for me. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** I remember that Agent timeline optimization was lacking some functionalities at beggining but haven’t touch it for ages. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** It’s great for ppl working out of the office. I think our partners could use it easily if there’s a need for it. ### 30. Streamlined Setup and Effective Tracking with Salesforce Field Service **Rating:** 4.5/5.0 stars **Reviewed by:** Christopher B. | Manager, IT Product and Platform Development **Reviewed Date:** October 15, 2025 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** I appreciate the seamless transition to Salesforce Field Service without any challenges, enhancing our repair service operations. I value the effective problem-solving capability in tracking necessary parts and shipments, and I find the inventory tracking feature indispensable. It helps us understand warranty costs, both internal and in terms of revenue, with clarity. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** I find it challenging for field service technicians to access equipment data easily. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** I use Salesforce Field Service to solve tracking issues, manage inventory, and understand warranty costs, which streamlines repair and servicing processes. ### 31. Effective Service and Sales Integration, but Challenging for Less Tech-Savvy Technicians **Rating:** 5.0/5.0 stars **Reviewed by:** Andy M. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** Field Service has been a great way to organize, plan, and execute our service strategy while tightly integrating with our field sales work, seeing both side by side. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** It can be quite a jarring change for service technicians at times, who are not as comfortable with digital technology and aren’t thrilled with all of the data it represents. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** We can now get terrific analytics on our service activities, input and view history for service appointments, and more effectively manage and schedule appointments for our techs. ### 32. Voice-to-Form Functionality Delivers 5x Productivity **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** Voice to form functionality provide 5x productivity vs manual typing **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** Lack of back office management translating into realtime front office workflows **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** N/A - only seen demos ### 33. Truly phenomenal technology **Rating:** 5.0/5.0 stars **Reviewed by:** AJ B. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2023 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** Salesforce field service has given us the ability to create and optimize our fields operations with truly custom innovation driven from the end users and up **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** At the moment not one dislike. All of our gaps are being filled **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Optimizing time and truck rolls to reduce spend ### 34. The most reliable CRM software **Rating:** 4.5/5.0 stars **Reviewed by:** Akhil B. | ORM Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2025 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** I appreciate how simple it is to keep track of all the cases and access their details with just a single click. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** There are multiple fields, which makes it a bit difficult to apply filters. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** The integration with Sprinklr is both quick and efficient, making the process smooth and straightforward. ### 35. Efficient Field Management with Salesforce, but Setup and Mobile App Need Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Manoj V. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** Salesforce Field Service makes it easy to schedule, track, and manage field technicians in real time, helping ensure faster service and better customer experiences. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** It can be a bit difficult to configure and customize at first, and sometimes the mobile app performance can be slow in low-network areas **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Salesforce Field Service helps manage field operations efficiently by automating scheduling, tracking jobs in real time, and improving communication between the office and field teams. This leads to faster service delivery, reduced downtime, and happier customers. ### 36. The Right app for every Service person / technician **Rating:** 4.0/5.0 stars **Reviewed by:** Gurumoorthy M. | Lead Tester, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2025 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** 1. Mobile App Available both Android and Mac OS 2. Best and right app for the service person 3. Link to Service Appointment with Service Resource and management 4. Smart Service appointment scheduling and dispatching 5. Handle Service resource based on the skill management Best Repoting **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** 1. Less Service Support 2. Patch update or release is very often The above dislikes for Mobile app development **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** This funtionality is used for track the service resource timing and each and every service appointment ### 37. Effortless Reporting and Dashboards Make Salesforce Field Service a Breeze **Rating:** 5.0/5.0 stars **Reviewed by:** Rivenna M. | Custmer Support Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** October 24, 2025 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** 1.Easy to use 2. Easy to create and view reports and dashboards **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** No, I don't dislike anything about Salesforce Field Service **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Helps exporting the report to Excel and helps to add a filter to segregatte data easily ### 38. Excelent Tool for our Company **Rating:** 5.0/5.0 stars **Reviewed by:** Myriam S. | CASE PATIENT COORDINATOR, Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2025 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** Were all conected and have axcess for any information about our Members. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** Everything is easy to use.The whole Company have trainings in Salesforce for get a better preformance. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Accessing our Members Account is straightforward and always available when we need it. ### 39. Effortless Automation with Salesforce Field Service **Rating:** 4.5/5.0 stars **Reviewed by:** Ava J. **Reviewed Date:** October 16, 2025 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** I love how Salesforce Field Service enhances efficiency for my fleet team, ensuring they reach customer locations quickly. Its intuitive setup is a breeze, and the automation within the Salesforce ecosystem is impressive. The integration of forms within the system streamlines processes, eliminating manual uploads and enhancing productivity. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** N/A **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Salesforce Field Service automates appointment bookings and document integration, improving efficiency for my fleet team. It centralizes notes and documentation, eliminating manual uploads and enhancing organizational impact. ### 40. A Seamless Yet Underwhelming Tool **Rating:** 0.5/5.0 stars **Reviewed by:** Devina . **Reviewed Date:** October 15, 2025 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** I appreciate the Salesforce Field Service for its seamless setup, which makes installation straightforward. The tool's ability to help log information directly into the app smoothly, combined with its voice application feature, enhances efficiency. I find it to be a super powerful tool that aligns reporting from different field service technicians effectively, keeping managers informed and strategic. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** Nothing **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** I find the product helps keep everything on track, aligning field technicians' reports, allowing managers to strategize effectively. ### 41. Great advancement in a much needed product across industries **Rating:** 5.0/5.0 stars **Reviewed by:** Arun J. | Technical Architect, Enterprise (> 1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** It continues to evolve and the agentic capabilities are taking it to the next level. I especially like what’s been done by way of offline data availability and AI voice to form is a wonderful feature that will delight our service reps **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** Just being nitpicky here but licensing costs can add up when all of the features are turned on **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Keeping analytics and relevant information in one place for easy access both online and offline ### 42. Comprehensive Field service package but lacks some UX and Insights **Rating:** 3.0/5.0 stars **Reviewed by:** Dale M. | IBM Product Owner for Salesforce "Field Service" transformation, Enterprise (> 1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** Field service provides the tools to set up, manage and automate your field service workload and workforce, inclusive of time management, availability, scheduling etc **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** It feels like a bolt on than an integral part of the broader service cloud, and lacks insights to help an organisation optimise its operations. Customisability of the UX on the mobile app isn't great but it's improving. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Automation of field work scheduling, and native mobile app for our mobile workforce ### 43. Effortless Setup, Boosts Efficiency and Customer Loyalty **Rating:** 4.0/5.0 stars **Reviewed by:** Manisha J. **Reviewed Date:** October 15, 2025 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** I appreciate how Salesforce Field Service increases efficiency, improves customer satisfaction, and reduces costs for mobile workforces. It effectively reduces our operational costs and increases customer loyalty. I find the real-time data syncing and intelligent scheduling extremely useful, as it tracks our agents well and ensures they can visit all necessary sites. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** need more customer insights **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Salesforce Field Service increases efficiency, improves customer satisfaction, reduces operational costs, and boosts customer loyalty, benefiting our mobile workforces. ### 44. Effortless Team Connectivity and User-Friendly Management **Rating:** 4.5/5.0 stars **Reviewed by:** Vijay S. | LLM Trainer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 01, 2025 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** The ease of use and connectivity from the management level to teams **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** For me, it takes a lot of time to learn and adapt to Salesforce Field Service **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** First of all, it cuts the cost, connecting teams and assigning automatic roles. For me, the best benefit is the connection with teams ### 45. Good system with improvement required **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2026 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** The east to use reporting functions that are available **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** The historic or archaic layout does not lend its self to being a aesthetic crm **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Doesn’t solve a problem but maintains the requirement ### 46. Time efficient job management tool **Rating:** 4.5/5.0 stars **Reviewed by:** Pooja Singh P. | Mechanical Project Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2025 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** Scheduling and managing multiple jobs. Less paperwork. Best way to have invoices, POs all in one place **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** A bit expensive and sometimes very hard to make it customized and have it Userfriendly **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Scheduling, invoicing, payment deadlines, maintaining records. ### 47. Powerful Field Service Management, but Setup Is Complex **Rating:** 4.5/5.0 stars **Reviewed by:** Mike P. | Enterprise (> 1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** Salesforce Field Service (formerly Field Service Lightning, or FSL) is a comprehensive field service management solution built on the Salesforce platform. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** Setting up Salesforce Field Service can be complicated due to its many moving parts — work orders, service territories, skills, crews, inventory, and scheduling policies. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** It helps companies efficiently manage and optimize the work of employees or contractors who perform on-site service — such as installations, repairs, maintenance, inspections, or deliveries. ### 48. Great Platform for Granular Insights, But Could Use More Reporting Features **Rating:** 4.0/5.0 stars **Reviewed by:** Jake C. | Marketing Manager - Sales Enablement, Enterprise (> 1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** I like the granularity it provides for our organization and employees to allow us to identify opportunities to scale and be be more proactive to the field. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** I actually love the platform, there is additional reporting capabilities I wish we could pull for more insights, but we have identified workarounds. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** It allows us to scale and save on costs over time, it also allows us to combine everything into one common system. ### 49. Salesforce Field Ser. is a powerful platform for managing service appointment & customer interaction **Rating:** 5.0/5.0 stars **Reviewed by:** Anurag G. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 12, 2025 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** Streamlines scheduling and dispatching with AI-powered, real-time assignment, improving both technician efficiency and customer satisfaction. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** Steep learning curve for new users, with complex setup and customization often requiring expert assistance or substantial training. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** Mobile app empowers technicians to access work orders, asset information, and real-time updates on the go, including offline support for remote work.​Integrates smoothly with Salesforce CRM, enabling holistic management of customer data, case histories, and service delivery in one platform. ### 50. Elevated Field Operations with Mobile Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Jean-Michel T. | Salesforce presales consultant, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?** I love everything about Salesforce Field Service. The mobile capabilities are particularly impressive, making it easy to manage tasks on-site. The system streamlined dispatching my mechanics, solving a significant logistical challenge. Its implementation at my company was also very straightforward. **What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?** I would like if it was slightly cheaper to add more users. **What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?** I find the product solves dispatch disparities for my mechanics, improves mobile capabilities, and enhances operational coordination. ## Agentforce Field Service (formerly Salesforce Field Service) Discussions - [What is Salesforce Field Service used for?](https://www.g2.com/discussions/what-is-salesforce-field-service-used-for) - 2 comments, 2 upvotes - [View Agentforce Field Service (formerly Salesforce Field Service) pricing details and edition comparison](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-21+01%3A44%3A42+-0500&secure%5Bsession_id%5D=b7af131a-c10c-4a19-b12e-e83135d6233f&secure%5Btoken%5D=6506a68e6d6882324afef5974eb23f4eb5582d9eb349b9c22a22cbaa19f05b79&format=llm_user) ## Agentforce Field Service (formerly Salesforce Field Service) Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) - [Amazon S3 Glacier](https://www.g2.com/products/amazon-s3-glacier/reviews) - [MuleSoft Anypoint Platform](https://www.g2.com/products/mulesoft-anypoint-platform/reviews) - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) - [Salesforce CRM Dashboards](https://www.g2.com/products/salesforce-crm-dashboards/reviews) - [Zoho Expense](https://www.g2.com/products/zoho-expense/reviews) ## Agentforce Field Service (formerly Salesforce Field Service) Features **Generative AI** - AI Text Summarization - AI Image-to-Text **Before the Job** - Calendar - Dispatch - Roles - Booking **On the Job** - Employee Communication - Client Notifications - Field Sales **After the Job** - Reports - Analytics - Invoicing - CRM Integrations **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance ## Top Agentforce Field Service (formerly Salesforce Field Service) Alternatives - [Jobber](https://www.g2.com/products/jobber/reviews) - 4.6/5.0 (501 reviews) - [Skedulo](https://www.g2.com/products/skedulo/reviews) - 4.1/5.0 (422 reviews) - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) - 4.5/5.0 (366 reviews)