# Agentforce Sales (formerly Salesforce Sales Cloud) Reviews
**Vendor:** Salesforce  
**Category:** [CRM Software](https://www.g2.com/categories/crm)  
**Average Rating:** 4.4/5.0  
**Total Reviews:** 25,824
## About Agentforce Sales (formerly Salesforce Sales Cloud)
Accelerate revenue from pipeline to paycheck with Salesforce Sales Cloud - your complete growth platform that brings together the power of humans with agents at every step of the sales cycle. Boost productivity with automation and drive revenue with an integrated growth platform. The future of sales is here, and with Agentforce, we’re helping teams unlock their full potential - making them limitless. Build Pipeline Faster with AI Agents: Sales Agents Sales AI Sales Engagement Sales Programs Buyer Engagement Accelerate Productivity with Automation: Sales Data Sales Analytics Sales Team Productivity Revenue Intelligence Drive Revenue on an Integrated Platform: Revenue Lifecycle Management and CPQ Sales Performance Management Partner Relationship Management



## Agentforce Sales (formerly Salesforce Sales Cloud) Pros & Cons
**What users like:**

- Users value the **feature-rich nature** of Agentforce Sales, enhancing their selling capabilities and overall efficiency. (3167 reviews)
- Users appreciate the **ease of use** in Agentforce Sales, finding streamlined workflows enhance productivity and data management. (2065 reviews)
- Users value the **comprehensive lead management** capabilities of Agentforce Sales, enhancing productivity and visibility throughout the sales process. (1174 reviews)
- Users appreciate the **ease of integration** and customization options of Agentforce Sales, enhancing their overall experience. (1117 reviews)
- Users value the **centralized customer data** of Salesforce Sales Cloud, enabling efficient management of leads and relationships. (991 reviews)
- Integrations (879 reviews)
- Users appreciate the **extensive customization options** of Agentforce Sales, allowing tailored solutions for any business needs. (843 reviews)
- Helpful (818 reviews)
- Users value the **extensive customizability** of Agentforce Sales, allowing tailored solutions for diverse business needs. (805 reviews)
- Sales Management (804 reviews)

**What users dislike:**

- Users find the **learning curve steep** , struggling with complex setup and navigation of features in Agentforce Sales. (1092 reviews)
- Users express dissatisfaction with **limitations of package options** and the complexity of governance and infrastructure changes. (791 reviews)
- Users find the **complexity of configurations** overwhelming, complicating the sales process and user experience. (682 reviews)
- Users find the **high complexity** of Agentforce Sales challenging, particularly during initial setup and customization. (622 reviews)
- Users find the product **expensive** compared to alternatives, impacting its overall accessibility and usability for smaller businesses. (612 reviews)
- Users find the **limited features** of Agentforce Sales require additional time and expertise for effective setup and customization. (584 reviews)
- Users find the **missing features** in Agentforce Sales hinder their ability to efficiently manage opportunities and create reports. (566 reviews)
- Limited Customization (554 reviews)
- Learning Difficulty (543 reviews)
- Not Intuitive (474 reviews)

## Agentforce Sales (formerly Salesforce Sales Cloud) Reviews
  ### 1. Automation and Predictability Made Easy

**Rating:** 5.0/5.0 stars

**Reviewed by:** Maryann B. | Operations Analyst, Sales and Support (also at times work as a SFDC Admin), Mid-Market (51-1000 emp.)

**Reviewed Date:** May 04, 2023

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I like Agentforce Sales because it's more automated and helps me drive better data for analyzing. It makes the platform extremely valuable by helping me focus on predictability and closing opportunities. From my understanding, the initial setup was very easy.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

None

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

Agentforce Sales helps me look through future deals and predict what's gonna close for my fiscal year. It's more automated, driving better data analysis.

  ### 2. Easy Reporting, Simple Filters, and Effortless Exports

**Rating:** 4.5/5.0 stars

**Reviewed by:** Phillip S. | Account Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 23, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

Easy to create and navigate reports. Filters are easy to find and use, while exporting reports is simple.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

While highly customizable, a customer page can. become a bit crowded with TOO MUCH information

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

Detailed, thorough, complete history of all interactions with my customers. Easy to track opportunities through sales cycle and where my attention needs to be each day.

  ### 3. Salesforce sales cloud _ A strong CRM Platform

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Renewables & Environment | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 04, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

Salesforce sales cloud is best for providing centralised customer data, project related details only in one place with easy access even our site team can access this data on mobile app also. This helps us in easy leads tracking, follow ups, etc.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

The software is difficult to understand without proper training and sometimes our site team observed it to be lagging due to slow internet.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

With the Salesforce we have observed improved in coordination between departments within organization. Reduces delay in customer response as we are able to attend customer queries through software only. Itvis offering clear visibility of project related progress report and customer satisfaction.

  ### 4. Radically Customizable with a Steep Learning Curve

**Rating:** 5.0/5.0 stars

**Reviewed by:** Monu K. | Senior Market Research, Mid-Market (51-1000 emp.)

**Reviewed Date:** November 06, 2025

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I love how easy data upload is with Salesforce Sales Cloud, which simplifies the process and saves me a lot of time. The radical customization feature, especially the low code/no code aspect, allows me to tailor the platform to my specific business needs and even replace spreadsheets, making it speak my business language more effectively. I appreciate the robust reporting capabilities and the enterprise-grade customization options available when scaling up, as well as the enhanced security features. The initial setup was challenging, but I commend the Salesforce team for their efforts in smoothing out the process, which demonstrates their commitment to improving user experience.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I find the high cost of Salesforce Sales Cloud to be a significant drawback, making it a less economical option for some businesses. Additionally, there is a steep learning curve involved in mastering the platform, which can be intimidating and time-consuming for new users. Without strict oversight, the complexity of the system may lead to inefficient use and potential issues.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

I use Salesforce Sales Cloud to consolidate scattered customer data, replace spreadsheets, and streamline manual processes with easy data uploads and radical customization, enhancing my workflow by speaking my specific business language.

  ### 5. Smooth Interface, Needs Better Integration

**Rating:** 4.5/5.0 stars

**Reviewed by:** Jack D. | Business Development Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 09, 2025

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I love the interface of Salesforce Sales Cloud because it's smooth to use and has an easy layout, which significantly enhances my daily workflow leading to better time management and organization. Using this product for over five years daily in managing my customer sales flow, I find it helps enormously in ensuring efficiency and maintaining quality assurance throughout the process. Even though I was not involved directly in the initial setup, the setup process appeared very smooth, contributing to a seamless transition when we first started using it. Moreover, my overall experience with Salesforce Sales Cloud is so positive that I would highly recommend it to others, evidenced by my willingness to give it a recommendation score of 9 out of 10.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

Integration with other applications is poor

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

I use Salesforce Sales Cloud to save time, improve organization, efficiency, and ensure quality assurance in my customer sales flow.

  ### 6. Salesforce Review: Features, Functionality, and Fit

**Rating:** 5.0/5.0 stars

**Reviewed by:** Bhavna C. | Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 21, 2025

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

What I like best about Salesforce Sales Cloud is its ability to bring everything into one place—leads, opportunities, accounts, and customer interactions—making it much easier to manage the entire sales cycle. The platform is highly customizable and scalable, which means it can adapt to different business needs while growing alongside the organization. Its automation features save a lot of time by handling repetitive tasks like lead assignments and follow-ups, while the reporting and real-time dashboards provide clear visibility into pipeline health and sales performance. On top of that, the mobile app and integrations with tools like Slack and marketing platforms make collaboration seamless and keep the team productive, even on the go.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

What I dislike about Salesforce Sales Cloud is that while it’s a powerful platform, it can feel overly complex and sometimes overwhelming to navigate, especially for new users. The level of customization available is a strength, but it also means setup and ongoing configuration often require dedicated admin support or technical expertise, which can be costly. The user interface, though improved over time, isn’t always intuitive, and simple tasks can take multiple clicks. Additionally, the platform can become expensive as more features, add-ons, and integrations are needed, which may not be ideal for smaller businesses. Lastly, reporting, while robust, can have a steep learning curve, and running advanced reports isn’t always straightforward without proper training.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

Salesforce Sales Cloud is helping solve the challenge of scattered customer data by centralizing all leads, opportunities, accounts, and interactions in one place, which makes it easier to manage relationships and track progress across the entire sales cycle. It reduces the time spent on manual administrative tasks through automation of workflows, follow-ups, and lead assignments, allowing sales teams to focus more on selling. The platform also solves visibility issues by providing real-time dashboards and reporting, enabling accurate forecasting and better decision-making. With mobile access and integrations with other tools, it helps keep the team connected and productive from anywhere. Overall, these benefits translate into improved efficiency, stronger collaboration, and more predictable revenue growth.

  ### 7. Salesforce Makes Incident Tracking Easy

**Rating:** 4.5/5.0 stars

**Reviewed by:** Vee Jay F. | Data Analyst 1, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 17, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

Salesforce is our main source for tracking incidents, and it makes our work easier overall.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

So far, everything seems to be working well for me. I haven’t run into any issues with using it.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

Creating an incident is much easier, and it serves as a tool where we can also write our comments and remarks about the adjustments we have made.

  ### 8. Feature-Rich and Highly Customisable to Fit Any Business Need

**Rating:** 5.0/5.0 stars

**Reviewed by:** Andriy L. | Snr. Director, Global Customer Success & Technical Services, Computer Software, Enterprise (> 1000 emp.)

**Reviewed Date:** April 06, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

Feature-rich and highly customisable, it fits any business need. we use it for customer support and sales.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

Intermittent lagging, and it takes a long time to refresh dashboards with more than 10 reports.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

Order-to-cash and customer support.

  ### 9. Powerful Dashboards and Real-Time Workflow Management with Salesforce Sales Cloud

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Renewables & Environment | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 26, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

Salesforce sales cloud is powerful is managing workflows and clients with its dashboard,reports. Real time data management is easier with Agentforce sales.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

Proper training required to use this.Too many features thus required proper training.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

Improves productivity as we are able to manage all data through single platform. Helps in managing workflows with automate approval and followups. Overall helping to achieve customer satisfaction and gain leads.

  ### 10. Easy CRM Management, But Some Limits Frustrate

**Rating:** 4.0/5.0 stars

**Reviewed by:** Aisha S. | SDR, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 05, 2025

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I like how easy it is to use Agentforce Sales (formerly Salesforce Sales Cloud). It hosts all the main information and serves as the source of truth for all the information we gather on prospects.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

So many rules and limits which cause issues that should be resolved quickly but aren’t

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

Agentforce Sales hosts all the main information and serves as the source of truth for the information we've gathered on prospects.

  ### 11. Insightful Reporting and Smart Automation Enhance Sales Cloud Experience

**Rating:** 4.5/5.0 stars

**Reviewed by:** Suhridi P. | C&I Engineer, Mid-Market (51-1000 emp.)

**Reviewed Date:** December 19, 2025

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I like sales cloud Reporting and Dashboard as this gives me more idea on the open opportunities. I also like the automation part as it automatically populates the some of the fields according to the conditions fulfilled.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

Sometimes it takes a lot of time because of the many automation in the backend, also its UI can be improved as it confuses the user.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

Sales cloud helps us refine the lead from our campaign. Also its sales pipeline let us know each step of the sales process which my company uses.

  ### 12. All-in-One Lead Management Platform with Superior Tracking

**Rating:** 4.0/5.0 stars

**Reviewed by:** Christian K. | Company Owner, Marketing and Advertising, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 06, 2025

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

This platform truly feels like a jack of all trades for lead and sales management. It offers a wide variety of tracking options, which I find to be much better than those available in other CRMs I have used.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

Initially, I found it a bit overwhelming, but after watching a few YouTube videos, it became much easier to use. There is a learning curve.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

This app is extremely useful, as it brings together three separate products I previously relied on. Editing information and advancing customers through different stages is straightforward and intuitive. Before, when I used Excel to track everything, I often lost data, but this app has solved that problem.

  ### 13. Easy to Use Format That Makes Connecting with Peers Simple

**Rating:** 5.0/5.0 stars

**Reviewed by:** Carri P. | Restaurant Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 29, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I like the easy to use format and the ability to connect with peers

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

App crashes are sometimes frequent and frustrating

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

Keeping track of sales

  ### 14. Comprehensive CRM Tool That Scales with Business

**Rating:** 5.0/5.0 stars

**Reviewed by:** Mitali V. | Senior Associate - Client Engagement | EU + ME + India, Consulting, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 19, 2025

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

The best part about Salesforce Sales Cloud is how it centralizes all customer and sales data in one place. I like that I can easily track leads, opportunities, and deals without switching between multiple tools. The dashboards and reports are very detailed, which helps in forecasting and tracking team performance. The automation features also save a lot of manual effort—like reminders for follow-ups and automated workflows. It really helps in keeping the sales process structured and organized.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

The main drawback of Salesforce Sales Cloud is that it can feel overwhelming at first. The interface has a lot of menus and options, which makes the learning curve steep for new users. Sometimes it takes multiple clicks to perform a simple task, and customizing reports can be a bit complicated without prior training. Also, the cost can add up quickly, especially for smaller teams who may not use all the advanced features.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

“Salesforce Sales Cloud is helping us streamline the entire sales process by keeping all customer information, leads, and opportunities in one place. Earlier, it was difficult to track who followed up with which client, but now everything is visible in the system. The reminders and task automation make sure no deal is missed because of a forgotten follow-up. Reporting and forecasting have also improved a lot, which helps management make better decisions and gives the sales team clarity on their targets. Overall, it saves time, improves collaboration, and increases accountability across the team.”

  ### 15. Powerful Sales Data Insights, but a Steep Learning Curve

**Rating:** 3.5/5.0 stars

**Reviewed by:** Tony C. | Enterprise (> 1000 emp.)

**Reviewed Date:** June 04, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

Connecting sales data to better understand customers and accounts across the purchasing stage.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

It can be very complicated and technical if you have never used complex CRM systems.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

Uncovering customer segments that can be used within sales and marketing to better target high value prospects

  ### 16. Effortless CRM Experience with Outstanding Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Bethany E. | Customer Retention Group , Small-Business (50 or fewer emp.)

**Reviewed Date:** December 16, 2025

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

Salesforce is the easiest to navigate CRM I have ever used. The pricing isn't ridiculous and the customer service and tech support always have my back when I need them the most! Not only that but integrating my current book of business was an ease with Sales Force! I Highly recommend.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

n/a I love everything about Salesforce vs other CRM's I have used.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

With Salesforce's easy integration, process tracking, and ai-driven insights salesforce is allowing me to worry about the selling and customer engagement while they help me track the rest.

  ### 17. Integral Tool for Our Sales Process

**Rating:** 5.0/5.0 stars

**Reviewed by:** Shaun V.

**Reviewed Date:** November 02, 2025

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I appreciate how Salesforce Sales Cloud seamlessly integrates various aspects of our sales process, such as logging calls, managing advisor profiles, creating client profiles, and tracking sales opportunities from inception to completion. This integration is invaluable to me and makes Salesforce Sales Cloud an indispensable tool in my daily work. I also find the software relatively easy to learn, thanks to the training provided at my workplace and the fact that it was well set up when I started using it. The ability to link the illustration software, DesignIt, directly with Salesforce enhances our workflow by allowing easy access and modification of client illustrations. Furthermore, the feature that stands out most is its ability to sync the entire sales process, ensuring nothing falls through the cracks. The cohesive structure and functionality make it an essential component of my work, and I would personally consider purchasing it if my company did not already provide it.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I would like to have more access to the scoring of my call logs. I think this may be more of an administrative function disability and not a Salesforce Sales Cloud specific issue.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

I find Salesforce Sales Cloud integral in organizing my sales process, from logging calls to coordinating financial advisors and clients. It streamlines creating profiles and integrating sales data, which enhances efficiency and connectivity across tasks.

  ### 18. Centralized, Customizable, and Rock-Solid Reliable Sales Cloud

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.)

**Reviewed Date:** March 04, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

It centralises the entire sales processes in one place. 
Highly customizable.
Very reliable system with absolutely zero downtime.
The reporting capability of Sales cloud is very impressive.
Improves forecast accuracy and supports better decision making

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

The learning curve is high.
No live chat support.
Admin heavy and complex to use for beginners.
Limited enhancements in analytics

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

It brings all our customer data together in one place. We don’t need to leave the SF ecosystem for pipeline, opportunity, account, or case management. It’s an omnichannel tool that supports real-time deal tracking.

  ### 19. Maximizing Salesforce Capabilities with Expert Customizations

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jenil V. | Employee, Information Technology and Services, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 12, 2024

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

The lead scoring, assignment, and nurturing features streamline the pipeline, ensuring that sales reps can focus on the most promising opportunities.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

Salesforce Sales Cloud can be expensive for smaller businesses or startups. The costs can add up quickly once you factor in additional features, customization, and integrations, which can make it less accessible for budget-conscious organizations.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

Inefficient Lead Management
Benefit: Streamlining lead management helps sales reps focus on higher-quality leads, which can improve conversion rates and shorten the sales cycle.

  ### 20. Transforms Sales Processes into a Revenue-Driving Powerhouse

**Rating:** 5.0/5.0 stars

**Reviewed by:** Charlene Y. | Customer Service Representative, Mid-Market (51-1000 emp.)

**Reviewed Date:** November 24, 2025

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

The core benefit of Salesforce Sales Cloud is that it transforms a chaotic, decentralized sales process into a standardized, automated, and insightful engine that drives revenue growth.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

The downsides of using Salesforce Sales Cloud are significant and often stem from its vast power and complexity. The least helpful aspect frequently cited is the High Total Cost of Ownership (TCO), which extends far beyond the initial licensing fees.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

Salesforce Sales Cloud is designed to solve the most critical, revenue-limiting business problems for sales organizations by transforming chaotic, manual, and disconnected processes into a unified, intelligent, and scalable system

  ### 21. AI-Powered Sales Workflows with Strong Automation and Forecasting

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 21, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

It blends AI directly into everyday sales workflows instead of feeling like a separate tool. The automation is strong, and the forecasting features are great as well.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

In my experience, it often requires significant customization and solid admin expertise before it runs smoothly.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

Agentforce Sales mainly solves the problem of disorganized and inefficient sales processes, especially when it comes to managing and keeping customer data organized.

  ### 22. Sales cloud customer quote rating

**Rating:** 4.0/5.0 stars

**Reviewed by:** Santosh . | Enterprise (> 1000 emp.)

**Reviewed Date:** October 15, 2025

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

Salesforce Sales Cloud offers powerful features like ¹
- *Customizability*: Tailor workflows, fields, reports, and dashboards to match your business process
- *Automation*: Save time with tools like Flows and Process Builder
- *Real-time Insights*: Make informed decisions with detailed reports and dashboards
- *Scalability*: Adapt to growing business needs with flexible solutions
- *Integration*: Seamlessly connect with other tools and platforms
- *Lead Management*: Track and manage leads effectively
- *360-degree Customer View*: Get a comprehensive understanding of customer interactions

Overall, Salesforce Sales Cloud streamlines sales processes, enhances productivity, and drives business growth.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

Standard quote and pricing does fit for all domain. For our use case, either we buy industry cloud or build custom options we're present

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

Quoting and rating

  ### 23. Powerful CRM with Steep Learning Curve

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User | Mid-Market (51-1000 emp.)

**Reviewed Date:** January 15, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I like how Salesforce Sales Cloud provides control and visibility over the sales process with everything connected, such as leads, accounts, opportunities, and activities, which helps in having the full context of a deal without needing to jump between tools. The customization and automation features stand out as they allow pipelines, fields, workflows, and approvals to be tailored to fit the sales team’s needs. Additionally, the reporting and dashboards turn complex sales data into clear, real-time insights. I also appreciate how well it scales, accommodating both small teams and larger, complex organizations, and adapts as processes mature. These aspects make it a powerful tool for sales alignment and focus.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

Even as a strong product, Salesforce Sales Cloud isn’t without its frustrations. The biggest drawback is complexity. It’s incredibly powerful, but that power comes with a steep learning curve, especially for new users or teams without a dedicated admin. Setup and customization can also be time-consuming. Getting workflows, reports, and dashboards just right often requires ongoing maintenance, and small changes can feel heavier than they should. Performance can occasionally lag as well, particularly in heavily customized orgs with lots of automation running in the background. Cost is another consideration. Licensing, add-ons, and advanced features can add up quickly, which may be overkill for smaller teams. Lastly, user experience could be more intuitive out of the box—without thoughtful configuration, it can feel cluttered and overwhelming rather than streamlined.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

Salesforce Sales Cloud organizes all sales data in one place, eliminating scattered information. It improves pipeline visibility and forecasting accuracy. Automation reduces wasted time on admin tasks, enhancing team accountability and alignment.

  ### 24. AI Agents That Automate Prospecting and Follow-Up

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 25, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

Instead of the salesforce agents using many hours to do research, prospecting and follow-up, Agentforce Sales uses IA agents to handle those automatically.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

It currently has a long learning curve that could time consuming and requires a dedicated admin.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

It helps sales rep to focus their time in actually selling and it helps with manual tasks. For example, updating records and loggin tasks.

  ### 25. Easy to Use and Secure—Helps Me Understand Customers Better

**Rating:** 5.0/5.0 stars

**Reviewed by:** Cindy F. | Manager of Technology, Development and Support, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 12, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

It’s easy to use, and the information feels safe, so I have a better understanding of the customer.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I don’t like that, for Colombia, there isn’t a telephone box.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

It helps me understand my customers better, and it allows our relationship to improve and sales to grow.

  ### 26. User-Friendly and Efficient for Documentation

**Rating:** 5.0/5.0 stars

**Reviewed by:** Heeral K. | Quality Associate, Enterprise (> 1000 emp.)

**Reviewed Date:** March 26, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I like that Agentforce Sales is user-friendly. As a reviewer, I appreciate being able to add comments and documents from my end, which is really helpful. Also, I find that the documents are easily retrievable during audits.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

The file upload size can be increased. Some user manual should be there on the website in form of file or video.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

I use Agentforce Sales for proper documentation post-events with doctors, adding comments, and retrieving documents easily during audits.

  ### 27. Seamless Order Updates and Effortless Email Integration

**Rating:** 5.0/5.0 stars

**Reviewed by:** Robin I. | Dispatcher, Mid-Market (51-1000 emp.)

**Reviewed Date:** December 14, 2025

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I work with a client that utilizes Salesforce and find it useful to update order status. The integration with email for new orders and being able to update existing orders is easy to navigate and understand.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

When clicking on the link in the new order email, it would be beneficial to have the app take me straight to the order instead of logging in then typing/pasting the work order in the search field.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

The advantages of using the dashboard help keep track of outstanding work orders, parts and technicians' work.

  ### 28. Keeps Multifunctional Teams Aligned Across Large Projects

**Rating:** 5.0/5.0 stars

**Reviewed by:** Peyton D. | Business Development Specialist, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 07, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I like being able to navigate large projects across my multifunctional teams, and it makes it easier to stay aligned as we work together.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I found that it wasn’t particularly user-friendly, and it had a noticeably steeper learning curve than we’re used to.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

Reps spend too much time on admin work and not enough time selling, so Agentforce Sales really helps eliminate that extra burden that can put dents in margins.

  ### 29. The Best CRM for Keeping Track of Leads

**Rating:** 5.0/5.0 stars

**Reviewed by:** Easton W. | Inside Sales Representative, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 27, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I like that it keeps track of my leads, and I think it’s the best CRM out there. I also think its easy to use. I've never had training on it but am able to use the software effortlessly. I use it everyday.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

Nothing in particular. I still think Salesforce is the leader for sales teams.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

I have over 700 accounts or customers that I need to keep track of. Salesforce Sales Cloud helps me manage them, set reminders for follow-ups, and stay on top of my most important tasks.

  ### 30. A very efficient way to organize your business through salesforce sales cloud.

**Rating:** 4.5/5.0 stars

**Reviewed by:** Kanishka  R. | Analyst, Mid-Market (51-1000 emp.)

**Reviewed Date:** September 22, 2025

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

Salesforce Sales Cloud brings together all customer and sales data in one place, which makes it much easier to manage the full sales cycle — from lead generation to deal closure. The biggest advantage is its 360-degree view of the customer, so sales teams can track interactions, opportunities, and account history without jumping across tools.

The platform is also very flexible and customizable. Page layouts, fields, automation, and reports can be tailored to match our exact sales process rather than forcing us into a rigid system. The automation features (workflows, process builder, flows) save a lot of time by removing manual follow-ups and ensuring consistency.

Another highlight is the robust reporting and dashboards — we get real-time visibility into pipeline, forecasts, and performance metrics, which helps managers make informed decisions quickly. And because it’s a cloud platform, it integrates well with other tools (like email, marketing automation, and service platforms) and works seamlessly on mobile.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

While powerful, Salesforce Sales Cloud can feel overwhelming for new users. The interface has a lot of options and menus, which makes the learning curve steep without proper training.

Customization is a double-edged sword — it’s great for flexibility, but it often requires experienced admins or developers to configure advanced automation, integrations, or reports. That can mean higher implementation and maintenance costs compared to simpler CRMs.

Another challenge is speed and usability: with large data volumes, reports and dashboards can take longer to load, and switching between records isn’t always as smooth as it could be. Finally, licensing and add-on costs can add up quickly, which makes it less budget-friendly for smaller teams.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

Before Salesforce, our sales data was scattered across spreadsheets, emails, and multiple tools, which made it difficult to track opportunities and forecast accurately. Sales Cloud centralizes all of that information, giving us a single source of truth for leads, contacts, accounts, and opportunities.

It has solved the problem of pipeline visibility — managers can now see real-time deal progress, spot bottlenecks, and forecast revenue with much higher accuracy. For individual sales reps, automation features like task reminders, follow-up notifications, and email integration ensure that no lead or opportunity falls through the cracks.

Collaboration between sales, marketing, and service teams has also improved since everyone works off the same platform. This has led to faster response times for customers and smoother handoffs between teams.

Overall, Salesforce Sales Cloud has helped us shorten our sales cycle, improve win rates, and make data-driven decisions, ultimately driving both efficiency and revenue growth.

  ### 31. Excellent platform to build on

**Rating:** 5.0/5.0 stars

**Reviewed by:** John R. | VP Product Management, Enterprise (> 1000 emp.)

**Reviewed Date:** October 16, 2025

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

As a Salesforce partner, we offer multiple products built on Salesforce.  The ability to quickly deliver new feature releases and products to market is excellent.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

The depth of configurability for our customers can create difficulties if customers are not well prepared to manage their installation.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

The products we deliver help hotel chains, stadiums and other event venues manage their above and on-property sales activities.  In addition, our solution manages meeting space at the hotel from contract to event delivery.  Being able to build objects quickly, and then rely on Salesforce's built in capabilities for reporting, workflow management (and all of the other Salesforce capabilities) allows Amadeus to focus on delivering the specific capabilities that hotels need and want.

  ### 32. Standardized Reporting with Clear Account Visibility

**Rating:** 4.0/5.0 stars

**Reviewed by:** Brian S. | Customer Service Representative, Mid-Market (51-1000 emp.)

**Reviewed Date:** June 03, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

Standardized account views and reporting, with clear visibility into account history and contacts.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

It requires a significant investment in customizing flows and dashboards so they fit the needs of each individual business.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

Data collection and reporting at scale across all B2B accounts.

  ### 33. Great for Tracking Leads, But Customization Can Be Confusing

**Rating:** 3.5/5.0 stars

**Reviewed by:** Melina V. | Business consultant, Mid-Market (51-1000 emp.)

**Reviewed Date:** January 09, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I like it because I am able to keep up with my leads and sales cycle/deals!

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

Salesforce is different based off the company I work with! this one I'm not a fan of because of the notes section. its kind of all over the place.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

its helping me stay on top of all of my prospects and leads. I handle over 500 accounts so this helps me organize them . Love using last activity date feature.

  ### 34. All Leads and Sales Data Organized in One Place—Now with AI Help

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 09, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

It allows to keep all leads, accounts and sales data in one place nicely organized and easy to use. Now also there is an AI part to help with what is needed.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

The user interface seems to look quite dated, but it has all the necessary features.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

It allows us to keep all the relevant data and info easily reachable. Important stuff cannot be missed if using Agentforce Sales.

  ### 35. Salesforce for everyone

**Rating:** 5.0/5.0 stars

**Reviewed by:** Marvin B. | Junior Partner Support Specialist, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 11, 2025

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

What I like best about Salesforce Sales Cloud is its powerful and comprehensive set of tools that streamline the entire sales process. It covers everything from lead and contact management to opportunity tracking and forecasting, all integrated within a single platform. This all-in-one solution reduces the need to switch between multiple tools, making it easier for sales teams to stay focused and efficient.

The centralized nature of Salesforce Sales Cloud helps sales teams stay organized by providing real-time updates on progress and performance. It also fosters better collaboration among team members, allowing them to share insights, track activities, and coordinate efforts seamlessly. This improves overall productivity and helps drive more effective sales outcomes.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

Salesforce Sales Cloud can be expensive, especially for small to mid-sized businesses. The pricing typically depends on the number of users and the specific features required, which can quickly add up as the team grows or needs become more complex. This makes it a significant investment that may be challenging for businesses with limited budgets.

In addition to the subscription costs, some advanced customizations or integrations often require the help of specialized consultants or developers. Hiring outside experts to tailor the platform to specific business needs can further increase the overall expenses. For companies without in-house technical resources, this can make implementing and maintaining Salesforce Sales Cloud more costly and time-consuming.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

Salesforce Sales Cloud solves the problem of managing complex sales processes by providing a centralized platform where all customer data, leads, opportunities, and communications are organized and accessible in real time. This helps sales teams avoid scattered information across multiple tools and spreadsheets, reducing errors and improving efficiency. By automating routine tasks like data entry, follow-ups, and forecasting, it allows salespeople to focus more on building relationships and closing deals.

The benefits I’ve seen include improved visibility into the entire sales pipeline, enabling better decision-making and more accurate forecasting. With easy access to customer insights and collaboration tools, the team can work together seamlessly, respond faster to opportunities, and personalize their approach. Overall, Salesforce Sales Cloud has helped increase productivity, streamline workflows, and drive higher sales performance.

  ### 36. Love the Core, Hate the Flash

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.)

**Reviewed Date:** September 19, 2024

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I like that it's popular across industries, even in companies that don't require such a complex system.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I dislike that support agents don't provide a root cause of issues we encounter. I do wish that Salesforce spent more time sharing and teaching about how to modernize legacy implementations. Every new release feels half baked and done to appease stockholders not users.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

Sales Cloud provides a home base for the sales reps. All their work begins and ends in Salesforce

  ### 37. TheBlackDataGuy

**Rating:** 0.0/5.0 stars

**Reviewed by:** kwesi M. | Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 28, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

the outlook integration is great and affordable

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

it is impossible to figure out and doing simple tasks like sending an email are convoluted or horrible

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

the documentation is terrible and this Agent Force is nonsense and useless

  ### 38. Highly Customizable Reporting, Needs Modern UI

**Rating:** 4.5/5.0 stars

**Reviewed by:** Tanner S. | Account Executive, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 12, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I like the ability to customize reports and use filters to identify exactly what I'm looking for. These features allow me to make targeted lists based on specific marketing campaigns or promotions that our company is running so that I can identify likely prospects who are in a buying stage.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I wish the user interface looked a little bit more modern.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

Salesforce Sales Cloud lets me easily view all accounts, prospects, their activities, past opportunities, and existing customers, making my job easier.

  ### 39. Game-Changing Pipeline and Lead Organization with Seamless Integrations

**Rating:** 4.0/5.0 stars

**Reviewed by:** Joshua S. | Realtor, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 21, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

Organization of pipeline and leads is a gamechanger. Integrated well with email and other systems. AI and intelligence system is an easy kickstart.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

Prefer a more refined AI system for prospecting. Tends to be overly wordy and not adaptive to your personal style.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

The system solves for me the risk of letting clientele slip through the cracks and outreach missing important insights.

  ### 40. Salesforce Maps: Where Efficiency meets Sales Success

**Rating:** 4.0/5.0 stars

**Reviewed by:** Ayush S. | Technical Support Engineer, Small-Business (50 or fewer emp.)

**Reviewed Date:** September 19, 2025

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

It is easy to use with tons of features. It easy visualizes the account and and leads. It provides seamless Integration with salesforce CRM to ensure real time data Updates. Our software is compatible with Salesforce CRM and we use to integrate our users with their Salesforce User. It is easy to Implement. It handles by our customer support team. Able to tract the route of the customer.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

Limited Customization options and initial setup configuration is complex if someone do it first time.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

It is useful in many cases but in my case our customer using salesforce maps as a salesforce CRM. It is easy to see where customer are on maps and territory planning is more organised we use this with salesforce CRM which makes it easy to use.

  ### 41. Easy Mobile Task Tracking and Account Updates

**Rating:** 5.0/5.0 stars

**Reviewed by:** Brian C. | Major Market Sales Executive, Enterprise (> 1000 emp.)

**Reviewed Date:** March 20, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I enjoy having the ability to track tasks and update account information from my cell phone via the app.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I would like more access to update accounts that are not in my name.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

Salesforce allows me to be more organized.

  ### 42. Pipeline Management That Builds a Complete Sales Process

**Rating:** 4.0/5.0 stars

**Reviewed by:** Crystal H. | Project Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 02, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

The pipeline management because it helps build the entire sales process.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

Sometimes it requires you to put in too much information that can seem exhausting.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

I no longer work with it, but it helped when being able to convert the leads.

  ### 43. Streamlined Team Access, Steep Learning Curve

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.)

**Reviewed Date:** June 07, 2023

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I like that it allows for streamlined team access to be able to manage accounts together. And it allows for surfacing data insights through clear metrics that are standardized across our teams and processes.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

The learning curve is high for those that are not technical.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

I use Agentforce Sales for managing the life cycle from marketing through to account managment. It streamlines team access for joint account management and surfaces data insights with standardized metrics across teams.

  ### 44. Powerful, User-Friendly CRM That Supercharges Sales

**Rating:** 5.0/5.0 stars

**Reviewed by:** Nitesh S. | Senior BDE | Expert in Lead Generation, Client Relations & Revenue Growth, Mid-Market (51-1000 emp.)

**Reviewed Date:** November 21, 2025

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

Salesforce Sales Cloud is a powerful, user-friendly CRM that centralizes the entire sales process, offers great automation, and gives clear visibility into leads, opportunities and forecasts making selling faster and more organized

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

It’s powerful, but the downside is its complexity and learning curve. Customizing reports and automations isn’t always straightforward and sometimes it feels heavier than it needs to be.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

Salesforce Sales Cloud solves the problem of scattered customer data, manual follow-ups, and lack of visibility in the pipeline. It brings everything into one place leads, accounts, activities, opportunities so I can work faster and make better decisions

  ### 45. Streamlines Task Completion and Team Communication

**Rating:** 5.0/5.0 stars

**Reviewed by:** Meyahna C. | Analytic Case Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** April 07, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I can not only complete tasks for the job I’m to complete but I can communicate to other team members when those tasks are completed.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I can’t find anything that I dislike about the application.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

It created a space where more than one need can be met. Tasks can be completed and everyone involved can be updated within the same timeframe

  ### 46. A Daily Go-To for Sales Tasks

**Rating:** 4.5/5.0 stars

**Reviewed by:** Michelle M. | Credit Collections Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** April 07, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

Any aspect of sales-related task for daliy use

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I think the overview shouldn't be limited to responsibilities.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

When one of our ERPs isn't updated, I can always count on Salesforce

  ### 47. Empowers Collaboration, Needs Better Query Limits

**Rating:** 5.0/5.0 stars

**Reviewed by:** Brad C. | Director of Product and Engineering, Mid-Market (51-1000 emp.)

**Reviewed Date:** December 09, 2025

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I really like how easy it is to create reports and dashboards to generate insights for other executives on my team as well as individual contributors. Also, I've been really enjoying using AgentForce to create various agents that take care of some of our routine actions.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I think Salesforce tries to do too much within the infrastructure, and where we really run into issues is the SQL query limits. It would be nice if we could expand that beyond 50,001 line rows and really enable larger querying capabilities.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

I use Salesforce Sales Cloud to manage my opportunities and accounts, ensuring follow-ups with customers and keeping everyone updated. It helps gather information collaboratively, track support cases, use Chatter for status updates, and provide real-time updates to customers.

  ### 48. Dependable CRM with Room for Improved Support Speed

**Rating:** 4.5/5.0 stars

**Reviewed by:** Jayesh  C. | Support, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 21, 2025

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I have been using Salesforce Sales Cloud for sixteen years as our CRM, and it has incredibly supported our customer information management. I appreciate the smooth installation and onboarding experience, which was excellently supported by Salesforce. The onboarding process stands out as one of the best. Additionally, Salesforce Sales Cloud effectively addresses our data management challenges by providing quick access and a unified platform for emails, law cases, contracts, and logging other relevant information, centralizing everything efficiently. The integration capabilities with Zoom significantly add to its convenience, making the entire experience more efficient and streamlined for communication. I'm happy with the overall Salesforce experience, which reflects positively in considering repurchasing and recommending the product.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

The customer support service is slow, taking up to four days to resolve issues. This delays critical resolution processes. Would appreciate better pricing or discounts, which would make the service more appealing and justify continued use. believe there's room for improvement in service retention that could enhance the overall experience.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

I find Salesforce Sales Cloud solves data management issues, provides quick data accessibility, and serves as a unified platform for emails, law cases, and contracts. It offers convenience through Zoom integration and enhances communication, helping our organization streamline processes effectively.

  ### 49. Scalable and intuitive platform with great visibility for management

**Rating:** 4.5/5.0 stars

**Reviewed by:** Elmer R. | Enterprise (> 1000 emp.)

**Reviewed Date:** June 03, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

The platform is scalable and intuitive for the user, and also offers good visibility for management.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I currently don't have a challenge that has made me dislike it.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

The limited visibility we had of our sales funnel

  ### 50. Easy to Use with All the Lead Info I Need

**Rating:** 5.0/5.0 stars

**Reviewed by:** Abhishek S. | Senior Inside Sales Representative, Enterprise (> 1000 emp.)

**Reviewed Date:** March 11, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

The ease of use and availability of all the lead info I require easily.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

It can be slow sometimes. Dont have the ability to generate reports or personalised filters.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

All my leads in one place, and their status. Integration with Clari also helps.


## Agentforce Sales (formerly Salesforce Sales Cloud) Discussions
  - [What are the features of CRM software?](https://www.g2.com/discussions/salesforce-sales-cloud-what-are-the-features-of-crm-software) - 8 comments, 2 upvotes
  - [How do you manage high volume of duplicated data?](https://www.g2.com/discussions/how-do-you-manage-high-volume-of-duplicated-data) - 3 comments, 2 upvotes
  - [How are other organizations utilizing SFDC for application of price uplift annually in their Renewal Contracts, both for 12 month and multi-year arrangements?](https://www.g2.com/discussions/how-are-other-organizations-utilizing-sfdc-for-application-of-price-uplift-annually-in-their-renewal-contracts-both-for-12-month-and-multi-year-arrangements) - 1 comment, 2 upvotes
  - [When do you need a CRM?](https://www.g2.com/discussions/31049-when-do-you-need-a-crm) - 11 comments, 3 upvotes
  - [How do I merge two contacts in the same account on on main screen if that's possible?](https://www.g2.com/discussions/15673-how-do-i-merge-two-contacts-in-the-same-account-on-on-main-screen-if-that-s-possible) - 6 comments, 2 upvotes

- [View Agentforce Sales (formerly Salesforce Sales Cloud) pricing details and edition comparison](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews?page=10&section=pricing&secure%5Bexpires_at%5D=2026-06-14+09%3A10%3A59+-0500&secure%5Bsession_id%5D=0f6630f8-6edc-4d03-85ae-ad2b18621222&secure%5Btoken%5D=1d1d506dd28b434ad202ca52cb8204024e2707664e97525ce20f115a19d1426f&format=llm_user)
## Agentforce Sales (formerly Salesforce Sales Cloud) Integrations
  - [6sense Revenue Marketing](https://www.g2.com/products/6sense-revenue-marketing/reviews)
  - [6sense Sales Intelligence](https://www.g2.com/products/6sense-sales/reviews)
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  - [Adyen Payments](https://www.g2.com/products/adyen-payments/reviews)
  - [AgencyZoom](https://www.g2.com/products/vertafore-agencyzoom/reviews)
  - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)
  - [Agentforce Financial Services (formerly Salesforce Financial Services Cloud)](https://www.g2.com/products/agentforce-financial-services-formerly-salesforce-financial-services-cloud/reviews)
  - [Agentforce Marketing (formerly Salesforce Marketing Cloud)](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews)
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  - [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews)
  - [Amazon Web Services AI](https://www.g2.com/products/amazon-web-services-ai/reviews)
  - [Ambition](https://www.g2.com/products/ambition/reviews)
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  - [Arduino IDE](https://www.g2.com/products/arduino-ide/reviews)
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  - [Avaya Unified Communications](https://www.g2.com/products/avaya-unified-communications/reviews)
  - [Avochato](https://www.g2.com/products/avochato/reviews)
  - [AWS Cloud9](https://www.g2.com/products/aws-cloud9/reviews)
  - [AWS Cloud Development Kit (AWS CDK)](https://www.g2.com/products/aws-cloud-development-kit-aws-cdk/reviews)
  - [Axcient x360Cloud](https://www.g2.com/products/axcient-x360cloud/reviews)
  - [Axcient x360Recover](https://www.g2.com/products/axcient-x360recover/reviews)
  - [Axcient x360Sync](https://www.g2.com/products/axcient-x360sync/reviews)
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  - [CallHippo AI Voice Agent](https://www.g2.com/products/callhippo-ai-voice-agent/reviews)
  - [Catalyst](https://www.g2.com/products/totango-catalyst/reviews)
  - [Certinia PS Cloud](https://www.g2.com/products/certinia-ps-cloud/reviews)
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  - [ChurnZero](https://www.g2.com/products/churnzero/reviews)
  - [Cirrus Insight](https://www.g2.com/products/cirrus-insight/reviews)
  - [Clari](https://www.g2.com/products/clari/reviews)
  - [Clay](https://www.g2.com/products/clay-com-clay/reviews)
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  - [Cognism](https://www.g2.com/products/cognism/reviews)
  - [Conga CLM](https://www.g2.com/products/conga-conga-clm/reviews)
  - [Conga Composer](https://www.g2.com/products/conga-composer/reviews)
  - [CONQUER](https://www.g2.com/products/conquer/reviews)
  - [Copado DevOps](https://www.g2.com/products/copado-devops/reviews)
  - [Creditsafe](https://www.g2.com/products/creditsafe/reviews)
  - [Cvent Webinar](https://www.g2.com/products/cvent-webinar/reviews)
  - [Databricks](https://www.g2.com/products/databricks/reviews)
  - [DealHub](https://www.g2.com/products/dealhub/reviews)
  - [Delighted](https://www.g2.com/products/delighted/reviews)
  - [Descartes MacroPoint](https://www.g2.com/products/descartes-macropoint/reviews)
  - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews)
  - [DocEx](https://www.g2.com/products/docex/reviews)
  - [Docusign](https://www.g2.com/products/docusign/reviews)
  - [Dreamdata](https://www.g2.com/products/dreamdata/reviews)
  - [Dropbox Sign (formerly HelloSign)](https://www.g2.com/products/dropbox-sign-formerly-hellosign/reviews)
  - [Ease](https://www.g2.com/products/employee-navigator-ease/reviews)
  - [Elate](https://www.g2.com/products/elate/reviews)
  - [Employee Navigator](https://www.g2.com/products/employee-navigator/reviews)
  - [Esri ArcGIS](https://www.g2.com/products/esri-arcgis/reviews)
  - [Eventbrite](https://www.g2.com/products/eventbrite/reviews)
  - [Expensify](https://www.g2.com/products/expensify/reviews)
  - [Fin](https://www.g2.com/products/fin/reviews)
  - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews)
  - [Formstack Forms](https://www.g2.com/products/formstack-forms/reviews)
  - [Freshdesk](https://www.g2.com/products/freshdesk/reviews)
  - [Freshdesk and Freshservice](https://www.g2.com/products/freshdesk-and-freshservice/reviews)
  - [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews)
  - [Gallabox](https://www.g2.com/products/gallabox/reviews)
  - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews)
  - [Genysis](https://www.g2.com/products/genysis/reviews)
  - [GeoSTORM](https://www.g2.com/products/geostorm/reviews)
  - [GitHub](https://www.g2.com/products/github/reviews)
  - [GoGuardian Admin](https://www.g2.com/products/goguardian-admin/reviews)
  - [Gong](https://www.g2.com/products/gong/reviews)
  - [Google Ads](https://www.g2.com/products/google-ads/reviews)
  - [Google Analytics for G Suite](https://www.g2.com/products/google-analytics-for-g-suite/reviews)
  - [Google Cloud BigQuery](https://www.g2.com/products/google-cloud-bigquery/reviews)
  - [Google Workspace](https://www.g2.com/products/google-workspace/reviews)
  - [Great Question](https://www.g2.com/products/great-question/reviews)
  - [Greenhouse](https://www.g2.com/products/greenhouse/reviews)
  - [GTM Studio - Powered by ZoomInfo](https://www.g2.com/products/gtm-studio-powered-by-zoominfo/reviews)
  - [GTM Workspace - Powered by ZoomInfo](https://www.g2.com/products/gtm-workspace-powered-by-zoominfo/reviews)
  - [Harver](https://www.g2.com/products/harver/reviews)
  - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews)
  - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews)
  - [IBM Db2](https://www.g2.com/products/ibm-db2/reviews)
  - [IDfy](https://www.g2.com/products/idfy/reviews)
  - [Inspire Planner](https://www.g2.com/products/inspire-planner/reviews)
  - [intalk.io](https://www.g2.com/products/intalk-io/reviews)
  - [Intelligent WorkFlow](https://www.g2.com/products/intelligent-workflow/reviews)
  - [Intuit Mailchimp All-in-One Marketing Platform](https://www.g2.com/products/intuit-mailchimp-all-in-one-marketing-platform/reviews)
  - [Intuit Mailchimp Email Marketing](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews)
  - [Ironclad](https://www.g2.com/products/ironclad/reviews)
  - [Jira](https://www.g2.com/products/jira/reviews)
  - [Jira Cloud for Sheets](https://www.g2.com/products/jira-cloud-for-sheets/reviews)
  - [Jira Product Discovery](https://www.g2.com/products/jira-product-discovery/reviews)
  - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews)
  - [Jotform](https://www.g2.com/products/jotform/reviews)
  - [Kiwi for Gmail](https://www.g2.com/products/kiwi-for-gmail-kiwi-for-gmail/reviews)
  - [LARA](https://www.g2.com/products/neura-robotics-lara/reviews)
  - [LeadSquared Sales CRM](https://www.g2.com/products/leadsquared-sales-crm/reviews)
  - [lemlist](https://www.g2.com/products/lemlist/reviews)
  - [LinkedIn Job Search](https://www.g2.com/products/linkedin-job-search/reviews)
  - [LinkedIn Marketing Solutions](https://www.g2.com/products/linkedin-marketing-solutions/reviews)
  - [LinkedIn Sales Navigator](https://www.g2.com/products/linkedin-sales-navigator/reviews)
  - [LinkSquares](https://www.g2.com/products/linksquares/reviews)
  - [Loopio](https://www.g2.com/products/loopio/reviews)
  - [Lusha](https://www.g2.com/products/lusha/reviews)
  - [Make](https://www.g2.com/products/integromat-by-celonis-make/reviews)
  - [Market Inside](https://www.g2.com/products/market-inside/reviews)
  - [Marketo-Based Systems for Growth-Driven Marketing & Sales Teams](https://www.g2.com/products/marketo-based-systems-for-growth-driven-marketing-sales-teams/reviews)
  - [MCUBE Autodialer](https://www.g2.com/products/mcube-autodialer/reviews)
  - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews)
  - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews)
  - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews)
  - [Microsoft Power Automate](https://www.g2.com/products/microsoft-power-automate/reviews)
  - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews)
  - [Microsoft PowerPoint](https://www.g2.com/products/microsoft-powerpoint/reviews)
  - [Microsoft SharePoint](https://www.g2.com/products/microsoft-sharepoint/reviews)
  - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews)
  - [Mindtickle](https://www.g2.com/products/mindtickle/reviews)
  - [Mission Control](https://www.g2.com/products/mission-control/reviews)
  - [Momentum](https://www.g2.com/products/momentum-momentum/reviews)
  - [MuleSoft Anypoint Platform](https://www.g2.com/products/mulesoft-anypoint-platform/reviews)
  - [n8n](https://www.g2.com/products/n8n/reviews)
  - [Natterbox](https://www.g2.com/products/natterbox/reviews)
  - [NetSuite](https://www.g2.com/products/netsuite/reviews)
  - [NexGen FMS](https://www.g2.com/products/nexgen-fms/reviews)
  - [Nintex](https://www.g2.com/products/nintex-nintex/reviews)
  - [Nooks](https://www.g2.com/products/nooks/reviews)
  - [Objectivity/DB](https://www.g2.com/products/objectivity-db/reviews)
  - [Okta](https://www.g2.com/products/okta/reviews)
  - [Oracle CPQ](https://www.g2.com/products/oracle-cpq/reviews)
  - [Oracle Database](https://www.g2.com/products/oracle-database/reviews)
  - [Oracle EBS Financials](https://www.g2.com/products/oracle-ebs-financials/reviews)
  - [Oracle E-Business Suite](https://www.g2.com/products/oracle-e-business-suite/reviews)
  - [Oracle Financial Reporting Compliance Cloud](https://www.g2.com/products/oracle-financial-reporting-compliance-cloud/reviews)
  - [Oracle PeopleSoft](https://www.g2.com/products/oracle-peoplesoft/reviews)
  - [Outreach](https://www.g2.com/products/outreach/reviews)
  - [PandaDoc](https://www.g2.com/products/pandadoc/reviews)
  - [Pardot (by Salesforce)](https://www.g2.com/products/pardot-by-salesforce/reviews)
  - [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews)
  - [PerfectQuote](https://www.g2.com/products/perfectquote/reviews)
  - [Planhat](https://www.g2.com/products/planhat/reviews)
  - [Postman](https://www.g2.com/products/postman/reviews)
  - [Procore](https://www.g2.com/products/procore/reviews)
  - [Qualified](https://www.g2.com/products/qualified/reviews)
  - [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews)
  - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews)
  - [QuotaPath](https://www.g2.com/products/quotapath/reviews)
  - [Rattle](https://www.g2.com/products/rattle/reviews)
  - [Reachdesk](https://www.g2.com/products/reachdesk/reviews)
  - [Recurly](https://www.g2.com/products/recurly/reviews)
  - [Responsive, formerly RFPIO](https://www.g2.com/products/responsive-formerly-rfpio/reviews)
  - [RevolutionParts](https://www.g2.com/products/revolutionparts-revolutionparts/reviews)
  - [Ricochet360](https://www.g2.com/products/speed-to-contact-llc-ricochet360/reviews)
  - [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews)
  - [Rippling](https://www.g2.com/products/rippling/reviews)
  - [Rippling IT](https://www.g2.com/products/rippling-it/reviews)
  - [Sage Intacct](https://www.g2.com/products/sage-intacct/reviews)
  - [Salesforce CRM Analytics (formerly Tableau CRM)](https://www.g2.com/products/salesforce-crm-analytics-formerly-tableau-crm/reviews)
  - [Salesforce Data 360 (formerly Data Cloud)](https://www.g2.com/products/salesforce-data-360-formerly-data-cloud/reviews)
  - [Salesforce Marketing Cloud Account Engagement](https://www.g2.com/products/salesforce-marketing-cloud-account-engagement/reviews)
  - [Salesforce Marketing Cloud Intelligence (formerly Datorama)](https://www.g2.com/products/salesforce-marketing-cloud-intelligence-formerly-datorama/reviews)
  - [Salesforce Spiff](https://www.g2.com/products/salesforce-spiff/reviews)
  - [SalesIntel](https://www.g2.com/products/salesintel/reviews)
  - [Salesloft](https://www.g2.com/products/salesloft/reviews)
  - [Salestrail](https://www.g2.com/products/salestrail/reviews)
  - [Samsara](https://www.g2.com/products/samsara/reviews)
  - [SAP Business One](https://www.g2.com/products/sap-business-one/reviews)
  - [SAP Cloud ERP (SAP S/4HANA Cloud)](https://www.g2.com/products/sap-cloud-erp-sap-s-4hana-cloud/reviews)
  - [SAP Concur](https://www.g2.com/products/sap-concur/reviews)
  - [SAP Engagement Cloud (formerly SAP Emarsys)](https://www.g2.com/products/sap-engagement-cloud-formerly-sap-emarsys/reviews)
  - [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews)
  - [Seamless (formally Seamless.AI)](https://www.g2.com/products/seamless-formally-seamless-ai/reviews)
  - [Seismic Enablement Cloud](https://www.g2.com/products/seismic-enablement-cloud/reviews)
  - [ServiceMax](https://www.g2.com/products/ptc-servicemax/reviews)
  - [Shopify](https://www.g2.com/products/shopify/reviews)
  - [Slack](https://www.g2.com/products/slack/reviews)
  - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews)
  - [Slack Integration+ for Jira](https://www.g2.com/products/slack-integration-for-jira/reviews)
  - [SnapLogic Intelligent Integration Platform (IIP)](https://www.g2.com/products/snaplogic-intelligent-integration-platform-iip/reviews)
  - [Snowflake](https://www.g2.com/products/snowflake/reviews)
  - [Softphone.Pro](https://www.g2.com/products/softphone-pro/reviews)
  - [Spiff](https://www.g2.com/products/spiff-2025-09-29/reviews)
  - [Streamline](https://www.g2.com/products/gmdh-streamline/reviews)
  - [SurveyVista](https://www.g2.com/products/surveyvista/reviews)
  - [Tableau](https://www.g2.com/products/tableau/reviews)
  - [Talkdesk](https://www.g2.com/products/talkdesk/reviews)
  - [Totango](https://www.g2.com/products/totango/reviews)
  - [Trailhead](https://www.g2.com/products/trailhead/reviews)
  - [Twilio](https://www.g2.com/products/twilio/reviews)
  - [Veeva CRM](https://www.g2.com/products/veeva-crm/reviews)
  - [Verint Workforce Management](https://www.g2.com/products/verint-workforce-management/reviews)
  - [Visual Studio Code](https://www.g2.com/products/visual-studio-code/reviews)
  - [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews)
  - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews)
  - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews)
  - [Workday Compensation](https://www.g2.com/products/workday-compensation/reviews)
  - [Xactly](https://www.g2.com/products/xactly/reviews)
  - [Yotpo](https://www.g2.com/products/yotpo/reviews)
  - [Zapier](https://www.g2.com/products/zapier/reviews)
  - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)
  - [Zillow](https://www.g2.com/products/zillow/reviews)
  - [Zillow Premier Agent](https://www.g2.com/products/zillow-premier-agent/reviews)
  - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews)
  - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews)
  - [Zuora](https://www.g2.com/products/zuora-zuora/reviews)

## Agentforce Sales (formerly Salesforce Sales Cloud) Features
**Sales Force Automation**
- Contact & Account Management
- Partner Relationship Mgmt. (PRM)
- Opportunity & Pipeline Mgmt.
- Task / Activity Management
- Territory & Quota Management
- Desktop Integration
- Product & Price List Management
- Quote & Order Management
- Customer Contract Management

**Reports**
- Reports Interface
- Steps to Answer
- Graphs and Charts
- Score Cards
- Dashboards

**Marketing Automation**
- Email Marketing
- Campaign Management
- Lead Management
- Marketing ROI Analytics

**Cartography**
- Map Design
- Vector Mapping 
- Data Visualization
- Overlaying

**Lead Generation**
- Lead Builder
- CRM Integration
- Marketing Automation Integration
- Social Media Integration
- Data Import & Export Tools

**Lead Facilitation**
- Customer-facing Chatbot
- Lead Qualification
- Lead Follow-up
- Meeting Scheduling 

**Integrated Workflows**
- Task Management
- Email Tracking/Automation
- Calls and Voice
- Other Outreach Options 
- CRM Integration
- Calendar
- Shared Records

**Call Analytics**
- Call Recording
- Machine Learning
- Call Analysis
- Lead Qualification

**Revenue Sourcing and Forecasting**
- Revenue History
- Pipeline Management
- Dashboard Analytics
- Multi-Device Data Visualization
- Data Segmentation
- Predictive Forecasting
- Revenue Operations Cadence

**Territory Mapping**
- Custom Territory Mapping
- Strategic Selling
- Automatic Rep Assignment

**Integrations**
- MS Teams Integration
- Email Integration
- Zoom Integration
- Google Meet Integration
- Salesforce Integration

**Sales Performance Features - Sales Planning**
- Account Scoring
- Revenue Planning
- Account Segmentation
- Sales Performance
- Sales Forecasting
- Integrations
- Scenario Modeling

**Agentic AI - Lead Scoring**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Decision Making

**Agentic AI - Sales Performance Management**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Agentic AI - Email Tracking**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Agentic AI - Sales Analytics**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance

**Agentic AI - Outbound Call Tracking**
- Autonomous Task Execution
- Natural Language Interaction

**Agentic AI - Sales Coaching**
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Decision Making

**Agentic AI - Sales Enablement**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Agentic AI - Revenue AI Platforms**
- Natural Language Interaction
- Proactive Assistance
- Autonomous Task Execution
- Cross-system Integration
- Decision Making
- Adaptive Learning

**Customer Support**
- Case Management
- Customer Support Portal
- Knowledge Base
- Call Center Features
- Support Analytics

**Data Sourcing**
- Data Sourcing
- Exporting & Sharing Data
- Multi-Device Data Visualization
- Interactive Dashboards
- Data Segmentation

**Content Management**
- Content Import
- Content Creation
- Templates
- Advanced Search
- Content Storage

**Training**
- Knowledge Base
- Coaching Materials
- Playbook Creation
- Video Record

**Attribution**
- Lead Opportunity
- Lead Assignment
- Pipeline Acceleration

**Calling**
- Record Calls
- Generate Location
- Call Types
- Click-to-Call
- Auto Dialer

**Analytics**
- Open Rates
- Link Activity
- Attachment Activity

**Incentives**
- Badges
- Triggers
- Commission Calculator
- Leaderboards

**Analysis**
- Predictive Analysis
- Distance Analysis 
- Spatial Analysis
- Data Stream

**Organization**
- Opportunity and Pipeline Management 
- Data Entry
- Integrations / APIs

**Repeatability and Reportability**
- Content Management
- Workflow Management
- Workflow Performance
- Sales Coaching and Insights
- Gamification

**Artificial Intelligence - Conversation Intelligence**
- Customer Scoring
- Speech-to-Text
- Sentiment Analysis

**CRM Data Enrichment**
- Calendar Sync
- Email Activity Capture
- Conversation Intelligence
- Marketing Leads
- Contact Capture

**Route Planning**
- Lead Priority
- Optimized Sales Routes
- Map Directions

**Branding & Customizatio**
- Custom Booking Page
- Personalized Links
- Personalized Web Embed

**Territory Management - Sales Planning**
- Territory Management
- Territory Planning

**Platform - Revenue AI Platforms**
- Conversation Intelligence
- Predictive Forecasting
- CRM Data Enrichment
- Actionable Insights
- Risk Flagging
- Workflow Orchestration
- Sales Coaching
- Pipeline & Deal Management
- Customer Data Capture

**Reporting & Analytics**
- Reporting
- Dashboards
- Forecasting

**Predictive Analytics**
- Lead Scoring
- Opportunity Scoring
- Risk Analysis
- Live Forecasting

**Analytics**
- Reporting
- Alerts
- Account-Based Engagement
- Content Utilization

**Feedback**
- Review
- Scorecard
- Coaching Card
- Leaderboard
- Real-Time Updates
- Notifications
- Competition

**Discovery**
- Lead Management
- Scoring/Ranking
- Lead Context

**Contacts**
- Personalization
- Information Locater
- Record Prospect Data

**Customizations**
- Email Platform Integration
- Email Scheduling
- Notifications
- Email Categorization
- Templates

**Personalization**
- Profiles
- Custom Reports
- Dashboards
- Goal Setting

**Reporting**
- Data Transformation
- WYSIWYG Design
- API Integrations

**Performance Analysis**
- Coaching 
- Peformance Tracking

**AI and Automation**
- Lead Prioritization
- Lead Scoring
- Best Time of Day Scheduling
- Buyer Intelligence
- Machine Learning

**Account Management**
- Nonengaged Accounts
- Account optimization
- Historical Patterns
- Rep Performance
- Account Engagement
- Historical Win/Loss Patterns

**Sales Performance Management**
- Gamification
- Performance Dashboards
- Sales Rep Tracker

**Automatic Rules & Configurations**
- Set Working Hours
- Automatic Updates
- Buffer Times

**Generative AI**
- AI Text Summarization

**Generative AI**
- AI Text Generation

**Quota & Capacity Management - Sales Planning**
- Quota Management
- Capacity Management
- Quota Planning

**Mobile & Social**
- Social Collaboration Features
- Social Network Integration
- Mobile User Support

**Sales Management**
- Live Pipeline Management
- Sales Gamification
- Account-Based Analytics
- Activity Tracking

**Management**
- Conversion Viability
- Workflow

**Insights**
- Notes
- Daily Summary
- Automated Voicemails
- Automated Emails
- Sorts Prospects
- Automated Note Taking

**Administrative**
- Integration
- Employee Structure
- Behavior Monitoring

**Sales Analysis**
- ROI Forecasting 
- Sales Forecasting 

**Presentation and Forms**
- Video and Interactive Media
- Digital Contracts
- E-signature

**Generative AI**
- AI Text Summarization

**Generative AI**
- AI Text Generation

**Agentic AI - Revenue Operations & Intelligence (RO&I)**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance
- Decision Making

**Agentic AI - Sales Planning**
- Autonomous Task Execution
- Multi-step Planning

**Agentic AI - Conversation Intelligence**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Agentic AI - Business Scheduling**
- Autonomous Task Execution
- Multi-step Planning

**Platform**
- Customization
- Workflow Capability
- User, Role, and Access Management
- Internationalization
- Sandbox / Test Environments
- Document & Content Mgmt.
- Performance and Reliability
- Output Document Generation

**Self Service **
- Calculated Fields
- Data Column Filtering
- Data Discovery
- Search
- Collaboration / Workflow
- Automodeling

**Platform**
- Data Synchronization
- Analysis

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Sales Engagement**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Learning Management - Sales Enablement**
- Sales Training 
- Sales Coaching
- Sales Onboarding

**Integration**
- Data Import & Export Tools
- Integration APIs
- Breadth of Partner Applications

**Advanced Analytics**
- Predictive Analytics
- Data Visualization
- Big Data Services

**Agentic AI - AI Sales Assistant**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Revenue Enablement - Sales Enablement**
- Cross-Functional Alignment
- AI and Automation
- End-to-End Customer Journey Insights

**Generative AI**
- AI Text Generation

**Agentic AI - CRM**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Building Reports**
- Data Transformation
- Data Modeling
- WYSIWYG Report Design
- Integration APIs

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Internationalization
- Sandbox / Test Environments
- Performance and Reliability
- Breadth of Partner Applications

## Top Agentforce Sales (formerly Salesforce Sales Cloud) Alternatives
  - [Clari](https://www.g2.com/products/clari/reviews) - 4.6/5.0 (5,499 reviews)
  - [Salesloft](https://www.g2.com/products/salesloft/reviews) - 4.5/5.0 (4,153 reviews)
  - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,238 reviews)