What do you like best?
Salesforce service cloud is focused on providing support and help to the customers. Its uniqueness lies in providing faster service compared to traditional methods,That ultimately enhances the customer’s experience hence loyalty which in turn creates a good impact on sales. Review collected by and hosted on G2.com.
What do you dislike?
Lack some key functionality,A CRM is really just a customer database. And having sales people use your CRM platform means nothing else than having sales people spend a major portion of their day doing data entry. Review collected by and hosted on G2.com.
Salesforce Digital Engagement Reviews
What do you like best?
I like the embedded nature of Snap-Ins, which prevents website visitors from needing to launch a separate tab or window to interact with employees. Review collected by and hosted on G2.com.
What do you dislike?
If you use any of the Pre-Chat forms to capture initial information from website visitors prior to chatting, that extra step can detract from the seamless customer experience that organisations try to build on their websites. Lastly, the offline support form that is used to capture enquiries from website visitors during offline hours can be temperamental. That is, cases are created for offline enquiries and routed to a queue; however, our experience has been that the cases often bypass the case-assignment rules and end up assigned to the default case owner, which is usually the administrator. Obviously, that can be a problem, as all offline enquiries would then need to be manually assigned to the queue, which could lead to increased response time. Review collected by and hosted on G2.com.
What do you like best?
The ability to systematically make, manage and handle leads and their tickets are the best part of it, everything you need as long as the features are turned on for you are easily accessible in one page. The best part is everything is in the cloud and you don't nees to worry about losing data. Review collected by and hosted on G2.com.
What do you dislike?
Waht i dislike most about live agebt woukd be thw lack of freedom to make changes to the layout and how the system would interpret macros and commands which is very bothersome especially if you are trying to meet a certain quota or in the rush. But that issue got easily solved when we implemented Lightning Review collected by and hosted on G2.com.
What do you like best?
The best part of Salesforce Service Cloud is that it is easily customizable. You can create, modify, move fields around very easily. The relationship structure between all the fields is easy to follow too. It is also very user friendly for the end user/sales person. Review collected by and hosted on G2.com.
What do you dislike?
In order to integrate with other applications you mush purchase an upgraded version. Lots of third party apps can sync with Salesforce but only if you pay the extra fee. Review collected by and hosted on G2.com.
What do you like best?
The thing I like the most is the user interface and the live chat feature. It is very seamless and takes very less time for someone new to get used to it. I also like the corporate mail integration feature so we can directly mail people from within. It saves a lot of time switching to email client and copying the customer details to and fro, but this solves that problem. Review collected by and hosted on G2.com.
What do you dislike?
It is a bit slow to load as it's feature heavy. With a bit of caching it should get fast over time. But other than that, I like it very much. Review collected by and hosted on G2.com.
What do you like best?
Salesforce Service Cloud we love because it is a very complete program that offers us various tools in one place, making our work easier and saving us time! Real-time chat, integration with corporate mail, automated responses and more, make our company have better customer service, quick solutions and responses and greater sales, which is our main purpose. Review collected by and hosted on G2.com.
What do you dislike?
Salesforce Service Cloud on its platform has so many tools, menus, options, panels that at first makes you feel a little lost and you can lose some time while you adapt, we believe that this should improve a little and that the platform is more friendly, but honestly with the guides, tutorials and if you need, with the technical support you can adapt and learn to use the program in a short time. Review collected by and hosted on G2.com.
What do you like best?
We needed to use a tool that allowed us to do social management, sales campaign management and CRM, Salesforce Service Cloud was the best program we could find because it offers that and much more! Sincerely at the beginning it is a bit complicated to use it since it has many options and tools but that shows how complete it is since it has many options that allow us to perform different procedures. Review collected by and hosted on G2.com.
What do you dislike?
About this program we have nothing negative to say, we can only mention that small companies should evaluate the costs very well since it may be somewhat costly to use this program but we sincerely believe that it is worth paying the expenses and they will notice a big difference "positive" in your company once you start using it. Review collected by and hosted on G2.com.
What do you like best?
Salesforce Service Cloud is the best CRM that our company has used. We needed a program that would help us manage IT support services and at the same time allow us to communicate with our customers to improve and boost sales. With Salesforce it is easy to manage sales, create campaigns based on the social information we collect from our customers. Review collected by and hosted on G2.com.
What do you dislike?
When we started using Salesforce Service Cloud it was a bit complicated, since your panel has so many tools that made us feel a few lost, but with the practice we were able to manage the program completely (we think this can be done). improve implementing a tutorial for beginners), and one of the aspects that should be taken into account when contracting this program are their prices, since it can be a somewhat expensive program, especially if you need many features or that is used by many agents. Review collected by and hosted on G2.com.
What do you like best?
With the salesforce platform it is easier for me to organize my work and be able to perform easier tasks, it is one of the largest platforms with good resources
It allows to combine analysis of mass emails, text messages and visits to websites from our automation platform with individual emails, notes and phone call records Review collected by and hosted on G2.com.
What do you dislike?
It has a very steep learning curve, I have used the platform for a couple of years and I feel that I still have a lot to learn from that platform because of its multiple functions, it does not just learn and discover new tools that serve and amaze more and more, I do not like that I am trying to sell continuously new supplements for the main product that makes them become intense and this is unpleasant Review collected by and hosted on G2.com.
What do you like best?
The one of the best thing about the Salesforce Service Cloud is if a person who is not knowing anything about the the case can easily know about what is going in it by just only seeing in it ie. it is in a very simplified manner that person can know very easily. Review collected by and hosted on G2.com.
What do you dislike?
The biggest disadvantage of Salesforce Service Cloud is it is Opened so if anyone get the access to open it and easily view the about the conversation of the customer and can get easily all the information about the ongoing talk going on and can access anything they want of the customer Review collected by and hosted on G2.com.
What do you like best?
Salesforce Service Cloud is the CRM that best adapts to our company, makes the contracting process much easier and at the same time generating records and reports on the process. It has an automated system that makes the sales system much faster, plus we also configure it to give quick and frequent answers to our customers, something that saves us time. Review collected by and hosted on G2.com.
What do you dislike?
The first thing we can mention are the costs, really Salesforce can be a somewhat expensive program and more if your company requires the use of various tools or if you consume many resources, we sincerely believe that all companies should adjust their budgets when using it, but we also believe that it is worth paying for it since it is a really complete program that can contribute too many positive things to our companies. Review collected by and hosted on G2.com.
What do you like best?
The integration with our sales org/accounts in Salesforce is a great way to track cases and requests from customers. Various case views, once you learn how to utilize them, are very robust and helpful to staying organized - especially if you have a regularly high volume of requests. Review collected by and hosted on G2.com.
What do you dislike?
I don't like how the notification management works. I would prefer that notifications lead you directly to a case instead of just the specific chatter thread. I wish there was a way to mark notifications as unread. Reporting can be difficult unless you are well-versed in Salesforce. This is also a bit of a clunky system. Performance can sometimes be slow and will occasionally time-out. Review collected by and hosted on G2.com.
What do you like best?
Salesforce Service Cloud is the best tool with which our sales agents can work. It is such a complete program that allows us to communicate, chat, call (something that saves us a lot of time), provide support, make sales and campaigns, plus it is an excellent social place with important information about our customers, and has an automated system that improves our response time and work. Review collected by and hosted on G2.com.
What do you dislike?
The cost can be a negative aspect and especially if you are a small company, the bigger it is, the more agents you have, the more needs you have to cover, the cost of Salesforce rises and if you are a small company this is something you should evaluate but we assure you that it is a program that is worth paying as it will bring great results in sales, support, attention and more. Review collected by and hosted on G2.com.
What do you like best?
Salesforce Service Cloud is the program that allows you to work more comfortably with our sales agents, and we can also support our customers in this same platform. We must always keep a record of our sales and identify new potential buyers, in addition to being able to keep current customers updated and this can be achieved with Salesforce with the integration of its platform in social media. Review collected by and hosted on G2.com.
What do you dislike?
The problem that has been presented so far, is that if we require some assistance for the operation or good development of the program, we have to communicate with support through an email and this has not been beneficial for us, besides having a telephone number to call. And if the company with which we use this program is large or has a number of important agents, the long-term cost can be significant. Review collected by and hosted on G2.com.
What do you like best?
Chat and calls are two elements that are part of the Salesforce Service Cloud and we usually use it. Contact with the customer is paramount and having an application that helps you manage communication with the customer ensures that this contact is more appropriate for both the seller and the customer.
Two other elements that improve communication and are integrated into this software are the integration with Outlook, which allows you to send and receive emails and campaigns more easily and on the other hand, mobile messaging, which allows you to be connected to the clients at any time.
It also has several tools and functionalities that allow you to better manage sales within your company. These tools and extra functionality allow us to know what aspects you should try to improve so that communication with the customer is better and at the same time that sales can also increase. Review collected by and hosted on G2.com.
What do you dislike?
It is possible that with the passage of time you end up needing more and more applications and integrations. Every new application you need has to pay for it, so when you want to expand your sales system by adding new applications to your company, it will increase the cost.
The learning of the operation of the application, the integrations and the management of communication through elements such as LiveChat is something that requires certain knowledge. You need a period to be able to use all the sales and communication tools that the system has. Review collected by and hosted on G2.com.
What do you like best?
Salesforce Service Cloud is the program we use to improve our sales. With this program we maintain an almost direct contact with our clients. It is a complete program with many features that in addition to sales will help you in other sectors, such as support or assistance, through online chat, calls or requests you can address the concerns of your customers. Review collected by and hosted on G2.com.
What do you dislike?
At the beginning this program can make you feel a little lost, you have too many options and if you have not used similar programs before it will be easy to get lost in it, but with a little practice and everything will be much better, we mention this for beginners. Review collected by and hosted on G2.com.
What do you like best?
Our company is dedicated to sales and has a frequent entry or update of customers and the best program to manage them is with Salesforce Service Cloud! In addition to this, it also allows us to provide support and advice, and even best of all, we have a direct contact through chat or calls, allowing us to communicate with our customers personalized. Review collected by and hosted on G2.com.
What do you dislike?
There is only one aspect that we do not like about Salesforce and we think you should consider, if you do not have enough liquidity in your business or company, Salesforce can be a bit expensive in the long term, but we can safely say that every dollar is worth it! It is a complete program with many positive features and integrations that allows us to do an excellent job in sales. Review collected by and hosted on G2.com.
What do you like best?
With Salesforce Service Cloud we have been able to offer an excellent sales program and at the same time support solutions. For our company it has been great to use this program because it is very complete and has several features that help us improve sales as we have direct communication with our customers. Review collected by and hosted on G2.com.
What do you dislike?
So far the only negative aspect we can consider are their costs, since these are increasing according to the needs of your company, the more resources or manager you need, this can increase and in the long term it can be something cost. Review collected by and hosted on G2.com.
What do you like best?
Salesforce Service Cloud is excellent for tracking and storing important information about our customers and future potential customers, in addition to interacting with them and managing sales! We can also integrate it and use it easily with other programs. It is simple to use and to be able to navigate in your panel. Review collected by and hosted on G2.com.
What do you dislike?
Salesforce is a great program that allows us to perform several jobs in one place, it is really very complete, but there are only two negative things we can mention about it:
- Some of its applications are paid, which increase our costs.
- The license can be increased according to the size of the equipment, something that can be very expensive in the long term. Review collected by and hosted on G2.com.