I appreciate the direct engagement with our account manager and the expertise offered by Salesforce Customer Success, particularly from architects who assist with our overall structure. Their services like Data Cloud and AgentForce are incredibly useful in leveraging our multi-organizational structure, enhancing our operations across different organizations. Review collected by and hosted on G2.com.

I found 'last turnover' to be a point of concern with Salesforce Customer Success. It implies there might have been recent changes or instability in staffing, potentially affecting the consistency or quality of service. Review collected by and hosted on G2.com.

Salesforce Customer Success has enabled us to streamline our workflows, enhance the efficiency of our campaigns, and achieve a higher ROI. Their proactive guidance, sharing of best practices, and prompt issue resolution have all contributed to these improvements. Review collected by and hosted on G2.com.

Salesforce Customer Success has enabled us to streamline our workflows, enhance the efficiency of our campaigns, and maximize our ROI. Their proactive guidance, sharing of best practices, and prompt issue resolution have all contributed to these improvements. Review collected by and hosted on G2.com.

The Customer Success team is highly proactive and genuinely invested in our success. They provide personalized check-ins, clear action plans, and expert recommendations based on our usage data. Review collected by and hosted on G2.com.

The scheduling of success reviews can also be challenging for global teams across multiple time zones. Additionally, some of the success resources are quite general, and could be more tailored to specific industries or use cases. Review collected by and hosted on G2.com.

The best is that it is easy to use for me as a new system admin. Review collected by and hosted on G2.com.

More resources are needed as i found more issues that cant be found in there. Review collected by and hosted on G2.com.

I find Salesforce Customer Success incredibly knowledgeable. They consistently provide valuable insights into resources we haven't utilized yet, which allows us to dive deeper into areas to improve. Their expertise surpasses what I know from my sales manager, enhancing our utilization of the product. Review collected by and hosted on G2.com.

I find the pricing structure for Salesforce Customer Success to be more expensive than I'd like. Additionally, the approach of hard selling can be off-putting and is something I would prefer to see reduced. Review collected by and hosted on G2.com.

I appreciate the 360-degree view of the customer provided by Salesforce Customer Success. It offers valuable insights by showing all related entities, which helps enhance our account management process. This feature significantly contributes to the value we derive from the service. Review collected by and hosted on G2.com.

I find the integration with middlewares lacking. The current setup could benefit greatly from having an integration module to improve connectivity and functionality with different systems. Review collected by and hosted on G2.com.

I appreciate the reliability and trust that Salesforce Customer Success provides. Their support in pointing us in the right direction and connecting us with experts is incredibly helpful. The expert meetings and advice services are particularly valuable, enhancing our experience over the many years we’ve been with them. We have had great success using their services for our organization. Review collected by and hosted on G2.com.

Nothing, always a great experience and very happy Review collected by and hosted on G2.com.

I appreciate how Salesforce Customer Success integrates well with the Salesforce platform, offering a seamless implementation process that made it a much better choice compared to other competitors. I also value its ability to provide fast and accurate knowledge to help resolve customer issues effectively. Review collected by and hosted on G2.com.

I have been trying to make some improvements, but facing challenges with that right now. Review collected by and hosted on G2.com.

It can be custom to your necessities, and it cover all Saleforce topics Review collected by and hosted on G2.com.

At times, it can be a challenge to find the right trailblazer who truly fits as your ideal guide. Review collected by and hosted on G2.com.

The ability to guide our teams to understand how their renewals will come to term and manage them better. They have missed opportunities and need to stay on top of it Review collected by and hosted on G2.com.

I have nothing we dislike at this time, we are learning by as we grow and go, more to come over the next few months an we implement Review collected by and hosted on G2.com.