Sharon C.
SC
Sharon C.
"Great Variety and Helpful Support Make This Product Stand Out"
5/5
What do you like best about Salesforce Customer Success?

I appreciate how it offers a variety of options and accessible help assistance. The availability of support makes using the product much easier and more convenient. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Customer Success?

No issues. None, I find it helpful and insightful. Review collected by and hosted on G2.com.

Paola C.
PC
Paola C.
Event and Data Management Specialist
Small-Business (50 or fewer emp.)
"Great Support and Time-Saving, but Pricey"
5/5
What do you like best about Salesforce Customer Success?

They are readily available to assist and allows me more time to help customer Review collected by and hosted on G2.com.

What do you dislike about Salesforce Customer Success?

I think he only thing that’s a little problematic is the cost Review collected by and hosted on G2.com.

VE
Venus E.
"Comprehensive Customer View, but Reporting Overlap Needs Improvement"
3.5/5
What do you like best about Salesforce Customer Success?

I love that there is a whole view of the customer from start to finish of a project. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Customer Success?

The reporting overlap across objects isn’t as nice to look at Review collected by and hosted on G2.com.

RU
Raghava U.
"Great Tool for Solving Cx Issues—No Complaints So Far"
5/5
What do you like best about Salesforce Customer Success?

This tool has proven to be quite helpful in addressing our Cx issues. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Customer Success?

Loving everything about the platform, I do not have any dislikes at the moment. Review collected by and hosted on G2.com.

Christine C.
CC
Christine C.
IT Manager - Salesforce Development
"Exceptional Concierge-Level Support from Salesforce"
5/5
What do you like best about Salesforce Customer Success?

Concierge-like service any time we interact with Salesforce. It’s evident Salesforce is a partner in our success and they want to help us be successful. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Customer Success?

Nothing that we dislike about Customer Success at Salesforce Review collected by and hosted on G2.com.

JW
Jeffrey W.
Business partner of the seller or seller's competitor, not included in G2 scores.
"User-Friendly Tools, but Ticket Resolution Can Be Slow"
4/5
What do you like best about Salesforce Customer Success?

I appreciate how easy it is to use the tools that are provided. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Customer Success?

Sometimes, there are periods when you have to wait for your tickets to be resolved. Review collected by and hosted on G2.com.

BO
Brendan O.
"Limited Experience with Salesforce, Yet to See Full Benefits"
2.5/5
What do you like best about Salesforce Customer Success?

I value Salesforce Customer Success for their focus on customer relations, which is essential for my work. They provide solutions that appear to cater well to customer service needs, making them a promising choice for relationship management. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Customer Success?

Nothing Review collected by and hosted on G2.com.

Kai M.
KM
Kai M.
Revenue Operations
"Adorable Plushie Reward, but the Form Is a Hassle"
4/5
What do you like best about Salesforce Customer Success?

Everything mostly the fact that I get a plushie - so cute! Review collected by and hosted on G2.com.

What do you dislike about Salesforce Customer Success?

The fact that I have to fill out a form to get a plushie Review collected by and hosted on G2.com.

PA
Perrin A.
"Great for Managing Leads, Wish I Knew About It Sooner just learned about this!"
5/5
What do you like best about Salesforce Customer Success?

It’s helping us manage all of our stuff and applications with our leads Review collected by and hosted on G2.com.

What do you dislike about Salesforce Customer Success?

I didn’t know about it until today and I’m kind of bummed that I didn’t Review collected by and hosted on G2.com.

David F.
DF
David F.
Salesforce Marketing Cloud Consultant
"Great Problem Solver with Excellent Accessibility"
5/5
What do you like best about Salesforce Customer Success?

It's way to solve my problems and accessibility Review collected by and hosted on G2.com.

What do you dislike about Salesforce Customer Success?

I don't think I dislike anything about it Review collected by and hosted on G2.com.