--- title: Salesforce Customer Success Reviews meta\_title: 'Salesforce Customer Success Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 388 reviews by the users' company size, role or industry to find out how Salesforce Customer Success works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 388 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Ecosystem Service Providers url: https://www.g2.com/categories/ecosystem-service-providers --- # Salesforce Customer Success Reviews & Provider Details Visit Website Salesforce Customer Success is a community of customers and employees committed to driving success for our customers and our customers' customers. From easy to use resources to embedded solution experts, organizations can elevate their AI capabilities and get the most value out of their Salesforce investment. Our comprehensive success portfolio includes: Success Plans - 3 levels of innovative tools, guidance, and support to help you achieve your ambitious goals: - Standard Success Plan: Self-guided resources included with all licenses. - Premier Success Plan: Personalized programs and expedited support. - Signature Success Plan: Proactive partnership and the fastest support. Professional Services: Trusted advisors to help accelerate your time to value with AI + Data + CRM. * * * Provider Website Salesforce Customer Success Seller [Salesforce](https://www.g2.com/sellers/salesforce) Discussions [Salesforce Customer Success Community](https://www.g2.com/products/salesforce-customer-success/discuss) Languages Supported English, French, Japanese, Spanish Services Offered Professional Services Locations Serviced United States Overview by Oleg Kulda Show More ## Pricing Pricing provided by Salesforce Customer Success. ### Standard Success Plan Free [ View More Pricing Information ](https://www.g2.com/products/salesforce-customer-success/pricing) ![Sharon C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sharon C.") SC Sharon C. 10/15/2025 "Great Variety and Helpful Support Make This Product Stand Out" 5/5 What do you like best about Salesforce Customer Success? I appreciate how it offers a variety of options and accessible help assistance. The availability of support makes using the product much easier and more convenient. Review collected by and hosted on G2.com. What do you dislike about Salesforce Customer Success? No issues. None, I find it helpful and insightful. Review collected by and hosted on G2.com. What problems is Salesforce Customer Success solving and how is that benefiting you? reaching target clients and streamline customer service Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Paola C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Paola C.") PC Paola C. Event and Data Management Specialist Small-Business (50 or fewer emp.) 10/15/2025 "Great Support and Time-Saving, but Pricey" 5/5 What do you like best about Salesforce Customer Success? They are readily available to assist and allows me more time to help customer Review collected by and hosted on G2.com. What do you dislike about Salesforce Customer Success? I think he only thing that’s a little problematic is the cost Review collected by and hosted on G2.com. What problems is Salesforce Customer Success solving and how is that benefiting you? I am a solo admin and this has helped me work more efficiently in salesforce Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic VE Venus E. 10/15/2025 "Comprehensive Customer View, but Reporting Overlap Needs Improvement" 3.5/5 What do you like best about Salesforce Customer Success? I love that there is a whole view of the customer from start to finish of a project. Review collected by and hosted on G2.com. What do you dislike about Salesforce Customer Success? The reporting overlap across objects isn’t as nice to look at Review collected by and hosted on G2.com. What problems is Salesforce Customer Success solving and how is that benefiting you? Have a full picture of all the projects of a client. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic RU Raghava U. 10/15/2025 "Great Tool for Solving Cx Issues—No Complaints So Far" 5/5 What do you like best about Salesforce Customer Success? This tool has proven to be quite helpful in addressing our Cx issues. Review collected by and hosted on G2.com. What do you dislike about Salesforce Customer Success? Loving everything about the platform, I do not have any dislikes at the moment. Review collected by and hosted on G2.com. What problems is Salesforce Customer Success solving and how is that benefiting you? This tool has proven to be quite helpful in addressing our Cx issues. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Christine C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christine C.") CC Christine C. IT Manager - Salesforce Development 10/15/2025 "Exceptional Concierge-Level Support from Salesforce" 5/5 What do you like best about Salesforce Customer Success? Concierge-like service any time we interact with Salesforce. It’s evident Salesforce is a partner in our success and they want to help us be successful. Review collected by and hosted on G2.com. What do you dislike about Salesforce Customer Success? Nothing that we dislike about Customer Success at Salesforce Review collected by and hosted on G2.com. What problems is Salesforce Customer Success solving and how is that benefiting you? Very fast support and concierge-like service Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic JW Jeffrey W. 10/14/2025 Business partner of the seller or seller's competitor, not included in G2 scores. "User-Friendly Tools, but Ticket Resolution Can Be Slow" 4/5 What do you like best about Salesforce Customer Success? I appreciate how easy it is to use the tools that are provided. Review collected by and hosted on G2.com. What do you dislike about Salesforce Customer Success? Sometimes, there are periods when you have to wait for your tickets to be resolved. Review collected by and hosted on G2.com. What problems is Salesforce Customer Success solving and how is that benefiting you? Expanding into the AI space making creating and using agents more accessible Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic BO Brendan O. 10/15/2025 "Limited Experience with Salesforce, Yet to See Full Benefits" 2.5/5 What do you like best about Salesforce Customer Success? I value Salesforce Customer Success for their focus on customer relations, which is essential for my work. They provide solutions that appear to cater well to customer service needs, making them a promising choice for relationship management. Review collected by and hosted on G2.com. What do you dislike about Salesforce Customer Success? Nothing Review collected by and hosted on G2.com. What problems is Salesforce Customer Success solving and how is that benefiting you? None Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Kai M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kai M.") KM Kai M. Revenue Operations 10/14/2025 "Adorable Plushie Reward, but the Form Is a Hassle" 4/5 What do you like best about Salesforce Customer Success? Everything mostly the fact that I get a plushie - so cute! Review collected by and hosted on G2.com. What do you dislike about Salesforce Customer Success? The fact that I have to fill out a form to get a plushie Review collected by and hosted on G2.com. What problems is Salesforce Customer Success solving and how is that benefiting you? Actually I don’t know what what this is I just want a plushie Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic PA Perrin A. 10/15/2025 "Great for Managing Leads, Wish I Knew About It Sooner just learned about this!" 5/5 What do you like best about Salesforce Customer Success? It’s helping us manage all of our stuff and applications with our leads Review collected by and hosted on G2.com. What do you dislike about Salesforce Customer Success? I didn’t know about it until today and I’m kind of bummed that I didn’t Review collected by and hosted on G2.com. What problems is Salesforce Customer Success solving and how is that benefiting you? It’s helping us filter through all of our contacts and accounts Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![David F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David F.") DF David F. Salesforce Marketing Cloud Consultant 10/15/2025 "Great Problem Solver with Excellent Accessibility" 5/5 What do you like best about Salesforce Customer Success? It's way to solve my problems and accessibility Review collected by and hosted on G2.com. What do you dislike about Salesforce Customer Success? I don't think I dislike anything about it Review collected by and hosted on G2.com. What problems is Salesforce Customer Success solving and how is that benefiting you? This tool has been an excellent way to boost my business's productivity. I've found it very effective in helping me work more efficiently. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Questions about Salesforce Customer Success? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Salesforce Customer Success ](https://www.g2.com/products/salesforce-customer-success/discussions/new) GU Guest User • Last activity over 1 year ago What is PSA in FinancialForce? 0 Upvotes 2 [ Join the conversation ](https://www.g2.com/discussions/what-is-psa-in-financialforce) GU Guest User • Last activity over 1 year ago What is PSA in Salesforce? 0 Upvotes 2 [ Join the conversation ](https://www.g2.com/discussions/what-is-psa-in-salesforce) [ View all Discussions ](https://www.g2.com/products/salesforce-customer-success/discuss) ## Pricing Options Pricing provided by Salesforce Customer Success. ### Standard Success Plan Free ### Premier Success Plan Contact Us ### Signature Success Plan Contact Us [ View More Pricing Information ](https://www.g2.com/products/salesforce-customer-success/pricing) Salesforce Customer Success Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5efe4c31b95ce2d6fbb4e7e1656222b3/coastal.png "Product Avatar Image") Coastal 5/5(184) [ Compare Now ](https://www.g2.com/compare/coastal-vs-salesforce-customer-success) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8dca881a328f977740e4b957ae668966/accenture.png "Product Avatar Image") Accenture 4.2/5(107) [ Compare Now ](https://www.g2.com/compare/accenture-vs-salesforce-customer-success) ## Top-Rated Alternatives [ ![Coastal](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Coastal") Coastal 5/5(184) ](https://www.g2.com/products/coastal/reviews) [ ![SmartBug Media](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SmartBug Media") SmartBug Media 4.8/5(214) ](https://www.g2.com/products/smartbug/reviews) [ ![Skydog Ops](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Skydog Ops") Skydog Ops 5/5(165) ](https://www.g2.com/products/skydog-ops/reviews) [ View All Alternatives ](https://www.g2.com/products/salesforce-customer-success/competitors/alternatives) ##### Categories on G2 [Salesforce Consulting Services](https://www.g2.com/categories/salesforce-consulting-services)[FinancialForce Consulting](https://www.g2.com/categories/financialforce-consulting) ##### Explore More [What's the best accounting solution for a growing business](https://www.g2.com/discussions/what-s-the-best-accounting-solution-for-a-growing-business)[Which decision making software is the easiest to learn and still integrates seamlessly into an existing tech stack without a long IT project to get it connected?](https://www.g2.com/discussions/which-decision-making-software-is-the-easiest-to-learn-and-still-integrates-seamlessly-into-an-existing-tech-stack-without-a-long-it-project-to-get-it-connected)[What are data science and machine learning platforms](https://www.g2.com/discussions/what-are-data-science-and-machine-learning-platforms-help-me-understand) [What is the most affordable web content management software for SMBs?](https://www.g2.com/discussions/what-is-the-most-affordable-web-content-management-software-for-smbs)[Best-reviewed managed detection and response software](https://www.g2.com/discussions/best-reviewed-managed-detection-and-response-software)[Pros and Cons Details](https://www.g2.com/products/salesforce-customer-success/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)