--- title: Salesforce Platform Reviews meta_title: 'Salesforce Platform Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 4627 reviews by the users' company size, role or industry to find out how Salesforce Platform works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 4627 scale: '5' date_modified: '2026-09-29' parent_category: name: Development url: https://www.g2.com/categories/development --- # Salesforce Platform Reviews **Vendor:** Salesforce **Category:** [Cloud Platform as a Service (PaaS) Software](https://www.g2.com/categories/cloud-platform-as-a-service-paas) **Average Rating:** 4.5/5.0 **Total Reviews:** 4,627 **AI Verified:** At least 10 G2 reviewers have confirmed using this product's AI features and functionality. ## About Salesforce Platform The Salesforce Platform helps IT and security teams innovate fast, deploy securely, and protect their data. With our development and security tools built into the entire agent and app lifecycle on Salesforce, organizations can dive into AI innovation without compromising on security and compliance. And by building on Salesforce, development teams get a head start on AI projects by using the apps, workflows, data streams, and agents they've already built. Developers can develop agents and apps quickly, securely, and reliably, and IT can customize and extend Salesforce across the enterprise. And every customer can protect their data with security and compliance. ## Salesforce Platform Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users find Salesforce Headless 360 Platform to be **easy to use** with clear layouts and useful features, enhancing efficiency. (1591 reviews) - Users value the **exceptional scalability and customization** of Salesforce, enabling tailored solutions for diverse business needs. (780 reviews) - Users love the **easy customization** of Salesforce Headless 360 Platform, perfectly adapting to various educational needs. (654 reviews) - Users appreciate the **ease of customizability** in Salesforce Headless 360 Platform, tailored perfectly for diverse needs. (651 reviews) - Users value the **extensive customization options** in Salesforce Headless 360 Platform, enabling tailored solutions for diverse business needs. (608 reviews) - Integrations (558 reviews) - Flexibility (545 reviews) - Customer Management (533 reviews) - Users appreciate the **extensive features** of Salesforce Platform, effectively tailoring reports and data to their business needs. (507 reviews) - Easy Integrations (480 reviews) **What users dislike:** - Users find the **learning curve steep** with Salesforce Headless 360 Platform, requiring significant training to navigate effectively. (560 reviews) - Users find Salesforce Headless 360 Platform has a **complex configuration** that can hinder implementation and customization for some businesses. (525 reviews) - Users find the **high cost of ownership** and complexity of Salesforce challenging, impacting access and usability. (469 reviews) - Users find Salesforce Headless 360 Platform **difficult to learn** , requiring significant time to grasp its complex interface. (403 reviews) - Users feel the **missing features** in Salesforce Headless 360 Platform make navigation and usability challenging and overwhelming. (397 reviews) - Learning Difficulty (385 reviews) - Limitations (354 reviews) - Pricing Issues (340 reviews) - Limited Customization (328 reviews) - Limited Features (307 reviews) ## Salesforce Platform Reviews ### 1. Director of Gift Processing and Operation **Rating:** 5.0/5.0 stars **Reviewed by:** Latisha S. | Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 15, 2026 **What do you like best about Salesforce Platform?** I value Salesforce for giving me real‑time visibility, streamlined gift processing, and automated workflows. It reduces errors, strengthens donor stewardship, and helps me lead with clarity, efficiency, and data‑driven confidence across our operational and fundraising teams. **What do you dislike about Salesforce Platform?** Currently no dislikes as salesforce is meeting the needs of the organization in different lines of service **What problems is Salesforce Platform solving and how is that benefiting you?** Salesforce solves the problem of scattered data, manual gift‑processing errors, and inconsistent workflows. It centralizes donor information, automates tasks, improves accuracy, and provides real‑time visibility so operations run smoothly, teams stay aligned, and donors receive timely, reliable stewardship. ### 2. The GoTo CRM for Sales **Rating:** 0.5/5.0 stars **Reviewed by:** Tejas B. | Software Developer, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Thank You page:** Invitation from G2. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 18, 2024 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Salesforce Platform?** What I like about the Salesforce Headless 360 Platform is its ability to provide a complete customer view through features like Data Cloud, while making data management more efficient. As we all know how AI is evolving and Salesforce automation tools, and integration options help businesses improve productivity and create better customer experiences. Overall, its flexibility, scalability, and developer-friendly approach make it a powerful platform for building customized solutions even for people with no coding knowledge. **What do you dislike about Salesforce Platform?** Salesforce 360 Platform can improve by offering more customization flexibility and making the platform easier and more cost-effective for businesses to use and grow. **What problems is Salesforce Platform solving and how is that benefiting you?** All my requirements are now under one roof which makes my work essy and smooth. ### 3. Centralized Customer Insights and Seamless Workflow Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** December 17, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Salesforce Platform?** What I appreciate most about the Salesforce Platform is how it centralizes all customer information, offering a comprehensive 360-degree view of members and their interactions. The platform features an intuitive interface, strong reporting functions, and effective automation tools that help streamline workflows, boost efficiency, and foster better communication among teams. Furthermore, its customization options enable me to adapt processes to fit specific business requirements, making it an invaluable resource for managing relationships and maintaining precise data tracking. **What do you dislike about Salesforce Platform?** Currently, I have no complaints or concerns about the Salesforce Platform. It has proven to be dependable and efficient for handling member information and optimizing workflows. **What problems is Salesforce Platform solving and how is that benefiting you?** Salesforce Platform helps tackle the difficulties of managing and retrieving member information spread across various systems. By centralizing data, it simplifies workflows and automates repetitive tasks, which in turn minimizes errors and saves valuable time. For me, this means having a reliable, unified source for member accounts, allowing for more precise and efficient service, quicker resolution of issues, and better teamwork across different departments. ### 4. Powerful Enterprise Platform for Automation and Scalable Development **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** May 18, 2026 **What do you like best about Salesforce Platform?** Its flexibility and scalability make it well suited for enterprise use cases. It enables teams to quickly build custom applications, automate workflows, and integrate with multiple services using APIs and built-in tools. The low-code capabilities help accelerate development, while the platform still offers advanced customization options to meet more complex business requirements. **What do you dislike about Salesforce Platform?** One area that could be improved is the complexity of the setup process and advanced customization. While the platform is powerful, organizations that are new to the Salesforce ecosystem may encounter a learning curve during the initial implementation, configuration, and fine-tuning. **What problems is Salesforce Platform solving and how is that benefiting you?** Agentforce 360 Platform has helped us centralize and automate several business and operational workflows that were previously handled manually across different systems. It has improved overall process efficiency by cutting down repetitive tasks, streamlining approvals, and enabling quicker access to data and reporting. It also allows us to integrate multiple services and applications into a single ecosystem, which has improved visibility and collaboration across teams. As a result, we’ve reduced operational overhead, improved response times, and enabled teams to spend more time on high-value work rather than manual coordination. ### 5. Customizable and Integral, Yet Overwhelming at Times **Rating:** 4.5/5.0 stars **Reviewed by:** Riya A. | Marketing Operations Analyst, Information Technology and Services, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** February 24, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Salesforce Platform?** I find a lot of features on the Salesforce Platform really beneficial, especially because it supports clean integration with different tools like HubSpot. I like how customizable and scalable the platform is, which allows us to structure data in a way that suits our processes instead of being locked into a rigid setup. The reporting and automation capabilities are particularly beneficial. Being able to build custom reports, manage campaigns, and integrate with external tools makes it easier to maintain clean data and support both sales and marketing efficiently. **What do you dislike about Salesforce Platform?** I think if there's something that needs improvement, it's the overall complexity of configuration and maintenance. Like, while the flexibility is a strength, it can also make the platform feel overwhelming. Especially when managing custom fields, automation, and permissions. Reporting is powerful, but building more advanced reports can sometimes require extra steps or workarounds. Improvements in usability and a more intuitive set of certain admin level functions would make it even much more efficient for the day-to-day operations, I believe. **What problems is Salesforce Platform solving and how is that benefiting you?** I use Salesforce Platform as a central CRM to manage accounts and campaigns, handle segmentation, reporting, campaign tracking, and data management. It acts as our source of truth, integrates with tools for enrichment and workflows, centralizes data, standardizes workflows, and improves collaboration. ### 6. Easy to Use Salesforce, but Slow Loading Times **Rating:** 4.5/5.0 stars **Reviewed by:** Diamond A. | Member, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from English using AI. **Reviewed Date:** October 14, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Salesforce Platform?** I love how easy it is to use Salesforce across the board. **What do you dislike about Salesforce Platform?** It can take really long to load screens at a given time. **What problems is Salesforce Platform solving and how is that benefiting you?** Centralized sales dashboard ### 7. Very flexible, but easy to over-customize **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 14, 2026 **What do you like best about Salesforce Platform?** I like that Salesforce gives us the data model, security, automation, UI, and integration on one platform. We can start with configuration and add code only where needed. As an architect, that flexibility is very useful when designing systems that have to evolve for many years. **What do you dislike about Salesforce Platform?** Because the platform can do so much, it is also easy to make it too complicated. Too much customization, automation, and package dependency can create technical debt. Governor limits and licensing also need to be considered early, especially for large implementations. **What problems is Salesforce Platform solving and how is that benefiting you?** Salesforce Platform lets us build business applications without developing everything from scratch. We can use the same platform for data, security, automation, UI, and integration. This helps us deliver faster, while still giving us enough flexibility for complex enterprise requirements. ### 8. Powerful and Flexible, But Complex and Costly **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 16, 2026 **What do you like best about Salesforce Platform?** I really like how flexible and customizable it is. I can tailor it to match how we work, and it keeps all our customer data in one place, so I always have a clear, complete picture. **What do you dislike about Salesforce Platform?** It can feel complex and expensive. The setup takes time and often requires skilled people, the learning curve is steep, and the costs can rise quickly as you add extra licenses and features. **What problems is Salesforce Platform solving and how is that benefiting you?** It solves the problem of scattered customer data and slow, manual work. Before, everything lived across different tools, and even simple tasks took far too many steps. Now I have a single place for all customer information, with clear reports and straightforward automation. I can work faster, make better decisions, and waste less time switching between systems. ### 9. Effortless Anomaly Detection, High User Recommendation **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole T. | Customer Success Manager, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 16, 2026 **What do you like best about Salesforce Platform?** I love the Salesforce Headless 360 Platform for its ease of use. It catches anomalies efficiently and pulls information together from multiple places, saving me time. The initial setup was easy from what I've heard, which was a pleasant surprise. **What do you dislike about Salesforce Platform?** I'm finding it tough to improve our team's adoption of Salesforce Headless 360 Platform. It's mainly about getting everyone to use it more, which is something we need to work on internally. **What problems is Salesforce Platform solving and how is that benefiting you?** I find Salesforce Headless 360 Platform catches anomalies, pulling info together from multiple places, saving time. ### 10. Powerful Platform with Intuitive UI and Easy Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Luciano C. | Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 16, 2026 **What do you like best about Salesforce Platform?** I find the Salesforce Headless 360 Platform powerful for changing the UI interface and combining it with Data 360. This makes the platform more valuable for the customer. The setup was easy, similar to another product I use, which is important depending on your company's specific needs, especially regarding security. I highly recommend it to others with a rating of 10 out of 10. **What do you dislike about Salesforce Platform?** Nothing **What problems is Salesforce Platform solving and how is that benefiting you?** Salesforce Headless 360 Platform lets me change the UI experience and combine it with Data 360, making it more valuable for the customer. ### 11. The Platform That Evolves for Enterprise Needs **Rating:** 5.0/5.0 stars **Reviewed by:** Parth S. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **G2 Icon:** Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise. **Reviewed Date:** May 13, 2026 **What do you like best about Salesforce Platform?** I love that the platform has evolved ahead of where its customers need to go, particularly with Agentforce 360. The Einstein Trust Layer gives me confidence with deploying AI agents because it handles data masking, toxicity filtering, and audit trails natively. The convergence of Data Cloud with Agentforce is also impressive, allowing for more sophisticated actions by AI agents. I appreciate the headless and API-first maturity, which gives flexibility without forcing proprietary UI lock-in. I value that my prior work—Apex code, Lightning components, and flows—still works today, showing the platform's commitment to continuity. Salesforce Flow is a powerful low-code orchestration engine I frequently use for complex business processes, and combining it with MuleSoft Flows provides remarkable system-level connectivity. Apex and the metadata API continue to be critical for clients with complex business logic requirements. Building custom Agentforce agents with Einstein Copilot and Agent Builder has been surprisingly impressive due to its declarative approach. Data Cloud's real-time segmentation is transformative, and the AppExchange ecosystem remains unmatched even after 17 years. The platform's out-of-the-box experience is unmatched, allowing a new org to be production-capable in minutes. Finally, Salesforce's integration maturity is notable; it works seamlessly with my existing tools like MuleSoft, Tableau, Snowflake, Slack, and more. **What do you dislike about Salesforce Platform?** I'll be honest because this platform deserves honest feedback. Three things I'd genuinely like to see improve: First, governor limits. They're a necessary architectural constraint, but as the platform takes on more complex agentic workloads — where an agent might trigger multiple flows, callouts, and data operations in a single turn — the limits can become a ceiling. I'd like to see smarter, context-aware limit management as the agentic use cases mature. Second, the learning curve for Agentforce has compressed significantly, which is good, but documentation for complex, production-grade agent implementations is still catching up. Developers building multi-agent architectures with custom topics and chained actions sometimes have to piece together knowledge from community forums and early adopter conversations rather than comprehensive docs. Third, licensing complexity across the multi-cloud portfolio. As a client's footprint grows across Sales Cloud, Service Cloud, Data Cloud, MuleSoft, and Agentforce, understanding the licensing model becomes a project in itself. More transparent, consumption-based pricing options would reduce the friction of expanding the platform's footprint. **What problems is Salesforce Platform solving and how is that benefiting you?** Agentforce 360 Platform provides a trusted, extensible foundation, allowing AI agents to enhance existing investments without rebuilding systems. It unifies data and processes for swift AI action, amplifying enterprises' ability to leverage their accumulated data and relationships. ### 12. A Versatile and Intuitive Platform for Customer Interaction **Rating:** 5.0/5.0 stars **Reviewed by:** simon f. | Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from Spanish; Castilian using AI. **Reviewed Date:** September 15, 2026 **What do you like best about Salesforce Platform?** I like the versatility, interactivity, and usefulness of Salesforce Headless 360 Platform as a product. I enjoy its entire visual environment, the front end, and how intuitive it is, making it very easy to use and pleasant for the user in their productive environment. **What do you dislike about Salesforce Platform?** Honestly, I think its functionality works very well, and it is very appropriate for what it is designed for. Perhaps I would improve its response speed a bit more. **What problems is Salesforce Platform solving and how is that benefiting you?** Salesforce Headless 360 Platform solves all our customer interaction issues and business-related problems. ### 13. Great foundation for AI powered experiences **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 14, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Salesforce Platform?** One of the biggest improvements I've noticed is the shift to the new Headless 360 platform. I like that Salesforce is making the platform much more API- and AI-first, so it's no longer tied to the traditional CRM interface. The ability to expose business logic, data, and workflows through APIs and MCP tools opens up a lot of flexibility for building AI powered experiences and integrating Salesforce into existing applications without forcing users into the Salesforce UI. It feels like Salesforce is evolving from being just a CRM to becoming a true enterprise platform for AI agents, automation and custom applications, while still maintaining the governance and security that enterprises expect. **What do you dislike about Salesforce Platform?** The platform is moving in an exciting direction, but there's still room to improve the overall developer experience. Some of the newer Headless 360 capabilities and AI features have a learning curve, and the documentation can sometimes lag behind new releases. I'd also like to see more end-to-end reference architectures and production-ready examples that show how all the pieces fit together. Finally, while the platform is incredibly powerful, simplifying setup, configuration, and pricing would make it more accessible for teams that don't have deep Salesforce expertise. **What problems is Salesforce Platform solving and how is that benefiting you?** Self-service success ### 14. Easy-to-Use Integrated CRM **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from Italian using AI. **Reviewed Date:** September 16, 2026 **What do you like best about Salesforce Platform?** I like the ease of use of Salesforce Headless 360 Platform, which makes it simple to manage my business needs. Additionally, I appreciate the ease of integration with the tools I use every day, like Microsoft Teams, to manage my work tasks. The platform also solves the problem of quick customer management through agents without having to use different systems, using just one. **What do you dislike about Salesforce Platform?** The goal should be to increasingly integrate the platform with the tools used in companies, allowing for customization of the experience based on the area in which one works. **What problems is Salesforce Platform solving and how is that benefiting you?** Salesforce Headless 360 Platform solves the problem of quick customer management through a single system, without having to use different tools, and provides ease of use and integration with other daily work tools. ### 15. Salesforce Unifies Sales and Service with Powerful Automation and Innovation **Rating:** 4.0/5.0 stars **Reviewed by:** Gayathri M. | CRM Administrator at Crescent Electric Supply, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 15, 2026 **What do you like best about Salesforce Platform?** Salesforce brings our sales and service processes together in one platform. Service Cloud, automation, and integrations help us simplify processes and reduce manual work. I love how Salesforce continues to innovate with AI and Agentforce. **What do you dislike about Salesforce Platform?** Platform is ever changing and cannot stick with one effective AI solution!! **What problems is Salesforce Platform solving and how is that benefiting you?** Salesforce helps us centralize customer information and automate service processes, reducing manual work and improving efficiency. It gives our teams better visibility into customer interactions and business data. Automation, integrations, and AI help us make faster decisions and improve user productivity. ### 16. Never Lose Track: Comprehensive Customer Account Activity Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Nayelis H. | SCHEDULING SPECIALIST, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 25, 2026 **What do you like best about Salesforce Platform?** I like how it records everything that’s done on a customer account, so there’s no way to get lost. **What do you dislike about Salesforce Platform?** The way it duplicates things if you accidentally click twice is frustrating, especially when you can’t delete or correct what it created. **What problems is Salesforce Platform solving and how is that benefiting you?** Saving time with the premade options is a big plus. I also like how it saves everything I’ve done on the platform and keeps records of it all, so I can easily go back and review my work whenever I need to. ### 17. End-to-end journey visualization to improve onboarding and support **Rating:** 4.0/5.0 stars **Reviewed by:** Fatima M. | Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from Spanish; Castilian using AI. **Reviewed Date:** September 15, 2026 **What do you like best about Salesforce Platform?** The CRM allows for end-to-end journey visualizations of my client, ensuring a better experience in onboarding and problem resolution **What do you dislike about Salesforce Platform?** The fact that having many functionalities can lead to confusion about what is included when acquiring the platform/licenses, as well as what I really need for my business and the dependency on experts for every minor installation or improvement **What problems is Salesforce Platform solving and how is that benefiting you?** It resolves not having the journey of clients and leads separated but rather centralized in one place and point of contact and consultation ### 18. Exceptional Scalability and Seamless Integration with Strong Low-Code Power **Rating:** 5.0/5.0 stars **Reviewed by:** mizumoto r. | director, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 15, 2026 **What do you like best about Salesforce Platform?** The Salesforce Platform delivers exceptional scalability, seamless integration across multiple departments, and strong low-code capabilities. It enables businesses to quickly build applications, automate complex workflows, and securely unify customer data within a single platform. **What do you dislike about Salesforce Platform?** I don’t have any particular dislikes about this platform. It consistently meets my expectations, runs smoothly, and handles day-to-day tasks effectively without any major issues. **What problems is Salesforce Platform solving and how is that benefiting you?** By streamlining day-to-day operations, the platform helps boost productivity, cut operational costs, accelerate project delivery, and deliver valuable data insights that strengthen overall decision-making and support revenue growth. ### 19. The Best All-in-One CRM Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Steven P. | CRM Administrator, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **AI Translated:** This review has been translated from English using AI. **Reviewed Date:** January 13, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Salesforce Platform?** It's by far the best CRM available. It can do everything. **What do you dislike about Salesforce Platform?** It is expensive, especially for small companies. **What problems is Salesforce Platform solving and how is that benefiting you?** It is allowing us the ability to contact our constituents easily and allowing us to track the many different ways that they are involved in our organization. ### 20. Flexible CRM Configuration That Fits Our Business Processes **Rating:** 4.0/5.0 stars **Reviewed by:** Shay H. | Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 16, 2026 **What do you like best about Salesforce Platform?** I really like the different configuration options and the flexibility to build a CRM that fits my business and my specific processes. **What do you dislike about Salesforce Platform?** I feel like the user-friendly interface could be better, and I don’t like that, in order to be successful, we basically need vendors to help us manage the platform. It would be great for nonprofits or small businesses that need a basic CRM if there were a simple service package for setup and ongoing maintenance. **What problems is Salesforce Platform solving and how is that benefiting you?** Being able to track users and manage access. ### 21. Agentforce 360 platform **Rating:** 5.0/5.0 stars **Reviewed by:** Teekam S. | Salesforce Developer, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** October 21, 2022 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Salesforce Platform?** Agentforce clubbed it together not like classic application that has to wait to load lightning pages, I mean to say No UI latency. Cleaner Integration & Governance: The shift toward External Client Apps (ECAs) and API-first access makes it much easier to govern application permissions and audit automated actions without juggling complex, user-bound Connected Apps. **What do you dislike about Salesforce Platform?** Debugging & Visibility: Because there's no standard UI to visually track every execution step, troubleshooting asynchronous processes, API payloads, or agent errors can be tough. Having a more intuitive, centralized dashboard or unified log stream for real-time API and background agent debugging would save a lot of time. **What problems is Salesforce Platform solving and how is that benefiting you?** This follows cloud tech infrastructure, sales cloud and services cloud ### 22. Enhances Customer Interaction, Smooth Setup **Rating:** 4.5/5.0 stars **Reviewed by:** Reddy Y. | Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** April 15, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Salesforce Platform?** I find Agentforce 360 Platform to be a great tool, particularly because it provides data in a granular way for users. This feature significantly improves the workflow speed, making tasks more efficient. I also appreciate how it improves performance and flexibility, which are crucial for my work. **What do you dislike about Salesforce Platform?** Salesforce Platform is really smooth!! All about the tool is great!! **What problems is Salesforce Platform solving and how is that benefiting you?** I use Agentforce 360 Platform to automate customer data, which helps users improve their sales. It provides granular data and significantly improves workflow speed, performance, and flexibility. ### 23. Flexible API Integration with Streamlined Development **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 16, 2026 **What do you like best about Salesforce Platform?** I appreciate the Salesforce Headless 360 Platform's flexibility to expose Salesforce data and business capabilities through APIs. It significantly reduces development effort by allowing us to reuse Salesforce functionality across various applications and channels, enhancing the integration of Salesforce capabilities into custom applications and digital experiences without relying on the Salesforce UI. Additionally, it provides consistent customer data and processes across multiple channels, which is very helpful. **What do you dislike about Salesforce Platform?** I think the setup for Salesforce Headless 360 could be simpler, and the documentation needs to be clearer. Improving performance monitoring would help with implementation and maintenance too. **What problems is Salesforce Platform solving and how is that benefiting you?** I use Salesforce Headless 360 Platform to integrate Salesforce capabilities into custom applications, ensuring consistent customer data across channels and reducing development effort by reusing Salesforce functionality. ### 24. Highly Customizable, Scalable Salesforce Platform That Grows with the Business **Rating:** 5.0/5.0 stars **Reviewed by:** Teng V. | IT Application Specialist II - Salesforce Administrator, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 15, 2026 **What do you like best about Salesforce Platform?** I like Salesforce because it is highly customizable, scalable, and flexible enough to support many different business processes. It brings automation, reporting, integrations, and customer data into one platform, which makes it easier to build solutions that can grow and change with the business. **What do you dislike about Salesforce Platform?** There is not much that I don’t like about salesforce. It is more around the fast pace and salesforce focusing more around new technology vs along existing technology better **What problems is Salesforce Platform solving and how is that benefiting you?** Solves the problem of being everything about our customer into one place ### 25. Ethical review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** June 08, 2023 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Salesforce Platform?** Salesforce Headless 360 Platform is Salesforce’s new API-first approach that lets you run the whole platform without ever opening the browser. Instead of clicking through the UI, humans and AI agents can access data, workflows, and business logic through APIs, MCP tools, and CLI commands. It adds 60+ MCP tools and coding skills so agents in tools like Claude Code and Cursor can build and deploy directly, plus an Experience Layer that delivers approvals and workflow components natively in Slack, WhatsApp, Teams, and other channels. It also brings native React support for custom UIs and new governance tools to safely manage agents in production. For teams using Salesforce for ticketing, this means work allocation and updates can be automated and handled headless, across any surface, while still using the same trusted Salesforce data and security. **What do you dislike about Salesforce Platform?** Salesforce is now API-first and built for agents, the biggest gaps are around accuracy and control. Sometimes agent-driven actions still don’t return the exact output you expect, which makes work allocation tricky. Headless also needs stronger error handling and clearer audit logs so it’s easier to see why an agent made a specific decision or assignment. And while the MCP tools and Experience Layer are powerful, setup can still feel technical for teams that don’t have dev resources. **What problems is Salesforce Platform solving and how is that benefiting you?** Its helpfull in making the things easier for me to understand the ticketing process and also to make use of it in best ways and I prefer it from all the ticketing tools ### 26. Flexible, Scalable Platform for Custom Apps and Centralized Workflows **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Alternative Medicine | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 15, 2026 **What do you like best about Salesforce Platform?** I like Salesforce Platform’s flexibility and scalability. It provides a strong foundation for building and customizing business applications, automating processes, and integrating different systems while keeping data and workflows centralized. **What do you dislike about Salesforce Platform?** The main downside is that the platform can become complex as customizations and business requirements grow. Advanced configurations, integrations, and troubleshooting may require specialized technical knowledge, and there can be a learning curve for new users. **What problems is Salesforce Platform solving and how is that benefiting you?** Salesforce Platform helps solve the challenge of managing different business processes and applications across a single, scalable platform. It enables us to automate workflows, centralize data, build custom solutions, and integrate with other systems. This reduces manual work, improves process efficiency, and makes it easier to adapt the platform to changing business requirements. ### 27. Flexible, Scalable Ecosystem for Automating Workflows and Tailored Solutions **Rating:** 5.0/5.0 stars **Reviewed by:** Pietrangelo C. | Head of CRM Transformation & Data Strategy, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 16, 2026 **What do you like best about Salesforce Platform?** Its flexibility and scalability: it connects data, processes and applications in one ecosystem, enabling teams to automate workflows, build tailored solutions and adapt quickly to changing business needs. **What do you dislike about Salesforce Platform?** The platform can become complex and expensive as customization grows. Managing integrations, releases, technical debt and multiple Salesforce products can also require significant specialized skills and governance. **What problems is Salesforce Platform solving and how is that benefiting you?** It reduces data silos and fragmented processes by providing a unified platform for data, applications and workflows. This improves efficiency, collaboration, automation and our ability to deliver solutions faster. ### 28. Effortless Setup and Seamless Data Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Thiago d. | Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 16, 2026 **What do you like best about Salesforce Platform?** I find the Salesforce Headless 360 Platform really easy to use and set up, which is great because it helps me provide clients with a beautiful 360 view of their information. The platform's ability to connect with other external systems and integrate with REST APIs allows me to provide real-time information to clients efficiently. **What do you dislike about Salesforce Platform?** All is good to me **What problems is Salesforce Platform solving and how is that benefiting you?** I use Salesforce Headless 360 Platform to connect it with external systems and REST APIs, providing clients with real-time information and a comprehensive 360-degree view. ### 29. Powerful, Customizable Platform—But Navigation and Admin Overhead Can Be Challenging **Rating:** 3.5/5.0 stars **Reviewed by:** Nilesh K. | Data Architect, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 15, 2026 **What do you like best about Salesforce Platform?** Salesforce is a powerful and flexible platform that supports a wide range of business processes and customer-facing applications. Its strong integration capabilities, customization options, and extensive ecosystem make it suitable for enterprise environments. The platform provides good visibility into sales and customer data while enabling automation and analytics. However, it can require significant administration, governance, and investment to manage effectively at scale. **What do you dislike about Salesforce Platform?** Seller sometimes fine hard to navigate as the like dashboards **What problems is Salesforce Platform solving and how is that benefiting you?** Help sales prioritise and take necessary action to win revenue for company ### 30. Simplifies Building with Prompts but Needs Faster Load Times **Rating:** 4.0/5.0 stars **Reviewed by:** Ankur K. | Senior Marketing Cloud Developer, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 15, 2026 **What do you like best about Salesforce Platform?** I like the ease of building with Salesforce Headless 360 Platform, especially how it uses prompts instead of the more technical stuff. This allows me to focus more on the strategy side rather than technical details. **What do you dislike about Salesforce Platform?** The speed at which things get generated and loaded could be improved. I also found the initial setup a bit challenging, I'd rate it two out of five. **What problems is Salesforce Platform solving and how is that benefiting you?** I use Salesforce Headless 360 Platform to focus more on building strategies rather than being bogged down by technical details. ### 31. Highly Customizable Cloud CRM with Next-Level Capabilities **Rating:** 5.0/5.0 stars **Reviewed by:** Rehan A. | Artificial Intelligence Engineer, Information Technology and Services, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **G2 Icon:** Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise. **Reviewed Date:** February 22, 2026 **What do you like best about Salesforce Platform?** Salesforce is highly customizable and flexible. It has a lot of learning resources available online. It is cloud-based, so we can access it from anywhere. Its CRM capabilities are very powerful and advanced. I am a Salesforce developer, so I really enjoy working with it. Also, Salesforce support is very good and responsive.its easy to use for user . the implementation is easy to advance for developer . I am also using salesforce everyday .. and i have also integrated with others platform like outlook twilio and AWS **What do you dislike about Salesforce Platform?** The only thing which i dislike in salesforce is that its cache issue and its changement reflection in UI **What problems is Salesforce Platform solving and how is that benefiting you?** Salesforce helps many companies solve business problems. They use Salesforce to build strong relationships with customers. It helps them provide better services and improve customer experience. It also allows them to track everything properly, like sales, leads, and customer interactions. ### 32. One Central Hub That Keeps Our Whole Team Aligned **Rating:** 5.0/5.0 stars **Reviewed by:** Liz H. | Data Systems Director, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 06, 2026 **What do you like best about Salesforce Platform?** It’s great to finally have one place for all of our data, so the entire team can stay on the same page. **What do you dislike about Salesforce Platform?** It can be challenging to build things in a way that works well for everyone on the team, especially without help from a developer. **What problems is Salesforce Platform solving and how is that benefiting you?** We used to have so much siloed data, requiring us to enter the same information into multiple sheets and documents ### 33. Tried and true: the category leader for a reason! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 27, 2023 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Salesforce Platform?** The Salesforce Platform has been my favorite CRM for my entire sales career. I've used others and quickly realized why I recommend Salesforce to every company leader (regardless of sales team size). Salesforce is a great tool for creating and leverage reports. It also gives you the ability to truly share the status of a companies relationship with a prospect or existing customer account. Again, it has been beloved throughout my career because of the ability to customize reporting. **What do you dislike about Salesforce Platform?** Salesforce is a little hard to get set up. Without the right level of experience, it isnt a fun tool to train people to use (if they have never used your specific instance). Salesforce also is expensive. There are atleast 2-3 other CRMs that cost sa lot less. **What problems is Salesforce Platform solving and how is that benefiting you?** Salesforce is our source of truth. "If it is not in Salesforce, it didn't happen" is the slogan that is used across our sales department. ### 34. Flexible, Customizable Platform for Centralizing Data and Automating Workflows **Rating:** 4.5/5.0 stars **Reviewed by:** neha k. | IT - Sr Staff Business Systems Analyst, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 16, 2026 **What do you like best about Salesforce Platform?** Salesforce Platform is flexible and easy to customize. It helps centralize customer data, automate workflows, and integrate different business processes in one platform. **What do you dislike about Salesforce Platform?** Some advanced configurations can be complex and require technical expertise. Licensing and customization costs can also increase as the organization and requirements grow. **What problems is Salesforce Platform solving and how is that benefiting you?** Salesforce Platform helps us centralize customer and business data, automate repetitive processes, and improve collaboration across teams. It reduces manual work, provides better visibility into information, and helps us build scalable workflows and applications more efficiently. ### 35. Streamlined Operations with Salesforce Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 17, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Salesforce Platform?** Enable AI and autonomous software agents to interface directly with enterprise data and logic, bypassing the need for a human-facing user interface. **What do you dislike about Salesforce Platform?** Improve the platform's execution by focusing on new specific areas **What problems is Salesforce Platform solving and how is that benefiting you?** Unified customer data Provides a single view of the customer via Customer 360 and Data Cloud, reducing silos and enabling consistent, real-time personalization. Better insights from unified profiles translate to higher engagement and revenue impact across marketing, sales, and service. Automation at scale Low-code Flow and orchestration automate repetitive work, while Apex and LWC handle complex logic — freeing teams to focus on higher-value tasks. Connecting real-time data to automation shortens cycle times and improves responsiveness across departments. ### 36. The Agentic Edge: Moving from Data to Action **Rating:** 4.0/5.0 stars **Reviewed by:** Vanshika G. | Consultant, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** April 30, 2026 **What do you like best about Salesforce Platform?** Agentforce 360’s best feature is its ability to move beyond suggestions into autonomous action. It doesn’t just predict it executes tasks natively within your data. The low-code builder makes deploying these AI agents simple for any Salesforce admin to manage. **What do you dislike about Salesforce Platform?** The pricing model is unpredictable. Credit-based costs can spike fast. It also requires heavy administrative lifting, if your underlying data is messy, the agents will fail. It’s powerful but demands significant technical oversight and a clean house to be effective. **What problems is Salesforce Platform solving and how is that benefiting you?** Agentforce 360 solves the problem of static data by turning your CRM into a proactive workforce. The Problems It Solves - Employee Burnout: It offloads Tier 1 repetitive tasks, like order tracking or lead qualification to autonomous agents. Data Fragmentation: It uses Data Cloud to pull info from external silos so agents have the full context without needing to build complex integrations. Slow Response Times: It provides 24/7 support that actually resolves issues instead of just offering help articles. ### 37. Agentforce gathers everything in one place and makes customer flows smoother **Rating:** 4.0/5.0 stars **Reviewed by:** Christoffer A. | Systemutvecklare, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **AI Translated:** This review has been translated from Swedish using AI. **Reviewed Date:** April 29, 2026 **What do you like best about Salesforce Platform?** The best thing about Agentforce has been that we have been able to gather much of the work in one place instead of jumping between different systems all the time. It has made everyday life smoother, especially when several people need to keep track of the same customer flows and tasks. For us, it has been helpful to be able to build on the platform according to our own needs, without everything feeling locked from the start. It saves time and makes the work feel more manageable, even though it took a little time to get into everything from the beginning. **What do you dislike about Salesforce Platform?** What has been the least smooth is that sometimes it feels a bit heavy to get started and find the right way among all the functions. The platform can do a lot, but precisely because of that, it can also become a bit confusing at first before you understand how everything is connected. We would have liked certain parts to be more intuitive from the start, especially for new users who are not familiar with Salesforce from before. **What problems is Salesforce Platform solving and how is that benefiting you?** Previously, it has been difficult to take it from "seed to loaf" without compromising on quality, user-friendliness, or simplicity. ### 38. Flexible, Scalable Salesforce Platform That Unifies Data and Processes **Rating:** 4.5/5.0 stars **Reviewed by:** Thitiya T. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 15, 2026 **What do you like best about Salesforce Platform?** I like the flexibility and scalability of Salesforce Platform. It allows us to customize solutions to meet different business needs while bringing data and processes together in one platform. **What do you dislike about Salesforce Platform?** Salesforce Platform can be complex to configure and maintain, particularly for advanced requirements. Some features also require additional licenses or add-ons, which can increase costs. **What problems is Salesforce Platform solving and how is that benefiting you?** Salesforce Platform helps centralize data and streamline business processes in one platform. This reduces manual work, improves visibility, and allows our team to deliver solutions more efficiently. ### 39. Clean, Intuitive UI That’s Easy to Personalize **Rating:** 4.5/5.0 stars **Reviewed by:** Alexis L. | Administrative Associate/Development Specialist, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 17, 2026 **What do you like best about Salesforce Platform?** It is a clean UI for anyone to just pick up and use. Training and adjusting the platform to your personalized needs are so easy to create. **What do you dislike about Salesforce Platform?** The variety of AI features are great but there are too many products and variety of options that don’t currently work cohesively. It’s confusing to know what products up should go with because so many overlap. **What problems is Salesforce Platform solving and how is that benefiting you?** It helps with managing the pipeline and bookings as well as case creation and management for customer. ### 40. Highly Customizable Salesforce with Powerful Sales Tracking and a Huge Support Community **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 15, 2026 **What do you like best about Salesforce Platform?** I love the ability to customize the Salesforce platform for both company and customer growth. The ability to track Sales Rep activity and correlate with Sales Opportunity results is amazing. Additionally, the community is so large that there are so many avenues to reach out to help with support. **What do you dislike about Salesforce Platform?** The flexibility does make for some confusion at times, as well the cost is a large investment for a smaller sized company. **What problems is Salesforce Platform solving and how is that benefiting you?** Salesforce is solving my company's problem of being able to easily monitor Sales Manager Activity. It is also providing our Sales Managers with a better CRM system to be able to automate their sales practices while allowing them more time in the field to make the sales. ### 41. Powerful Customization with Salesforce, but Beware of Complexity and Costs **Rating:** 5.0/5.0 stars **Reviewed by:** Pallavi G. | Lead Developer, Hospital & Health Care, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from English using AI. **Reviewed Date:** October 16, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Salesforce Platform?** The Salesforce Platform offers powerful customization and automation — from Flows to Apex and LWCs enabling you to build tailored business solutions, integrate data seamlessly, and deliver smarter customer experiences without heavy infrastructure setup. **What do you dislike about Salesforce Platform?** Complex configurations can sometimes lead to performance issues. Deployment between environments is time-consuming, and licensing or feature costs can escalate quickly. **What problems is Salesforce Platform solving and how is that benefiting you?** Salesforce centralizes customer, sales, and service data into one platform automating workflows, improving collaboration, and providing real-time insights that boost productivity and decision-making across teams. ### 42. Salesforce Platform Makes Complex Automation Easy with Flow Builder and a Unified Data Model **Rating:** 5.0/5.0 stars **Reviewed by:** Sourabh S. | Senior Salesforce Consultant, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 15, 2026 **What do you like best about Salesforce Platform?** The Salesforce Platform excels at turning complex business logic into drag-and-drop automation through tools like Flow Builder and Agentforce AI. Its unified data model creates a single source of truth across all customer touchpoints while maintaining enterprise-grade security. Plus, the vast AppExchange ecosystem lets teams scale and integrate with external systems without rebuilding their tech stack from scratch. **What do you dislike about Salesforce Platform?** Customization and integration options need specialized skills **What problems is Salesforce Platform solving and how is that benefiting you?** B2b Sales and service process is easier to handle with this. User friendly interfaces ### 43. Ease of use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from English using AI. **Reviewed Date:** September 18, 2024 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Salesforce Platform?** Great platform and all features in one place. Sales process easy to set up for the user and configure the forecast. Business use he reports and dashboards for the KPI **What do you dislike about Salesforce Platform?** Not really to complain. Our sales user love it. It lags in the Devops functionality like most of the the app exchange devops application. **What problems is Salesforce Platform solving and how is that benefiting you?** All the CRM needs including the reports for the executive for measuring the Sales and service team KPIs. Implementing the custom apps for the business team ### 44. A scalable platform **Rating:** 4.5/5.0 stars **Reviewed by:** George L. | Sr. Salesforce Developer, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **G2 Icon:** Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise. **Reviewed Date:** September 18, 2024 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Salesforce Platform?** AI-first architecture. Rather than treating AI as an add-on, Headless 360 is designed so AI agents can securely discover and execute business capabilities using native platform services. This makes it easier to build autonomous workflows while still relying on Salesforce's security and governance model. Better support for modern developer workflows. Salesforce has introduced hosted MCP servers, dozens of MCP tools, prebuilt coding skills, and enhanced CLI capabilities, making it easier to integrate with AI-assisted development tools. **What do you dislike about Salesforce Platform?** Faster local development without relying heavily on scratch orgs. Better IDE support with richer debugging. Native dependency management. Stronger multi-org management. **What problems is Salesforce Platform solving and how is that benefiting you?** easy to create custom apps ### 45. Transforms Lead Capture, Strong Yet Reliable **Rating:** 5.0/5.0 stars **Reviewed by:** David M. | Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** April 22, 2026 **What do you like best about Salesforce Platform?** I appreciate using Agentforce 360 Platform for effectively interacting with customers through our website. The platform helps with driving conversations towards lead processes and improves our website lead capture. I see potential in exploring more agent processes like SDR Agent, Employee Agent, and more, which makes this platform valuable as it opens doors to various Agentic business processes. The setup was very easy, and the support and training from Salesforce Trailhead Academy was excellent. I also find the new AgentForce Studio to be amazing, a significant improvement over their previous builder. **What do you dislike about Salesforce Platform?** Sometimes systems or portions of Agentforce 360 go offline or experience outages. I know these things happen but that can be disruptive during development and potentially could erode trust. Updates are frequent so I hope these types of issues will happen less often. **What problems is Salesforce Platform solving and how is that benefiting you?** I use Agentforce 360 Platform for interacting with customers and capturing leads, reducing spam, and improving lead routing from marketing campaigns, leading to improved lead capture from our website. ### 46. All-in-one platform that keeps work organized **Rating:** 4.0/5.0 stars **Reviewed by:** Ruel D. | Administrative Assistant, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** February 09, 2026 **What do you like best about Salesforce Platform?** What I like best about Salesforce is that it gives us one clean source of truth and makes the work trackable end-to-end. In a fast-moving environment like ours, that reduces back-and-forth, keeps handoffs clean, and makes it easy to prioritize what matters through dashboards and reporting. I also like how customizable it is. Once the workflow is mapped properly, Salesforce can enforce consistency with automation, so the process doesn’t depend on who’s working that day. **What do you dislike about Salesforce Platform?** What I dislike most is that it can feel overly complex and admin-heavy for simple tasks—too many clicks, slower performance at times, and small workflow changes often need configuration to get right. **What problems is Salesforce Platform solving and how is that benefiting you?** Salesforce solves the problem of scattered info and inconsistent follow-ups by keeping everything in one place (records, notes, tasks) and automating workflows. It benefits me by saving time, reducing missed items, and making it easy to track status and report progress. ### 47. A Robust and Scalable Platform for Managing Customer Relationships **Rating:** 5.0/5.0 stars **Reviewed by:** Vishal H. | Salesforce Developer, Manufacturing, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** January 28, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Salesforce Platform?** Salesforce stands out for its flexibility and its ability to be customized to support complex business processes. I appreciate how it brings sales, service, and automation together on a single platform, which makes it easier to manage work in one place. The reporting and dashboard features are especially powerful and genuinely help with making data-driven decisions. I use it regularly, and it has significantly improved efficiency and visibility across teams. **What do you dislike about Salesforce Platform?** The learning curve can be steep, especially for new users or administrators. Some configurations and automations require careful planning to prevent performance issues down the line. Licensing costs can also be high for smaller teams. Even with these drawbacks, the platform’s capabilities still outweigh the challenges. **What problems is Salesforce Platform solving and how is that benefiting you?** Salesforce addresses the issue of disconnected systems by centralizing customer data and key processes in one place. For me, it’s especially helpful because it automates repetitive tasks, improves data accuracy, and delivers real-time insights when I need them. It also makes collaboration across teams much easier, since everyone is working from the same up-to-date information. Overall, it streamlines operations and supports scaling business processes more effectively. ### 48. One of the Top Crm **Rating:** 5.0/5.0 stars **Reviewed by:** Sachin K. | Salesforce Developer, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 10, 2023 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Salesforce Platform?** Use of the Einstein ai and other exciting features related to ai agents are awesome **What do you dislike about Salesforce Platform?** Improve the Change set deployment search bar , for searching of components to add quickly. **What problems is Salesforce Platform solving and how is that benefiting you?** The Salesforce platform helps to customize the each and every single business requirements very efficiently and the standard things are designed so perfectly so it's easy to use . ### 49. Agentforce Feels Like a True CRM Teammate—Automates the Busywork **Rating:** 4.0/5.0 stars **Reviewed by:** Salman R. | Technical Editor, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **G2 Icon:** Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise. **Reviewed Date:** April 20, 2026 **What do you like best about Salesforce Platform?** The coolest part about the new Agentforce setup is that it actually gets things done instead of just offering tips. Most CRMs feel like a place where data just sits, but this version comes across more like it’s working alongside you. It can take care of a lot of the back-and-forth tasks—like updating customer records or following up on simple requests—without me having to click through ten different menus. It’s refreshing to have a system that can actually “think” through a process and take a few things off my plate, so I can stay focused on the bigger stuff. **What do you dislike about Salesforce Platform?** There’s a lot to take in at first. Salesforce is already a pretty huge platform, and adding autonomous agents into the mix makes the learning curve even steeper. If you don’t set the “guardrails” correctly, the agent can end up trying to do something you didn’t intend, so you may need to spend a fair amount of time babysitting it early on. It also depends heavily on having clean data—if your records are a mess, the agent is likely to make mistakes based on that bad information. **What problems is Salesforce Platform solving and how is that benefiting you?** It mostly solves the problem of getting buried in small, repetitive tasks that end up eating the whole day. Before this, our team was constantly reacting to things as they came up. Now we can let the agents take care of the routine work in the background, so we’re not stuck chasing every little request. The biggest benefit is that we respond to customers much faster. People aren’t left waiting for days for a simple update anymore, because the system can often handle it the moment it comes in. ### 50. All-in-One Salesforce Platform with Agents, Data 360, and Apps **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** April 15, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Salesforce Platform?** Agentforce 360 is an all-in-one platform that brings together everything you need to keep up with a rapidly changing world. What stands out most about the Agentforce 360 Platform is how it brings everything into one unified view. Having customer data, communication history, and workflows all in a single place makes it much easier to stay organized and respond quickly. Another big advantage is its flexibility, you can tailor the platform to fit different processes and team needs without too much friction. That combination of visibility and customization really helps improve both efficiency and the overall customer experience. **What do you dislike about Salesforce Platform?** I don’t like that they keep rebranding and changing the names of their products. I’ve been using Salesforce for a long time, and a product we use, and are used to calling by a specific name, can change names multiple times. That creates confusion, especially when people are talking about products; for example, Pardot is now Account Engagement. **What problems is Salesforce Platform solving and how is that benefiting you?** Creating opportunities, generating quotes, and providing a customer support system and portal where our customers can open cases all in one place. It centralizes and automates work, people from across different department can collaborate and work on specific records. We’re also catching up to AI and its benefits, and this tool is helping our users get to where they want to be with the support of AI. ## Salesforce Platform Discussions - [What are the essential Salesforce Platform features a beginner should learn to improve customer relationship management?](https://www.g2.com/discussions/what-are-the-essential-salesforce-platform-features-a-beginner-should-learn-to-improve-customer-relationship-management) - 5 comments, 2 upvotes - [What is Salesforce Mobile used for?](https://www.g2.com/discussions/what-is-salesforce-mobile-used-for) - 1 comment, 1 upvote - [What all functionalities can be used via Salesforce?](https://www.g2.com/discussions/what-all-functionalities-can-be-used-via-salesforce) - 2 comments, 1 upvote - [How do I create a test environment in Salesforce?](https://www.g2.com/discussions/how-do-i-create-a-test-environment-in-salesforce) - 1 comment, 1 upvote - [What is the Salesforce Mobile App?](https://www.g2.com/discussions/what-is-the-salesforce-mobile-app) - 2 comments, 1 upvote - [View Salesforce Platform pricing details and edition comparison](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews?page=4&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-09-29+06%3A48%3A38+-0500&secure%5Bsession_id%5D=ccdc8318-84d8-4822-bac9-b0bbc842b40b&secure%5Btoken%5D=2f4a0a373460296359a85c8d76f8f30fd34cfdab07840a51d9e651e26f48ba0c&format=llm_user) ## Salesforce Platform Features **Additional Functionality** - Continuous Integration - Drag & Drop - Backup and Recovery - Multiple Programming Languages Supported - Continuous Deployment - Code Development - For No-Code Development - Version Control - Configurable Workflow - Graphical User Interface - For Low-Code Development - Activity Dashboard - Generative AI - UI Prototyping - Source Control - Software Development - API - Data Import/Export - Web App Development - Custom Development - Code Repository Integration - Data Security - Mobile Development - Access Controls/Permissions - Collaboration Tools - Application Security - Alerts/Notifications - Automated Testing - Integrated Development Environment - Offline Access - Debugging - AI Copilot - Reporting/Analytics - Compatibility Testing - Pre-built Templates - Third-Party Integrations - Data Modeling - Customizable Branding - Data Visualization - Code Editing **Additional Functionality** - Fraud Detection - PCI Compliance - Application Management - Audit Management - Single Sign On - Secure Data Storage - SSL Security - Privileged Account Management - Reporting & Statistics - Two-Factor Authentication - Member Accounts - HIPAA Compliant - AI Copilot - Self-Service Access Request - User Provisioning - Audit Trail - Third-Party Integrations - Real-Time Notifications - Active Directory Integration - Authentication - Compliance Management - Workflow Management - Access Controls/Permissions - Access Management - Secure Login - Customizable Branding - Real-Time Monitoring - Security Auditing - Policy Management - Data Synchronization - Collaboration Tools - API - Unified Directory - Multi-Factor Authentication - Biometrics - Activity Dashboard - Generative AI - Credential Management - Event Logs - Real-Time Analytics - Password Management - Access Certification - Self Service Portal - Mobile Access **Data Masking** - Sensitive Fields - Dynamic Masking - Static Masking - Consistent Masking - Random Masking **Administration** - Application Deployment - Native Deployment - Data Security - Access Control - Scalability - Lifecycle Management **Administration** - Policy, User, and Role Management - Approval Workflows - Automated Provisioning - Bulk Changes - Centralized Management - Self-Service Access Requests - Configurable Workflow - User Management - User Session Management - Password Management - Workflow Management - Policy Management - Access Management - Endpoint Management **Functionality** - Data Migration - Data Variety - Alerts and Logging - Data Replication **Functionality** - Dashboard - Reporting - Integrations - End-user management - Audit trails - APIs - Mobile SDK - Customizable design - Server-side storage **Functionality** - Self-registration and self-service - Authentication - Scalability - Consent and preference management - Customer data linking - Access Management - Two-Factor Authentication **Functionality** - User provisioning - Password manager - Single Sign-on - Enforces policies - Authentication - Multi-factor authentication - Two-Factor Authentication **Management** - Configuration Management - Access Control - Orchestration - Portfolio Management - Workflow Management - Timeline Management - Testing Management - Change Management - Issue Management - Compliance Management - Policy Management - User Management - Application Management - Task Management - Project Management - Release Management - Audit Management **Functionality** - App complexity - App Variety - Customized Branding - Application Templates **Functionality** - Ease of Use - File Management - Multi-Language Support - Customization - Straight-Out-the-Box Functionality - Help Guides - Patching & Updates - Workflow Management - Change Management - Deployment Management - Performance Management - Compliance Management - Lifecycle Management - Task Management - Document Management - Database Support **Agentic AI - Software Testing** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Application Design** - UI Code Extending - Programming Code Extending - Customized Branding - Application Templates - Configurable Workflow - Rules-Based Workflow - Project Workflow - Customizable Templates **Development** - Application Deployment - Custom Development - Development Environment - Multiple Programming Languages Supported - Testing - Integrated Development Environment - Collaboration Tools - Social Media Integration - Agile Methodologies - Software Development **User Interface Design** - WYSIWYG Editor - Customized Branding - App Templates - Workflow Management - Task Management - Configurable Workflow - Deployment Management - Integrations Management **Compliance** - Access Management - At-Risk Analysis - DLP Configuration - Sensitive Data Compliance **Automation** - Workflow Automation - Workflow Mapping - Real-Time Updates **Functionality** - Multi-Factor Authentication - Single Sign-On - BYOD support - Password Vault - Centralized management - Role-based security - Live notifications - Live session recording & playback - Hide passwords - Temporary, time-limited privilege - Compliance Management - Remote Monitoring & Management - Credential Management - Incident Management - Alerts/Notifications - Real-Time Notifications - Network Security - Multi-Factor Authentication **Management** - Backup and Recovery - Integration Variety - Access and Security - Real time Monitoring ** Type** - Cloud-solution **Functionality** - Automation - Integrations - Extensibility - Continuous Integration - Third-Party Integrations **Data Control** - Data Migration - Data Synchronization - Data Security - Real-Time Data **AI Authentication Risk Management - Customer Identity and Access Management (CIAM)** - Adaptive MFA - Anomaly Detection - Fraudulent Login Detection - Adaptive Authentication Policies - Risk-Based Authentication **Data Control** - Data Migration - Data Synchronization - Data Security - Real-Time Data - Data Aggregation and Publishing **Database** - Database Management - Analytics - Auto Scaling - Backup / Recovery - Storage - Project Management - Email Management - Design Management - Lifecycle Management - Deployment Management - Workflow Management - Application Management - Purchase Order Management - HR Management - User Management **Data Control** - Data Migration - Data Synchronization - Data Security **Administration** - Database Management - Deduplication - Backup - API / integrations **Development** - Application Templates - UI Code Extending - WYSIWYG Editor - Collaborative Development **Monitoring** - Audit Logging - Activity Logging - Anomaly Detection ** Reporting** - Activity Tracking - Reporting - Access & Permission Change Reporting - Compliance & Audit Trail Export - Ad hoc Reporting - Role-Based Permissions - Real-Time Reporting **Security** - Data Protection **Processes** - Pipeline Control - Workflow Visualization - Continuous Deployment - Prioritization - Version Control - Rules-Based Workflow - Approval Workflow - Configurable Workflow **Agentic AI - Drag and Drop App Builder** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **AI Biometric & Behavioral Analysis - Customer Identity and Access Management (CIAM)** - Behavioral Biometric Analysis - Liveness Detection **Additional Functionality** - Role-Based Permissions - Real-Time Updates - Graphical User Interface - No-Code - Real-Time Reporting - Data Visualization - Customizable Fields - Charting - Integrated Development Environment - Customizable Forms - Generative AI - API - Reporting & Statistics - Agile Methodologies - Web Forms - Custom Development - Offline Access - Customizable Reports - Visual Modeling - Access Controls/Permissions - Authentication - Search/Filter - Alerts/Notifications - Activity Dashboard - AI Copilot - Secure Data Storage - Collaboration Tools - Approval Process Control - Web/Mobile App Development - Data Import/Export - Version Control - Real-Time Notifications **Additional Functionality** - Single Sign On - Search/Filter - Real-Time Reporting - Data Import/Export - Reporting/Analytics - AI Copilot - Commenting/Notes - Data Extraction - SSL Security - Performance Metrics - Status Tracking - Real-Time Monitoring - Troubleshooting Reports - API - Issue Tracking - Projections - Real-Time Data - Event Logs - Collaboration Tools - Generative AI - Role-Based Permissions - Monitoring - Activity Dashboard - Authentication - KPI Monitoring - Activity Tracking - Real-Time Notifications - Dashboard **Publishing** - Application Deployment - Platform Compatability - Lifecycle Management - Mobile Access - Deployment Management - Project Management - Integrations Management - Template Management - Application Management - Document Management - Workflow Management - Iteration Management - Requirements Management - Calendar Management - Task Management - Forms Management **Infrastructure** - Networking - Virtual Machines - Security - Activity Tracking **Publishing** - Application Deployment - Platform Compatibility - Lifecycle Management - Mobile Access **Security ** - Multi-Factor Authentication - Data Transport - Data Types - Security Tools **Reporting** - Audit log - Reporting - Event Logs **Agentic AI - Low-Code Development Platforms** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - No-Code Development Platforms** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - Cloud Migration** - Autonomous Task Execution - Multi-step Planning - Decision Making **Authentication & Authorization - Identity and Access Management (IAM)** - Adaptive & Contextual Access Control **AI Context-Aware Security Controls - Customer Identity and Access Management (CIAM)** - Account Recovery Assistants - Constraint Enforcement **Additional Functionality** - Role-Based Permissions - Real-Time Updates - Graphical User Interface - No-Code - Real-Time Reporting - Data Visualization - Customizable Fields - Charting - Integrated Development Environment - Customizable Forms - Generative AI - API - Reporting & Statistics - Agile Methodologies - Web Forms - Custom Development - Offline Access - Customizable Reports - Visual Modeling - Access Controls/Permissions - Authentication - Search/Filter - Alerts/Notifications - Activity Dashboard - AI Copilot - Secure Data Storage - Collaboration Tools - Approval Process Control - Web/Mobile App Development - Data Import/Export - Version Control - Real-Time Notifications - Drag & Drop - For No-Code Development - Performance Metrics - Pre-Built Modules **Additional Functionality** - Custom Development - Audit Trail - AI-assisted Development - Collaborative Development - Document Storage - Approval Process Control - Alerts/Notifications - CRM - Access Controls/Permissions - Third-Party Integrations - Drag & Drop - Reporting & Statistics - Monitoring - Real-Time Reporting - Customizable Reports - Performance Monitoring - Version Control - Database Support - Data Import/Export - Graphical Workflow Editor - Visual Modeling - Business Process Automation - AI Copilot - Activity Dashboard - API - Data Visualization - Generative AI - Customizable Forms - Customizable Fields - Web/Mobile App Development **Additional Functionality** - Real-Time Notifications - Access Certification - Behavioral Analytics - Self Service Portal - Generative AI - Multiple Authentication Methods - User Provisioning - Data Security - Reporting/Analytics - Single Sign On - Automatic User/Device Recognition - Unified Directory - Self-Service Access Request - AI Copilot **Additional Functionality** - Role-Based Permissions - Audit Trail - Approval Process Control - Security Auditing - Activity Tracking - Data Verification - Reporting/Analytics - Activity Dashboard - Secure Data Storage - Third-Party Integrations - Access Controls/Permissions - HIPAA Compliant - Behavioral Analytics - Application Access Control - Multiple User Accounts - PCI Compliance - API - User Activity Monitoring - Device Auto Discovery - Generative AI - Network Monitoring - AI Copilot - Real-Time Monitoring - Threat Intelligence **Additional Functionality** - Access Controls/Permissions - Customizable Forms - Monitoring - Customizable Templates - Cloud Computing - Generative AI - Version Control - Customizable Reports - Approval Process Control - Real-Time Reporting - Web Forms - Inventory Tracking - ERP integration - CRM - Customizable Fields - Data Connectors - Third-Party Integrations - Active Directory Integration - Graphical User Interface - Real-Time Data - For Developers - Reporting & Statistics - Single Sign On - Mobile Access - Accounting Integration - Drag & Drop - AI Copilot - API - Configurable Workflow - Activity Dashboard - Projections **Administration & Governance - Identity and Access Management (IAM)** - Identity Lifecycle Management - Self‑Service Account Management - Member Accounts - User Management - Multiple User Accounts **Generative AI - Identity and Access Management (IAM)** - AI‑Driven Access Anomaly Detection - Automated Policy Tuning - Predictive Role Recommendations **Additional Functionality** - Secure Data Storage - User Defined Attributes - Third-Party Integrations - Reporting/Analytics - Audit Trail - Automated Scheduling - Active Directory Integration - Secure Login - Real-Time Notifications - Event Logs - Activity Dashboard - Generative AI - Risk Assessment - Self Service Portal - Data Verification - Customizable Templates - Biometrics - Security Auditing - AI Copilot - Real-Time Data - Reporting & Statistics - Monitoring - HIPAA Compliant - Real-Time Monitoring - Customizable Reports - Risk Analysis ## Top Salesforce Platform Alternatives - [Quickbase](https://www.g2.com/products/quickbase/reviews) - 4.5/5.0 (1,550 reviews) - [Claris FileMaker](https://www.g2.com/products/claris-filemaker/reviews) - 4.5/5.0 (496 reviews) - [Nintex](https://www.g2.com/products/nintex-nintex/reviews) - 4.3/5.0 (1,272 reviews)