--- title: Agentforce Sales (formerly Salesforce Sales Cloud) Reviews meta_title: 'Agentforce Sales (formerly Salesforce Sales Cloud) Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 25864 reviews by the users' company size, role or industry to find out how Agentforce Sales (formerly Salesforce Sales Cloud) works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 25864 scale: '5' date_modified: '2026-08-04' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Agentforce Sales (formerly Salesforce Sales Cloud) Reviews **Vendor:** Salesforce **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.4/5.0 **Total Reviews:** 25,864 ## About Agentforce Sales (formerly Salesforce Sales Cloud) Accelerate revenue from pipeline to paycheck with Salesforce Sales Cloud - your complete growth platform that brings together the power of humans with agents at every step of the sales cycle. Boost productivity with automation and drive revenue with an integrated growth platform. The future of sales is here, and with Agentforce, we’re helping teams unlock their full potential - making them limitless. Build Pipeline Faster with AI Agents: Sales Agents Sales AI Sales Engagement Sales Programs Buyer Engagement Accelerate Productivity with Automation: Sales Data Sales Analytics Sales Team Productivity Revenue Intelligence Drive Revenue on an Integrated Platform: Revenue Lifecycle Management and CPQ Sales Performance Management Partner Relationship Management ## Agentforce Sales (formerly Salesforce Sales Cloud) Pros & Cons **What users like:** - Users commend the **ease of use** of Agentforce Sales, appreciating seamless access to all customer information in one location. (3657 reviews) - Users value the **feature-rich platform** of Agentforce Sales, enhancing seller efficiency and customer engagement. (3166 reviews) - Users value the **powerful lead management** features of Agentforce Sales, enhancing customer experience and team collaboration. (2050 reviews) - Users value the **extensive customization options** of Agentforce Sales, tailoring it to fit unique business needs effortlessly. (1640 reviews) - Users value the **extensive customizability** of Agentforce Sales, allowing tailored solutions for unique business needs. (1619 reviews) - Users value the **centralized customer data** from Salesforce Sales Cloud, enhancing efficiency in managing leads and relationships. (1614 reviews) - Business Management (1480 reviews) - Helpful (1438 reviews) - Users appreciate the **seamless integration capabilities** of Salesforce Sales Cloud, enhancing workflows and internal system connections significantly. (1344 reviews) - Effective (1234 reviews) **What users dislike:** - Users find the **learning curve steep** , as configuration is time-consuming and report creation can be confusing. (1830 reviews) - Users find **customization limitations** and complexity frustrating, especially for smaller teams with simpler needs. (1411 reviews) - Users find the **missing features** in Agentforce Sales hinder their ability to manage complex issues easily. (1147 reviews) - Users find the **limited features** of Agentforce Sales require time and expertise for effective customization and reporting. (1126 reviews) - Users find the **pricing model expensive** , which can be prohibitive for smaller companies and those with limited budgets. (1109 reviews) - Users find the **complexity of configurations** overwhelming, especially with excessive options complicating the sales process. (1101 reviews) - Limited Customization (947 reviews) - Learning Difficulty (907 reviews) - Overwhelming (861 reviews) - Users find Salesforce Sales Cloud to be **not intuitive** , leading to challenges in navigation and management for new users. (790 reviews) ## Agentforce Sales (formerly Salesforce Sales Cloud) Reviews ### 1. My Go-To CRM for Daily Operations - Best tool to manage your accounts **Rating:** 4.5/5.0 stars **Reviewed by:** Tushar S. | Business Development Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** September 05, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** As someone who lives and breathes in Salesforce every single day, thia platform's sheer power and customizability are what I appreciate most. The ability to build custom objects, automate complex workflows with Flow, and create detailed reports and dashboards is a game-changer. It's not just a CRM; it's a flexible business operating system that can be molded to fit almost any process. The analytics tools, especially, are top-notch and give me real-time insights into our sales pipeline and customer data. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** It requires a dedicated admin or team to manage the platform effectively, and small changes can sometimes have unintended consequences. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Salesforce Sales Cloud has been a game-changer for our team. It has solved our biggest challenge of fragmented data by creating a single, centralized hub for all customer information. This has eliminated the need for messy spreadsheets and allowed us to streamline our entire sales process. The automation of tedious tasks and the ability to gain instant insights from reports has freed up valuable time, allowing us to focus on building stronger customer relationships and closing more deals. It's the central nervous system that keeps our sales operations organized, efficient, and highly effective. ### 2. Streamlined Sales Process with Centralized Data **Rating:** 4.0/5.0 stars **Reviewed by:** Muhammad Rizwan A. | Senior Email Marketing Lead, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I appreciate the centralized customer data feature of Salesforce Sales Cloud, which allows me to have a 360-degree view of the customer by gathering all interactions, contact details, and communication history in one place. This comprehensive customer insight is invaluable for managing leads and keeping track of customer relationships. Additionally, I find the streamlined sales process extremely beneficial, primarily due to the sales automations that Salesforce Sales Cloud offers. These features together help in simplifying and enhancing the sales workflow, making it more efficient. Furthermore, the initial setup of Salesforce Sales Cloud was easy for my team, which I found to be a significant advantage. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** I dislike that all the packages should be the same. The starter package should include the relay option. Additionally, I am not a fan of the changes made after moving to Hyperforce. I feel we should revert back to the infrastructure we had before this move. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** I use Salesforce Sales Cloud to manage leads, send marketing emails, and maintain a 360-degree view of customers through centralized data and sales automations. ### 3. Sales Funnel Clarity and Time-Saving Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Rameen M. **Reviewed Date:** December 10, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I like that Salesforce Sales Cloud ensures reps don't waste time on manual follow-ups or updating spreadsheets and copy-pasting notes. Salesforce automates tasks like reminders, workflows, emails, calls, meeting logging, and even AI-assisted data entry. I appreciate the clear ownership it provides over accounts and deals in pipeline stages, and the trustworthy forecasting it offers. Setting up Salesforce was super easy, and our dev team managed it seamlessly. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** I find the alignment between sales, marketing, and support could be better. Shared data across teams and having a full customer journey or a single customer profile is lacking. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Salesforce Sales Cloud helps with business scaling and revenue challenges. It centralizes lead management, pipelines, and deal ownership, ensuring forecasting you can trust. It automates tasks, reminders, workflows, and fosters prioritization and effective lead routing, preventing reps from wasting time on manual activities. ### 4. Effortless Lead Capture and Auto-Qualification **Rating:** 5.0/5.0 stars **Reviewed by:** Melanie C. | Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** It helps with capturing and auto-qualifying leads. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** It takes some time to adjust and refine the configurations **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It has benefited me by reducing the time it takes to qualify leads. ### 5. One Platform to Centralize the Entire Sales Cycle **Rating:** 4.5/5.0 stars **Reviewed by:** Eyal K. | Sales Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** You have one platform that centralizes all your sales cycle processes **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Not something in particular, maybe that is too closed to modify for regular users **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It centralizes all the sales processes from all the different sales tools ### 6. Centralizes Sales with Powerful Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Sofia F. | agent, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I really like the clear pipeline visibility in Agentforce Sales and how it makes it easy to track leads and opportunities. The powerful automation for follow-ups is a huge plus. I also found the initial setup to be super easy. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Usability, it can feel complex to understand and overwhelming for new users. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales solves the problem of scattered customer data and manual sales tracking by centralizing everything in one place. ### 7. Effortlessly Easy and All-Encompassing **Rating:** 5.0/5.0 stars **Reviewed by:** James M. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I like how easy it is to use Agentforce Sales (formerly Salesforce Sales Cloud). It makes life easier by having everything in one place. The initial setup was very easy, even though it was a long time ago. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** I have no dislikes **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales makes life easier by having everything in one place. I use it to check updates, and find forms and info. ### 8. Saves Me Time and Speeds Up My Process **Rating:** 5.0/5.0 stars **Reviewed by:** Ethan E. | Sales Development Representative, Enterprise (> 1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** It really helps me speed up my process and saves me time. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** It can be very time-consuming to figure everything out, and it takes a while to get the hang of it. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Helping me to accurately track my sales cycle ### 9. A Powerful and Flexible CRM That Truly Supports Everyday Sales Work **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Sales Cloud is really helpful for its ease of use, making it comfortable for teams to work with on a daily basis, even for users who are not very technical. The ease of implementation helps teams get started quickly, and responsive customer support provides reassurance when questions or challenges come up. With frequent day-to-day usage, the wide number of features supports most sales needs. Overall, the ease of integration with other tools helps teams collaborate better and keeps the sales process running smoothly. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Sometimes, Sales Cloud can feel a bit overwhelming for new users because of the sheer number of features, and it naturally takes some time, practice, and guidance to feel fully comfortable with it. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Analytics and performance tracking inside the Salescloud help identify bottlenecks early, forecast more accurately, and measure individual and team performance. ### 10. Easy to Use but Occasionally Slow **Rating:** 4.5/5.0 stars **Reviewed by:** Jacob B. | EHS/IH/Rental Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** May 31, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I like how easy it is to use Agentforce Sales. It helps me keep track of my hours and PTO efficiently. The initial setup was easy, which is another plus. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** It's slow sometimes. It takes a while to load. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** I use Agentforce Sales to keep track of hours and PTO. It's easy to use. ### 11. Streamlined Customer Support with Salesforce Sales Cloud **Rating:** 5.0/5.0 stars **Reviewed by:** Jamie G. | Product Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I like that all our data is in one place with Salesforce Sales Cloud, and it keeps everything organized and flowing. It's really useful that it keeps emails organized and our responses too, making it easy to look back and see how we've answered in the past. It helps us better with follow-up emails. It's a good product that was very helpful and helps expedite our customer support. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** It's kinda difficult sometimes to get started and to understand how everything works initially. But once you do, it's fairly simple. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Salesforce Sales Cloud streamlines our customer response time, keeps all our data in one place, and organizes emails and responses, helping us improve future interactions. ### 12. Great for Organizing Sales Pipelines, Revenue Tracking, and Rep Reporting **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Its a great way to organize all your business's sales activities: pipeline, revenue tracking, reporting on each rep's revenue and work. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Sometimes it can be over-configured and be a mess to clear out, so make sure you have clear business requirements when building new functionality. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It's making it a lot easier for me to see how my team is doing day to day, as well by month, quarter, and over the year. Helps us stay on track to our goals. ### 13. AI Sales Automation That Keeps Me Focused on Closing Deals **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Events Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** It helps automate sales tasks with AI, improves pipeline visibility, and lets me focus more on closing deals than on admin work. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** It can feel overly complex, with a steep learning curve and frequent need for admin support, and it can also be expensive and heavy for simple sales processes. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It removes manual sales work like lead tracking, data entry, follow-ups, and pipeline updates by automating them with AI agents. This gives me a clearer view of the pipeline, better prioritization of leads, and faster decision-making. The main benefit for me is saving time on administrative tasks so I can focus more on selling and customer relationships. ### 14. Salesforce review **Rating:** 2.5/5.0 stars **Reviewed by:** Leslie N. | WFH services, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I didn't use the software as frequently. I recall A.I. managing most of the work. Also, it gathers leafs from Facebook and LinkedIn. So that's probably the most helpful, that it is easily integrated. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** I did not understand what I was supposed to go exactly. I didn't use the software for an actual job. It was more fir experience with A.I. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It is reducing the work load in various fields. This saves time. ### 15. A Proactive Partner That Frees Reps to Focus on Building Connections **Rating:** 5.0/5.0 stars **Reviewed by:** Yash S. | Client Operations, Enterprise (> 1000 emp.) **Reviewed Date:** April 08, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I love how it acts as an proactive partner by enabling representatives to focus on building connections instead of spending time managing data. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** It’s mainly the price. The outcome- or conversation-based pricing can make it challenging to forecast the budget. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** The main problem I had was customer acquisition cost. Previously, I had to hire about 10% more salespeople just to grow by 10%. Now I’m seeing a reduction in that cost, since digital agents can handle the high-volume outreach. ### 16. Great Opportunity Display and Flexible Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Alyssa A. | Bilingual Client Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I really like how the app displays opps, and I also appreciate the integration options it offers with other tools. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** I’d like to have a link that takes me directly to our clients’ most recent agreement, instead of having to go into Opportunities every time. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It saves me so much time when it comes to finding information about our clients. It also gives me a good idea of the other touchpoints someone else in the company has had with the same client. ### 17. Unmatched Scalability and Integration with Salesforce Sales Cloud **Rating:** 5.0/5.0 stars **Reviewed by:** Kali Charan R. | Assistant Vice President of Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** November 26, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Salesforce Sales Cloud offers significant scalability. The Salesforce ecosystem is extensive, providing numerous options for integration with various sales and marketing tools, including ABM, email marketing, and analytics platforms. Its user interface is easy to use, and there is a large community that shares and implements best practices. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The cost of Sales Cloud may be higher compared to other tools available in the market. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It makes it easier to track both the sales cycle and the leads cycle. I can see how teams like Sales are performing and whether they are meeting the SLA. It also provides insight into which channels are most effective for generating leads. ### 18. Save time and qualify leads **Rating:** 5.0/5.0 stars **Reviewed by:** ALEJANDRA A. | Digital Marketing, Business Supplies and Equipment, Enterprise (> 1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** It benefits us by saving time as it takes care of qualifying the leads and updating everything in real-time so I can focus on the strategy. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** It was a bit difficult for us to understand it at first, but with the training, everything became easier. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Resolve primarily the abandonment of leads since for our business it is vital because we have products that we offer which require accompaniment. ### 19. Salesforce - The Best sales cloud platform **Rating:** 4.5/5.0 stars **Reviewed by:** latika a. | Salesforce Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** June 16, 2022 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Works seamlessly with flows and tools like Microsoft Power Automate.Uses Salesforce Data Cloud for a fuller customer view. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** There's heavy dependency on clean data, is not handled by salesforce. Also, set up some clouds is still complex **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Entire sales pipeline is implemented and using all its ilfeatired. Integrations with third party systems works amazing. It's highly Customisable as per the needs of the company and help and support is available readily ### 20. Great for Reports and Quick Customer Lookups **Rating:** 4.0/5.0 stars **Reviewed by:** Tyler P. | Wide Format Service Technician, Mid-Market (51-1000 emp.) **Reviewed Date:** March 17, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Great for running reports, easy to look up my customers, their printers, previous work orders, generate leads **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** It doesn’t retain your password for long and you have to use the Authenticator app all the time **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Less paper work, information all in one place, easy to search cutting down time to gather information ### 21. Great for Organization, but Reporting Can Be Complicated **Rating:** 5.0/5.0 stars **Reviewed by:** Abigail T. | Sales Operations Specialist II, Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I like how easy it is to keep everything in one place. It helps me stay organized, track projects, and see what’s happening with each customer or account. It also makes it easier for everyone on the team to stay on the same page. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Sometimes it can feel a bit complicated, especially when you’re running reports. There are a lot of features, which is great, but it can take time to learn where everything is and how to use it efficiently. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It helps keep all our customer and project information organized in one place. It makes it easier to track updates, follow up on tasks, and communicate with the team. This saves time, reduces mistakes, and helps make sure everyone knows what’s going on with each account. ### 22. Powerful Sales Management and Insightful Reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Salesforce Sales Cloud is highly powerful and flexible, with strong lead, opportunity, and pipeline management. Its reporting and dashboards provide deep visibility into sales performance, and the ecosystem of integrations and automations is a major strength. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** It has a steep learning curve and can feel complex for new users. Customization often requires admin expertise, and licensing and add-on costs can become expensive as usage scales. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Salesforce Sales Cloud solves the problem of fragmented sales data and manual sales tracking by centralizing leads, accounts, opportunities, and activities in a single system. This improves visibility into the pipeline, enables more accurate forecasting, and standardizes sales processes. As a result, it helps prioritize the right deals, improves collaboration across teams, and drives more informed, data-driven sales decisions. ### 23. Solid Integration, Requires Technical Assistance **Rating:** 5.0/5.0 stars **Reviewed by:** Gustavo r. | ANALISTA DE RIESGO OPERATIVO, Accounting, Enterprise (> 1000 emp.) **Reviewed Date:** January 13, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I like the integration of Salesforce Sales Cloud with my company's own systems. Its global support and multi-device capability are features I value greatly. Additionally, the use is very easy and intuitive, which makes it easier for me to manage customer information. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** High cost and technical knowledge requirement, certain modifications are expensive **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** I use Salesforce Sales Cloud for customer information management. I like the integration, global support, and ease of use, making it easy and intuitive. ### 24. Streamlined Sales and Centralized Data, but a Steep Learning Curve **Rating:** 3.5/5.0 stars **Reviewed by:** Daan V. | Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I like best is how it centralizes customer data and streamlines the sales process, making it easier to track opportunities and manage relationships efficiently. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The interface can feel complex at times, especially for new users, and it takes a while to fully understand all features. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It solves the challenge of managing customer relationships and sales activities in one place, which helps me stay organized and improves overall efficiency. ### 25. Easy Reporting & Seamless Tool Integration **Rating:** 4.5/5.0 stars **Reviewed by:** James Martin M. | Sales Enablement Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** February 13, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I like that Salesforce Sales Cloud is easy to use, especially when creating reports and dashboards since it requires no coding, just drag and drop. I also appreciate how well it syncs with our other tech tools like Gong, Consensus, and ZoomInfo. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** I think it's more on how we set up Salesforce Sales Cloud, but there are a lot of fields currently and sometimes it's hard to navigate. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** I use Salesforce Sales Cloud as our main sales CRM, which makes it easy to create reports and dashboards with drag-and-drop functionality. It also helps with pipeline review and forecasting and syncs well with other tech tools. ### 26. Streamlined CRM with Easy Information Access **Rating:** 4.0/5.0 stars **Reviewed by:** Tricia R. | Senior Product Specialist Capital Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I like that Agentforce Sales makes it easy to have all my information in one place and is user-friendly. I also appreciate being able to look up all my opportunities regularly and keep close monitoring of those sales opportunities. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** I wish the mobile app required less manual input for opportunities and could auto-populate more information. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** I use Agentforce Sales for recording customer activities, sales opportunities, and CRM information. It provides all information in one place and helps me monitor opportunities closely. ### 27. Streamlines Email Drafting, CRM Updates, and Follow-Ups **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I like how it assist in email drafting, updating CRM files.. scheduling follow up. Ypu are able to view account history base on all work done to an account. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Sometimes recommendations feel generic and repetitive **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It helps prioritize high-intent prospects which makes vetting easier. Allows us to work with multiple dealers that arenon different types of sales ### 28. Salesforce Sales Cloud is used to reduce user's manually work. **Rating:** 4.0/5.0 stars **Reviewed by:** Bhavdip G. | Employee, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** The best part of salesforce sales cloud is automation capabilities. with help of sales cloud we can create flow, apex class that can be make to the easy for our work. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The biggest disadvantage is cost because some advance features are not avilable in free. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** salesforce sales cloud can make my work easy because it can be provided automation services. ### 29. Nice Features That Let Me Manage Everything in One Place **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Some of the features it provides are really nice, and I can manage many things in one place. Still, there are a lot of things that could be added to make it better overall. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** There are still some bugs, and I’d like better ability to create custom fields and manage objects directly. Also the price seems okay but bit expensive and AI sometimes does not work as expected **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Managing things across lots of different tools and places can now be handled in one single place, with everything properly organized. Also, The integrations seems easy to implement. ### 30. Empowered Client Interactions with Real-Time Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Bernly A. | customer service representative, Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I really like the feature that allows us to communicate with clients through email while receiving real-time updates. It's helpful to receive client replies directly and get notifications about new interactions, as well as being able to view the last interaction history of the email. Switching from Avaya to the Salesforce softphone also proved to be more reliable. The initial setup of Salesforce Sales Cloud was very easy for us. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** none so far **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** I use Salesforce Sales Cloud to document client interactions with real-time resolution. It helps me communicate with clients through email, receiving their replies directly and getting notified about new interactions and email history. ### 31. Helps Track Leads and Follow Up More Successfully **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** April 08, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** It helps me keep track of records from my leads and supports me in following up, which makes me more successful. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** It takes time to understand the platform and learn how to manage and filter your existing prospects. It isn’t a straightforward process and requires some prior knowledge/training to use effectively. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** As mentioned in the benefits, it really helped me keep track of things and stay on top of follow-ups, which in turn helped me generate more opportunities. ### 32. Exceptional Data Management Made Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Shiraz A. | Sales Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** December 30, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Data management and the interface is very userfriendly **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Always lags and no shortcuts to opportunities makes it difficult to log activities **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** A lot of problems like tracking opportunities and clients. Keeping a check on sales performance (team and individual). Cadences are also helping big time ### 33. Salesforce Sales Cloud **Rating:** 4.0/5.0 stars **Reviewed by:** Leonardo J. | Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I use this everyday and what I like about Salesforce Cloud is that it keeps all our customer info in one place. Everyone on the team from sales, support, and marketing can see the same data, so we’re not chasing down updates or working off old info. It’s super flexible too. We’ve been able to customize it to fit exactly how we work, and the best part is it can grow with us. So if things scale up, we’re not stuck starting over with a new system. It also plays really well with other tools we use stuff like Office 365, Groove, and Clari. And if we need something more specific, it lets us connect whatever we need and make customizations. The automation and AI features are awesome. We’ve been able to automate a lot of repetitive stuff, and the built-in AI actually gives useful suggestions. Since it’s cloud-based, we can use it from anywhere and anytime, which has been great for a daily remote worker like me. And the AppExchange is full of ready-to-go apps we can just plug in when we need something quick. Oh, and the dashboards? Super helpful. We can track everything in real time without having to dig through spreadsheets. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Honestly, while Salesforce is powerful, there are a few things that can be frustrating. First off, it’s not the easiest system to learn. There’s a steep learning curve, especially for new users. You kind of need someone who really knows what they’re doing to set it up and maintain it properly. It’s also pretty expensive. Between licenses, add-ons, and customization, the costs can add up fast. Especially for smaller teams or companies just starting out. Sometimes it feels like it's trying to do too much. There are so many features that it can get overwhelming, and not all of them are relevant to every team. Customizing it is powerful, but also kind of a double-edged sword. If you don’t have a dedicated admin or dev, even small changes can become a pain or break something else. And the user interface, while it’s improved, still feels a bit clunky in places. Some things take more clicks than they should, and finding the right settings or data can be a bit of a maze. Lastly, support can be hit-or-miss. Sometimes it’s great, but other times you’re waiting way too long for answers unless you’re on one of the higher-tier plans. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** What Salesforce really helps with is keeping everything connected when it comes to our customers. First, it’s a solid CRM, so we are able to track all our leads, contacts, and deals, basically the whole customer journey, in one place. Nothing gets lost and everyone is on the same page. It is also super helpful for managing our sales pipeline. We can see exactly where each deal stands, what is coming up, and what needs attention. That visibility makes it way easier to stay organized and hit our goals. On the marketing side, we can run campaigns, track performance, and segment audiences without jumping between tools. It streamlines a lot of the process. For support, it is great too. Our service team can manage cases efficiently and respond faster, which makes a big difference in customer satisfaction. What I also like is how it brings the whole team together, especially now with Slack integrated. Everyone is working from the same data and can communicate in real time. The reports and dashboards are another big plus. We can track everything in real time and actually use that data to make decisions, not just look at it after the fact. It also saves time with automation. A lot of the repetitive stuff like assigning leads, sending follow ups, or triggering workflows just runs on its own now. And finally, it is flexible. As we grow or shift our processes, we can customize Salesforce to fit. Whether it is building a custom app or adjusting a workflow, it is built to scale with us. ### 34. Excellent Guidance for Opportunity Management and Coaching **Rating:** 4.5/5.0 stars **Reviewed by:** Kelly B. | Salesforce Administrator, Investment Banking, Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Guidance for opportunity management and coaching **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Inability to apply to a custom object for Orgs tracking pipeline outside of Opportunities **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Speed to response and reminders, leveraging an AI assistant that can keep Sales on track ### 35. Clear, Insightful Dashboards That Improve CRM Messaging **Rating:** 4.5/5.0 stars **Reviewed by:** Jenny U. | Senior Community Trust & Safety Manager, Telecommunications, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I loved the dashboards. I was able to clearly see relevant data for our CRM. AI insights were helpful in shaping messaging, as well. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** It was a bit difficult to get used to at first. For someone just starting to use Salesforce, it took me some time to get used to the UI. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Once I got used to the UI, I found it helpful in keeping track of partner communications. ### 36. Simple, Intuitive UI with Comprehensive Dashboards and Reporting **Rating:** 4.5/5.0 stars **Reviewed by:** Zaid M. | Enterprise AE, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** The UI is simple and easy to navigate, and the dashboards and reporting are comprehensive and well organized. Easy integrations with other systems. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** It’s lagging when it comes to AI features, and it feels expensive for the ROI and overall value it provides. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** A sales CRM for managing leads and opportunities, serving as a single source of truth across all GTM motions. ### 37. A Clear 360° View of Clients and Prospects **Rating:** 5.0/5.0 stars **Reviewed by:** Deanna G. | Sales and Marketing Solutions Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** June 03, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I like that as a salesperson, I can see a 360 degree view of my clients and prospects. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Every company sets it up differently, so it’s not always as intuitive as it could be for the user. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Clear insights on customers/prospects, single source of data for team members. ### 38. Powerful, Customizable CRM for Scalable Opportunity Scouting and Data-Driven Decisions **Rating:** 4.0/5.0 stars **Reviewed by:** AJAY S. | CAE Engineer, Chemicals, Enterprise (> 1000 emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** It’s the right tool for opportunity scouting, managing accounts, and keeping activities in one place, with extensive customization and the scalability needed to support a growing business. Its AI-powered insights, reports, and forecasting enable us to make data-driven decisions. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Its cost and limitations or on integration and customizations leading to confused UI and Maintenance heavy workflows. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It helps with handling sales, leads, samples, tasks, opportunities, forecasting, and insightful reports. ### 39. Excellent for tracking leads and customer interactions **Rating:** 4.5/5.0 stars **Reviewed by:** Mohit J. | Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Salesforce Sales Cloud makes it very easy to manage leads, opportunities, and customer interactions in one place. The customizable dashboards and reports provide clear visibility into the sales pipeline, and automation features like workflows save a lot of time. Its integration capabilities with other tools are also very helpful for streamlining processes. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The platform can feel overwhelming at first because of the steep learning curve. Some features require technical expertise to set up properly, and the interface can be a bit complex for new users. Licensing costs can also be high for smaller teams. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Salesforce Sales Cloud is helping us centralize customer and sales data, making it easier to track leads, manage opportunities, and forecast revenue. It reduces manual work by automating repetitive tasks, which saves time and improves efficiency. The insights from real-time dashboards and reports help in making data-driven decisions, while better visibility into the sales pipeline has improved collaboration across the team and ultimately boosted sales performance. ### 40. Intelligent Automation, Accurate Forecasting, and Seamless CRM Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Parthiban R. | Managing Director, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Some of the key areas I would recommend: Intelligent automation, efficient productivity, accurate forecasting based on available data, CRM integration as a single source, and personalization. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The complexity of using the tools requires sufficient training and a higher cost compared to other tools. The implementation is also not that easy, with limited AI functionality, sometimes performance issues, and difficult to maintain. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It mostly reduces the admin work. support the sales team, AI integration also helps. ### 41. Automation and Predictability Made Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Maryann B. | Operations Analyst, Sales and Support (also at times work as a SFDC Admin), Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2023 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I like Agentforce Sales because it's more automated and helps me drive better data for analyzing. It makes the platform extremely valuable by helping me focus on predictability and closing opportunities. From my understanding, the initial setup was very easy. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** None **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales helps me look through future deals and predict what's gonna close for my fiscal year. It's more automated, driving better data analysis. ### 42. Easy Reporting, Simple Filters, and Effortless Exports **Rating:** 4.5/5.0 stars **Reviewed by:** Phillip S. | Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Easy to create and navigate reports. Filters are easy to find and use, while exporting reports is simple. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** While highly customizable, a customer page can. become a bit crowded with TOO MUCH information **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Detailed, thorough, complete history of all interactions with my customers. Easy to track opportunities through sales cycle and where my attention needs to be each day. ### 43. Salesforce sales cloud _ A strong CRM Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Renewables & Environment | Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Salesforce sales cloud is best for providing centralised customer data, project related details only in one place with easy access even our site team can access this data on mobile app also. This helps us in easy leads tracking, follow ups, etc. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The software is difficult to understand without proper training and sometimes our site team observed it to be lagging due to slow internet. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** With the Salesforce we have observed improved in coordination between departments within organization. Reduces delay in customer response as we are able to attend customer queries through software only. Itvis offering clear visibility of project related progress report and customer satisfaction. ### 44. Radically Customizable with a Steep Learning Curve **Rating:** 5.0/5.0 stars **Reviewed by:** Monu K. | Senior Market Research, Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I love how easy data upload is with Salesforce Sales Cloud, which simplifies the process and saves me a lot of time. The radical customization feature, especially the low code/no code aspect, allows me to tailor the platform to my specific business needs and even replace spreadsheets, making it speak my business language more effectively. I appreciate the robust reporting capabilities and the enterprise-grade customization options available when scaling up, as well as the enhanced security features. The initial setup was challenging, but I commend the Salesforce team for their efforts in smoothing out the process, which demonstrates their commitment to improving user experience. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** I find the high cost of Salesforce Sales Cloud to be a significant drawback, making it a less economical option for some businesses. Additionally, there is a steep learning curve involved in mastering the platform, which can be intimidating and time-consuming for new users. Without strict oversight, the complexity of the system may lead to inefficient use and potential issues. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** I use Salesforce Sales Cloud to consolidate scattered customer data, replace spreadsheets, and streamline manual processes with easy data uploads and radical customization, enhancing my workflow by speaking my specific business language. ### 45. Smooth Interface, Needs Better Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Jack D. | Business Development Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I love the interface of Salesforce Sales Cloud because it's smooth to use and has an easy layout, which significantly enhances my daily workflow leading to better time management and organization. Using this product for over five years daily in managing my customer sales flow, I find it helps enormously in ensuring efficiency and maintaining quality assurance throughout the process. Even though I was not involved directly in the initial setup, the setup process appeared very smooth, contributing to a seamless transition when we first started using it. Moreover, my overall experience with Salesforce Sales Cloud is so positive that I would highly recommend it to others, evidenced by my willingness to give it a recommendation score of 9 out of 10. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Integration with other applications is poor **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** I use Salesforce Sales Cloud to save time, improve organization, efficiency, and ensure quality assurance in my customer sales flow. ### 46. Salesforce Review: Features, Functionality, and Fit **Rating:** 5.0/5.0 stars **Reviewed by:** Bhavna C. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I like best about Salesforce Sales Cloud is its ability to bring everything into one place—leads, opportunities, accounts, and customer interactions—making it much easier to manage the entire sales cycle. The platform is highly customizable and scalable, which means it can adapt to different business needs while growing alongside the organization. Its automation features save a lot of time by handling repetitive tasks like lead assignments and follow-ups, while the reporting and real-time dashboards provide clear visibility into pipeline health and sales performance. On top of that, the mobile app and integrations with tools like Slack and marketing platforms make collaboration seamless and keep the team productive, even on the go. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I dislike about Salesforce Sales Cloud is that while it’s a powerful platform, it can feel overly complex and sometimes overwhelming to navigate, especially for new users. The level of customization available is a strength, but it also means setup and ongoing configuration often require dedicated admin support or technical expertise, which can be costly. The user interface, though improved over time, isn’t always intuitive, and simple tasks can take multiple clicks. Additionally, the platform can become expensive as more features, add-ons, and integrations are needed, which may not be ideal for smaller businesses. Lastly, reporting, while robust, can have a steep learning curve, and running advanced reports isn’t always straightforward without proper training. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Salesforce Sales Cloud is helping solve the challenge of scattered customer data by centralizing all leads, opportunities, accounts, and interactions in one place, which makes it easier to manage relationships and track progress across the entire sales cycle. It reduces the time spent on manual administrative tasks through automation of workflows, follow-ups, and lead assignments, allowing sales teams to focus more on selling. The platform also solves visibility issues by providing real-time dashboards and reporting, enabling accurate forecasting and better decision-making. With mobile access and integrations with other tools, it helps keep the team connected and productive from anywhere. Overall, these benefits translate into improved efficiency, stronger collaboration, and more predictable revenue growth. ### 47. Salesforce Makes Incident Tracking Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Vee Jay F. | Data Analyst 1, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Salesforce is our main source for tracking incidents, and it makes our work easier overall. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** So far, everything seems to be working well for me. I haven’t run into any issues with using it. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Creating an incident is much easier, and it serves as a tool where we can also write our comments and remarks about the adjustments we have made. ### 48. Feature-Rich and Highly Customisable to Fit Any Business Need **Rating:** 5.0/5.0 stars **Reviewed by:** Andriy L. | Snr. Director, Global Customer Success & Technical Services, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** April 06, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Feature-rich and highly customisable, it fits any business need. we use it for customer support and sales. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Intermittent lagging, and it takes a long time to refresh dashboards with more than 10 reports. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Order-to-cash and customer support. ### 49. Powerful Dashboards and Real-Time Workflow Management with Salesforce Sales Cloud **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Renewables & Environment | Mid-Market (51-1000 emp.) **Reviewed Date:** April 26, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Salesforce sales cloud is powerful is managing workflows and clients with its dashboard,reports. Real time data management is easier with Agentforce sales. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Proper training required to use this.Too many features thus required proper training. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Improves productivity as we are able to manage all data through single platform. Helps in managing workflows with automate approval and followups. Overall helping to achieve customer satisfaction and gain leads. ### 50. Easy CRM Management, But Some Limits Frustrate **Rating:** 4.0/5.0 stars **Reviewed by:** Aisha S. | SDR, Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I like how easy it is to use Agentforce Sales (formerly Salesforce Sales Cloud). It hosts all the main information and serves as the source of truth for all the information we gather on prospects. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** So many rules and limits which cause issues that should be resolved quickly but aren’t **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Agentforce Sales hosts all the main information and serves as the source of truth for the information we've gathered on prospects. ## Agentforce Sales (formerly Salesforce Sales Cloud) Discussions - [How do you manage high volume of duplicated data?](https://www.g2.com/discussions/how-do-you-manage-high-volume-of-duplicated-data) - 3 comments, 2 upvotes - [How are other organizations utilizing SFDC for application of price uplift annually in their Renewal Contracts, both for 12 month and multi-year arrangements?](https://www.g2.com/discussions/how-are-other-organizations-utilizing-sfdc-for-application-of-price-uplift-annually-in-their-renewal-contracts-both-for-12-month-and-multi-year-arrangements) - 1 comment, 2 upvotes - [When do you need a CRM?](https://www.g2.com/discussions/31049-when-do-you-need-a-crm) - 11 comments, 3 upvotes - [How do I merge two contacts in the same account on on main screen if that's possible?](https://www.g2.com/discussions/15673-how-do-i-merge-two-contacts-in-the-same-account-on-on-main-screen-if-that-s-possible) - 6 comments, 2 upvotes - [How do make our classic layout and fields, buttons transfer over to lightning](https://www.g2.com/discussions/12482-how-do-make-our-classic-layout-and-fields-buttons-transfer-over-to-lightning) - 2 comments, 2 upvotes - [View Agentforce Sales (formerly Salesforce Sales Cloud) pricing details and edition comparison](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews?page=261§ion=pricing&secure%5Bexpires_at%5D=2026-08-04+05%3A08%3A58+-0500&secure%5Bsession_id%5D=77014f5f-d626-4fea-be8d-ca354feab773&secure%5Btoken%5D=0462fc439a6285653fbb9dbc4a86f2a2e4277a803ee728bb392f73373cb5b452&format=llm_user) ## Agentforce Sales (formerly Salesforce Sales Cloud) Integrations - 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[Harver](https://www.g2.com/products/harver/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [IBM Db2](https://www.g2.com/products/ibm-db2/reviews) - [IDfy](https://www.g2.com/products/idfy/reviews) - [intalk.io](https://www.g2.com/products/intalk-io/reviews) - [Intelligent WorkFlow](https://www.g2.com/products/intelligent-workflow/reviews) - [Intuit Mailchimp All-in-One Marketing Platform](https://www.g2.com/products/intuit-mailchimp-all-in-one-marketing-platform/reviews) - [Intuit Mailchimp Email Marketing](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews) - [Ironclad](https://www.g2.com/products/ironclad/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Jira Cloud for Sheets](https://www.g2.com/products/jira-cloud-for-sheets/reviews) - [Jira Product Discovery](https://www.g2.com/products/jira-product-discovery/reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - [Jotform](https://www.g2.com/products/jotform/reviews) - [Kiwi for Gmail](https://www.g2.com/products/kiwi-for-gmail-kiwi-for-gmail/reviews) - [LARA](https://www.g2.com/products/neura-robotics-lara/reviews) - [LeadSquared Sales CRM](https://www.g2.com/products/leadsquared-sales-crm/reviews) - [LinkedIn Job Search](https://www.g2.com/products/linkedin-job-search/reviews) - [LinkedIn Sales Navigator](https://www.g2.com/products/linkedin-sales-navigator/reviews) - [LinkSquares](https://www.g2.com/products/linksquares/reviews) - [Loopio](https://www.g2.com/products/loopio/reviews) - [Lusha](https://www.g2.com/products/lusha/reviews) - [Make](https://www.g2.com/products/integromat-by-celonis-make/reviews) - [Market Inside](https://www.g2.com/products/market-inside/reviews) - [Marketo-Based Systems for Growth-Driven Marketing & Sales Teams](https://www.g2.com/products/marketo-based-systems-for-growth-driven-marketing-sales-teams/reviews) - [MCUBE Autodialer](https://www.g2.com/products/mcube-autodialer/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Power Automate](https://www.g2.com/products/microsoft-power-automate/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Microsoft PowerPoint](https://www.g2.com/products/microsoft-powerpoint/reviews) - [Microsoft SharePoint](https://www.g2.com/products/microsoft-sharepoint/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Mindtickle](https://www.g2.com/products/mindtickle/reviews) - [Mission Control](https://www.g2.com/products/mission-control/reviews) - [MuleSoft Anypoint Platform](https://www.g2.com/products/mulesoft-anypoint-platform/reviews) - [n8n](https://www.g2.com/products/n8n/reviews) - [Natterbox](https://www.g2.com/products/natterbox/reviews) - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) - [NexGen FMS](https://www.g2.com/products/nexgen-fms/reviews) - [Nintex](https://www.g2.com/products/nintex-nintex/reviews) - [Nooks](https://www.g2.com/products/nooks/reviews) - [Objectivity/DB](https://www.g2.com/products/objectivity-db/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [Oracle Database](https://www.g2.com/products/oracle-database/reviews) - [Oracle EBS Financials](https://www.g2.com/products/oracle-ebs-financials/reviews) - [Oracle E-Business Suite](https://www.g2.com/products/oracle-e-business-suite/reviews) - [Oracle Financial Reporting Compliance Cloud](https://www.g2.com/products/oracle-financial-reporting-compliance-cloud/reviews) - [Oracle PeopleSoft](https://www.g2.com/products/oracle-peoplesoft/reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) - [PandaDoc](https://www.g2.com/products/pandadoc/reviews) - [Pardot (by Salesforce)](https://www.g2.com/products/pardot-by-salesforce/reviews) - [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) - 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[Snowflake](https://www.g2.com/products/snowflake/reviews) - [Softphone.Pro](https://www.g2.com/products/softphone-pro/reviews) - [Spiff](https://www.g2.com/products/spiff-2025-09-29/reviews) - [Streamline](https://www.g2.com/products/gmdh-streamline/reviews) - [SurveyVista](https://www.g2.com/products/surveyvista/reviews) - [Tableau](https://www.g2.com/products/tableau/reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - [Totango](https://www.g2.com/products/totango/reviews) - [Trailhead](https://www.g2.com/products/trailhead/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [Veeva CRM](https://www.g2.com/products/veeva-crm/reviews) - [Verint Workforce Management](https://www.g2.com/products/verint-workforce-management/reviews) - [Visual Studio Code](https://www.g2.com/products/visual-studio-code/reviews) - [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) - [Webex Contact Center](https://www.g2.com/products/webex-contact-center/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) - [Workday Compensation](https://www.g2.com/products/workday-compensation/reviews) - [Xactly](https://www.g2.com/products/xactly/reviews) - [Yotpo](https://www.g2.com/products/yotpo/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zillow](https://www.g2.com/products/zillow/reviews) - [Zillow Premier Agent](https://www.g2.com/products/zillow-premier-agent/reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - [ZoomInfo Talent - Powered by ZoomInfo](https://www.g2.com/products/zoominfo-talent-powered-by-zoominfo/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) - [Zuora](https://www.g2.com/products/zuora-zuora/reviews) ## Agentforce Sales (formerly Salesforce Sales Cloud) Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Reports** - Reports Interface - Steps to Answer - Graphs and Charts - Score Cards - Dashboards **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics **Cartography** - Map Design - Vector Mapping - Data Visualization - Overlaying **Lead Generation** - Lead Builder - CRM Integration - Marketing Automation Integration - Social Media Integration - Data Import & Export Tools **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Integrated Workflows** - Task Management - Email Tracking/Automation - Calls and Voice - Other Outreach Options - CRM Integration - Calendar - Shared Records **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification **Revenue Sourcing and Forecasting** - Revenue History - Pipeline Management - Dashboard Analytics - Multi-Device Data Visualization - Data Segmentation - Predictive Forecasting - Revenue Operations Cadence **Territory Mapping** - Custom Territory Mapping - Strategic Selling - Automatic Rep Assignment **Integrations** - MS Teams Integration - Email Integration - Zoom Integration - Google Meet Integration - Salesforce Integration **Sales Performance Features - Sales Planning** - Account Scoring - Revenue Planning - Account Segmentation - Sales Performance - Sales Forecasting - Integrations - Scenario Modeling **Agentic AI - Lead Scoring** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Decision Making **Agentic AI - Sales Performance Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Email Tracking** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Sales Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making **Agentic AI - Sales Enablement** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Revenue AI Platforms** - Natural Language Interaction - Proactive Assistance - Autonomous Task Execution - Cross-system Integration - Decision Making - Adaptive Learning **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Data Sourcing** - Data Sourcing - Exporting & Sharing Data - Multi-Device Data Visualization - Interactive Dashboards - Data Segmentation **Content Management** - Content Import - Content Creation - Templates - Advanced Search - Content Storage **Training** - Knowledge Base - Coaching Materials - Playbook Creation - Video Record **Attribution** - Lead Opportunity - Lead Assignment - Pipeline Acceleration **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Analytics** - Open Rates - Link Activity - Attachment Activity **Incentives** - Badges - Triggers - Commission Calculator - Leaderboards **Analysis** - Predictive Analysis - Distance Analysis - Spatial Analysis - Data Stream **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs **Repeatability and Reportability** - Content Management - Workflow Management - Workflow Performance - Sales Coaching and Insights - Gamification **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **CRM Data Enrichment** - Calendar Sync - Email Activity Capture - Conversation Intelligence - Marketing Leads - Contact Capture **Route Planning** - Lead Priority - Optimized Sales Routes - Map Directions **Branding & Customizatio** - Custom Booking Page - Personalized Links - Personalized Web Embed **Territory Management - Sales Planning** - Territory Management - Territory Planning **Platform - Revenue AI Platforms** - Conversation Intelligence - Predictive Forecasting - CRM Data Enrichment - Actionable Insights - Risk Flagging - Workflow Orchestration - Sales Coaching - Pipeline & Deal Management - Customer Data Capture **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Predictive Analytics** - Lead Scoring - Opportunity Scoring - Risk Analysis - Live Forecasting **Analytics** - Reporting - Alerts - Account-Based Engagement - Content Utilization **Feedback** - Review - Scorecard - Coaching Card - Leaderboard - Real-Time Updates - Notifications - Competition **Discovery** - Lead Management - Scoring/Ranking - Lead Context **Contacts** - Personalization - Information Locater - Record Prospect Data **Customizations** - Email Platform Integration - Email Scheduling - Notifications - Email Categorization - Templates **Personalization** - Profiles - Custom Reports - Dashboards - Goal Setting **Reporting** - Data Transformation - WYSIWYG Design - API Integrations **Performance Analysis** - Coaching - Peformance Tracking **AI and Automation** - Lead Prioritization - Lead Scoring - Best Time of Day Scheduling - Buyer Intelligence - Machine Learning **Account Management** - Nonengaged Accounts - Account optimization - Historical Patterns - Rep Performance - Account Engagement - Historical Win/Loss Patterns **Sales Performance Management** - Gamification - Performance Dashboards - Sales Rep Tracker **Automatic Rules & Configurations** - Set Working Hours - Automatic Updates - Buffer Times **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation **Quota & Capacity Management - Sales Planning** - Quota Management - Capacity Management - Quota Planning **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support **Sales Management** - Live Pipeline Management - Sales Gamification - Account-Based Analytics - Activity Tracking **Management** - Conversion Viability - Workflow **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking **Administrative** - Integration - Employee Structure - Behavior Monitoring **Sales Analysis** - ROI Forecasting - Sales Forecasting **Presentation and Forms** - Video and Interactive Media - Digital Contracts - E-signature **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation **Agentic AI - Revenue Operations & Intelligence (RO&I)** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Sales Planning** - Autonomous Task Execution - Multi-step Planning **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Business Scheduling** - Autonomous Task Execution - Multi-step Planning **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Self Service ** - Calculated Fields - Data Column Filtering - Data Discovery - Search - Collaboration / Workflow - Automodeling **Platform** - Data Synchronization - Analysis **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Sales Engagement** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Learning Management - Sales Enablement** - Sales Training - Sales Coaching - Sales Onboarding **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Advanced Analytics** - Predictive Analytics - Data Visualization - Big Data Services **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Revenue Enablement - Sales Enablement** - Cross-Functional Alignment - AI and Automation - End-to-End Customer Journey Insights **Generative AI** - AI Text Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Building Reports** - Data Transformation - Data Modeling - WYSIWYG Report Design - Integration APIs **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Performance and Reliability - Breadth of Partner Applications ## Top Agentforce Sales (formerly Salesforce Sales Cloud) Alternatives - 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