--- title: Agentforce Communications (formerly Salesforce Communications Cloud) Reviews meta\_title: 'Agentforce Communications (formerly Salesforce Communications Cloud) Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 27 reviews by the users' company size, role or industry to find out how Agentforce Communications (formerly Salesforce Communications Cloud) works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 27 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Vertical Industry url: https://www.g2.com/categories/vertical-industry --- ### Agentforce Communications (formerly Salesforce Communications Cloud) Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users praise the **automation tools** for saving time and enhancing the consistency of customer interactions. [(1 mentions)](https://www.g2.com/products/agentforce-communications-formerly-salesforce-communications-cloud/reviews?filters%5Bsentiment_snippet%5D=2369369&qs=pros-and-cons#reviews) Users value the **centralized communication** capabilities of Agentforce, enhancing interaction consistency and saving time through automation. [(1 mentions)](https://www.g2.com/products/agentforce-communications-formerly-salesforce-communications-cloud/reviews?filters%5Bsentiment_snippet%5D=2369436&qs=pros-and-cons#reviews) Users value the **centralized communication** in Agentforce, enhancing consistency and saving time through automation and integration. [(1 mentions)](https://www.g2.com/products/agentforce-communications-formerly-salesforce-communications-cloud/reviews?filters%5Bsentiment_snippet%5D=2369427&qs=pros-and-cons#reviews) Users appreciate the **seamless integrations** with Salesforce products, enhancing communication and saving valuable time. [(1 mentions)](https://www.g2.com/products/agentforce-communications-formerly-salesforce-communications-cloud/reviews?filters%5Bsentiment_snippet%5D=2369387&qs=pros-and-cons#reviews) Users value the **time-saving automation** features of Agentforce Communications that enhance communication efficiency and consistency. [(1 mentions)](https://www.g2.com/products/agentforce-communications-formerly-salesforce-communications-cloud/reviews?filters%5Bsentiment_snippet%5D=2369373&qs=pros-and-cons#reviews) Users find the **setup complexity** daunting, often needing extra time and support to customize effectively. [(1 mentions)](https://www.g2.com/products/agentforce-communications-formerly-salesforce-communications-cloud/reviews?filters%5Bsentiment_snippet%5D=2369395&qs=pros-and-cons#reviews) Users find the setup to be **complex and time-consuming** , with a steep learning curve that can hinder efficiency. [(1 mentions)](https://www.g2.com/products/agentforce-communications-formerly-salesforce-communications-cloud/reviews?filters%5Bsentiment_snippet%5D=2369431&qs=pros-and-cons#reviews) Users find the **difficult customization** process time-consuming and complex, often needing extra technical support to navigate it. [(1 mentions)](https://www.g2.com/products/agentforce-communications-formerly-salesforce-communications-cloud/reviews?filters%5Bsentiment_snippet%5D=2369383&qs=pros-and-cons#reviews) Users find the **learning curve steep** , requiring additional time and support to navigate and customize effectively. [(1 mentions)](https://www.g2.com/products/agentforce-communications-formerly-salesforce-communications-cloud/reviews?filters%5Bsentiment_snippet%5D=2369422&qs=pros-and-cons#reviews) Users report **slow performance** when dealing with large datasets, impacting their overall experience with Agentforce Communications. [(1 mentions)](https://www.g2.com/products/agentforce-communications-formerly-salesforce-communications-cloud/reviews?filters%5Bsentiment_snippet%5D=2369403&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Agentforce Communications (formerly Salesforce Communications Cloud) ##### 1. Automation Users praise the **automation tools** for saving time and enhancing the consistency of customer interactions. [ See 1 mentions ](https://www.g2.com/products/agentforce-communications-formerly-salesforce-communications-cloud/reviews?filters%5Bsentiment_snippet%5D=2369369&qs=pros-and-cons#reviews) See Related User Reviews ![Anish T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anish T.") AT Anish T. Small-Business (50 or fewer emp.) 4.5/5 "Seamless Customer Communication and Time-Saving Automation" What do you like about Agentforce Communications (formerly Salesforce Communications Cloud)? It centralizes customer interactions in one place, making communication smoother and more consistent. The automation tools and workflows save time, an ##### 2. Capabilities Users value the **centralized communication** capabilities of Agentforce, enhancing interaction consistency and saving time through automation. [ See 1 mentions ](https://www.g2.com/products/agentforce-communications-formerly-salesforce-communications-cloud/reviews?filters%5Bsentiment_snippet%5D=2369436&qs=pros-and-cons#reviews) See Related User Reviews ![Anish T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anish T.") AT Anish T. Small-Business (50 or fewer emp.) 4.5/5 "Seamless Customer Communication and Time-Saving Automation" What do you like about Agentforce Communications (formerly Salesforce Communications Cloud)? It centralizes customer interactions in one place, making communication smoother and more consistent. The automation tools and workflows save time, an ##### 3. Communication Users value the **centralized communication** in Agentforce, enhancing consistency and saving time through automation and integration. [ See 1 mentions ](https://www.g2.com/products/agentforce-communications-formerly-salesforce-communications-cloud/reviews?filters%5Bsentiment_snippet%5D=2369427&qs=pros-and-cons#reviews) See Related User Reviews ![Anish T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anish T.") AT Anish T. Small-Business (50 or fewer emp.) 4.5/5 "Seamless Customer Communication and Time-Saving Automation" What do you like about Agentforce Communications (formerly Salesforce Communications Cloud)? It centralizes customer interactions in one place, making communication smoother and more consistent. The automation tools and workflows save time, an ##### 4. Integrations Users appreciate the **seamless integrations** with Salesforce products, enhancing communication and saving valuable time. [ See 1 mentions ](https://www.g2.com/products/agentforce-communications-formerly-salesforce-communications-cloud/reviews?filters%5Bsentiment_snippet%5D=2369387&qs=pros-and-cons#reviews) See Related User Reviews ![Anish T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anish T.") AT Anish T. Small-Business (50 or fewer emp.) 4.5/5 "Seamless Customer Communication and Time-Saving Automation" What do you like about Agentforce Communications (formerly Salesforce Communications Cloud)? It centralizes customer interactions in one place, making communication smoother and more consistent. The automation tools and workflows save time, an ##### 5. Time-saving Users value the **time-saving automation** features of Agentforce Communications that enhance communication efficiency and consistency. [ See 1 mentions ](https://www.g2.com/products/agentforce-communications-formerly-salesforce-communications-cloud/reviews?filters%5Bsentiment_snippet%5D=2369373&qs=pros-and-cons#reviews) See Related User Reviews ![Anish T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anish T.") AT Anish T. Small-Business (50 or fewer emp.) 4.5/5 "Seamless Customer Communication and Time-Saving Automation" What do you like about Agentforce Communications (formerly Salesforce Communications Cloud)? It centralizes customer interactions in one place, making communication smoother and more consistent. The automation tools and workflows save time, an ### 5 Cons or Disadvantages of Agentforce Communications (formerly Salesforce Communications Cloud) ##### 1. Complexity Users find the **setup complexity** daunting, often needing extra time and support to customize effectively. [ See 1 mentions ](https://www.g2.com/products/agentforce-communications-formerly-salesforce-communications-cloud/reviews?filters%5Bsentiment_snippet%5D=2369395&qs=pros-and-cons#reviews) See Related User Reviews ![Anish T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anish T.") AT Anish T. Small-Business (50 or fewer emp.) 4.5/5 "Seamless Customer Communication and Time-Saving Automation" What do you dislike about Agentforce Communications (formerly Salesforce Communications Cloud)? The setup can feel complex, and customization often requires extra time or technical support. It’s powerful, but the learning curve is steep, and perf ##### 2. Complex Setup Users find the setup to be **complex and time-consuming** , with a steep learning curve that can hinder efficiency. [ See 1 mentions ](https://www.g2.com/products/agentforce-communications-formerly-salesforce-communications-cloud/reviews?filters%5Bsentiment_snippet%5D=2369431&qs=pros-and-cons#reviews) See Related User Reviews ![Anish T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anish T.") AT Anish T. Small-Business (50 or fewer emp.) 4.5/5 "Seamless Customer Communication and Time-Saving Automation" What do you dislike about Agentforce Communications (formerly Salesforce Communications Cloud)? The setup can feel complex, and customization often requires extra time or technical support. It’s powerful, but the learning curve is steep, and perf ##### 3. Difficult Customization Users find the **difficult customization** process time-consuming and complex, often needing extra technical support to navigate it. [ See 1 mentions ](https://www.g2.com/products/agentforce-communications-formerly-salesforce-communications-cloud/reviews?filters%5Bsentiment_snippet%5D=2369383&qs=pros-and-cons#reviews) See Related User Reviews ![Anish T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anish T.") AT Anish T. Small-Business (50 or fewer emp.) 4.5/5 "Seamless Customer Communication and Time-Saving Automation" What do you dislike about Agentforce Communications (formerly Salesforce Communications Cloud)? The setup can feel complex, and customization often requires extra time or technical support. It’s powerful, but the learning curve is steep, and perf ##### 4. Learning Curve Users find the **learning curve steep** , requiring additional time and support to navigate and customize effectively. [ See 1 mentions ](https://www.g2.com/products/agentforce-communications-formerly-salesforce-communications-cloud/reviews?filters%5Bsentiment_snippet%5D=2369422&qs=pros-and-cons#reviews) See Related User Reviews ![Anish T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anish T.") AT Anish T. Small-Business (50 or fewer emp.) 4.5/5 "Seamless Customer Communication and Time-Saving Automation" What do you dislike about Agentforce Communications (formerly Salesforce Communications Cloud)? The setup can feel complex, and customization often requires extra time or technical support. It’s powerful, but the learning curve is steep, and perf ##### 5. Slow Performance Users report **slow performance** when dealing with large datasets, impacting their overall experience with Agentforce Communications. [ See 1 mentions ](https://www.g2.com/products/agentforce-communications-formerly-salesforce-communications-cloud/reviews?filters%5Bsentiment_snippet%5D=2369403&qs=pros-and-cons#reviews) See Related User Reviews ![Anish T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anish T.") AT Anish T. Small-Business (50 or fewer emp.) 4.5/5 "Seamless Customer Communication and Time-Saving Automation" What do you dislike about Agentforce Communications (formerly Salesforce Communications Cloud)? The setup can feel complex, and customization often requires extra time or technical support. It’s powerful, but the learning curve is steep, and perf ## Top-Rated Alternatives [ ![EZLynx](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_09b4044977e90264fea40d3a76237dcc/ezlynx-ezlynx.png "EZLynx") EZLynx 4.4/5(722) ](https://www.g2.com/products/ezlynx-ezlynx/reviews) [ ![DealHub AI](https://images.g2crowd.com/uploads/product/hd_favicon/f0c1d987d9d32ecbd53566c2e7d12dbc/dealhub-ai.svg "DealHub AI") DealHub AI 4.7/5(864) ](https://www.g2.com/products/dealhub-ai/reviews) [ ![Zoho CRM](https://images.g2crowd.com/uploads/product/hd_favicon/27ab543b51f7ec2623c5b2613dcf73e2/zoho-crm.svg "Zoho CRM") Zoho CRM 4.1/5(2,947) ](https://www.g2.com/products/zoho-crm/reviews) [ View All Alternatives ](https://www.g2.com/products/agentforce-communications-formerly-salesforce-communications-cloud/competitors/alternatives) ![Verified User in Public Safety](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Public Safety") AP Verified User in Public Safety Enterprise (\> 1000 emp.) 3/10/2022 "great product" 4.5/5 What do you like best about Agentforce Communications (formerly Salesforce Communications Cloud)? New and innovative and provides new avenues as a product to offer services on Review collected by and hosted on G2.com. What do you dislike about Agentforce Communications (formerly Salesforce Communications Cloud)? Nothing at the moment just beta features Review collected by and hosted on G2.com. What problems is Agentforce Communications (formerly Salesforce Communications Cloud) solving and how is that benefiting you? Yet to implement it for a client Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Events Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Events Services") EE Verified User in Events Services Enterprise (\> 1000 emp.) 2/7/2022 "Salesforce Comm Cloud - Let It Rain" 3/5 What do you like best about Agentforce Communications (formerly Salesforce Communications Cloud)? Fairly straightforward to use, was a slight learning curve Review collected by and hosted on G2.com. What do you dislike about Agentforce Communications (formerly Salesforce Communications Cloud)? Not a fan of the layout as a whole, I prefer more of the salesforce classic feel Review collected by and hosted on G2.com. What problems is Agentforce Communications (formerly Salesforce Communications Cloud) solving and how is that benefiting you? It saves me a lot of time, keeps communication in one place Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Management Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Management Consulting") AM Verified User in Management Consulting Small-Business (50 or fewer emp.) 3/9/2022 "Review" 3.5/5 What do you like best about Agentforce Communications (formerly Salesforce Communications Cloud)? Well connected and friction less digital experience Review collected by and hosted on G2.com. What do you dislike about Agentforce Communications (formerly Salesforce Communications Cloud)? Did not have any bad experience hence can not comment Review collected by and hosted on G2.com. What problems is Agentforce Communications (formerly Salesforce Communications Cloud) solving and how is that benefiting you? Order capturing and processing is seamless Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Akhilesh M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Akhilesh M.") AM Akhilesh M. Systems Engineer Enterprise (\> 1000 emp.) 4/27/2021 Business partner of the seller or seller's competitor, not included in G2 scores. "Ease to use and quick config features" 4.5/5 What do you like best about Agentforce Communications (formerly Salesforce Communications Cloud)? Configure Price Quote and Order Management , quick config Review collected by and hosted on G2.com. What do you dislike about Agentforce Communications (formerly Salesforce Communications Cloud)? Deploying components, Bug resolution takes time Review collected by and hosted on G2.com. What problems is Agentforce Communications (formerly Salesforce Communications Cloud) solving and how is that benefiting you? Order Management, CPQ Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite RT Rodolfo T. Enterprise (\> 1000 emp.) 5/28/2020 "CPQ and EPC User" 5/5 What do you like best about Agentforce Communications (formerly Salesforce Communications Cloud)? Easy way to configure offers and products doing integration with OM to make the sales go thru the legacies systems Review collected by and hosted on G2.com. What do you dislike about Agentforce Communications (formerly Salesforce Communications Cloud)? still need more ways to precifing products instead only the calculation matrices with attributes Review collected by and hosted on G2.com. Recommendations to others considering Agentforce Communications (formerly Salesforce Communications Cloud): try to user more standard features than custom Review collected by and hosted on G2.com. What problems is Agentforce Communications (formerly Salesforce Communications Cloud) solving and how is that benefiting you? Time to market developing new offers for telcom industry and integration withe legacy systems. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Ather B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ather B.") AB Ather B. Business Systems Analyst Computer Software Mid-Market (51-1000 emp.) 5/21/2019 "Amazing Product" 5/5 What do you like best about Agentforce Communications (formerly Salesforce Communications Cloud)? Customize concept to care flow for your customers. Review collected by and hosted on G2.com. What do you dislike about Agentforce Communications (formerly Salesforce Communications Cloud)? Nothing, everything is amazing. Best industry cloud solution. Review collected by and hosted on G2.com. What problems is Agentforce Communications (formerly Salesforce Communications Cloud) solving and how is that benefiting you? Guided selling process for sellers and customer care. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") EI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 10/20/2017 "Vlocity Communication app review" 3.5/5 What do you like best about Agentforce Communications (formerly Salesforce Communications Cloud)? Strong Telco industry tool to handle the complex telecom scenarios for order management, billing, complex account hierarchy and more impotantly the complexity in configuring telecom products Review collected by and hosted on G2.com. What do you dislike about Agentforce Communications (formerly Salesforce Communications Cloud)? Not much details provided in Vlocity documentation for DataRaptor and Omniscript and no website like Salesforce trailhead for self learning Review collected by and hosted on G2.com. What problems is Agentforce Communications (formerly Salesforce Communications Cloud) solving and how is that benefiting you? Defining Telecom specific business process on top of Salesforce application where we are able to use Salesforce excellent features but not limiting any telecom processes which is enabled by Vlocity CMT on Force.com platform Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ## Consulting Services for Agentforce Communications (formerly Salesforce Communications Cloud) [ ![Arbola, Inc.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Arbola, Inc.") 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