--- title: Salesforce B2C Commerce Reviews meta\_title: 'Salesforce B2C Commerce Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 593 reviews by the users' company size, role or industry to find out how Salesforce B2C Commerce works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 593 scale: '5' date\_modified: '2026-08-09' parent\_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # Salesforce B2C Commerce Reviews & Product Details Visit Website Salesforce B2C Commerce empowers customers to quickly grow profitability. Customers of all sizes can build pixel-perfect experiences and embed commerce into every touchpoint with templates, composability and headless APIs. Meanwhile automated AI helps cut costs and driver merchandiser productivity. By connecting the shopping journey across unified marketing, service and order fulfillment, companies can deliver seamless, personalized experiences across all consumer touchpoints with a single view of the customer. B2C Commerce is the only platform that is trusted to deliver success to our customers every day, every month and every holiday at global scale. * * * Product Website Salesforce B2C Commerce Seller [Salesforce](https://www.g2.com/sellers/salesforce) Discussions [Salesforce B2C Commerce Community](https://www.g2.com/products/salesforce-b2c-commerce/discuss) Languages Supported German, English, French, Italian, Japanese, Korean, Portuguese, Spanish, Chinese (Simplified), Chinese (Traditional) Solution Type All-in-One Overview by Oleg Kulda Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 5 months [ View More Pricing Information ](https://www.g2.com/products/salesforce-b2c-commerce/pricing) ## Salesforce B2C Commerce Integrations (7) What do users say about integrations? Verified by Salesforce B2C Commerce [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Cin7 Core ](https://www.g2.com/products/cin7-core/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Docusign ](https://www.g2.com/products/docusign/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Natterbox ](https://www.g2.com/products/natterbox/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") NetSuite ](https://www.g2.com/products/oracle-netsuite/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") PayPal Payments ](https://www.g2.com/products/paypal/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") QuickBooks Online ](https://www.g2.com/products/quickbooks-online/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Revenue.io ](https://www.g2.com/products/revenue-io/reviews) Show More ![Fernando P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fernando P.") FP Fernando P. Senior manager Enterprise (\> 1000 emp.) 10/15/2025 "Great Visual Design, but Product Configuration Is Challenging" 4/5 What do you like best about Salesforce B2C Commerce? The product's catalog features and visual design stand out to me. Review collected by and hosted on G2.com. What do you dislike about Salesforce B2C Commerce? The configurations of products print and learning curve Review collected by and hosted on G2.com. What problems is Salesforce B2C Commerce solving and how is that benefiting you? The platform allows us to rapidly build product portal experiences tailored for our customers. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic DW Danielle W. 10/15/2025 "Product manager" 4/5 What do you like best about Salesforce B2C Commerce? How interactive it is . It allows the customer to ask questions in their journey. Review collected by and hosted on G2.com. What do you dislike about Salesforce B2C Commerce? Nothing that I saw that I disliked. It was great to see Review collected by and hosted on G2.com. What problems is Salesforce B2C Commerce solving and how is that benefiting you? Allowing our customers to purchase online Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![kannu g.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "kannu g.") KG kannu g. Salesforce Developer Small-Business (50 or fewer emp.) 10/3/2025 "A Robust, Scalable, but Complex Enterprise Solution" 5/5 What do you like best about Salesforce B2C Commerce? The best aspects are its unmatched enterprise scalability for traffic peaks, integrated Einstein AI for personalization, and unified multi-site global management. Review collected by and hosted on G2.com. What do you dislike about Salesforce B2C Commerce? The primary downsides are the high Total Cost of Ownership (TCO) and the platform's steep learning curve, which requires expensive, specialized development talent. Review collected by and hosted on G2.com. What problems is Salesforce B2C Commerce solving and how is that benefiting you? Salesforce B2C Commerce solves high-volume D2C scaling issues, enables AI-driven personalization to increase AOV, and centralizes global multi-site management for efficiency and omnichannel enablement. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Rosiane A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rosiane A.") RA Rosiane A. Marketing, Martech and CRM Superintendent Mid-Market (51-1000 emp.) 10/15/2025 "I still don't use the cloud in Brazil, I can't evaluate it." 4/5 What do you like best about Salesforce B2C Commerce? I don't use this cloud in Brazil yet, so I can't evaluate it. Review collected by and hosted on G2.com. What do you dislike about Salesforce B2C Commerce? I don't use it in Brazil yet, so I can't evaluate it. Review collected by and hosted on G2.com. What problems is Salesforce B2C Commerce solving and how is that benefiting you? I can't evaluate because I don't have this cloud in Brazil Review collected by and hosted on G2.com. Show More Validated ReviewerSource: OrganicAI Translated ![Ana Lucette R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ana Lucette R.") AR Ana Lucette R. Small-Business (50 or fewer emp.) 10/15/2025 "From a consumers perspective" 5/5 What do you like best about Salesforce B2C Commerce? The possibility of reaching very specific levels if personalization. Scalability. Review collected by and hosted on G2.com. What do you dislike about Salesforce B2C Commerce? It need a lot of effort on the. Front end design. Review collected by and hosted on G2.com. What problems is Salesforce B2C Commerce solving and how is that benefiting you? Having a better interface and it gives a better experience. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Marlon D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marlon D.") MD Marlon D. Salesforce Consultant & Solution Engineer Small-Business (50 or fewer emp.) 10/15/2025 Business partner of the seller or seller's competitor, not included in G2 scores. "Great Accessibility, But Too Expensive" 5/5 What do you like best about Salesforce B2C Commerce? Accessibility is genuinely impressive, as it allows every user to access the platform without difficulty. Review collected by and hosted on G2.com. What do you dislike about Salesforce B2C Commerce? The price may not be the most competitive, but I believe it's worth it. Review collected by and hosted on G2.com. What problems is Salesforce B2C Commerce solving and how is that benefiting you? Selling Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Vitor E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vitor E.") VE Vitor E. Head of market intelligence Mid-Market (51-1000 emp.) 10/15/2025 "Great for B2C Consumer Goods, but Implementation Takes Time" 5/5 What do you like best about Salesforce B2C Commerce? It is perfect to use for b2c industries of consumer goods Review collected by and hosted on G2.com. What do you dislike about Salesforce B2C Commerce? It could be easier to be implemented, it tool a while Review collected by and hosted on G2.com. What problems is Salesforce B2C Commerce solving and how is that benefiting you? It made it easier to connect witj customers Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Enterprise (\> 1000 emp.) 10/15/2025 "Flexible Promotion Creation, but Headless Integration Needs Improvement" 5/5 What do you like best about Salesforce B2C Commerce? I appreciate the flexibility this product offers, allowing me to create promotions either entirely from scratch or by using the layouts it provides. Review collected by and hosted on G2.com. What do you dislike about Salesforce B2C Commerce? If you are using a headless architecture, you will likely need to invest additional time in implementation, and new features are not always compatible with headless websites. Review collected by and hosted on G2.com. What problems is Salesforce B2C Commerce solving and how is that benefiting you? We create value for our customers by tailoring their experience on our website to their individual preferences. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Eduardo E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eduardo E.") EE Eduardo E. Salesforce Business Specialist Enterprise (\> 1000 emp.) 10/15/2025 "Highly customizable tool with no negative points so far" 2.5/5 What do you like best about Salesforce B2C Commerce? I like how the tool allows customization Review collected by and hosted on G2.com. What do you dislike about Salesforce B2C Commerce? I don't see anything negative because in the tests we did, it was quite interesting for us. Review collected by and hosted on G2.com. What problems is Salesforce B2C Commerce solving and how is that benefiting you? Nowadays we only did a test for the shopping mall Review collected by and hosted on G2.com. Show More Validated ReviewerSource: OrganicAI Translated ![Kim H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kim H.") KH Kim H. VP Agent Desktop Product Manager Mid-Market (51-1000 emp.) 10/15/2025 "Great End-to-End Insights, but Integration Is Costly and Time-Consuming" 3/5 What do you like best about Salesforce B2C Commerce? End to end process and data very helpful in understanding the end to end experience Review collected by and hosted on G2.com. What do you dislike about Salesforce B2C Commerce? The expense and overall time to integrate Review collected by and hosted on G2.com. What problems is Salesforce B2C Commerce solving and how is that benefiting you? Being all data into one palce Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Questions about Salesforce B2C Commerce? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Salesforce B2C Commerce ](https://www.g2.com/products/salesforce-b2c-commerce/discussions/new) GU Guest User What is Salesforce Commerce for B2C used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-salesforce-commerce-for-b2c-used-for) GU Guest User • Last activity over 3 years ago Is Salesforce an ecommerce platform? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/is-salesforce-an-ecommerce-platform) [ View all Discussions ](https://www.g2.com/products/salesforce-b2c-commerce/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 5 months ### Return on Investment 17 months ### Average Discount 19% [ View More Pricing Information ](https://www.g2.com/products/salesforce-b2c-commerce/pricing) Salesforce B2C Commerce Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d7a53e3f1d29e84ae00193a07789a2e4/sap-commerce-cloud.jpg "Product Avatar Image") SAP Commerce Cloud 4.3/5(334) [ Compare Now ](https://www.g2.com/compare/sap-commerce-cloud-vs-salesforce-b2c-commerce) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_a2b5c8c4fbfb28dabc7a8fa25eec7a6f/magento-open-source.gif "Product Avatar Image") Magento OS 4/5(268) [ Compare Now ](https://www.g2.com/compare/magento-open-source-vs-salesforce-b2c-commerce) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_84fd5bd582809f20ff5682d2746ffa82/shopify.png "Product Avatar Image") Shopify 4.4/5(5,128) [ Compare Now ](https://www.g2.com/compare/salesforce-b2c-commerce-vs-shopify) ##### ##### Salesforce B2C Commerce Features Merchandising/Marketing Storefront Design Tools Recommendations / Personalization Promotions and Discounts Product Catalog Content Management Product Configuration Product Search and Filtering Order Process Checkout Process Shipping Options Payment Processing Platform Customization Integrations to Add-on Tools User Management [ View More Features ](https://www.g2.com/products/salesforce-b2c-commerce/features) ## Top-Rated Alternatives [ ![Adobe Commerce (formerly Magento Commerce)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adobe Commerce (formerly Magento Commerce)") Adobe Commerce (formerly Magento Commerce) 4/5(623) ](https://www.g2.com/products/adobe-commerce-formerly-magento-commerce/reviews) [ ![Shopify Plus](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shopify Plus") Shopify Plus 4.4/5(872) ](https://www.g2.com/products/shopify-plus/reviews) [ ![BigCommerce](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "BigCommerce") BigCommerce 4.2/5(580) ](https://www.g2.com/products/bigcommerce/reviews) [ View All Alternatives ](https://www.g2.com/products/salesforce-b2c-commerce/competitors/alternatives) ## Consulting Services for Salesforce B2C Commerce [ ![Chetu](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chetu") Chetu 4.1/5(44) ](https://www.g2.com/products/chetu/reviews) [ ![Lyons Consulting Group Implementation Services](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lyons Consulting Group Implementation Services") Lyons Consulting Group Implementation Services ](https://www.g2.com/products/lyons-consulting-group-implementation-services/reviews) [ ![PFSweb](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "PFSweb") PFSweb ](https://www.g2.com/products/pfsweb/reviews) [See all Salesforce B2C Commerce Providers](https://www.g2.com/products/salesforce-b2c-commerce/implementation) ##### Categories on G2 [E-Commerce Platforms](https://www.g2.com/categories/e-commerce-platforms)[Omnichannel Commerce](https://www.g2.com/categories/omnichannel-commerce)[E-Merchandising](https://www.g2.com/categories/e-merchandising) [E-Commerce Platforms](https://www.g2.com/categories/e-commerce-platforms)[Omnichannel Commerce](https://www.g2.com/categories/omnichannel-commerce)[E-Merchandising](https://www.g2.com/categories/e-merchandising)[Shopping Cart](https://www.g2.com/categories/shopping-cart)[Mobile E-Commerce](https://www.g2.com/categories/mobile-e-commerce) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Is CDK worth it for automotive digital retailing at a multi-rooftop dealership group, or does Tekion deliver a more modern platform at comparable cost?](https://www.g2.com/discussions/is-cdk-worth-it-for-automotive-digital-retailing-at-a-multi-rooftop-dealership-group-or-does-tekion-deliver-a-more-modern-platform-at-comparable-cost)[Which media targeting tool offers the most accurate journalist database?](https://www.g2.com/discussions/which-media-targeting-tool-offers-the-most-accurate-journalist-database)[Which security compliance software do tech companies recommend](https://www.g2.com/discussions/which-security-compliance-software-do-tech-companies-recommend) [Which low-code platforms actually deliver a return on investment without a long rollout period or a big initial setup cost?](https://www.g2.com/discussions/low-code-development-platforms-which-low-code-platforms-actually-deliver-a-return-on-investment-without-a-long-rollout-period-or-a-b)[How to pick the best social media management tool](https://www.g2.com/discussions/how-do-i-pick-one-from-the-available-best-social-media-management-tools)[Pros and Cons Details](https://www.g2.com/products/salesforce-b2c-commerce/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)