Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Enterprise (> 1000 emp.)
"Reliable Salesforce Backup with Some Usability Challenges"
4.5/5
What do you like best about Salesforce Backup & Recover?

Own empowers our Salesforce org with reliable, automated backup and recovery, giving us complete peace of mind against data loss. Its intuitive interface and seamless integration make it an essential part of our Salesforce ecosystem. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Backup & Recover?

The platform can feel overly complex at times, with a steep learning curve for new users. Performance and usability could be improved, especially when managing large datasets or integrations. Review collected by and hosted on G2.com.

IM
Irwin M.
Mid-Market (51-1000 emp.)
"Easy Automated Backups"
5/5
What do you like best about Salesforce Backup & Recover?

Own is a set it and forget it backup solution that runs regularly and without an extensive setup process. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Backup & Recover?

You aren’t able to compare different periodic backups to provide a snapshot comparison of changes. Review collected by and hosted on G2.com.

Verified User in Financial Services
AF
Verified User in Financial Services
Mid-Market (51-1000 emp.)
"Easy Setup, Excellent Support, and Peace of Mind"
5/5
What do you like best about Salesforce Backup & Recover?

Setup was very easy, between the resources provided and the incredibly quick and helpful support team. The platform has given us a lot of peace of mind working with third party developers, especially the anonymization feature! Review collected by and hosted on G2.com.

What do you dislike about Salesforce Backup & Recover?

No one on our team has any complaints thus far, and we’ve had the platform for a few months now! Review collected by and hosted on G2.com.

Aadesh P.
AP
Aadesh P.
BI Analytics Manager - GTM - Enterprise Data
Enterprise (> 1000 emp.)
"Comprehensive Data Protection, but Cost and Connectivity Concerns"
5/5
What do you like best about Salesforce Backup & Recover?

suite of data protection and management solutions that was acquired by Salesforce and is now integrated into its product suite Review collected by and hosted on G2.com.

What do you dislike about Salesforce Backup & Recover?

potential limited mobile functionality, the cost of additional features or storage, and a dependency on internet connectivity, similar to the platform itself Review collected by and hosted on G2.com.

saran K.
SK
saran K.
Business Analyst
Mid-Market (51-1000 emp.)
"Reliable Salesforce Data Protection, but Costs Rise with Scale"
5/5
What do you like best about Salesforce Backup & Recover?

Own from Salesforce offers automated backups and rapid recovery to protect critical Salesforce data. It ensures business continuity, compliance, and easy data restoration. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Backup & Recover?

It can get expensive at scale (many users, large data volumes). Review collected by and hosted on G2.com.

James H.
JH
James H.
Senior Systems Admin
Mid-Market (51-1000 emp.)
"OneSource Virtual utilization of Own project suite"
5/5
What do you like best about Salesforce Backup & Recover?

We love all the products we use (backup, archive, replicate, most recently Secure, and seeding/anonymization). Each niche application provides their own specialized function to our business operation and continuity plan. We've most recently been heavily engaged in Secure to optimize our org (data classification, security risks, profiles & permission sets review, etc.). Without it, each project would be immensely more time consuming/research oriented.

Customer support has always been top tier (contract level) with immediate and quick responses. With our TAM utilization, we've been able to really engage and further enhance our use of the project suite. We're looking forward to further engagement to optimize our org w/ all the applications provided. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Backup & Recover?

We were peripheral users of the project suite for a long time (premier support with no TAM). We only reached out when there was a problem, but never engaged w/ the company to further enhance our abilities/relationship. This past year (2024) was eye-opening and has been a game-changer heading into 2025 (various projects on our company roadmap that can be accomplished w/ Own). I think the initial interactions were minimal which left gaps on our side that we had to look around for options to address. I think having yearly reviews of current contracts and suggestions for improvements (TAM involvement), would have saved a bunch of time (scouring SF wondering what everyone else was doing, instead of going to the source who had these answers/suggestions). Review collected by and hosted on G2.com.

Harsha B.
HB
Harsha B.
Tableau/Salesforce Developer
Mid-Market (51-1000 emp.)
"Seamless Backup, but Pricing and Usability Need Improvement"
4.5/5
What do you like best about Salesforce Backup & Recover?

The process of backing up and retrieving data is seamless. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Backup & Recover?

The pricing and licensing, as well as the user interface and overall usability, are important aspects to consider. Review collected by and hosted on G2.com.

chaitanya p.
CP
chaitanya p.
Manager, IT Business Applications
Enterprise (> 1000 emp.)
"Great product"
4/5
What do you like best about Salesforce Backup & Recover?

Helps with back up and recovery when you need it most Review collected by and hosted on G2.com.

What do you dislike about Salesforce Backup & Recover?

Seeding doesn’t work effectively sometimes Review collected by and hosted on G2.com.

Verified User in Computer Software
AC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
"Great for Data Backup and Restore, but Data Seeding Needs Improvement"
4/5
What do you like best about Salesforce Backup & Recover?

It's really helpful to have a backup for data, especially since the Salesforce audit trail is quite limited. I also appreciate having the ability to restore or "revive" data when needed. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Backup & Recover?

The data seeding process feels incomplete. When I seed an account, I expect not only all directly related records to be included, but also the records connected to those related objects to be added automatically. Review collected by and hosted on G2.com.

Verified User in Financial Services
UF
Verified User in Financial Services
Mid-Market (51-1000 emp.)
"Essential for Salesforce, but needs better record change history tracking"
5/5
What do you like best about Salesforce Backup & Recover?

Must have for every Salesforce org. Really useful. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Backup & Recover?

It is a shame that it doesn't have an easy way to view the history of all changes to a single record Review collected by and hosted on G2.com.