Fernando P.
FP
Fernando P.
Senior manager
Enterprise (> 1000 emp.)
"Great Visual Design, but Product Configuration Is Challenging"
4/5
What do you like best about Salesforce B2C Commerce?

The product's catalog features and visual design stand out to me. Review collected by and hosted on G2.com.

What do you dislike about Salesforce B2C Commerce?

The configurations of products print and learning curve Review collected by and hosted on G2.com.

DW
Danielle W.
"Product manager"
4/5
What do you like best about Salesforce B2C Commerce?

How interactive it is . It allows the customer to ask questions in their journey. Review collected by and hosted on G2.com.

What do you dislike about Salesforce B2C Commerce?

Nothing that I saw that I disliked. It was great to see Review collected by and hosted on G2.com.

kannu g.
KG
kannu g.
Salesforce Developer
Small-Business (50 or fewer emp.)
"A Robust, Scalable, but Complex Enterprise Solution"
5/5
What do you like best about Salesforce B2C Commerce?

The best aspects are its unmatched enterprise scalability for traffic peaks, integrated Einstein AI for personalization, and unified multi-site global management. Review collected by and hosted on G2.com.

What do you dislike about Salesforce B2C Commerce?

The primary downsides are the high Total Cost of Ownership (TCO) and the platform's steep learning curve, which requires expensive, specialized development talent. Review collected by and hosted on G2.com.

Rosiane A.
RA
Rosiane A.
Marketing, Martech and CRM Superintendent
Mid-Market (51-1000 emp.)
"I still don't use the cloud in Brazil, I can't evaluate it."
4/5
What do you like best about Salesforce B2C Commerce?

I don't use this cloud in Brazil yet, so I can't evaluate it. Review collected by and hosted on G2.com.

What do you dislike about Salesforce B2C Commerce?

I don't use it in Brazil yet, so I can't evaluate it. Review collected by and hosted on G2.com.

Ana Lucette R.
AR
Ana Lucette R.
Small-Business (50 or fewer emp.)
"From a consumers perspective"
5/5
What do you like best about Salesforce B2C Commerce?

The possibility of reaching very specific levels if personalization. Scalability. Review collected by and hosted on G2.com.

What do you dislike about Salesforce B2C Commerce?

It need a lot of effort on the. Front end design. Review collected by and hosted on G2.com.

Marlon D.
MD
Marlon D.
Salesforce Consultant & Solution Engineer
Small-Business (50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Great Accessibility, But Too Expensive"
5/5
What do you like best about Salesforce B2C Commerce?

Accessibility is genuinely impressive, as it allows every user to access the platform without difficulty. Review collected by and hosted on G2.com.

What do you dislike about Salesforce B2C Commerce?

The price may not be the most competitive, but I believe it's worth it. Review collected by and hosted on G2.com.

Vitor E.
VE
Vitor E.
Head of market intelligence
Mid-Market (51-1000 emp.)
"Great for B2C Consumer Goods, but Implementation Takes Time"
5/5
What do you like best about Salesforce B2C Commerce?

It is perfect to use for b2c industries of consumer goods Review collected by and hosted on G2.com.

What do you dislike about Salesforce B2C Commerce?

It could be easier to be implemented, it tool a while Review collected by and hosted on G2.com.

Verified User in Retail
AR
Verified User in Retail
Enterprise (> 1000 emp.)
"Flexible Promotion Creation, but Headless Integration Needs Improvement"
5/5
What do you like best about Salesforce B2C Commerce?

I appreciate the flexibility this product offers, allowing me to create promotions either entirely from scratch or by using the layouts it provides. Review collected by and hosted on G2.com.

What do you dislike about Salesforce B2C Commerce?

If you are using a headless architecture, you will likely need to invest additional time in implementation, and new features are not always compatible with headless websites. Review collected by and hosted on G2.com.

Eduardo E.
EE
Eduardo E.
Salesforce Business Specialist
Enterprise (> 1000 emp.)
"Highly customizable tool with no negative points so far"
2.5/5
What do you like best about Salesforce B2C Commerce?

I like how the tool allows customization Review collected by and hosted on G2.com.

What do you dislike about Salesforce B2C Commerce?

I don't see anything negative because in the tests we did, it was quite interesting for us. Review collected by and hosted on G2.com.

Kim H.
KH
Kim H.
VP Agent Desktop Product Manager
Mid-Market (51-1000 emp.)
"Great End-to-End Insights, but Integration Is Costly and Time-Consuming"
3/5
What do you like best about Salesforce B2C Commerce?

End to end process and data very helpful in understanding the end to end experience Review collected by and hosted on G2.com.

What do you dislike about Salesforce B2C Commerce?

The expense and overall time to integrate Review collected by and hosted on G2.com.