I like that every department can work together to check up on our valued customers. We keep a log of each conversation and order places, as well as any disputes or issues. It's great to have one platform to manage all of our records and interactions, as well as shared documents and meeting notes. Review collected by and hosted on G2.com.

Some features are not very intuitive or user friendly. Even with the help options and user manual, it took some coworkers extra time to get used to the system. Review collected by and hosted on G2.com.

B2C Commerce , Rporting, integration and merging with Social challenge Review collected by and hosted on G2.com.

Integration as well as speed with other clouds Review collected by and hosted on G2.com.

I like that this software tracks diff tickets for us at work Review collected by and hosted on G2.com.

I dislike how cumbersome it is to use and that it doesn’t give more details when the ticket was opened or closed Review collected by and hosted on G2.com.

User convenience needed little training to use software. Review collected by and hosted on G2.com.

Too many features. Too much to choose from. Review collected by and hosted on G2.com.

many company use this, so the online help and support is very good. It is very easy to track and find the information I need. Review collected by and hosted on G2.com.

At the beginning, it require some training to how this CRM works, since it has some many tabs and option, but after a while, it is all okay. Review collected by and hosted on G2.com.

Tracking of client tasks/progress of tasks moving through implementation Review collected by and hosted on G2.com.

Too many red flags and hard to enter easily Review collected by and hosted on G2.com.

We would like to hear more about the fun parts Review collected by and hosted on G2.com.

hearing more about customer surveys is not there Review collected by and hosted on G2.com.

The software itself is extremely dynamic and offers everything from high level views to very specific details of the business. Review collected by and hosted on G2.com.

Our issues came with the implementation. It is difficult to know as a company how preparered you are but we did a good job of cleaning our data prior to implementation. However, the process and project management provided from our third party was not sufficient. Review collected by and hosted on G2.com.

Customer Success Managers and Team are incredibly helpful and supportive of my brand's success. Review collected by and hosted on G2.com.

Some of the out of the box solutions were not enough for some of our desired capabilities and features. Review collected by and hosted on G2.com.

A template based with a lot add-ons

Perfect for multi-country/currency eCommerce shops Review collected by and hosted on G2.com.

Long tail for customization & stability Review collected by and hosted on G2.com.