I like best its functionalities that it has, like it provides all the features that we need to built an ecommerce store, full of features and ease to use them, we change and add every functionality we want with the use of code that thing in it I like the best, everything can be customized with the demand of the customer. Review collected by and hosted on G2.com.

In Salesforce Commerce Cloud nothing has to be disliked in its features and functionalities, except its expensiveness and its changed of developer documentation. Salesforce Commerce Cloud is very expensive to use and build an whole ecommerce functionalities, its link cartridges are also paid like OMS. Also its new developer documentation is not user friendly like before. Review collected by and hosted on G2.com.

Definitely very intuitive and marketer-friendly if you have some expertise in platforms like this. It is expensive but not sure how it compares to similar services. Review collected by and hosted on G2.com.

Price really, some of the features are hard to learn at first too. Review collected by and hosted on G2.com.

I like how I am able to easily manage leads and information on various customers/clients. Review collected by and hosted on G2.com.

It can sometimes take long to load pages and will often have backend issues that slow/halt reporting Review collected by and hosted on G2.com.

Ability to customize via code while allowing content managers to maintain content without code Review collected by and hosted on G2.com.

Poor integration with Salesforce core platform. Review collected by and hosted on G2.com.

The immensely huge possibilities of Marketing Cloud are exciting. You can do so much with this one platform, however, it does stink that you have to pay for so many individual parts. The email builder is easy enough to use which is nice, however, knowing HTML is probably a good idea. I like the automation studio, that is easy to set up logic for your journey. Review collected by and hosted on G2.com.

There are almost too many options, too many areas one can go down a rabbit hole. The whole interface feels old and the functionality feels behind other email service providers like Mailchimp. The product does not feel like one you can open out of the box and start sending emails from day zero. Review collected by and hosted on G2.com.

The feature available in the application are very apt and required for business. Review collected by and hosted on G2.com.

Customer support, especially for small qty license buyers, they promise for Customer Success and hand-holding for adoption but no support at all was received for this. Review collected by and hosted on G2.com.

Dashboards and how easy the menu is to use Review collected by and hosted on G2.com.

How unclear somethings can be and processes Review collected by and hosted on G2.com.

Available support and training around agent use Review collected by and hosted on G2.com.

Very difficult to implement as a sales/support tool all in one. Too many options and little focus Review collected by and hosted on G2.com.

Can list and post photos directly to end users Review collected by and hosted on G2.com.

Dynamic pricing and integrations is an issue. Too many guardrails. Review collected by and hosted on G2.com.

One of the best things about Salesforce B2C Commerce was the ease of use, I was quickly trained on this product within a day I knew where everything was and was processing/entering data quickly and efficiently so that I and my team could hit our daily goals with ease. Review collected by and hosted on G2.com.

There were a few times where certain functions weren't really working in the way that my team was using it. However, this might just be a reflection on management in my company. Review collected by and hosted on G2.com.