Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Enterprise (> 1000 emp.)
"Flexible and Scalable, but Complex and Costly for Small Businesses"
4.5/5
What do you like best about Salesforce B2B Commerce?

What I like about Salesforce Commerce B2B is its flexibility and scalability. It allows businesses to deliver personalized buying experiences, automate complex B2B processes like pricing and account management, and seamlessly integrate with CRM and ERP systems — all within a powerful, cloud-based platform. Review collected by and hosted on G2.com.

What do you dislike about Salesforce B2B Commerce?

What I don’t like about Salesforce Commerce B2B is that it can be complex to customize and maintain. Implementations often require significant technical expertise, and performance or integration issues can arise if the setup isn’t carefully optimized. Additionally, licensing and ongoing costs can be quite high for smaller businesses. Review collected by and hosted on G2.com.

Jay C.
JC
Jay C.
Business Development Executive
Small-Business (50 or fewer emp.)
"Seamless B2B Ordering and CRM Integration for Scalable Growth"
4.5/5
What do you like best about Salesforce B2B Commerce?

It’s scalable, integrates well with Salesforce CRM, and makes B2B ordering, pricing, and account management smoother for clients and customers. Review collected by and hosted on G2.com.

What do you dislike about Salesforce B2B Commerce?

Implementation some times complex and little costly, and customization needs technical support which is slowing down customization . Review collected by and hosted on G2.com.

Franz S.
FS
Franz S.
"Effortless Integration, Impeccable Simplicity"
5/5
What do you like best about Salesforce B2B Commerce?

I appreciate how easy it is to set up Salesforce Commerce for B2B due to the step-by-step guides and abundant online resources. I love how it streamlines operations, making tracking easy and centralizing information effectively. Its ability to integrate seamlessly across the Salesforce suite is invaluable, simplifying processes within the whole product ecosystem. This ease of use and integration is a huge selling point for me. Review collected by and hosted on G2.com.

What do you dislike about Salesforce B2B Commerce?

I found the learning curve to be a challenge when I first started using Salesforce Commerce for B2B. Review collected by and hosted on G2.com.

IZ
Irene Z.
Enterprise (> 1000 emp.)
"Great Improvements in Commerce Lightning, but Licensing and Integration Need Work"
4/5
What do you like best about Salesforce B2B Commerce?

We are on Cloudcraze version transitioning to Commerce lighting. What I like the mist about new lightning version is the out of box core objects shared across platforms and the inclusion of agentforce innovations for Commerce. Both are not available for Cloudcraze version. Review collected by and hosted on G2.com.

What do you dislike about Salesforce B2B Commerce?

Licensing is confusing and integration with marketing cloud is not native even in lightning version. Cloudcraze version dislike list too long to list, but soon no longer relevant. Review collected by and hosted on G2.com.

Luana B.
LB
Luana B.
Product Manager Customer Portals | Service Innovation & Digitalisation
Enterprise (> 1000 emp.)
"Good Experience, using it for disposables E-store"
5/5
What do you like best about Salesforce B2B Commerce?

We use it to make it easier for our Customers to order disposables for some of our products. It's only a small range of disposable items (less than 500), but is helps us saving costs by automating processes and it helps our Customers too as they can place their orders at a point of a click. Review collected by and hosted on G2.com.

What do you dislike about Salesforce B2B Commerce?

We've got a bit of a challenge when integrating it with our Order Management system which is not Salesforce, but from other provider. But we were kind of expecting this, so nothing to do with E-Conmerce product. Review collected by and hosted on G2.com.

Verified User in Financial Services
UF
Verified User in Financial Services
Mid-Market (51-1000 emp.)
"Insightful and Highly Usable"
4/5
What do you like best about Salesforce B2B Commerce?

It’s insightful and I enjoy the usability Review collected by and hosted on G2.com.

What do you dislike about Salesforce B2B Commerce?

Nothing comes to mind personally, I enjoy learning and growing Review collected by and hosted on G2.com.

Verified User in Telecommunications
UT
Verified User in Telecommunications
Enterprise (> 1000 emp.)
"Easy Way to Organize and Track Customer Information"
5/5
What do you like best about Salesforce B2B Commerce?

Salesforce helps to manage and organize customer data alongside interacting with other applications for process flows. Review collected by and hosted on G2.com.

What do you dislike about Salesforce B2B Commerce?

Do not recall anything at this time that I did not like Review collected by and hosted on G2.com.

Prajval C.
PC
Prajval C.
Deputy Manager Performance Insights
E-Learning
Mid-Market (51-1000 emp.)
"Salesforce is the best tool for tracking sales data and makes sales work easy"
4.5/5
What do you like best about Salesforce B2B Commerce?

We can mention all the details about the client at a particular place and track it Review collected by and hosted on G2.com.

What do you dislike about Salesforce B2B Commerce?

It is very manual and time taking and some of the steps can be automated Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
"Review on Salesforce Commmerce B2B- A sacalable Solution"
5/5
What do you like best about Salesforce B2B Commerce?

Salesforce B2B Commerce is great, it is heling in fasting the sales and increasing the effciency. It is flexible, scalable, personalization and can combine into one powerful platform which tuely able to understand the needs of today's B2B customer. It has a greate Intuitive UI which is easy to setup and use. They guys have a good cutomer support within on time. Review collected by and hosted on G2.com.

What do you dislike about Salesforce B2B Commerce?

Salesforce Commerce B2B is doing good in our projects therefore nothing to dilsike. Review collected by and hosted on G2.com.

Anjali G.
AG
Anjali G.
Junior Software Developer
Mid-Market (51-1000 emp.)
"Start success with b2b salesforce"
4/5
What do you like best about Salesforce B2B Commerce?

B2b commerce salesforce cloud is very good provide so many custom features that helps to create our site more compatible and also make the site more accessible for users and we can also integrate third party to give more flexibility. Review collected by and hosted on G2.com.

What do you dislike about Salesforce B2B Commerce?

There is also some limitations in salesforce b2b like in custom styling. Review collected by and hosted on G2.com.