Integrated or connected order management, routing, inventory, fulfillment logic to handle cross-channel orders Review collected by and hosted on G2.com.

High Cost (Licensing + Implementation, ongoing costs Review collected by and hosted on G2.com.

Structured sales pipeline which streamlines sales Review collected by and hosted on G2.com.

I don’t like the lack of transparency in licensing costs Review collected by and hosted on G2.com.

Ai capabilities embedded in chat are helpful Review collected by and hosted on G2.com.

We had to customize since we are B2B and B2C Review collected by and hosted on G2.com.

Customizable Catalogs and Pricing: The ability to create customized product catalogs and pricing structures for different business clients allows for a tailored shopping experience.

Integrated CRM: The seamless integration with Salesforce’s CRM provides a comprehensive view of customer interactions, helping businesses manage relationships and track sales activities more effectively.

Streamlined Order Management: Features like bulk ordering, repeat orders, and order approval workflows streamline complex B2B transactions, making them more efficient and manageable.

Advanced Analytics: Detailed analytics and reporting tools help businesses understand customer behavior, track sales performance, and make data-driven decisions.Enhanced User Experience: The platform offers a user-friendly interface and personalized experiences, which improve the overall shopping experience for B2B customers.

Scalability: The platform’s scalability supports growing businesses, accommodating increased transaction volumes and expanding product ranges as needed. Review collected by and hosted on G2.com.

Customization and Flexibility: It provides robust tools for customizing the user experience, allowing businesses to tailor the platform to their specific needs and industry requirements.

Integration Capabilities: The platform integrates seamlessly with other Salesforce products and third-party applications, enabling a unified view of customer interactions and business processes.

Advanced Analytics: Salesforce Commerce for B2B includes powerful analytics and reporting tools that help businesses gain insights into customer behavior, sales trends, and performance metrics.Scalability: It supports a wide range of business sizes and can scale as your business grows, accommodating increasing transaction volumes and expanding product catalogs. Review collected by and hosted on G2.com.

Salesforce Commerce for B2B offers several features that make it a strong choice for businesses looking to enhance their e-commerce capabilities. Review collected by and hosted on G2.com.

The platform's extensive features and customization options can be overwhelming, especially for businesses that are new to e-commerce or Salesforce products. It may require a significant time investment to fully understand and utilize all its capabilities. Review collected by and hosted on G2.com.

It integrates smoothly with Salesforce CRM and other Salesforce products, which makes managing customer relationships, marketing, sales, and commerce in a unified ecosystem much easier. This is particularly valuable for B2B businesses that need to streamline workflows between sales, customer service, and e-commerce. Review collected by and hosted on G2.com.

I not found it till now as i use this since a year Review collected by and hosted on G2.com.

One of the things I like about Salesforce is that you can customize your work. You can manage leads, contacts, customers, and more, maximizing your potential to close opportunities. The platform excels in lead management and scoring, helping you prioritize, and nurture leads effectively. When it comes to reporting it takes the cake above others, Salesforce offers robust analytics, allowing you to track performance, identify trends, and make data-driven decisions. With over 1,000 integrations, salesforce seamlessly connects with other software solutions you might use. This flexibility is crucial for businesses with complex needs. Salesforce provides excellent customer support, ensuring you have assistance when needed. It's easy to use, I constantly use Salesforce frequently on a daily basis.Salesforce is implemented with plenty of business all over the world. I always here someone talking about Salesforce no matter where I am located. Review collected by and hosted on G2.com.

I don't really see anything wrong with Salesforce. You might double up on your notes accidentally but, other than that it's perfect. Review collected by and hosted on G2.com.

It readily adapts to business growth, accommodating changing needs without requiring significant on-site infrastructure. Review collected by and hosted on G2.com.

The pricing structure of the platform, which is determined as a percentage of sales revenue, may have significant challenges for smaller enterprises. Review collected by and hosted on G2.com.

Best CRM for compatiablity, compiling your daily workflow and communication. the user experencie is top quality with an easy to understand and user friendly interface for all your daily tasks.

One of my favorite feature is the ability to compile different types of dashboards to easily track daily work without any thought. Review collected by and hosted on G2.com.

only thing I can say , It would be nice if sales force automacally compiled accounts and contacts together that match and compile duplicate information automataclly because there is so much information. Review collected by and hosted on G2.com.

What I like most about Salesforce is that it makes managing projects very easy and organized. Review collected by and hosted on G2.com.

Setting it up may be a bit complex for inexperienced users but the support team is always available to assist. Review collected by and hosted on G2.com.