DF

Daiany F.

Small-Business (50 or fewer emp.)

10/15/2025

"More Than Just Commerce: Appreciating the Platform's Versatility"

5/5

What do you like best about Salesforce B2B Commerce?

I appreciate that it offers more than just a commerce platform. Review collected by and hosted on G2.com.

What do you dislike about Salesforce B2B Commerce?

I don't believe that is an issue when it comes to commerce B2B. Review collected by and hosted on G2.com.

SG

swati g.

Senior Manager - Salesforce Consulting

Enterprise (> 1000 emp.)

10/15/2025

"Great for Bulk Orders and Reordering, but Steep Learning Curve for Consultants"

5/5

What do you like best about Salesforce B2B Commerce?

Bulk Ordering, Quick Reorder, and Multi-Location Shipments Review collected by and hosted on G2.com.

What do you dislike about Salesforce B2B Commerce?

Consultants require deep knowledge of salesforce and commerce cloud to implement and customise Review collected by and hosted on G2.com.

GP

Gustavo P.

Mid-Market (51-1000 emp.)

10/15/2025

"Easy to set up, but lack of qualified professionals"

4.5/5

What do you like best about Salesforce B2B Commerce?

Ease of configuration and appearance similar to SF Review collected by and hosted on G2.com.

What do you dislike about Salesforce B2B Commerce?

Few trained professionals in the market Review collected by and hosted on G2.com.

CA

Verified User in Apparel & Fashion

Mid-Market (51-1000 emp.)

10/16/2025

"Great Site Builder, but Custom Implementations Can Be Challenging"

5/5

What do you like best about Salesforce B2B Commerce?

The site builder is what I like most about B2B commerce. It's awesome and very easy to configure. Review collected by and hosted on G2.com.

What do you dislike about Salesforce B2B Commerce?

At times, creating custom implementations can be quite challenging, and issues like page conflicts and similar problems often arise. Review collected by and hosted on G2.com.

AS

Alcides S.

Enterprise (> 1000 emp.)

10/15/2025

"Great Integration Options, but Configuration Can Be Overwhelming"

4.5/5

What do you like best about Salesforce B2B Commerce?

The possibility to integrate with everything Review collected by and hosted on G2.com.

What do you dislike about Salesforce B2B Commerce?

Sometimes there are just too many things to configure. Review collected by and hosted on G2.com.

TM

taelor m.

Licensed Massage Therapist

Small-Business (50 or fewer emp.)

10/29/2024

"Salesforce is very easy to navigate for B2B clients"

5/5

What do you like best about Salesforce B2B Commerce?

Salesforce Commerce for B2B excels in providing scalable, CRM-integrated solutions that empower buyers with a seamless, self-service experience. With robust customization, mobile responsiveness, and AI-driven insights, it helps businesses deliver personalized, efficient interactions tailored to complex B2B needs, driving smarter decision-making and fostering long-term customer relationships. Review collected by and hosted on G2.com.

What do you dislike about Salesforce B2B Commerce?

Salesforce Commerce for B2B can be complex and costly to set up, with a sometimes less intuitive interface and limited native B2B features. For large-scale operations, performance slowdowns may occur, and pricing can be prohibitive for smaller businesses. Review collected by and hosted on G2.com.

What problems is Salesforce B2B Commerce solving and how is that benefiting you?

Salesforce Commerce for B2B addresses key challenges like complex ordering processes, fragmented customer data, and limited personalization. By unifying CRM and commerce, it offers a centralized view of customer interactions, enabling personalized, data-driven experiences. Its self-service features empower B2B buyers to manage orders, reorders, and quotes seamlessly, reducing sales team workloads. This integration simplifies scaling, enhances customer relationships, and optimizes workflows—benefits that ultimately drive efficiency, improve buyer satisfaction, and boost revenue growth. Review collected by and hosted on G2.com.

DC

Daniela C.

Business Development Manager

Mid-Market (51-1000 emp.)

9/15/2025

"Salesforce Commerce Online Review"

4.5/5

What do you like best about Salesforce B2B Commerce?

How it lets you interact with B2B and other clients Review collected by and hosted on G2.com.

What do you dislike about Salesforce B2B Commerce?

It should have intent data or hot leads from companies Review collected by and hosted on G2.com.

AC

Verified User in Consumer Goods

Small-Business (50 or fewer emp.)

10/15/2025

"Easy Time-Saving Product, but Employee Adoption Is Challenging"

5/5

What do you like best about Salesforce B2B Commerce?

The most important about the product is the easy way to reduce time Review collected by and hosted on G2.com.

What do you dislike about Salesforce B2B Commerce?

Anithing about the product. The most dificult of it, is the adoption regarding the employees Review collected by and hosted on G2.com.

CC

Verified User in Consulting

Small-Business (50 or fewer emp.)

10/15/2025

"Direct Salesforce Integration Is a Major Plus"

5/5

What do you like best about Salesforce B2B Commerce?

It’s direct integration with salesforce. Review collected by and hosted on G2.com.

What do you dislike about Salesforce B2B Commerce?

There can be a bit of a learning curve with learning the combination of orders, experience cloud and addresses. Review collected by and hosted on G2.com.

AK

Arshmeet Kaur K.

Revenue Manager

Enterprise (> 1000 emp.)

6/3/2025

"The best CRM software to facilitate sales."

4.5/5

What do you like best about Salesforce B2B Commerce?

The self service options and the ability to customize your experience is top notch. Review collected by and hosted on G2.com.

What do you dislike about Salesforce B2B Commerce?

Cost of implementation can be high for small scale organizations. Review collected by and hosted on G2.com.