--- title: Salesforce B2B Commerce Reviews meta\_title: 'Salesforce B2B Commerce Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 301 reviews by the users' company size, role or industry to find out how Salesforce B2B Commerce works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 301 scale: '5' date\_modified: '2026-08-07' parent\_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- ### Salesforce B2B Commerce Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **ease of use** in Salesforce B2B Commerce, praising its straightforward management and deployment processes. [(49 mentions)](https://www.g2.com/products/salesforce-b2b-commerce/reviews?filters%5Bsentiment_snippet%5D=1790249&qs=pros-and-cons#reviews) Users appreciate the **streamlined and personalized buying experiences** delivered by Salesforce B2B Commerce through deep CRM integration. [(31 mentions)](https://www.g2.com/products/salesforce-b2b-commerce/reviews?filters%5Bsentiment_snippet%5D=1789930&qs=pros-and-cons#reviews) Users appreciate the **custom features and ease of integration** in Salesforce B2B Commerce for enhancing their sites. [(29 mentions)](https://www.g2.com/products/salesforce-b2b-commerce/reviews?filters%5Bsentiment_snippet%5D=1789887&qs=pros-and-cons#reviews) Users appreciate the **deep integration with CRM data** , enhancing personalized and account-based buying experiences in B2B settings. [(29 mentions)](https://www.g2.com/products/salesforce-b2b-commerce/reviews?filters%5Bsentiment_snippet%5D=1789814&qs=pros-and-cons#reviews) Users appreciate the **easy implementation and user-friendly interface** of Salesforce B2B Commerce, enhancing their sales experience. [(25 mentions)](https://www.g2.com/products/salesforce-b2b-commerce/reviews?filters%5Bsentiment_snippet%5D=1793084&qs=pros-and-cons#reviews) Users often struggle with the **complex setup** and high costs associated with Salesforce B2B Commerce implementation. [(24 mentions)](https://www.g2.com/products/salesforce-b2b-commerce/reviews?filters%5Bsentiment_snippet%5D=1791589&qs=pros-and-cons#reviews) Users find Salesforce B2B Commerce to be **expensive** , particularly noting high licensing and implementation costs. [(24 mentions)](https://www.g2.com/products/salesforce-b2b-commerce/reviews?filters%5Bsentiment_snippet%5D=1794086&qs=pros-and-cons#reviews) Users find the **complexity** of Salesforce B2B Commerce challenging, particularly during implementation and customization processes. [(22 mentions)](https://www.g2.com/products/salesforce-b2b-commerce/reviews?filters%5Bsentiment_snippet%5D=1790608&qs=pros-and-cons#reviews) Users find the **difficult learning curve** of Salesforce B2B Commerce challenging, especially for new staff and advanced setups. [(16 mentions)](https://www.g2.com/products/salesforce-b2b-commerce/reviews?filters%5Bsentiment_snippet%5D=1791029&qs=pros-and-cons#reviews) Users find the **complexity and learning curve** of Salesforce B2B Commerce challenging, impacting effective setup and customization. [(16 mentions)](https://www.g2.com/products/salesforce-b2b-commerce/reviews?filters%5Bsentiment_snippet%5D=1791854&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Salesforce B2B Commerce ##### 1. Ease of Use Users value the **ease of use** in Salesforce B2B Commerce, praising its straightforward management and deployment processes. [ See 49 mentions ](https://www.g2.com/products/salesforce-b2b-commerce/reviews?filters%5Bsentiment_snippet%5D=1790249&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Easy Way to Organize and Track Customer Information" What do you like about Salesforce B2B Commerce? Salesforce helps to manage and organize customer data alongside interacting with other applications for process flows. ![Shemese V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shemese V.") SV Shemese V. Mid-Market (51-1000 emp.) 4.5/5 "Salesforce: Easy to Use with Amazing Customer Support" What do you like about Salesforce B2B Commerce? salesforce is so easy to use and customer support is amazing. ##### 2. B2B Users appreciate the **streamlined and personalized buying experiences** delivered by Salesforce B2B Commerce through deep CRM integration. [ See 31 mentions ](https://www.g2.com/products/salesforce-b2b-commerce/reviews?filters%5Bsentiment_snippet%5D=1789930&qs=pros-and-cons#reviews) See Related User Reviews ![Narsing S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Narsing S.") NS Narsing S. Small-Business (50 or fewer emp.) 5.0/5 "Deep CRM Integration for Personalized, Scalable B2B Commerce" What do you like about Salesforce B2B Commerce? What I like best about Salesforce Commerce for B2B is how deeply it integrates with CRM data to deliver personalized, account-based buying experiences ![Jay C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jay C.") JC Jay C. Small-Business (50 or fewer emp.) 4.5/5 "Seamless B2B Ordering and CRM Integration for Scalable Growth" What do you like about Salesforce B2B Commerce? It’s scalable, integrates well with Salesforce CRM, and makes B2B ordering, pricing, and account management smoother for clients and customers. ##### 3. Features Users appreciate the **custom features and ease of integration** in Salesforce B2B Commerce for enhancing their sites. [ See 29 mentions ](https://www.g2.com/products/salesforce-b2b-commerce/reviews?filters%5Bsentiment_snippet%5D=1789887&qs=pros-and-cons#reviews) See Related User Reviews ![Narsing S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Narsing S.") NS Narsing S. Small-Business (50 or fewer emp.) 5.0/5 "Deep CRM Integration for Personalized, Scalable B2B Commerce" What do you like about Salesforce B2B Commerce? What I like best about Salesforce Commerce for B2B is how deeply it integrates with CRM data to deliver personalized, account-based buying experiences ![Muhammad A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Muhammad A.") MA Muhammad A. Small-Business (50 or fewer emp.) 4.5/5 "Powerful B2B Features, Customize Effortlessly, Manage Complexity" What do you like about Salesforce B2B Commerce? I really like Salesforce Commerce for B2B because of its customizable storefronts and seamless integration with ERP systems, which makes managing comp ##### 4. Integrations Users appreciate the **deep integration with CRM data** , enhancing personalized and account-based buying experiences in B2B settings. [ See 29 mentions ](https://www.g2.com/products/salesforce-b2b-commerce/reviews?filters%5Bsentiment_snippet%5D=1789814&qs=pros-and-cons#reviews) See Related User Reviews ![Narsing S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Narsing S.") NS Narsing S. Small-Business (50 or fewer emp.) 5.0/5 "Deep CRM Integration for Personalized, Scalable B2B Commerce" What do you like about Salesforce B2B Commerce? What I like best about Salesforce Commerce for B2B is how deeply it integrates with CRM data to deliver personalized, account-based buying experiences ![Jay C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jay C.") JC Jay C. Small-Business (50 or fewer emp.) 4.5/5 "Seamless B2B Ordering and CRM Integration for Scalable Growth" What do you like about Salesforce B2B Commerce? It’s scalable, integrates well with Salesforce CRM, and makes B2B ordering, pricing, and account management smoother for clients and customers. ##### 5. B2B Sales Users appreciate the **easy implementation and user-friendly interface** of Salesforce B2B Commerce, enhancing their sales experience. [ See 25 mentions ](https://www.g2.com/products/salesforce-b2b-commerce/reviews?filters%5Bsentiment_snippet%5D=1793084&qs=pros-and-cons#reviews) See Related User Reviews ![Narsing S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Narsing S.") NS Narsing S. Small-Business (50 or fewer emp.) 5.0/5 "Deep CRM Integration for Personalized, Scalable B2B Commerce" What do you like about Salesforce B2B Commerce? What I like best about Salesforce Commerce for B2B is how deeply it integrates with CRM data to deliver personalized, account-based buying experiences ![Jay C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jay C.") JC Jay C. Small-Business (50 or fewer emp.) 4.5/5 "Seamless B2B Ordering and CRM Integration for Scalable Growth" What do you like about Salesforce B2B Commerce? It’s scalable, integrates well with Salesforce CRM, and makes B2B ordering, pricing, and account management smoother for clients and customers. ### 5 Cons or Disadvantages of Salesforce B2B Commerce ##### 1. Complex Setup Users often struggle with the **complex setup** and high costs associated with Salesforce B2B Commerce implementation. [ See 24 mentions ](https://www.g2.com/products/salesforce-b2b-commerce/reviews?filters%5Bsentiment_snippet%5D=1791589&qs=pros-and-cons#reviews) See Related User Reviews ![Narsing S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Narsing S.") NS Narsing S. Small-Business (50 or fewer emp.) 5.0/5 "Deep CRM Integration for Personalized, Scalable B2B Commerce" What do you dislike about Salesforce B2B Commerce? What I dislike about Salesforce Commerce for B2B is the complexity and steep learning curve, especially during implementation. Customization can be t ![Jay C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jay C.") JC Jay C. Small-Business (50 or fewer emp.) 4.5/5 "Seamless B2B Ordering and CRM Integration for Scalable Growth" What do you dislike about Salesforce B2B Commerce? Implementation some times complex and little costly, and customization needs technical support which is slowing down customization . ##### 2. Expensive Users find Salesforce B2B Commerce to be **expensive** , particularly noting high licensing and implementation costs. [ See 24 mentions ](https://www.g2.com/products/salesforce-b2b-commerce/reviews?filters%5Bsentiment_snippet%5D=1794086&qs=pros-and-cons#reviews) See Related User Reviews ![Narsing S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Narsing S.") NS Narsing S. Small-Business (50 or fewer emp.) 5.0/5 "Deep CRM Integration for Personalized, Scalable B2B Commerce" What do you dislike about Salesforce B2B Commerce? What I dislike about Salesforce Commerce for B2B is the complexity and steep learning curve, especially during implementation. Customization can be t ![Jay C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jay C.") JC Jay C. Small-Business (50 or fewer emp.) 4.5/5 "Seamless B2B Ordering and CRM Integration for Scalable Growth" What do you dislike about Salesforce B2B Commerce? Implementation some times complex and little costly, and customization needs technical support which is slowing down customization . ##### 3. Complexity Users find the **complexity** of Salesforce B2B Commerce challenging, particularly during implementation and customization processes. [ See 22 mentions ](https://www.g2.com/products/salesforce-b2b-commerce/reviews?filters%5Bsentiment_snippet%5D=1790608&qs=pros-and-cons#reviews) See Related User Reviews ![Narsing S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Narsing S.") NS Narsing S. Small-Business (50 or fewer emp.) 5.0/5 "Deep CRM Integration for Personalized, Scalable B2B Commerce" What do you dislike about Salesforce B2B Commerce? What I dislike about Salesforce Commerce for B2B is the complexity and steep learning curve, especially during implementation. Customization can be t ![Jay C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jay C.") JC Jay C. Small-Business (50 or fewer emp.) 4.5/5 "Seamless B2B Ordering and CRM Integration for Scalable Growth" What do you dislike about Salesforce B2B Commerce? Implementation some times complex and little costly, and customization needs technical support which is slowing down customization . ##### 4. Difficult Learning Users find the **difficult learning curve** of Salesforce B2B Commerce challenging, especially for new staff and advanced setups. [ See 16 mentions ](https://www.g2.com/products/salesforce-b2b-commerce/reviews?filters%5Bsentiment_snippet%5D=1791029&qs=pros-and-cons#reviews) See Related User Reviews ![Narsing S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Narsing S.") NS Narsing S. Small-Business (50 or fewer emp.) 5.0/5 "Deep CRM Integration for Personalized, Scalable B2B Commerce" What do you dislike about Salesforce B2B Commerce? What I dislike about Salesforce Commerce for B2B is the complexity and steep learning curve, especially during implementation. Customization can be t ![Muhammad A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Muhammad A.") MA Muhammad A. Small-Business (50 or fewer emp.) 4.5/5 "Powerful B2B Features, Customize Effortlessly, Manage Complexity" What do you dislike about Salesforce B2B Commerce? One area that could be improved is its complexity and learning curve. Setting up advanced features and customizations can be time-consuming and may re ##### 5. User Difficulty Users find the **complexity and learning curve** of Salesforce B2B Commerce challenging, impacting effective setup and customization. [ See 16 mentions ](https://www.g2.com/products/salesforce-b2b-commerce/reviews?filters%5Bsentiment_snippet%5D=1791854&qs=pros-and-cons#reviews) See Related User Reviews ![Muhammad A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Muhammad A.") MA Muhammad A. Small-Business (50 or fewer emp.) 4.5/5 "Powerful B2B Features, Customize Effortlessly, Manage Complexity" What do you dislike about Salesforce B2B Commerce? One area that could be improved is its complexity and learning curve. Setting up advanced features and customizations can be time-consuming and may re ![Ragul S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ragul S.") RS Ragul S. Small-Business (50 or fewer emp.) 4.5/5 "Effortless Catalog Management and Seamless CRM Integration" What do you dislike about Salesforce B2B Commerce? It's very minimal. To point out, I'd say, some features feel buries in the menus, so it takes extra efforts to find and use it when needed. also hard ![Narsing S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Narsing S.") NS Narsing S. Senior Business Analyst Small-Business (50 or fewer emp.) 1/31/2026 "Deep CRM Integration for Personalized, Scalable B2B Commerce" 5/5 What do you like best about Salesforce B2B Commerce? What I like best about Salesforce Commerce for B2B is how deeply it integrates with CRM data to deliver personalized, account-based buying experiences. It handles complex B2B needs well—like custom pricing, contract terms, and large catalogs. The platform is scalable and flexible, making it easier to support growth and multi-channel selling. Review collected by and hosted on G2.com. What do you dislike about Salesforce B2B Commerce? What I dislike about Salesforce Commerce for B2B is the complexity and steep learning curve, especially during implementation. Customization can be time-consuming and often requires specialized expertise. It can also be costly, which may be challenging for smaller or less mature B2B organizations. Review collected by and hosted on G2.com. What problems is Salesforce B2B Commerce solving and how is that benefiting you? Salesforce Commerce for B2B solves the problem of managing complex B2B buying journeys by unifying customer, product, and pricing data in one platform. It benefits me by streamlining order management, enabling personalized, account-based experiences, and reducing manual sales effort. This leads to faster transactions, better customer satisfaction, and improved operational efficiency. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Deepak P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Deepak P.") DP Deepak P. Quality Mid-Market (51-1000 emp.) 4/25/2026 "Great Support, Needs Faster Data Processing" 4.5/5 What do you like best about Salesforce B2B Commerce? I like the good support provided by Salesforce B2B Commerce. The interface is good, and I find the overall application process timing to be fine. It saves my time and provides a good workspace to manage my data. Review collected by and hosted on G2.com. What do you dislike about Salesforce B2B Commerce? They need to work on processing data a little bit faster. Review collected by and hosted on G2.com. What problems is Salesforce B2B Commerce solving and how is that benefiting you? I use Salesforce B2B Commerce for handling customer cases and billing for a UK client. It provides good support and a user-friendly interface, which saves my time and offers a good workspace. However, it could improve data processing speed for better efficiency. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Muhammad A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Muhammad A.") MA Muhammad A. Client Support & Virtual Assistant Small-Business (50 or fewer emp.) 1/2/2026 "Powerful B2B Features, Customize Effortlessly, Manage Complexity" 4.5/5 What do you like best about Salesforce B2B Commerce? I really like Salesforce Commerce for B2B because of its customizable storefronts and seamless integration with ERP systems, which makes managing complex B2B sales processes much easier and more efficient. The ability to tailor the buying experience for different clients is a highlight, and the ERP integration ensures real-time inventory, pricing, and order data, reducing errors and speeding up the entire sales process. These features significantly streamline operations and boost efficiency. Review collected by and hosted on G2.com. What do you dislike about Salesforce B2B Commerce? One area that could be improved is its complexity and learning curve. Setting up advanced features and customizations can be time-consuming and may require specialized support. Review collected by and hosted on G2.com. What problems is Salesforce B2B Commerce solving and how is that benefiting you? Salesforce Commerce for B2B solves problems like manual order processing, inconsistent pricing, and lack of visibility into customer interactions, streamlining B2B operations. The customizable storefronts and ERP integration make managing complex sales more efficient by reducing errors and speeding up processes. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Ragul S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ragul S.") RS Ragul S. Associate Small-Business (50 or fewer emp.) 12/23/2025 "Effortless Catalog Management and Seamless CRM Integration" 4.5/5 What do you like best about Salesforce B2B Commerce? I start with saying that Salesforce commerce makes handling complex catalogs and negotiated pricings much easier. The software connects smoothly with our CRM, so my team & i can see our customer history, offers we provided and price details. IT also supports multiple storefronts, which helps us manage different regions without duplicating efforts. Review collected by and hosted on G2.com. What do you dislike about Salesforce B2B Commerce? It's very minimal. To point out, I'd say, some features feel buries in the menus, so it takes extra efforts to find and use it when needed. also hard when training new employees. The reporting tool is not very intuitive, we often have to export data to Excel or Gsheet while sharing the report. sometimes page loadings takes a longer time which leave us frustate. other than these its all good. Review collected by and hosted on G2.com. What problems is Salesforce B2B Commerce solving and how is that benefiting you? we needed a way to manage bulk orders, negotiated pricing, and repeat purchases for b2b customers. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![jessica a.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "jessica a.") JA jessica a. Intern Mid-Market (51-1000 emp.) 6/3/2026 "Helpful Account & Contact Views with Easy User Login" 5/5 What do you like best about Salesforce B2B Commerce? It’s helpful to be able to view the accounts and contacts lists, and I also find it useful to log in as the user when needed. Review collected by and hosted on G2.com. What do you dislike about Salesforce B2B Commerce? Honestly, I don’t dislike anything so far. I’m a new user, but my experience has been positive up to this point. Review collected by and hosted on G2.com. What problems is Salesforce B2B Commerce solving and how is that benefiting you? Finding accounts and contact names Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Kathryn B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kathryn B.") KB Kathryn B. Mid-Market (51-1000 emp.) 6/3/2026 "Good Fit, But Needs Better Business Relationship Alignment for Campaigns" 3/5 What do you like best about Salesforce B2B Commerce? Segmentations and customization of campaigning Review collected by and hosted on G2.com. What do you dislike about Salesforce B2B Commerce? Still focused on a person contact- need more to align campaigning to a business relationship Review collected by and hosted on G2.com. What problems is Salesforce B2B Commerce solving and how is that benefiting you? Marketing and segmentation solutions across products with connectivity to SF Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Florencia V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Florencia V.") FV Florencia V. Small-Business (50 or fewer emp.) 6/3/2026 "Seamless CRM Data Integration That Delivers" 4/5 What do you like best about Salesforce B2B Commerce? It’s integrated with CRM data. B2B can be powered with information from other channels. Review collected by and hosted on G2.com. What do you dislike about Salesforce B2B Commerce? It can grow with more features. Multiple carts or compare products. Review collected by and hosted on G2.com. What problems is Salesforce B2B Commerce solving and how is that benefiting you? Self-service ordering Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of sellerAI Translated ![Nancy S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nancy S.") NS Nancy S. Manager Small-Business (50 or fewer emp.) 4/13/2026 "Boosts Efficiency and Keeps Teams Connected" 4/5 What do you like best about Salesforce B2B Commerce? Making my job more efficient and help connect with my teams Review collected by and hosted on G2.com. What do you dislike about Salesforce B2B Commerce? Hello hard to navigate depending on what I’m doing at the moment sometimes with all the upgrade Review collected by and hosted on G2.com. What problems is Salesforce B2B Commerce solving and how is that benefiting you? Honestly, I don’t really know the technical problem with it. I just do my job training and work on it. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Manufacturing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Manufacturing") UM Verified User in Manufacturing Enterprise (\> 1000 emp.) 6/4/2026 "Made It Easy to Launch Our Online Parts Store" 4/5 What do you like best about Salesforce B2B Commerce? It has made it easy for our team to get started with an online parts store. Review collected by and hosted on G2.com. What do you dislike about Salesforce B2B Commerce? Starting out was a little challenging while learning the platform. Review collected by and hosted on G2.com. What problems is Salesforce B2B Commerce solving and how is that benefiting you? It is a new channel for our customers to make purchases. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Enterprise (\> 1000 emp.) 10/15/2025 "Powerful B2B Commerce Platform with Robust Features and Some Complexity" 5/5 What do you like best about Salesforce B2B Commerce? What I appreciate most about Salesforce Commerce for B2B is its ability to streamline complex business purchasing processes while still delivering a smooth, consumer-like experience. The platform offers robust tools for handling extensive catalogs, custom pricing, and account-based purchasing, all on a highly scalable foundation. I also value how seamlessly it integrates with CRM, Service, and Marketing Cloud, which helps create a comprehensive view of customers and their interactions. The self-service features enable buyers to manage their orders, quotes, and reorders at any time, boosting efficiency for both buyers and sellers. Additionally, its high level of customization allows businesses to adapt experiences for various segments or partners. In summary, it transforms traditional B2B commerce into a more agile, data-driven, and customer-centric environment. Review collected by and hosted on G2.com. What do you dislike about Salesforce B2B Commerce? While Salesforce Commerce for B2B offers robust capabilities, there remain areas where it could be enhanced. The platform’s flexibility often introduces a level of complexity, particularly when it comes to customizing advanced workflows or managing integrations. For newcomers, the initial setup and data modeling can be daunting without a strong technical background. Optimizing performance for extremely large catalogs or handling high-traffic scenarios may also demand additional configuration. Furthermore, some features still seem more oriented toward B2C needs, so B2B-specific functions like contract pricing or bulk order management could be made more user-friendly. Licensing costs might also pose a challenge for smaller businesses. Nevertheless, Salesforce is consistently improving the platform, and with each update, it becomes easier to create modern and efficient B2B commerce solutions. Review collected by and hosted on G2.com. What problems is Salesforce B2B Commerce solving and how is that benefiting you? Salesforce Commerce for B2B addresses the challenge of digitalizing complex and traditionally manual sales processes that often depend on phone calls, emails, and spreadsheets. By offering a unified platform, it allows buyers to conveniently place orders, manage contracts, and track deliveries all in one location. This leads to greater efficiency for businesses, reduces errors, and shortens order cycles. Additionally, it brings sales and service teams together by integrating directly with CRM data, providing a comprehensive view of customer activity. Personally, I find the automation and scalability to be the most valuable aspects: tasks that once required manual effort now operate smoothly online, allowing more time to focus on strategy and building customer relationships. Overall, it transforms B2B commerce from a complex operation into a seamless, data-driven experience. Review collected by and hosted on G2.com. 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