--- title: Salesforce B2B Commerce Reviews meta_title: 'Salesforce B2B Commerce Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 301 reviews by the users' company size, role or industry to find out how Salesforce B2B Commerce works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 301 scale: '5' date_modified: '2026-08-07' parent_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # Salesforce B2B Commerce Reviews **Vendor:** Salesforce **Category:** [E-Commerce Platforms](https://www.g2.com/categories/e-commerce-platforms) **Average Rating:** 4.4/5.0 **Total Reviews:** 301 ## About Salesforce B2B Commerce Salesforce B2B Commerce empowers customers to meet complex buyer needs and drive B2B sales efficiency. Start selling faster with guided store setup, out-of-the-box customer records, generative product descriptions, and generative AI-driven insights and goals. Automate buying with self-serve rapid reordering, account and customer-specific pricing, entitlements, dynamic promotions, and more. Launch templated pages for B2B, D2C, or both. Leverage shared catalogs, promotions, products, and price books. Achieve your growth goals faster and generate more revenue with B2B Commerce powered by Salesforce. Unlock global scale on a trusted platform with 99.99% proven uptime and security and a robust partner ecosystem to extend Commerce capabilities across your business. ## Salesforce B2B Commerce Pros & Cons **What users like:** - Users value the **ease of use** in Salesforce B2B Commerce, praising its straightforward management and deployment processes. (49 reviews) - Users appreciate the **streamlined and personalized buying experiences** delivered by Salesforce B2B Commerce through deep CRM integration. (31 reviews) - Users appreciate the **custom features and ease of integration** in Salesforce B2B Commerce for enhancing their sites. (29 reviews) - Users appreciate the **deep integration with CRM data** , enhancing personalized and account-based buying experiences in B2B settings. (29 reviews) - Users appreciate the **easy implementation and user-friendly interface** of Salesforce B2B Commerce, enhancing their sales experience. (25 reviews) - Users value the **easy integrations** of Salesforce B2B Commerce, enhancing efficiency in managing orders and client interactions. (25 reviews) - Integration Capabilities (21 reviews) - Users appreciate the **seamless integration with CRM** in Salesforce B2B Commerce, simplifying management of complex catalogs and pricing. (19 reviews) - Easy Integration (18 reviews) - Customer Satisfaction (17 reviews) **What users dislike:** - Users often struggle with the **complex setup** and high costs associated with Salesforce B2B Commerce implementation. (24 reviews) - Users find Salesforce B2B Commerce to be **expensive** , particularly noting high licensing and implementation costs. (24 reviews) - Users find the **complexity** of Salesforce B2B Commerce challenging, particularly during implementation and customization processes. (22 reviews) - Users find the **difficult learning curve** of Salesforce B2B Commerce challenging, especially for new staff and advanced setups. (16 reviews) - Users find the **complexity and learning curve** of Salesforce B2B Commerce challenging, impacting effective setup and customization. (16 reviews) - Users face challenges with **development complexity** , particularly in setup, customization, and integrating advanced workflows on Salesforce B2B Commerce. (15 reviews) - Difficult Customization (15 reviews) - Limited Customization (15 reviews) - Learning Curve (13 reviews) - Complex Implementation (11 reviews) ## Salesforce B2B Commerce Reviews ### 1. Very well developed CMS ! **Rating:** 0.0/5.0 stars **Reviewed by:** Manjinder S. | Enterprise (> 1000 emp.) **Reviewed Date:** March 08, 2024 **What do you like best about Salesforce B2B Commerce?** 1) Custom settings 2) Bulk booking enablement 3) Ease to manage customer data 4) Integration options available **What do you dislike about Salesforce B2B Commerce?** A good CMS but the only catch is the cost of the product , which is a bit on the higher side **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Salesforce helps in proper piepline management resulting in good customer experience and sales achievement ### 2. Not for Small Businesses **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Chemicals | Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2021 **What do you like best about Salesforce B2B Commerce?** SFCC is a very robust and fast software with some special functionality that is not found on other ecommerce platforms (e.g. Einstein AI features, sophisticated product filters). **What do you dislike about Salesforce B2B Commerce?** It's impossible to implement and set up the software yourself. You need an experienced developer (costs $100-300k) who usually needs 6-12 months to complete a fully functional website. Surprisingly, SFCC lacks very fundamental features every low-cost platform offers OOTB. For example: - Order management functionality is basically non-existent; shipping carriers (e.g. FedEx, UPS etc) cannot be connected to SFCC to get real-time shipping quotes (3rd party app is required) - OOTB checkout features are ridiculously limited so that extensive custom coding is required - The Page-Designer is useless since you can't even change fonts or font sizes. - SFCC has zero pre-configured API connections to 3rd party apps (e.g. ERP systems, inventory systems, accounting systems etc.) whereas Magento, Shopify, and BigCommerce offer hundreds of plug-play connections. Overall SFCC is for large businesses with deep pockets and having their own IT department. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Having a fast performing website. ## Salesforce B2B Commerce Discussions - [Tiered pricing in B2B Commerce subscription products](https://www.g2.com/discussions/tiered-pricing-in-b2b-commerce-subscription-products) - 1 comment, 1 upvote - [What is Salesforce Commerce for B2B used for?](https://www.g2.com/discussions/what-is-salesforce-commerce-for-b2b-used-for) - 1 comment - [What are the advantages of b2b e commerce?](https://www.g2.com/discussions/what-are-the-advantages-of-b2b-e-commerce) - 1 comment - [What is b2b e commerce with example?](https://www.g2.com/discussions/what-is-b2b-e-commerce-with-example) - 1 comment - [What is b2b in Salesforce?](https://www.g2.com/discussions/what-is-b2b-in-salesforce) - 1 comment - [View Salesforce B2B Commerce pricing details and edition comparison](https://www.g2.com/products/salesforce-b2b-commerce/reviews?filters%5Bnps_score%5D%5B%5D=1§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+19%3A00%3A44+-0500&secure%5Bsession_id%5D=f8e266db-5660-422a-84a8-b216416fbf9e&secure%5Btoken%5D=0270ad039550e22b4447c03122f8b499f0a6cad1f29e101798b7b51e53a994da&format=llm_user) ## Salesforce B2B Commerce Integrations - 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Product Search - Product Display - Media File Storage - Web Content Management **Administration** - Reporting - Cart Management - Shipping Information Collection - Inventory Management - Promotions Management - Tax Management - Multi-Channel Management - Catalog Management - Gift Card Management - Refund Management - Returns Management - Order Management - Invoice Management - SEO Management - Discount Management - eCommerce Management **Headless Commerce** - Decoupling - REST APIs - Data Orchestration - Customization - Extensibility **Personalization** - Branding - Mobile E-Commerce - Localization - Mobile E-Commerce - Digital Content - Mobile E-Commerce - Geofencing - Mobile E-Commerce **Analytics** - Reports & Analytics - Customer Data **Integrations** - Payment Gateway Integration - E-commerce Platform Integration - Email Integration - Social Media Integration - Shipping Services Integration - Third-Party Integrations **Reporting** - Reports & Analytics - Data Transfer Tools **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Analysis** - Dashboards - Mobile E-Commerce - User Behavior - Mobile E-Commerce - Sales - Mobile E-Commerce **Administration** - Integrations - Dashboard **Cart Management** - Multi Cart - Products - Customizable Templates - Embed - Email Templates **Agentic AI - E-Commerce Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Accounting Integration **Additional Functionality** - Inventory Control - AI Copilot - Reordering - Bulk Ordering - Multi-Currency - Customer Accounts - Multi-Location - Reporting & Statistics - Drag & Drop - Shopping Cart - Alerts/Notifications - Data Synchronization - Order Tracking - Email Marketing - Activity Dashboard - Loyalty Program - Multi-Channel Marketing - Templates - Customizable Templates - Inventory Tracking - Customizable Branding - CRM - Kitting - Customer Touchpoints - Customer Segmentation - Web/Mobile App Development - Product Catalog - Inventory Optimization - De-Coupled Front & Back Ends - Customer Database - Activity Tracking - Conversion Tracking - Search/Filter - Access Controls/Permissions - Barcode/Ticket Scanning - Product Configurator - Data Import/Export - Inventory Auditing - Quotes/Estimates - Customer History - Invoice Creation - For Small Businesses - Abandoned Cart Saver - Sales Trend Analysis **Additional Functionality** - Reporting & Statistics - Abandoned Cart Saver - Mobile Access - API - Customizable Branding - Multi-Language - Activity Dashboard - Multi-Currency - Payment Options - Access Controls/Permissions - Product Catalog - Credit Card Processing - AI Copilot - Customizable Reports - Data Import/Export - Generative AI - Email Marketing - Drag & Drop - Rewards Points - Customer Accounts - Customizable Fields - SSL Security - CRM **Merchandising/Marketing** - Storefront Design Tools - Product Visualization - Recommendations / Personalization - Promotions and Discounts - Shopping Cart Abandonment - Product Reviews - SEO **Omnichannel Features ** - Retail Management - POS Integration - Social Media Integration - Customer Service Integration - Marketing Tools - E-commerce Integration - ERP Integration **Product Catalog** - Content Management - Product Configuration - Product Search and Filtering - Intangible Products - Discount Management **Order Process** - Checkout Process - Shipping Options - Tax Display and Processing - Payment Processing - Order Management - Returns / Refunds - Retail Inventory Management - Multi-Channel Fulfillment - Returns Management - Order Processing - Order Fulfillment - Purchase Order Management - Backorder Management - Special Order Management - Payment Options - Sales Order Management - Purchase Order Management - Credit Card Processing **Multi-Channel Support** - Omnichannel - Mobile - Social Commerce - Customer Service - Store Locator - 3rd-Party Store Integration - B2B - Multi-Store - Point of Sale (POS) Integration - Social Media Integration - Mobile Commerce **Platform** - APIs - Customization - Integrations to Add-on Tools - User Management - Reporting / Analytics - Security - Multi-Channel Management - Admin Access Rights - Test-to-Product Migration - Internationalization - Cross Browser Support - Performance and Reliability - Mobile Access - SEO Management - Shipping Management - Campaign Management - Catalog Management - Website Management - Promotions Management - Reviews Management - eCommerce Management - Price/Margin Management - Application Management - Product Data Management - Template Management - Multi-Channel Management - Invoice Management - Workflow Management - Warehouse Management - Sales Tax Management - Customer Management - Communication Management - Data Security ## Top Salesforce B2B Commerce Alternatives - [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) - 4.4/5.0 (855 reviews) - [SAP Commerce Cloud](https://www.g2.com/products/sap-commerce-cloud/reviews) - 4.3/5.0 (296 reviews) - [BigCommerce](https://www.g2.com/products/bigcommerce/reviews) - 4.2/5.0 (571 reviews)