very easy way to create and deploy agents and create sub agents under that as well and have them all run off and do different actions that are required to get the job done Review collected by and hosted on G2.com.

still not sure about it having multiple agents is better or worse than just one. as with one is maybe easier to keep a track of what is doing instead of just letting it run Review collected by and hosted on G2.com.

It tells me my total of my hours. I can adjust it to anytime I want, fast to complete, can make a draft and then submit later, leave comments, and now with the new feature add screenshots Review collected by and hosted on G2.com.

Confusing platform surface too crowded sometimes hard to sue on phone weird task bar on left is annoying to use when you are trying to submit your timesheet. Review collected by and hosted on G2.com.

I find Agentscripts and dx in Salesforce Agentforce really cool. Agentscripts makes agent development very easy, especially compared to the boring old way of using the UI. The ability to develop agents locally and test them with dx is amazing. I also like that it provides session tracing locally. It's an easy way for our customers to pull data using prompts. The initial setup was easy too. Review collected by and hosted on G2.com.

The responses to prompts are sometimes bad. Ask the same question multiple times and the responses become repetitive. Also, you have to specify too much detail to Salesforce Agentforce compared to Claude and ChatGPT. Review collected by and hosted on G2.com.

Well to be honest the Agent Builder is what got me. Like once you get your topics and actions set up properly, the thing just runs on its own. We connected it to our service cloud and the deflection rate on basic cases went up pretty quickly. No more repetitive "where's my order" tickets eating up the queue. The fact that it pulls context from data cloud means the responses don't feel robotic either. It actually knows that who the customer is actually. Big win for our team. Review collected by and hosted on G2.com.

Honestly the data cloud dependency is frustrating. It's an extra cost most teams don't see coming. Getting the topics and actions dialed in takes way longer than Salesforce makes it sound. Also hit some weird hallucinations early on before we tightened up the grounding. Not a dealbreaker but definitely not plug and play. Review collected by and hosted on G2.com.

I like that Salesforce Agentforce is built on the Salesforce platform. It grounds the tool to the knowledge that my company already has. I appreciate that it can reuse flows and Apex that I already have, which is a huge plus. Additionally, it provides insights into my specific data, which I find valuable. The initial setup was pretty easy. Review collected by and hosted on G2.com.

It’s not easy to make sure it works the same way all the time. Sometimes I can ask the same question a bit differently and it provides different, not always correct answers. It happens mainly when prompts are used, so there's some room for interpretation for the agent. Review collected by and hosted on G2.com.

I use Salesforce Agentforce to collect payments for our company, and it's freed up time for our collectors from making phone calls. People who owe money can use our Salesforce Agentforce spot on our website to make payments conveniently. I like that you can customize how friendly or professional you want the tone of voice to be and the instructions that you provide with guard rails. The topics, now called sub agents, are great to guide the agent. Review collected by and hosted on G2.com.

It's really hard to drill down a response. It is also difficult to make sure the responses are accurate and helpful. It took several months of testing to set up. Review collected by and hosted on G2.com.

The standout feature of Salesforce Agentforce is its shift from rigid, rule-based "chatbots" to autonomous, reasoning agents powered by the Atlas Reasoning Engine. Unlike traditional bots that break when a user veers off a predefined script, Agentforce uses LLMs to understand intent and context dynamically. Review collected by and hosted on G2.com.

Agentforce is only as smart as your Data Cloud and CRM hygiene. If your Salesforce instance is cluttered with duplicate records, stale pricing, or incomplete fields, the agent will confidently provide "wrong" answers. It forces organizations to fix years of technical debt before the AI becomes truly useful. Review collected by and hosted on G2.com.

I like the ability of Salesforce Agentforce to automate customer interactions and improve response times. I appreciate how it can handle high volumes of inquiries and reduce manual workload, which streamlines customer response and service. Additionally, I value the ability to integrate artificial intelligence into existing data and processes. Also, I found the initial setup process quick and simple, and the ready-to-use templates seem useful to me. Review collected by and hosted on G2.com.

Price and lack of ready-to-use templates. Review collected by and hosted on G2.com.

Being able to customize an AI agent that aligns with my marketing plan and supports operational efforts will be a game changer. We are looking st utilizing Agents to support our small service team. Review collected by and hosted on G2.com.

It isn’t a downside of Agentforce but more so getting management buy-in. In financial services, there is a lot of concern about data security and determining the benefit to the cost. This is more of an education problem. Review collected by and hosted on G2.com.

I like how you can get up and running with AI in your business quickly and safely using your own data. The trust layer keeps your own data protected and agentforce allows people to stay in the flow of work. Review collected by and hosted on G2.com.

Sometimes working out what is available out of the box vs something that needs to be built and customised can be hard to navigate. Working out the consumption cost as well can require work with an expert Review collected by and hosted on G2.com.