I like that most of the redundant work is now handled by Salesforce Agentforce rather than a person, which has decreased our need for hiring extra manpower. It has improved the performance of others in the team because they can focus on what's more needed. I also appreciate using the testing center the most, as it gives us live scenarios where we can test before releasing to production. It saves me from having to enter 300 or 400 messages manually, as I can just use the test center and test it all at once. It was pretty easy to set up because we had a lot of support from the Salesforce team, and we still have their help figuring out how to implement the agents, along with support from a consulting partner. Review collected by and hosted on G2.com.

I think it needs to follow our instructions more. Right now, we are sometimes being very specific about in on where to on its job. I think it needs to be more intuitive based on the data and prompt templates. Review collected by and hosted on G2.com.

I love how Salesforce Agentforce is integrated into all the products, making tasks like creating content in the marketing cloud seamless. It's amazing that I can just ask Agentforce to generate a brief, and it creates the necessary campaign, advising on email frequency and channels. I find the configurations, topics, and actions easy to manage with amazing content on the help site for quick understanding. I also love the Slackbot feature, which provides quick answers and makes things faster compared to other products like Copilot. The ability to add a website to the data library and ground Agentforce with external data is something I love. I appreciate that with Salesforce Agentforce, I can add data sources, and upload any file directly, which makes it easy to provide context and get answers. The prebuilt templates make starting up very quick, which helps in faster time to market. I also like that Agentforce supports a lot of languages, making it easy for global communication. Overall, it's an amazing software that enhances speed and accuracy, solving problems effectively, which is why I would rate it highly. Review collected by and hosted on G2.com.

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I like the entire ecosystem that Salesforce Agentforce has, especially the part of Legend Force Builder and the new builder with the engine script section. I also highly value the monitoring part, as it allows for observation and provides traceability and auditing of everything that happens with the agents. Additionally, I appreciate how easy the initial setup is, as it is all declarative and guided. Review collected by and hosted on G2.com.

Well, I think the Agile Script part still doesn't work very well, the new builder produces some errors, sometimes it also generates some errors. So, sometimes when you try to edit a script or some code in the new builder, it gives errors that are not correct. Errors that cannot be fixed, you have to start making the agent again, and there are some specific functionalities that are still not available with the new builder, like the Voice part. Review collected by and hosted on G2.com.

Working at The Haven, we need to keep clients organized and maintain a quick, reliable way to search for information. Salesforce helps us do both by bringing everything together in one secure place. Review collected by and hosted on G2.com.

Whenever I’m making notes on a client’s file and the phone rings, it knocks me out of the profile I’m working in and doesn’t let me save the information before switching to the profile that’s calling in. Review collected by and hosted on G2.com.

I like the simplicity of the sales tracker and the ability to leave notes on accounts. Day to day it is easy to use. I set tasks 60 days in advance, so I come into work every day with a mission. Review collected by and hosted on G2.com.

I have been using Salesforce since September 2025 and so far, I have not had any bad experiences. Being able to use the technical support for times where I have questions is very helpful. Review collected by and hosted on G2.com.

Native to Salesforce, the Atlas reasoning engine works great. It’s easy to implement and works amazingly well with the context already in Salesforce. With the Slack integration, adoption can also be pushed more effectively. Review collected by and hosted on G2.com.

Voice - realtime should be enabled for employee agents so users can use voice commands to create leads or query records. Also, there should be a way to import Claude projects into Agentforce. Review collected by and hosted on G2.com.

I like Salesforce Agentforce for its simplicity, ease of use, and the implementation process. It allows me to spend less time and resources integrating the technology into my system. Because it is built into the workflows we already use, my team requires less training on complex processes and can start using the product more quickly. The initial setup was very easy. Review collected by and hosted on G2.com.

It's hard to evaluate what I have and what I need to purchase to achieve the goal I have and implement the product. Review collected by and hosted on G2.com.

What I like most about Agentforce is that it takes care of a lot of repetitive work and helps me get things done faster. It genuinely feels like having an extra team member who can quickly find information, suggest next steps, and help keep workflows moving smoothly. Review collected by and hosted on G2.com.

Agentforce is a powerful tool, but there’s definitely a learning curve. From time to time, the AI-generated suggestions also need a bit of manual refinement before they’re truly ready to use. Review collected by and hosted on G2.com.

Manages leads easily and get an option to update the status of leads post every discussion. Lakhs of leads received however no issues faced to identify the status of the leads. Easily able to make a report on individual basis of the team members. Review collected by and hosted on G2.com.

Nothing as of now, however it has been working fine. Using Salesforce for more than 3 years, I have never had issues with Salesforce. Sometimes it's just little slowness however if you have a good internet speed, you won't be facing that too. Review collected by and hosted on G2.com.

The ability to build autonomous AI agents natively within the Salesforce ecosystem is a game changer. It allows automating complex workflows without leaving the platform, reducing integration overhead and accelerating time-to-value for clients. Review collected by and hosted on G2.com.

It’s still maturing — documentation can be limited and some features lack flexibility compared to custom-built solutions. The learning curve is steep and troubleshooting agent behavior can be tricky without robust debugging tools. Review collected by and hosted on G2.com.