I like that Salesforce Agentforce is very easy to use and much more intelligent than other agents I've used, such as Copilot. It's been very nice and very fast, which again saves a lot of time. The speed of the software has greatly increased our deployment time, making our work more efficient. It was also really easy to set up once the extension for code was released and integrated. We just had to add the extension, and we were good to go. Review collected by and hosted on G2.com.

Since we really only use it in our IDEs at the moment, sometimes with metadata, it doesn't pull in. The metadata in the org, or, like, it could mislabel a field name or something, and then we get some errors. And we'll have to poke around a bit and sometimes fix it manually, but sometimes, Agentforce will catch it. So I guess integration with metadata that's within the org itself. Review collected by and hosted on G2.com.

Hyper-Efficiency & "Time Compression"

​AI eliminates the "middle-man" tasks that traditionally take weeks.

​Rapid Prototyping: Generative AI can produce thousands of design variations (CAD models, UI layouts, or architectural blueprints) in the time it takes a human to open the software.

​Autonomous Coding: Agentic AI now handles the "heavy lifting" of backend architecture and debugging, allowing developers to focus solely on high-level logic and user experience. Review collected by and hosted on G2.com.

Salesforce Agentforce is essentially the engine that powers your "glitch the market" strategy within a business environment. While traditional AI acts as a co-pilot (waiting for a human to tell it what to do), Agentforce acts as an autonomous agent that can reason, make decisions, and execute multi-step workflows Review collected by and hosted on G2.com.

I appreciate the conversation-type communication in Salesforce Agentforce, which allows even non-technically savvy individuals to interact with online services more comfortably. I also noticed that the platform became more mature and trustworthy over the last few months, supported by new tools and a comprehensive ecosystem. I love the voice-based conversation feature and the addition of visuals, as this already rolling out feature enhances user engagement. Review collected by and hosted on G2.com.

The transition from legacy systems to Salesforce Agentforce has been very challenging. There's a lack of knowledge and a very hectic setup process due to a backend misconfigured Org, which took a heavy toll on the effort. We ended up wasting a lot of time struggling before getting support to fix a specific issue, only for another one to occur, leading to a full Org Audit. Review collected by and hosted on G2.com.

I love how easy it is to create agents with Salesforce Agentforce. The agent script feature is really helpful as it allows the creation of agents that can have conversational interactions with users while still providing very deterministic results. This is critical when working with data in Salesforce and our ISV application. The setup was actually very easy after going through some guide materials. Setting up our first agent was extremely easy, and we learned to customize it with custom topics, flow, or Apex actions. Review collected by and hosted on G2.com.

Historically, it was a little bit more challenging to work with Salesforce Agentforce compared to other LLMs like Claude or even ChatGPT. But now with the latest announcements, it seems like Salesforce Agentforce is really maturing and providing a lot more flexibility to users. So I'm really looking forward to being able to use those new features to remove some of the obstacles that I've had in the past. Review collected by and hosted on G2.com.

I find the pace of innovation in Salesforce Agentforce pretty astonishing. The progress made in such a short time is impressive, and there are a lot of good things in development. I like the aspect where it provides preassembled tools and agents that help developers be more productive without having to build all the tools from scratch. It's beneficial to have features like agent scripts that let me access all the metadata and information available, apply necessary security, and put things into production without worrying about the underlying plumbing. It's great that there are agents and builders who not only handle automation but also integrate different models into development environments. Having these capabilities is quite beneficial as they'll be needed today or tomorrow. Review collected by and hosted on G2.com.

I think the more that Salesforce Agentforce can take work away from developers, doing the less work to do, doing more things for them, not presenting more information, but presenting to them what they did for them. And maybe proactively, maybe just in an automated way, in a world where we can't add more work to developers, testers, SREs, operations, anybody. We need to be able to move quickly, and that means AI has to do the work. And we have to be the people that are not in the loop, but leading the loop. Review collected by and hosted on G2.com.

I like that Salesforce Agentforce is easy to deploy and connects quickly, even though the configuration takes a bit more time. I appreciate how it ensures consumers are getting consistent information from our knowledge base and allows them to get resolutions for their issues after hours. I enjoy how conversational it is, providing consumers with a personalized experience. The 'Answer questions with knowledge' action is really powerful, especially when it's paired with a robust knowledge base. Review collected by and hosted on G2.com.

The builder and instructions can be a challenge to get right to get the agent to take the desired actions. Review collected by and hosted on G2.com.

I like Salesforce Agentforce because it's part of the Salesforce platform, giving us access to the entire ecosystem. It makes pulling data very easy and has a lot of features that automate many functionalities in our business processes. The system's accuracy is enhanced by pulling data directly from Salesforce, providing suggestions and new features regularly. The setup was very quick and easy. Review collected by and hosted on G2.com.

I think Salesforce Agentforce is still improving. It has improved a lot over a couple of years, but it still has some limitations, like integrations with outside tools. If we are using any outside tool, I'm not sure if the integration is available in Salesforce Agentforce to pull that data, like the connectors. So we are still exploring that, but I think that's one of the limitations. Review collected by and hosted on G2.com.

I use Salesforce Agentforce for employee assistance and client data management. I like how it saves time in clicks by enabling the agent to have case details and client info handy, which makes creating the appropriate case and notifying the client about their case number efficient. It assists with client data management by helping me filter reports and find discrepancies that need to be cleaned up. I appreciate the simplicity of it and how easy it is to vibe code. We've been using Salesforce for a long time and are impressed with Agentforce more than any other product. The initial setup was seamless and simple, thanks to an expert showing me how. Review collected by and hosted on G2.com.

Its a bit confusing to get into if you haven't seen a setup demo or read a good article on it. Review collected by and hosted on G2.com.

I really appreciate how Salesforce Agentforce is consistently upgrading with new features. I recently participated in some sessions and noticed several promising updates that seem to align with market demands. Everything being on a single platform is a significant advantage, especially since it stands comfortably with other competitors. The integration of creating a data 360 layer and utilizing it, along with tools like Informatica and MCPs, is quite beneficial. It’s great that everything is on a single platform, offering considerable advantages for customers. The product's ease of use is another highlight, with its low-code platform and configuration simplicity significantly reducing setup time. Being able to bring your own model and data lake adds to the flexibility, making it very easy to configure. Review collected by and hosted on G2.com.

Well, one thing is, we still need to do more work on the hallucination sometimes at what happens, anyways, whenever we are actually connecting with any third party platforms, so definitely, we tend to see some kind of hallucination where I feel like the better the prompt, the better the response. But it's more about from Kendall point of view, how we can actually improvise to reduce the elicitation, which is happening. Review collected by and hosted on G2.com.

I really value the seamless integration with existing Salesforce workflows and the way it leverages Data Cloud for real-time insights. The event and networking opportunities around the launch have been excellent for understanding its architectural potential, especially regarding autonomous agents that can handle complex customer queries without manual intervention Review collected by and hosted on G2.com.

While the platform is powerful, the initial setup and configuration of the reasoning engine can be a bit steep for teams new to autonomous AI. I’d like to see more out-of-the-box templates for cross-platform integrations to help speed up the deployment of custom agents across different business units Review collected by and hosted on G2.com.