I really like how effortlessly Salesforce Agentforce connects to the wider Salesforce ecosystem. It pairs well with Data 360, acting as a valuable data library. I appreciate the ease of use because it allows us to generate agents and set up guardrails without needing any code knowledge, just with clicks and configuration. The natural language interaction between the customer and the agent stood out to me. Additionally, the strategic roadmap possibilities, particularly the deep integration to order management and return systems, are quite promising. Review collected by and hosted on G2.com.

We have experienced some hallucinations when a customer has used words that are deemed to be inappropriate but are actually genuine. Review collected by and hosted on G2.com.

reports are easy to generate and it's easy to have a home page with important information needed in the moment, i also like that students can have perofiles Review collected by and hosted on G2.com.

it's hard to learn, it is not easy to learn. there a lot of features that I am still not aware of that I want to learn but its hard to get there, training Review collected by and hosted on G2.com.

Very customizable our system is very custom setup to our organization. Nice to have one source of truth for everything. We have 12 companies tied into one system. Review collected by and hosted on G2.com.

Because it's designed to be such a customizable product, it can get a little clunky when our enablement team doesn't think through a click path or route we are going to need to take. Review collected by and hosted on G2.com.

It tracks all our leads throughout the customer life cycle, so we can track the progress for everything from when they start to when they leave. It also helps us determine the fall-off reason if that’s the case. Review collected by and hosted on G2.com.

It can feel like a lot at first when you’re trying to find what you’re looking for, but once it’s set up the way you like, it’s no longer an issue. It can do anything you need it to do. Review collected by and hosted on G2.com.

I really appreciate the integration aspect of Salesforce Agentforce with multiple tools, making it very easy to use. It's also widely used and widely popular, which is a big plus for me. The initial setup was very easy. We integrate with various tools, such as Gong and Cobra, along with about 10 other tools. The easy access and APIs provided are valuable because not every software has these integration capabilities. Review collected by and hosted on G2.com.

I think everything works well. I would say just the one thing is the cost element of Salesforce. It's very, very high. Review collected by and hosted on G2.com.

Capacity issues have always been a big issue in corporate america. Especially with such a big company as ours. Agentforce helps provide additional help with our marketing campaigns without having to hire more people. Review collected by and hosted on G2.com.

Keeping up with the latest technical trends from salesforce and there products are hard. Especially with all the role outs knowing how to maximize the usage especially agentforce can be difficult. Review collected by and hosted on G2.com.

I like that Salesforce Agentforce is built into the Salesforce ecosystem, making it easier to access what I need. Being able to access data, trigger Apex and flows, and then format it in a specific response format is really helpful. It offers a quick and easy solution to help customers with their questions, which helps drive customer satisfaction. Review collected by and hosted on G2.com.

Development can be not intuitive for new developers, making it harder to teach others how to use it. Also, there have been issues with the Salesforce Agentforce creating the script with errors. Initially turning it on is easy, but building one was much harder to understand the steps. Review collected by and hosted on G2.com.

I use Salesforce Agentforce to automate tasks like booking tables, conference rooms, or providing customer support. I find the actions available in the agent very simple to operate. It's also more reliable and way easier to use, with tasks becoming very simple and requiring fewer steps to get the response I need. The initial setup of Salesforce Agentforce was straightforward; naming the agent and providing the instructions and actions made it ready to use. I also like that it integrates with payment platforms to automate payments for bookings. I recently switched to Salesforce Agentforce from Zoho because of these benefits, and I would easily rate it 10 out of 10. Review collected by and hosted on G2.com.

Sometimes we require manual support too. For example, if I want to get specific details like what are the beneficiaries we will get in booking the room, what are the services included, what are the packages included. So sometimes we need instead of bot, we need human interaction. So this is the point which is lacking in Agentforce. Review collected by and hosted on G2.com.

I like how Salesforce Agentforce offers ease of use, making it user-friendly. I appreciate the feature that allows us to enter or ask for the case ID and brings up all the relevant data, which is really helpful. The Agentforce prompt is another feature I value; it enables our customers to use their microphone to dictate and ask questions in an expedited manner. Additionally, the initial setup of Salesforce Agentforce was very simple. Review collected by and hosted on G2.com.

Building out more logic in a simpler fashion. Review collected by and hosted on G2.com.

The capabilities feel endless, and I believe it will truly transform the customer experience and create real delight. Being able to engage with customers seamlessly is going to be a game changer for my clients. Review collected by and hosted on G2.com.

It’s only available with specific configurations of the salesforce platform so adoption is limited to those that invest in this tech. Otherwise, there’s not much not to like Review collected by and hosted on G2.com.