--- title: Salesforce Agentforce Reviews meta_title: 'Salesforce Agentforce Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1200 reviews by the users' company size, role or industry to find out how Salesforce Agentforce works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 1200 scale: '5' date_modified: '2026-07-13' parent_category: name: Agentic AI url: https://www.g2.com/categories/agentic-ai --- # Salesforce Agentforce Reviews **Vendor:** Salesforce **Category:** [ AI Agent Builders Software](https://www.g2.com/categories/ai-agent-builders) **Average Rating:** 4.3/5.0 **Total Reviews:** 1,200 ## About Salesforce Agentforce Salesforce Agentforce is an enterprise agentic AI software platform that helps organizations build, deploy, manage, and govern AI agents that can autonomously assist customers, employees, and partners across digital and voice channels. Agentforce is designed for enterprises that want to operationalize AI agents at scale while maintaining control, security, and trust. It brings together humans, applications, AI models, and business data into a unified system where agents can reason, take action, and collaborate with people. The platform supports the full agent lifecycle—from creation and testing to deployment, supervision, and continuous improvement—using both low-code and pro-code tools. Agentforce is used by teams across customer service, sales, IT, operations, HR, marketing, and industry-specific workflows. Agentforce enables organizations to deploy AI agents that work continuously, execute business logic, and integrate with existing systems. Agents can handle structured and unstructured data, reason through complex tasks, and hand off to humans when needed. Key capabilities and components include: - Agent development and orchestration tools that support building, testing, deploying, supervising, and scaling AI agents using conversational, low-code, and pro-code experiences. - Hybrid reasoning architecture that combines deterministic workflows with large language model (LLM) reasoning to ensure predictable execution while handling nuance and natural language interactions. - Multichannel and voice support, allowing agents to engage users across web, mobile, chat, and phone with consistent behavior and brand-aligned voice experiences. - Intelligent Context processing, which extracts and structures information from unstructured and multimodal data sources so agents can respond accurately and take relevant actions. - Lifecycle management and supervision, including batch testing, performance monitoring, and tools to refine agent behavior over time. Agentforce includes built-in trust, governance, and security features to support enterprise requirements: - Configurable guardrails to reduce hallucinations, bias, and off-topic responses. - Data protection and governance controls such as grounding, access controls, auditability, and privacy safeguards. - Enterprise-grade reliability and compliance, built on the broader Salesforce platform. Common use cases include customer support automation, sales development, employee support, deep research tasks, coaching and learning, product recommendations, appointment scheduling, and event or attendee support. Agentforce can also be tailored for industry-specific workflows by leveraging existing data models, APIs, and business logic. Overall, Salesforce Agentforce is an enterprise agentic AI platform for organizations seeking to deploy trusted, autonomous digital labor that integrates with their existing systems and operates at scale. ## Salesforce Agentforce Reviews ### 1. Speeds Up Coding with Intuitive Interaction **Rating:** 4.0/5.0 stars **Reviewed by:** Matthew G. | Senior Salesforce Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Salesforce Agentforce?** I like how Salesforce Agentforce speeds up the time for writing lightweight lightning web components, Apex classes, and especially Apex test classes for me. I also appreciate the ability to have very natural conversations with customers and internal reps, and that we can ground these interactions in our sales data. The initial setup was pretty easy for me, which I think is partly because my company is a Salesforce partnered consulting firm. **What do you dislike about Salesforce Agentforce?** I kinda wish that Salesforce Agentforce could configure metadata for me in my Salesforce work or sandbox. **What problems is Salesforce Agentforce solving and how is that benefiting you?** I find Salesforce Agentforce speeds up writing Lightning web components, Apex classes, and especially Apex test classes. ### 2. Versatile Automation with Some Latency Concerns **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah S. | Enterprise (> 1000 emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Salesforce Agentforce?** I really appreciate Salesforce Agentforce for its versatility, which helps me a lot. It's great how it can plug into existing flows and code, making it easier to add complex processes like transfers that are already built out. Also, the automation of processes that used to require human interaction, like summarizing records, is very helpful. Its capabilities are a big plus for me. **What do you dislike about Salesforce Agentforce?** I don't like the latency with Salesforce Agentforce, which seems to slow things down. Also, the initial setup was complex and kind of challenging to navigate. **What problems is Salesforce Agentforce solving and how is that benefiting you?** I find Salesforce Agentforce automates processes, reducing the need for human interaction in tasks like summarizing records. ### 3. Effortless Setup with Seamless Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Jorge L. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Salesforce Agentforce?** I like Salesforce Agentforce for how easy it is to set up and feed knowledge into it. Keeping different versions and upgrading is easy too. I also appreciate that it’s available for customers and automatically takes their request without intervention. The initial setup was straightforward because I could follow Trailhead. **What do you dislike about Salesforce Agentforce?** It has to be tested carefully when new topics are added. Sometimes it doesn’t respond the right way, and you need to add more information or change the knowledge format. **What problems is Salesforce Agentforce solving and how is that benefiting you?** I use Salesforce Agentforce for providing customer service and it helps by automatically taking customer requests. It's easy to set up, feed knowledge, and handle upgrades. ### 4. Context-Aware AI That Uses Real Customer Data to Deliver Faster, Accurate Support **Rating:** 4.5/5.0 stars **Reviewed by:** amit s. | Associate Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2026 **What do you like best about Salesforce Agentforce?** It genuinely understands our business data instead of giving generic answers. The AI agent can reference real customer records, past interactions, and open cases, which makes its responses far more useful and relevant in context. It saves our team time by taking care of routine questions, suggesting next steps, and supporting agents during live conversations. As a result, our team can focus more on complex issues, and customers get faster, more accurate help. **What do you dislike about Salesforce Agentforce?** The biggest challenge is that it isn’t a plug-and-play tool. Getting it set up takes time, particularly when you’re deciding what data the agent should be able to access and how it should respond across different scenarios. It also requires ongoing review and tuning to ensure its answers remain aligned with our business tone and internal processes. **What problems is Salesforce Agentforce solving and how is that benefiting you?** It solves the problem of slow response times and heavy manual work. Before using it, our team spent a lot of time answering the same questions repeatedly and searching for customer information. Now the AI agent can instantly pull the right data, respond to common queries, and support agents with the context and next steps they need. As a result, our workload has decreased, response times have improved, and we’re able to deliver a smoother, more consistent customer experience. ### 5. Effortless Setup, Stellar Information Management **Rating:** 5.0/5.0 stars **Reviewed by:** Fabio C. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2026 **What do you like best about Salesforce Agentforce?** I like how Salesforce Agentforce was easy to implement, as it only took a couple of weeks to go live. I also appreciate how it helps my team find information inside the organization, summarize past cases of customers, and perform certain actions effectively. I find it useful because they configure it to execute workflows, make searches efficiently, and answer our questions. **What do you dislike about Salesforce Agentforce?** Nothing **What problems is Salesforce Agentforce solving and how is that benefiting you?** I use Salesforce Agentforce to help my team find information, summarize past cases of customers, and perform actions easily. ### 6. Looks Easy to Use, but Salesforce Implementation Needs Clarity **Rating:** 2.5/5.0 stars **Reviewed by:** Andrea H. | Member, Enterprise (> 1000 emp.) **Reviewed Date:** June 04, 2026 **What do you like best about Salesforce Agentforce?** At first glance, it seems easy to use, however, interested to see what the implementation looks like for existing Salesforce customers and how it integrates. **What do you dislike about Salesforce Agentforce?** Not sure yet, but cost will be a big factor, potential integration complexities, and change management. Will need to learn more on this to be able to understand better. **What problems is Salesforce Agentforce solving and how is that benefiting you?** We currently are not using Salesforce Agentforce. We have been learning about it at connections and bringing this back to our organization to see what makes sense. ### 7. Empowered Our Call Center, Needs UI Enhancements **Rating:** 5.0/5.0 stars **Reviewed by:** Christina L. | Business Systems Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Salesforce Agentforce?** I like how Salesforce Agentforce has helped us reduce calls to our call center by implementing a Voice Agent that supports our policyholders with questions about policy value information. This allows our human call representatives to focus on escalated calls where their expertise is really needed. **What do you dislike about Salesforce Agentforce?** I don't find Agentforce Studio user-friendly. It lacks better built-in functionality to manage inaccuracies in conversations. We had to create an AI prompt to address these issues. Also, the initial setup was challenging because the software is so new. **What problems is Salesforce Agentforce solving and how is that benefiting you?** Salesforce Agentforce reduces calls by using a Voice Agent to answer policy questions, allowing human reps to handle escalated calls. ### 8. Seamless AI Support Inside Salesforce and Slack **Rating:** 5.0/5.0 stars **Reviewed by:** Cristina B. | Renewal Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2026 **What do you like best about Salesforce Agentforce?** That it works directly within Salesforce, Slack, and other apps, so teams don't have to switch platforms to benefit from AI assistance. Handling common customer support queries like order status or returns automatically. **What do you dislike about Salesforce Agentforce?** While it has a lot of potential, it os still in an "experimentation phase" and seems to have a steep learning curve for those not already deeply embedded in the Salesforce ecosystem. **What problems is Salesforce Agentforce solving and how is that benefiting you?** It helps solve delayed response times. Traditional customer support often leads to long wait times and frustrated customers. Agentforce provides 24/7 instant responses for routine inquiries, which can improve first-contact resolution rates. ### 9. Very Practical Tool That Delivers **Rating:** 5.0/5.0 stars **Reviewed by:** Israel G. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2026 **What do you like best about Salesforce Agentforce?** The mid helpful thing about Salesforce agentforce is its practicality. I find it very practical to use and I cann easily add it to my daily work flow. **What do you dislike about Salesforce Agentforce?** It’s a bit overwhelming to start. Even though there is a lot of information related to the topic, I’m struggling to find a easy step by step guidance. **What problems is Salesforce Agentforce solving and how is that benefiting you?** The business processes that Salesforce agentforce is helping me fix is usually related to our sales pipeline and lead generation and nurturing, and account management ### 10. Outstanding Flexibility That Delivers **Rating:** 5.0/5.0 stars **Reviewed by:** Pablo S. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2026 **What do you like best about Salesforce Agentforce?** Flexibility to I etgarte with different llms and systems. Also have it available natively in the CRM and have the possibility to use voice now. That's mainly **What do you dislike about Salesforce Agentforce?** Testing is not simple and the new builder is not the best. It feels there are thing that are not well developed yet. I would love it could be more rpbust **What problems is Salesforce Agentforce solving and how is that benefiting you?** Sales support, content creation, campaign orchestration and support to internal teams to provide insigths about different areas of the company and products ### 11. Easy Agent Building and Helpful Integrations, but Harder to Budget and Structure Use Cases **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** June 03, 2026 **What do you like best about Salesforce Agentforce?** Agentforce is easy to use for building agents, and the out-of-the-box agents are helpful. We also utilize integrations with Agentforce to kick off flows and automations, which can create efficiencies across our sales and marketing org. **What do you dislike about Salesforce Agentforce?** We’re trying to balance different use cases and overall consumption across our teams. It can be difficult to estimate consumption accurately before implementation, which makes it harder to secure the right budget upfront. Overall, we need an easier, more structured way to define and organize use cases so planning and forecasting are clearer. **What problems is Salesforce Agentforce solving and how is that benefiting you?** Agentforce helps handle the inbound and outbound reach-outs our teams don’t have the capacity to manage. As a result, it has increased our customer care and inside sales capacity. ### 12. Game-Changer for Automating Journeys **Rating:** 4.5/5.0 stars **Reviewed by:** Disha R. | Salesforce Automation Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Salesforce Agentforce?** I find building agents with low code or no code in Salesforce Agentforce interesting. It helps close the loop between marketing and service and aids in building the best action in real time. The initial setup was pretty cool and challenging. **What do you dislike about Salesforce Agentforce?** I'm not that confident about data hygiene and also about integration timeouts. Maybe maintaining health dashboards and integrating reasoning logs for debugging could help. **What problems is Salesforce Agentforce solving and how is that benefiting you?** Salesforce Agentforce solves the legacy pain of building emails, writing long codes, and testing code. I like building agents with low code or no code, closing the loop between marketing and service, and building the best action in real-time. ### 13. Empowering Agents, Even Without Coding Skills **Rating:** 4.0/5.0 stars **Reviewed by:** venkata s. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Salesforce Agentforce?** I like that Salesforce Agentforce lets us create a service agent and build chatbots, all without needing to know coding or programming languages like LWC or FX. This has made our day-to-day life easier. It saves us a lot of time and effort, which is great, especially when it comes to deploying and testing. The initial setup was easy, and I've gotten hands-on experience with it. **What do you dislike about Salesforce Agentforce?** I think sometimes the agent doesn't work. I feel that. **What problems is Salesforce Agentforce solving and how is that benefiting you?** With Salesforce Agentforce, I can build service agents and chatbots without coding knowledge, which simplifies tasks and saves time and effort. It's also helpful in deploying and testing. ### 14. Agents Make Customer Support Easier with Helpful Topics and Actions **Rating:** 5.0/5.0 stars **Reviewed by:** Linh N. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Salesforce Agentforce?** I like being able to use agents to help work through topics and actions. We’ve implemented enhanced chat, and it would be helpful to use agents to talk with guest users first, before they’re directed to an agent. **What do you dislike about Salesforce Agentforce?** It looks good so far, based on the demos and the Trailheads I worked through. However, Agentforce and Data Cloud are expensive, so I don’t think our team will be using them. **What problems is Salesforce Agentforce solving and how is that benefiting you?** We are not using Salesforce Agentforce at work as we do not have the funding or the use cases to make it worth it. It would be useful for internal and external use cases ### 15. Smooth Navigation, Needs Better Performance on Small Systems **Rating:** 5.0/5.0 stars **Reviewed by:** Ankit R. | Student for now., Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2026 **What do you like best about Salesforce Agentforce?** I like the placement of tools in Salesforce Agentforce, which makes the navigation smooth and my work efficient. The tools being placed in one tab allow me to move from one tool to another quickly. The initial setup was easy, and I was able to remember the navigation easily and perform my work without any difficulty. **What do you dislike about Salesforce Agentforce?** It starts to lag when used on smaller systems, getting stuck or showing latency. **What problems is Salesforce Agentforce solving and how is that benefiting you?** I use Salesforce Agentforce to import and export data easily and navigate tools efficiently, though it can lag on smaller systems. ### 16. Easy to Use and Works Smoothly **Rating:** 4.5/5.0 stars **Reviewed by:** Mohan K. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Salesforce Agentforce?** Easy to use and very user-friendly. It connects smoothly with Salesforce data and Data Cloud. It can also be configured in Experience Cloud and in other places outside the org. **What do you dislike about Salesforce Agentforce?** It seems like there are a lot of alternative third-party agent software options available. Agentforce needs to improve and upgrade if it wants to be the best in agent-building capabilities. It looks like it’s rapidly adding many capabilities, and I expect that to continue over the coming years. **What problems is Salesforce Agentforce solving and how is that benefiting you?** Salesforce replacing first layer users which we can use that for other purpose . It actually use agents for repetitive tasks. And also salesforce agents ### 17. Streamlined AI Integrations Boost Lead Nurturing **Rating:** 4.0/5.0 stars **Reviewed by:** Kalash R. | Senior Cloud App Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Salesforce Agentforce?** I like that Salesforce Agentforce is integrated with well-known AIs like GPT, Gemini, and Claude, so I don't need to switch between different AI platforms. This integration really helps streamline my work and allows me to stay focused on what I'm doing. I also appreciate that it comes with plan and act mode, making it versatile for different tasks. **What do you dislike about Salesforce Agentforce?** Maybe a little delay sometimes or small context window. **What problems is Salesforce Agentforce solving and how is that benefiting you?** I use Salesforce Agentforce to automate lead nurturing with an account planning agent, streamlining emails. Its integration with AI like GPT, Gemini, and Claude centralizes my workflow, so I don't have to switch between tools. ### 18. Marketing Automation Specialist **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2026 **What do you like best about Salesforce Agentforce?** It scales quickly and efficiently. It allows for two way messaging with certain features that send detailed help documentation. It frees the company to talk to people with more specific questions. **What do you dislike about Salesforce Agentforce?** Custom building to allow it to be tailored to your company. We don’t always have the ability to hire an individual or team and sometimes the learning curve is too extensive that companies forgo adding a new feature that would aid their business significantly. **What problems is Salesforce Agentforce solving and how is that benefiting you?** Agentforce will help us close the gap in connecting a human with a customer. It allows for basic questions to be answered with ease without waiting for an extended time. It makes the company more efficient by creating more routine options. ### 19. Boosts Efficiency with Easy Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Aashi S. | Application Development Senior Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Salesforce Agentforce?** I like using Salesforce Agentforce because it helps me automate tasks, particularly JIRA story creation, which saves me a lot of time. The efficiency it brings to my work is something I really appreciate. Plus, the initial setup was quite easy. **What do you dislike about Salesforce Agentforce?** Not as such! All good it is very helpful so no issues. There is nothing to dislike. This is very informative already so I won’t be able to answer this qstn **What problems is Salesforce Agentforce solving and how is that benefiting you?** I use Salesforce Agentforce to automate task automation like JIRA story creation, saving me time and boosting efficiency. This is in turn saving lot of my time doing manual work ### 20. Promising Potential with AI Concerns **Rating:** 4.0/5.0 stars **Reviewed by:** Tina X. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Salesforce Agentforce?** I am interested in the Slack partnership and workflows, as they seem to have a lot of potential. I like the idea of Salesforce opportunity updates and account hierarchy logic setup being automated. Additionally, the potential for calendar setup and Gong automations with Salesforce Agentforce catches my attention. **What do you dislike about Salesforce Agentforce?** I have heard it is not as deterministic due to the generative AI nature, the room for hallucinations is a concern and could impact the end customer experiences with adhering to company policies. **What problems is Salesforce Agentforce solving and how is that benefiting you?** Salesforce Agentforce might make data updates easy, accurate, and consistent. It could assist with customer churn, market strategies, and B2B growth. ### 21. Easy Agent Building, Simple to use **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Salesforce Agentforce?** I like the ease of use to build agents using the templates and ability to customize depending on the functionality that you desire for it to do. I also like the ability to use Agentforce for managing the org itself. **What do you dislike about Salesforce Agentforce?** I don’t like that it is very easy to fail if you don’t have the appropriate safe guards around what you want it to do. You have to think of every scenario and be very specific in order to work effectively. There is also a lot of pre-work required before turning on Agentforce before the org. I also don’t like the consumption of credits for every response. It should be part of the package. **What problems is Salesforce Agentforce solving and how is that benefiting you?** Exploring the ability to use Service Agents to help optimize productivity for customer service teams and also provide reportable analytics to recognize customer sentiment. ### 22. Powerful Features Marred by Setup Complexity **Rating:** 3.5/5.0 stars **Reviewed by:** Alisha M. | Software Engineer 2, Enterprise (> 1000 emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Salesforce Agentforce?** I appreciate Salesforce Agentforce's availability on multiple platforms. It helps keep the opportunity clean and decreases the friction between client and partner interactions. I also find the usual prompt builder and templates useful. **What do you dislike about Salesforce Agentforce?** I dislike the hallucinations and the URL redactions in Salesforce Agentforce. It would be better if the data and output could be verified before displaying. The initial setup and components in Salesforce Agentforce require high effort, which I find challenging. **What problems is Salesforce Agentforce solving and how is that benefiting you?** I use Salesforce Agentforce for opportunity management, meeting briefing before client calls, and outreach reminders, helping keep opportunities clean and reducing friction between client and partner interactions. ### 23. Fast, Time-Saving Automations That Let You Focus on What Matters **Rating:** 5.0/5.0 stars **Reviewed by:** ashley p. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Salesforce Agentforce?** It helps me create fast automations in very little time, so I can focus on more important things. It automatically handles the work for me, and it doesn’t require any code. **What do you dislike about Salesforce Agentforce?** So far I have not really played with it. I think I would really need to take some time and learn it. I think what I would like to know more is if it is safe to have al with confidential data. **What problems is Salesforce Agentforce solving and how is that benefiting you?** Helping with getting to our customers fast. Because we are a small nonprofit, we are limited in staff and sometimes they cannot respond to everyone in time. ### 24. Promising Automation, but the Confusing Payment Model Needs Work **Rating:** 2.5/5.0 stars **Reviewed by:** Anne B. | Salesforce Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Salesforce Agentforce?** I think there can be use cases that help streamline and automate. By utilizing agent force, we could structure data and ensure there are less duplicates. **What do you dislike about Salesforce Agentforce?** I think the payment model is confusing and isn’t straightforward. Explain how the payment model works, and how much it could actually cost to utilize agent force would be helpful. **What problems is Salesforce Agentforce solving and how is that benefiting you?** There are a lot of duplication in the provider space and I am working to refine the data and ensure that there is an easy way for a member to find a provider to see and also ensure that a claim is paid accurately. ### 25. Conversational, Customer-Centric Marketing Boost **Rating:** 5.0/5.0 stars **Reviewed by:** Shantel J. | Marketing Director, Enterprise (> 1000 emp.) **Reviewed Date:** June 04, 2026 **What do you like best about Salesforce Agentforce?** I like that Salesforce Agentforce is conversational and customized for the customer. It leverages our data to show our customers we know who they are and care, which improves their experience and reduces calls while improving satisfaction. **What do you dislike about Salesforce Agentforce?** Too many agent options. **What problems is Salesforce Agentforce solving and how is that benefiting you?** Salesforce Agentforce helps us identify the right customer at the right time, leveraging data to show customers we care. This improves their experience, reduces calls, and boosts satisfaction with its conversational and customized approach. ### 26. User User-Friendly with Great Team Support **Rating:** 4.0/5.0 stars **Reviewed by:** Lindsay G. | Associate Director of Digital Marketing, Education Management, Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2026 **What do you like best about Salesforce Agentforce?** Very user friendly. Great support from salesforce team. Love the innovative aspect. Salesforce always has great products that work well together with other systems **What do you dislike about Salesforce Agentforce?** Cost of product and sometimes the upgrades can be difficult to upgrade. When new products roll out the support is not ideal. Otherwise great products. **What problems is Salesforce Agentforce solving and how is that benefiting you?** Sometimes results are not 100% accurate to our space. Using the tool ti save time and money. Meeting our customers where they are and bringing solutions. ### 27. Easy Integrations and Thorough, Effective Answers **Rating:** 4.5/5.0 stars **Reviewed by:** Greg T. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2026 **What do you like best about Salesforce Agentforce?** Easy integration with other tools, effectiveness and thoroughness of answers. The demos I saw I. The keynotes and the breakout sessions were very compelling. **What do you dislike about Salesforce Agentforce?** Confusion on subscriptions and required infrastructure - do I have everything I need already in Salesforce? Or do I need a special consultancy to onboard? **What problems is Salesforce Agentforce solving and how is that benefiting you?** Guiding customer facing interactions with our service and sales support teams. Being the frontline to weed out common issues and create escalations to hands on engineers. ### 28. Automation, Minor Inconsistencies **Rating:** 5.0/5.0 stars **Reviewed by:** Rajesh K. | Solutions Architect, Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Salesforce Agentforce?** I like the automation in Salesforce Agentforce. It takes care of routine work for sales reps, giving them valuable time to focus on more important things. The initial setup was easy and user-friendly. **What do you dislike about Salesforce Agentforce?** The agent response is inconsistent in nature. For example, when a user responds with phrases like 'alright,' 'thank you,' or 'nope, I am good,' the agent ends the conversation completely. Sometimes, the agent does not understand the intent. Also, the native CRM is missing. **What problems is Salesforce Agentforce solving and how is that benefiting you?** Salesforce Agentforce automates the student enrollment process and routine work of sales reps, freeing up valuable time to focus on important tasks. ### 29. Streamlined Sales Process, Easy Agent Deployment **Rating:** 5.0/5.0 stars **Reviewed by:** Jaderson J. | Head of Presales & Solutions Architecture, Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2025 **What do you like best about Salesforce Agentforce?** I use Salesforce Agentforce to help me in the sales process and it saves me time. I like the ease of deploying new agents and features, which is really fast and easy. Editing instructions is simple, and the UI is very intuitive. **What do you dislike about Salesforce Agentforce?** Nothing **What problems is Salesforce Agentforce solving and how is that benefiting you?** I use Salesforce Agentforce to understand which sales opportunities to focus on, saving me time in the process. ### 30. Useful for main client records, requests, etc **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Capital Markets | Enterprise (> 1000 emp.) **Reviewed Date:** July 26, 2025 **What do you like best about Salesforce Agentforce?** Easy to use and track everything related to client requests. Helping in maintaining cases by different categories and product types. Create client contact records. **What do you dislike about Salesforce Agentforce?** Can be more intuitive or easy to use powered with AI. May tabs open all at once and it is difficult to close them. Would be useful if easier to close. Easy excel exports should be supported. **What problems is Salesforce Agentforce solving and how is that benefiting you?** Simp-lying and tracking client requests. Also, maintaining a log of older requests. Always helpful to look at old queries and use them as a reference. Helps to get all the details of client’s interaction with the firm. ### 31. Salesforce Agentforce **Rating:** 4.5/5.0 stars **Reviewed by:** Jenish B. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2026 **What do you like best about Salesforce Agentforce?** I use Salesforce Agentforce for enhanced customer support operations by leveraging AI-powered agents. I mostly like how Agentforce combines AI-driven data with Salesforce data to provide intelligent, context-aware responses. I switched to Agentforce for automations like email sending instead of using third-party HTTP callouts because its setup is very easy. With Agentforce, I can directly create an automation flow to set up the email send logic, avoiding the multiple steps like named credentials and apex class needed with third parties. **What do you dislike about Salesforce Agentforce?** Nothing **What problems is Salesforce Agentforce solving and how is that benefiting you?** I use Salesforce Agentforce to automate repetitive queries with emails, improving our case management and assigning cases efficiently. ### 32. Automation That Cuts Case Resolution Time **Rating:** 5.0/5.0 stars **Reviewed by:** Walter C. | Enterprise (> 1000 emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Salesforce Agentforce?** It has helps a lot to reduce the time we spent on solving cases by applying automations on existing customer facing chats. This allows customers to be filtered and re directed in a more efficient way and even solve more simple questions through existing knowledge articles. **What do you dislike about Salesforce Agentforce?** Pricing modek, tokens comsumption based and the dependency of Data Cloud. Apart from that is definitely a very powerfil tool and top tier Agentic AI tool **What problems is Salesforce Agentforce solving and how is that benefiting you?** Accelerate our concept to production workflow, ensuring reliability on the product and managing a number of tasks that can be automated through an AI Agent ### 33. Powerful AI Agent Builder for Salesforce Ecosystem **Rating:** 4.5/5.0 stars **Reviewed by:** Megha K. | Salesforce Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Salesforce Agentforce?** I’m Megha, Founder of SalesforceMegha.com and I’ve been exploring Salesforce Agentforce as part of my work in the Salesforce ecosystem. It’s an impressive AI Agent Builder that integrates seamlessly with Salesforce, enabling automation of customer interactions and internal workflows. The platform is still evolving, but its potential to transform how teams build intelligent agents inside Salesforce is huge. **What do you dislike about Salesforce Agentforce?** While Agentforce shows great potential, it’s still in its early stages. Some documentation and real-world implementation examples are limited, which can make it harder to explore advanced use cases. I’d also like to see smoother onboarding for non-technical users and deeper prebuilt AI templates for specific Salesforce clouds. **What problems is Salesforce Agentforce solving and how is that benefiting you?** Salesforce Agentforce is helping streamline how AI agents interact with Salesforce data, making it easier to automate customer support tasks and internal workflows. It eliminates the need for heavy custom coding while maintaining native security and compliance within Salesforce. This saves time, improves response accuracy, and allows teams to scale intelligent automation directly inside their CRM environment. ### 34. Effortless to Use with Existing Data Points **Rating:** 5.0/5.0 stars **Reviewed by:** Raghav S. | Enterprise (> 1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Salesforce Agentforce?** It’s easy to use with the existing data points already available in the data cloud, which lets me get started right away without having to import new data or wait for it to load. **What do you dislike about Salesforce Agentforce?** It was a bit difficult to get started as someone who is very new to Salesforce. To fully utilise its capabilities, you need a solid understanding across multiple domains, which can make the initial learning curve feel steep. **What problems is Salesforce Agentforce solving and how is that benefiting you?** Faster to deploy to production rather than waiting for developers to create new dashboard for every customer query every time a new requirments comes in ### 35. Agentforce Einstein Prompts Power Better Cases and Next Best Actions **Rating:** 4.0/5.0 stars **Reviewed by:** Alisha S. | Senior Director, Salesforce Applications, Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Salesforce Agentforce?** Love agentforce for Einstein prompts to create a case and case summary and next best action. We use it for service cloud voice as well and I app messaging **What do you dislike about Salesforce Agentforce?** Cost piece to it and of course how the pricing for flex credits works. We run out of them all the time and for our non profit it’s hard form budget standpoint **What problems is Salesforce Agentforce solving and how is that benefiting you?** It’s taking away the need to have all my customer reps on the calls and chat every single time Helps us when we create prompts and only transfers the call if the rep is absolutely needed ### 36. Lots of great innovation! **Rating:** 4.0/5.0 stars **Reviewed by:** Angus D. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Salesforce Agentforce?** There are a lot of innovation and new capabilities from building agents to deploying. There is a lot of useful info both at TDX and on the website. I like agentforce vibes a lot. **What do you dislike about Salesforce Agentforce?** There are too much information and too many ways to use Agentforce. There are also multiple ways to implement Agentforce. This makes it confusing at the same time. **What problems is Salesforce Agentforce solving and how is that benefiting you?** It helps me to do prototyping in salesforce much much faster. It also simplified my salesforce org deployment. Both of these save me lot of time and focus on the use case and features. ### 37. Flexible, Practical **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan K. | Chief ERP Developer / PeopleSoft Technical Lead, Enterprise (> 1000 emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Salesforce Agentforce?** Flexible and practical way to build. It's capability to use the unstructured data of the company in making decisions for the right actions to take. Love Agent script. **What do you dislike about Salesforce Agentforce?** We have not implemented yet so I have nothing to share about real experience for using Agentforce. So far the cost have been some concerns. We have customer developed environment and not much applicable use in our case. **What problems is Salesforce Agentforce solving and how is that benefiting you?** Salesforce is staying on top of the ai initiatives for every organization. This is a great way to simplify our business process and creating the efficient way of using resources. ### 38. Automating Data Quality with Clear Field Usage Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer P. | Senior Manager, Marketing Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Salesforce Agentforce?** Automating data quality processes. Checking for field usage. That way I can see if data is piping in correctly. That’s where I like the most about it. **What do you dislike about Salesforce Agentforce?** The main thing I like least is that I don’t have the time or resources to fully figure the product out, especially when it comes to the budget and how it fits into our marketing technology roadmap. **What problems is Salesforce Agentforce solving and how is that benefiting you?** It is telling me what fields I need to deprecate because there is either no usage of it or if there are fields that already exist. In my org that are similar. ### 39. Convince me... **Rating:** 2.5/5.0 stars **Reviewed by:** Constance R. | Salesforce Senior Technical Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Salesforce Agentforce?** I am not sure. You need to convince me. I haven't really used Agentforce myself yet so don't really have a lot to answer here. Need more characters... **What do you dislike about Salesforce Agentforce?** It is expensive with a quite opaque pricing model It takes a while to implement correctly. Yes, you can have an Agent working in minutes but it won't necessarily what you want and it will do things you don't want it to do (like discussing a competitor's products...) **What problems is Salesforce Agentforce solving and how is that benefiting you?** It is for my clients so not sure. It depends which client Coding for myself Agentforce vibes looks useful ........................................... ### 40. Agent Force Voice Adds Powerful Capabilities to Business Workflows **Rating:** 5.0/5.0 stars **Reviewed by:** Karan D. | Associate Staff Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Salesforce Agentforce?** The Agent Force voice feature adds a lot of capability within our business workflows. It’s especially helpful in both technician and coordinator workflows, where it supports day-to-day tasks and makes the overall process more effective. **What do you dislike about Salesforce Agentforce?** Sometimes the agent takes a long time to load, and we end up waiting quite a while. This slows our business down, because we’re stuck waiting for responses, which leads to a lot of delays. **What problems is Salesforce Agentforce solving and how is that benefiting you?** The auto-scheduling of appointments within the Gantt chart. Initially, we were doing it manually, and that was adding a lot of workload for our internal users. ### 41. Natural Language Search That Just Works **Rating:** 5.0/5.0 stars **Reviewed by:** Shannon I. | Lead Salesforce Administrator Center of Excellence, Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Salesforce Agentforce?** The natural language search functions. Easy to set up and use. Can do several iterations to determine what we would like to accomplish. Can use cases to get more information on how to solve similar cases **What do you dislike about Salesforce Agentforce?** Cost is not transparent. We have a very hard time trying to determine how much an agent will cost in sandbox vs production. Even using the wallet doesn’t give a good result **What problems is Salesforce Agentforce solving and how is that benefiting you?** We would love to try this product but not getting the best transparency is not good since we can’t do our budgeting easily with the lack of information ### 42. Great Session Experience and hand on training **Rating:** 5.0/5.0 stars **Reviewed by:** Pavankumar K. | Senior Enterprise Architect, Enterprise (> 1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Salesforce Agentforce?** Great session and hands on prompt builder, really helped to he get through understanding of core concept related to agent force. Would like to artend more hands on sessions **What do you dislike about Salesforce Agentforce?** More in depth and architect level sessions. Great session and hands on prompt builder, really helped to he get through understanding of core concept related to agent force. Would like to artend more hands on sessions **What problems is Salesforce Agentforce solving and how is that benefiting you?** Salesforce Agentforce solves manual, repetitive CRM work by using AI agents to automate tasks, analyze data, and take actions. It helps me save time, improve productivity, and focus on higher-value work. ### 43. Agentforce Vibes: Turning Ideas into Apps with a Simple Prompt **Rating:** 5.0/5.0 stars **Reviewed by:** Eugene Z. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Agentforce?** What I like best about Salesforce Agentforce is how easy it makes building apps with AI. The new Agentforce Vibes feature is a real game changer: you just describe what you want in plain language, and it generates the code, builds, tests, and even deploys it for you. It’s like having a full dev team that understands exactly what you mean. And since it’s built on the Agentforce Platform with enterprise-grade security and governance, it feels powerful and trustworthy! **What do you dislike about Salesforce Agentforce?** Sometimes the setup and customization can feel a bit complex, especially when you’re just getting started. So you need to go through the learning curve. **What problems is Salesforce Agentforce solving and how is that benefiting you?** Salesforce Agentforce is solving the challenge of turning ideas into working apps fast. It removes the need for deep coding skills and automates the heavy lifting, from planning to deployment. For me, it means I can focus more on the business logic and outcomes ### 44. Intuitive New Agent Script and Agentforce Grid for Forward-Thinking Use Cases **Rating:** 5.0/5.0 stars **Reviewed by:** Ben C. | Director of Special Projects, Construction, Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Salesforce Agentforce?** The new script and Agentforce Grid. The jewels are easy to build with and intuitive . They're also forward-thinking and easy to develop. I like the LLM use cases **What do you dislike about Salesforce Agentforce?** The deployment strategy to move an agent from sandbox to production can be a little clunky. It's also unclear on how I can convert an agent from the Legacy Builder into the new agent script **What problems is Salesforce Agentforce solving and how is that benefiting you?** Pigeon force is helping us so I'll email to case issues, resolution of cases, as well as faster congestion of work orders. It is also helping us to create record summarizations ### 45. Time-Saving Tool That Helps Admins Get More Done **Rating:** 4.0/5.0 stars **Reviewed by:** Lindi B. | System admin, Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Salesforce Agentforce?** I like the idea that it can help admins with some of their tasks. Saves time. I am hoping to use it for some customer use cases, too, by my org hadn’t purchased yet. **What do you dislike about Salesforce Agentforce?** I haven’t had enough experience with it in the real world yet. So not sure how to answer this question. I do think the cost of conversations is somewhat prohibitive to my use case. **What problems is Salesforce Agentforce solving and how is that benefiting you?** We havenMt started using it yet but my hope is that it could be added to student-facing websites to help with the application process to our university. ### 46. Quick, Powerful Setup with Areas for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Iosu T. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Salesforce Agentforce?** I really like how Salesforce Agentforce makes it easy to implement digital intelligence use cases without needing extensive knowledge in technology. Additionally, the initial setup is very simple and can be done quickly. **What do you dislike about Salesforce Agentforce?** I believe that interoperability between agents is something that needs more focus. To be able to connect with other agents in a more natural way, I think it's a point to improve. **What problems is Salesforce Agentforce solving and how is that benefiting you?** Salesforce Agentforce reduces the time spent on daily tasks by using its reasoning engine, allowing for a significant return. ### 47. Effortless Agent Building, Needs Quicker Setup **Rating:** 4.0/5.0 stars **Reviewed by:** Murilo P. | Head of Development, Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Salesforce Agentforce?** I love the new builder in Salesforce Agentforce and how it makes it easy to create agents. It's especially valuable because it simplifies the process so much that even interns can deliver value quickly, speeding up overall value delivery. **What do you dislike about Salesforce Agentforce?** Setup is not as quick and direct. It requires navigating all around in setup. There is a need for centralization of things and a more streamlined process. The initial setup was easy but slow. **What problems is Salesforce Agentforce solving and how is that benefiting you?** Salesforce Agentforce speeds up creating journeys in Marketing Cloud and makes it easy for interns to deliver value fast with agents. ### 48. Impressive AI and Intuitive Interface Make Salesforce a Standout CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Mike M. | Debt Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2025 **What do you like best about Salesforce Agentforce?** The AI capabilities are truly impressive, and Salesforce remains a leading brand in the CRM space. The agent interface is intuitive and user-friendly, making it easy to train new users. Additionally, the inclusion of a sandbox environment adds valuable flexibility for testing and development. **What do you dislike about Salesforce Agentforce?** Salesforce would benefit from offering more user-based or agent-based options for real-time client alerts. If such features were available, I think more businesses would be inclined to use the platform. **What problems is Salesforce Agentforce solving and how is that benefiting you?** AI is taking care of the repetitive, distracting tasks that often create unnecessary noise for agents, which is a significant advantage. What truly stands out, though, is how AI can learn and adapt in real time, providing even greater benefits to agents. ### 49. Streamlined Automation, Deep Salesforce Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Muntha B. | Associate Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** January 13, 2026 **What do you like best about Salesforce Agentforce?** I like that Salesforce Agentforce helps in dealing with complex tasks and offers deep integration with the Salesforce ecosystem. I build a strong emphasis on data security and governance with it. It's also easy to install and use. **What do you dislike about Salesforce Agentforce?** I find the cost predictability challenging, and the implementation can be quite complex. There are dependencies on data quality that complicate things, and the overall user experience could be improved. **What problems is Salesforce Agentforce solving and how is that benefiting you?** Salesforce Agentforce reduces slow response times, handles fragmented data, lowers agent burnout, and improves productivity. It deeply integrates with the Salesforce ecosystem and ensures data security, offering a unified platform for autonomous AI agents. ### 50. Convenient Platform, But Limited Functionality **Rating:** 3.5/5.0 stars **Reviewed by:** Theodoros B. | Architect, Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Salesforce Agentforce?** I like the fact that I’m staying in the platform as opposed to having an external tool that I have to authenticate and expose my data on. The initial setup of Salesforce Agentforce was very easy, and I didn’t encounter many issues. **What do you dislike about Salesforce Agentforce?** For now, I feel it’s pretty limited in the things that I can do with it, while outside agents like Codex are sometimes more powerful. It's especially limited for broader troubleshooting and org-to-org comparison. **What problems is Salesforce Agentforce solving and how is that benefiting you?** I use Salesforce Agentforce for troubleshooting user access issues, keeping everything within the platform without needing external tools. - [View Salesforce Agentforce pricing details and edition comparison](https://www.g2.com/products/salesforce-agentforce/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-14+06%3A05%3A44+-0500&secure%5Bsession_id%5D=bced1317-7d57-44d9-b774-2dffd58cbde0&secure%5Btoken%5D=a075a99ba6c41385111c0b4136b719b8033c9b357d069f5346cafb3bdf077455&format=llm_user) ## Salesforce Agentforce Integrations - [Aadhaar Verification API](https://www.g2.com/products/aadhaar-verification-api/reviews) - [Adobe Acrobat](https://www.g2.com/products/adobe-acrobat/reviews) - [Agentforce Marketing (formerly Salesforce Marketing Cloud)](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews) - 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[QStory](https://www.g2.com/products/qstory/reviews) - [Salesforce Data 360 (formerly Data Cloud)](https://www.g2.com/products/salesforce-data-360-formerly-data-cloud/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Salesloft](https://www.g2.com/products/salesloft/reviews) - [SAP Cloud ERP (SAP S/4HANA Cloud)](https://www.g2.com/products/sap-cloud-erp-sap-s-4hana-cloud/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Uber for Medical Transport](https://www.g2.com/products/uber-for-medical-transport/reviews) ## Salesforce Agentforce Features **Customization - AI Agent Builders** - Natural Language Configuration - Tone Customization - Security Guardrails **Automation** - Sales Follow-Up - Feedback Collection - Document Processing - Lead Generation - Customer Interaction Automation **Natural Language Interaction - Conversational Interface Agents ** - Natural Language Query Understanding - Multi-Turn Conversation Management - Voice & Text Interface Support **Functionality - AI Agent Builders** - Omni-channel Support - Agent Branding - Proactive Response Capabilities - Seamless Human Escalation **Autonomy** - Problem Solving - Task Execution - Adaptive Responses - Independent Decision Making **Intent & Action Handling - Conversational Interface Agents ** - Data Retrieval from Connected Systems - Intent Recognition & Mapping - Action & Workflow Triggering **Data and Analytics - AI Agent Builders** - Analytics & Reporting - Contextual Awareness - Data Privacy Compliance **Outbound Sales** - Follow-Up Scheduling - Prospect Prioritization - Multichannel Campaign Execution - Personalized Outreach - Outreach Performance Analytics **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Context & Personalization - Conversational Interface Agents ** - Conversation Context Persistence - User Identity & Permission Awareness **Integration - AI Agent Builders** - Workflow Automation - API Usage - Platform Interoperability - CRM Data Integration **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Enterprise Integration & Deployment - Conversational Interface Agents ** - Enterprise Application Integrations - Security & Access Controls **Inbound Sales** - Data Enrichment - Inquiry Routing - Feedback Collection - Real-Time Engagement - Lead Qualification **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - 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