The user friendly interface and the capabilities of it all to suit our business needs and requirements. Review collected by and hosted on G2.com.

Sometimes it can be hard to find what is needed but most of the time it’s down to user training and knowing how it all works Review collected by and hosted on G2.com.

I like SailPoint for its easy navigation and having all the required features for a large organization. It gives the ability to handle SOD policy, enhances the joiner process, and allows for specific role crafting. The initial setup was straightforward. Review collected by and hosted on G2.com.

I find there's too much customization needed, and I have to maintain it through upgrades. Review collected by and hosted on G2.com.

Certification and Auditing of Events are added advantageous along with Identity Governance, Identity Life Cycle and Reporting too. Review collected by and hosted on G2.com.

Though the RBAC in cloud is improved by introducing app specific profiles a similar approach in Enterprise version would be helpful to the clients. Review collected by and hosted on G2.com.

It's easy to use and integrates with multiple systems Review collected by and hosted on G2.com.

Some of the integrations with ServiceNow is clunky and can cause an infinite loop especially when a field is changed Review collected by and hosted on G2.com.

Great, everything is good about it and nice Review collected by and hosted on G2.com.

Nothing at all, this is the best application Review collected by and hosted on G2.com.

I had a wonderful experience at SailPoint Navigate 2025, appreciating the booth panels and customer success sessions. The platform approach of SailPoint is impressive, particularly in how it is continually bringing in more capabilities for future identity feature sets. I find this continuous improvement promising. Additionally, SailPoint has significantly enhanced my work processes by enabling the onboarding of 60 applications and simplifying the lifecycle journey for end users. The platform's flexibility allows me to incorporate my cybersecurity efforts, conduct quarterly access recertifications for admin identities, and automate aspects of my HRMS solution that were previously manual. This automation has been a game changer. Furthermore, the initial setup of SailPoint was straightforward, thanks to excellent support from Salesforce Professional Services and a partner, making the process smooth despite its technical nature. Review collected by and hosted on G2.com.

I find that while things have been generally fine, there are delays in delivering some requested features in the roadmap. This affects how quickly we can access new functionalities, which can be frustrating as it could potentially slow down our progress or prevent us from implementing certain features efficiently. Review collected by and hosted on G2.com.

Since adopting SailPoint ISC in 2021, we've seen steady progress in establishing it as a global tool for managing identities, user accounts, and access. The platform has proven to be a solid foundation for centralized identity governance, offering key functionalities that support compliance and operational efficiency across regions.

ISC remains a strategic asset in our identity management landscape. Its scalability and integration capabilities make it well-suited for global deployment, and we appreciate its potential to unify identity processes across diverse environments. Review collected by and hosted on G2.com.

However, the pace of improvements has not always aligned with our expectations. While some enhancements have been valuable, others have taken longer to materialise, which has occasionally impacted our ability to respond quickly to evolving business needs.

We encourage continued investment in:

- Faster rollout of enhancements, especially those impacting automation and regional compliance.

- Improved user experience and interface responsiveness.

- More flexible configuration options to support time zone-sensitive processes and localized needs. Review collected by and hosted on G2.com.

I have been using SailPoint for user lifecycle management and find it incredibly beneficial for user access review. I particularly like the security features it offers, such as regular data backups and robust endpoint protection, which make me feel confident about the safety of our data. Its adaptability is another standout feature, allowing it to fit seamlessly into our operations. The initial setup of SailPoint was also quite easy, which I found to be a great advantage. Overall, these aspects contribute to my high satisfaction with SailPoint, as evidenced by my willingness to highly recommend it with a score of 10. Review collected by and hosted on G2.com.

I find the revocation requests in SailPoint to be challenging or lacking in some respects. Review collected by and hosted on G2.com.

SailPoint offers an easy to navigate product with extensive documentation which makes implementation a manageable task. The product comes with a whole lot of product specific connectors and also some standard connectors which can be used to integrate with a wide variety of systems. The user community of SailPoint is also quite active and supportive. Review collected by and hosted on G2.com.

While the platform is feature rich and they have a steady pipeline of features being rolled out, ideas from customers can take a long time to get on the roadmap. The other thing which I displiek about SAilPoint is the reluctance of their support team to get on a call to resolve issues. They are happy exchanging emails over days/weeks on issues which can be resolved over a 10 minute call. Review collected by and hosted on G2.com.

SailPoint provides outstanding orchestration and governance capabilities that, when properly implemented, can significantly strengthen identity lifecycle management across the enterprise. Its ability to centralize and enforce IGA controls is one of its greatest strengths—allowing organizations to automate complex workflows, maintain compliance, and improve operational efficiency.

However, realizing this value depends heavily on a well-structured deployment and standardized utilization. The platform offers strong ease of use once processes are established, but it’s not a simple “plug and play” solution. To unlock its full potential, organizations must invest the time to design thoughtful governance models, align business processes, and maintain disciplined operational practices.

When these elements are in place, SailPoint delivers impressive results: streamlined provisioning, stronger security postures, and better visibility and control over identities and access across the environment. Review collected by and hosted on G2.com.

While SailPoint is a strong platform, it can become overly complex when organizations lean too heavily on customizations. Excessive tailoring often introduces unnecessary technical debt, making upgrades and long-term maintenance more difficult.

In SailPoint IIQ specifically, it can be challenging to get clean, easily interpretable data to fully understand the underlying logic and processes. This can slow down troubleshooting and limit visibility for teams who weren’t part of the original build. Additionally, application onboarding in IIQ can be cumbersome and time-consuming, often requiring significant engineering effort and coordination.

Although SailPoint Identity Security Cloud (ISC) introduces new features that address many of these pain points—such as standardized connectors and improved onboarding frameworks—IIQ still places the burden on the organization to manage complexity carefully. For teams still on IIQ, these challenges can impact ease of use and slow the pace of identity governance modernization. Review collected by and hosted on G2.com.