--- title: SailPoint Reviews meta\_title: 'SailPoint Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 196 reviews by the users' company size, role or industry to find out how SailPoint works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 196 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Identity Management url: https://www.g2.com/categories/identity-management --- ### SailPoint Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **ease of use** in SailPoint, simplifying access management across multiple applications effortlessly. [(36 mentions)](https://www.g2.com/products/sailpoint/reviews?filters%5Bsentiment_snippet%5D=2098364&qs=pros-and-cons#reviews) Users value SailPoint's **strong identity governance capabilities** , which enhance access control and provide centralized visibility. [(30 mentions)](https://www.g2.com/products/sailpoint/reviews?filters%5Bsentiment_snippet%5D=2098550&qs=pros-and-cons#reviews) Users value the **advanced security features** of SailPoint, ensuring robust protection and simplified access management. [(24 mentions)](https://www.g2.com/products/sailpoint/reviews?filters%5Bsentiment_snippet%5D=1436271&qs=pros-and-cons#reviews) Users value the **automated access reviews** of SailPoint, which enhance security and simplify user permission management. [(21 mentions)](https://www.g2.com/products/sailpoint/reviews?filters%5Bsentiment_snippet%5D=1436467&qs=pros-and-cons#reviews) Users appreciate the **easy integration** of SailPoint, enabling smooth access management across multiple applications. [(21 mentions)](https://www.g2.com/products/sailpoint/reviews?filters%5Bsentiment_snippet%5D=2098398&qs=pros-and-cons#reviews) Users find the **improvement needed** in RBAC module and support responsiveness, delaying resolutions and feature implementations. [(17 mentions)](https://www.g2.com/products/sailpoint/reviews?filters%5Bsentiment_snippet%5D=2098356&qs=pros-and-cons#reviews) Users experience **poor customer support** with slow response times and difficulties in communication, leading to frustration. [(16 mentions)](https://www.g2.com/products/sailpoint/reviews?filters%5Bsentiment_snippet%5D=1436782&qs=pros-and-cons#reviews) Users highlight **missing features** in SailPoint, facing challenges with complexity and delayed updates for new functionalities. [(14 mentions)](https://www.g2.com/products/sailpoint/reviews?filters%5Bsentiment_snippet%5D=2098342&qs=pros-and-cons#reviews) Users find SailPoint to be **expensive** due to time-consuming reviews and costly assistance for customization. [(12 mentions)](https://www.g2.com/products/sailpoint/reviews?filters%5Bsentiment_snippet%5D=2098304&qs=pros-and-cons#reviews) Users find the **difficult learning** curve frustrating, especially without a programming background or sufficient formal training. [(11 mentions)](https://www.g2.com/products/sailpoint/reviews?filters%5Bsentiment_snippet%5D=1437346&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of SailPoint ##### 1. Ease of Use Users value the **ease of use** in SailPoint, simplifying access management across multiple applications effortlessly. [ See 36 mentions ](https://www.g2.com/products/sailpoint/reviews?filters%5Bsentiment_snippet%5D=2098364&qs=pros-and-cons#reviews) See Related User Reviews ![Ajeet Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ajeet Y.") AY Ajeet Y. Enterprise (\> 1000 emp.) 5.0/5 "Best tool for Identity/Access and Group Management" What do you like about SailPoint? Best Cloud platform to Manage Employees, teams and Groups Access Tools.. Super easy to use, compare employees profile, Groups and Approval Workflow ![Victor M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Victor M.") VM Victor M. Enterprise (\> 1000 emp.) 4.5/5 "SailPoint Streamlines Access Automation and Strengthens Security" What do you like about SailPoint? SailPoint is very strong in automating processes that were historically manual and slow: access granting, permission reviews, user certifications, ris ##### 2. Features Users value SailPoint's **strong identity governance capabilities** , which enhance access control and provide centralized visibility. [ See 30 mentions ](https://www.g2.com/products/sailpoint/reviews?filters%5Bsentiment_snippet%5D=2098550&qs=pros-and-cons#reviews) See Related User Reviews ![Ajeet Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ajeet Y.") AY Ajeet Y. Enterprise (\> 1000 emp.) 5.0/5 "Best tool for Identity/Access and Group Management" What do you like about SailPoint? Best Cloud platform to Manage Employees, teams and Groups Access Tools.. Super easy to use, compare employees profile, Groups and Approval Workflow ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Easy Access Control Across Apps with Straightforward API Integration" What do you like about SailPoint? SailPoint makes it really easy to control access to multiple programs. I was not involved with the implementation but with the ease of API's the inte ##### 3. Security Users value the **advanced security features** of SailPoint, ensuring robust protection and simplified access management. [ See 24 mentions ](https://www.g2.com/products/sailpoint/reviews?filters%5Bsentiment_snippet%5D=1436271&qs=pros-and-cons#reviews) See Related User Reviews ![Victor M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Victor M.") VM Victor M. Enterprise (\> 1000 emp.) 4.5/5 "SailPoint Streamlines Access Automation and Strengthens Security" What do you like about SailPoint? SailPoint is very strong in automating processes that were historically manual and slow: access granting, permission reviews, user certifications, ris ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Easy Access Control Across Apps with Straightforward API Integration" What do you like about SailPoint? SailPoint makes it really easy to control access to multiple programs. I was not involved with the implementation but with the ease of API's the inte ##### 4. Identity Management Users value the **automated access reviews** of SailPoint, which enhance security and simplify user permission management. [ See 21 mentions ](https://www.g2.com/products/sailpoint/reviews?filters%5Bsentiment_snippet%5D=1436467&qs=pros-and-cons#reviews) See Related User Reviews ![Ajeet Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ajeet Y.") AY Ajeet Y. Enterprise (\> 1000 emp.) 5.0/5 "Best tool for Identity/Access and Group Management" What do you like about SailPoint? Best Cloud platform to Manage Employees, teams and Groups Access Tools.. Super easy to use, compare employees profile, Groups and Approval Workflow ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 4.0/5 "Identity Governance & Access provisioning made easy by Sailpoint" What do you like about SailPoint? I like SailPoint's strong identity governance capability, which provides centralized visibility, automated access control, and auditability. These fea ##### 5. Integrations Users appreciate the **easy integration** of SailPoint, enabling smooth access management across multiple applications. [ See 21 mentions ](https://www.g2.com/products/sailpoint/reviews?filters%5Bsentiment_snippet%5D=2098398&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Easy Access Control Across Apps with Straightforward API Integration" What do you like about SailPoint? SailPoint makes it really easy to control access to multiple programs. I was not involved with the implementation but with the ease of API's the inte ![Varun S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Varun S.") VS Varun S. Enterprise (\> 1000 emp.) 4.5/5 "Access Management using Sailpoint" What do you like about SailPoint? Sailpoint streamlines the process of raising requests for several access or apps for myself or my entire team. The workflow even identifies the steps ### 5 Cons or Disadvantages of SailPoint ##### 1. Improvement Needed Users find the **improvement needed** in RBAC module and support responsiveness, delaying resolutions and feature implementations. [ See 17 mentions ](https://www.g2.com/products/sailpoint/reviews?filters%5Bsentiment_snippet%5D=2098356&qs=pros-and-cons#reviews) See Related User Reviews ![Prakash Gupta K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Prakash Gupta K.") PK Prakash Gupta K. Enterprise (\> 1000 emp.) 4.5/5 "Literally wonderful in both Enterprise and Cloud" What do you dislike about SailPoint? Though the RBAC in cloud is improved by introducing app specific profiles a similar approach in Enterprise version would be helpful to the clients. ![Victor M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Victor M.") VM Victor M. Enterprise (\> 1000 emp.) 4.5/5 "SailPoint Streamlines Access Automation and Strengthens Security" What do you dislike about SailPoint? In addition to the license, the cost of: implementation, specialized consulting, ongoing maintenance. ##### 2. Poor Customer Support Users experience **poor customer support** with slow response times and difficulties in communication, leading to frustration. [ See 16 mentions ](https://www.g2.com/products/sailpoint/reviews?filters%5Bsentiment_snippet%5D=1436782&qs=pros-and-cons#reviews) See Related User Reviews ![Ajeet Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ajeet Y.") AY Ajeet Y. Enterprise (\> 1000 emp.) 5.0/5 "Best tool for Identity/Access and Group Management" What do you dislike about SailPoint? While using Sailpoint, I dont see any improvement area. I will be super happy if they can offer some plan for StartUps so they can also use and learn SP Sudhakar P. Enterprise (\> 1000 emp.) 3.0/5 "Identity Management with Sailpoint" What do you dislike about SailPoint? The Sailpoint Support is not good as we see a lot of delay in getting things resolved or ended up using professional services ##### 3. Missing Features Users highlight **missing features** in SailPoint, facing challenges with complexity and delayed updates for new functionalities. [ See 14 mentions ](https://www.g2.com/products/sailpoint/reviews?filters%5Bsentiment_snippet%5D=2098342&qs=pros-and-cons#reviews) See Related User Reviews ![Prakash Gupta K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Prakash Gupta K.") PK Prakash Gupta K. Enterprise (\> 1000 emp.) 4.5/5 "Literally wonderful in both Enterprise and Cloud" What do you dislike about SailPoint? Though the RBAC in cloud is improved by introducing app specific profiles a similar approach in Enterprise version would be helpful to the clients. ![Deepika N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Deepika N.") DN Deepika N. 5.0/5 "Robust Security and Easy Setup Make SailPoint a Top Choice" What do you dislike about SailPoint? I find the revocation requests in SailPoint to be challenging or lacking in some respects. ##### 4. Expensive Users find SailPoint to be **expensive** due to time-consuming reviews and costly assistance for customization. [ See 12 mentions ](https://www.g2.com/products/sailpoint/reviews?filters%5Bsentiment_snippet%5D=2098304&qs=pros-and-cons#reviews) See Related User Reviews ![Victor M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Victor M.") VM Victor M. Enterprise (\> 1000 emp.) 4.5/5 "SailPoint Streamlines Access Automation and Strengthens Security" What do you dislike about SailPoint? In addition to the license, the cost of: implementation, specialized consulting, ongoing maintenance. JE John E. Enterprise (\> 1000 emp.) 4.0/5 "SailPoint is reliable for the most part." What do you dislike about SailPoint? Custom code/rules are locked behind a paywall. There are upper limits on many of the policies. ##### 5. Difficult Learning Users find the **difficult learning** curve frustrating, especially without a programming background or sufficient formal training. [ See 11 mentions ](https://www.g2.com/products/sailpoint/reviews?filters%5Bsentiment_snippet%5D=1437346&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Enterprise (\> 1000 emp.) 5.0/5 "Streamlined Access & Identity Management with a Clean Approval Process" What do you dislike about SailPoint? Although Sailpoint is great at providing identity management, it comes with a lot of complexity when it comes to learning the tool, implementing the b JL Jon L. Enterprise (\> 1000 emp.) 4.0/5 "Simple UI, But Overwhelming Options for Beginners" What do you dislike about SailPoint? The amount of options available makes it hard to understand the art of the possible at first. ![basant d.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "basant d.") BD basant d. Cloud Engineer Enterprise (\> 1000 emp.) 7/21/2026 "Reliable identity governance tool" 5/5 What do you like best about SailPoint? The best thing about sailpoint is it manages joiner, mover and leaver lifecycle ensuring employee get the access what they need. Identity management has been challenging from the very start and sailpoint solves this complex problem very easily. Review collected by and hosted on G2.com. What do you dislike about SailPoint? So far I didn't find anything about sailpoint dislikes. Review collected by and hosted on G2.com. What problems is SailPoint solving and how is that benefiting you? Sailpoint solves joiner, mover and leaver life cycle i.e., automating new hires, role changes and exists smoothly. It ensures right people to have right access at right time. For me , whenever I required access to databases I raise sailpoint requests as per the role requirement and get access after approval. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Logistics and Supply Chain](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Logistics and Supply Chain") AL Verified User in Logistics and Supply Chain Enterprise (\> 1000 emp.) 6/25/2026 "Transparency and Automated Onboarding That Makes Work Easier" 5/5 What do you like best about SailPoint? I like how it creates transparency and consolidates employee profiles, while also enabling automation for onboarding and offboarding. Overall, it makes our lives easier by streamlining processes, enabling automation, and reducing manual work. The support team is great as well—they usually respond quickly and provide solutions in a short time. Review collected by and hosted on G2.com. What do you dislike about SailPoint? Nothing major at the moment, but the reporting tools within ISC aren’t very user-friendly, which makes it difficult to pull statistical data. Review collected by and hosted on G2.com. What problems is SailPoint solving and how is that benefiting you? It handles the onboarding and offboarding process in our company, which reduces manual work and frees our employees to focus on more important tasks. It also sets standards across the organization, enabling users to self-service requests through an automated workflow. The system’s performance is good as well, and so far we haven’t experienced any, or very little, downtime. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Enterprise (\> 1000 emp.) 7/29/2026 "Streamlined Access Management with SailPoint" 5/5 What do you like best about SailPoint? I find SailPoint incredibly helpful for role and access management, as it simplifies the process of requesting access for certain apps or roles. It’s very automatic; just a few clicks, and it gets everything done, which I appreciate as it saves me time. I really like the feature that allows me to request access for someone else, so if I know my team will need something, I can request it for all of them. The initial setup of SailPoint was really easy, with the majority of it handled by UT, but for our team, it was pretty simple. Review collected by and hosted on G2.com. What do you dislike about SailPoint? Nothing much, i like it overall Review collected by and hosted on G2.com. What problems is SailPoint solving and how is that benefiting you? I use SailPoint for role and access management. It simplifies requesting access for apps or roles and is automatic, getting everything done with just a few clicks. I like requesting access for someone else too, which saves time by efficiently managing team needs. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite OR oscar R. Analista Mid-Market (51-1000 emp.) 7/8/2026 "Automation of access by roles: more efficiency and less risks" 4.5/5 What do you like best about SailPoint? The automation of access through role-based permission assignment and policies significantly reduces operational time and, above all, decreases the risks of unauthorized access. Review collected by and hosted on G2.com. What do you dislike about SailPoint? When errors occur, the search for technical documentation is very limited, if not nonexistent. Additionally, they could improve the response times of their technical support. Review collected by and hosted on G2.com. What problems is SailPoint solving and how is that benefiting you? Mainly, it helps in the automation of access, solving the problem of long waiting times for access approval to certain organizational resources. It also contributes to security and the alerting of suspicious access, allowing actions to be taken on those alerts. Additionally, it helps with regulatory compliance related to the protection of user accounts. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 inviteAI Translated ![Emmett R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emmett R.") ER Emmett R. Manager, Information Management & Analytics Insurance Enterprise (\> 1000 emp.) 7/23/2026 "Massive Library of Pre-Built Connectors for Complex Legacy Environments" 4/5 What do you like best about SailPoint? Its' massive library of pre-built connectors for complex legacy environments. Review collected by and hosted on G2.com. What do you dislike about SailPoint? The ongoing cost. The software license is steep, but the real expense comes from needing specialized developers on retainer just to rewrite custom scripts whenever an update breaks your integration workflows. On top of that, the administrative UI is a little clunky and feels like software built fifteen years ago Review collected by and hosted on G2.com. What problems is SailPoint solving and how is that benefiting you? Access creep: Makes managers review and revoke old system permissions. Manual lifecycles: Ties software access directly to HR data. New hires get instant access, and terminated employees are locked out immediately. Audit nightmares: Automatically builds a clear paper trail Siloed visibility: Centralizes identity tracking across hundreds of disconnected apps. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite RE Rinalon E. Threat Intelligence Manager Information Technology and Services Mid-Market (51-1000 emp.) 5/1/2026 "Resourceful Identity And Access Management Solutions, but Expensive Fee" 4.5/5 What do you like best about SailPoint? SailPoint provides users with robust identity governance measures, which helps in lifecycle management, access reviews and certifications The program accommodates significant automation, and this includes role changes, onboarding and even off boarding, and this reduces manual provisioning Companies with millions of users finds SailPoint very helpful and this facilitates the handling of complex queries and tasks The software coordination with multiple applications makes it more enterprising The insights for risks and security scores are AI driven and very accurate Review collected by and hosted on G2.com. What do you dislike about SailPoint? SailPoint has an implementation that is complex and it can take multiple months The costs escalates, making it more expensive than expected Review collected by and hosted on G2.com. What problems is SailPoint solving and how is that benefiting you? SailPoint is helpful in managing security risks, and all the access sprawl and this eliminates any outdated access The app eliminates manual identification and this is replaced with proper automation The software allows satisfying audit and compliance, something that gives users ability to review any security concerns We get a comprehensive visibility on matters access and those who are in our systems The tool detects any insider threats and all the unusual patterns are captured and processed Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Utilities](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Utilities") AU Verified User in Utilities Enterprise (\> 1000 emp.) 4/24/2026 "SailPoint Delivers Scalable, Audit-Ready Identity Governance" 4.5/5 What do you like best about SailPoint? We use SailPoint primarily for identity governance, and it has been very effective in giving us a clear, centralized view of who has access to what across our environment. Its strongest value for us is in access certifications, audit readiness, and policy-based controls, which are critical in a regulated enterprise. SailPoint has also helped us automate joiner, mover, and leaver processes, reducing manual access management and limiting excess or orphaned access over time. The role- and policy-driven model supports our least-privilege goals and separation-of-duties requirements, and its integrations work well across hybrid and cloud systems. This isn’t a lightweight IAM tool; it’s built for scale, governance, and long-term identity hygiene. For large organizations that need structured, auditable access control and sustained risk reduction, SailPoint has proven to be a solid, reliable platform. Review collected by and hosted on G2.com. What do you dislike about SailPoint? Our onboarding experience wasn’t the best. Our system integrator wrote custom code instead of using out-of-the-box functionality. In addition, the SI used AI to try to translate data from our homegrown IGA, and it wasn’t accurate in how it lined up the data. Then, once we were onboarded, we lost our sales rep. Shortly after that, the customer service team was turned into a pool of resources rather than dedicated support, so we weren’t given the customer support or guidance we needed. However, this has been resolved and now being supported appropriately. Review collected by and hosted on G2.com. What problems is SailPoint solving and how is that benefiting you? We’re now at a point where we’re consistently audit-ready, with recertification campaigns and approval reports available in a very short amount of time, instead of relying on much longer manual validation processes. Additionally, we’re speeding up our provisioning and deprovisioning activities, which helps us keep access changes moving quickly and more smoothly overall. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite JW Jonny W. Enterprise (\> 1000 emp.) 4/23/2026 "Streamlined Identity Management with Powerful Automation" 5/5 What do you like best about SailPoint? I use SailPoint as the Identity Management System for identity, governance, and administration at my enterprise level healthcare organization. I like that SailPoint allows us to set up access automation, reducing the time spent on provisioning and deprovisioning accounts. The ability to automate these processes is very valuable, saving many hours of work and ultimately money each week. I appreciate using Role Based Access Control, which ensures that people are given the least access required and can demonstrate this to auditors. I also love the flexibility to create automation and continually build, grow, and improve it, enabling our identity and access structure to scale with the organization. SailPoint is connected to various applications like Active Directory, Entra ID, Outlook, and Epic, and it assists with all of them. The vendor provided hands-on expert help during the implementation, which was essential given the complexity of the setup. Review collected by and hosted on G2.com. What do you dislike about SailPoint? SailPoint's built-in AI agent, the Harbor Pilot, is very basic and rudimentary compared to agents like Copilot. It seems to be a work in progress still. It could be improved to be more of an Identity Copilot, with visibility into the status of connected applications and identity states. Review collected by and hosted on G2.com. What problems is SailPoint solving and how is that benefiting you? I use SailPoint to automate provisioning and deprovisioning, reducing manual work and saving time. It improves identity and access visibility, enhances security with least privilege access, and scales our identity management efficiently. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Apparel & Fashion](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Apparel & Fashion") EA Verified User in Apparel & Fashion Enterprise (\> 1000 emp.) 7/17/2026 "Solid access governance, but complex integration and improvable reporting" 3.5/5 What do you like best about SailPoint? The main strengths are: advanced access certifications, well-supported segregation of duties (SoD), clear entitlement governance, continuous audit and compliance, as well as comprehensive management of the Joiner / Mover / Leaver lifecycle. Review collected by and hosted on G2.com. What do you dislike about SailPoint? Integration can sometimes be complex, there is a lack of resources available on the market, and the level of reporting is not up to the standard of market SaaS solutions. Review collected by and hosted on G2.com. What problems is SailPoint solving and how is that benefiting you? This solution speeds up the management of user movements (arrivals, departures, job changes). It also facilitates the assignment of rights, licenses, and tools, without needing assistance from the IT support team. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller inviteAI Translated ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 8/7/2026 "Top-Notch Customer Success Team That Keeps Us on Track" 4.5/5 What do you like best about SailPoint? The Customer Success team is top notch. The manager assigned to us taps in regularly, is responsive and continually helps us meet our objectives. Review collected by and hosted on G2.com. What do you dislike about SailPoint? Shifting resources for our project work has created some inefficiencies as we need to spend time acquainting the new resource with the nuances of our environment and workflows, and there is more miscommunication than is necessary. Review collected by and hosted on G2.com. What problems is SailPoint solving and how is that benefiting you? The solution has helped us track and manage the risks with our non-employee populations (e.g., contractors, students, consultants, etc.) in addition to controlling their access. The deep customization allows us to adapt to emerging risks. Review collected by and hosted on G2.com. 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