--- title: SailPoint Reviews meta\_title: 'SailPoint Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 196 reviews by the users' company size, role or industry to find out how SailPoint works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 196 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Identity Management url: https://www.g2.com/categories/identity-management --- # SailPoint Reviews & Product Details Visit Website SailPoint is the leader in identity security for the modern enterprise. Harnessing the power of AI and machine learning, SailPoint automates the management and control of access, delivering only the required access to the right identities and technology resources at the right time. Our sophisticated identity platform seamlessly integrates with existing systems and workflows, providing the singular view into all identities and their access. We meet customers where they are with an intelligent identity solution that matches the scale, velocity and environmental needs of the modern enterprise. SailPoint empowers the most complex enterprises worldwide to build a security foundation grounded in identity security. * * * Product Website SailPoint Seller [SailPoint](https://www.g2.com/sellers/sailpoint) Discussions [SailPoint Community](https://www.g2.com/products/sailpoint/discuss) Solution Type All-in-One Overview by Katherine Cola Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 7 months [ View More Pricing Information ](https://www.g2.com/products/sailpoint/pricing) ## SailPoint Integrations (35) What do users say about integrations? 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KS Krunal S. IAM Specialist 11/14/2025 "Effortless Setup, Yet Limited Customization" 4/5 What do you like best about SailPoint? I find SailPoint easy to set up and deploy, which simplifies the initial implementation process and reduces the time and resources needed to get the system running effectively. Additionally, I appreciate SailPoint's ability to connect with a variety of target services, enhancing its flexibility and allowing for seamless integration with existing infrastructure. This connectivity ensures that my identity governance and administration tasks are well-coordinated and efficiently managed, which is crucial for maintaining security and compliance within our organization. Review collected by and hosted on G2.com. What do you dislike about SailPoint? SailPoint offers very limited customization possibilities. Review collected by and hosted on G2.com. What problems is SailPoint solving and how is that benefiting you? I use SailPoint for provisioning, RBAC, and automating access requests, certifications, and approvals, which simplifies identity governance and administration. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Food & Beverages](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Food & Beverages") AF Verified User in Food & Beverages Enterprise (\> 1000 emp.) 8/7/2025 "Continued Platform Investment and Improvements" 4.5/5 What do you like best about SailPoint? What I like most is that SailPoint continues to invest heavily in their SaaS solution, looking for ways to enhance the overall capabilities of their product. This leads to increasing opportunities for expanded usage and modernization. It is also fairly intuitive product that is easy to navigate. Review collected by and hosted on G2.com. What do you dislike about SailPoint? There are really 2 things that I dislike. First, the support model for their tooling that always consists of looking to push you toward a paid service and the paid service is essentially on a token system. You get so many tokens depending on how much money you give them, but those tokens expire after a year. The other thing is also related to pricing and costs. SailPoint has invested in the addition of features and modules that support their core product, but everything comes at an additional cost. DAS, NERM,Risk Mgmt, Pwd Mgmt, etc Review collected by and hosted on G2.com. What problems is SailPoint solving and how is that benefiting you? Provisioning and LifeCycle Management Automation are the biggest wins for us with using SailPoint. We also use it heavily for Access Requests and User Access Certifications and continue to expand on that usage regularly. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite LF Leonardo F. IAM Manager Enterprise (\> 1000 emp.) 5/28/2025 "A smart and efficient identity journey" 5/5 What do you like best about SailPoint? The easy way of getting things done. From the tradicional LCM to complex workflows, SailPoint delivers a incredible set of tools to empower your team to deliver more with less effort. Being a data-centric solution, all features are connected so we can make sure that all people and machines have the right access at any time. The support team helps with problems and the design of new capacities as well, not letting us alone in the path. Review collected by and hosted on G2.com. What do you dislike about SailPoint? We still need to do a lot of code to make everything run smoothly, and this can get very difficult to control since tiny details can derive huge impacts - for good and for bad. Review collected by and hosted on G2.com. What problems is SailPoint solving and how is that benefiting you? To deliver more with efficiency and quality, while reducing the risk exposure and providing a nice user experience for our employees and nom-employees. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Dhilliraj R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dhilliraj R.") DR Dhilliraj R. Cyber Security Consultant Enterprise (\> 1000 emp.) 5/29/2025 "User Feedback on SailPoint Experience" 4.5/5 What do you like best about SailPoint? SailPoint for its robust identity governance, strong security posture, automation that saves time and costs, compliance facilitation, and scalable architecture suited for complex enterprises Review collected by and hosted on G2.com. What do you dislike about SailPoint? Licensing fees, infrastructure expenses, and ongoing maintenance make SailPoint a costly solution, which may be prohibitive for smaller organizations or those with limited budgets Slow response from Technical support team and tries to move most of the solution to Expert services Review collected by and hosted on G2.com. What problems is SailPoint solving and how is that benefiting you? SailPoint provides a centralized, real-time view of all user identities and their access rights, helping detect unauthorized access and prevent security breaches Many organizations struggle to enforce proper access controls, leading to excessive permissions and security vulnerabilities. SailPoint automates role assignments and enforces least privilege principles Automation of identity lifecycle tasks and self-service access requests reduce manual workload for IT teams, allowing focus on strategic initiatives Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") AI Verified User in Insurance Enterprise (\> 1000 emp.) 5/29/2025 "Mixed feelings" 3.5/5 What do you like best about SailPoint? SailPoint is fairly good at listening to their customers and often flexible enough to adjust to their needs. Their product portfolio and the offerings themselves have matured significantly over the years and are now getting to a pretty solid point. Furthermore, with the introduction of SailPoint's developer community, they've managed to bring together the engineers from both the vendor and customer sides, which has been great great. Last, but not least, their customer success managers have been a pleasure to work with and serve as real advocates for the customers. :) Review collected by and hosted on G2.com. What do you dislike about SailPoint? Customer support is and has always been a struggle, particularly when it comes to observed issues and bugs. There is little to no clarity on how long it's going to take to solve any given issue, unless it's the whole tenant is unavailable. Other than that, despite the great strides in maturing the products, there is still some very basic (and I'd argue core) IGA functionality missing from the product, although it's already being worked upon. Review collected by and hosted on G2.com. What problems is SailPoint solving and how is that benefiting you? All things identity and access management - SailPoint helped us get rid of fragmented legacy IAM systems and move to a singular solution. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Hospitality](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospitality") AH Verified User in Hospitality Enterprise (\> 1000 emp.) 6/9/2025 "The leader in IDM" 4/5 What do you like best about SailPoint? They've been in the game the longest and have thought the longest about all of the use cases in identity management. Moreover, they have a lot of talent that has been there 10+ years, so they have true experts that can explain how things work and help organizations get ISC up and running quickly. ISC is quickly being brought up to, and beyond, feature parity with IIQ. Review collected by and hosted on G2.com. What do you dislike about SailPoint? IIQ was and still is kind of a mess, but in a system with so much customization possible with fewer and fewer competent devs, this is to be expected. To some extent, there is a focus on AI when regular feature development might be more useful. Review collected by and hosted on G2.com. What problems is SailPoint solving and how is that benefiting you? Sailpoint is working on making IAM idiot-proof, which if you've been in the game a while you know that it is something that is sorely needed. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite TL Tommy L. sailpoint admin Enterprise (\> 1000 emp.) 10/1/2025 "Sailpoint Admin review" 5/5 What do you like best about SailPoint? I love the diversity of Sailpoint. The advantages of SP seem to be endless, with respect to security and automation. Review collected by and hosted on G2.com. What do you dislike about SailPoint? There are some things features that are needing improvements but not that many. I'm happy to see at this Navigate the workflow enhancements that are on the way, that will make my job easier. Review collected by and hosted on G2.com. What problems is SailPoint solving and how is that benefiting you? we've automated self service password resets recently. Sailpoint automates our provision & deprovision processes. Every day we look to improve the manual provisions processes still being done. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite SP Sudhakar P. Ops Manager Enterprise (\> 1000 emp.) 10/1/2025 "Identity Management with Sailpoint" 3/5 What do you like best about SailPoint? the capability it has is more powerful and robust. Review collected by and hosted on G2.com. What do you dislike about SailPoint? The Sailpoint Support is not good as we see a lot of delay in getting things resolved or ended up using professional services Review collected by and hosted on G2.com. What problems is SailPoint solving and how is that benefiting you? Identity and access management Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite DG Diego G. Enterprise Architect Enterprise (\> 1000 emp.) 8/6/2025 "Great Identity solution" 5/5 What do you like best about SailPoint? I like the reliability and scalability of the solution to manage Identity lifecycle and Access. Review collected by and hosted on G2.com. What do you dislike about SailPoint? Time needed to obtain a fix in case of issues or design changes. I like the voting a new idea approach but takes months if not years for new features to be implemented. Review collected by and hosted on G2.com. What problems is SailPoint solving and how is that benefiting you? Manage users lifecycle and their access effectively. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") AC Verified User in Consumer Services Mid-Market (51-1000 emp.) 5/29/2025 "Quality, Versatility, and Reliability: All in One" 5/5 What do you like best about SailPoint? I must say it exceeded all my expectations. Not only is the product of excellent quality, but it has also proven to be extremely versatile, adapting perfectly to most of my daily needs. It’s clear that great care has gone into its design and choice of materials. In addition, the customer service was helpful and professional, ready to answer any questions I had. In a market where reliability and quality are often hard to find together, this company is a refreshing exception. Highly recommended! Review collected by and hosted on G2.com. What do you dislike about SailPoint? If I had to mention one downside, it would be that support is available only in English Review collected by and hosted on G2.com. What problems is SailPoint solving and how is that benefiting you? Identity governance must ensure the reliable and traceable deactivation of all accounts associated with a given identity when that identity is revoked. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ## Questions about SailPoint? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about SailPoint ](https://www.g2.com/products/sailpoint/discussions/new) GU Guest User • Last activity about 1 month ago What database does SailPoint use? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-database-does-sailpoint-use) GU Guest User • Last activity almost 3 years ago What is SailPoint used for? 0 Upvotes 2 [ Join the conversation ](https://www.g2.com/discussions/sailpoint-what-is-sailpoint-used-for) [ View all Discussions ](https://www.g2.com/products/sailpoint/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 7 months ### Return on Investment 17 months ### Average Discount 12% [ View More Pricing Information ](https://www.g2.com/products/sailpoint/pricing) SailPoint Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ebfae2a9075850f9fa094c23484ef258/microsoft-entra-id.jpg "Product Avatar Image") Microsoft Entra ID 4.5/5(912) [ Compare Now ](https://www.g2.com/compare/microsoft-entra-id-vs-sailpoint) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_6d0241f849d000763024744ff5901159/okta.png "Product Avatar Image") Okta 4.5/5(1,366) [ Compare Now ](https://www.g2.com/compare/okta-vs-sailpoint) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_17788341a77d74a75e455b93e69c1343/pingone-advanced-identity-cloud.png "Product Avatar Image") PingOne Advanced Identity... 4.4/5(31) [ Compare Now ](https://www.g2.com/compare/pingone-advanced-identity-cloud-vs-sailpoint) ##### ##### SailPoint Features User on/off Boarding Self Service Access requests Smart/Automated Provisioning Role Management Administration Ease of set up for target systems Functionality User provisioning Password manager Single Sign-on Type On-premises solution Cloud-solution [ View More Features ](https://www.g2.com/products/sailpoint/features) ## 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